public sector innovation and reform in northern ireland – the view from central government cipfa...
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Public Sector Innovation and Reform in Northern Ireland – the view from central government
CIPFA NORTHERN IRELAND ANNUAL CONFERENCE 25th September 2014
Colin SullivanDirector of Strategic Policy & ReformDepartment for Finance & Personnel
• Rising demand for existing services
• Significant pressure on public finances - decreasing resources with increasing population
• Bottom of UK regional innovation ranking (12 of 12)
Innovation in Northern IrelandDrivers for Change
•Ethos – working with, rather than doing to the public sector
•Promoting VFM at a time of tightening budgets
• Recognising & responding to greater expectations on quality
• Engaging the public to promote ownership and input to the shaping of public services & stewardship
• Establishment of Public Sector Reform Division (PSRD) as an enabler to NICS and wider public sector
Overarching Reform Agenda to Improve Public Services:
Simon Hamilton MLA Minister of Finance & Personnel
• Executive’s Innovation Strategy, led by DETI
• Launched 18 September
• KEY areas:– Culture Change– Knowledge
Generation– Knowledge Exchange– Knowledge
Exploitation
Innovation in Northern IrelandResponse – NI Innovation Strategy
Ministerial sponsorship for concerted focus on reform
Innovation in Northern IrelandResponse – Public Sector
Reform
Approach to Public Sector Reform:
• Strategic
• Operational
• Engagement
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• Executive agreed to Review and established an Executive Sub-committee to manage process and develop subsequent response
• Review conducted over a 12 month period examining generic Reform Themes and specific Case Studies
• Terms of Reference being finalised by Executive Sub-Committee
• Recommendations and outcomes of Review to inform and shape future Programme for Government
OECD Review
Innovation in Northern Ireland
Theme – Improving Strategic Direction
• Digital Governance • Early Intervention/Prevention• Enhancing Outcomes for People: Delivering Cross
Cutting/Multi-Sector Reform Initiatives
• Strategic Human Resource Management • Procurement Reform • Streamlined Regulation and Processes
• Restructuring for More Effective Government• Openness, Transparency & Accountability• Citizens’ Engagement
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Innovation in Northern IrelandTheme – Improving Strategic Direction
Improving Strategic Direction
Improving Operational Delivery
Improving Engagementwith People
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• Ministerial level - bi-lateral meetings to highlight need for Reform & promote PSRD capabilities and resource. Establishment of ESC for Improving Public Services
• Development of Public Engagement programme to engage citizens & representative community groups
• Staff - Chief Executive’s Forum developing network of reform
minded public sector managers, greater staff recognition
• Partners - Working with and learning from others
Innovation in Northern IrelandTheme – Improving
Engagement
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Innovation in Northern IrelandTheme – Improving Engagement
Celebrating Excellence NICS AWARDS ― March 2015
Celebrating the excellence of individuals and teams working to improve Public Services.
Inaugural Awards will shine a spotlight on staff commitment and highlight outstanding successes.
Policy AwardCustomer Service Excellence AwardLeadership Award
Professional of the Year AwardEmployee Engagement AwardWorking in Partnership Award
Timescale for Impact
INPUTS
Listen/Learn with stakeholders about KeyParameters
BenchmarkKeyParameters
Design Response initerative process with stakeholders
ImplementResponse
BenefitsRealisation
IMPACT
PHASES OF STRATEGIC RESPONSE
Innovation in Northern IrelandTheme – Improving Operational Delivery
Developing the Tool Box
1. Sharpening existing tools –a) Consultancy Services - internal support - organisational development,
strategic planning, process improvementb) Economic performance and efficiency reviews.
2. New tools – c) Innovation Lab d) Harnessing the best staff ideas – Ideas Engine e) Culture Changef) Alternative Models of Deliveryg) Use of Finance
12Public Sector Reform – Innovation Labs
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NI Public Sector Lab
“We make a difference by creating a safe space for key players to formulate and test ideas, make mistakes and learn from them, to develop refined, added-value solutions to complex challenges”
A regional Lab offering a fresh approach to developing both strategic and tactical solutions to complex problems
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• April 2014 DFP Minister launched NI Public Sector Innovation Laboratory
• New way to address process improvements and policy development challenges
• Help build local design capacity & involve more diverse skills in developing solutions, including:
• Behavioural Economics
• Social Anthropology
• Co-Creation / Co-Design
• Academic / Subject Matter Experts
• Inaugural Lab on Regulatory Impact Assessment completed in June 2014
• Further labs being planned
1First Lab in to Public Sector
2Innovative SkillsGood Facilitation
Strong Project Management
3Bias towards
action &Rapid Experiment
Design Aspects of Lab
Current
portfolio
of Labs:
Completed
• Innovation Scheme
• Regulatory Impact Assessments
Planning
• Innovative Procurement
• Dementia• Big Data• Unscheduled
HealthCare• Innovative Culture
in Public Sector
June 2014
Adaptive Trial
3,500 Staff
2015
Finalised Package
27,500 Staff
• Promoting innovation in the workplace• Engaging Staff• Creation of an Innovation Community
Considering -
Staff Challenge Prizes
Policy or Operational ProblemAdvertise on internal websiteOffer prizes to stimulate participationMust have a sponsor
External Challenge Prizes
Policy or Operational ProblemPublished on website similar to USA
challenge.govPrize commensurate with potential
benefits of a viable solution
Building innovation into NICS Culture• Build Capacity and appetite for innovation
• Engage Staff at Every Level
• Create Culture of Continuous Improvement
Innovation in Northern IrelandTheme – Improving Operational Delivery
Culture Change
Continuous improvement
embedded
Flexible/fluid environment
Adaptive
Proactive
Participative
Service keeps pace with evolving technologies
Current Culture ? Target Culture ?
Risk Averseness
Fear of Failure
Fear of censure
Wedded to the present
Very slow to modernise and
adopt new technologies
Resistance to change
Constrained by rules and processes
to generate action plans for areas to
be addressed.
Creating an innovative culture
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• Work with Central Procurement Directorate (CPD) to provide advice and support to Departments in developing new models of delivery
• Make available learning from elsewhere
• Engage with Departments to identify pilot projects
• Learning from best practice elsewhere
Social Impact Bonds
Mutuals / Cooperatives
Payment by
Results
Alternative Delivery Models
Innovation in Northern IrelandTheme – Improving Operational Delivery
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• Financing of upfront investment (Change Funds) in cross-cutting reform initiatives and preventative measures designed to generate savings in the longer term
• Invest-to-Save type principles
• Developing Criteria • NI could take this approach - subject to Executive approval in
2015/16
Use of Finance
Innovation in Northern IrelandTheme – Improving Operational Delivery
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Innovation in Northern IrelandGovernance, Advice & Support
Advisory CouncilEstablished by DFP Minister to:
• Assist with shaping and developing reform• Assist with strategy implementation• Offer specialist expertise• Provide independent advice
Executive Sub-Committee Established by Executive to:
• Oversee strategic review• Oversee outworkings of review• Consider & advise on cross-cutting Reform issues
Reform Champions Appointed in each NICS department as promoters of reform agenda in their area and key liaison point for PSRD to be combined with the role of the innovation champions.
Questions ?
CIPFA NORTHERN IRELAND ANNUAL CONFERENCE 25th September 2014