prudential retirement compliance marketing … guide is designed to assist you in creating effective...
TRANSCRIPT
For Internal Use Only 1
Prudential Retirement Compliance
MARKETING REVIEW GUIDE
Advertising Policies, Procedures, and Disclosures
For Internal Use Only 2
OVERVIEW
Purpose of Manual
Welcome to the 2008 edition of the Prudential Retirement Compliance Marketing Review Guide.
This guide is designed to assist you in creating effective marketing sales and advertising material
that complies with the marketing review policies of Prudential Retirement and the requirements
set forth by federal and state industry regulators. We hope that you will find the manual to be a
helpful, easy-to-use reference tool.
Prudential Retirement Compliance policies, procedures, and responsibilities are detailed within.
Both submitters and their Supervisory Principals will find specific information relating to their
responsibilities.
In addition to reading and referencing this guide, we ask that you use the Prudential Retirement
Compliance and PIMS databases as resources. The Marketing Review staff is here to offer any
guidance you may need in creating materials to use in your marketing efforts and to answer your
questions regarding Marketing Review policies and procedures. Please feel free to contact us
with your comments or suggestions so that we may continue to provide you with the information
you need in the most efficient manner possible.
The Manual will be periodically updated as necessary to ensure it is current and responsive to
changing regulations and business conditions. All registered representatives, their Supervisory
Principals and other submitters of marketing sales and advertising materials, should read and
become familiar with the information contained in the Manual that applies to their product-
related activities.
Prudential Retirement—Its Client Market, Products, and Services
Prudential Retirement delivers retirement-plan solutions for public, private, and nonprofit
organizations. The market includes retirement-plan providers and their participants in 401(k),
403(b), 457 plans. Services offered include record-keeping, administrative-support, investment-
management, comprehensive employee investment education and communications, and trustee
services. With over 80 years of retirement experience, Prudential Retirement meets the needs of
over two million defined contribution participants and more than six hundred thousand defined
benefit participants and annuitants.
Products offered in the qualified and nonqualified retirement-plan markets include registered
mutual funds, insurance-wrapped, and stable-value products.
For Internal Use Only 3
Mission—Marketing Review
The Prudential Retirement Compliance Marketing Review Unit’s mission is to review and
approve sales material, advertising, internal training (“Sales Materials”) regarding broker/dealer
and insurance company products and services as required by applicable laws, regulations, and
Company policy.
For Internal Use Only 4
MARKETING REVIEW PROCESS and PROCEDURES
Material That Must Be Submitted for Compliance Marketing Review
Procedures
Responsibilities
Policy/Rule
The Marketing Review Unit is responsible for reviewing and approving marketing sales
material, advertisements, independently prepared reprints, and certain institutional sales
material.
All marketing sales material and advertising intended for distribution to more than one
retirement-plan prospect, client, participant, etc. must be submitted for review and approved by a
Compliance Marketing Review unit Supervisory Principal (the Compliance Analyst).
Material That Must Be Submitted for Compliance Marketing Review
Material Intended for Use with the Public
The majority of Prudential Retirement materials are directed toward plan sponsors and their
participants. Materials include any written or electronic communication, independently prepared
reprint, and institutional sales material that is generally distributed or made generally available to
customers or the public. Examples—circulars, research reports, market letters, performance
reports or summaries, form letters, telemarketing scripts, seminar texts, reprints (that are not
independently prepared reprints) or excerpts of any other advertisement, sales literature or
published articles, and press releases concerning Prudential Retirement’s products or services.
Should you question whether material should be submitted to compliance please contact the
marketing review team.
Institutional Sales Material
Institutional Sales Material consists of any communication that is distributed or made available
only to institutional investors—employee benefit plans that meet the requirements of Section
403(b) or Section 457 of the Internal Revenue Code and have at least 100 participants, but does
not include any participant of such a plan.
If the communication or any excerpt thereof will be seen by any person other than an
institutional investor, the material is no longer considered communication with institutional
For Internal Use Only 5
investors. For Prudential Retirement, generally institutional investors are comprised of existing
and potential retirement-plan providers.
If there is reason to believe that such communication would be forwarded or made available to
plan participants or other beneficiaries of institutional accounts, it will be treated as sales
material. Similarly, an advertisement in a publication designed for broker/dealers or other
institutional investors may not be treated as institutional sales material if there is reason to
believe that the publication will be made available to any person other than an institutional
investor.
Advertisements
Any material, other than an independently prepared reprint and institutional sales material, that is
published or used in any electronic or other public media, including any Web site, newspaper,
magazine or other periodical, radio, television, telephone or tape recording, videotape display,
signs or billboards, motion pictures, or telephone directories (other than routine listings).
Training Material
Product-related material used for training and education (including presentations to be given by
outside speakers) that is designed to be used to induce the public to purchase, increase, modify,
reinstate, borrow on, surrender, replace or retain an insurance product, annuity contract, or
mutual fund.
Electronic Communications
Marketing sales material and advertising transmitted electronically through Company-approved
e-mail and web sites.
Software
Software packages typically contain, but are not limited to, representations and comparisons of
various scenarios, hypothetical projections and information concerning tax and/or legal matters.
As such, Company-approved software and its output are considered sales and marketing material
and are subject to prior review and approval by Marketing Review.
Public Appearances
Participation in a seminar, forum (including an interactive electronic forum), radio or television
interview, or other public appearance or public speaking activity.
Independently Prepared Reprints
Defined as any reprint or excerpt of any article issued by a publisher, provided that:
For Internal Use Only 6
The publisher is not an affiliate of the broker/dealer using the reprint or any underwriter
or issuer of a security mentioned in the reprint or excerpt and that the broker/dealer is
promoting;
Neither the broker/dealer using the reprint or excerpt nor any underwriter or issuer of a
security mentioned in the reprint or excerpt has commissioned the reprinted or excerpted
article; and
The broker/dealer using the reprint or excerpt has not materially altered its contents
except as necessary to make the reprint or excerpt consistent with applicable regulatory
standards or to correct factual errors.
Independently prepared reprints also include any report concerning an investment company
provided:
the report is prepared by an entity that is independent of the investment company, its
affiliates, and the broker/dealer using the report (the "research firm");
the report's contents have not been materially altered except as necessary to make the
report consistent with applicable regulatory standards or to correct factual errors;
the research firm prepares and distributes reports based on similar research with respect
to a substantial number of investment companies;
the research firm updates and distributes reports based on its research of the investment
company with reasonable regularity in the normal course of the research firm's business;
neither the investment company, its affiliates nor the broker/dealer using the research
report has commissioned the research used by the research firm in preparing the report;
if a customized report was prepared at the request of the investment company, its affiliate
or a broker/dealer, then the report includes only information that the research firm has
already compiled and published in another report, and does not omit information in that
report necessary to make the customized report fair and balanced.
Article reprints and research reports that do not meet the definition of "independently prepared
reprint" constitute sales literature.
Procedures
Special Routing Prior to Marketing Review
In certain instances, sales and marketing material must be sent to other departments, (such as
Product, Tax, or Law), before submitting for Marketing Review. For example, tax sign-off is
required on any piece that contains (or should contain) tax information. Materials that introduce
a new product or services, discuss major product enhancements, or provide detailed information
about sophisticated sales or tax concepts and strategies may require sign-off from Product, Tax,
and/or Law prior to submitting to Marketing Review.
Compliance Marketing Review should follow all other required reviews.
For Internal Use Only 7
Submission
Electronically submit Retirement Marketing Sales Materials or Advertising to the Compliance
Marketing Review Unit via the Marketing Materials Mall (MMM) icon. Open the mall, click
“submit,” select “Retirement Services,” which then opens to the Control top sheet. It is important
to accurately and thoroughly complete the top sheet.
Submitter/Creator Responsibility
Upon completion of the top sheet, select the button for Supervisory Principal (SP) review and
approval of the materials.
In the comment section of the top sheet:
Identify information sources.
Identify similar, already-approved materials—INST Control Number and edition.
Indicate any additional approvals given to the material (e.g. Law, Tax, Product, etc.). For
tax-related items, include in the comment section the tax reference number and the name
of the Tax Marketing Reviewer.
Non-electronic (hard copy) Submissions
If an electronic file of the material is not available, submit the material by:
Completing and submitting the top sheet (all fields should be complete except for the
attachment field)
Printing the top sheet, and
Faxing the top sheet and the material to the 800 number on the top sheet. When faxed to
the 800 number, the material is then converted into an electronic file and deposited in the
MMRS inbox queue.
Control Number and Edition Date.
The Marketing Material Review System (MMRS) will assign a “Control Number” to all
materials for tracking purposes. The entire code must appear on all approved pieces. Generally
the full code is placed on the first page, lower-left corner or on the last page or back cover.
Example: INST-20080101-A000000
First part reflects the prefix used by Compliance to identify materials reviewed
Second part reflects the date of approval in year/month/day format
Third part is a unique number assigned to each individual piece
For Internal Use Only 8
Material Return to Submitter and Assigned Status
Marketing Review strives for an average turn-around time of five business days, electronically
returning materials via the MMRS. Please take this into consideration when planning the
distribution of materials. Review status can be found on the return top sheet. Status categories
are:
Approved. The material can be used as is. No changes can be made to the piece without
Marketing Review approval.
Approved With Changes. The material can be used after incorporating all of the
changes indicated by the marketing reviewer. No other changes can be made to the
piece without Marketing Review approval
Revise and Resubmit. The material may not be used until Marketing Review approves it.
All the changes indicated by the marketing reviewer are to be made and the material
resubmitted to Marketing Review for approval.
Material describing investment products and services may require filing with a
regulator such as the FINRA and/or state departments of insurance. The Compliance
Marketing Review unit will determine whether marketing material needs to be filed
with a regulator, and will require that all necessary revisions be made prior to filing and
use.
Not Subject to Marketing Review. Approval from the Marketing Review Unit is not
required prior to use. Example: material that is clerical and administrative in nature.
Rejected. The material MAY NOT be used.
Expiration Policy
Generally, material may be used for a period of 18 months from the date of approval. If the
material is to remain active beyond 18 months, the submitter must initiate an Expiration Review.
Materials discussing performance have a shorter expiration period—generally to quarter end—
unless the material is approved as a template.
Final Copies
Materials assigned the status, “Approved” or “Approved with Changes” must be returned within
30 days to the MMRS database via the Marketing Materials Mall. It is management’s
responsibility to ensure the final copy is submitted by the agreed upon date.
If, by 30 days, the material is still not ready for use, the submitter should give Marketing Review
the anticipated date the final copy will be available.
If the final is not received within a reasonable time after its due date, it may be disapproved. At
that point, subsequent submissions will be directed to the “final-copies violators inbox” thereby
blocking the submitter’s materials from further review. Delinquent submitters may be subject to
disciplinary action, including restrictions on the privilege of submitting material in the future,
probation, or termination.
For Internal Use Only 9
Changes to materials
Generally, changes may not be made to materials once Compliance Marketing Review completes
a review. However, it is relevant to differentiate between nonmaterial, minor changes and
substantive changes.
Management review and discretion regarding all changes is required. Any substantive change
requires Compliance re-review.
"Substantive change" is not defined anywhere in the rules; a precise and exhaustive definition to
cover all possibilities does not exist. Following are examples that could be considered
"substantive" changes.
a change to the audience for the material (e.g., plan sponsors to plan participants)
a change in the method of distribution of the material (e.g., paper to web-based)
addition or deletion of the types of products being described (e.g., adding mutual funds)
significant change to the format of the presentation (e.g., moving page 1 substantive
information to page 2)
addition/deletion of significant information from the material (e.g., removal of fund's
objectives)
addition/deletion of charts, graphs or other visual presentations
addition/deletion or movement of footnoted information or other disclosures
addition or modification to promotional banners, titles, etc. involving Prudential's
products or services
addition, removal or modification of words or phrases used to describe investment
products or services
Non-substantive changes, which do not require Compliance Marketing review, may at times be
made to materials without Compliance Marketing Review. A non-substantive change is outside
the context of product discussion. Keep in mind that there are times when a single word, such as
insertion of the word “not,” may be considered a material change by greatly impacting the
investment product or service.
Examples of changes not requiring resubmission include:
Changing trivial words not related to the product (“However” is changed to “Therefore).
Change in the plan vesting schedule
An update to citations for data, etc.
Materials treated as templates
For Internal Use Only 10
At times it is appropriate to develop a master template having variable fields that can be
populated in brackets. Templates have limited language that changes—the message is the same,
the specifics for each situation are different. Examples of templates include: A presentation to
different clients within the same 403(b) market, form letters, performance updates, fund-mapping
letters. Changes in brackets might be client name, date, specific performance data, or specific
client or participant information.
When developing templates, keep the following in mind:
Use brackets to designate those areas containing variable language.
Only bracketed areas may change; all other verbiage must remain as originally approved.
When completing the submission top sheet for a template, insert the word “Template” in
the “Comment” section.
A Supervisory Principal may need sign off on each subsequent iteration of template
material. If just a client name and/or date changes, SP sign off is not needed. However,
if new investment options populate the fields, the Supervisory Principal will need to sign
off to ensure that proper disclosure complies with changes.
SP-approved variations of the template do not need Compliance Marketing Review.
Code each variation of a template so that it may be clearly differentiated and controlled.
Maintain all variations of templates in a file.
Materials that do not constitute templates
While materials often serve as a foundation for the development of other materials, unless the
original is officially a template (with only bracketed areas changed), the subsequent material
must also receive Compliance Marketing Review.
It is not appropriate to create one massive, catch-all template. Littering material with
myriad, bracketed, what-if statements is not acceptable. It may instead be necessary to
develop several templates to cover all bases.
There is no such thing as “approved” verbiage (or canned language)—and corresponding
disclosure—that can be joined together to create marketing material without requiring
Compliance Marketing Review. Even though the marketing material may be comprised
of several different formerly approved paragraphs, etc. it becomes a wholly new piece
that requires Marketing Review in the new context.
For Internal Use Only 11
Responsibilities
Supervising Principals
SP sign-off evidences that the material is suitable for the targeted audience, has been reviewed
by all other areas (legal, tax, etc.) as appropriate, and is compliant with securities and/or
insurance regulations.
Ensure the quality and accuracy of sales and marketing materials distributed from your
department
Understand and comply with the policies and procedures discussed in this guide
Communicate these policies and procedures to registered representatives and associates
Review materials against these policies and procedures prior to submission for
Compliance Marketing Review
Verify that all required changes, and no others, are made
Ensure that the INST code and edition date are on material
Ensure the return of final copies of approved marketing material within the appropriate
timeframe
Prior to expiration, approve resubmitted materials for Marketing Review, as appropriate
Ensure that pieces are used in an appropriate manner and are not misleading or confusing
to the audience
Ensure final copy sent to Marketing Review is the same as the actual copy used
Maintain proper files
Ensure the re-review of materials receiving substantive change (defined above).
Submitters
Review, understand, and comply with the policies and procedures discussed in this guide
prior to submitting for Compliance Marketing Review
Use material that is suitable for the intended audience—is not misleading or confusing
Assume responsibility for the quality and accuracy of materials you submit
Secure needed supplemental reviews prior submitting for Compliance Marketing Review
(legal, tax, client etc.)
Prepare the Control Top Sheet correctly, indicating manager approval required
Resubmit approved materials to your principal and Marketing Review prior to expiration
Incorporate Compliance Marketing Review’s required revisions
Include the full INST code on all material
For Internal Use Only 12
Incorporate all Compliance Review comments on materials; make no other changes to
material
Forward final copies to Marketing Review within 30 days of review
Maintain proper files, and
Only distribute approved material.
Compliance Marketing Review
Ensure the material complies with the content standards listed in the Marketing Review
Guide.
Approve Marketing Sales Material and Advertising
Ensure timely filing of sales material with regulatory authorities
For Internal Use Only 13
COMMON REQUIREMENTS for MARKETING SALES and
ADVERTISING MATERIALS
Standards Applicable to All Communications with the Public
Standards Applicable to All Communications with the Public
Content Standards
Legal, Tax, Accounting Information and Disclosure
Broker/Dealers, Non-Broker Dealers and Individuals
Record Retention
Limitations on Use of FINRA Name
Internal Use Only, Plan Sponsor Use Only, & Financial Professional Use Only
Special Situations
Policy
Materials relating to registered products are reviewed in light of FINRA and SEC
regulations. Likewise nonregistered products (separate accounts, etc.) are also reviewed
following the spirit of the standards for regulated products.
Standards Applicable to All Communications with the Public
Misleading Material
All communications with the public shall be based on principles of fair dealing and good
faith, must be fair and balanced, and must provide a sound basis for evaluating the facts
in regard to any particular security or type of security, industry, or service. Materials may
not omit material fact or qualification if the omission, in the light of the context of the
material presented, would cause the communications to be misleading
Marketing sales material and advertising may not make any false, exaggerated,
unwarranted or misleading statement or claim. No member may publish, circulate or
distribute any public communication that the member knows or has reason to know
contains any untrue statement of a material fact or is otherwise false or misleading.
Context and Audience
The audience must be considered when creating marketing material. Different levels of
explanation or detail may be necessary depending on the audience. Prudential
Retirement targeted audiences run the gamut from plan sponsor to participant, financial
professional to internal use only.
Writers must remember that it is not always possible to restrict the audience when
creating marketing material. Additional information or an entirely different presentation
may be required depending upon the medium used for a particular communication and
For Internal Use Only 14
the possibility that the communication will reach a larger or different audience than the
one initially targeted.
Footnotes
Including information in a footnote is not a substitute for well-crafted, informative and
accurate marketing material. Information relevant to understanding the subject may not
be buried in footnotes. Information may be placed in a legend or footnote only in the
event that such placement would not inhibit an investor's understanding of the
communication.
Footnotes should appear in close proximity to the language clarified and should always
appear on the same page as the text referenced. In situations where footnotes are
appropriate, they must be printed in at least 8-point type.
For example, footnotes in especially small type in an advertisement might be deemed to
inhibit an investor's understanding of the advertisement. Similarly, an advertisement that
presents bold claims that are supposedly "balanced" only with footnote disclosure would
not comply with this content standard
Footnotes included in material distributed in Florida and Utah must be the same size as
the body of the advertisement.
Predictions or projections
Communications with the public may not predict or project performance, imply that past
performance will recur or make any exaggerated or unwarranted claim, opinion or
forecast. A hypothetical illustration of mathematical principles of how money might grow
is permitted, provided that it does not predict or project the performance of an investment
or investment strategy. In that instance, the compounding disclosure may be needed.
The compounding concept is hypothetical and for illustrative purposes only and is not
intended to represent performance of any specific investment, which may fluctuate. No
taxes are considered in the calculations; generally withdrawals are taxable at ordinary rates. It is possible to lose money by investing in securities.
If any testimonial in a communication with the public concerns a technical aspect of
investing, the person making the testimonial must have the knowledge and experience to
form a valid opinion. The following disclosure may be needed for testimonials.
This testimonial may not be representative of the experience of other participants and is
not indicative of future performance or success.
Content Standards
Comparisons
Material must not deceive or mislead the public. Any comparison in advertisements or
sales literature between investments or services must disclose all material differences,
For Internal Use Only 15
including (as applicable) investment objectives, costs and expenses, liquidity, safety,
guarantees or insurance, fluctuation of principal or return, and tax features. Claims and
statements must have a factual basis.
The purpose of product comparisons must be clear, fair and balanced. Some examples
include investment objectives, sales and management fees, liquidity, safety, guarantees or
insurance, fluctuation of principal and/or return, tax features.
Comparisons must not attempt to be forward looking.
It is inappropriate to compare the rates of return of dissimilar products—comparisons
should be in terms of apples to apples; not apples to oranges. (Examples: stable value
should not be compared with money market, etc.; a nine-month historical rate may not be
compared to a crediting rate.) If the client requests an unusual comparison, do not
promise the comparison, but rather state that we would like to go back to the product
person to explore further.
Disparaging Remarks
An advertisement shall not disparage other retirement-plan providers, competitors’ products,
insurance producers, services or methods of marketing.
Print Advertisements
Proximity requirements are intended to help investors more readily find information
necessary to understand and evaluate the performance data shown, and to remind investors of
the limitations of performance data.
Performance disclosures must be in close proximity to the performance data and is
required to appear in the body of the advertisement and not in a footnote.
The required prospectus (for registered securities products) and performance disclosures
in a type size at least as large as and of a style different from, but at least as prominent as,
that used in the major portion of the advertisement.
Exception: When performance data is presented in a type size smaller than that of the
major portion of the advertisement, the performance disclosure may appear in a type size
no smaller than that of the performance data.
Electronic Medium
If an advertisement is delivered through an electronic medium, the type size and style
requirements may be satisfied by presenting the required performance and prospectus
disclosures in any manner reasonably calculated to draw investor attention to them.
Radio and Television
Must give the required narrative disclosures emphasis equal to that used in the major
portion of the advertisement.
For Internal Use Only 16
The required performance and prospectus disclosures are not considered to be of equal
emphasis if they are in written form while the major portion of the advertisement is
spoken. If the required disclosures appear in writing on a television screen during a
spoken advertisement, they are more likely to be overlooked, and not seen as a significant
part of the advertisement, than if they are included in the spoken presentation of the
advertisement.
The performance disclosures should appear immediately before, immediately after, or
briefly separated from the performance information.
Legal, Tax, Accounting Information and Disclosure
Marketing material can provide general information about the impact of taxes on various
retirement scenarios or advanced planning concepts, but neither Prudential Retirement nor its
representatives render tax or legal advice.
Prudential Retirement does not offer financial planning or financial-planning advice.
Materials that might allude to such should clearly disclose that the person representing the
material is not a financial planner (if their name is part of the presentation) and does not offer
financial planning advice. Example:
[First name, last name] is not a financial planner and does not offer financial planning advice.
The appropriate legal or Tax Marketing reviewer must first review communications that deal
with tax or legal matters. After legal or tax-marketing review comments are incorporated,
material may then be submitted for Compliance Marketing Review. The following, or a
substantially similar, disclosure may be relevant:
Neither Prudential nor any of its representatives are tax or legal advisors and encourage you to consult your individual legal or tax advisor with any specific questions.
This disclosure alone may not be appropriate for all marketing material. Additional
disclosure may be needed depending on the complexity of your material.
Broker/Dealers, Non-Broker Dealers and Individuals
All advertisements and sales literature must:
Prominently disclose the name of the broker/dealer and may also include a fictional name
by which the member is commonly recognized or which is required by any state or
jurisdiction;
Reflect any relationship between the broker/dealer and any non-broker/dealer or
individual who is also named; and
For Internal Use Only 17
If it includes other names, reflect which products or services are being offered by the
broker/dealer.
Record Retention
All advertisements, sales literature, and independently prepared reprints must be
maintained in a separate file for a period of three years from the date of last use.
The file must include the name of the registered principal who approved each
advertisement, item of sales literature and the date that approval was given.
Submitters must maintain information concerning the source of any statistical table chart,
graph or other illustration used by the member in communications with the public.
Limitations on Use of FINRA Name
Members may indicate FINRA membership in any communication with the public, provided
that the communication neither states nor implies that FINRA or any other regulatory
organization endorses, indemnifies, or guarantees the member's business practices, selling
methods, the class or type of securities offered, or any specific security.
“Internal Use Only” “Plan Sponsor Use Only” and “Financial Professional Only
Use” Material
The way material is presented to sales professionals and plan sponsors will determine how it
is subsequently presented to the public. Therefore internal-use materials that present product
benefits should:
Discuss risks and, whenever possible, indicate where more complete information may be
obtained (prospectus or enrolment kits, etc.).
Internal materials that can be reasonably expected to communicate to prospective
investors or are designed to be employed either in writing or orally in the sales process
require similar legal disclosures as those required for use with the public
Restricted materials should be clearly and prominently labeled as "Internal Use Only”,
“For Financial Professional Use Only.” or “Plan Sponsor Use Only.” Restricted
materials may not be used with the public. Failure to comply can result in disciplinary
action or termination. (Remember that “Plan Sponsor Use Only” material does not
include plan sponsors of plans with fewer than 100 participants. Plan sponsors having
fewer than 100 participants are treated the same as participants.)
Special Situations
You are strongly encouraged to submit materials before use. However, circumstances will
arise occasionally when it is impossible to have certain “Internal Use Only” material
approved prior to use because it is so time sensitive. In these situations, you must obtain the
approval from your Supervisory Principle prior to use. Keep in mind that this process should
be used on a very limited basis.
For Internal Use Only 18
Please contact Marketing Review to determine if your situation can qualify for this type of
process handling. Please make sure such materials are clearly labeled "Internal Use Only”
and deliver these materials to Marketing Review as soon as possible after use. After
reviewing such “Internal Use Only” material on a post-facto basis, Marketing Review will
proceed in one of the following ways:
Approve the material as is
Approve the material, provided noted revisions are incorporated prior to the next use or
Require the material be revised and redistributed
For Internal Use Only 19
REGULATORY FILING REQUIREMENTS
of ADVERTISING and SALES MATERIAL
Scope
Procedures
o Material requiring regulatory filing
o FINRA filing procedures
o Supervisory Procedures
Exhibit A FINRA Filing Requirements for Various Materials
Policy/Rule
File all advertising and sales literature involving investment and insurance products (“Sales
Material”) meeting the requirements of FINRA Conduct Rule 2210 and/or any applicable
state insurance regulations within the timeliness requirements of each regulator.
Currently, FINRA Conduct Rule 2210 requires submission to the FINRA Advertising
Department within ten (10) calendar days of first use. There are no similar filing timeliness
standards imposed by the two state insurance departments which require that group annuity Sales
Materials be filed (i.e., Oklahoma and Mississippi).
Failure to obtain Marketing Review approval of sales material prior to its use or
distribution will be addressed under the Company’s Discipline & Sanctions Policy.
In addition to the timeliness of filing, Prudential Retirement’s Policy has the following
requirements:
All Sales Materials must be approved, in writing, by a designated Registered Principal
prior to use and prior to filing with a regulator. For purposes of such approval,
Registered Principals on the Prudential Retirement Compliance Marketing Review Staff
are responsible for review and approval of Sales Materials.
All records related to the review and approval of Sales Material are required to be
retained as required by the FINRA; namely, they must be maintained in a separate file for
a period of three years from the date of last use. The file must include the name of the
registered principal who approved each advertisement, item of sales literature, and
independently prepared reprint and the date that approval was given.
Final copies of all materials are required to be submitted and retained prior to any
approval (and subsequent submission to a regulator).
For Internal Use Only 20
Scope
This Policy applies to all Sales Material developed for use by any of Prudential Retirement’s
sub-business units, including:
Sales Materials developed at the request of clients, but used under a client’s name
Any Sales Material that is substantially developed and/or used by Prudential Retirement
associates, regardless of the source of its authorship.
Procedures
Upon submission of Sales Material to Compliance through the Marketing Material Review
System (MMRS), the Compliance Marketing Review Analyst will review the material. Among
the information supplied by the Submitter is the intended Date of First Use. The Date of First
Use is defined as the date that the material is approved for use. The Marketing Review Unit’s
Approval Date is defined as the date that the Marketing Reviewer determines that the material is
in good order and is in the final format for distribution, printing, etc.
While reviewing the material, the Marketing Review Analyst also makes a determination
regarding the need to file the Sales Material with a regulator. The Marketing Reviewer will
place a notification on the sales material that indicates that FINRA filing is required.
After reviewing the Sales Material, the Marketing Review Analyst requests any necessary
changes and/or information, and communicates this information to the Submitter via the status,
“Revise & Resubmit.” The Submitter is then required to make the requested changes and/or
provide the requested information prior to the material’s approval for use. The Submitter’s
Supervisory Principal will be required to review the changes requested and to verify that the
changes were made properly. When resubmitting incorporated changes to Marketing Review,
SP review and approval is once again required.
If a Final copy is not received within 30 days of the approval date, the Submitter will be blocked
from further review — not be allowed to submit additional materials for review. The Marketing
Review Analyst will change the status of the sales material to “Disapproved” and will follow up
with the Submitter and the applicable Supervisory Principal to obtain the Final copy.
On a monthly basis, the Marketing Review Analysts will follow up with the Submitters’
Supervisory Principals to obtain the outstanding Final copies, and to validate that use of
Disapproved materials has been discontinued. The results of these follow up procedures
will be documented in MMRS and any infractions will be brought to the attention of the
marketing review manager who will perform appropriate follow up with senior
management as deemed necessary. Failure to comply with the Final-copy requirements for
sales material is subject to the Company’s Discipline & Sanction Policy.
For Internal Use Only 21
Material requiring regulatory filing has any of the following characteristics:
Discusses registered securities products or registered insurance products, has never been
filed previously, and is intended for use with non-ERISA 403(b) plan sponsors or their
participants; and any retirement plan (i.e., IRC 401(k), 457, etc.) with less than 100
participants.
Discusses registered securities products or registered insurance products, has never been
filed previously, and is intended for mass media usage; that is, an uncontrolled audience
such as television, radio, print media, publicly accessible websites, etc.
For any materials filed with a regulator, the Submitter must also validate the Date of First Use
when supplying the Final version of the document. The Marketing Review Analyst will send an
e-mail to the Submitter’s Supervisory Principal notifying them of the decision to file.
Supervisory management is responsible for monitoring compliance with the affected Policy
requirements.
If regulatory filing is required, the Compliance Marketing Review Analyst will determine from
the MMRS top sheet the intended date of first use and confirm that date with the Submitter. The
Analyst will then initiate FINRA and/or state insurance filing procedures:
For FINRA filing purposes, Sales Material meeting the above requirements will be
immediately filed (on same date as Approved status is assigned) with the FINRA as
required under FINRA Conduct Rule 2210 [See Exhibit A as a reference for Sales
Materials and their requirement to file.].
For state Department of Insurance filings, the material will be forwarded to the Contracts
area for filing. The Analyst will follow up with the Contracts area to 1) confirm that the
filing was submitted, and 2) whether any comments have been received from the
regulator.
FINRA filing procedures:
The Compliance Marketing Review Analyst will electronically file materials with the
FINRA by using the FINRA Advertising Regulation Electronic Filing System (a web-
based system).
The Marketing Analyst completes the FINRA’s electronic “New Communication” top
sheet with the required information (e.g., name of material, date of first use, etc.).
Once submitted, the FINRA’s Advertising Department conducts its review and issues to
the Marketing Review Analyst both an email notification and hard-copy letter of the
FINRA Analyst’s review comments.
The Marketing Review Analyst reviews the FINRA’s comments and records receipt of
the review in MMRS.
o If “Revisions are Necessary,” the Marketing Review Analyst forwards the FINRA
letter to the submitter. Upon subsequent printing, revisions must be incorporated.
o If comments are broad in scope, staff meetings and/or broad-based communications
are initiated since there may be impact to on-the-shelf, or future, Sales Material.
For Internal Use Only 22
o If the FINRA Comment Letter requires that material be reprinted or substantially
corrected, the Marketing Review Analyst will follow-up with the Submitter to
initiate appropriate follow-up action, and will obtain written confirmation from the
Submitter’s Supervisory Principal that the sales material has been revised, the date
on which it was revised, and that the previous approved version of the sales material
has been discontinued from use.
o The Manager of the Marketing Review function will review all FINRA comment
letters and ensure that all changes are communicated to Submitters and are
incorporated into approved materials as required.
The MMRS Top sheet is completed with the FINRA information (date of review,
comments, etc.) and the FINRA Comment Letter is attached to the AMRP Binder for
record retention purposes.
All sales material, regardless of regulatory filing decision, is subject to the Company’s
eighteen (18) month expiration policy. Submitters and their Supervisory Principal’s (or
their delegates) are required to ensure compliance with this requirement.
Supervisory Procedures
Describes the process by which the Compliance Supervisor determines and documents that the
procedures described in the SOP have been followed. Also describes the steps to be taken when
the procedures have not been adequately followed or did not detect/prevent a prohibited practice
or policy violation. The following is required:
Ensuring that all Sales Material for Registered Investment Company products is approved
by a Designated Principal prior to use:
o Supervisory management is responsible for monitoring compliance with this
requirement.
o This requirement will be reviewed as part of the Marketing Review Examination
Protocol.
Ensuring that Sales Material requiring regulatory filing are filed timely:
o Marketing Review supervisory management is responsible for monitoring
compliance with this requirement. As regulatory filing determination is made, the
material’s reference number, approval date and filing date will be added to a
Regulatory Filing Spreadsheet, which is maintained on a shared drive.
o The MR Manager will review the Regulatory Filing Spreadsheet to verify that such
filings are made timely. Follow up with the Analyst will be performed for any
filing item aged to five (5) days or over.
o The MR Manager will also review a weekly FINRA Filing Report from the AMRP
system that identifies the material requiring filing, their approval and filing dates.
The manager will review regulatory filings at or over 10 days and perform
appropriate follow up.
For Internal Use Only 23
o The MR Manager will also review a sample of the sales materials listed on the
“Securities Materials Not Filed Report” to verify that appropriate FINRA or state
filing decisions were made by the MR Analysts. Any materials requiring filing will
be promptly filed and brought to the attention of the applicable Analyst.
o The Manager of the Marketing Review function will conduct periodic validations of
the information in this report in conjunction with the Marketing Review
Examination Protocol.
Ensuring that required changes to Sales Material are made prior to use:
o Need affirmation of date of first use and prior receipt/review of Final copy
Ensuring that all Regulator’s comments are incorporated into Sales Material approved for
use:
o Review of FINRA Comment letters and MR verification that changes is made.
o Confirmation from Submitter and Principal that changes were incorporated prior to
use.
o The Marketing Review manager’s analysis and review of FINRA and/or state
insurance department comment letters.
o This requirement will be reviewed as part of the Marketing Review Examination
Protocol.
Ensuring that final copies of Sales Material and all relevant supporting documentation are
received and retained as required:
o The Final Copy process utilized requires that all Final copies be received within 30
days of approval; else the material is discontinued.
o MR management review of Finals reports.
o Notification to Submitters’ Principals of outstanding Final copies.
Ensuring that all inactive Sales Material is reflected as such in the MMRS system:
o This requirement will be reviewed as part of the Marketing Review Examination
Protocol.
Ensuring that all expired (i.e., >18 months after approval) and all stale-dated Sales
Material is no longer used:
o This requirement will be reviewed as part of the Marketing Review Examination
Protocol.
o This requirement will be reviewed also as part of the OSJ Examination Process.
For Internal Use Only 24
Exhibit A — FINRA Filing Requirements for Various Materials
Tax Market Audience for Material FINRA Filing
treatment
Reasoning
1. 401(k)/457/ERISA
403(b) plans with more
than 100 participants
Plan Sponsor/Employer Filing not
required
Rule 2211
requirements apply
(meets definition of
Institutional Investor)
2. 401(k)/457/ERISA
403(b) plans with more
than 100 participants
Participant Filing not
required
Material reflects
investment in a
Retirement Plan Trust
3. 401(k)/457/ERISA
403(b) plans with less
than 100 participants
Plan Sponsor/Employer Filing required Rule 2210
requirements apply
4. 401(k)/457/ERISA
403b plans with less
than 100 participants
Participant Filing not
required
Material reflects
investment in a
Retirement Plan Trust
5. Non-ERISA 403(b)
Programs
Plan Sponsor and/or
Participants
Filing required Rule 2210
requirements apply (no
related performance
may be used)
6. Retail clients (i.e.,
Personal Retirement
Services)
Retail customers Filing required Rule 2210
requirements apply (no
related performance
may be used)
7. Broad
communication about
registered securities
products (e.g.,
commercial media).
All audiences Filing required Rule 2210
requirements apply
since the audience is
not controlled.
For Internal Use Only 25
REGISTERED-PRODUCTS—RULES AND REGULATIONS
FINRA & SEC Advertising Rules For Registered Investment
Companies
Omitting Prospectus Rule—SEC Rule 482
Supplemental Sales Literature—SEC Rule 34b-1
Generic Communications—SEC Rule 135a
Communications with the Public—
FINRA Conduct Rules 2210 & 2211
Introduction
Prudential Retirement plans fall under two broad categories. 1) Participants of 403(b) and
nongovernmental 457 plans are offered mutual funds or other registered products, 2) The 401(k),
401(a), governmental 457 plans, and Taft-Hartley market may be offered either mutual funds or
unregistered separate accounts.
Guidelines
In general, FINRA member communications with the public must comply with FINRA Conduct
Rule 2210 and Interpretive Materials under 2210. Mutual fund and variable contract advertising
and sales literature are also subject to specific SEC rules as detailed below.
FINRA member communications distributed to institutional customers and all correspondence
must comply with Rule 2211, the content standards of Rule 2210(d) (1) and the applicable
interpretive materials under 2210.
In addition to Rules 2210, 2211, and Interpretive Materials, mutual-fund and variable-contract
materials must comply with the following SEC rules as applicable:
SEC 482 (“Omitting Prospectus Rule”)
SEC Rule 34b-1 (Supplemental Sales Literature)
SEC 135a (Generic Communication)
SEC Rule 482—Omitting Prospectus Rule
For Internal Use Only 26
Rule 482 permits material used prior to prospectus delivery. The communication must offer the
full prospectus. Rule 482 communications carry prospectus liability. In addition, Rule 482
contains: specific standards for the presentation of mutual fund and variable annuity
performance data; required disclosures; as well as prominence, proximity, type size and style
requirements for certain information.
Rule 482 permits investment companies to include up-to-date information, such as current
economic conditions, that normally would not be included in a fund's prospectus. As a result,
investors should receive better, more understandable, and more timely information in fund
advertisements.
Not a Safe Harbor: Compliance with Rule 482 does not alter the fact that advertisements must
still comply with the antifraud provisions of the federal securities laws.
Advertisement of past performance without an adequate explanation of other facts may create
unrealistic investor expectations or even mislead potential investors. The portrayals of past
income, gain, or growth of assets may be misleading where the portrayals omit explanations,
qualifications, limitations, or other statements necessary or appropriate to make these portrayals
of past performance not misleading.
An advertisement that complies with Rule 482 may nonetheless confuse, or even mislead,
investors regarding the fund's current performance, particularly when the fund's performance has
declined significantly after the period reflected in an advertisement.
Additionally, a mutual fund advertisement may be materially misleading when it showcases a
fund's performance for a certain time period without providing sufficient information to permit
an investor to evaluate the significance of the performance data. For example, if a fund
selectively advertises performance that is unusually high and not representative of the fund's
historical performance, investors may be misled.
Selectively advertising performance as of a particular date may be problematic where
performance has declined after the chosen date, but before the advertisement is submitted for
publication.
An advertisement that hypes extraordinary performance, but contains only footnote disclosure of
unusual circumstances that have contributed to fund performance may not result in a fair and
balanced presentation.
Rule 482 requires advertisements to include a statement that advises an investor to consider the
fund's investment objectives, risks, charges, and expenses carefully before investing; explains
that the prospectus contains this and other information about the investment company; identifies
a source from which an investor may obtain a prospectus; and states that the prospectus should
be read carefully before investing.
Example of the prospectus language for a mutual fund:
For Internal Use Only 27
Investors should carefully consider a fund’s investment objectives, risks, charges and expenses before investing. For more complete information about the investment options available through your plan, please call 1-800-XXX-XXXX for a free prospectus that contains this and other information about our funds. Read the prospectus carefully before investing.
A variable insurance product advertisement should direct investors to both the contract
prospectus and the underlying fund prospectuses.
Example of the prospectus language for a variable product:
Investors should carefully consider a fund’s investment objectives, risks, charges and expenses before investing. For more complete information about the investment options available through your plan, please call 1-800-XXX-XXXX for a free prospectus that contains this and other information about our funds. For variable insurance products, please consider carefully both the contract prospectus and underlying-fund prospectus before investing.
Advertisements Including Performance Data
Advertising and sales material may contain either:
Actual performance returns, or
A narrative description of a fund’s record (e.g. communication that discusses a fund’s
track record without citing returns or mutual fund rankings).
Rule 482 requires the following information in a performance advertisement:
(i) A statement that past performance does not guarantee future results;
(ii) The investment return and principal value of an investment will fluctuate so that an
investor's shares, when redeemed, may be worth more or less than their original cost;
(iii) A statement that current performance may be lower or higher than the performance data
quoted; and
(iv) A toll-free or collect telephone number or a website where an investor may obtain
performance data current to the most recent month-end, unless the advertisement includes
total return quotations current to the most recent month ended seven business days prior
to the date of use.
An advertisement for a money market fund may omit the disclosure about principal value
fluctuation.
Example of the performance disclosure for monthly performance:
The performance quoted represents past performance. The investment return and principal value will fluctuate so that an investor’s shares, when redeemed, may be worth more or less than original cost. Past
For Internal Use Only 28
performance does not guarantee future results. Current performance may be lower or higher than the performance data quoted. For performance information current to the most recent month end, please call 1-800-xxx-xxxx or visit our website at www.pruxxx xxx.
If a sales load or any other nonrecurring fee is charged, the maximum amount of the load or fee
must be disclosed. If the sales load or fee is not reflected in non-standardized performance, a
statement that the performance data does not reflect the deduction of the sales load or fee, and
that, if reflected, the load or fee would reduce the performance quoted is required to be disclosed.
SEC Rule 482 Checklist
The below section will help you develop or evaluate materials containing performance
information. Compliance with SEC Rule 482. Ensure that the performance information
conforms to the following:
___As-of date—data must be as of the most-recent quarter end.
___Data should be calculated in terms of Average Annual Total Return (heading over
data).
___1—5—10 years/since inception
___All figures equally prominent
___Money Market? Disclosure and 7-day current yield (adjacent to total return & same
size font). Disclose the yield quotation more closely reflects the current
earnings of the Fund than does the total return quotation.
___Government Bond fund? = disclosure = Shares of this fund are not issued or
guaranteed by the U.S. Government.
___Small cap, International, Sector, or Emerging Market funds, high-yield (junk)? =
disclosure
___Prospectus offering legend
___Performance represents past performance…; investment return and principal
fluctuates…; past performance is not guaranteed…(“The performance results do not
reflect…” should be in bold.)—disclosure must be up front [before] performance.
Font size equal to font size of main part of material; font style distinctly different to
readily stand out.
___Expenses/fees subsidized waived? (No-action letter wording; class A, Z,…) — (…if
bought outside plan, returns might be lower…) Sales load? Maximum must be
disclosed. If not reflected in performance, must disclose that… (normally our funds
do not have load charges)
___Comparative indices? Define index on same page as index performance data is
shown. Also disclose… 1) index is unmanaged, and 2) an investment cannot be made
directly in an index
For Internal Use Only 29
___Extraordinary performance (pushing 50%) disclosure? Or year-to-date performance
if substantially lower than one year ago.
___Adhere to rule 2210
___Broker-dealer disclosure
SEC Rule 135a—Generic Communications
A generic communication educates the investor about investment companies, their services or
other non-securities products (such as retirement plans). The rule permits a general discussion
of product attributes as long as presentation does NOT promote specific investment company
products or the investment company itself.
Guidelines
An advertisement that does not specifically refer by name to the securities of a particular
investment company, to the investment company itself, or to any other registered securities, will
be considered a generic advertisement provided such communication is limited to any one or
more of the following:
Explanatory information relating to securities of investment companies generally or
to the nature of investment companies, or to services offered in connection with the
ownership of such securities,
The mention or explanation of investment companies of different generic types or
having various investment objectives, such as “balanced funds,” “growth funds,”
“income funds,” “specialty funds,” “variable annuities,” “bond funds,” and “no-load
funds.”
Offers, descriptions and explanation of various products and services not constituting
a registered security provided that such offers, descriptions and explanations do not
relate directly to the desirability of owning or purchasing a security issued by a
registered investment company, and
Invitation to inquire for further information.
Generic communications must contain the name and address of a registered broker or dealer or
other person sponsoring the communication.
SEC Rule 135a contemplates three situations:
1. Where the sponsor of a generic ad does not solicit inquiries, no disclosure is necessary
as to any particular investment company or the sponsor's relationship as principal
underwriter or investment adviser,
2. Where inquiries are solicited but prospectuses are not sent or delivered in response to
inquiries, such disclosure of the sponsor’s relationship as principal underwriter or
investment adviser would also not be required. This situation could arise, for example, if
For Internal Use Only 30
an application form is to be sent in response to any inquiry and a suitability determination
is to be made on the basis of the completed application before any prospectuses are to be
sent, and
3. Where a generic ad solicits inquiries and prospectuses are to be sent or delivered in
response to inquiries, the number and not the names of registered investment companies
for which prospectuses are to be sent, and, if applicable, the fact that the sponsor is the
underwriter or investment adviser of such investment company or companies must be
stated. An acceptable type of statement would be, for example: “If you would like to
know more about three mutual funds advised and distributed by X & Co., write to
___________:”
If the advertisement does no more than identify the security and states the name of the
broker/dealer who will execute the orders, the appropriate disclosure is:
For more information contact your financial professional.
Must Offer the Security, Service or Product Advertised
With respect to any communication describing any type of security, service or product, the
person sponsoring the communication must offer the security, service or product described in the
communication.
FINRA Conduct Rule 2210—Communications with the Public
Guidelines
Sales literature is materially misleading if it:
Contains an untrue statement of a material fact, or
Omits to state a material fact necessary in order to make a statement, in the light of
the circumstances of its use, not misleading.
When is a Statement Misleading
Whether sales material is misleading depends on evaluation of the context in which it is made. In
considering whether a particular statement involving a material fact is—or might be—
misleading, weight should be given to all pertinent factors, including:
Other statements being made in the material,
The absence of explanations, qualifications, limitations or other statements necessary
or appropriate to make such statement not misleading, and
General economic or financial conditions or circumstances.
For Internal Use Only 31
Representations about past or future investment performance could be misleading because of
statements or omissions made involving a material fact, including situations where:
Portrayals of past income, gain, or growth of assets convey an impression of the net
investment results achieved by an actual or hypothetical investment which would not
be justified under the circumstances, including portrayals that omit explanations,
qualifications, limitations, or other statements necessary or appropriate to make the
portrayals not misleading,
Representations about future investment performance, including representations, as to
security of capital, possible future gains or income, or expenses associated with an
investment,
Implying that future gain or income may be inferred from or predicted based on past
investment performance, and
Implying that gains or income realized in the past would be repeated in the future.
A statement involving a material fact about the characteristics or attributes of an investment
company could be misleading because of:
Statements about possible benefits do not give equal prominence to discussion of any
risks or limitations,
Exaggerated or unsubstantiated claims about management skill or techniques,
characteristics of the investment company, or an investment in securities issued by
such company, services, security of investment or funds, effects of government
supervision, or other attributes, and
Unwarranted or incompletely comparisons to other investment vehicles or to indexes.
Sales Literature Defined
Sales literature includes any communication (whether in writing, by radio, by television or any
other medium) used by any person to offer, sell or induce the sale of securities of any investment
company.
Communications between issuers, underwriters and dealers are included in this definition of
sales literature if such communications, or the information contained therein, can be reasonably
expected to be communicated to prospective investors in the offer or sale of securities or are
designed to be employed in either written or oral form in the sale of securities.
For Internal Use Only 32
Money Market Funds
An advertisement for an investment company that holds itself out to be a money market fund
must include the following statement:
An investment in the fund is not insured or guaranteed by the Federal Deposit Insurance Corporation or any other government agency. Although the Fund seeks to preserve the value of your investment at $1.00 per share, it is possible to lose money by investing in the fund.
A money market fund that does not hold itself out as maintaining a stable net asset value may
omit the second sentence of this statement.
Presentation of Explanatory Information
Print Advertisements
The rule requires print advertisements to present the required prospectus and performance
disclosures in a type size at least as large as and of a style different from, but at least as
prominent as, that used in the major portion of the advertisement. The performance disclosures
must be in close proximity to the performance data and is required to appear in the body of the
advertisement and not in a footnote.
These proximity requirements are intended to help investors more readily find information
necessary to understand and evaluate the performance data shown, and to remind investors of the
limitations of performance data.
An exception is provided when performance data is presented in a type size smaller than that of
the major portion of the advertisement. In this case the performance disclosure may appear in a
type size no smaller than that of the performance data.
Electronic Medium.
If an advertisement is delivered through an electronic medium, the type size and style
requirements may be satisfied by presenting the required performance and prospectus disclosures
in any manner reasonably calculated to draw investor attention to them.
Radio and Television
The rule requires that radio and television advertisements give the required narrative disclosures
emphasis equal to that used in the major portion of the advertisement. The required performance
and prospectus disclosures are not considered to be of equal emphasis if they are in written form
while the major portion of the advertisement is spoken.
If the required disclosures appear in writing on a television screen during a spoken
advertisement, they are more likely to be overlooked, and not seen as a significant part of the
For Internal Use Only 33
advertisement, than if they are included in the spoken presentation of the advertisement. The
performance disclosures should appear immediately after, immediately before, or briefly
separated from the performance information.
Performance Information of Multiple Funds
Print advertisements. In the case of an advertisement that consists of a list of performance data
longer than one page in length, the required performance-related disclosures may appear once, at
the beginning of the list, such as on the cover page or first page.
Website advertisements. The required performance disclosures must appear on the same web
page as the performance data to which the disclosures relate and in close proximity to that data.
Timeliness of Performance Data
All performance data contained in any advertisement must be as of the most recent practicable
date considering the type of investment company and the media through which the data will be
conveyed. Advertisement containing total return quotations will be considered to have complied
provided:
1. Calendar quarter performance:
• Total return quotations is current to the most recent calendar quarter ended prior to
the submission of the advertisement for publication; and
• Total return quotations current to the most recent month ended seven business days
prior to the date of use is provided at the toll-free (or collect) telephone number or
website; or
2. Month End Performance:
• The total return quotations is current to the most recent month ended seven business
days prior to the date of use of the advertisement.
The date of use refers to the date or dates when an advertisement is used by investors, not the
date on which an advertisement is published or submitted for publication. The date of use refers
to the entire period of use by investors and not simply the first date on which an advertisement is
used.
Performance Data for Non-Money Market Funds
Any quotation of the company's performance contained in an advertisement shall be limited to
quotations of the following performance formulas:
1. Average Annual Total Return (SEC-standardized return)
For Internal Use Only 34
Any discussion of performance must at a minimum include the average annual total
returns for:
• 1 year,
• 5 years,
• 10 years, or
• Since inception—substituted for funds in existence for less than one, five or ten
years.
For funds in existence for less than 1 year the average annual total return should not be used
alone because the method of annualization could result in the number being misleading.
SEC-standardized average annual total returns must:
Be based on the methods of computation prescribed in investment company’s
registration statement,
Be current to the most recent calendar quarter ended prior to the submission of the
advertisement for publication,
Include the effects of sales charges,
Identify the length of and the last day of the one, five, and ten year periods, and
Be set out with equal prominence.
2. Current Yield (30-day SEC yield)
A current yield is:
based on the methods of computation prescribed in the investment company’s
registration statement,
accompanied by quotations of average annual total return,
set out in no greater prominence than the required quotations of average annual total
return, and
Adjacent to the quotation and with no less prominence than the quotation, identifies
the length of and the date of the last day in the base period used in computing the
quotation.
3. Tax-equivalent yield.
A tax-equivalent yield that:
Is based on the methods of computation prescribed in the investment company’s
registered statement,
Is accompanied by quotations of the current yield,
For Internal Use Only 35
Is set out in no greater prominence than the required quotations of current yield and
average annual total return,
Relates to the same base period as the required quotation of current yield, and
Is adjacent to the quotation and with no less prominence than the quotation, identifies
the length of and the date of the last day in the base period used in computing the
quotation.
4. After-tax return
For an open-end management investment company, average annual total return (after taxes on
distributions) and average annual total return (after taxes on distributions and redemption) for
one, five, and ten year periods, except that if the company's registration statement has been in
effect for less than one, five, or ten years, the time period during which the registration statement
was in effect is substituted for the period(s) otherwise prescribed.
The after tax return quotations must:
be based on the methods of computation prescribed in the investment company’s
registered statement,
be current to the most recent calendar quarter ended prior to the submission of the
advertisement for publication,
be accompanied by quotations of the average annual total return,
include both average annual total return (after taxes on distributions) and average
annual total return (after taxes on distributions and redemption), and
be set out with equal prominence and be set out in no greater prominence than the
required quotations of average annual total return, and
be adjacent to the quotations and with no less prominence than the quotations,
identify the length of and the last day of the one, five, and ten year periods.
An advertisement for an open-end management investment company that represents or implies
that the company is managed to limit or control the effect of taxes on company performance
must accompany any quotation of the company's performance of average annual total returns
with quotations of both average annual total return (after taxes on distributions) and average
annual total return (after taxes on distributions and redemption.) The only exception is for a fund
that is permitted to use a name suggesting that the company's distributions are exempt from
federal income tax or from both federal and state income tax.
5. Other performance measures
Any other historical measure of company performance (not subject to any prescribed method of
computation) is permitted if such measurement:
For Internal Use Only 36
Reflects all elements of return,
Is accompanied by quotations of average annual total return,
In the case of any measure of performance adjusted to reflect the effect of taxes, is
accompanied by quotations of average annual total return,
Is set out in no greater prominence than the required quotations of average annual
total return, and
Adjacent to the measurement and with no less prominence than the measurement,
identifies the length of and the last day of the period for which performance is
measured.
Performance Data for Money Market Funds
Any quotation of a money market fund’s performance contained in an advertisement shall be
limited to quotations of the following performance formulas:
1. Seven-Day Yield.
Any quotation of the money market fund's yield in an advertisement shall be based on the
methods of computation prescribed in the money market fund’s registration statement and may
include:
A quotation of current yield that, adjacent to the quotation and with no less
prominence than the quotation, identifies the length of and the date of the last day in
the base period used in computing that quotation,
A quotation of effective yield if it appears in the same advertisement as a quotation of
current yield and each quotation relates to an identical base period and is presented
with equal prominence, or
A quotation or quotations of tax-equivalent yield or tax-equivalent effective yield if it
appears in the same advertisement as a quotation of current yield and each quotation
relates to the same base period as the quotation of current yield, is presented with
equal prominence, and states the income tax rate used in the calculation.
2. Average Annual Total Return
Average Annual Total Return can accompany any quotation of the money market fund's average
annual total return as long as:
It is accompanied with a quotation of the money market fund's 7-day yield,
The quotations of average annual total return and 7 day yield are next to each other,
in the same size print, and
If there is a material difference between the quoted average annual total return and the
quoted 7-day yield, a statement that the yield quotation more closely reflects the
For Internal Use Only 37
current earnings of the money market fund than the average annual total return
quotation must be included.
Performance for Funds in Existence Less Than One Year
It may be misleading for a fund that has been in existence for less than one year to advertise its
average annualized total return. The SEC has allowed these funds to advertise aggregate annual
returns in additions to, or in lieu of, the average annual total return.
Distribution Rates
Distribution rates are not permitted for Non-Money Market Fund Yields. Unless the sales
material is preceded or accompanied by a prospectus (SEC Rule 34b-1)
Blended Performance
The FINRA prohibits the use of blended performance except in limited circumstances. Blended
performance is permissible for asset allocation illustrations that include the performance of each
fund used in calculating the blended performance, or with institutional clients that invest in a
portfolio of funds.
Such illustrations must be preceded or accompanied by prospectuses for each fund in the
investor's portfolio.
Distribution Rates
Funds may quote a distribution rate in sales literature as long as the yield, total return
information, and a prospectus accompany the rate. The SEC believes that prospectuses and sales
literature provide an opportunity for a full discussion of distribution rates, including their
shortcomings.
A distribution rate, although promoted as an indicator of fund performance, is actually only an
aggregation of certain components of performance. A distribution rate does not reflect unrealized
losses and therefore its use in an advertisement can be misleading unless full disclosure is made
regarding losses.
Performance Information Must be Current
Any performance data included in sales literature under this rule must meet the currentness
requirements under Section 6030 of the rules. In the case of sales literature, the currentness
provisions apply from the date of distribution and not the date of submission for publication.
Quarterly, Semi-Annual, or Annual Report
The currentness requirements do not apply to quarterly, semi-annual, or annual report to
shareholders if the performance data is for the period beginning no earlier than the first day of
For Internal Use Only 38
the period covered by the report. Additionally, the currentness requirements do not apply to any
such periodic report containing any other performance data.
SEC Rule 34b-1— Supplemental Sales Literature
The fact that the sales literature includes the information specified in this rule does not relieve
the investment company, underwriter, or dealer of any obligations under the antifraud provisions
of the federal securities laws. See Section 6020 of this Guide for factors to consider in
determining whether statements in investment company sales literature are misleading.
SEC Rule 34b-1 applies to investment company sales material that is preceded or accompanied
by a prospectus.
For control purposes, it is recommended that material intended to be preceded or accompanies by
a prospectus include a statement indicating that the material must be preceded or accompanied
by a prospectus.
SEC and FINRA rules prohibit the use of sales literature that is materially misleading. Sales
literature will be considered materially misleading if it: (1) contains an untrue statement of a
material fact; or (2) omits to state a material fact.
A statement discussing the advantages of investing in an investment company could be
misleading if it does not discuss any risks or limitations associated therewith.
Portfolio Disclosures
Below are some examples of disclosure that may be used when discussing specific types of
mutual funds and variable annuity portfolios. Additional disclosures may be required depending
on each fund’s specific objective.
Government Bond Funds
Shares of this fund are not issued or guaranteed by the U.S. Government.
High Yield Fund
High yield bonds, commonly known as junk bonds, are subject to a high level of credit and market risks.
Global or International Funds
Investing in foreign securities presents certain unique risks not associated with domestic investments, such as currency fluctuation and political and economic changes.
Geographic Concentration
For Internal Use Only 39
The fund may focus its investments in certain geographical regions, thereby increasing its vulnerability to developments in that region.
Sector Fund
The fund may focus its investments in certain economic sectors, thereby increasing its vulnerability to any single economic, political or regulatory development.
Real Estate Funds
Investing in real estate poses certain risks related to overall and specific economic conditions, as well as risks related to an individual property, credit risk and interest rate fluctuations.
Small-cap Funds
Small-cap stocks have limited marketability and may be subject to more abrupt or erratic market movements than large-cap stocks.
Non-Diversified Funds
This fund is non-diversified, which allows the fund to invest more than 5% of the fund’s assets in the securities of any one issuer and involves greater risk than investing in a diversified fund because the loss resulting from the decline in the value of one security may represent a greater portion of the total assets of a non-diversified fund.
Top Holdings
When discussing top holdings in a specific fund, disclose the percentage of the total portfolio that these top holdings comprise and indicate that the holdings are subject to change.
Fund Participation in IPOs
The fund may participate in initial public offerings ("IPO") which may increase the fund's performance. As the fund's assets grow, the impact of these IPO investments on returns will decline.
A Hot Sector (e.g. technology, emerging growth, and health science funds)
The fund’s performance was achieved by investing in one or more of these stocks during a period of unprecedented returns in that sector of the market. There can be no assurance that this performance can be repeated in the future.
Tax Managed funds
Risks of investing in tax-managed funds include the limited ability to generate tax losses in rising markets, unavoidable increases in dividend yield in falling markets, changes in tax laws which may limit the effectiveness of some strategies, and excessive shareholder redemptions resulting in capital gains.
For Internal Use Only 40
Dollar-Cost Averaging & Periodic Or Systematic Investment Plans
Sales and marketing material may not discuss or portray any type of periodic investment
plan or technique, such as dollar cost averaging, without disclosing the following:
Dollar-cost averaging and other periodic investment plans do not assure a profit and do not protect against loss in declining markets. Such a plan involves continuous investment in securities regardless of fluctuating price levels of such securities and investors should consider their financial ability to continue their purchases through periods of low price levels.
If the material deals specifically with the principles of dollar cost averaging, it must, in addition
to the above statement, include the following:
Since such a strategy involves continued investment, the investor should consider his or her ability to continue purchases through periods of low price levels.
For Internal Use Only 41
RANKING GUIDELINES and INVESTMENT COMPANY
RESEARCH
Ranking/Disclosure Guidelines
A ranking entity refers to any independent entity that provides general information about
investment companies to the public. Only rankings supplied by an independent ranking entity or
created by an investment company or an investment company affiliate based on the performance
measurements of a Ranking Entity can be used. The ranking guidelines apply only to
advertisements and sales literature.
Advertising and sales material that contains a ranking MUST disclose the following:
1. Name (or publisher) of the ranking entity;
2. Name of the category (disclosure must appear in close proximity to any headline or
prominent statement that refers to a ranking);
3. Number of funds in each category (disclosure must appear in close proximity to any
headline or prominent statement that refers to a ranking);
4. Fund’s actual ranking within the category (i.e., 3 of 200) (disclosure must appear in close
proximity to any headline or prominent statement that refers to a ranking);
5. Time period with ending date on which the ranking is based (i.e., for the 5-year period
ending 3/31/06) (disclosure must appear in close proximity to any headline or prominent
statement that refers to a ranking);
6. Criteria on which the ranking is based;
7. For investment companies that assess front-end sales loads, sales charges were taken into
account;
8. If ranking is based on total return or the average SEC standardized yield, fees have been
waived or expenses advanced during the period on which the ranking is based, and the
waiver or advancement had a material effect on the total return or the yield for that period,
a statement explaining the effect;
9. A statement explaining that past performance is not indicative of future results; and
10. If the rating consists of a symbol rather than a number, the meaning of the symbol (e.g., a
four star ranking indicates that the fund is in the top 30% of all investment companies in
that category).
For Internal Use Only 42
Time Periods Required in Mutual Fund Rankings (for non-money market mutual
funds)
When including mutual fund rankings in sales material, remember that:
A ranking based on yield can be based only on the current 30 day SEC standardized
calculation,
A ranking based on yield must be accompanied by SEC standardized average annual
total return rankings (1, 5, 10 year or since inception),
At a minimum, rankings must be current to the most recent calendar quarter,
If a mutual fund ranking is downgraded, the ranking must be updated to reflect new
ranking,
Rankings for less that 1 year are prohibited, and
Rankings for 1, 5, and 10 year time periods are not published by the ranking entity,
then rankings representing short, medium and long term performance must be
provided (for example, Morningstar).
Mutual Fund Rankings for Multiple Class/Two-Tier Funds
Investment company rankings for more than one class of investment company with the same
portfolio must be accompanied by prominent disclosure of the fact that the investment
companies or classes have a common portfolio.
Investment Company Family Rankings
The use of investment company family rankings is permitted. When a particular investment
company is being advertised with the family rankings, the individual rankings for that investment
company must be presented. Investment company family ranking must comply with all ranking
requirements stated above.
“Internal Use Only” Material
If “Internal Use Only” material does not adhere to the criteria contained herein pertaining to
Mutual Funds, clearly explain that the rankings are for informational purposes only and cannot
be used with the public.
For Internal Use Only 43
USE of INDEX PERFORMANCE
Policy/Rule
Index performance may be included in communications with the public to help the investor to
understand the long-term performance of the market.
Comparing Index Performance
Comparing the performance of a mutual fund to an index, average, or other index is permissible
as long as the comparison is balanced. In order to provide a balanced comparison, the material
should be accompanied by a clear explanation of the relative differences between the product
types. Such differences may include liquidity, safety, guarantees, insurance, and fluctuation of
principal and/or returns and tax features. In addition, the purpose of the comparison must be
clear. This information must be in the main body of the material and not in a footnote or legend.
Disclosure of Basis and Source
The narrative accompanying the material must identify the index, averages or specific security
on which the performance is based and must disclose that past performance is no guarantee of
future results. The chart title must also reflect the historic nature of the performance and be
current. The source of the information must be identified.
Index Performance Alone
When a security has an existing performance record, material could be misleading that
overemphasizes index performance without a discussion of the security. The material must
provide a balanced discussion of the security’s features, benefits, and risks. Generally, a
security’s current performance should be disclosed when index performance is included. Index
performance may be used in material without the performance of the offered security provided:
There is disclosure that the index performance in not illustrative of the security
performance and there is an offer to provide the security’s performance,
The index performance is not presented in a way to imply that an investment can be
made in the index,
The sole use of index performance does not mask extremely poor performance by the
offered security, and
If the security is without a track record, this should be disclosed.
For Internal Use Only 44
WRAP-FEE PRODUCTS ADVERTISING
Unregistered Separate Accounts—
Manager of Managers Group Annuity Products
Policy/Rule
Manager of Manager (MoM) products—arising out of a contract issued by an insurance
company, PRIAC,—are “exempt securities” under 3(A) (12) of the 1934 Act. While MoM
materials are not subject to FINRA standards, per se, Prudential Retirement strives to honor
the spirit of the regulations when reviewing sales materials.
Sales materials must clearly describe the types of products being offered and disclose the legal
entity making the offer. Therefore let the reader know upfront whether or not the products are
mutual funds. A mixed list should clearly differentiate between mutual funds and insurance
products.
Share class should not be used when stating the name of a MoM product.
If a separate account (Alliance fund) invests wholly in an underlying fund, once named, a
clarifying sentence could follow similar to the following wording:
This Separate Account invests wholly in Class X shares of the xxxxxx Fund, a mutual fund.
Wrap Fee Performance
Presentation of Wrap Fee performance statistics, other than in a one-on-one in person meeting,
must be shown net of all program fees. Gross performance numbers may be shown with net
performance numbers provided they are not shown more prominently than the net performance
numbers. Additionally, if mutual fund performance is presented, the performance numbers must
comply with relevant SEC Rule 482 and FINRA Rule 2210.
All performance presentations must disclose:
Past Performance is no guarantee of future results.
For Internal Use Only 45
Disclosure Treatment for Sales Material
The following chart may be helpful when deciding which disclosures to include on (MoM or
registered product) materials.
Disclosure Treatment for Sales Material
Plan Type
Audience for Material
Product disclosures
Product disclosures
Product disclosures
Reasoning
Registered Funds MoM Funds
Both
1. 401k/457/ERISA 403b plans with more than 100 participants
Plan Sponsor or Employer
PIMS, Prospectus-offering, Service mark
MoM, Service mark
PIMS, Prospectus-offering, Service mark
Rule 2211 requirements apply (meets definition of Institution)
2. 401k/457/ERISA 403b plans with more than 100 participants
Participant PIMS, Prospectus-offering, Service mark
MoM, Service mark
MoM, Service mark
Material reflects investment in a Retirement Plan Trust
3. 401k/457/ERISA 403b plans with less than 100 participants
Plan Sponsor or Employer
PIMS, Prospectus-offering, Service mark
MoM, Service mark
MoM, Service mark
Rule 2210 requirements apply
4. 401k/457/ERISA 403b plans with less than 100 participants
Participant PIMS, Prospectus-offering, Service mark
MoM, Service mark
MoM, Service mark
Material reflects investment in a Retirement Plan Trust
5. Non-ERISA 403b Programs
Plan Sponsor and/or Participants
PIMS, Prospectus-offering, Service mark
N/A N/A Rule 2210 requirements apply (no related performance may be used)
6. Retail clients (i.e., Personal Retirement Services)
Retail customers
PIMS, Prospectus-offering, Service mark
N/A N/A Rule 2210 requirements apply (no related performance may be used)
7. Broad communication about registered securities products (e.g., commercial media).
All audiences PIMS, Prospectus-offering, Service mark
N/A N/A Rule 2210 requirements apply since the audience is not controlled.
PIMS: Securities products and services are offered by Prudential Investment Management Services LLC (PIMS), Three Gateway Center, 14
th Floor, Newark, NJ 07102-4077. PIMS is a Prudential Financial company.
Prospectus offering language: Investors should carefully consider a fund’s investment objectives, risks, charges
and expenses before investing. For more complete information about the investment options available
through your plan, please call 1-800-XXX-XXXX for a free prospectus that contains this and other information
about our funds. Read the prospectus carefully before investing.
For Internal Use Only 46
MOM: Prudential Retirement’s Manager of Managers group annuity contracts are issued by Prudential Retirement Insurance and Annuity Company (PRIAC), Hartford, CT, a Prudential Financial company.
SERVICE MARK: Prudential Retirement, Prudential Financial, PRU, Prudential and the Rock logo are registered service marks of The Prudential Insurance Company of America, Newark, NJ and its affiliates. Prudential Retirement is a Prudential Financial
business.
For Internal Use Only 47
Logo/Service Mark Standards for Prudential Financial and Prudential
Retirement
The Prudential Financial Logo
Prudential Retirement
Financial Information About Prudential Financial and Prudential Retirement
Policy/Rule
Corporate Identity has published guidelines for the use of the Prudential logo. Marketing
sales materials and advertising should reflect those standards.
The Prudential Logo
The Corporate logo standards cover many topics, including the font, size, color, and placement
of the logo. Please refer to “Logo Standards,” available on “Inside the Rock” for detailed
information. In general, whenever the logo is used on marketing materials used with the public
(other than on business cards or stationery), the following disclaimer should be added:
Prudential Retirement, Prudential Financial, PRU, Prudential and the Rock logo are registered service marks of The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Prudential Retirement
When Prudential Retirement is first mentioned within materials, the registered mark (®)
should
follow. The corresponding disclosure should be included:
Prudential Retirement is a service mark of The Prudential Insurance Company of America, Newark NJ, and its affiliates.
Whenever Prudential Retirement is mentioned and the Prudential logo appears on materials,
disclosure is combined for efficiency: Additionally, the relationship of Prudential Retirement to
Prudential Financial must be noted.
Prudential Retirement, Prudential Financial, PRU, Prudential and the Rock logo are registered service marks of The Prudential Insurance Company of America, Newark, NJ and its affiliates. Prudential Retirement is a Prudential Financial business.
For Internal Use Only 48
Prudential Retirement is a Prudential Financial business.
Financial Information About Prudential Financial and Prudential Retirement
You may only use financial information that appears on the Investor Relation’s Intranet site.
For Internal Use Only 49
USE of TITLES and APPROVED DESIGNATIONS
Policy/Rule
Sales professionals and employees must clearly and appropriately identify themselves by their
Prudential title. Sales professionals and employees are only permitted to use the titles,
designations, and industry program acknowledgments relevant to the position held within the
business.
Titles to be Used with Registered Products
Whenever a Registered Representative references registered security products and services in
written and/or verbal communications (for example, in correspondence, sales material and/or
marketing materials), the title “Prudential Investment Management Services (PIMS) Registered
Representative” must be used in addition to the representative’s approved Prudential title.
Educational Degrees
Home Office
Some professional education degrees are prohibited because they may be misleading to the
public as to the sales professional's and field manager’s role. For example, home-office
employees are neither permitted to hold themselves out as attorneys and/or accountants nor use
such designations, unless in fact they are performing functions for the Company in the official
capacity of an attorney and/or accountant. However, such designations can be used in resumes
or biographies.
Field
Likewise, the use of the professional designations JD and CPA by sales professionals or field
management is prohibited because Prudential, its sales professionals, and its employees do not
give legal or tax advice. Although these degrees may not be used in conjunction with a sales
professional’s title, they may be included in the text of prestige pieces, resumes, or biographies.
Senior Designations and Credentials
FINRA is concerned about the proliferation of professional designations, particularly those that
suggest an expertise in retirement planning or financial services for seniors, such as “certified
senior adviser,” “senior specialist,” “retirement specialist” or “certified financial gerontologist.”
The criteria used by organizations that grant professional designations for investment
professionals vary greatly. Some designations require formal certification, with procedures that
For Internal Use Only 50
include completion of a detailed and rigorous curriculum focused on financial issues,
culminating with one or more examinations, as well as mandatory continuing professional
education. On the other end of the spectrum, some designations can be obtained simply by
paying membership dues. Nonetheless, seniors may be led to believe that these individuals are
particularly qualified to assist them based on such designations. Keep in mind that neither
FINRA nor the SEC endorses any professional designation. Given this environment, the use of
senior designations is generally not allowed in Prudential Retirement sales material and
advertising.
For Internal Use Only 51
Testimonials and Referrals
Policy/Rule
The individual who is providing the testimonial must give written authorization to use it in the
manner proposed. The sales professional must retain the authorization. Marketing Review
must approve the testimonial.
Guidelines
The following should be observed. Testimonials must be:
Genuine,
Representative of the author’s current opinion,
Applicable to the retirement-plan features or benefits advertised, and
Accurately reproduced with sufficient completeness to avoid misleading or deceiving
participants as to the nature or scope of the testimonial, appraisal, analysis or
endorsement.
The content of testimonials is reviewed in the same manner as other marketing-sales and
advertising materials. Testimonials must be truthful and not misleading in fact or implication;
they may not misrepresent the benefits, terms or conditions or the retirement product or services.
In using testimonials, we are adopting all the statements contained therein.
If the individual making a testimonial has a financial interest in the product or receives any
benefit other than the required union scale wages, that fact shall be prominently disclosed in the
advertisement.
Rule for Registered Securities Products and Services
Any testimonial concerning investment performance of a broker/dealer or its products must
prominently disclose:
The testimonial may not be representative of the experience of other clients,
The testimonial is no guarantee of future performance or success,
If more than a nominal sum is paid, the fact that it is a paid testimonial, and
If the testimonial concerns a technical aspect of investing, the person making the
testimonial must have the knowledge and experience to form a valid opinion.
For Internal Use Only 52
A disclosure similar to the following may be needed:
The testimonial may not be representative of the experience of other participants and is not indicative of future performance or success.
For Internal Use Only 53
Trademarks and Service Marks
Policy/Rule
A registered trademark symbol, ®, may only be used when a mark has been registered with the
United States Patent and Trademark Office.
The term “trademark” refers to a word, design or logo used to identify a tangible product, such as
a newsletter or computer software program.
The term “service mark” refers to a word, design or logo used to identify a service, such as an
financial planning service.
The guidelines apply to the use of both Company and third-party marks.
Proper Use of Trademarks and Service Marks Prudential Retirement’s products and services
include many registered and nonregistered service marks. Examples include, Prudential
Retirement®, GoalMaker
®, Prudential IncomeFlex
® (registered service marks).
Please refer to the “Editorial Standards—Prudential Retirement Creative Services” for a
complete listing and proper treatment of marks specific to Prudential Retirement. The below
discussion serves as a general guide:
The following guidelines should be followed when using trademarks and service marks.
Highlighting
The trademark or service mark should be distinguished from the surrounding text. This may be
accomplished by, for example, using a different typeface or type color, italicizing or capitalizing
a word, or using quotation marks.
Symbols (®, TM , SM
)
In addition to highlighting the mark, the appropriate symbol (described below) should be placed
to the right, and slightly above, the mark.
® denotes a trademark or service mark registered with the United States Patent and Trademark
Office. It can only be used when the mark is registered and in connection with goods and
services for which the mark has been registered.
For Internal Use Only 54
Note: use of the ® symbol when a mark is not registered may limit the Company’s
right to enforce its trademark rights and may be considered fraud.
TM
denotes a mark for use in connection with goods, such as newsletters, manuals, and computer
software. It is not necessary that a mark be registered in order to use this symbol.
SM
denotes a mark for use in connection with services, such as those offered by Prudential
Retirement. The service mark protects a symbol or phrase that a company uses to identify itself
and differentiates the service from the competition. It may be used on documents that promote or
advertise the services (for example, brochures, newspaper advertising, direct mail pieces, etc.) or
used in connection with rendering the services (for example prospectuses or policies). It is not
necessary that a mark be registered in order to use this symbol.
Forms of Marks
Trademarks and service marks should not be used as verbs or adjectives, and should not be used
in plural or possessive forms, unless the mark has been registered in those forms.
Consistency
Trademarks and service marks should be used consistently and should not be varied by using
alternate spelling or hyphenation.
If the mark is registered, or if an application is pending, the mark should conform to the version
shown in the registration or application.
When a Trademark or Service Mark Symbol Must Be Used
The ®, TM
, SM
symbol must accompany the use of Company trademarks and/or service marks
(and, where applicable, third party marks) on all publicly-distributed materials regardless of
medium (for example, on brochures, videos, flyers and the Internet).
Trademarks and/or service mark symbols are not required on “Internal Use Only”. They must be
included on correspondence sent to an individual client.
Frequency of Symbol Use Within a Single Piece
It is not necessary to add symbols every time a mark is used in a particular piece. However, a
symbol should be used in the first instance and/or in the most prominent places a mark is
featured (for example, on the cover of a brochure or prospectus, in the headline of an
advertisement or in headings or subheadings in text pieces). The symbol should also be used the
first time that the mark is used in the text itself. If the mark appears in several sections over a
number of pages in a piece, it is advisable to repeat the particular symbol where it first appears in
the text in each section.
For Internal Use Only 55
Alternative Ways to Identify a Trademark or Service Mark
If it is not possible to use the appropriate symbol or when the symbol would interfere with the
layout of an advertisement, a footnote may be used.
For Unregistered Marks
[identify mark] is a service mark of The Prudential Insurance Company of America.
For Registered Marks
[identify mark] is a registered service mark of The Prudential Insurance
Company of America.
Use of Third Party Trademarks or Service Marks
Third party trademarks or service marks are sometimes used in advertising or marketing
materials; for example, in cases where the Company purchases or licenses services from an
outside vendor and then advertises those services. Use of third party marks must comply with
the terms of the Company’s contractual agreement with that third party, contain the proper
trademark symbol and indicate the name of the trademark owner in a footnote. (For example:
_________ is a service mark [or registered service mark] of_________ [name of third party].)
Further Information
To determine if a mark has been cleared for use and/or registered with the United States Patent
and Trademark Office and for information concerning the use of third party trade-marks and
service marks, contact the Intellectual Property Unit of the Law Department.
Please refer to the Law Department’s trademark database to view a complete list of registered
marks and marks which are the subject of pending applications.
For Internal Use Only 56
USE of CHARTS/GRAPHS and ILLUSTRATIONS
Policy/Rule
Information provided in charts, graphs, illustrations and other visual aids should be clearly
presented so that they may be readily understood.
Charts and Graphs
the axes and baselines must be clearly labeled
the starting point of a graph must fairly reflect the performance of the product.
increments on the axes must aid the reader in understanding the significance of the data.
must be sized to scale. Certain portions of a grid cannot be magnified or stretched to
emphasize the growth of an investment or contract fund.
all text must be at least 8-point font so that the reader can understand how the data relates
to the graph
text accompanying a graph must clearly state its purpose and significance.
information must be complete and include the basis for such information.
graphs illustrating the historic performance of a hypothetical investment in a product
must disclose the relevant assumptions such as the initial investment amount, rate of
growth, whether taxes, expenses or fees are reflected, etc.
charts or graphs that compare taxable to tax-deferred investing must disclose the after-tax
value of the tax-deferred investments at the end of the time period shown, as well as the
effect of any applicable penalties. This information must be included in the chart itself.
Graph and Chart Disclosures
If the graph or chart presents hypothetical information, the piece must state
For illustrative purposes only. This does not reflect the performance of
any specific investment.
If past, actual performance is presented, the piece must state
Past performance does not guarantee future results
The source of the material must be identified if not created by Prudential Financial.
Comparison
For Internal Use Only 57
Charts, graphs, or illustrations should not compare unlike products without including any
material differences between the subjects of the comparison. Such differences may include
investment objectives, fees, liquidity safety, fluctuation of principal and/or returns and any other
factors necessary to make the comparison fair and not misleading.
Hypothetical Investment in a Benchmark Index
Graphs may compare an investment in a product with a hypothetical investment in a benchmark
index over the same time period as long as the comparative index is appropriate and provides the
reader with a sound basis for evaluating the facts with respect to the product. If the benchmark
index used in such a comparison is different than the one used in the registered product’s
prospectus, the index must be appropriate. Keep in mind that additional disclosure may be
required.
For Internal Use Only 58
TRANSLATIONS
Policy/Rule
Sales and marketing materials about registered investment products may not be printed in a
foreign language unless the prospectus for that product is also printed in that foreign
language.
General Guidelines
Registered securities product sales materials:
o Sales and marketing materials concerning registered investment products, such as Retail
Mutual Funds, self-directed brokerage products or employer stock, may not be written in a foreign language unless the statutory Prospectus for the securities products discussed are also printed in the same foreign language. For example, mutual fund sales material written in Spanish requires that the corresponding mutual fund prospectus (es) also be appropriately translated and written in Spanish.
o Foreign language generic discussions of plan related information are permitted, such as
instructions on how to access investment information, the importance of contributing to a retirement plan, etc. However, if the material references registered securities products, including the broker-dealer offering those products, the material must be written in a language supported by a same-language prospectus.
Unregistered Separate and General Account product sales materials:
o The SEC Rule does not apply to products that do not offer a prospectus, such as the Manager of Managers separate accounts and stable value products, such as GIF, since these products are not registered with the SEC. For example, Fact Sheets for Manager of Managers separate accounts may be translated into a foreign language regardless of whether or not any regulatory filings (e.g., Plans of Operations) are available in the foreign language.
In-Plan IncomeFlex
o Any sales material for in-plan IncomeFlex that is translated into a foreign language can only be used with the Important Considerations translated in that same language. IncomeFlex material cannot be used in a language unless the Important Considerations is translated in that same language.
ERISA Considerations
o Another consideration is ERISA and the Plan Sponsor’s intended use of the Rule 404c safe harbor. Developers of sales material and staff who wish to use foreign language sales material should consult with Law Department and the Plan Sponsor about maintaining 404c protections if using foreign language sales materials.
Combination Product Materials:
For Internal Use Only 59
o If marketing materials contain information relevant to a combination of both registered and
unregistered products, the rules for registered products prevail.
Procedures/Requirements
o Sales and marketing material must be submitted to the Marketing Review Unit in English prior to translation in a foreign language.
o Translation should not be in summary form.
o All translated material requires an indication that future communications will be in English.
This can be accomplished, in most cases by using, in substance, the following statement (in the foreign language and, if space allows, in English):
Contractual and other legal documents, other agreements, and policy maintenance information will be in English. Additional materials may also be in English. Information provided in a language other than English is for explanatory purposes only and shall not be construed to modify or change the terms of these documents, agreements and other materials, which shall be legally interpreted solely in their English versions.
o The accuracy of a translated version must be certified by a professional translation service.
o Submitters are responsible for securing the translation verification certificate and maintaining production copies of the Compliance-approved English original, the translation, and the translation certification. A copy of the Translation Certificate should be forwarded to Prudential Retirement compliance as well.
o When completed, both the English and foreign language versions of the material should be submitted to the Marketing Review Unit for recordkeeping purposes.
For Internal Use Only 60
SEMINARS and CONFERENCES
Policy/Rule
Presentations for seminars and conferences—including scripts, detailed outlines, slides, flyers,
and invitation—must be submitted for Compliance Marketing Review prior to being used.
General Guidelines
Seminar and Conference Presentations by Prudential Retirement Sales Professional
Marketing Review will review seminar material for compliance with applicable guidelines and
ensure that the Prudential Retirement professional is clearly identified by an appropriate,
approved Prudential title and broker-dealer registration, if applicable.
All communications with the public, including public appearances shall be based on principles of
fair dealing and good faith, must be fair and balanced, and must provide a sound basis for
evaluating the facts in regard to any particular security or type of security, industry, or service.
No material fact may be omitted.
Public appearances require a full and fair description of any securities product or service
discussed including material information such as risks or costs. The speaker cannot make
exaggerated, unwarranted, or misleading statements or claims, including promises of specific
future returns or projections of investment performance. Additionally, the speaker is required to
clearly and prominently disclose that s/he is a registered representative of his/her broker/dealer if
discussing securities products and services.
Approving Presentations that Cannot Be Scripted
Guidelines for approving public appearances that cannot be scripted:
The presenter must first obtain approval from his/her Supervisory Principal,
A detailed outline of topics and talking points must be given to the SP who should
implement appropriate supervisory procedures,
Presentation with outline and talking points is submitted for Compliance Marketing
Review. Review comments are to be communicated to the sales professional,
Marketing Review must receive and review a “Final Copy” of the public appearances.
For Internal Use Only 61
If similar subsequent public appearances are anticipated, each final copy must be
reviewed and approved by the SP or his/her designee prior to any subsequent
presentations, and
If the sales professional wishes to host subsequent public appearances, he/she must
continue to obtain SP approval prior to the public appearances. The SP will be
responsible for approving all subsequent public appearances (prior to and after
airing).
Presentations with Outside Speakers
Prior to inviting another professional to participate in a seminar, the Department Vice President
should determine if the outside speaker is reputable in his or her field.
When other professionals, such as attorneys or CPAs, act as guest speakers, they must state that
their function is to provide general information regarding tax issues and legal matters. They must
also state that the Prudential professional's job is to provide information regarding financial
products and services.
Presentations should clearly identify:
Which products and services discussed are offered by Prudential and its affiliates,
The relationship or lack of relationship between Prudential and the outside speaker,
and
Prudential as being separate from, and unaffiliated with, the speakers as well as the
business activity of the outside speakers and that Prudential does not endorse, support
or recommend the information provided by the outside speaker employees.
The following information must be communicated to every member of the audience by an
announcement, a handout and/or a prominently displayed sign:
Presenting at this seminar is [speaker's name]. S/he is an [attorney, accountant, financial planner, etc.] with the firm of [speaker's firm], which is separate from and unaffiliated with Prudential. Prudential does not endorse or recommend the advice of [speaker's name]. The statements made by [other speaker's name] at this seminar are solely [his/her/their] own and Prudential expresses no opinion with regard to them.
For Internal Use Only 62
ELECTRONIC COMMUNICATIONS
Policy/Rule
Marketing Review must review and approve all sales material transmitted electronically
through Company-approved e-mail and Websites.
General Guidelines
Electronic communications must comply with all applicable statutes and regulations, including
but not limited to, all standards and requirements established by the SEC, the FINRA, state
insurance departments and other regulatory bodies. Prudential professionals are also required to
comply with the Corporate E-Mail and Internet policies.
The same basic tenets that govern the content of written communications apply to electronic
communications. These tenets include: truthfulness, good taste, accuracy and completeness of
information.
Retirement personnel wishing to use e-mail to communicate with the public, including clients,
must only use the e-mail system provided by the Company.
E-Mail Message Types
Outgoing e-mail should be identified as either “Marketing Sales Material or Advertising,” or
“Individual Correspondence.” Electronic Marketing Sales Material or Advertising is subject to
the same requirements as written marketing materials and submitted for Compliance Marketing
Review. Individual electronic correspondence undergoes the same Supervisory Principal
scrutiny and procedures as written correspondence.
Content and Security
Electronic messages can present privacy concerns. Electronic messages sent over the Internet
are not considered “secure” and users should assume that messages are accessible to individuals
other than the intended recipients. Therefore, proprietary or confidential information relating to
clients or the Company should not be transmitted outside the Company. This includes, for
example, personal information about a client or information not generally made public
concerning the Company’s business activities or plans.
For Internal Use Only 63
Restrictions on Use of E-mail for Solicitation Purposes
Unsolicited e-mail transmissions are prohibited. In the instance of e-mail transmissions by the
Personal Retirement Services department, the department head must specifically approve the
sending of the e-mail transmission(s)
Licensing and Registration Issues
Prudential Retirement professionals must have the appropriate jurisdictional and product
registrations and licenses before transmitting e-mail messages intended to promote business.
In order to help verify that registered personnel have the appropriate licenses, the submission
process for each e-mail message requires completion of the top sheet identifying whether the
client is existing or prospective, as well as the client’s (or prospective client’s) state of residence.
Mass “mailings” to e-mail addresses that are intended to promote business (and for which state
licensing is normally required) may be conducted only if permissible under applicable state laws
and only if the legal state of residence of each prospective recipient is known and the legal state
of residence is either recorded on each e-mail message or summarized in a permanent record.
Internet and Intranet Sites
As with written sales and marketing material, the Company is responsible for communicating via the
Internet in a manner that is fair and accurate. Communications must consist of current
information. Outdated information should not remain posted, since it runs a high risk of being
inaccurate or misleading.
Internet/On-Line Procedures
Permissible Use
Use of Internet/on-line services is limited to business purposes only. Retirement professionals
should conduct themselves in a professional manner when using such services. The purpose for
access in the field is to obtain information, not to communicate. Inappropriate or illegal activities
such as “hacking” into other systems or copying, downloading or distributing illegal or offensive
material are prohibited.
Copyright Infringement Prohibition
Material on the Internet (including works or software) may be protected by copyright. It should
be noted that the lack of a copyright notice does not necessarily mean that material is not
protected by copyright. When in doubt, assume that the material is protected by copyright and do
not copy it. Under certain circumstances, protected materials may be copied if written permission
of the copyright holder is first obtained. Contact the Law Department for additional assistance.
For Internal Use Only 64
Advertising and Promotional Messages
Except as permitted on Prudential Retirement’s Web site, Prudential Sales Professionals and
employees are prohibited from placing insurance, financial or investment-related advertisements,
notices or promotional messages on the Internet or any other on-line forum. This prohibition
includes, but is not limited to:
Establishing or participating in Web sites
Establishment of hyper-links to and from Prudential Web Sites
Bulletin board postings, and
Use of chat rooms
Exceptions
Exceptions to this policy may be permitted on a limited case-by-case basis. Requests for
exceptions must be in writing and signed by a Department Vice President. The request should be
forwarded to the Marketing Review Unit. In turn, Marketing Review will work with the
appropriate department to determine each potential exception’s appropriateness.
Hyperlinks
A “hyperlink” is an electronic path often displayed in the form of highlighted text, graphics or a
button that associates with another Web-page address, and allows the user to connect to the
desired Web page immediately by clicking on the link.
Prudential is responsible for the accuracy of statements on its Web site, just as we are
responsible for information reaching the public through other media. If Prudential Web pages
contain hyperlinks to materials prepared by third parties, we may be held responsible for the
information if we were involved in its preparation or if we endorse or approve the information.
To prevent information on a third-party Web site being attributed to Prudential, the information
should only be accessible after a visitor has been presented with an intermediary screen that
clearly and prominently indicates that the visitor is leaving Prudential’s Web site and that the
information subsequently viewed is not Prudential’s and that Prudential does not adopt or
endorse such information.
Reference to FINRA Website
Any person, or person associated with a broker-dealer, that refers to its membership in FINRA
on its Website, must provide a hyperlink to FINRA”s home page, www.FINRA.com. The
hyperlink must be located in close proximity to any reference reasonable designed to draw the
public’s attention to FINRA membership. This also applies to Web sites relating to a firm’s
investment banking or securities business that is maintained by or on behalf of any person
associated with the firm. Thus, if a broker-dealer’s Website has more than one reference to
FINRA membership, the firm may place the hyperlink in close proximity to any FINRA
For Internal Use Only 65
reference that is reasonably designed to draw the public’s attention to FINRA membership.
Note: This does not create an independent obligation requiring a broker-dealer to refer to its
FINRA membership on its Web site. This applies only to the extent that a broker-dealer or firm
or person associated with a broker-dealer chooses to represent on a Web site that the firm is a
member of FINRA.
Envelope Theory
When documents were only delivered to investors in paper form, it was easy to establish
concurrent delivery by including multiple documents in one envelope. In the electronic age,
documents hyperlinked to each other are considered delivered together for purposes of meeting
delivery obligations under the federal securities laws. The underlying premise has come to be
called the “envelope theory.”
When a prospectus must accompany advertising materials, it is acceptable to embed in the
materials a hyperlink to the prospectus. Under the envelope theory, the documents are considered
delivered together. However, the prospectus that is specific to that piece must be “One Click
Away”. In addition, the click cannot lead to a list of any type, it must be the specific related
document. By extension, if an Internet banner advertisement requires a prospectus offer but
cannot accommodate one, it is acceptable if the banner ad hyperlinks to a page that includes the
prospectus offer.
For Internal Use Only 66
TELEMARKETING and REGISTRATION REQUIREMENTS
Policy/Rule
No Prudential Retirement representative may engage in consumer solicitation of Prudential
Retirement products or services by telephone or e-mail without the express, written approval of
appropriate management and Compliance.
Guidelines
Retirement Compliance must be consulted prior to initiating outbound telephone calling for the
purpose of discussing/offering products to either 1) plan participants, or 2) employees eligible to
participate in a retirement plan.
Solicitation of PR products and services involving contact with institutional clients (i.e., existing
or prospective plan sponsors) does not require consultation or advance approval.
Outbound calling and e-mail initiatives may, in certain situations, be considered consumer
solicitation and therefore subject to restrictions under federal and state law. Specific
considerations for establishing a consumer solicitation program can be found in the Retirement
Compliance.
Considerations for telemarketing solicitation:
* Any caller, regardless of whether licensed or registered, must use telemarketing
scripts or outlines approved by the Marketing Review Unit prior to use.
* Certain legal requirements and regulatory disclosure language may need to be
incorporated into the phone-solicitation script.
* Depending on the content and/or state(s) in which the material is to be used, the
Marketing Review Unit may be required to file the script with—and sometimes await
approval from—the FINRA and/or state insurance departments.
* Telephone solicitors must disclose:
o full name
o affiliation with Prudential
o telephone number or address where they may be contacted
o that they are a registered representative of Prudential Investment Management
Services LLC (PIMS) when discussing registered products
For Internal Use Only 67
o the insurance company’s home office location when the call discusses insurance
products and services with an individual located in New York or Washington.
Possible restrictions on telephone solicitation (which may vary from state to state):
* Limitations on permissible hours for calling.
* Prohibitions against use of devices that block caller ID.
* Requirement to ask individuals whether they wish to continue the call, and/or to
obtain prior consent from the individual if the call is to be monitored or recorded.
* For registered products, a caller may not use an alias, unless the caller has disclosed
the alias on his/her Form U-4.
Call Continuation Requirements
An individual may state that he/she is not interested or otherwise indicate that she/he does not
want to continue the call. In these cases, the call should be ended immediately. If the called party
requests to be removed from any marketing list, the caller must follow the Corporate Company
Policy- Telephone Solicitation and Do Not Call Restrictions.
Unlicensed or Unregistered Telemarketers or Marketing Assistants
Restrictions on Activities
Marketing assistants and telemarketers who are not properly licensed or registered cannot discuss
the features, terms or conditions of specific products or services. If a marketing assistant or
telemarketer is faced with a question that exceeds the scope of his or her authority, the call must
be transferred to a licensed and/or registered sales professional or be discontinued.
Unlicensed or unregistered individuals may only:
o Extend invitations to the public to attend Prudential-sponsored events such as seminars
o Inquire whether members of the public wish to receive insurance or financial product
material from Prudential, or
o Make preliminary contact with members of the public to ascertain if they wish to speak to
or schedule an appointment with a sales professional regarding insurance or financial
products.
Unsolicited Fax Transmissions
* Unsolicited fax transmissions are prohibited.
* Fax transmissions can only be made using material that has been reviewed and
approved by the Supervisory Principal and the Compliance Marketing Review Unit,
where applicable
For Internal Use Only 68
Retirement Plans
Providing Investment-Related Information to Retirement Plan Participants
Policy/Rule
In consideration of the standards of conduct required by the Employee Retirement Income
Security Act of 1974 (ERISA), Prudential Retirement marketing sales materials do not offer
advice.
For purposes of ERISA, the Department of Labor has determined that the furnishing of the
following four categories of information and materials to a participant or beneficiary in a
participant-directed individual account pension plan will not constitute the rendering of
investment advice.
Plan Information
Information and materials that inform a participant about the following will not constitute the
rendering of investment advice:
* The benefits of plan participation,
* The benefits of increasing plan contributions,
* The impact of preretirement withdrawals on retirement income,
* The terms of the plan, or the operation of the plan, or
* Information that describes investment alternatives under the plan (e.g., descriptions of
investment objectives and philosophies, risk and return characteristics, historical
return information, or related prospectuses).
Descriptions of investment alternatives under the plan may include information relating to the
generic asset class (e.g., equities, bonds, or cash) of the investment alternatives.
General Financial and Investment Information
Information and materials that inform a participant or beneficiary about the following general
financial and investment information will not constitute the rendering of investment advice:
* General financial and investment concepts, such as risk and return, diversification,
dollar-cost averaging, compounded return, and tax-deferred investment,
* Historic differences in rates of return between different asset classes (e.g., equities,
bonds, or cash) based on standard market indices,
* Effects of inflation,
For Internal Use Only 69
* Estimating future retirement income needs,
* Determining investment time horizons, and
* Assessing risk tolerance.
Asset Allocation Models
Information and materials (e.g., pie charts, graphs, or case studies) that provide a participant with
models, available to all plan participants, of asset allocation portfolios of hypothetical individuals
with different time horizons and risk profiles, will not constitute the rendering of investment
advice where:
* Such models are based on generally accepted investments theories that take into
account the historic returns of different asset classes (e.g., equities, bonds, or cash)
over defined periods of time,
* All material facts and assumptions on which such models are based (e.g., retirement
ages, life expectancies, income levels, financial resources, replacement income ratios,
inflation rates, and rates of return) accompany the models,
* To the extent that an asset allocation model identifies any specific investment
alternative available under the plan, the model is accompanied by a statement
indicating that other investment alternatives having similar risk and return
characteristics may be available under the plan and identifying where information on
those investment alternatives may be obtained, and
* The asset allocation models are accompanied by a statement indicating that, in
applying particular asset allocation models to their individual situations, participants
should consider their other assets, income, and investments (e.g., equity in a home,
IRA investments, savings accounts, and interests in other qualified and non-qualified
plans) in addition to their interests in the plan.
Materials discussing the GoalMaker® asset allocation program should note:
* the program is optional
* participants are welcome to establish their own asset allocation outside of the
GoalMaker program. Within the body of the text, you could use wording similar to
the following:
Other investment alternatives having similar risk and return
characteristics may be available under your plan. If you prefer, you can
create your own asset allocation without choosing GoalMaker. The
choice is yours.
Interactive Investment Materials
Questionnaires, worksheets, software, and similar materials which provide participants or
beneficiary the means to estimate future retirement income needs and assess the impact of
different asset allocations on retirement income will not constitute the rendering of investment
advice, where:
For Internal Use Only 70
* Such materials are based on generally accepted investment theories that take into
account the historic returns of different asset classes (e.g., equities, bonds, or cash)
over defined periods of time,
* There is an objective correlation between the asset allocations generated by the
materials and the information and data supplied by the participant or beneficiary,
* All material facts and assumptions (e.g., retirement ages, life expectancies, income
levels, financial resources, replacement income ratios, inflation rates, and rates of
return) which may affect a participant's or beneficiary’s assessment of the different
asset allocations accompany the materials or are specified by the participant or
beneficiary,
* To the extent that an asset allocation generated by the materials identifies any specific
investment alternative available under the plan, the asset allocation is accompanied by
a statement indicating that other investment alternatives having similar risk and return
characteristics may be available under the plan and identifying where information on
those investment alternatives may be obtained, and
* The materials either take into account or are accompanied by a statement indicating
that, in applying particular asset allocations to their individual situations, participants
or beneficiaries should consider their other assets, income, and investments (e.g.,
equity in a home, IRA investments, savings accounts, and interests in other qualified
and non-qualified plans) in addition to their interests in the plan.
Tax Considerations
When creating sales and marketing material that discusses retirement plan distributions or other
participant choices regarding the flow of money or assets into or out of a retirement plan, keep in
mind that there are income tax implications, including dollar limitations on contributions,
restrictions on certain rollovers and transfers, imposition of state or local taxes and potential
penalty taxes on early distributions.
Such materials should first be reviewed by Tax Marketing Review, and comments incorporated,
prior to submitting for Compliance Marketing Review. When submitting for Marketing Review,
insert in the comment section of the top sheet, the name of the Tax Marketing Reviewer and Tax
Catalog Number.
Considerations include:
* The presentation of the benefits of a certain course of action, for example, rolling a
plan distribution into an IRA, must indicate that the action is one of many choices
available and other choices may be appropriate for particular situations.
* Sales and marketing material that discusses the tax-advantaged nature of a retirement
plan may require the inclusion of the associated tax consequences.
For Internal Use Only 71
* For traditional IRA and 401(k), 403(b), profit sharing plan, money purchase plan, etc.
the following should be disclosed:
Amounts withdrawn are subject to income taxes. Withdrawals before age 59 1/2 may also be subject to a 10% federal income tax penalty and plan restrictions.
* For Simple IRAs, the following should be disclosed: Withdrawals are subject to ordinary income tax to the extent of gain and a 10% federal income tax penalty may apply prior to age 59 ½. The federal penalty increases to 25% if taken during the first two years of plan participation.
* For Roth IRAs, it should be made clear that qualified distributions are federally tax-
free, provided a ROTH account has been open for at least five tax years and the
owner has reached age 59 ½ or meets other requirements. Additionally, when
discussing the tax-free nature of distributions, the following language may be
required:
Qualified distributions are federally tax-free, provided the Roth account has been open for at least five years and the owner has reached age 59 ½ or meets other requirements Qualified Roth IRA distributions may be subject to state and local income tax.
* When a retirement plan participant receives a lump-sum distribution, generally the
distribution will be subject to ordinary income tax unless rolled over into another
retirement plan or IRA. If the participant receives the distribution in a check, the
employer must withhold 20% and any rollover must be completed within 60 days.
Trustee-to-trustee rollovers are not subject to the 20% withholding.
* When discussing distributions from any retirement plan, the following statement may
be needed if encouraging participants to consider an annuity or other insurance
product:
The sale or liquidation of any stock, bond, IRA, certificate of deposit, mutual fund, annuity, or other asset to fund the purchase of this product may have tax consequences, early withdrawal penalties, or other costs or penalties as a result of the sale or liquidation. You or your agent may wish to consult independent legal or financial advice before selling or liquidating any assets and prior to the purchase of any life or annuity products being solicited, offered for sale, or sold.
* Tax discussion may require the following:
Prudential is not a legal or tax adviser and encourages you to consult your individual legal or tax adviser with any specific questions.
For Internal Use Only 72
Role of Non-Prudential Entities
If non-Prudential entities are mentioned in sales and marketing materials that discuss qualified
retirement plans and services, clearly identify the roles of each entity involved (e.g., who handles
the investments, and who serves as the plan administrator, trustee and custodian).
Group Variable Annuity Products
The following disclosure(s) must be prominently disclosed at the point in the material where
variable annuity product (e.g. Group Discovery Select Annuity) features are discussed—
especially when talking tax benefits.
Participant version:
You get tax deferral of your investment earnings through the qualified
retirement plan in which you participate. Because you already enjoy this
tax deferral, your decision to invest in the XYZ variable annuity should be
based on the annuity's investment and insurance features, such as the
ability to annuitize and the death benefit.
Plan Sponsor version:
Participants in your qualified retirement plan get tax deferral of their
investment earnings through the plan. Because they already enjoy this
tax deferral, your decision to select the XYZ variable annuity as an
investment option should be based on the annuity's investment and
insurance features, such as the ability to annuitize and the death benefit.
For Internal Use Only 73
ANNUITIES ADVERTISING
Types of Individual Annuities
Sales material for annuities must clearly identify the product as either a fixed, market value or
variable annuity. The material must indicate that this product provides payment(s) upon the
contract’s annuitization as well as death benefit protection. Annuities are suitable for long-term
investment goals and should state that the guarantee is by the issuing insurance company. Claims
about guarantees should be fair and accurate.
Fixed-Rate Annuities — Book Value
When discussing fixed-rate annuities in general, indicate that the insurer guarantees the rate.
When quoting a specific rate, include the effective date, the number of years the rate is
guaranteed, that rates are subject to change and the minimum guaranteed rate. Indicate the length
of the surrender schedule.
Some fixed-rate annuities may offer a “bonus” rate. These are rate specials for a limited period
of time. They do not continue through the entire contract term.
The bonus period should be very clearly identified, as well as disclosure of the likelihood of a
reduced rate after the bonus period has expired.
Please note New York and Florida requirements in below section titled, “Bonus Credit.”
Market Value Adjusted Annuities
Market value adjusted annuities (MVAs) generally offer longer maturities and relatively higher
rates of return than book value annuities. Follow the interest rate guideline for book value
annuities and explain that MVAs are subject to market fluctuation:
Principal value will fluctuate so that an annuity, when surrendered, may be worth more or less than the original cost. In addition, in the case of early withdrawal, a surrender charge may apply, as well as a 10% federal tax penalty prior to age 59½.
Variable Annuities
Regulatory Considerations
* Variable annuities are subject to state insurance laws and security regulations.
* The sale of variable annuities is subject to prospectus delivery requirements.
For Internal Use Only 74
* Any material intended to promote the sale of a specific variable annuity must be
consistent with the information provided in the prospectus (investment objective,
risks, minimum investment, etc.).
* Depending upon the nature of the communication, delivery of a prospectus prior to or
in conjunction with the communication may be necessary.
* Variable annuity sales material like all investment company sales material must be
filed with the FINRA and certain state Departments of Insurance.
Product Identification
Sales material must provide a balanced discussion of the insurance and investment features of
this product. Variable annuities investment options offer professional management and
diversification. They offer three primary features not commonly found in mutual funds, tax-
deferred treatment of earnings, a death benefit, and annuity payout options that can provide
guaranteed income for life.
* Variable annuities and mutual funds generally should not be compared—discussion
of annuities must be clear— not to confuse or “blur” the product with mutual funds.
* The FINRA guidelines are stringent and all material differences must be thoroughly
described (such as fees, liquidity, safety, guarantees, etc.).
Liquidity
Variable annuities must not be portrayed as short-term liquid investments. Substantial charges
and/or income tax penalties are frequently incurred for early withdrawals. Although a benefit of
a variable annuity investment is that earnings accrue on a tax-deferred basis, a minimum holding
period is often necessary before the tax benefits are likely to outweigh the higher fees imposed
on variable annuities.
A registered representative should discuss all relevant facts with the customer, including
liquidity issues such as potential surrender charges and the Internal Revenue Service (IRS)
penalty, fees, including mortality and expense charges, administrative charges, and investment
advisory fees, any applicable charges for federal, state and local government taxes attributable to
premiums, and market risk.
The registered representative should make sure that the customer understands the effect of
surrender charges on redemptions and that a withdrawal prior to age 59½ could result in a federal
income tax penalty. In addition the registered representative should make sure that customers are
informed when surrender charges apply to withdrawals.
For materials discussing withdrawals, the following or a substantially similar disclosure should
be used:
You may receive less than the original amount invested and contingent deferred sales loads may be incurred. Withdrawals of taxable amounts
For Internal Use Only 75
are subject to ordinary income tax to the extent of gain and a 10% federal income tax penalty may apply prior to age 59½.
Annuitized income payments are taxed according to a concept known as the exclusion ratio. Part
of each payment is considered return of principal and not subject to tax. The remaining portion is
considered earnings and is taxable.
Claims About Guarantees
Insurance companies issuing variable annuities provide a number of specific guarantees. These
guarantees are set forth in the policy and discussed in the prospectus. For example, the variable
annuity issuer may guarantee a schedule of payments to a variable annuity owner (in the
distribution phase). Another example, the variable annuity issuer may guarantee a fixed
investment account option (in the accumulation phase).
The relative safety of such guarantees must not be overemphasized or exaggerated, as it depends
on the claims-paying ability of the issuing insurance company.
* Sales material must be careful that there is no representation that a guarantee applies
to the investment return or principal value of the separate account.
* Nor may any representation be made that an insurance company’s financial ratings
apply to the separate account.
Death Benefit
The death benefit provided by a variable annuity is set forth in the contract and explained in the
contract’s prospectus. The death benefit only applies during the accumulation phase of the
annuity. The death benefit typically provides heirs with the greater of account value or the
original investment minus any withdrawals. Some variable annuity products also offer a
“stepped-up” death benefit or “roll-up” death benefit, or a combination of both.
* Sales material discussing the death benefit available with a variable annuity must
indicate that the issuing insurance company guarantees the death benefit.
* It must further disclose that the guarantee does not protect against a decline in market
value that could occur prior to the death of the annuitant/owner.
* These enhanced death benefits generally have limitations on the amounts that can be
stepped-up or rolled-up. These limitations should also be discussed.
For Internal Use Only 76
Payments to the Annuity Contract
Contractually required payments made to an annuity contract should be called “payments” or
“contract payment”. Non-contractual payments may be called “additional contributions”. Terms
such as “deposit” may not be used to describe annuity payments.
Bonus Credit
"Bonus Credit" variable annuities offer credits equal to a percentage—usually from 3% to 5%—
of the amount invested in the variable annuity contract. In order to fund these bonus credits, the
contracts usually impose high mortality and expense charges and longer surrender charge
periods. Bonus credit variable annuities communications that promote the bonus credit must also
explain that fees and expenses may be higher, and the surrender periods may be longer, than
contracts that do not provide the bonus feature.
New York Requirement
Sales material used in New York must disclose prominently not only the anticipated rewards but
also the possible disadvantages and risks of the bonus product.
The consumer must be fully informed of:
* How the bonus works, what purchase payments are eligible,
* What is the duration of the additional interest rate,
* The duration and increase in expenses and charges associated with the bonus,
* Whether the bonus product has both a higher surrender charge and/or a longer
surrender period than found in a non-bonus annuity,
* At what point in time or at what rate of return the bonus rate will exceed the value of
another annuity that does not include the bonus rate, and
* Whether the bonus rate outweighs any higher fees and charges that the product may
impose.
Florida Requirement
Sales material used in Florida that contains a bonus must disclose prominently and
conspicuously with equal emphasis as the bonus rate the following:
* Premium expense charges,
* Administrative charges,
* The full surrender charge, year by year,
* Any policy fees,
For Internal Use Only 77
* Free withdrawal provisions or bail-out,
* Market value adjustment,
* Participation rate,
* Any other provision which affect the rate of return ultimately realized and how the
return is effected, and
* Guaranteed minimum interest rate during the accumulation and/or annuitization
period.
Colorado’s Requirement Bonus Interest
The state of Colorado prohibits an advertisement from offering a policy that provides a “bonus
interest” or similar inducement without clearly specifying the terms and conditions the applicant
must meet to earn the bonus. Furthermore, no advertisement may promote any form of “bonus
interest” as providing an off-set to the surrender charges upon the replacement of existing life
insurance or annuity product.
Dollar-Cost Averaging Fixed-Rate Option
This feature allows customers to invest initially in a fixed account of a variable annuity with an
attractive annual yield. The account is only available for lump sum investments. The lump sum is
then automatically transferred into the variable account options in equal monthly installments
over a period of six months or one year. Because all of the money must be transferred out of the
account, the high annual effective rate is paid on a declining balance and the actual return on
dollars invested is much lower than the advertised annual effective yield.
Sales materials and financial professional material must not over-emphasize the annual effective
yield figure.
* Instead, communications about these accounts should focus first on explaining how
the accounts operate, including the requirement that all monies be transferred out of
the account within a preset timeframe.
* In addition, if any type of return is mentioned in communications about the account,
the focus should be on the actual return on investment the customer can expect to
receive over the term of the account net of applicable fees and charges. The annual
effective yield figure may be disclosed provided it is not over emphasized and that it
appears in context that clearly explains that it is used to calculate the return on
investment, but does not reflect funds the customer will receive.
Communications About Variable Annuities that Contain Information About Fund
Performance Predating Inclusion in the Variable Annuity Product
Sales material may include an illustration of an underlying fund’s historical performance prior to
the time the underlying fund was offered as a variable annuity option as non-standardized
performance. There must be no significant changes to the fund at the time or after said fund
For Internal Use Only 78
became available as a variable annuity investment option. The purpose of including such
performance is not to promote a similar, but new annuity option (i.e., a clone or model fund).
Sales material must reflect all product charges as if the series fund had been in existence. The
effective date of the variable annuity must be clearly identified.
In order to give the reader an accurate idea of the performance the variable annuity would have
experienced had the fund been available in the variable annuity, pre-dated performance must be
net of all recurring costs such as mortality and expense risk charges and annual administrative
fees. Such expenses must be based on the charges at the time the fund became an investment
option in the annuity.
Pre-dated performance that does not reflect charges may be presented as long as it is labeled as
such and the material clearly explains which charges have not been reflected. Nevertheless,
members must not overemphasize pre-dated performance that does not reflect all charges.
A sample disclosure regarding standardized and non-standardized performance would read as
follows:
This material depicts past performance, which is not indicative of future results. The investment return and principal value of your annuity may fluctuate, so that the units of the annuity that you purchased, when redeemed, may be worth more or less than what you originally paid for them. Non-standardized Average Annual Total Returns reflect hypothetical investment experience as though ABC Variable Annuity had been in existence since the inception date of the underlying portfolio and includes possible withdrawal charges and fees (describe the fees). Standardized Average Annual Total Returns are calculated from the SEC effective date of the separate account (4/17/06), and include the maximum possible withdrawal charges and fees (describe the fees). As disclosed in the prospectus, the maximum withdrawal charge is 8% of the amount withdrawn before the fourth contract anniversaries, reduced by 1% per year for the next three contract anniversaries, and declining to 0% thereafter.
Communications About Variable Annuity Subaccounts that Contain Non-Standardized Performance Information
Other reasonable measures of historical performance can be included in sales material provided that any non-standardized returns/results are accompanied by SEC standardized average annual total returns. Non-standardized performance cannot be placed in a position of greater prominence than standardized performance. Performance data must be as of the most recent practicable date.
Variable Annuity Rankings A ranking entity refers to any independent entity that provides general information about investment companies to the public. Only rankings supplied by an independent ranking entity can be used.
For Internal Use Only 79
Prudential cannot request that a ranking be created for a particular annuity. A ranking that reflects the relative performance of the separate account of a variable annuity may be included in sales material provided that the information is consistent with the ranking guidelines for variable annuities. The use of a performance ranking of the underlying fund is not permitted because such a ranking does not deduct the charges and expenses of the separate account.
For Internal Use Only 80
ANNUITY ILLUSTRATIONS
Purpose of Illustration
Hypothetical Illustrations may be used with the contract prospectus to demonstrate how a
variable annuity operates. The purpose of the illustration is to shows how the performance of the
underlying investment accounts could affect the contract value and death benefits. The
illustration must reflect the costs associated with the annuity, including ongoing mortality and
expense charges, administrative costs and surrender charges. These illustrations may not be used
to project or predict investment results.
Historical illustrations may also be used, subject to approval by the Marketing Review Unit.
Rate of Return
The illustration may use any combination of assumed investment returns in the underlying
investment account up to and including a gross rate of 10% (8% in New York and Oregon),
provided that one of the returns is a 0% gross investment rate of return. The purpose of the
required 0% rate of return is to demonstrate how a lack of growth in the underlying investment
accounts may affect policy values and to reinforce the hypothetical nature of the illustration.
Although the maximum assumed rate of 10% (8% in New York and Oregon), might be
acceptable, the maximum rate illustrated must be reasonable considering market conditions and
the available investment options.
In addition, preceding any illustration there must be a prominent explanation that the purpose of
the illustration is to show how the annuity operates and may not be used to project or predict
investment results.
Non-Guaranteed Rate of Return
Only those annuity illustration programs approved by Marketing Review can be used.
An advertisement shall not utilize or describe non-guaranteed interest rate in a manner that is
misleading or has the capacity or tendency to mislead and shall not state or imply that the
payment or amount of non-guaranteed interest rate is guaranteed.
The non-guaranteed interest rate(s) shall not be greater than those currently being credited by the
company unless the company has publicly declared the non-guaranteed rates with an effective
date for new issues not more than three months subsequent to the date of declaration. The
For Internal Use Only 81
illustration must set forth with equal prominence comparable illustrations based on the
guaranteed accumulation interest rates.
Gross and Net Premiums
If an illustration states the net premium accumulation interest rate, whether guaranteed or not, it
shall also disclose in close proximity thereto and with equal prominence, the actual relationship
between the gross and the net premiums.
The illustration shall indicate that the insurer reserves the right to change any such element at
any time and for any reason. If this right is limited in any way; such as, for example, agreement
to change these elements only at certain intervals or only if there is a change in the insurer's
current or anticipated experience, the advertisement may indicate any such limitation on the
insurer's right.
For Internal Use Only 82
BROKER-DEALER ISSUES
Broker-Dealer Identification for Securities Products
Whenever marketing material discusses securities products and services, the name of the
broker/dealer offering the product must be clearly and prominently identified.
Securities products and services are offered through Prudential Investment Management Services LLC (PIMS), Three Gateway Center, 14
th Floor, Newark, NJ 07102-4077.
The above disclosure may be tailored for individual products. Please consult with your
Marketing Reviewer. For example, where material only discusses mutual funds, the disclosure
can read: Mutual funds [instead of “securities products and services”] are offered through…
For all registered products, verify that the name of the broker/dealer is included in all marketing material. Use of the appropriate disclosure listed above and/or the use of approved Prudential stationery will satisfy this requirement. Advertising may not contain the address of the non-branch location.
Identification of the Broker/Dealer and Individuals
Any individual promoting securities must identify himself or herself in accordance with his or
her FINRA registrations as either a “Registered Representative” or a “Securities Registered
Principal.”
If a non-member entity is named in a communication in addition to the broker/dealer, the
relationship, or lack of relationship, between the broker/dealers and the entity shall be clear.
If a non-member entity is named in a communication in addition to the broker/dealer and
products or services are identified, no confusion shall be created as to which entity is offering
which products and services. Securities products and services shall be clearly identified as being
offered by the broker/dealer.
If an individual is named in a communication containing the names of a broker/dealer and a non-
member entity, the nature of the affiliation or relationship of the individual with the
broker/dealer shall be clear. The positioning of disclosure can create confusion even if the
disclosures or references are entirely accurate. To avoid confusion, a reference to an affiliation
(e.g., registered representative) shall not be placed in proximity to the wrong entity.
If a communication identifies a single company, the communication shall not be used in a
manner that implies the offering of a product or service not available from the company named.
For Internal Use Only 83
Special FINRA Requirements for Registered Products—Use of Branch and Private Office
Addresses and Telephone Numbers
Sales Literature
Where a branch or private office sales professional wishes to include his/her branch or private
office address and/or telephone number on sales literature promoting a registered product, the
material must also include the address and telephone number of the agency office to which the
branch or private office reports or the central office of the broker/dealer.
Advertisements
Branch and private office addresses cannot be included on advertisements promoting a registered
product. However, in the event that a sales professional in a branch or private office wishes to
include his/her telephone number on advertisements promoting a registered product, the material
must also include the address and telephone number of the agency office to which the branch or
private office reports or the central office of the broker/dealer.
For Internal Use Only 84
COMPARISON to BANK PRODUCTS and INVESTMENT
PRODUCTS DISTRIBUTED THROUGH BANKING CHANNELS
Comparison to Bank Products
Generally products available within retirement plans are not compared to bank products.
However, should comparison be made in advertisements or sales literature, the purpose of the
comparison must be made clear. Additionally, the material must provide a fair and balanced
presentation, including any material differences between the subjects of comparison. Such
differences may include investment objectives, sales and management fees, liquidity, safety,
guarantees or insurance, fluctuation of principal and/or return, tax features, and any other factors
necessary to make such comparisons fair and not misleading.
Any comparison between investment securities (including mutual funds, variable annuities,
stocks, or bonds) and, for example, CDs must disclose, at minimum, the following:
Unlike CDs, which are insured by the FDIC and offer a fixed rate of return, the principal value
and investment return of securities will fluctuate with changes in market conditions.
This information must be included in the main body of the text rather than a footnote.
Depending on the subjects of the comparison, further material differences between the products
may need to be explained. For example, if you compare a stock mutual fund to six-month CD, it
should be clear that a stock mutual fund is generally considered a long-term investment, whereas
a six-month CD is designed for short-term savings needs. Similarly, when comparing a bond
mutual fund to a CD, it is important to explain that should interest rates rise, the value of the
bond mutual fund will fall, whereas the value of the CD will remain fixed until maturity.
Comparisons to a variable annuity require a discussion of all the fees, expenses and surrender
charges, tax features and penalties, guarantees of the issuer, fluctuation of principal, and the
insurance features.
The appropriate disclosures for certain mutual fund investment alternatives should, at a
minimum, include the following:
For money market funds, investors should be advised that, an
investment in the Fund is not insured or guaranteed by the Federal
Deposit Insurance Corporation or any other government agency.
Although the Fund seeks to preserve the value of your investment at
$1.00 per share, it is possible to lose money by investing in the Fund,
For Internal Use Only 85
* For fixed-income or bond funds, investors should receive clear disclosures that,
although such funds may pay higher rates than CDs, their net-asset values are
sensitive to interest-rate movement and a rise in interest rates can result in a decline in
the value of the customer’s investment, and
* For equity funds, while there may be less possibility that investors will confuse such
funds with an insured product such as a CD, they should be clearly advised of the
higher degree of risk to capital associated with equity mutual funds.
Products Distributed Through Banking Channels
To guard against customer confusion or misinformation, advertising material for investment
products and services distributed through a bank channel must display in a conspicuous manner
(enclose in a box) the following disclosure:
Not FDIC Insured—No Bank Guarantee—May Lose Value.