Registered Office. 144 High Street Epping, Essex CM16 4AS VAT No. 504843359 Company No. 2298121

Head Office 3, Priors London Road, Bishops Stortford, Herts, CM23 5ED Tel: 01279 755855 Fax: 01279 755923 www.ptcsystems.co.uk mail to: enquiries@ptcsystems.co.uk

Northern Office Evans House, Monckton Road, Wakefield, WF2 7AS Tel: 01924 888154 Fax: 01924 888101

Company Profile Page 1

PTC Systems Providing Infrastructure Solutions

And Electrical Services

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Contents Introduction .................................................................................................................................... 3

Summary of Services.................................................................................................................... 4

Structured Cabling Solutions .................................................................................................................... 5 Electrical Services .................................................................................................................................. 6 Wireless ................................................................................................................................................. 9 Data Destruction................................................................................................................................... 11 IBM/ISS ............................................................................................................................................... 12 Checkstick ............................................................................................................................................ 13 Voice Systems (VoIP) ............................................................................................................................ 14 Infrastructure Audits ............................................................................................................................. 15 Service and Support - Helpdesk - Managed Services................................................................................. 16 IP Security ........................................................................................................................................... 17

IBM Business Partner................................................................................................................... 4

Company Mission Statement ..................................................................................................... 4

Project Management .................................................................................................................. 18

Quality ............................................................................................................................................. 19

Training........................................................................................................................................... 20

Electrical Training ................................................................................................................................. 20 BICSI - RCDD ....................................................................................................................................... 20

Health & Safety ............................................................................................................................ 21

Health and Safety Policy Statement ........................................................................................................ 22

Environmental Policy ................................................................................................................. 23

Equal Opportunities .................................................................................................................... 24

Insurance Policies ....................................................................................................................... 25

Contact Us...................................................................................................................................... 26

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Introduction Established in 1988, PTC Systems Ltd has made steady and sustained growth in the infrastructure services market. Since establishment the Company has provided a sales, design and installation service to support its provision of structured cabling solutions, electrical services, wireless Lans, IP surveillance, voice systems, managed services and data networks. The Company operates right across the physical layer level supporting customers at the pre sales stage, through to post sales support and the provision of maintenance contracts. The Head office in Bishop’s Stortford, Hertfordshire is supported by regional offices, in Wakefield Yorkshire and Bristol in the West Country, allowing the Company to provide all of the aforementioned services throughout the UK, in an efficient and cost effective manner, utilizing local resource from installation through to sales. In 2008 PTC Systems became an IBM Business Partner, having been IBM’s approved Cabling Contractor throughout the UK since 2005. Attaining IBM Business Partner status has enabled PTC Systems to move to the next level, providing IBM products and services to its customer base. Customers gain all the assurance they would normally expect from IBM with PTC Systems providing the same high level of support that has always been given to all customers. From the outset the Company has been based on strong accounting, efficient administration, adherence to industry technical standards and Health and Safety compliance. All areas which are underpinned by the Company’s adherence to Quality Management, demonstrated by its accreditation to ISO9001:2008. PTC Systems works across all private and public sectors providing infrastructure solutions and electrical services. From health and education in the public sector through to large banking organisations in the financial sector and across the whole spectrum of the commercial world, where we provide our services throughout the UK. Professional Account Management and Project Management are fundamental to the ongoing success of the Company. The Account Managers report directly to the Sales Director on all aspects of their work for every customer, ensuring the continuity in the level of support, every customer receives. The Project Managers work within strict guidelines as set out in the Company’s Quality System, Job Descriptions and Standard Operating Procedures. Attention to detail and ongoing customer liaison are vital elements in supporting customers ongoing. Key to the continued successful delivery of infrastructure and electrical projects is training. PTC Systems has invested heavily in the technical training required of all the systems and services it takes to market, as well as ensuring its Project Managers deliver in an efficient and timely manner to the customer’s satisfaction at all times. Indeed, the senior management of the Company recognises that the essential component in ensuring continued business success is the enabling and training of its workforce, from installation personnel on site, right through to sales and management in all areas of operation, from technical adherence, product familiarity, emerging technology awareness and Health and Safety adherence/compliance. PTC Systems is committed to the Health and Safety of its employees, and all those persons directly or indirectly affected by the activities of the Company. A Health and Safety policy is in place to ensure that any risk associated with these activities is kept to an absolute minimum. The Company employs external Health and Safety consultants to monitor, develop and improve its Health and Safety ethos. All clients of PTC Systems can be assured that not only will they have a supplier which can deliver technically correct and timely projects, but one that does so in conformance and compliance to the current industry requirements and standards.

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Summary of Services PTC Systems is a dedicated infrastructure services provider with many years’ experience and expertise in the following disciplines:-

• Structured Cabling Solutions • Electrical Services • Wireless • IBM / ISS • Checkstick • Voice Systems • Physical Infrastrusture Audits • Service and Support-Helpdesk- Managed Services • Data Destruction • IP Security

IBM Business Partner PTC Systems is an IBM Business Partner PTC Systems engaged with IBM to become a Business partner in 2008. The appointment as a services only Business Partner has enabled us to take the full portfolio of IBM products and services to our own customer base, confident in the knowledge that we can professionally support our customers. From Sales through to post implementation and service, supported by IBM. The levels of research, design, service and support from IBM are world renowned and our status allows PTC Systems to bring all the benefits to our customers.

Company Mission Statement It is the Policy of PTC Systems to provide a range of telecommunications infrastructure and electrical products and services, which are of the highest quality and which will be suitable for and will clearly address the perceived requirements. This policy is inherent within the procedures of the Company and will be demonstrated on an ongoing basis in dealings with customers, prospective customers and suppliers of goods and services. All employees of PTC Systems understand the Company’s attitude to quality and are fully involved, within their individual spheres of activity, in achieving the Company’s quality goals. The Quality Management system is designed to conform with EN ISO 9001: 2008, Quality Assurance Schedules and the requisite statutory and safety regulations. This policy constitutes a commitment to quality and the Managing Director ensures that this policy is communicated, understood, implemented and reviewed for suitability at all levels and in all areas of the Company’s activities.

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Structured Cabling Solutions PTC Systems is an accredited SYSTIMAX Solutions Prestige Business Partner, an ADC Krone Authorised Integrator, a Brand Rex Authorised Installer, a HellermannTyton RapidNet System Installer, Reichle and De- Massari installer and is approved for both Connectix and Nexans, thereby ensuring a choice of systems, either site terminated or pre-terminated, unshielded or shielded, from Category 5e to 10GB, copper and fibre, for a wide range of clients. The Company has a UK wide team of Design Engineers trained and accredited to BICSI RCCD status. All Company technical personnel have been trained in, and certificated, to all the above proprietary structured cabling systems. Designers/Estimators and Project Managers work closely with clients from the tender stage through design, installation and final commissioning, thereby ensuring smooth and efficient project implementation. PTC Systems designs and installs structured cabling systems that meet the requirements of manufacturers registration and warranty programmes, ensuring customer satisfaction, long term reliability and confidence in the integrity of the installed product. Whatever the structured cabling requirement, customers can be confident that we have the expertise, experience and business partnerships to provide the right solution. With the increase in speed and performance, being provided by Local Area Networks and Wide Area Networks, Fibre Optic technology is coming more to the forefront in the design and planning of structured cabling systems. The proprietary structured cabling systems supplied by PTC Systems, can be installed with Fibre Optic cabling to facilitate any design requirement, from campus to single building or multiple floor office environments. BICSI – RCDD PTC Systems has adopted many BICSI standards and has a continuing training program that incorporates the renowned Registered Communications Distribution Designer (RCDD) qualification. BICSI is a comprehensive, not-for-profit trade association, whose programs and interests cover the broad telecommunications spectrum of the voice, video and data industries. It was originally founded in 1974 as a professional organisation to serve the telephone companies building industry consultants. The primary goal of BICSI is to lead the telecommunications industry in the enhancement of quality services and methods around the world, through education, promoting skills sharing and assessing knowledge with professional registration programs. This is presently accomplished through educational conferences, the RCDD program, publications, and a variety of educational courses and programs offered through BICSI. The RCDD is a professional designation offered to qualified BICSI members. Attaining this status indicates an exceptional level of knowledge within the area of telecommunications distribution design in commercial, campus and multifamily buildings. The RCDD program has been recognised internationally and industry-wide as the standard for superior design expertise. The PTC Systems Design and Estimating Manager and a number of his personnel are RCDD qualified. We have a continuing programme to educate our Design and Estimating staff to this standard.

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Electrical Services The electrical division of PTC Systems provides a comprehensive and versatile electrical service to the commercial, industrial and domestic markets. All work is carried out in accordance with current statutory requirements, namely BS7671, NICEIC and Building regulations, including Part L Conservation of fuel and power and Part P Electrical safety. The Company is proud of the quality of service offered and is constantly striving to improve in all fields. The electrical division is staffed with a team of fully qualified Electricians and runs a successful apprenticeship scheme, providing a full range of skills and experience to successfully operate in the following areas of electrical installation:-

• General purpose Lighting and Power • Cable Containment • Mains switchgear • Fire alarm and Emergency Lighting installation and testing • Door Entry System • Periodic testing and reports • Completion Testing, Inspection and Certification • Design of installations • PAT Testing • Photo Voltaic Systems • General maintenance.

PTC Systems is pleased to offer each of the above as an individual service or as a complete package. The Company undertakes complete new installations including UPS, distribution boards, additional sub-mains boards, fire alarm systems, emergency lighting and door entry systems, the overhaul or refurbishment of and additions to existing installations. All work complies with the current standards BS7677, BS5839 and BS 5260. The Company specialises in the provision of cable containment systems with large and small ladder racking for large power distribution and basket tray, cable tray, metal and Dado trunking for final power and lighting circuits, IT, Telecommunications and other electrical services. PTC Systems undertakes full periodic inspection, testing and the provision of reports, for Health & Safety Regulations and Directives and PAT testing. All projects have a full completion test, inspection and certification by our own independent test engineers who are all trained to the highest level and conversant with BS7671 2008. With the ever increasing cost of electricity and the environmental impact of the production of electricity in mind, PTC Systems can offer a design and installation service to advise and install Photo Voltaic Systems (Solar Electrical Energy). These installations vary from a small 1.5KVA domestic system to large industrial installations. In addition to new builds the systems offered are retro fit so can be installed onto the roof of most buildings. PTC Systems has carried out many varied and prestigious projects for satisfied clients. This success has allowed the Company to expand and with the experience gained has created the opportunity to project manage larger projects across all sectors of the industry. Electrical hazards are invisible but deadly, causing fires and electrical shock. These hazards are easily preventable if you use an NICEIC-registered contractor to install, inspect and maintain electrical installations

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Always use an NICEIC-registered contractor to ensure that your electrics are installed and maintained safely and correctly.

Government figures estimate that there are around 10 fatal and 2,000 non-fatal electric shock accidents in the home each year, and around 19 fatal and 880 non-fatal shock accidents a year in the workplace. Additionally, there are about 12,500 electrical fires in homes across the UK each year. Although many incidents are caused by faulty appliances rather than the electrical installation itself, a properly installed and well-maintained installation could save lives. Cables, switches, socket-outlets and other equipment deteriorate with prolonged use, so they all need to be checked and necessary replacements or repairs made in good time. Whilst it is relatively easy to make an electrical circuit work – it is far more challenging to make the circuit work safely. To avoid the dangers that electricity can present to you and others it is essential that electrical work is carried out only by those with the correct knowledge, skill and experience in the type of electrical work to be undertaken Electrical Installation PTC Systems is certified with the NIC EIC and is able to provide suitably qualified and professional electricians for electrical installations ensuring compliance with building regulations and BS7671. We can project manage, design and install electrical installations that meet the requirements of the regulations. Designers/estimators and project managers work closely with clients from the tender stage through design installation and final commissioning, thereby ensuring smooth and efficient project implementation. Electrical Repair and Maintenance PTC Systems is certified with the NICEIC and is able to provide suitably qualified and professional electricians to carry out electrical fault diagnosis and repair for electrical installations ensuring compliance with building regulations and BS7671. Regular health and safety inspections in offices and places of work are likely to find lighting and power outlet wear and tear. The Company can offer reactive or proactive maintenance services to assist in maintaining and repairing these electrical services. Periodic Inspection & Testing PTC Systems is certified with the NICEIC to undertake periodic inspection and testing. All non-domestic electrical installations should be subject to a regular program of testing and inspection to comply with current legislation. You must ensure that all reasonable precautions are taken to reduce the risk of injury or death through electrical failure. PAT Testing PTC Systems can undertake full periodic inspections, testing and the provision of reports, for Health & Safety Regulations, Directives and PAT testing. All projects undergo a full completion test, inspection and are certified by fully qualified test engineers who are all trained to the highest level and conversant with BS7671 2008. As an NICEIC registered contractor PTC Systems is able to offer a full range of testing and Certification Services protecting businesses and consumers from the dangers of unsafe and unsound electrical installations.

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NIC EIC NICEIC is the electrical contracting industry’s independent voluntary body for electrical installation matters throughout the UK. It offers industry-leading certification services, Building Regulations Schemes, products and support to electrical contractors and many other trades within the construction industry. NICEIC registration not only demonstrates to customers and specifies our skills and professionalism; it also gives you peace of mind that our products and services are the best in the industry. Whatever the requirement PTC Systems has the expertise and experience to provide the right solution.

This Company PTC Systems Limited is a NICEIC Registered Domestic Installer

This Company PTC Systems Limited has NICEIC Accredited Certification

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Wireless

Wireless Solutions PTC Systems has been designing and installing wireless networks for over 10 years. It has provided this technology as enhancements to network cabling installations or as stand alone wireless networks, across the entire spectrum of environments, from hospitals and schools through to Data Centers and Dealing Rooms.

During this time the experience and knowledge gained in this field has developed exponentially as the Company has grown to the stage where it now designs, provides and installs a full range of Wireless LANs, radio, microwave, laser and infrared networks, within single buildings and campus/enterprise environments.

To supplement the design and installation service for wireless technology, the Company also offers wireless maintenance and support contracts. Whether the requirement is for hot or warm standby replacement wireless devices or next day on site support, PTC Systems can help you.

PTC Systems continues to look at innovations within the ever changing wireless field and after much research and training, now offers two highly scalable, managed wireless solutions in addition to the existing range of traditional unmanaged solutions. These are namely, U4EA for the small to medium sized business (SMB) and Trapeze for the medium to large business.

PTC Systems also offer a comprehensive range of solutions to provide building to building connectivity from under 100 metres up to 30 Kilometres. This service includes viability survey, application for licences (where required), installation and maintenance. Traditional Unmanaged Wireless Solutions (Conventional “Fat” Access Points) Fat access points are the type of wireless access points you may have in the home; however, in an office or school for example, the coverage has to be thorough so that there are no “dead” areas and the capacity has to be such that many people can connect simultaneously without problems. This is only possible with the correct planning, installation and configuration of enterprise grade access points, something that PTC Systems excels at.

Managed Wireless Solutions (“Thin” Access Points) In a managed solution, all the access points are connected to a controller. The access points are known as “thin” because it is the controller that contains all the configuration information not the access points. In addition, the settings for every access point on a managed LAN can be set and changed via just one setting on the controller; The change would have to be made on each and every access point on an unmanaged system. Managed solutions will also alert the user if an access point is down and even boost the signal from adjacent access points to provide cover until the damaged access point is repaired or replaced. U4EA - (pronounced euphoria) – Supports up to 25 Access Points/250 Users per controller – This system provides an extremely fast and cost effective voice and data solution for the SMB. Access Points are connected, configured and managed via a single controller. Access points can be added/removed/replaced as required with no down time. The system is easy to manage, is 802.11n ready and provides ultimate security, voice capability and seamless roaming for Wi-Fi capable phones. It is optimized for environments that may have limited in-house IT or wireless expertise.

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TRAPEZE This system has all the qualities of U4EA but can support up to 2048 Access Points/30,000 user sessions (more if required) – Trapeze Networks provides all the components required to deploy a truly non-stop wireless network for any size enterprise. The solution includes a range of different capacity controllers and a variety of different access points to suit indoor and outdoor environments plus the award winning RingMaster wireless management suite – a piece of software which is used to plan, configure and manage the entire setup. PTC Systems chose to become a Trapeze Business Partner because the Trapeze system has proven to be one of the fastest, most innovative, reliable and intelligent systems on the market today. The Company is a Trapeze Gold Partner

Trapeze also has some attractive “bolt-ons”. Two in particular:

1) SmartPass - The industry’s safest and most scalable, centrally-managed guest access software.

2) Asset Tracking through the LA-200e – This device integrates with the Trapeze setup in order to locate anything you wish within range of your wireless network.

Building To Building Wireless Connectivity (from under 100 m up to 30 Km) It is well known that wireless technology can be used to provide connectivity within an office but there are also many wireless solutions to connect two or more sites at any distance up to 30Km! Solutions include radio with external antennae for connections over shorter distances, laser to provide very fast connections over short distances and microwave to provide connections over long distances. In cases where microwave links are required, PTC Systems can check site to site visibility for you (i.e. check that there are no hills or obstructions between locations) and can make your application for the appropriate licenses and once approved PTC Systems can install, test and maintain the link for you. For all your wireless requirements PTC Systems will undertake a site visit, with one of its wireless surveyors. At that time, your exact requirements and the various options available to you can be discussed.

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Data Destruction PTC Systems provides a service for IT equipment recovery, recycling and disposal throughout the UK, offering a WEEE compliant IT waste disposal service, managing any data erasure requirements and resale of kit where appropriate. This service can also include PTC Systems engineers decommissioning the kit at the customer’s site and the compilation of WEEE reports detailing an audit trail which removes the burden of responsibility from the customer

PTC Systems can provide a bespoke range of secure data erasure and destruction solutions both on and off customer sites – PTC Systems is a Blancco Software partner and can provide a bespoke service subject to customer requirements. This software is accepted by the US Government and has been developed in conjunction with QinetiQ. It is considered the market leader in the delivery of an effective data erasure solution. Hard drive destruction is offered as an additional service, both at our facilities and at customer’s premises with photographic evidence.

PTC Systems offers a complete Green IT equipment recovery, recycling and disposal solution throughout the UK. The environmental solution complies with all UK Governance and the European Governance around WEEE, and includes a full audit trail , with full reporting on all aspects on the disposal process. Site Surveys and Risk Assessments – PTC Systems can provide engineers to undertake a complete range of due diligence and equipment and environmental audits at client sites deploying experienced and highly trained engineers. Equipment installation, decommissioning and maintenance - An accredited engineering workforce provide support throughout the UK for equipment installation, decommissioning and maintenance. In addition PTC Systems can provide risk assessments on the recovery of large or complex IT equipment.

Asset management– This includes tagging and tracking of equipment, staging equipment both at the beginning and the end of its lifecycle, and providing and maintaining full inventories and managing a complete audit trail of all IT assets. Data Destruction and Erasure – PTC Systems can provide a bespoke range of Secure data erasure and destruction solutions for all types of hard drives and media devices which can be completed both on and off customer sites subject to client requirements – All solutions are underpinned by ISO 14001 and ISO 27001 compliance, and the range of different destruction and erasure methods will be supported by a Certificate of disposal and photographic evidence of completion.

Equipment transportation and storage – Providing an in house capability with up to date stock records maintained on behalf of the customer with secure facilities in the UK and Europe.

PTC Systems can provide a confidential resale of all types of recovered IT equipment through a network of fully accredited brokers – Equipment resale can provide an additional revenue stream back to the customer managed by PTC Systems .PTC Systems can also provide a storage facility for recovered and data cleansed IT equipment for customer employee buy back as and where appropriate. All elements of the PTC Systems IT Recovery and Recycling Disposal service are fully underpinned with documented processes and full reporting on all aspects of the processes providing clients with a complete environmental solution meeting all legal obligations and compliance responsibilities.

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IBM/ISS IBM Proventia Internet Security Systems – ISS As an accredited IBM Business Partner, PTC Systems is pleased to offer the complete range of IBM’s industry leading Proventia Internet Security Systems (ISS). IBM ISS is designed to protect your entire IT infrastructure, from the network gateway to the desktop, against all types of internet threats - including worms, viruses, hackers, spam, unwanted web sites, etc. This award winning range of Internet Security solutions is not only surprisingly cost effective, but is also remarkably scalable, innovative and easy to use - ideal for companies of any size, regardless of the amount of in-house IT expertise. What makes IBM ISS so effective and superior to the competition is the fact that it is pre-emptive - “ahead of the threat”! IBM owns the world’s premier security research and development team who study the latest threat trends constantly; they analyze a huge range of commonly used software for vulnerabilities known as backdoors (which internet threats use to infect networks). Immediately that they discover any backdoor or threat of any kind, they upload a fix (known as a Virtual Patch) directly to your Proventia box so that your network is protected against unknown infections that do not even exist yet! In the vast majority of cases, one of IBM’s best selling Multi-Function Security devices will be suitable for your network and will provide you with all of the following network protection in one Proventia box: • Firewall & Intrusion Prevention System – Blocks over 1600 Known and Unknown Vulnerabilities • Anti Virus – Blocks over 340,000 Known and Unknown Viruses • Anti Spam & Anti Phishing – Blocks Over 95% of Spam with Only 1 in 100,000 False Positives • Virtual Private Network (VPN) – Allows Secure Connection Between Offices via the Internet • Web Content Filtering – Largest URL Filter in the World Containing over 9 Billion Web Objects (allows you to

block your staff from accessing certain web sites by category. eg. social networking, auction sites, illegal sites, etc.)

What’s more, there is absolutely no software to load and the Proventia boxes automatically update themselves!

IBM ISS provides Enterprise Security with low cost of ownership. If you were to calculate the cost of installing all the component pieces of software individually on your network, not only would you need to calculate the cost of each piece of software, but also the cost of the time to install, maintain and upgrade the software not to mention the amount of wasted downtime in doing so.

Extra layers of protection are available for networks carrying more sensitive or mission critical data. Desktop computers can be protected individually with Proventia Endpoint Secure Control (ESC) and servers can be protected with Proventia Server. Both pieces of software utilise Proventia pre-emptive technology. For the larger, more complex networks, the Proventia system can be purchased in separate components. If you do have a number of Proventia devices on your network, you can manage all of them through the installation of Proventia SiteProtector. What’s more, if you have a number of remote offices, each with their own Proventia Multi-Function Security (MFS) device, you can use the VPN function on the MFS devices to manage them all from your office with the SiteProtector installation. SiteProtector also includes an integrated, customisable reporting facility.

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Checkstick Checkstick – PC Monitoring on a Memory Stick As a complementary product set to our ISS offering from IBM, PTC Systems is able to provide the Checkstick solution.

Checkstick BE (Business Edition) is a new, innovative, simple-to-use and very affordable approach to encouraging staff to behave in a productive and responsible manner when using the internet and all other applications on a PC.

The software arrives preconfigured on a USB stick and is ready for instant use, there is no need for discs or downloads.

Once inserted into a machine, the Checkstick can be used in one of two ways:

1. You can immediately view all historic data that is present upon that machine

2. It can be set to record all new activity on that machine - at which time the USB stick can be removed. The software continues to invisibly store snapshots of all websites visited and applications used on that PC (including bespoke software) regardless of how many times the machine is switched off or restarted. The data can be retrieved, saved to file or printed at any time by re-inserting the Checkstick. (Once retrieved, the data can be viewed, saved or printed on any machine at your convenience by simply inserting the Checkstick).

What information can you see?

• Snapshots of all internet sites visited • Chat room and instant messaging activity (Yahoo Messenger, MSN, Skype, etc.) • Social networking activity.155 sites including Facebook, Bebo, YouTube and MySpace • Viewed images • Sent and received emails • Activity on all applications such as Word, Excel, etc. including any bespoke applications • All information is stored with dates, times & how long spent on each activity.

This ensures that:-

• Appropriate use of IT and internet within your business is encouraged • Your company usage policy is being adhered to • Your employees are using their work PCs for appropriate activity • Your confidential company information is not being misused in any way • Time spent by your employees is productive.

By using Checkstick’s unique snapshot capability you can see exactly what has been accessed by whom and what has been viewed at precisely what time. All of the captured data can be saved to either a Microsoft Excel spreadsheet or, in the case of snapshots, a jpeg picture file for the printing of usage reports.

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Voice Systems Although not a dealership tied to any one specific range of equipment, PTC Systems has always been involved in the provision and installation of voice systems to organisations within its extensive client base. The design and project management strengths, inherent within the Company, give customers the comfort of knowing that any system recommended and installed will be based on the best solution for the customer rather than the benefit of a dealer. With the recent moves in the IT market away from the traditional PABX style of voice systems, to converged networks with Voice over IP (VoIP) solutions, the focus for PTC Systems has moved towards supplying the full voice and LAN solution and ensuring that the Infrastructure is capable of the quality of service required to run VoIP. PTC Systems can supply and install to a high standard from a range of “best of breed” manufacturers, a number of VoIP solutions, key systems, Hybrid systems and small to medium sized PABX systems. Whether you are looking for a traditional Business Telephone System or you want to take advantage of the latest IP telephony technologies, incorporating full CTI (Computer Telephony Integration) with contact databases, we can provide you with a solution that best suits your business telephony requirements. Telephone systems from the following leading manufacturers can be provided with a variety of wired and wireless system telephones, accessories and productivity applications, providing businesses with a solution based approach to solving company communications needs. AVAYA Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services and focuses on both large and small businesses. The Avaya IP 500 telephone system is part of the Avaya IP Office family, A phone system specifically designed for small and medium businesses. When the business is small, the IP 500 is a very affordable small office telephone system, but when the business grows, additional licences can be purchased to enable more features. This makes the IP500 base cost lower than other telephone systems, which is why it is suited to small and medium businesses. Panasonic Panasonic has been a market leader in the Business Telephone Industry for over 20 years. The latest product line-up offers high quality office communications solutions for a broad range of business applications, from simple analogue systems through to advanced IP based Network Communications Platforms. For a communication system that works seamlessly with IT - you need a system that also combines voice and data in one low-cost, next generation, hybrid solution. Upgrading now to a Panasonic KX-TDA system gives you the option to gradually migrate to VoIP at any time. Siemens Siemens Communications is one of the largest organisations in the global telecommunications industry. The Hipath 3000 IP system, for small to medium size businesses covers a diverse range of features providing for CTI/Convergence and allowing an easy route from existing platforms and applications. This path includes the route to VoIP and gives assurance of a sound, future proofed investment.

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Infrastructure Audits PTC Systems has developed technical infrastructure auditing models offering complete analysis for networks and associated structured cabling throughout all levels of the OSI model. With the present economic climate new network/infrastructure upgrades may not always be the most financially viable option. PTC Systems can offer an infrastructure and network audit for a fraction of the cost of a traditional network upgrade or re-cabling project. This can be extremely useful in assisting customers by efficiently pinpointing where expenditure can be most effectively allocated when upgrading networks and associated physical infrastructure during the tough economic times ahead. We offer three levels of audit: The Level 1 audit includes a complete structured cabling and network infrastructure check starting at the physical layer of the OSI model. The cabling system manufacturer, type and specification will be identified and the location of communication cabinets, patch panels and back bone link cabling identified. Existing space capacity within the structured cabling system will be tested to determine the status of the current situation. A network schematic, cabinet layout diagrams and a full report and test results on the findings will be provided upon completion, including any recommendations. A network analyzer will be utilised to determine whether any issues or potential issues exist on the network. The data throughput speeds on the active switches will be checked and documented. The level 2 audit provides a high end virtualisation of server infrastructure performance enabling unprecedented levels of workload isolation and granular resource control for all of the customer’s system computing resources. A software tool will be installed on the customer’s network for 30 days, to monitor and report the customer’s server performances. Upon completion a full report will be provided detailing and listing the consolidation of idle system resources, increased operational efficiency, proposed improvements in server management and reductions in physical space, cooling and power requirements. The Level 3 audit is a fully comprehensive network and infrastructure audit encompassing all elements of level 1 and level 2. PTC Systems has the capability to undertake all client audit requirements from Level 1 through to Level 3 providing fully documented reports to enable maximisation of existing client networks and associated infrastructure.

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Service and Support – Helpdesk – Managed Services PTC Systems has seen measured growth over its 20 year history, enabling a consistent investment programme aimed at high levels of training for its staff. Regional offices have been established in the North and West of England, to provide a national presence for its operational team. This enables the Company to support and provide Rapid Response fault calls out, Time and Materials requests, and formal, managed service contracts throughout the UK, in a cost effective manner for voice and data installation requirements. PTC Systems provides a help desk facility for many customers nationwide. The help desk is manned between the hours of 8.00am and 6.00pm with a dedicated phone lines. The helpdesk services provided for clients range from small moves, adds and changes to fault diagnosis and rectification. This support service not only covers the provision of voice and data services, but also electrical services as a NIC EIC approved company and wireless network applications. The PTC Systems helpdesk can be contacted on 0845 8720875. The helpdesk is manned at the Head Office in Bishops Stortford but with regional offices in Wakefield and Bristol, PTC Systems is able to provide this service across mainland UK, within agreed Service Level Agreements. The benefits that this offering would bring to customers are manifold and will provide a quick, reliable service where customers can be assured of constant high standards. PTC Systems has a proven track record in meeting and often exceeding expectations with regards to workmanship and timescales. This is achieved by having a dedicated engineering team, experienced in this area of work. With this experience comes savings of time and therefore costs. Managed Services and Service Level Agreements are monitored by the helpdesk controller. Should the situation arise, whereby a SLA is at risk of not being met, then escalation to Senior Management is immediate.

PTC Systems Helpdesk – 0845 872 0875

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IP Security PTC Systems is a major integrator for the design and implementation of Converged IP Network Solutions supporting Physical Security - Building Management Systems – Environmental Management – IP Edge Connect Devices. Our market leading, best of breed products includes highly flexible and cost-effective solutions to meet the demands of today vertical markets, including Government – Healthcare – Finance - Education – Retail and Transport. Deploying IP Cameras, Video Transmission, Networked Storage, Management Software and Intelligent Video Analysis Solutions. With more than 20 years experience in communications networking, PTC Systems experienced team members are ideally placed to provide an End to End IP Solution, covering Local Area Networking Technology, Network Design and the provision of advanced IP Solutions, to meet the most demanding and secure environment requirements for both public and private organisations. PTC Systems has the capability to implement large IP CCTV projects including supply, commissioning and operator training. Experienced Company personnel can assist with the technical design and integration of bespoke IP CCTV systems, with a mixture of static cameras, dome cameras and networked storage for digital images. The diverse and highly flexible product range delivers increased image quality, storage capability and resilience over and above many other solutions in the market today. The IP Video Solutions range includes IP cameras, PTZ's, 360 domes, video transmission devices, monitoring software and Network Video Recording (NVR) solutions. These components enable secure distribution, monitoring and recording of high-quality video anywhere over Local Area Network (LAN) and Wide Area Network (WAN) connections including ISDN, xDSL, Virtual Private Networks (VPN's) and the Internet. PTC Systems is able to supply a full IP CCTV solution that meets all the industry standards. Milestone viewing, Management, and recording software that has the ability to integrate access control systems seamlessly can be supplied if required. The proposed solution is to use network infrastructure to deploy cameras, also you can take advantage of POE (Power over Ethernet) to power IP Cameras. This means the solutions will make short implementation time and low start up costs. Also this solution will lower the carbon foot print of the building. Once up and running, the administration of a network video system will be simple.

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Project Management Good solid project management is fundamental to the success of PTC Systems, as high levels of project Management skills are essential to the successful and timely delivery of all infrastructure projects. Once a contract has been awarded to the Company, a qualified Project Manager will be appointed. The Project Manager will have total control over all aspects of the project implementation. The first task will be to agree a project plan with the client. This would need to be achieved at a pre-commencement planning meeting. Once the time frames and the plans have been agreed, the Project Manager will be responsible for the co-ordination of all materials, equipment, labour, health and safety matters and all other aspects pertaining to the successful implementation of the project. Regular meetings, involving the Project Management team and the Company Directors, are held to monitor all current projects. All aspects of the project are reviewed e.g. timescales, procurement, resource, documentation, health and safety and quality issues. Throughout all installations quality inspections are undertaken in accordance with the Company's ISO9001:2008 Quality procedures. No installation or project is regarded as completed until all site specific documentation is finalised and supplied to the client. The Project Manager appointed for a project will be the single point of contact for all issues, involved with the implementation of a project. The Project Manager will have total authority within the Company to address and resolve any issue arising during the course of the project. The ongoing development and training of the Projects Team within the Company, is a key to the development and expansion of PTC Systems. As the Company grows the skill sets and experience of the Project Manager is developed exponentially. The PTC Systems project manager will meet on a weekly basis with the customer’s project manager, although we would expect daily contact to be made throughout the lifespan of the project. At the weekly meeting, the PTC Systems project manager will report on the progress of the installation and commercial issues. We would also use this meeting to suggest new methods which may improve the quality and installation timescales.

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Quality The following is an outline of the PTC Systems quality assurance programme relevant to work execution. It is understood that all completed works will be subject to quality assurance checks and that PTC Systems will be required to operate a quality assurance system to ensure that completed works comply with the relevant standards or alternative requirements. An individual Quality Plan will be developed for each project. The plan will include an inspection system, which is used to verify that the installation conforms to the requirements specified in the ITT. Quality Management

PTC Systems operates quality management procedures in accordance with the Company’s ISO 9001 quality system.

PTC Systems is an accredited ISO 9001 company (certificate No. 4860) and as such, has developed a quality management system that ensure the highest level of quality management throughout all operations and processes. These procedures encompass the operations, associated with and required for, the successful implementation through to completion of infrastructure projects:-

• Design & Estimating • Procurement (Purchasing) • Delivery of materials to site • Materials control & inventory • Variations/Change Orders and Valuations • Drawings, Drawing Issue & Control • Staff Training • Process Control & Change • Installation Methodology • Testing and Commissioning • Control of Site Labour • Billing.

All procedures are controlled by Company personnel and are as detailed in the Standard Operating Procedures. As part of our ISO 9001 accreditation it is required that relevant department heads undertake quarterly internal audits. After which a Management Review Meeting is held and any non-conformances, are amongst the issues discussed. Follow-up meetings to ensure that corrective and preventative measures have been taken, including training issues, ensure that such non-conformances do not recur.

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Training PTC Systems is totally committed to developing the abilities of staff through internal and external training programmes.Each member of staff have a training matrix that is tailored to the individual and to their job role. These matrixes are regularly reviewed to ensure that all members of staff have the correct training to enable them to undertake their job function, professionally and proficiently. The training programmes are not limited to the skill sets required to undertake their job roles. Everyone who works for PTC Systems has a Health and Safety training matrix, from field engineers through to the Directors of the Company, who recently undertook the IOSH Directing Safely course. All PTC Systems business offerings provided for its customers are comprehensively underpinned by formal training in all the products and services supplied. Where required any manufacturers formal training is undertaken, from cabling solutions through to the Trapeze wireless training and formal certification to sell and install the IBM, Internet Security Solutions. Electrical Training At PTC Systems all the qualified electricians have a minimum of the City and Guilds 2330 part one and part two of electrical installation competence or equivalent. This is a 3 year course completed at college and on site, in an apprenticeship type manner. At present the Company has an apprenticeship scheme running, which helps to train the engineers to the high standards and quality of work that undertaken. All PTC Systems engineers are conversant with BS7671 2004 (16th Edition) and are currently undertaking their BS7671 2008 courses (17th Edition) and have an up to date health and safety training and CSCS and JIB card registration and most engineers are conversant with City and Guilds Testing and Inspection of electrical installation and also Portable Appliance Testing. The Company is always looking to enhance its electrical training programme. Electrical project managers have minimum qualifications to City and Guilds 2330 Part one, Part two, C course, or equivalent and 2391 testing and inspection, and BS7671 2008 ( 17th Edition) BICSI - RCDD PTC Systems has adopted many BICSI standards and has a continuing training program that incorporates the renowned Registered Communications Distribution Designer (RCDD) qualification. BICSI is a comprehensive, not-for-profit trade association whose programs and interests cover the broad telecommunications spectrum of the voice, video and data industries. It was originally founded in 1974 as a professional organisation to serve the telephone companies building industry consultants. The Directors of PTC Systems believe that a firm commitment to the training and enabling of its personnel is one of the key factors in maintaining customer satisfaction and measured growth of the Company. To this end the financial commitment required of the Company, in developing an appropriate and flexible training programme, has been made and will be demonstrated ongoing

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Health & Safety PTC Systems is committed to the Health & Safety of all those persons directly or indirectly affected by the operations of the Company and has a policy in place to ensure that any risk associated with these operations is kept to the absolute minimum. Understanding the nature of infrastructure projects and the potential for Health and Safety issues arising from construction environments, PTC Systems can guarantee certain undertakings are given. PTC Systems will ensure that all staff involved in any project will carry out their respective duties in a safe manner, thus marginalizing the risk of potential accidents to fellow site personnel, visitors or the general public. PTC Systems undertakes ongoing Health and Safety discussions with all employees, thus ensuring that they are well versed with the relevant regulations associated with their respective job functions, e.g. Health and Safety At Work Act 1974. Indeed, attendance at monthly Health and Safety surgeries are mandatory for all Project, Design and Operational personnel. PTC Systems employs The Health & Safety People to act as consultants on all matters concerning Health & Safety and associated legislation. PTC Systems is accredited to Safecontractor and all site personnel and management hold current CSCS Skill Cards. PTC Systems is fully committed to staff development and Health & Safety training is given equal importance with trade and management training. All relevant Directors have undertaken accredited course with the Institution of Occupational Safety and Health (IOSH) and all other members of staff have CITB training appropriate to their position.

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Health and Safety Policy Statement

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Environmental Policy This Company recognises that concern for the environment should be an integral and fundamental part of the business. We are aware of the impact of our day-to-day operations on the environment; our objective is to balance the need to achieve our business aims with an effort towards sustainable environmental improvement, which can be measured and monitored on a regular basis. Company management have specific responsibility for policy development, coordination and evaluation of performance. The environmental policy will be maintained and upheld by the designated managers to meet the commitment. Environmental aspects of our processes and activities will be effectively managed in order to protect the health and safety of employees, customers and the public whilst contributing to the future well being of the environment. We will undertake to provide the necessary training and support to all employees to ensure that they understand and are able to fulfil the relevant aspects of the policy in their day-to-day work. The policy shall be publicly available. We are committed to minimising the impact of our operations on the environment by means of a programme of continuous improvement and in particular will:

• Set clear objectives and targets with the aim of ensuring continual improvement of the company's environmental performance and management system;

• Conduct our operations to ensure compliance with all relevant environmental legislation; • Show a continual commitment to the prevention of pollution through the use of operational

controls, training and risk assessment; • Make efficient use of resources, reuse rather than dispose where possible and promote the use of

recycled materials; • Improve waste management and reduce waste to landfill where possible; • Continually aim to minimise energy consumption through effective energy management; • Reduce wherever practicable the level of uncontrolled atmospheric emissions; • Manage and control effluent discharges arising

from our operations. Appropriate resources will continually be made available to ensure that the environmental policy is implemented in full through managerial vigilance and regular auditing and review. PTC Systems is an approved carrier of controlled waste

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Equal Opportunities Equal Opportunities Policy Statement It is the policy of PTC Systems Ltd to commit to the promotion of equal opportunities in the work place as essential in the creation of a suitable working environment. The aim of the policy is to ensure that no job applicant or employee should receive less than favourable treatment that is contrary to good and productive employment practice. Prospective employees are considered regardless of gender, race, religion, disability, age, or sexual orientation. The Managing Director will be responsible for taking action if there is evidence of victimisation, discrimination and harassment, and will regularly monitor recruitment. Where necessary disciplinary action will be taken, by the undersigned, against any staff member who does not conform with the Company policy on Equal Opportunities.

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Insurance policies Insurance Cover PTC Systems has, as standard, all required insurances thus giving complete confidence to the Customer that when they engage with PTC Systems, there can be no breaches of compliance from an under insurance perspective. PTC Systems has cover to the extent of: £10 million employee’s liability £5 million public and products liability £2 million professional Indemnity and contractors all risks

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Contact Us Senior Management at PTC Systems Peter Cavanagh Mbl: 07766 253101 Head Office Email: pc@ptcsystems.co.uk Address: PTC Systems Ltd 3 Priors, David Cavanagh London Road, Mbl: 07766 253102

Bishop’s Stortford, Email: dc@ptcsystems.co.uk Hertfordshire, CM23 5ED Paul Rogers Office telephone number: 01279 755855 Mbl: 07766 253103 Office fax number: 01279 755923 Email: pr@ptcsystems.co.uk Wakefield Office Ian Jackson Address: PTC Systems Ltd Mbl: 07766 253104 Suite G5, Evans House, Email: ij@ptcsystems.co.uk Monckton Road, Wakefield, Nik Palfreman

WF2 7AS Mbl: 07717 717116 Office telephone number: 01924 888154 Email: np@ptcsystems.co.uk Office fax number: 01924 888101 Mary Cavanagh Bristol Office Tel: 01279 755855 Telephone Number: 07717 717113 Email: mlac@ptcsystems.co.uk Website: www.ptcsystems.co.uk Matt Crouch Email: enquires@ptcsystems.co.uk Tel: 01279 755855 Email: mc@ptcsystems.co.uk Service Delivery Manager TBC

Projects Director

Paul Rogers

Technical Director

Ian Jackson

Sales Director

Nik Palfreman

Managing Director

Peter Cavanagh

Managing Director

Dave Cavanagh

Finance Director

Mary Cavanagh

Purchasing/Admin

ManagerMatt Crouch

BAUService DeliveryManager

TBC