project implementation and monitoring report (pim) with link adds/cctns... · 2012-10-12 ·...

Union Territory of Puducherry Wipro Consulting Services

1 Project Implementation and Monitoring Report (PIM) CCTNS-

Puducherry

Crime & Criminal Tracking Network and Systems

(CCTNS), Puducherry

Submitted By

WIPRO CONSULTING SERVICES

Project Implementation and Monitoring Report (PIM)



Puducherry Document Control

Change Record

Date Author Version Change Reference

17.09.2010 � Kandha Kumar � Sandipani C

1.0 Original

05.10.2010 � Kandha Kumar

1.1 Decisions in State

Empowered Committee on

28.09.2010


2.0 Project Implementation &

Monitoring Report Evaluation

Summary – CCTNS,

Puducherry


3.0 Decisions in State

Empowered Committee on

18.10.2010

13.12.2010 � Rakesh

Gedam

4.0 As per new Guidelines of PIM

Reviewers

Name Designation Department

Harikumar

Balakrishnan

Assistant Manager WCS- IS

Sudhir Madhugiri Senior Manager WCS –IS

Distribution

Copy No. Name Location

1 Mr. Atul Katiyar, IPS, SSP (L&O)

Nodal Officer, CCTNS

Puducherry



Puducherry

Changes made to address the CPMC suggestion / feedback in PIM Report

Sr. Changes / Feedback of

CPMC

SPMC Action Ref.

Section

SECTION 1: QUANTITATIVE/FINANCIAL INFORMATION

1. H/w and site preparation costs

for Police Stations to be revised

• Corrections made on OPEX for

three years including CIPA funded

Police Stations

• 4 Police Stations have been added

Sec 4.1

2. Hardware costs for Higher

offices to be revised

• Corrections made on OPEX.

• One SP was added after the State

plan was sent.

• PHQ is considered to be medium

• Jail, Finger Print Bureau and Police

Control room has been included

Sec 4.2

3. Site preparation costs for Higher

offices to be revised

• Corrections made on OPEX.

• One SP was added after the State

plan was sent.

4. Application customization /

development cost

Detailed module-wise effort break up

provided with justification.

Sec 4.12

5. Data centre & DR cost revamp

to fit the Rs. 300 Lakhs budget &

other cost revisions

Corrections done as per PIM guidelines Sec 4.11

6. Comprehensive Networking

Solution to be added

• Comprehensive network Solution

added

• Location details for Network

Connectivity is provided

Sec 2.4.3.

7. Digitization cost to be revised

as per limit & NCRB guideline

Revisions done as per comment Sec 4.5

8. Capacity building cost

clarifications to be provided

• All police personnel have been

considered for the Basic Computer

Training as suggested by State

Empowered Committee.

Sec 4.7

9. Strengthening of Training

Centers

• 1 existing PTS will be provided

infrastructure

• 4 new training centers have been

proposed by the State Empowered

Sec 4.7



Puducherry Sr. Changes / Feedback of

CPMC

SPMC Action Ref.

Section

Committee.

10. Handholding cost considered

for 6 months per police stations

Handholding Cost for 6 months will be

considered

Sec 4.9

11. Project Management

consultancy cost to include

SPMC cost as well as

justification to be given for

costing

SPMC cost included and detailed

effort break up provided with roles &

responsibilities for the team

Sec 4.10

SECTION 2: NON FINANCIAL INFORMATION

1 No Sustainability Plan provided

SPMC has provided the detail

sustainability plan beyond the support

period of NCRB / MHA

Sec 3.6

8 Scope of services to be added

in Project Plan

Detailed Scope has been added in

the report as a part of Detailed Project

Plan

Sec 3.8

9 Capacity Building Justification for difference in percentage to be provided

� Justification is provided

� Change management

Strategy is included as

Annexure

Sec 2.2.4



Puducherry Table of Contents

EXECUTIVE SUMMARY............................................................................................................................9

1. INTRODUCTION.............................................................................................................................14

1.1. PROJECT BACKGROUND..........................................................................................................14

1.2. BRIEF OF E-GOVERNANCE INITIATIVE IN PUDUCHERRY...........................................................15

1.3. PROJECT OBJECTIVE.................................................................................................................16

1.4. SCOPE OF SERVICE...................................................................................................................17

1.5. EXPECTED BENEFIT TO THE STAKEHOLDERS...............................................................................18

1.6. PROJECT DETAILS......................................................................................................................21

1.7. IMPLEMENTATION LOCATIONS.................................................................................................22

1.8. PROJECT FUNDING ...................................................................................................................24

2. PROJECT DETAILS..........................................................................................................................26

2.1. STAKEHOLDER ANALYSIS ..........................................................................................................26

2.2. SUMMARY OF ASSESSMENT......................................................................................................35

2.2.1. CURRENT STATE PROCESS ASSESSMENT................................................................................36

2.2.2. CURRENT STATE IT SOLUTION ASSESSMENT ...........................................................................37

2.2.3. CURRENT STATE ICT HARDWARE INFRASTRUCTURE ASSESSMENT .........................................37

2.2.4. CURRENT STATE OF CAPACITY BUILDING & CHANGE MANAGEMENT ASSESSMENT ...........39

2.3. SERVICES AND SERVICE LEVELS................................................................................................45

2.4. SUMMARY OF PROPOSED SOLUTION .......................................................................................48

2.4.1. PROCESS INTERVENTIONS.....................................................................................................49

2.4.2. IT SOLUTION INTERVENTIONS ................................................................................................51

2.4.3. SOLUTION & TECHNOLOGY ARCHITECTURE .........................................................................53

2.4.4. CAPACITY BUILDING PLAN AND CHANGE MANAGEMENT INITIATIVES ..............................70

3. IMPLEMENTATION PLAN ...............................................................................................................78

3.1. IMPLEMENTATION MODEL ........................................................................................................79

3.2. MONITORING AND EVALUATION PARAMETERS.......................................................................87

3.3. GOVERNANCE STRUCTURE.......................................................................................................89

3.4. OTHER AGENCIES .....................................................................................................................92

3.4.1. UT OF PUDUCHERRY DESIGNATED AGENCY.........................................................................92

3.4.2. STATE PROJECT MANAGEMENT CONSULTANT (SPMC) ........................................................92



Puducherry 3.4.3. STATE PROJECT MANAGEMENT UNIT (SPMU) .......................................................................92

3.4.4. SYSTEM INTEGRATOR (SI) ......................................................................................................93

3.5. RISK MITIGATION AND MANAGEMENT ....................................................................................95

3.6. SUSTAINABILITY PLAN ...............................................................................................................97

3.7. EXIT PLAN................................................................................................................................101

3.8. DETAILED PROJECT PLAN........................................................................................................107

4. FINANCIAL DETAILS ....................................................................................................................110

4.1. HARDWARE COST FOR POLICE STATIONS ..............................................................................111

4.2. HIGHER OFFICES HARDWARE COST .......................................................................................114

4.3. HARDWARE COST FOR JAIL, FINGER PRINT BUREAU & POLICE CONTROL ROOMS ...............115

4.4. SUMMARY OF HARDWARE COST............................................................................................116

4.5. SITE PREPARATION COST FOR POLICE STATIONS & HIGHER OFFICES ....................................117

4.6. NETWORKING INFRASTRUCTURE COST ...................................................................................118

4.7. CAPACITY BUILDING COST.....................................................................................................120

4.8. DATA DIGITIZATION COST ......................................................................................................123

4.9. HANDHOLDING SUPPORT COST .............................................................................................124

4.10. PROJECT MANAGEMENT CONSULTANCY COST ....................................................................125

4.11. DATA CENTRE & DR SITE COST ................................................................................................128

4.12. ADDITIONAL CUSTOMIZATION / DEVELOPMENT COST ..........................................................129

5. CONCLUSION AND WAY FORWARD..........................................................................................133

ANNEXURE 1 – IMPLEMENTATION LOCATIONS..................................................................................134

ANNEXURE 2- LOCATIONS IDENTIFIED FOR NETWORK CONNECTIVITY (CO-LOCATED OFFICES)....137

ANNEXURE 3 – REGION WISE STRENGTH OF POLICE PERSONNEL IDENTIFIED FOR CCTNS PROJECT.141

ANNEXURE 4 – DETAIL FUNCTIONAL SPECIFICATION REQUIREMENT ................................................142

ANNEXURE 5 – QUALITY ASSURANCE DURING DATA DIGITIZATION .................................................182

ANNEXURE 6 – REGISTERS FOR DATA DIGITIZATION..........................................................................187

ANNEXURE 7 – SPECIALIZED POLICE STATION ...................................................................................188

VIGILANCE AND ANTI-CORRUPTION CELL ........................................................................................................188

FOOD CELL POLICE STATIONS ..........................................................................................................................191

PROTECTION OF CIVIL RIGHTS ..........................................................................................................................196

CID POLICE STATION ......................................................................................................................................202

TRAFFIC POLICE STATION .................................................................................................................................208



Puducherry Abbreviations

Sl No Abbreviation Description

1. ASI Assistant Sub Inspector

2. AWPS All Woman Police Station

3. CAS Core Application Software

4. CB Capacity Building

5. CCIS Crime and Criminals Information System

6. CCTNS Crime & Criminal Tracking Network System

7. CI Circle Inspector

8. CID Crime Investigation Department

9. CIPA Common Integrated Police Application

10. CPMU Central Project Monitoring Unit

11. CRB Crime Record Bureau

12. CRO Crime Record Office

13. DC Data Centre

14. DCRB District Crime Record Bureau

15. DGP Director General of Police

16. DIG Deputy Inspector General

17. DNS Domain Name System

18. DRC Disaster Recovery Centre

19. DSB District Special Branch

20. EMS Enterprise Management System

21. FIR First Information Report

22. FPB Finger Print Bureau

23. FRRO Foreigners Regional Registration office

24. FRS Functional Requirement Specifications

25. G2G Government to Government

26. GoI Government of India

27. GUI Graphical User Interface

28. HC Head Constable

29. HQ Head Quarter

30. HR Human Resource

31. ICT Information and Communication Technologies

32. IG Inspector General

33. IO Investigating Officer

34. IT Information Technology

35. LAN Local Area Network

36. LLD Low Level Design

37. MHA Ministry of Home Affairs

38. MMP Mission Mode Project



Puducherry 39. MTW Motor Transport Workshop

40. NCRB National Crime Record Bureau

41. NeGP National E-Governance Programme

42. NIC National Informatics Centre

43. NOC No Objection Certificate

44. OS Operating System

45. PC Police Constable

46. PCR Cell Protection of Civil Rights Cell

47. PHQ Police Headquarter

48. PP Puducherry Police

49. PSWAN Pondicherry State Wide Area Network

50. RFP Request for Proposal

51. RTI Right to Information

52. RTO Regional Transport Officer

53. SAN Storage Area Network

54. SB Special Branch

55. SCRB State Crime Records Bureau

56. SDA Software Developing Agency

57. SDC State Data Centre

58. SDPO Sub Divisional Police Office

59. SHO Station House Officer

60. SI System Integrator

61. SI Sub Inspector

62. SIGMA Specialized Intelligence Gathering Machinery

63. SLA Service Level Agreement

64. SP Superintendent of Police

65. SPMC State Program Management Consultant

66. SPMU State Project Monitoring Unit

67. SQL Structured Query Language

68. SRS System Requirement Specifications

69. SSDG State E-Governance Services Delivery Gateway

70. SSP Senior Superintendent of Police

71. UAT User Acceptance Testing

72. UDR Unidentified Dead Bodies Report

73. UPS Uninterrupted Power Supply

74. UT Union Territory

75. VAC Vigilance & Anti-Corruption Unit

76. VPN Virtual Private Network

77. VRK Vulnerable Record Keeping

78. WAN Wide Area Network

79. WHC Woman Head Constable

80. WSI Woman Sub Inspector



Puducherry Executive Summary

Crime and Criminal Tracking Network and Systems (CCTNS) is a Mission Mode Project

conceptualized and sponsored by the Ministry of Home Affairs (MHA) towards

enhancing outcomes in Crime Investigation and Criminals Tracking. It envisages

creating a nationwide, networked infrastructure for supporting an ICT (Information and

Communication Technologies) enabled state-of-the-art policing system.

The project would be undertaken by the State Designated Agency, and State

Empowered Committee with support from UT/District Mission Team, State Project

Management Consultant (SPMC), State-Level Program Management Unit (S-PMU) and

System Integrators at the Union Territory Level.

Puducherry Police Department desires to aggressively implement the CCTNS Project

with specific tools and framework, guidelines and directives, etc. In this regard, the

Department has entrusted Wipro Consulting Services (WCS) to perform the role of SPMC

wherein design and solution of the project for the Union Territory would be its

responsibility.

The project requirement and associated deliverables has been clearly defined in 3

phases as enlisted below –

Phase I

� Report 1 - Detailed Assessment Report

� Report 2 – BPR, To-BE and Functional Requirement Specifications

� Report 3- Infrastructure Requirements

� Report 4 - M&E Framework

� Report 5 - CB & CM Report

� Report 6 - Data Migration & Digitization Report

� Report 7 - Project Implementation and Monitoring (PIM) Report

Phase II

� Report 8 - Request for Proposal (RFP) for System Integrator (SI)

� Report 9 - Bid Evaluation Report

Phase III

� Report 10 - Implementation Project Plan

� Report 11 - Implementation Certification Report

� Report 12 - Activity Closure Report

This current document is “Report 7 – Project Implementation and Monitoring (PIM)

Report” covering the overall CCTNS project design including BPR, process

recommendation for TO-BE scenario, solution design including functional architecture,

technical architecture, solution architecture, database architecture, network

architecture, etc; hardware and connectivity requirement, training and capacity



Puducherry building requirement, fund requirement for all the required components along with

implementation plan. This report is a comprehensive document of all requirements for

successful implementation of CCTNS project in Puducherry union territory.

This report meets the requirement of Project Implementation Requirement and Project

Implementation and Monitoring Report deliverable comprehensively. The following

table maps the overall requirement of the above mentioned reports as per the Terms of

Reference of SPMC –

Project Implementation Requirement Project Implementation and Monitoring

Requirement Yes /

No

Requirement Yes /

No

Details of Project Implementation

Location

YES Stakeholder Details YES

Infrastructure Requirement at

Project Implementation Location

YES

Infrastructure Requirement at

Data Centre and Disaster

Recovery Centre

YES

Infrastructure Requirement for

police Station, Higher Offices

and Data Centre

YES

Network Connectivity YES Network Connectivity

Requirement

YES

Capacity Building and Training

Requirement including

strengthening of Training

Infrastructure

YES Capacity Building Requirement

and Readiness

YES

Change Management Strategy YES Change Management

Requirement

YES

Digitization and Data Migration

Strategy

YES Digitization and Data Migration

Strategy

YES

Handholding Support and

Escalation

YES Handholding Support and

Escalation

YES

Details of Tools / Solutions for

Infrastructure Management

YES Phasing of Functionality / Roll

Out

YES

Service Levels and Measurable

outcomes

YES Service and Service Levels YES

--- Summary of Requirement

Gathering and Analysis

YES

--- Solution and Technology

Architecture including

integration with CAS

YES



Puducherry --- Risk Factor Impacting

Implementation of CCTNS

YES

--- Overall Implementation Plan YES

--- Financial Models and Estimates YES

--- Governance Structure YES

--- Source of funding for plan

period and beyond

YES

We understand from the above mapping table that the Project Implementation and

Monitoring Report comprehensively covers all the requirement of Project

Implementation Requirement report and take it to the next level where solution and

technology architecture, governance plan, financial requirement, overall

implementation plan, etc thereby making it a ‘Blue Book’ for implementation.

The report summarizes the analysis of assessment undertaken at Puducherry and brings

out clearly the challenges and problems faced by the department in executing the

identified policing systems and process under the current project. Further, it elaborates

the proposed functional and technological solution proposed under the project. It

draws from the FRS report to bring out the functionality requirement for CCTNS

application for the union territories. A summary of the FRS is presented in this report and

further the details FRS is annexed with the report.

This document covers the infrastructure requirement for successful implementation of

the CCTNS project in the union territory. It includes the requirement of ICT infrastructure

including network and connectivity for all the Police Stations, Higher offices including SP

offices, SSP, Circles, SCRB, PHQ, and other identified location. Data Centre and Disaster

recovery Centre requirement was originally planned separated for the Police

Department. Later on it was decided by the State Empowered Committee that the

State Data Center would be used for the project and keeping in mind the missions

criticality of the Police functioning, servers and storage cost would be borne separately

under the CCTNS project.

Further, data digitization requirement is also described in this report. A comprehensive

assessment and requirement of the data digitization for the union territory has been

indicated in the report. We have enlisted the records / register which would need to be

digitized based on the FRS recommendation made. It includes the average annual

estimated number of records for each of the identified document for digitization. Also,

as per the CCTNS guidelines the overall estimation of digitization requirement for 10

years has been done. The information is heavily drawn from the Data Digitization Report

and is used accordingly in this report.



Puducherry

Capacity Building and Training Requirement including strengthening of Training

Infrastructure is being recommended in this report. This includes the change

management strategy recommended to be followed along with the training strategy

and plan for the same. Change Management Training has been recommended based

on the assessment of requirement. This is beyond the advised set of training in the

Capacity Building Guidelines by NCRB. The information is heavily drawn from the

Change Management and Training Report and is used accordingly in this report.

This report further detail outs the implementation plan for CCTNS project in Puducherry.

Even though the size of the Puducherry is small and relatively few Police stations in the

region, it is recommended to undertake police stations in one circle in Puducherry

region. For better implementation, the project has been recommended to be

undertaken in various phases based on the project life cycle framework and to improve

the results of the project by adopting the learning’s and challenges faced in pilot

implementation. Also, the implementation is supported by governance structure as

recommended by NCRB. Appropriate changes have been recommended in the

governance structure based on the specific nuance of the UT of Puducherry.

A detailed financial requirement for implementation has been worked out and

included in this report. We have followed the financial templates provided by NCRB.

The detailed financial working sheet have been created to map all the financial

requirement of the project and consolidated to fill in the recommended format of

NCRB. The financial requirement for ICT Hardware and Software, Data Centre and

Disaster Recovery Centre, Networking and Connectivity, Training and Capacity

Building, Handholding Support, State Project Management Unit, Application

Development / Customization, Data Digitization, Warranty Required, etc. has been

included to arrive at the fund requirement for successful implementation of CCTNS

project in the Union Territory.

The Project Implementation and Monitoring Report summarizes the overall requirement

for successful implementation of CCTNS project in Puducherry Union Territory. It details

out the proposed solution, Application Customization and Development Requirement,

CAS integration approach, Digitization requirement, ICT hardware and networking and

connectivity requirement, Data Centre and Disaster Recovery Centre, Capacity Building

and Training Requirement, Monitoring and Evaluation requirement, Governance

Structure along with Roles and Responsibilities, Detailed Project Implementation Plan

along with Phasing recommendation and Financial Requirement for implementation.



Puducherry This report would be used for funding approval from NCRB and further for

implementation guidelines for the project



Puducherry 1. Introduction

1.1. Project Background

Common Integrated Police Application (CIPA) started in the year 2004 after a detailed

study thereof by a Subgroup of domain and technical experts. The pilot project was

launched in Delhi in 2005. Computer hardware, software and technical assistance were

provided to police stations. 20% police stations have been covered under CIPA

wherein, at present, FIRs are being registered digitally and some events relating to

investigations are also being captured. Over a period of time, it was felt that with the

current pace, it would take many years before all police stations in India could be

covered. It was also felt that a stand-alone system of this nature would have very

limited utility. Keeping these aspects in view, it was decided that there is a need for

expanding the functional applications, widening the territorial spread, and building in

networking capabilities in the system, both from the angle of Management Information

Systems (MIS) requirements and storage, collation, analysis and transmission/sharing of

crime and criminals related information. The collated information should be shared

across police stations, Districts, States and Central levels. In this background, the Crime

and Criminal Tracking Networking and Systems (CCTNS) Scheme was conceived and

incorporated in the Eleventh Five Year Plan.

CCTNS aims at creating a comprehensive and integrated system for enhancing the

efficiency and effectiveness of policing through adoption of principles of e-

Governance and creation of a nationwide networking infrastructure for evolution of IT-

enabled-state-of-the-art tracking system around ‘investigation of crime and detection

of criminals’. It aims to create infrastructure and mechanism to provide the basis for

evolution of an IT enabled state-of-the-art workflow (Processes) automation system in a

planned manner from Police Station level upwards and also provide public service

delivery systems. It will not only automate police functions at police station and higher

levels but will also create facilities and mechanism to provide public services like

registration of online complaints, ascertaining the status of case registered at the police

station, verification of persons etc.

CCTNS will cover all the Police Stations in the Union Territory Puducherry, and also the

Circle offices, Sub-Divisions, District headquarters, SP offices, State/UT headquarters.

There are totally 95 locations {covering 48 – PS (Including CIPA), 15 – Circles, 6-SDPOs, 2-

Districts (SSP offices), 8 –Other Offices, 1 PHQ, 4-Jail, 1- Finger Print Bureau and 1 CRB, 4-

Police Control Rooms and 5-Training Centers} under CCTNS. These are locations in

which FIR is filed and they are considered as the terminal ends for collecting information

required for “Crime in India” data. Necessary Hardware will be provided at all these

locations including data centre along with a data recovery center will be provided. All



Puducherry these locations will be networked by providing appropriate high-speed connectivity via

BSNL (Primary connectivity) for data transfer and sharing of information amongst various

stakeholders. State Wide Area Network (SWAN) will be secondary connectivity.

1.2. Brief of e-Governance initiative in Puducherry

� Common Integrated Police Application (CIPA) - Mission Mode Project (MMP) under

e-Governance of Government of India aims at automation of all functions carried out at the police stations. In Puducherry, all the police stations have CIPA installed and are operational. Customization of CIPA for Puducherry has been attempted for 17 times and still the process is not completed. Lack of manpower is one other major challenge for entering and updating information in CIPA application.

� State Wide Area Network – Puducherry State Wide Area Network is under the initial

stages of implementation for Police departments. Currently connectivity up to SSP office has been planned but is yet to be implemented. Connectivity to offices below the rank of SSP is still not listed under the project. Full implementation of SWAN connecting all offices is expected in the future and will become a strong backbone

for all departments in Puducherry.

� State Data Center – The Implementation of State Data center in Puducherry is in

Progress and expected to be Operational by December 2010.

� An MIS application has been developed internally for preparing reports using CIPA data. There are two applications for it namely MIS for CIPA implementation and MIS for CIPA integration

� Modernization of Control Room is an ambitious project of the Government of Puducherry initiated and implemented with their own funding. In this project Dial 100 for emergency and Vehicle tracking systems were modernized.

� The official website of Puducherry police (http://police.pondicherry.gov.in/) cover all information about the department like location of the Police Stations, Organization chart, Crime information, Statistics, General information to the public,

Traffic information, Assistance, Contact details, other useful links etc. This website is regularly updated and maintained as part of open administration.

� Personnel Information System (PIS) is an application which captures all the information of personnel working for Puducherry police force. It contains official data of an individual like rank, promotions, postings, trainings attended, awards, special tasks, qualifications, transfers, achievements etc.



Puducherry � E-Salary is a software application which is used for maintaining the salary stack of a

person and is useful for creating automated pay slips. This application is widely used

and serves as a model for realizing the benefits of computerization in government departments

� Passport verification is an internally developed application using MS Access to automate the passport verification process regularly handled by the police department. Any application sent for police verification from the passport office can be uploaded using this standalone application

� Foreigner Regional Registration office (FRRO) and residential permit monitoring application is used for tracking all the foreigners visiting Puducherry.

The possible linkages envisaged with the CCTNS application are with the Transport Software application – Vahan and Sarathi, Gram Panchayat – Registration of Birth and Death Software, Court – Court Information System and passport Office – Foreigners Registration Software,

1.3. Project Objective

The overall objective of the MMP is based on enhancing the operational efficiency and

effectiveness of the police force in delivering the services. The broad objectives of the

project are as follows:

1. Make the Police functioning citizen friendly, transparent, accountable, effective

and efficient by automating the processes and functions at the level of the

Police Stations and other police offices at various levels.

2. Improving delivery of citizenPcentric services through effective usage of

Information & Communication Technology (ICT).

3. Provide the Investigating Officers with the tools, technologies and information to

facilitate faster and more accurate investigation of crime and detection of

criminals.

4. Improve the Police functioning in various other areas such as Law & Order, Traffic

Management, curbing organized crimes, resource management etc.

5. Facilitate collection, storage, retrieval, analysis, transfer and sharing of data and

Information among Police Stations, Districts, UT headquarters and other

organizations /agencies, including those at Government of India level.

6. Enabling and assisting the senior Police Officers in better management of Police

Force

7. Keep track of the progress of the crime and criminal investigation and

prosecution Cases, including progress of cases in the Courts.

8. Reduction in manual and redundant Record keeping.



Puducherry 9. Providing user friendly interface to citizen information requirement through citizen

portal solution

10. Provide enhanced Tools for Crime Registration, Investigation, Crime Prevention,

Law & Order Maintenance and other functions like Traffic Management,

Emergency Response, Human Resource Management, Store Management,

Finance Management

11. Increase Operational Efficiency by:

a. Reducing the necessity to manually perform monotonous and repetitive

tasks

b. Improving the communication e.g. Police messaging, email systems, etc.

c. Automating back-office functions, and thereby release Police staff for

greater focus on core Police functions

12. Create platforms at State and Central levels for sharing crime and criminal

information/ databases across States and across the country. This would enable

easy sharing of real-time information across Police Stations and Districts at the

State level and across States at the National level, there by resulting in:

a. Improved investigation and crime prevention

b. Better tracking of criminals, suspects, accused, repeat offenders, etc.

1.4. Scope of Service

CCTNS will cover all the Police locations in the State including State Police Head

Quarters, Circles, SSP offices and District headquarters, Sub-Divisions Offices, District

Police Stations, District Special Branches, Special Intelligence Branches and District

Crime Branches.

Necessary Hardware will be provided at all these locations including Data Centers at

State headquarters. All these locations will be networked by providing appropriate

high-speed connectivity for data transfer and sharing of information amongst various

stakeholders.

There are 48 police stations in the Union Territory of Puducherry out of which 41 stations

have already been covered under CIPA project. New and advanced hardware like

Digital camera, Fingerprint Reader, External Hard drive and Electronic pens are

provided under this project all the police stations. Network connectivity will also be

provided with appropriate high speed connectivity for data transfer and sharing of

information amongst various stakeholders. The services to be covered under CCTNS

project are:

1. Complaints/ information to the concerned Police Station

2. Status of the complaint or case registered at Police Station



Puducherry 3. Copies of FIRs, postPmortem reports and other permissible documents etc.

4. Details of arrested persons/ wanted criminals and their illegal activities etc.

5. Details of missing/ kidnapped persons and their matching with arrested,

unidentified persons and dead bodies

6. Details of stolen/ recovered vehicles, arms and other properties.

7. Submission of requests for issue/ renewal of various NOCs, clearances and

permits and status of requests online.

8. Linkage to court, medical services, forensic request, etc.

9. Portal for sharing information and enable citizens to download required forms/

certificates etc.

10. Foreigner Registration

11. Handling of Cyber and Mobile Crime

12. Issue of Certificate

All the above services and other modules as discussed in sec 2.4.2 would be

implemented in the UT through the “Bundled Services” as mentioned in Sec 3.6. The

bundled services by the SI would typically include installation and commissioning of

hardware and networking equipment, site preparation, customization and

development of extended modules of CAS State, Capacity Building and Change

Management Activities, Handholding Support etc.

1.5. Expected Benefit to the Stakeholders

The following table summarizes the stakeholder analysis undertaken by Wipro

Consultant during the assessment phase and enlists the benefit to each of the

stakeholders –

S. No Stakeholde

r

Benefits

1. Citizens � Multiple channels to access services from police like,

Web, Call centre and Police dept Office to access the

some services they need. This would save them a lot of

time and effort and would ensure convenience to each

citizen.

� Simplified process for registering and tracking petitions

and FIRs



Puducherry � Simplified process for accessing general services such

as requests for certificates, verifications, and permissions

� Simplified process for registering grievances against

police

� Simplified process for tracking the progress of the case

during trials

� Simplified access to view/report unclaimed/recovered

vehicles and property

� Improved relationship management for victims and

witnesses

� Faster and assured response from police to any

emergency calls for assistance

� The Citizen would get the benefit as the processes will

become quick and efficient. It has been envisaged that

the citizens would be provided with quick and easy

access to the desired services

� Citizens would be having the flexibility of obtaining

status of its application/service request immediately on

request.

� Citizens would also get the advantage of various

payment options and channels through various

payment interfaces

2. Police

Department

� Enhanced tools for investigation

� Centralized crime and criminal information repository

along with the criminal images and fingerprints with

advanced search capabilities

� Enhanced ability to analyze crime patterns, modus

operandi

� Enhanced ability to analyze accidents and other road

incidents

� Faster turnaround time for the analysis results (crime and

traffic) to reach the officers on the field

� Reduced workload of the police station back-office

activities such as preparation of regular and ad-hoc

reports and station records management

� Enhanced tools to optimize resource allocation for

patrols, emergency response, petition enquiries, and

other general duties

� A collaborative knowledge-oriented environment

where knowledge is shared across the different regions

and units



Puducherry � Better coordination and communication with external

stakeholders through implementation of electronic

information exchange systems

� Advanced tools for traffic regulation and enforcement

� Automated system would save the efforts of the officials

in various day to day tasks.

� Automation of Search of Documents will facilitate

convenience for the Police officials

� Speedy recovery of data and impounding will be

possible due to instant access to data.

� Timely Report generation with all desired fields would be

possible through the automated system. This will help

the decision makers of the Department in prompt

decision making & progress tracking.

� Multiple access channels for the citizens would lead to

reduce rush and chaos at various offices across the UTs.

3. Police

personnel

� Balanced performance evaluation metrics and

framework

� Simplified process for registering grievances within the

department

4. Police

officials

� Balanced performance evaluation metrics and

framework

� Simplified process for registering grievance within

department

� Simplified process for personnel’s administrative services

such as leave, pay-roll, loans, and bill claims

� Integrated view of the service record that presents the

performance feedback and training needs

5. External

Department

s

� Seamless integration with police systems for better

citizen service delivery and improved law enforcement

6. Ministry of

Home Affairs

& NCRB

� Standardized means of capturing the crime and

criminal data across the police stations in the country

� Faster and easier access to crime and criminal

information across the country in a manner amenable

for trend and pattern analysis

� Enhanced ability to detect crime patterns and modus

operandi across the UTs and communicate to the UTs

police departments for aiding in crime prevention



Puducherry

1.6. Project Details

Following table summarizes the project detail for Puducherry –

S.

No.

Parameter Description

1 Project Title CCTNS Project implementation for the Union

Territory of Puducherry

2 Does the Project fall under an

existing Mission Mode Project

(MMP)? If yes state which.

Police Mission Mode Project

3 Type of Project Mission Mode Project

Project Initiator Details

Department Police Department

Contact Person Shri. Atul Katiyar, IPS , SSP (L&O)

4

Contact Details Orleanpet Police Station, Puducherry

Ph – 0413 2205303, M-9489205003

e-mail – ssplo.pon.nic.in

State Project Management Consultant 5

Name of Consultant from

Government of State

Wipro Infotech

6 System Integrator To Be selected on the basis of RFP to be

floated

7 State Designated Agency Puducherry police E-governance Society

(PPEGS)

Contact Person SP (CID) / Director (CRB), Puducherry

Address Second Floor, CID Complex,

Guber Avenue, Police Head Quarters,

Beach Road, Puducherry

Ph-0413 2224061

e-mail – [email protected]

Heads No. of units

Police Stations 48

SDPO 6

Districts 2

Circles 15

Training Centers 5

Project Coverage

Other Offices 8



Puducherry PHQ (medium) 1

CRB 1

Jail 4

Finger Print Bureau 1

Police Control Rooms 4

1.7. Implementation Locations

The locations selected for implementing CCTNS project in terms of providing hardware

infrastructure, additional equipments to CIPA police stations, network equipments and

connectivity has been elaborated in this section.

Police Stations

As per Section 5.1 of the State plan, 14 police stations were recommended for CCTNS

project and 41 police stations have already been covered in CIPA. The 7 outpost listed

among the 14 police stations are removed from the scope of the project. Vigilance,

Excise, Anti-Corruption Cell (VAC-Puducherry) and Food Cell (Puducherry and Karaikal)

are locations where FIR is filed (Notified trough State Gazette). Information for Crime in

India is taken from these locations as they are policing end terminals. Government

Orders, detailed functioning and role of these police stations are described in

Annexure-1.

Circles

As per section 5.2 of the State Plan, 18 circles were recommended for coverage under

CCTNS project. Only 15 Circles are valid as per the guidelines. The Circles covered in

CCTNS are 10 circles in Puducherry, 3 circles in Karaikal, 1 circle in Mahe and 1 Circle in

Yanam.

Sub-Divisional Police Office/SPs

As per section 5.2, 14 locations are identified for SDPOs and SPs. All 6 SDPOs are taken

up but only 7 SP offices are taken up under CCTNS. 4 SP offices where FIR is filed are

CID, PCR Cell, VAC and Food Cell. 2 Specialized locations where verification like

passport verification, government servant verification etc are regularly performed.

Details in terms of GOs , functioning, staff strength of all these offices are given in

Annexure-1.

Districts/SSPs

There are 2 district offices in Puducherry UT namely Karaikal and Puducherry. The 3 SSP

offices are considered for CCTNS in UT of Puducherry. Senior Superintendent of Police is

Law & Order and SSP (Karaikal) are considered as District offices. SSP (C&I) office is



Puducherry taken up as higher offices for calculating infrastructure requirements and it is located at

State Head Quarter.

State Head Quarters and CRB

One State Head Quarter and one CRB are located in Puducherry. These two offices are

suitably considered under CCTNS for infrastructure assessment and site preparation.

Please refer Annexure-1 for details of Implementation location.


24 Project Implementation and Monitoring Report

CCTNS- Puducherry 1.8. Project Funding This section will provide an overview of the funding anticipated from the Center and the funding that will be provided by

the State. In the first year the centre will be funding 10% of the total cost across different categories. Section 4 of this

report will provide details of the funding. However a summarized version is presented in this section

Sl No

Funds Category 2009-10 2010-11 2011-12 Total (In Lakhs)

Centre State Total Centre State Total Centre State Total Centre State Total

1 Hardware Cost for Police Stations (CIPA)

2 Hardware Cost for Police Stations (Non CIPA)

3 Hardware Cost for Higher Offices

4 Site Preparation Cost- Police Stations (including CIPA)

5 Site Preparation Cost- Higher offices

6 Application Customization/Development Cost

7 Data Centre & Disaster Recovery Cost

8 Networking Infrastructure Cost

9 Networking Connectivity Cost

10 Handholding Support Cost

11 Project Management Consultancy Cost

12 Data Digitization Cost

13 Capacity Building Cost

14 Strengthening of Institution Cost (Training Centers)

Total



CCTNS- Puducherry The detailed costing break ups are provided in Section 4 of this document

Funds Category 2009-10 2010-11 2011-12 Total

(I) Building Costs

(II) Civil infrastructure

(III) Manpower Costs

(IV) Operating costs not covered under centre funding

(V) Other Consumables

(VI) Electricity and Power costs

(VII) Communication Tariff Costs

(VIII) Facilities Management

(IX) Annual maintenance costs not covered the Centre funding

Total

Long term plan for Operational Expenses: It has been observed that owing to citizen centric services of the police

department and the low volume of transactions, the cost of levying a user fee for transactions in Police Department will

be greater than the revenues earned from the user fee. Obtaining consensus from the department to levy fee to citizens

is also a sensitive issue. Hence, it is advisable to use Non-Plan funds ear marked for the Home Department towards

operational expenses of the CCTNS project.



CCTNS- Puducherry 2. Project Details

2.1. Stakeholder Analysis

This section will identify the multiple stakeholders and describe the roles and

responsibilities of the stakeholders in the CCTNS project. It will also provide a description

of the expectations of each stakeholder from the CCTNS project. It will also list the down

the magnitude of impact of the stakeholder on the project. Following table maps the

role of stakeholder along with the key challenges and issue faced and their

expectation from the CCTNS project –

Key

Stakeholder

Role Key Issues faced Expectation from the

CCTNS Project

Citizens Citizens are the

customer of

various Police

services. Citizen

lodge

FIR/complaints

with Police and

follow up for

progress. They

also raise

various request

related to

Community

Policing and

crime

prevention.

• Majority of the Petitions

are not Registered

• Have to follow the status

of complaint/

application/FIR from

Police Office

• Failure to produce

identity during

patrol/emergency lead

to harassment

• Delay in verification in

case of police clearance

due to non availability of

data at single point

• Provide multiple

channel for

registration of

petition, application

filing and status

tracking

• Faster verification of

documents

• Better transparency

of operations leading

to enhanced

governance

Police

department

Police

department is

owner for all

Processes

identified for

CCTNS. Police

department is

responsible for

maintaining law

& order and to

prevent crime.

• Time consuming analysis

of crime data and non

availability of tools for

analysis at PS level

• Inability to verify details

of suspicious vehicles

and Citizens

• Redundant activity

related to updation of

FIR, case history, data at

SSP and higher Offices

• Dept should be able

to generate various

reports on area wise

crime pattern etc to

develop Patrol Plan

• Access to crime

database at PS level

• Reflection of every

updation in all related

registers

• Online



CCTNS- Puducherry Key

Stakeholder


CCTNS Project

Police dept. is

required to

register all

cognizable and

non cognizable

Offence and

investigate

them. Police

department

through Public

Prosecutor

make efforts in

proving

accused guilty

during the trial.

• Collection of oral

evidences of witnesses at

scene of offence.

• Delay in communication

with supporting agencies

like Forensic dept.

/Finger Print Bureau /

Cyber Criminal Lab

• Lack of tools for analysis

of evidences and

pattern of events and

preparation of report

communication with

supporting agencies

for deployment of

officer, submission of

report etc

• IT should support in

analyzing crime &

criminal records

Police

officials

Police Officials

are the

individuals

responsible for

carrying out the

all roles and

responsibilities

on behalf of

Police dept.

• Unavailability of Police

Officials for core Policing

functions

• Non availability of real

time access to

information about

availability of Police

force, Equipment for

emergency and security

• Movement of files etc

through System with

least possible physical

intervention

• Single data source for

status of Police force,

Equipment availability

• Automation of

personnel data like

salary stack,

promotions, transfers

and retirement

benefits

External

Agencies

• Courts

• Collector

Office

• Regional

Passport

Office

• Regional

Transport

External

agencies have

varied role

while

interaction with

Police. They are

initiators of

some Process,

while are user

of output in few

• Delay in collection of

information from external

agencies is a time-

consuming affair and

takes away valuable

Police from the more

productive front line

duties

• Delay in preparation and

collection of inquest

• External agencies

should send

information on time to

right person for

accurate action

• External agencies

should prepare and

submit report/

certificate using

CCTNS




Stakeholder


CCTNS Project

Office

• Jail

• Finger Print

Bureau

other process. report and get it signed

• Delay in preparation of

the charge sheet with

the Public prosecuting

• The visitors may provide

useful link/clue on case

but currently this

information are not

shared proactively by Jail

• Parole & Pre mature

release processing is time

consuming and District

Police do not get

information on time

• Establishing authenticity

of vehicle/driver

documentation

• Police and Public

Prosecutor should be

able to discuss and

review the charge

sheet remotely

• Jail should capture

and share all visitors

information every day

• Parole request or Pre

Release status should

be available to Police

on time

• RTO should prepare

database of Licenses

and Registered

vehicle and make it

accessible to Police

• Internet and Mobile

service provider’s

database will be

available for tracking

and preventing cyber

and mobile related

crimes.

National

Crime

Record

Bureau

(NCRB)

NCRB as

central agency

act as

custodian of

crime &

criminal data.

They facilitate

coordination

and exchange

of data with

state police

depts.

• Delay in receiving

crime/criminal related

data from state

• The old data are often

incomplete and

inaccessible

• The updation of data

at PS or higher level

should be accessible

to NCRB

• The old data should

be digitized and

achieved in System

Ministry of

Home

Affairs

MHA is

responsible to

maintain law &

• Real time monitoring and

report generation is not

possible

• The MHA should have

access to real time

data up to PS level.




Stakeholder


CCTNS Project

(MHA) order in nation

and strategies

the action to

tackle any

internal security

issue

Stakeholder Responsibility:

A detailed analysis of Stakeholder has been done on the CCTNS environment in terms

of their influence on adoption of CCTNS and influence on the process and success of

updation. Further, the SPMC team has mapped the interest or benefit accruing from

the CCTNS system or the interest of the stakeholder on success of the CCTNS

application. SPMC has identified following key Stakeholders –

� Citizens

� Police department / Police officials

� External Agencies – Courts, Collector Office, Regional Passport Office, Regional

Transport Office, Jail, and Finger Print Bureau etc.

� National Crime Record Bureau (NCRB) / Ministry of Home Affairs (MHA)

Based on its analysis after discussion with various stakeholders at different levels have

tried to map the influence and interest of the stakeholders on the CCTNS project – the

resulting environment emanating from successful implementation, the resistance which

could possibly result, the enabling environment, the resulting benefit, etc. Please note

that mapping is not to scale and is based on the perception of the stakeholders and

observation of the SPMC.



CCTNS- Puducherry

It is observed that citizens and Police Department / Police Officials have maximum

influence on the project because of their direct involvement with the project as they

are the end user of the application. MHA / NCRB have medium influence in spite of it

being the funding agency / owner of the application. The reason for this could be that

implementation and adoption of any new application could be ‘Top Driven’ to an

extent but it has to be ‘Bottom –Up” adoption for sustainability. The external agencies

have the least influence amongst the stakeholder on the CCTNS environment owing to

the fact that their involvement is at a later stage is limited to additional functionality

and overall integration of departmental systems.

On interest / benefit scale, it is observed that Citizen and MHA / NCRB would maximize

owing to the fact of the direct benefit flowing from adoption and successful

implementation of the CCTNS application in light of the stated requirement from the

Policing System. Based on the discussion with the stakeholders, the Police Department /

Police Official scores ‘medium’ on envisaged benefit. This result is highly driven by the

various discussions which SPMC had at various levels in the department. However,

SPMC in its own opinion believes that Police Department / Police Officials would score

high on this because of the direct benefit in terms of ease of work, removal of duplicate

activities, ease of data retrieval, etc. in discharge of respective functions. This also

indicated toward concerted change management effort required to bring transition.

The following table enlists the influence and interest / benefit to the stakeholders

because of implementation of the CCTNS project –

Stakeholder Influence Stakeholder Interest / Benefit



CCTNS- Puducherry Stakeholder Influence Stakeholder Interest / Benefit

Citizen

� Citizen would have high influence on

project implementation as users of the

service of the Police Department

� Citizen – individually or through Citizen

forum, Civil Society Organization could

force the department in adopting the

new CCTNS application by asking

better web based online services

� Citizen could be one of the key

participant in monitoring the service

level, quality of service, etc. being

offered by police department

� Citizen could participate in the Police

Department meeting held with public

to resolve complaints and raise

difficulties faced by them in availing

services in the new delivery model

adopted under CCTNS project

� Citizen could ask for more services from

police department being included in

the new system over a period of time

thereby ensuring sustainability of the

application

� Citizen could agree to pay for certain

police services thereby creating a

source of revenue to meet the

operational expense of the project,

hence positively affecting project

sustainability

� Citizen being the ultimate user of the

certain police services under CCTNS

project would benefit through the

web based online service availability

to them

� Citizen would benefit from the well

defined service levels for availing

timely services

� Citizen would be able to avoid the

unnecessary procedural delays in

availing the police services as

observed in current service delivery

model which is getting addressed

through BPR for the identified services

� Citizen would save on time and cost in

availing police services

� Reporting of crime / abuses / incident

would become easier in the new

system created by CCTNS

� Citizen would be able to monitor

status of the requested service easily

through web services

� Citizen would be able to easily get

information on the police services,

etc.

� Citizen would have better, safe and

secure environment and citizen

friendly policing system

Police Department / Police Officials

� Police Department / Police Officials

would have high influence on the

project success and thereafter project

sustainability


would need to implement and use the


would save on effort and time spend

on performing policing functions in

CCTNS environment as against the

existing system

� Police Department would be better




CCTNS application for the police

functions covered under the project

� Police Department would have to

formulate and execute required

government orders / departmental

orders to formalize and mandate the

use of CCTNS application


would need to build on the required

skills and capacity for effective use of

the application


would need to use the CCTNS

application for policing functions


would need to use the CCTNS

application for providing services to

citizen

� Police Department would need to

ensure and monitor availability of the

application 24X7

equipped with information and data

availability to perform policing

function more diligently

� Police Department would be better

connected with other state police

department / NCRB for better

performance of police functions

� Police Officials would be able to

upgrade their skills and capacity

towards technology hence making

them more efficient

� Police department would be able to

adopt information technology in both

its internal as well citizen facing

functions

� Police department would have

added infrastructure in terms of end

computing equipments – desktop,

printers, scanners, digital pen,

biometric devices, etc. ; networking

and connectivity, data storage facility

� Police Department would be able to

provide better, safe and secure

environment and citizen friendly

policing system

External Agencies (Courts, Collector Office, Regional Passport Office, Transport Office,

Jail, etc)

� External Agencies would have influence

in adoption of the CCTNS application in

view of their acceptance of outputs –

information, documents, etc. from the

application

� External Agencies would need to

approve and accept legality of the

CCTNS output

� External Agencies would have to agree

to integration of CCTNS application with

the exiting departmental application

and provide necessary interface as well

� External Agencies could be able to

created integrated and

comprehensive process flow which is

automated given the CCTNS web

based environment

� Data transfer / sharing of information

with the Police Department would

become easier and seamless

� Expected better service delivery by

Police Department on requested

service by External Departments

� External Department would be able to




as required access to CCTNS

application

� External Agencies may have to modify

existing departmental process flows –

manual / automated to accommodate

CCTNS process flows

� External Agencies might have to

upgrade / modify / built certain

customization in the existing application

seamless integration with police

systems for better citizen service

delivery and improved law

enforcement

NCRB / MHA

� NCRB / MHA being the nodal central

office of controlling and directing state

police department, it has high influence

on project implementation. As SPMC,

we have an opinion that it would be

able to affect project sustainability to a

limited extent

� NCRB / MHA is the funding agency and

hence has a direct influence on the

project success

� NCRB / MHA has contracted and

controlling the CCTNS application

development / feature and

functionality and has direct influence

on project success

� NCRB / MHA could direct the key

stakeholders – higher officials at the

state level and thereby affecting

project success and sustainability

� NCRB / MHA could affect the CCTNS

environment – eg. BSNL contract for

providing network to all states, thereby

affecting overall project success

� NCRB / MHA could affect the CCTNS

success by providing required

guidelines / legal framework for

adoption by the states

� NCRB / MHA could benefit from the

centralized police application which

could be possibly used to create a

more secured and safe internal

environment

� NCRB / MHA would benefit from the

availability of crime and criminal data

across the country through a

centralized access and thereby

helping in intelligence and crime

control

� NCRB / MHA would be able to create

a platform for sharing intelligence

across the states, across the country

and across other state-level and GOI-

level agencies

� NCRB / MHA would be able to

develop simplified process for

accessing general services such as

requests for certificates, verifications,

and permissions from citizen

perspective and getting the states to

adopt it

� NCRB / MHA would be able to create

standardized means of capturing the

crime and criminal data across the

police stations in the country

� NCRB / MHA would be able to faster

and easier access to crime and




criminal information across the

country in a manner amenable for

trend and pattern analysis

� NCRB / MHA would be have the

enhanced ability to detect crime

patterns and modus operandi across

the states and communicate to the

state police departments for aiding in

crime prevention

� NCRB / MHA would have the ability to

respond faster and with greater

accuracy to inquiries from the

parliament, citizens and citizens

groups; and to RTI queries



CCTNS- Puducherry

2.2. Summary of Assessment

The Director General of Police (DGP) is the head of the Police Department and fully

responsible for the maintenance of discipline and for efficient discharge of duties by all

ranks in the department.

The Senior Superintendent of Police (SSP) exercises supervision and coordinates the

work of the superintendents of police of Puducherry and Karaikal. The SSP exercises the

same powers and responsibilities of a District superintendent of Police within the UT.

There are one DIG and four SSP under DGP. The Puducherry Police has 2 Districts

(Puducherry & Karaikal) having 3 SSPs. The organization structure of Puducherry Police

across the UT of Puducherry is as shown in figure below:

SP (PCR)

SSP (C&I)

SP (MT)

SP (SB)

SP-Sig-Int

SP (CID)

SP (Wireless)

DGP

SSP(HQ) - cum - CMT IRBn

DIG

Dy CMT (IRBn)

SSP (KKL)

SP (KKL)

SSP (L&O)

SP (North)

SP (Rural)

SP (Traffic)

SP (Mahe)

CI (Yanam)

SP (South)

SP (HQ)

Policing of

Police (HQ)

SP (HG)

SP(PTS)

CMT (PAP)

SP-Sig-Sec



CCTNS- Puducherry

2.2.1. Current State Process Assessment

This section will provide ASPIS a process of the following services and also additional

services identified by the State under the project. Following table summarizes the

analysis of process studied during assessment phase

S.

No

Processes Sub Processes Process Owner

1. Complaints

Registration

FIR Lodging IO

Petitions Registration Police (L&O)

2. Crime Analysis Crime Scene Investigation IO

Forensic Investigation CRB

Post Mortem IO, Medical

officer

Arresting the accused IO

Abandoned Vehicles SHO

Interrogation IO

3. Prosecution Preparation of Final Report IO

Court disposal and conviction

memo

SHO

4. Issue of Certificates NOC RTO

NCC SDPO/SP- SB

Certificate for Missing Properties SHO

Arms License SDPO, ADM

5. Daily occurrence

report

CRB

6. Investigation Forensic assistance by CRB to

investigating officer

CRB- Forensic

assistance aids

7. Theft Insurance SHO/CI

8. Traffic Convoy movement Traffic-Inspector



CCTNS- Puducherry Control room enforcement Traffic control

room

Check on Traffic Equipments Traffic PC

Illegal parking Traffic-SI

On field enforcement Traffic- SI

Patrolling Traffic Inspector

Regulation during special events Traffic Inspector

“Please refer Section 2 of Detailed Assessment Report for more details”

2.2.2. Current State IT Solution Assessment

2.2.3. Current State ICT Hardware Infrastructure Assessment

ICT infrastructure is in its operational stage in the Union Territory of Puducherry. The core

infrastructure of SWAN, SDC, SSDG, State portal and CSC are in developmental phase.

SN

.

Applicati

on

Name

Descriptio

n of

Services

provided

by

Applicati

on

Application

architectur

e

(Centralize

d /

Decentraliz

ed)

Developm

ent

Platform –

Web

Enabled or

not

Database

/

Operating

System

Develop

ed by

Location

(HO/DO/ZO/

MO/Any

other level)-

Centralized /

Decentralize

d

1. Common

Integrate

d Police

Applicati

on (CIPA)

FIR

registratio

n

Decentraliz

ed (Client-

Server

Architectur

e)

Stand

alone /

non web

based

System

OS- Linux

Database

- Postgre

SQL

NIC All Police

Stations in

state

2 Crime

and

Criminals

Informati

on

System

(CCIS)

Create

crime

and

criminals

related

database

and

provide

informati

on

Decentraliz

ed (Client-

Server

Architectur

e)

Stand

alone /

non web

based

System

OS-

Unix/Wind

ows

Data

base-

ingres

NIC SCRB



CCTNS- Puducherry Since PSWAN is only at block level and not extended up to Police Stations, Other

Service provider may be considered for secondary connectivity. State Data Centre

(SDC) bid is awarded and is expected to be operational from October, 2010. Hence, it

is expected that the two major backbone infrastructures of IT namely SWAN and SDC

would be in place before the roll out of CCTNS.

Servers and Storages

Server &

Storage

• One rack bound server for CIPA is procured and the application is hosted in this server. The server is available in the computer section of CRB complex.

• Police department closely works with NIC for application

support, hosting and over all implementation.

• Currently most of the Police stations use CIPA application in

a delayed manner. There is real time data in the system but there is no strict enforcement of using the application due to lack of manpower makes the system redundant.

• Server and Scanner for FACTS system is used in SCRB

complex.

• NIC has provided an Enterprise e-mail solution to the police department with the extension “nic.in”. Even though e-mail is used effectively and information is passed through manual

files across the department and offices in the department.

Networking

Wide Area Network

Local Area Network

• The Police stations covered under CIPA are having individual Broadband connectivity from BSNL for Internet E mail and Internet browsing.

• All the Police stations including Police HQ are running with

Stand alone systems or personal computers. So there is no concept of Local Area Network installed.

End Computing Infrastructure

Desktop & End Computing

• 4 computers were provided in each police stations as a part of CIPA implementation (year 2006) and 1 computer was provided under CCIS (year 2002)

• Two printers and a BSNL broadband connection are also available in all the police stations.

• Considering the time factor and usage of the machines 60% of this infrastructure needs to be depreciated as invalid.



CCTNS- Puducherry

“Please refer Section 2 of Infrastructure Requirement Report for more details”

2.2.4. Current State of Capacity Building & Change Management Assessment

During the Detailed Assessment, CCTNS study team evaluated the People Dimension of

the Programme. The key facets that were covered under this assessment were:

1. Capacity Building Assessment

2. Change Management Assessment

3. Existing Governance Mechanism for Police ICT interventions

4. Capacity in terms of Monitoring and Evaluation or availability of Monitoring and

Evaluation framework

Subsequent sections outline the key aspects of CB & CM analyzed by the team.

Capacity Building Assessment

Assessment of current initiatives for upgrading ICT Skills

Currently the Police Personnel are being provided basic computer training through the

Pondicherry Institute of Co-operative Management. The institute being a government

organization provides training at a subsidized rate of 1,500 rupees per person for a

twenty day program. These trainings are effective as they are managed by instructors

from the Puducherry locality. The syllabus of the course is in tune with the curriculum

specified by NCRB.

During the Detailed Assessment study it was observed that the personnel in the

department are generally resistant towards change and acceptance of new

technology. The first main reason for this resistance is that some of the officials have

joined the police force with a minimum qualification of 8th standard or 10th standard

and they are not interested in learning about computers. Second reason is that they

feel they are old enough not to learn new things and would like to continue with the

existing methods till they get retired in few years.

There is no separate infrastructure for providing computer training to police personnel in

Puducherry. It is recommended that a new training infrastructure can be created under

CCTNS and improve the results of training. Interest on computers needs to be created

among personnel for attending training and the benefits of ICT should be explained.



CCTNS- Puducherry There is a strongly recommendation that more police personnel need to be trained to

ensure the success of this project and betterment of policing in Puducherry.

The following diagram explains the current assessment of Capacity Building initiative in

Puducherry

It is clear that the weaknesses and Threats for successful training needs to be handled

using the strengths of the police force and the available modern techniques of

computer training. Even though the qualification of the persons might be limited, once

interest is created and if the person realizes that his work would be easy by adopting

computers then the program would become a great success.

Department should also recommend for aggressive refresher courses of training to

sustain change. Motivational factors like awards, perks and other recognitions should

be introduced in the department for persons using computers in policing work. Officials

should be clearly instructed to send their personnel for training and should not

undermine the importance of computerization or CCTNS project.



CCTNS- Puducherry Change Management Assessment In this section, the team discusses the assessment on the softer aspects pertaining to

CCTNS adoption. Broadly, the prevailing culture, the fears and the eagerness towards

CCTNS have been analyzed below. Pictorial representation of the same follows.

Change Management Assessment Framework (Forces and Organizational Culture)

Fears

Fears create the negative tension in adoption of any change initiative. Some of these

are valid while most of them stem from misunderstanding or misrepresentation of facts.

Fears can be largely overcome with ongoing engagement of stakeholders at

appropriate time and via relevant media.

During the course of assessment, it was found that the following fears exist in the staff in

the Police departments of the two UTs.

• Past failures in the implementation and legalization of CCIS and CIPA has left a poor

impression on the viability of automation of Police functions. There is a credibility

gap with respect to ability of the Department and implementation agency in

successfully implementing an ICT programme addressing all vital factors for success



CCTNS- Puducherry • Burden of training and retraining is invariably feared by Police staff since it eats into

their already busy schedule and there is no visible incentive for adopting the

software. Thus, there is a stigma associated with any new initiative including CCTNS

• Complexity of software is another aspect that has created fears regarding CCTNS. In

the past, the softwares were either unstable or buggy or did not mimic the workings

of the Police functions. Owing to this, the adoption was very poor and hence the

critical mass and momentum needed to sustain the initiatives did not exist. Owing to

this, CCIS and CIPA failed to take off and did not go beyond the initial phase of

enthusiasm. Technology platforms used for the softwares made it difficult to maintain

or learn to maintain and hence it had fewer adopters

• Use of English for typing text or in the user interface of the application in the previous

applications and in general in Office Productivity suite (MS Office) has led to a

general belief that staff need to be proficient in English in order to be able to learn

computers and also the CCTNS s/w. There is an inferiority complex amongst staff

leading to shying away from IT applications.

• Non-availability of seating arrangement. Police Constable and Head Constables do

not have seating arrangements in police stations. Their nature of work keeps them

on the field. Desks and work stations are available given only to officials from the

cadre of Sub Inspector and above.

• Non-availability of tech cadre is yet another stumbling block. The police

department needs to have a Technical Cadre created from amongst the existing

staff. Currently, system administration and even simple application administration

tasks are difficult to discharge since there is no ownership defined and capacity

built amongst the staff.

• Possible burden of replicating work done in CCTNS s/w into manual entries is another

fear police staff have. They feel that there could be a failsafe procedure of manual

entry also prescribed along with the use of software till such a time that the system

becomes stable / adoption becomes uniform. This too could cause backlash in

adoption of CCTNS

Eagerness

During the course of discussions, the team noticed certain areas where the Police staff

were positive and eager to know more about CCTNS. The facets which could foster a

positive tension are:

• Ability to create reports on the fly without need for manual compilation is an aspect

that is eagerly awaited by staff who are currently spending many hours in compiling



CCTNS- Puducherry data from across registers. The fact that their effort would be reduced , they keenly

look forward to the support from the system.

• Automated creation and / or publication of reports to various offices is a key feature

that stakeholders see as an advantage to them compared to the current manual

means of creation and publication of reports to various offices.

• Ability to get rid of manual and duplicated entries in multiple registers is yet another

feature that is appreciated by the stakeholders. Currently, the data integrity during

recording is maintained by entering reference data across multiple registers.

Compiling data and reports and ensuring accuracy in data entry is a huge and

avoidable overhead. Since CCTNS aims to reduce / eliminate manual and

duplicate entries, stakeholders eagerly await its rollout.

• Ability to give alerts, notifications and triggers for certain actions will also help the

police personnel to track work, work proactively on their responsibilities, ensure

service levels are maintained and act in case there are escalations. This is a feature

that is bound to help the burdened staff to key a tab on their tasks to execute the

same in a timely fashion.

• Possibility of incentivizing ICT adopters in the Department leading to positive career

record entries is yet another positive factor that would motivate the police force in

adopting CCTNS. Since some States have a dedicated Technical Cadre for

computer operating police personnel, staff in the two UTs feel that there is a

possibility of creation of such a cadre in the UTs which entitles to some additional

incentives or career progression / promotions. Certifications acquired by them could

also positively be considered in their ACRs. All these factors make CCTNS eagerly

awaited.

Organizational Culture

A few cultural aspects were also discovered over the course of the assessment. They

have been discussed below.

The Vital Few Syndrome

Currently, there are no clearly defined roles / positions for technical work. Home guards

and Police Constables are expected to work on report preparation and data entry

work alongside other responsibilities they carry. This influences the dedication of the

staff in delivering work owing to demands from multiple directions which hinders

computer related work. Also, a chosen few who are adept at use of computers and

trouble shooting (‘the Vital Few’) are the go-to people for preparing reports, typing

letters and official communications. So, there is a default delegation route followed by

all senior officials for work pertaining to use of computers at work place. This culture



CCTNS- Puducherry seems to percolate in even below the CoP’s office all the way till the Police Station

level. In the absence of the vital few, all computer related work comes to a standstill.

This hampers a universal adoption of use of Computers at offices. This needs to be

changed such that basic use of computers is everyone’s responsibility and only

advanced tasks would be delegated to identified experts within the Department

(possibly create a separate technical cadre as in some larger states that are ahead in

ICT adoption in the Police Department)

Why me?

Staffs that are currently identified for operating computers and ones who support in MIS

reports and word processing have a feeling of ‘why have I been put in this when I am

not being incentivized or recognized for this work’. Since the work pressures are

significantly high in preparing MIS reports and word processing, staff feel stressed. Also,

since such capable personnel are few in number, their services are required by multiple

senior officers at the same time or work has similar deadlines owing to which they feel

stretched and under incentivized for their efforts. There is also a feeling that this work is

like a punishment assignment for some since they are not given the privileges of a

technical cadre in the Police Department.

Positional Power determines which work gets done first

Since there are a few staff members who use computers and these are not assigned to

specific officers or department, there is no work balancing. This leads to same person

getting work from different offices and many a times with conflicting timelines.

Sometimes, priority of work also changes and this leads to officers wielding positional

powers to get their work done ahead of others. This leads to a sense of oppressed

feeling for the staff since they are sandwiched between superiors.

Those who do work, get more work

Since a few police personnel are computer savvy, they tend to get all the work. While

others who are also trained, but are not specifically identified for working on computers

tend to escape the work and pass on theirs to ones who are dedicated for word

processing and MIS preparation. This leads to a feeling that those who do work get

more work to do and ones who claim innocence or ignorance of use of computers are

spared work. This leads to sense of conflict amongst the staff. Such aspects were subtly

described by some staff during our interactions.

Given the above analysis, it is evident that a robust Capacity Building and Organization

Change Management program is vital to CCTNS’ success in the Union Territory.



CCTNS- Puducherry

2.3. Services and Service Levels

e-Service is defined as the core services that are delivered by the Police department /

Police institution to Government, Police or Citizen through use of technology. Some of

these e-services are already being provided by the police department of the state.

However some of them will be covered under CCTNS. Service levels refer to the

parameters that can be used in measuring the efficiency, transparency & reliability of

the core services in terms of –

• Service Quality

• Service Quantity

• Service delivery time

• Cost of service

The citizen services covered by the 14 modules proposed under CCTNS for Puducherry

constitutes the following services. The table below captures services and service levels

details for each service.

Service Levels Improvements in

Service

S

No

Services No. of

Transactions

/month Existing Envisaged Quantity Quality

Citizens

1 Complaints 150

Complaints/Information

to the concerned

Not

Defined

Immediate N Y



CCTNS- Puducherry Service Levels Improvements in

Service

S

No

Services No. of

Transactions


Police Station

Receipt of

complaint/case to the

concerned Police

Station/Cell/Wing

Not

Defined

1 Hour N Y

Action taken on the

registered complaint

Not

Defined

7 days Y Y

2 FIR 435

Lodging of FIR Not

Defined

1 hr from

DDR

Y Y

Issuance of FIR Immediate 1 hr from

lodging

Y Y

3 Registration of Vehicles 415

Verification for

registration of vehicles

Not

Defined

3 Days N N

Issue of NOC for

vehicles

Not

Defined

3 Days Y Y

4 Arms License 10

Verification for new

arms license

30 days 30 days N Y

Verification for renewal

of arms license

7 days 7 days N N

Issue of arms license Not

Defined

Tentative

30 days

N Y

5 Details of stolen items 375

Details of stolen/

recovered vehicles,

arms and other

properties

Not

Defined

1 day from

request

N Y

6 Foreigner Registration 220

Registration of

foreigners

Not

Defined

1 days N Y

Issue of NOC for

foreigners

Nil 3 day N Y

Verification requests 80 7

Servants 30 days 10 days Y Y




Service

S

No

Services No. of

Transactions


Employment 10 days 10 days N N

Passport 20 days 15 days Y Y

Character 10 days 10 days N N

Tenant 30 days 10 days Y Y

8 Portal Information 15

Updation of

information or status on

the portal

Nil 8 hours N Y

9 Security to VIP/Event 20

Provide security to

VIP/Event

Nil 2 days

from

request

N Y

10 Surveillance 15

Provide surveillance of

suspect

Nil 6 hours

from

request

N Y

11 Details of missing

persons

15

Details of missing/

kidnapped persons

and their matching

with arrested,

unidentified persons

and dead bodies

Nil 1 day from

request

N Y

12 Handling Cyber Crime

and Mobile Crime

35 Nil 1 day from

request

N Y

Government/Police

1 Details of criminals

Details of arrested

persons/ wanted

criminals and their

illegal activities

Not

Defined

Immediate N Y

2 Details of missing

persons

Details of missing/ Not Immediate N Y




Service

S

No

Services No. of

Transactions


kidnapped persons

and their matching

with arrested,

unidentified persons

and dead bodies

Defined

Dashboard and Escalation Mechanism Service levels management will be monitored using the SLA dashboard which will be part of the Report Module defined in the FRS. Auto Escalation mechanisms will be built

using e-mail services developed as part of CCTNS.

2.4. Summary of Proposed Solution

This section will provide the details of summary assessment of the Proposed Solution in

terms of process interventions, IT solutions, ICT Infrastructure, Change Management &

Capacity Building initiatives. The interventions should be clearly linked to the objectives

of the project and the gaps identified in the assessment study.



CCTNS- Puducherry 2.4.1. Process Interventions

This section will bring out the changes required to the various processes to optimize the

police service delivery to the citizens. The following tables maps the recommendation

for the police systems and processes made under CCTNS project –

Sl. No. Functional Area Recommendation

1. All Functional

Area

• The workflow based IT solutions for file movement will

reduce requirement of Police Official’s physical

movement.

• The External agencies should be encouraged to

communicate to Police dept. through CCTNS. All

documentary communication should be routed

through CCTNS.

2. Crime Prevention • The details of Visitors in Jail like name, ID to be

captured and shared daily with concern Police

Departments/wings. Also the information like release

of convict or ex-convict to be shared through System.

• The updates on surveillance of suspicious person/ex-

convict to be updated & shared through CCTNS so

that in case of movement from one district to other

the concern area Police receives the alert.

• Integration with UID is required. It should be made

mandatory to be provided by Suspect. It should be

shared by team on field to team having access to

UID/NCRB database and should be verified before

declaring suspect clear.

• Knowledge banks of Cases, where the case studies

clearly mentioning details like Modus Operandi,

Suspect, Convict etc should be developed or critical

info can be uploaded regularly

• Historical data like location wise crime rate should be

used to prepare plan for patrolling.

• The updation & Patrol Plan to team should be

provided & shared through System/SMS etc.

• The deployment plan for security should be prepared

through System after proper analysis, availability status

verification. It should be updated to concern officers

through SMS/System/Wireless

• All historical data should be digitized & maintained in



CCTNS- Puducherry Sl. No. Functional Area Recommendation

database. It should be referred for documentary

verification of applications related to Passport/Police

Clearance/ NoC etc

• The external agencies should be allowed to share

migrants/ foreigner detail & alert about specific

crime/criminal to State Police through System. Also the

Bank/Telecom service provider should be allowed to

access the criminal record in order to prevent

economical and other crime.

• The Outpost to be equipped with CCTNS hardware,

software including biometric devices to verify the

suspect details.

• During emergency situation all concerned

departments like Fire Stations, Hospitals, and Disaster

management team should get alert.

3. Crime Registration • The FIR should fetch initial data from DDR

• Multiple channels like Website/Call Centre/e-Mail

should be available for submitting complaint/petition.

Also updation of status should be sent to Citizen

proactively or should be allowed to track it through

available channels

4. Investigation • The SHO/Police Officers should share the information

required by other PS for solving cases through System.

Any change in one register/database should reflect in

associated register/Database where ever necessary

e.g. updation in Case Diary should reflect in FIR.

• IO should carry checklist for collecting evidence

which should be generated by system based on

Sections of case. IO should carry Finger print collecting

devices and camera for collection of evidence.

• Documentation of evidence should be done through

CCTNS. All Documentary evidence, statement finger

print, should be directly saved as scan copy

• The communication like intimation, report submission

etc between Police dept and Forensic lab/Finger Print

Bureau/Cyber Crime Lab should be done through

CCTNS.

• The reports from Forensic lab/Finger Print

Bureau/Cyber Crime Lab should be in digital format



CCTNS- Puducherry Sl. No. Functional Area Recommendation

and data should be able to analyze with historical

data etc to understand similarity, crime pattern.

• The CCTNS should facilitate system based

consolidation of evidences, reports etc.

• The Inquest report should be prepared through system

and should be submitted through it.

• Confession report should be prepared through System

and audio/video file of same should be maintain in

System

• The charge sheet preparation should be prepared,

reviewed and updated by concerned teams through

CCTNS

• Finger Print Devices in Police Stations and connectivity

with central server for more effective investigation.

5. Prosecution &

Custody

Management

and Conviction

• The visitors detail like Photo, ID no etc should be

maintained in Visitor information System & shared

through concern dept/officials

• The Parole and Pre-release request should be raised

and processed through CCTNS

• The concern PS to be intimated before the release of

convict in case of Parole and Pre-release to help in

surveillance etc

6. Integration • The ongoing e-Governance effort of line department

likes Passport , Vahan and Sarathi , Birth and Death

should be integrated for relevant service/process.

2.4.2. IT Solution Interventions

This section will provide the IT solutions along with the detailed functional requirements

that will be covered under the project. It will contain functional requirements at the

different levels of the organization/s covering police stations and higher offices. This

section will also list the functionality that the state wants specifically for itself. These can

be additional modules or customization requirements of the core application

developed and provided by the Centre to the States. Following IT interventions are

suggested for CCTNS Project in the Union Territory of Puducherry :

The table below list down the State specific modules to be covered under CCTNS

implementation.



CCTNS- Puducherry

Functional Recommendations

Sl No CCTNS modules Functionality Requirements

1. Master Requirement Module Master Requirements

Investigation Support System

e-Mail/Message System

2. Information Module –

Knowledge Management

Notification System( Alerts, Important Events,

Reminders and Activity Calendar or Tasks

Service)

Citizen Portal Service 3. Portal

Employee Portal Service

4. Search Module Crime and Criminal Records and Query

Management Service

5. Configuration Module State CAS Administration and Configuration

Management Service

PCR Call Interface and Management Service

Petition Management Service

6. Registration Module

Complaint and FIR Management Service

Investigation Management Service

Unclaimed/Abandon Property Register

Service

7.

Investigation Module

Automated Fingerprint Identification System

(AFIS)

8. Prosecution Module Court, Jail Interface and Prosecution

Management Services

9. Issue of Certificates Module Issue of certificates



CCTNS- Puducherry Sl No CCTNS modules Functionality Requirements

10. Cyber Crime and Mobile

Crime Module

Investigation of internet and mobile related

crimes

11. FRRO Module Recording and tracking of Foreigners

12. Reporting Module Report Generation

State SCRB-NCRB Data Transfer and

Management Service

User help and Assistance Service

User feedback tracking and resolution

Service

User Access and Authorization Management

Service

13. General Requirements

module

Activity Log Tracking and Audit Service

14. Integration with other

Departmental Software

Passport, Vahan and Sarathi, Birth and Death

are identified for integration with CCTNS

application

15. Common Component &

Work flow Module

For details refer Annexure

16. Human Resource Module For details refer Annexure

17. Collaboration Module For details refer Annexure

18. Analysis & Intelligence

Module & MIS Module

For details refer Annexure

19. Crime Prevention Module For details refer Annexure

The detailed functional requirements for the same are provided in Annexure 1 of this

document.

2.4.3. Solution & Technology Architecture

This section will provide the details of the TO BE state for the ICT Hardware and solution

& technology architecture with focus on how the solution will enable the State to

provide a consolidated suite of applications. Existing software applications in the

Puducherry Union territory and their integration with CCTNS has been listed. A



CCTNS- Puducherry comprehensive view of the overall Solution Architecture has also been provided in this

section.

Potential Integration Requirements with Exiting Software Application

Sr. Exiting / Potential Application

Possible Integration Points

Integration Requirement

Expected Benefit

1 Common Integrated Police

Application

CAS (State) will handle all the

functionality of CIPA

� Existing database needs to be migrated to the

CCTNS database

� Past records available with the Police

department can be effectively used.

2 MIS using CIPA Data

� CAS (State) can include all the reports and dashboards available in

this software

� Not applicable � Not Applicable

3 Registration of Births & Deaths

� Searching and intelligence

as per requirement using the exiting database

� CCTNS application would need an interface

to transfer search data and receive results

� This would help in crime intelligence and other police

requirement

4 Electoral Rolls System

� Searching and intelligence as per

requirement using the exiting database

� The exiting software would need to be web enabled.

� Search module would be required in the existing application

� CCTNS application would need an interface to transfer search data and receive results

� This would help in crime intelligence and other police requirement

5 e-Courts � Process automation between

� E-Court software when developed would need to

� This would help to develop an integrated



CCTNS- Puducherry Sr. Exiting /

Potential Application



Expected Benefit

Judicial System and Policing system

including of Summons, Jail Transfer, Prosecution etc.

have corresponding interfaces with the CCTNS

application wherever the judicial and Police Process cross over

� CCTNS application would similarly need interface

� Data transfer would be critical

and hence data structure would need to be synchronized.

� Interdepartmental

process automation would be possible

Judicial and Policing process whereby the overall process is

automated, data flow is seamless and sharing of ownership of data between the two

departments is agreed upon. This would help in further reducing the time requirement for

process execution and improving overall efficiency of the both the policing and

judicial process

6 Modernization of Control Room

� Seamless integration of Complaints and distress

calls

� Data transfer connectors needs to be built

� Holistic information availability on citizen requests and distress calls

7 Passport Issuance

� Process automation between

Passport application and Policing system including of

Police verification process

� Passport Application software would

need to have corresponding interfaces with the CCTNS application

wherever the citizen verification is routed to the CCTNS application online and the report is

transferred back

� This would help to develop an integrated

Passport and Policing process whereby the overall process is automated, data

flow is seamless and sharing of ownership of data between the two departments is agreed upon. This

would help in



CCTNS- Puducherry Sr. Exiting /

Potential Application



Expected Benefit

to the Passport application after verification

� CCTNS

application would similarly need interface for receiving verification

request and sending the report

� Data transfer would be critical and hence data

structure would need to be synchronized.

� Interdepartmental process

automation would be possible

further reducing the time requirement for process execution

and improving overall efficiency of the both the policing and Passport process

Solution Architecture

The entire solution architecture is based on following 4 pillars:

• Users/Stakeholders

• Delivery Channels

• Services / Modules

• Resources

Figure below shows the overview and depicts the services accessed by different users

through various channels and resources that integrate and interoperate to deliver these

services.



CCTNS- Puducherry



CCTNS- Puducherry

The Proposed solution is designed using the industry’s best practices and is based on n-

tier service oriented architecture.



CCTNS- Puducherry • The users should get authenticated before the access to the application is made

available. The users are to post the request for service and deliver services

interfacing with the applications hosted or connected through the CCTNS

deployment environment.

• As CCTNS application is build under the Centralized Architecture specification,

we build High Availability solution at the web server, application server and

database server level to avoid complete failures of services, which are delivered

through CCTNS application. High- Availability solution works under Active-Active

modes.

• In Active-Active Configuration, in Normal circumstances, both the nodes

configured in a cluster continuously provide the services to users, so both the

nodes are utilized in online enquiries, transactions, etc. while running the same

application. When one node goes down, the entire load of the application

switches over to the second node.

Solution Summary

• Based on n-tier service oriented architecture

• SDC of the union territory will be used for hosting the CCTNS solution

• Network and Security will be taken care by Software Development Agency

selected

• Police Station – desktops + finger print device + printer

• SMS Gateway Integration

• Citizen interaction component

• Required modules to capture crime and criminal information at the Police

Stations

• Synchronization of data collected at the Police Station with the CAS State

Central Data Center

• Synchronize the collected data with the CAS Center

• Workflows, interfaces and processes to build and process a case

• Provide statutory, information and statistical reports to the Police Department

• Tool to generate custom queries and reports

• Publish information to different stakeholders on the state for crime in UT

Technical Architecture - SOA Architecture SOA is essential about bridging the gap between Business and IT through well defined,

business aligned services developed by subscribing to established design principal,

patterns, framework and methods.

SOA is a framework that enables



CCTNS- Puducherry 1. Business flexibility – to keep up with fast changing requirement of customers

and partners

2. Easy integration –using ESB

- through web service invocation

- secure FTP

- digitally signed email attachment

3. Better business process

4. Reuse of assets – turnout time is reduced

5. Reduction of risks – as with SOA, simplicity & flexibility mitigate risk

The proposed architecture can be broken into several main components. First there are

the main actors in the system comprised of citizens, SCRB users, Police Station users and

other agencies like courts, Local IB, etc. Secondly there are the main business services

that the architecture offers. Thirdly the data exchange service between State server &

Police station and State server to Central NCRB Server. Finally there is the portal

framework itself which provides a pre-packaged prescriptive architecture based on

tried and true architectural approaches – SOA, pre-integrated products, industry

standards, and a shared knowledge base of experience.



CCTNS- Puducherry

Key Components

Portal

The main components of the Portal Framework are: • Delivery Channels: Police Stations, SCRB state users, Citizens and other Agencies • Presentation Services: Application Services, Notification Services, Searching and

Personalization • Business Support Services: Custom Applications, Processing Services and

Reporting • Identity and Integration Services: Identity Management, Authentication and

Authorization, System Messaging • Infrastructure Services: System Maintenance, System Management



CCTNS- Puducherry Devices

The portal framework supports content delivery to a number of different devices.

� Web Portal The web portal would provide information as well as links to e services

for the main actors in the system.

� Mobile Devices The solution would support SMS based service also accessible via

portable devices such as mobile phones and PDA’s.

� Email / Instant Messaging The system would be able to delivers notifications

about internal events to users through the use of email and SMS. Instant

messaging allows for communication between SCRB staff and police stations

through the web portal.

CCTNS State Portal Framework

The main business participants in the system are grouped and described as follows.

These groupings represent the businesses with ABFSG. Each of the main participants in

the system will have an individual portal customized specific to their business.

� Citizen Portal The citizen portal would provides information for the registered

citizens. Services offered by citizen portal include complaints, petitions and

service requests with police. Citizens can submit general service requests such as

No Objection Certificate (NOC) for job, NOC for vehicle, cell phone lost

certificate, lost passport certificate, permissions for procession, mikes etc

� CAS State Portal The state portal would allows police station users to perform

various activities such as logging complaints; lodge FIR, updating the status of

complaints lodged by Citizen, update investigation observations, create a final

report filed in the court. Displays dashboard of under trials, under investigation,

rep-opened cases, case progress and metrics about PT cases etc to the SCRB

users.

� Police Service Portal This portal will be accessed by the other agencies such as

Courts, IB/CBI, hospitals etc. to create Investigation requests, update

clarifications etc.

Business Services

CCTNS aims to have the bulk of its standard business processes automated through the

Services layer. At a high level this means that users of the system are able to initiate

business processes through submission of data online. SCRB staff and decision makers

are then able to continue and complete these processes through business process and

workflows. A cornerstone of Services is the concept of self-service. Following is the

broad set of services the application would be able to provide –

• Registration services



CCTNS- Puducherry • Complaint services • Investigation services • Prosecution services

• Complaints related services and Acknowledgements • Query management services • Property services • Collaboration services

Presentation Services

Portal Services The Portals are the online access point for the above set of users. Each

portal would offer a number of key services including:

� Content Management Services - services responsible for managing content explicitly targeted for publication on the web (and similar channels) throughout its life, from creation to archive

� Notification Services – services responsible for alerting and notifying end-users � Personalization Services – services that contain end-user preferences � Search Services – services responsible for searching data both inside and outside

the state infrastructure

Business Support Services

� Reporting Services In order to be able analyze various business processes and

data, the solution will employ reporting services. Solution will support various data

driven reports, analysis reports and reporting as well as reports and data

integration with various other applications/systems as part of the future

architecture roadmap.

� Workflow Engine As part of business process management functionality of the

solution a workflow engine will be utilized to automate process tasks. The engine

must support strong process modeling and effective execution platform. One of

the major selection criteria for the engine is its flexibility and ability to reengineer

business process with a minimal or no code changes.

� Transaction Management The transaction manager is the core component of a

transaction processing environment. Its primary responsibilities are to create

transactions when requested by application components, allow resource

enlistment and de-listment, and to conduct the two-phase commit or recovery

protocol with the resource managers.

� Application Business Services This part of the solution architecture represents

business and services for any custom application that will be created to solve a



CCTNS- Puducherry particular business domain problem including the BPM part of the solution. This

layer will provide business data validation.

Service Interface

� Identity and Security Services Identity and Security Services deal with the initial

identification and registration of users, enrolment for Services, performing

authentication and authorization, mapping of generic identities to service-

specific identifiers, assigning (delegating) rights to other users to act on behalf of

the user, and ongoing maintenance of identities.

� Messaging Services Messaging Services are responsible for managing messages

that pass through the system. Whether information is being sent (e.g. a form

submission) or requested (e.g. a cross-system lookup), the Messaging service is

responsible for accepting, validating, and passing messages to the appropriate

locations. The definition and rules of a particular service are managed within the

messaging services component of the solution.

� Data Synchronization Services Data Routing & Synchronization services connect

the state solution to the police station database and NCRB central server for

data exchange and routes messages and documents to and from them.

Routing Services handle the secure and reliable asynchronous delivery of

messages between these endpoints

Infrastructure Services

As part of active System Maintenance approach, the solution will utilize various

infrastructure services:

� Patch management Patch management service enable information technology

administrators to deploy the latest product updates to computers. By using these

services, administrators can fully manage the distribution of updates that are

released through Update to computers in their network.

� Backup and Restore In order to achieve application data security and protect

the solution against data loss in case of a disaster a backup and restore services

will implement internal backup procedure. In addition to normal backup and

restore operations, it is recommended to equip all server hard drives with

duplicate disks and implementing RAID configurations to avoid data loss in case

of disk failures.



CCTNS- Puducherry � Multi Stage Environment A successful delivery of the software solution will require

presence of multiple environments in order to separate different activities which

are part of software delivery lifecycle. Typically separate environments for

development, testing, staging and production are required to allow clear

separation. Presence of these environments is critical to successful project

delivery especially from quality assurance and maintenance perspective and it is

therefore recommended to implement this setup in early stages of the project

and define a process of promoting\distribution of solution components between

environments.

� Management and Monitoring will be used to monitor and manage various

hardware components of the whole solution and identify faults and threats to

the system.

Portal Architecture

Portal Server is key to an SOA approach because it provides a common framework

and interface to integrate information, people and business processes. Essentially a

portal is a series of different applications and services - some of which come with the

portal itself (e.g. content management, search, document management etc.) other

applications are then combined and assembled (together with any relevant business

processes) at the “front-end” via portlets, thus making Portal into what is essentially a

giant “composite” application.

In addition to the common interface and application and content integration

framework provided by Portal, it should also support

• Different access modes to applications and services

• Roles and processes based access which can be used to vary what applications

and services a user can see.

• The ability for business users to create and extend portal applications without the

need for any programming.



CCTNS- Puducherry • Application templates that allow business users to easily assemble and customize

linked applications and processes into composite applications.

Deployment Architecture (Centralized)

This will have the following nodes:

• Load balancing – The load balancer provides horizontal scalability to the web

servers by dispatching Hyper Text Transfer Protocol (HTTP) requests among several



CCTNS- Puducherry identically configured security gateway i.e. web servers. This node enhances

system availability, capacity, and performance. As the Mission Convergence

Portal system grows, the ability for the system grows and balance load while

remaining its service level agreements will be extremely important. Also, the

ability to stay up and running at all times with appropriate failover is

accomplished through the ability to cluster and load balance servers.

• Web Server (UI) node – The web server node or HTTP server is typically designed

for access by HTTP clients and to host static content for presentation. The web

server also provides services for serving other protocols like FTP, RTSP, etc. User

requests for dynamic content are forwarded by the web server to the

application server for processing.

• Portal Server node– The portal server nodes provide the user presentation

services. The portal server provides the services to dynamically define a

standardized enterprise look and feel for the web applications. The portal server

provides the user with the ability to personalize web applications based on the

user preferences and business rules defined within the portal. Portals can be

designed to be presented particular ways based on roles, as well. This node

enables functionality for pervasive devices, including intelligent notification.

• Web Content Management Node– It is proposed to collaborate for content

creation, approvals, management, retention, and publishing across internet,

intranet and extranet assets. It is a power and sophisticated web content

management product designed to accelerate development of portal contents.

The web content manager for portable document manager is used for web

content management for production server and facilitates storage and

rendering of web contents from Portable Document Manager.

• Business Process Manager/Workflow Management System Node– This node

manages the business workflow processes that involve business functions and

human interaction. It ensures that the business processes are executed in the

proper order by the proper people and systems. There will be business process

associated with the Govt. Department services for processing the user service

request. Depending on the nature of those workflows, a workflow system within

closely connected to a content management system might be needed, or a

broader-based workflow engine.

• Electronic Forms Server Node– This node would work on top of J2EE application

server and provides API for processing & integrating forms with Mission

Convergence Portal processes. These would have capabilities to attach the

supporting documents, digital signatures etc. along with the form.



CCTNS- Puducherry

• Content Manager Nodes – This node provides for both structured data in the

form of a relational database management system (RDBMS) and unstructured

content. The content manager functionality includes integration of all forms of

information, from XML (eForm), text, images, documents, biometric data and

more. The Mission Convergence Portal System will have to handle a lot of various

types of data and information. The ability to store different types of information,

group that information into cases and query on it, making a Content

Management node very important. This node also provides the basic document

workflow to model the business processes as part of Mission Convergence Portal

Business Process.

• Web Application Server node – This node provides the infrastructure for

component based application logic. The web application server(s) provide the

underlying J2EE services for running servlets, JSPs (Java Server Pages) and EJB

(Enterprise Java Bean) objects, as well as interacting with other components

(JMS, JDBC, etc). Web application servers also provide transaction

management capabilities and can be configured to provide a highly scalable

and available network for running web based applications. The web application

server also provides a runtime environment for hosting and accessing web

services. For the proposed system, web application server will be the central

runtime environment for applications i.e. grievance management, Helpdesk

applications, Portal and Dashboards and MIS.

• Data Management Node- This node provides for both structured data in the form

of a relational database management system (RDBMS). This node is being used

for managing the master data, transaction data, relationship data, and other

operational data entities of various application modules products. There is a

need to have a Data Quality Engine to filter out quality data from the existing

such databases with the various departments.

• Identity Solution Node – This node discovers individual’s identity i.e. “Who is

Who?” It does resolves inconsistent, ambiguous identity and attributes

information into a single resolved entity across multiple data sets, despite

deliberate attempts to confuse or misrepresent individual identity. This node

exposes the web services which have been consumed by business process

engine for fulfilling the business requirements.

• Enterprise Systems Management node – This node offers a full range of

functionality for monitoring and managing an enterprise-level system for quality

of services levels, system performance, potentially outages, efficient use of



CCTNS- Puducherry system resources, and more. The more robust capability of managing not only

system components, but system services, is possible with a Mission Convergence

Portal System that follows an SOA Framework, thus lowering costs from more

efficient utilization of system resources and pro-active system upkeep.

Network Architecture

We are proposing that Data Centre at Police HQ shall be used as Primary DC and

State Data Centre shall be considered as Secondary DC. Complete Network and

Security will be provided by the State Development Agency. Bidder will propose the

Severs with SSL encryption and Server Load Balancer along with the storage. The

CCTNS database at the Data Center will be mirrored on a real time basis.

Information Security Measures

CCTNS application security initiatives should include, DMZ Policy, encryption,

authentication, authorization and digital signature. It should take the appropriate

measures for the data privacy, confidentiality and access control.

CCTNS’s complete security is assured by implementing the security at the following

levels,

• Component level (Operating system, routers, switches etc.) security (ISO 15408)



CCTNS- Puducherry • Application level (Basic application for access control, authentication and audit

trail etc.) security

• System level (Physical security, communication and operation management,

business continuity management etc.) security (ISO 27001)

Data Centre for Police Department

The UT Data Centre would be located at Puducherry, and would function as a

centralized location to host CCTNS initiatives in the UT. It would act as a mediator and

convergence point between the open unsecured public domain and sensitive

government environment. The DC enables Police Department to host their

services/applications on a common infrastructure leading to ease of integration and

efficient management, ensuring that computing resources and the support

connectivity infrastructure is adequately and optimally used. The DC would need to be

equipped with state-of-the-art Data Security, System Security, Internet Security,

Redundant Power supply, Access Control System, Air-conditioning and other

infrastructure. The DC would host the CCTNS Core State Application and the

Department Applications.

2.4.4. Capacity Building Plan and Change Management initiatives

Capacity Building is a highly critical component of CCTNS. The objective of CCTNS

Capacity Building (CB) initiatives is to empower the direct users and other stakeholders

of CCTNS to optimally use CCTNS and enhance outcomes in crime investigation,



CCTNS- Puducherry criminals tracking and other core police functions; and also ensure a smooth

functioning of CCTNS.

The state-level System Integrator would render CB services in both areas, as per the

“bundling” approach adopted for CCTNS. The SI holds the responsibility for creation of

training material, designing the training programs and their delivery to the target group.

Building capacities at various levels is critical to the successful implementation of the

recommended IT initiatives. Also, the training programs would cover general/basic

computer awareness programs in addition to CCTNS-specific programs in order to

ensure adoption of the system at the police station level.

Staff Strength in Puducherry UT

The break-up of the police force for CCTNS in the Union Territory of Puducherry is

provided below:

Group Officers Strength

A Covers all senior officers including IG, SP, ASP &

CoP

25

B Covers all Police Inspectors, SIs and ASIs 371

C Covers all Head Constables, Constables and

clerks

2213

Total 2565

Region wise strength of Police Personnel identified for CCTNS Project is available at Annexure -3

In Group B, there have been few promotions and hence the above numbers are very

close approximations of actual data.

The training for different groups will be provided to selected police personnel as per the

requirements. The following is an indicative training plan for members of UT police

department based on the nature of their responsibilities:



CCTNS- Puducherry Training Program Group A Group B Group C

Awareness and

sensitization of benefits of

IT

100% 25 10% 33 10% 22

Basic Computer

Awareness (Level-I) 100% 25 100% 327 78% 1728

Role based training for

application users (Level-II) 100% 25 100% 327 78% 1728

Trainers Training 0% 0 10% 33 10% 22

Network Administration

support and Trouble

Shooting

0% 0 0% 0 3% 67

Note: As suggested by the State Mission Team, the Basic Computer Training will be

imparted to all Police Personnel for effective implementation of CCTNS Project in UT of

Puducherry.

The following is an indicative training plan for members of state police departments

based on the nature of their responsibilities:

S. No. Level Type of Training Training Content

Awareness and

sensitization of benefits

of ICT

� Principles of e-governance

� Leadership and Team building

skills

� Technology update

� Skills in Troubleshooting vis-à-vis

application, standard

software’s and networking (for

those with the aptitude and/or

prior training)

1 Group A

Basic computer

awareness

� Fundamentals of computer

usage

� Office Suite

� Analytical & Search Capabilities

2 Group B Basic computer

awareness


usage

� Office Suite




CCTNS- Puducherry S. No. Level Type of Training Training Content

Role based system

training on CCTNS

Application Software

This module is required to train the

officers at various levels in

operating the CCTNS application.

The topics under the scope of this

training would cover mainly the

post-operationalization of CCTNS.

The training is to be provided to the

police staff depending upon their

role and responsibilities in the

service workflow. Training would

include mechanism for

demonstration, practical exercises

and evaluation of trainees. During

this training, the trainees could also

be asked to carry out the routine

functions using the software.

Basic computer

awareness


usage

� Office Suite


3 Group C

Role based system

training on CCTNS

This module is required to train the

officials at various levels in

operating the CCTNS application.

The topics under the scope of this

training would cover mainly the

post-operationalization of CCTNS.

The training is to be provided to the

employees depending upon their

role and responsibilities in the

service workflow. Training would

include mechanism for

demonstration, practical exercises

and evaluation of trainees. During

this training, the trainees could also

be asked to carry out the routine

functions using the software.



CCTNS- Puducherry S. No. Level Type of Training Training Content

Awareness and

sensitization of benefits

of IT

� Principles of e-governance

� Leadership and Team building

skills

� Technology update

� Skills in Troubleshooting vis-à-vis

application, standard

software’s and networking (for

those with the aptitude and/or

prior training)

4 New

Recruits

Basic computer

awareness


usage

� Office Suite


Training Evaluation

After each batch on Basic Computer Awareness training the Police personnel will be

evaluated in terms of their understanding, interest, and capability to grasp computer

concepts, willingness to learn more and ability to adapt to ICT solutions. A core team

with personnel who show positive responses to the results of basic training will be

selected. This core team will be provided Trainers training. Personnel who are keen on

learning advanced computer concepts will be selected and training on Network

Administration and troubleshooting training.

Using internet will be encouraged for knowledge gathering and effective

communication. Evaluating the trainees would be regularly performed to ensure

success of each training program. Online examinations and certifications along with

incentive programs will also be devised by the Department to encourage better

participation of police personnel.

.

Further, a provision for a refresher course has also been budgeted in order to cover any

absentees as well as to reinforce learning for ones who need it.

Proposed course content for Capacity Building & Change Management programs

Course contents of each of the above courses and the proposed time duration follows.



CCTNS- Puducherry Training

#

Type of Training Training Content Number

of hours

1 Awareness and

sensitization of

benefits of ICT

This module shall cover Principles of e-governance, NeGP and CCTNS. It shall also cover the advantages of use of ICT in

Police Department. It shall briefly cover the technology trends and how it can be put to use by use of live examples of ICT use across the world

8

Basic computer

awareness

This module shall cover the fundamental concepts of Computer, Internet, Peripherals, System software and Application software

It shall also cover the use of MS Office suite in detail (Word, Excel, PPT, Database) It can also touch upon use of office tools such as printers, fax machine, copiers and

scanners as well as basics in use of computers (checking network connections, etc)

20 2

Role based system

training on CCTNS

Application

Software

This module is required to train the officers

at various levels in operating the CCTNS

application. The training is to be provided

to the police staff depending upon their

role and responsibilities in the service

workflow. Training would include

mechanism for demonstration, practical

exercises and evaluation of trainees.

During this training, the trainees could also

be asked to carry out the routine functions

using the software.

30

3 Trainer's training This training is provided to a selected

audience across groups who can act as

Master trainers and those who can train

their colleagues

30



CCTNS- Puducherry Training

#

Type of Training Training Content Number

of hours

4 Network

Administration

support and

Trouble Shooting

Skills in Troubleshooting vis-à-vis

application, standard software and

networking (for those with the aptitude

and/or prior training)

30

Training Infrastructure

In Puducherry there is no dedicated Computer Training Centre for Police personnel. A

recommendation by SPMC in consultation with the Police department has been sent to

the Empowered Committee for setting up of training facilities in the following five

locations,

• Puducherry (HQ)

• Puducherry (PTS)

• Puducherry (CRB)

• Karaikal (HQ)

• Mahe

Other important aspect of Capacity Building is strengthening of institutions of capacity

building. This can be done by providing hardware and software to the RTC, PTC, and

DTCs etc. in the Union territory of Puducherry. There is only one training institute in the UT

of Puducherry i.e. Police Training School (PTS). Due to increase in the Police force & lack

of inadequate infrastructure at existing PTS, it is recommended to establish new training

institutes with necessary infrastructure in the Puducherry.

Note: Since the existing Police Training school is not able to cater the training

requirements of large no. of Police force at UT of Puducherry and as per the MHA

guidelines, the State Empowered Committee has proposed 4 new training centers

including 2 District Training Centers at Puducherry & Kairkal. The proposed training

centers at the following locations of UT of Puducherry.

Sl No

Proposed Training Centers

Location Reason Police Strength

1. District Training Center

Puducherry (HQ)

Due to large no of Police Personnel at Puducherry

2500 (Apprx)

2. District Training Center

Karaikal (HQ) A DTC is provisioned as per MHA Guidelines

200 (Apprx)

3. Crime Records Puducherry It is provisioned as per MHA -



CCTNS- Puducherry Bureau Guidelines

4. PTS Mahe Due to Long Distance from Puducherry (700 KM)

90 (Apprx)

The following infrastructure will be required at training centers (existing PTS and 4 new

proposed training centers) for effective training.

Sl No.

Infrastructure needed PTS SCRB Pondicherry Karaikal Mahe Total Qny

Distance from HQ HQ 170Km 700 Km

Police Personnel 2750 200 90

1 Destop (OS Preloaded) 30 25 30 25 10 120

2 MS-office, Antivirus 30 25 30 25 10 120

3 Multi Function Printer 1 1 1 1 1 5

4 LCD Projector 1 1 1 1 1 5

5 Screen 1 1 1 1 1 5

6 White Board 1 1 1 1 1 5

7 UPS cum inverter (120 minutes backup) 1 1 1 1 1 5

8 Inverter (fans & Tube Lights)

1 1 1 1 1 5

9 Finger Print Reader 2 2 2 2 1 9

10 Digital Camera 1 1 1 1 1 5

11 Web Camera 30 25 30 25 10 120

12 Electronic Pen 2 2 2 2 1 9

13 Operational Expenses 1 1 1 1 1 5

14 Site Preparation 1 1 1 1 1 5

Note:

1. Operational Expenses and Site Preparation have also been considered for all

training centers.

2. All above hardware proposed are necessary for effective training of Police

Personnel and suggested by the committee.

3. UPS cum Inverter (120min Backup) will be for computers only.

4. Another inverter for Tube lights & fans only.

Handholding Support



CCTNS- Puducherry 1. CCTNS scheme funds one competent person per police station for a period of 7.5

months to handhold the staff in that police station and ensure that the staff in that

police station are able to use CCTNS on their own by the end of the handholding

period.

2. Handholding support would be required only after the CCTNS application and the

necessary infrastructure are successfully commissioned in police stations. Funding

for handholding would therefore be released only after successful commissioning

of CCTNS.

3. Implementation Plan

This section deals with the implementation planning related details. It outlines the

implementation models, M&E parameters, governance structure, high-level risk

management plan, high-level exit plan, sustainability plan and the detailed

implementation plan.



CCTNS- Puducherry 3.1. Implementation Model

It is proposed to roll out CCTNS in three phases. Deployment of hardware, connectivity

and other infrastructure across all police stations, higher offices and other police units

would take place in the first two phases. CAS (Core Application Software) would be

rolled out in three phases. The core focus of each of the three phases is delineated

below:

Implementation of CCTNS in Union Territories of Puducherry covers 95 locations

including 48 – PS, 15 – Circles, 6-SDPOs, 7-SPs, 2-Districts (SSP), 1–SSP (C&I), 1-SHQ, 4-Jail,

1- Finger Print Bureau, 5- New Training Centres, 4- Police Control Rooms and 1 CRB.

Some of the implementation locations are positioned in the same office / building

hence, effectively reducing the number of geographical location.

Please refer Annexure-1 for details of implementation locations (Including VAC, Food

Cell, PCR Cell, Traffic & Excise Police Stations).

As per NCRB’s recommendation, we suggest that North & South zone police stations in

Puducherry region should be taken up as the Pilot Police stations for Data digitization

and CCTNS application software implementation. The benefits of this approach is that

the learnings of this pilot can be quickly adopted and any unforseen bottle necks can

be overcome while implementing in other areas.

Office Qty (no.)

Police Station (Non

CIPA)

7

Police Station (CIPA) 41

Sub Divisions 6

SP offices 7

Circles 15

District (SSP-L&O, SSP-

KKL)

2

SSP (C&I) 1

SHQ 1

Jail 4


CRB 1

Proposed Training

Centres

5


Total 95



CCTNS- Puducherry CCTNS application will be implemented in three Phases including,

CCTNS Phase-I

Geographical Coverage

During the first phase of the application, CCTNS would be rolled out in North & South

Zone police stations and Some Higher office of Puducherry as Pilot implementation. This

phase would include installation and commissioning of hardware, Network connectivity,

other infrastructure and associated services (such as Handholding) in the Puducherry

District including SHQ, SDPO, Circles CRB, Training centers etc. The CCTNS application

will be rolled out in the following locations in Phase-I.

(Please refer Annexure-1 for office details)

Offices No. of units Locations

Police Stations 14 All Police Stations of North & South Zones

SDPO 2 North & South

Districts 1 SSP (L&O)

Circles 6 3-North, 3-South

SHQ 1 Puducherry HQ

CRB 1 Puducherry HQ

SSP office 1 SSP (C&I)

SP 4 SB, SIGMA, CID, PTS

Control Rooms 1 Puducherry HQ

Jail 1 Puducherry

Finger Print Bureau 1 Puducherry HQ

Training Centers 3 PTS, District HQ & CRB

Total 36

Service Coverage

During the first phase, all the services along with the respective service levels as

mentioned in Section 2.3 would be covered in Phase-I itself. The benefits of this

approach is that the learnings of this pilot can be quickly adopted and any unforseen

bottle necks can be overcome while implementing in other areas

S. No. Services Service levels

1 FIR

- Lodging of FIR

1 hr from General

Diary



CCTNS- Puducherry - Issuance of FIR 1 hr from lodging

2 Complaints

- Complaints to the concerned Police Station

- Receipt of complaint/case to the concerned

Police Station /Cell / Wing

- Action taken on the registered complaint

1 hr from arrival

1 day

7 days

3 Details of stolen items

- Details of stolen/ recovered vehicles, arms and

other properties

1 day from request

4 Details of missing persons

- Details of missing/ kidnapped persons and their

matching with arrested, unidentified persons

and dead bodies

1 day from request

Digitization of Historical Data: In addition to the functionality identified above, Phase-I

would also include the digitization of historical data (covering the last 10 years). The

historical data to be digitized would include crime (case/incident) data, criminals’

data, the data from the police stations records rooms (form police registers) and

administrative, employee and asset related data.

Digitization of historical data would help the police department maximize benefits from

features such as Search and Reporting and is would significantly enhance outcomes in

the areas of Crime Investigation, Criminals Tracking, servicing the requests of citizens

and other groups, etc. During this activity the SI should also strategize and perform data

migration from the CIPA database to the CCTNS database. The digitization exercise

would be carried out by the System Integrator.

SN. Registers/Form Name Number of Records/Cases (Approximate)

1 FIR (Cases) 60,000

6 Registers 35,000

Total 95,000

Application Functionalities

All the application modules and functionalities identified would be covered during the

Phase I of CCTNS implementation



CCTNS- Puducherry Modules Additional Functionalities Covered

Registration module

Investigation module

Prosecution module

Basic and Advanced Search

functionality

Basic (regular) reporting and MIS

Configuration Module

Crime Prevention Module

Information Module

Collaboration Module

Common Component & Work flow

Module

Master Requirement Module

Issue of Certificates Module

FRRO Module

Cyber Crime and Mobile Crime Module

General Requirement Module

Citizen Portal Module

Integration with other Departmental

Software

Analysis & Intelligence Module & MIS

Module

The details of the additional functionalities

of these modules are given in Annexure-4

Capacity Building Initiatives

The no. of personnel in each group that would be trained on the four training themes during Phase-I are provided in the table below:

Training Program Group A Group B Group C

Awareness and sensitization of benefits of IT 25 32 22



CCTNS- Puducherry

Note: Being a small force of the overall strength tunes to 2600 (Approx) incorporation all levels and their posting also inter transferable between police station & other units. The Training syllabus given was classify into two levels (Level-I is MS-Office & Level-II s CCTNS Software & Data Base Management. The cost workout per head through the state owned Co-operative Training Institute as found to be highly minimal with a cost of Rs.1500 Per head per level inclusive of course material, Examination & Certification. The above training was outsourced as the training initiated well in advance before appointing System Integrator & no infrastructure available at Puducherry Police. Outcomes

Phase Activities Outcomes Challenges

Installation and Commissioning of necessary hardware and networking infrastructure

at the desired location. Site Preparation at the selected location

Provision of proper infrastructure for implementation of the CCTNS project in the

selected districts

Customization of CAS

(State) and roll out in

pilot stations

Implementation of

CCTNS in pilot police

stations

Digitization of historical

data of the last 10 years

The historical data can

be retrieved from the

system through the

Search feature

CCTNS Phase-I

Training imparted to the

selected personnel of

Group A, B & C

Selected people would

have undergone the

training program

- Challenges in

ensuring

connectivity

considering the

geographical

locations of the

Police Stations and

other Police Offices

- Resistance to

change

- Incomplete or

missing historical

data

- Required personnel

not available for

training

-

CCTNS Phase-II


Basic Computer Awareness (Level-I) 25 227 600

Role based training for application users

(Level-II)

25 227 600

Trainers training 0 20 10

Network Administration Support &

Troubleshooting

0 0 0



CCTNS- Puducherry During Phase-II of CCTNS, the police stations & Higher offices of Karaikal & Puducherry will be covered for the installation and commissioning of hardware, connectivity and other infrastructure and associated services.

Offices No. of units

Locations

Police Stations 30 All police Stations of Rural (Puducherry), Karaikal, PCR Cell, CID & traffic, VAC, Food Cells, Excise

SDPO 3 Rural (Puducherry), Karaikal & Traffic

District 1 SSP Karaikal

Circles 7 4-Rural (Puducherry), 3-Karaikal

Training Centers 1 Karaikal HQ

Jail 1 Karaikal

SP 3 VAC, FOOD Cell & PCR Cell

Control Rooms 1 Karaikal HQ

Total 47

Service Coverage

During the Second phase, the following services and service levels will be achieved

S. No. Services Service levels

1 Registration of Vehicles

- Issue of NOC for used vehicles

1 day

2 Arms License - Verification for new arms license - Verification for renewal of arms license

- Issue of arms license

15 days 7 days

2 days after verification

3 Foreigner Registration - Registration of foreigners - Issue of NOC for foreigners

2 hours 1 day

4 Verification Requests - Servants - Employment - Passport - Character

- Tenant

10 days 10 days 15 days 10 days 10 days

5 Security to VIP/Event – Provide security 2 days from request

6 Surveillance – Provide surveillance to suspect 6 hrs from request




CCTNS- Puducherry The no. of personnel in each group that would be trained on the four training themes

during Phase II is provided in the table below:

Outcomes


Installation and Commissioning of

necessary hardware and networking infrastructure at all locations in the Puducherry

Provision of proper infrastructure for

implementation of the CCTNS project

Revision of the knowledge gained through training

Refresher Training for the selected personnel

CCTNS Phase-II

Training imparted to the personnel of Group A, B & C

Selected personnel would have undergone the training program

- Delay in Installation,

commissioning of

hardware and

networking

equipments

- Availability of

bandwidth in terms

of connectivity

- Resistance to

change


not available for

training

The above recommended implementation model would streamline implementation of CCTNS project in the Union Territory and reduce the effort and time for implementation.





(Level-II)

0 100 550



Troubleshooting

0 0 30



CCTNS- Puducherry

CCTNS Phase-III


During Phase-II of CCTNS, the remaining Police Stations & Higher offices of Mahe &

Yanam will be covered for the installation and commissioning of hardware, connectivity and other infrastructure and associated services. The rationale for selection of Mahe & Yanam for implementation under Phase-III is that both these locations are wide apart from Puducherry District and have connectivity issue.

offices No. of

units Locations

Police Stations 4 Mahe & Yanam

SDPO 1 Mahe

Circles 2 Mahe & Yanam

Training Centers 1 Mahe

Jail 2 Mahe & Yanam

Control Rooms 2 Mahe & Yanam

Total 12


The no. of personnel in each group that would be trained on the four training themes

during Phase II is provided in the table below:





(Level-II) 0 0 578




CCTNS- Puducherry

Outcomes


Installation and

Commissioning of necessary hardware and networking infrastructure at all locations in the Puducherry

Provision of proper

infrastructure for implementation of the CCTNS project

Revision of the knowledge gained through training

Refresher Training for the selected personnel

CCTNS Phase-II

Training imparted to the personnel of Group A, B & C

Selected personnel would have undergone the training program

- Delay in Installation,

commissioning of

hardware and

networking

equipments

- Availability of

bandwidth in terms

of connectivity

- Resistance to

change


not available for

training

The above recommended implementation model would streamline implementation of CCTNS project in the Union Territory and reduce the effort and time for implementation.

3.2. Monitoring and Evaluation Parameters

Successful Implementation of CCTNS is critically dependent on certain prerequisites,

which are considered as critical success factors. The table below outlines such

prerequisites.

Sr.

No.

Factor for successful implementation of the project Y/N

Input Indicators


Troubleshooting 0 0 37



CCTNS- Puducherry 1 Amount of resources (man, machine, money, time, material, etc)

dedicated to the project Y

2 Amount of research devoted for the project Y

Output Indicators

1 Infrastructure – Improvement in connectivity and data processing

capacity as well as creation of a robust ICT Solution for the Police

Department

Y

2 Governance

- E- governance management framework in place

- Policy and regulatory framework in place

Y

3 Institutional Capacity

- Geographical reach of services

- Training imparted : Number of personnel trained & infrastructure

created

Y

4 Number of online services for citizens Y

5 Percentage time and cost reduction in delivery of service as well as

internal functioning of the Police Department (streamlining of work

flows and record keeping)

Y

Process Indicators

1 Core processes mapped and redesigned Y

2 Detailed project report prepared Y

3 Process of identification of stakeholders and their needs Y

4 Process of identification of capacity building needs Y

Impact / Outcome Indicators

1 Citizen Satisfaction with government services through opinion surveys

and citizen report cards

Change in the number of complaints

Reduction of waiting time at police stations and departments

Decrease in case processing time at the police stations and

departments

2 Data sharing across information systems leading to actionable insights

and resulting in speedier disposal of cases, etc Y

3 Quality improvement of services as perceived by citizens and their

appreciations in random as well as structured surveys Y

4 Transparency and accountability of government organisation to the

citizens through making information availablity on Police Department

Website

Y

5 Increased access of government services leading to increased trust

from Citizens Y



CCTNS- Puducherry Service levels

1 Detail service Level is given in monitoring and evaluation report and

further it would be specified in SI RFP Y

3.3. Governance Structure

This section will provide the governance structure that will be created at the UT of

Puducherry level to monitor the implementation of the CCTNS project.

As per the Guidelines issued by the Ministry of Home Affairs, Government of India, UT of

Puducherry Police Department shall constitute appropriate governance and operations

structures, and in alignment with the structures recommended by DIT, GOI under NeGP

guidelines. The following governance committees shall form the institutional framework

for implementation, monitoring and evaluation of CCTNS project.

1. State Empowered Committee

2. District Mission Team

State Empowered Committee

The CCTNS project in Puducherry has a Steering Committee headed by the Chief

Secretary. The Committee is the absolute decision making body in implementation,

policy matters, vendor evaluation and selection and project review. The Committee

also plays a major role in drawing out the I.T. requirement of Puducherry Police and

evaluating funding opportunities for the same. The composition is as follows:

Sl No Designation Role

1 Chief Secretary Chairperson

2 Principal Secretary / Secretary (Finance) Member

3 Director General of Police Convener

4 Representative of NIC, Puducherry Member

5 Director/ Deputy Secretary (SR), MHA Member

6 Any other members to be co-opted as

necessary

Member

This Committee will be responsible for following:

� Allocation of funds



CCTNS- Puducherry � Approval of BPR (Business Process Reengineering) proposals.

� Sanction for various project components, as may be specified, including the

Hardware/Software procurement.

� Approval of various functionalities to be covered in the Project.

� Review progress of the Project.

� Ensure proper Training arrangements

� Ensure deployment of appropriate handholding personnel.

� Other important policy and procedural issues.

� Guidance to UT of Puducherry District Mission Teams.

District Mission Team

For taking up CCTNS rollout in entire union territory it would require a full time dedicated

Project implementation Team at the UT. This team would oversee project execution and

would manage implementation and deal with technology, process & change

management related issues. This team would typically consist of core people at the UT

level and have a well balanced mix of domain expertise about the department

processes & functions and technical expertise (i.e. technology, process re-engineering,

change management, project management).

In case of the Puducherry the State Mission Team and District Mission Team has been

rolled into one. Its composition follows.


1 Director General of Police Chairperson

2 Senior Superintendent of Police(L&O) Convener

3 Senior Superintendent of Police(Karaikal) Member

4 Senior Superintendent of Police( Crime and

Intelligence)

Member

5 Senior Superintendent of Police( HQ) Member

6 Representative of NlC, Puducherry Member

7 Representative of NCRB, New Delhi Member

8 Director, CRB. Puducherry Member

9 Superintendent of Police(HQ) Member

10 Superintendent of Police(PTS) Member

11 Superintendent of Police (North) Member

12 Superintendent of Police (South) Member



CCTNS- Puducherry 13 Superintendent of Police (Rural) Member

The District Mission Team will be responsible for following:

� Operational responsibility for the Project.

� Formulating Project Proposals.

� Getting sanction of GOI for various projects.

� Hardware rollout and commissioning

� Co-ordination with various agencies.

� Resolution of all software related issues, including customization.

� Resolution of all other issues hindering the Project Progress.

� Any other decision to ensure speedy implementation of the project.

� Assist the Union Territory Apex and Empowered Committees

� Prepare District Project Proposal.

� Ensure proper Rollout of the Project in each selected Police Station.

� Ensure hardware and software installation, and operationalization of the Project.

� Training of all police personnel in the District.

� Site preparation and availability of all utilities.

� Ensure separate account keeping for the Project.

� Appointment and proper utilization of handholding personnel.

UT of Puducherry Training Team

In order to ensure the effectiveness of computer training program under the CCTNS

project, the following team has been formed specifically to monitor the training

program on a regular basis.


1 Senior Superintendent of Police(L&O) Nodal Officer, CCTNS

2 Senior Superintendent of Police(Karaikal) Member

3 Superintendent of Police(CRB) Member

4 Superintendent of Police(PTS) Member

5 Inspector (CRB) Member

6 Inspector - Web officer Member

7 Head Constable Member



CCTNS- Puducherry

3.4. Other Agencies

3.4.1. UT of Puducherry Designated Agency

“UT Designated Agency”, (agency/society/public sector unit) at the UT level that would

serve as a channel for transfer of funds from GOI to UTs and from UT governments to the

vendors implementing CCTNS. Puducherry police E-governance Society (PPEGS) has

been designated as the UT Designated Agency.

The primary mandate of the UTDA will be:

• Timely payments for time-critical events

• Strict control on utilization of funds for intended purpose

• Sustainability even beyond plan period

• Enable UTs in timely hiring of experts and internal capacity building

3.4.2. State Project Management Consultant (SPMC)

Since the implementation of CCTNS and a significant part of the functionality of CCTNS

application are driven by the administration, State Project Management Consultants is

engaged to support the State Empowered Committee in the following areas:

1. Preparation of Detailed Project Report (DPR)

2. Assisting the UT in identifying the UT Systems Integrator (SI):

a. Customizing the model RFP (Request for Proposal) provided by

MHA/NCRB

b. Releasing the RFP assisting the UT in managing the bid process

c. Assisting the UTs with the assessment of techno-commercial appraisal

of bids in identifying the UT level Systems Integrator (SI)

3. Developing the functional specifications for the extensions/enhancements of

CCTNS application not covered by MHA/NCRB.

3.4.3. State Project Management Unit (SPMU)

In order to monitor the progress on CCTNS the UT would engage a State-level Program

Management Unit (S-PMU).The scope of S-PMU’s work would include the following:

� Overall project planning and management in collaboration with State Empowered

Committee and UT/District Mission teams: includes planning, supervising the overall



CCTNS- Puducherry progress of the project, monitor conformance with the timelines, budgets and

service levels.

� Review the scope and technical solutions (covering all CCTNS components)

provided by the SI

� Acceptance testing and acceptance

� Perform structured transition and rollout

� Post-deployment reviews

� Confirm and monitor service levels through the engagement with the SI through

periodic reviews

� Monitor the implementation of the project according to the project plan and report

to the UT Empowered Committee and C-PMU

� Assess the progress of the implementation and recommend release of funds to the

UT nodal agency for the SI

NOTE: For the sake of consistency with NCRB terms, we have referred UT-PMC as SPMC

and UT-PMU as SPMU across this report.

3.4.4. System Integrator (SI)

CCTNS adopts a “bundling of services” approach to implementation. Accordingly, all

the implementation components at the UT level are “bundled” and contracted out to

a single Systems Integrator (SI) who would act as a single point of contact and

accountability for the implementation, integration and performance of CCTNS. The

bundle of services would include the following:

1. Program Planning and Management

2. The SI would customize and implement CCTNS core application provided by

NCRB under the guidance of and in consultation with NIC.

3. The SI would develop and deploy additional functionality that is scoped

under CCTNS (for some of the additional functionality, the central nodal

agency would provide the functional specifications to ensure standardization

across UTs).

4. Procurement, installation and commissioning of hardware (including PCs,

peripherals, etc.) at police stations and higher offices including site

preparation

5. Procurement, deployment and commissioning of communications

infrastructure (Network, Wiring, Switches etc.) at all police stations and higher

offices. The entire infrastructure is to be certified according to ISO 27001

standards. This is an output indicator for the SI

6. The software has to be certified by a competent authority such as STQC or

assessed by Software Development Agency at the Centre or by NCRB

7. Capacity building



CCTNS- Puducherry a. Awareness and Sensitization of benefits of IT along with the

application level training

b. Trainers Training

c. System Administration and Support Training

d. Handholding support to the police stations for 6 months

e. Other courses as identified in the earlier sections of this report

8. Change management courses as identified in the earlier sections of this

report

9. Procurement, configuration and commissioning of specialized infrastructure

and applications as necessary

10. Utilization Statements/ Progress Reports

11. Digitization of Historical Records

12. Application, System and Network Maintenance

13. Helpdesk Support

The SI would be held responsible for the outcomes of the program and their payments

would be linked to the progress of the project as well as the outcomes of the program.

The payment schedule will be based on achieving milestones of the Project as well as

on accomplishing those milestones with predefined SLAs and Standard.

The UT of Puducherry would select a System Integrator (SI) through a competitive

bidding process.



CCTNS- Puducherry

3.5. Risk Mitigation and Management

Key risks that are foreseen in the implementation of CCTNS have been listed below with

a plan to mitigate the same at a high level. During the course of implementation, this

would be enhanced and developed further.

S. No. Description of

Risk

Impact /

Probability

Risk Mitigation

Measure

Stakeholders

involved

1. Delay in the

infrastructure

(Hardware,

Software,

Networking

devices etc…)

procurement

High

Initiate the Internal

procedures for the

timely procurement

of the required

hardware from the

beginning of the

project

• Nodal Officer,

CCTNS

• SPMU

• SI

2. Variation in the

scope may

happen after

preparing a

URS/FS

documents

Medium Timely Evaluation

and Signing off of

the URS/FS

documents

• Nodal Officer,

CCTNS

• SPMU

• SI

3. Challenges in

integration of

CCTNS with

external

applications /

applications from

other

Low Follow-up with the

central Government

to get the

documents/formats

for understanding

CCIS and CIPA

applications

• Nodal Officer,

CCTNS

• SPMU

• SI

• Concerned

Department HOD



CCTNS- Puducherry Departments

such as Courts,

Jails, etc

4. Risk due to poor

Data Digitization

quality

Medium Instruct the various

officers to Identify

the Legacy Data to

be digitized into the

new system

• Nodal Officer,

CCTNS

• SPMU

• SI

• Concerned record

owners

5. Instability of the

network causing

application

downtime

High Initiate the process

to create a fall back

network in case of

network failure.

• Nodal Officer,

CCTNS

• SPMU

• SI & Network

Service Provider

6. Unavailability of

the experienced

team members

with the project

domain

knowledge

High Recruit domain

experts that helps

the other team

members of the

project

• Nodal Officer,

CCTNS

• SPMU

• SI

7. Unavailability of

the experienced

team members

with the proper

technology

knowledge used

in the project

High Recruit technical

experts that helps

the other team

members of the

project and take a

technical lead

• Nodal Officer,

CCTNS

• SPMU

• SI & Technology

providers (OEMs)

8. Review of project

deliverables and

sign-off is not

timely; resulting in

delays

High Clear

communication on

project plan to the

customer

• UT Empowered

Committee

• Nodal Officer,

CCTNS

• SPMU

9. Delay by

Software

Development

Agency in

delivering the

CAS to the UTs

within the

stipulated time

High NCRB to ensure that

there is no delay on

part of Software

Development

Agency and to

continuously monitor

its progress to ensure

the success of the

CCTNS project

• UT Empowered

Committee

• Nodal Officer,

CCTNS

• SPMU

• Nodal Officer for

the UT in NCRB



CCTNS- Puducherry 10. Political factors Low The UT Apex

Committee to ensure

that there is no

disruption in the

project and that it

continues smoothly

• UT Apex

Committee

• UT Empowered

Committee

• Nodal Officer,

CCTNS

3.6. Sustainability Plan

This section covers key aspects of sustainability that needs to be considered to ensure

ongoing success of CCTNS beyond the initial hand holding and support period from

MHA. Broadly three areas are crucial for ongoing sustenance of the initiative. They are

people, process and technology. Critical areas of focus in sustainability are outlined

below.

Process:

• Sustaining the new / improved / revised processes will need continued emphasis on

adhering to the GOs and changes to the Police process manuals of the State / UT.

As a corollary, any such changes required to provide a legal framework for

adoption of CAS (State) and CCTNS should be made at the MHA level as well as the

UT level

• In order to sustain the new processes, staff need to be motivated to adopt the new

process by undertaking ongoing change management sessions that will make the



CCTNS- Puducherry change permanent. Benefits of adoption of the new processes should be made

clear to the staff.

People:

• Building competency in staff in usage of CAS (State) software is of paramount

importance. Thus, providing basic computer training along with training on CAS

(State) is recommended. Regular refresher training on a biannual basis would ensure

long term sustainability of the project.

• Apart from grooming in house manpower, it has been proposed to create a

technical cadre in the Police Force that can take on basic ICT management tasks

and system administration role. This needs to be accomplished on priority in

Puducherry so that there is a dedicated pool of resources who can sustain the CAS

(State) software.

• In case there is a need to have external agencies to manage the ICT infrastructure

and assets, then a Facilities Management Service could be contracted in the UT.

• With respect to enabling Citizen services online, having a strong Information-

Education-Communication (IEC) initiative is very vital for sustenance of services

online

Technology

• From the functional perspective, it is advisable to have a structured approach to

gather feedback of additional / missing / changed functionalities in the system that

will improve the system relevance to the Police Department and Citizens

• From a system administration perspective, it is recommended to have a modular,

configurable, parameterized, open interfaces based CAS (State) design so that the

configuration of the system and ongoing tweaks are easy to achieve and can be

done by in-house manpower with limited / no support from external agencies

• Performance tuning, security audit and preventive maintenance will be conducted

on a periodic basis to ensure sustenance of non-functional requirements of the

system

• State Empowered Committee’s decision to host the CAS (State) system in SDC will

ensure ongoing maintenance and support.

• Another key aspect of sustenance is the licensing, AMC and warranty norms. ICT

infrastructure may have a shelf life of around 5 years. It is advised that the UT

depreciate the ICT assets over this period and prepare a rolling annual budget that



CCTNS- Puducherry can create a provision in the next Plan Years for replacement. This will ensure

infrastructure continuity and sustenance

Summary Table of Activity for ensuring sustainability

Sr. Activity Duration /

Frequency

Responsibility

Process Sustainability

1 Identifying process change

requirement and making /

requesting NCRB for appropriate

changes in the workflow

Half Yearly Nodal Officer would be

responsible to undertake

assessment for change

requirement

2 Review and updation of GO /

Legal framework to ensure

changes / modification (if any) in

process is included

Yearly Appointed officer by

Puducherry Police

Department

3 Review and updation of Police

Manual to ensure changes /

modification (if any) in process is

included

Yearly Appointed officer by

Puducherry Police

Department

4 Training and Supplementary

Training on CCTNS Process for

Existing and New Staff

Half Yearly Nodal Officer would be

responsible to oversee

training

5 Issuing compliance guidelines to all

police offices for adherence to

CCTNS process

Quarterly Puducherry Police

Department to issue DO

6 Review of CCTNS process adoption

by DIG / IG by lower offices

Quarterly Puducherry Police

Department

People Sustainability

1 Training for departmental staff to

re-enforcing skills

Half Yearly Nodal officer would be


this

2 Augmentation of Technical cadre

and advance skill training

Yearly Nodal officer would be


this

3 Communication and awareness

among citizen for increasing

utilization of service online

Regular

and

Continuous

Nodal Officer would be

responsible for

developing and

implementation on

monthly strategies

Technology Sustainability



CCTNS- Puducherry 1 Changes to accommodate local

requirement to be achieved locally

Yearly Nodal Officer would be

responsible to identify

change requirement

and upon approval from

higher officials would

oversee change

incorporation

2 System performance management

through local vendors

Regular

and

Continuous

Nodal Officer in support

from UT DIT

3 Regularization of AMC and

Licenses

Yearly Nodal Officer would be

responsible

4 Addition of new modules as

required

Yearly Puducherry Police

Department would be

responsible in

consultation with NCRB /

MHA

In order to sustain CCTNS, it is advisable to have a holistic perspective on the subject.

The above three areas form the crux of sustainability and content presented here are

key pointers to ensure sustainability. These can be improved upon and developed

further during program management and ongoing operations of the MMP.



CCTNS- Puducherry

3.7. Exit Plan

A well defined and structured Exit Plan is being proposed for the CCTNS project for

smooth transition of roles of various stakeholders during the different project phases. It is

understood that different skill set is required for successful implementation of CCTNS

project at different stages of the project life cycle. Hence, it would be required that the

players in a particular phase of the project lifecycle transfer the project knowledge and

insight to the subsequent actors for better performance of their responsibility. Also, this

would ensure that the overall project solution is aligned towards the CCTNS goals and

objective.

SPMC would plan the overall management and sustenance of CCTNS initiative in

Puducherry. We understand the critical phases of the project and the roles and

responsibilities of the involved stakeholders. Following are the critical transitions which is

being planned for and detailed out in the following section –

1. SPMC to SPMU transition

2. SPMU to Nodal Office Transition

3. System Integrator for CCTNS to Nodal Office Transition

Project Nodal Office, Puducherry

Project Nodal Office, Puducherry



CCTNS- Puducherry

� SPMC to SPMU transition: We understand that SPMC is responsible for Project Design

and SPMU is responsible for supporting the police department of Puducherry through

project management services during project implementation. It is critical that

knowledge transfer between the SPMC and SPMU is planned meticulously. The

successful transition would ensure success for the project.

� SPMU to Nodal Office Transition – For program sustenance and continuous

operation, it is mandatory that the officials and employees of the police department

have the ownership of the project. The project sustenance would need that this

transition happens successfully and the knowledge transfer from SPMU to Nodal

Office is well planned and effected properly.

� System Integrator for CCTNS project to Nodal Office Transition – It is important that

the infrastructure created during the project is transferred to the department and

operations and maintenance of the same is taken up by the department.

Operations and maintenance has specific nuances and would need the

understanding of execution of problem resolution – the associated systems and

process in place as well as technical knowhow and skill sets require performing

operations and maintenance activities.

The following table provides the planned exit of stakeholders during the various phases

of the project –

SPMC to SPMU Exit Management Strategies

Sr. Exit Strategy SPMC Participation SPMU Participation

1 Project

Records

� Maintain all project records

like Minutes of Meeting, Risk

Register, etc

� Conduct a meeting with

SPMU and explain the

records – objective and

purpose, data stored, etc

� Share the records with the

SPMU

� Participate in the meeting

with SPMC and understand

the project records

� Take all the project records

from SPMC

� Read all the project records

and make clarification from

SPMC

2 Project

Deliverable

� Prepare all project

deliverables as per the

contract and get approval

from UTs


with SPMC and understand

the project deliverables

� Take all the project



CCTNS- Puducherry � Share all the deliverable

with SPMU and explain the

objective of the deliverables

� Conduct meeting with

SPMU to clarify questions

pertaining to the solution

deliverables from SPMC

� Read all the project

deliverables and make

clarification from SPMC

� Complete understanding of

the proposed solution by the

SPMC

3 Workshop � Conduct 2 days workshop

to explain the overall

solution to SPMU

� Detail out the technical

solution, networking and

connectivity solution,

capacity building and

training solution, RFP clauses

for the SI, etc.

� Conduct close group

session with SPMU consultant

for specific details

� Ensure participation of

Nodal Officer / employees

� Attend workshop and

understand overall solution

proposed by SPMC for

CCTNS Project

� Understand and appreciate

SPMC solution for specific

parts - technical solution,

networking and connectivity

solution, capacity building

and training solution, RFP

clauses for the SI, etc

� Participate and acquire

specific project details

relevant for project

implementation

4 Meetings � Conduct meeting with

SPMU consultant to transfer

the project learning’s and

knowledge

� Attend meeting with SPMC

and participate and acquire

project learning and

knowledge

5 Post transfer

support

� SPMC would be providing

offsite support to SPMU

consultant over phone /

email for a period of 3

months after its exit from the

project

� SPMU would take inputs from

SPMC during initial stage of

project implementation

SPMU to Nodal Office Transition

Sr. Exit Strategy SPMU Participation Nodal Office Participation

1 Hand

Holding

Support

� SPMU would provide hand

holding support to identified

employees of department

for taking over

� Identify resources /

employee to whom the

transfer of knowledge and

responsibility would be done



CCTNS- Puducherry management function as

performed by it

� Conduct orientation of

identified employees

toward management

function

� Support and resolve issues /

queries / concern of the

identified employees on

performance of

management function

by SPMU

� Identified resources to

attend the orientation

program conducted by

SPMU to understand the

work requirement

� Take help and support from

SPMU in discharge of duties

and responsibilities assigned

in lieu of the management

function performance

2 On the Job

Training

� Align SPMU resource with

identified employees /

resources by the Nodal

office on various

management track –

monitoring, control, risk

assessment and mitigation,

vendor management, issues

management, escalation

management, quality

management, etc.

� Make understand the work

requirement and process to

be followed by the

identified employees in

performance of the

management function

� Identified resources by the

nodal office to perform

management function in

support with the SPMU and

understand the overall

process and system required

to be maintained and

improved for successful

implementation of the

CCTNS project in the UTs

� Learn the analysis and risk

management skill in

association with all the

management function to be

performed by the identified

group after phasing out of

SPMU

3 Class Room

Training

� Organize class room training

sessions for closed group of

identified resource by the

nodal office

� Undertake teaching session

for transfer of analytical

function required for

discharge of management

duties for continued project

implementation

� Participate in the class room

training session and

understand the requirement

of management function to

be performed


session and learn the

analytical session required

for successful discharge of

duties

4 Project

Records

� Maintain all project records

like Minutes of Meeting, Risk

Register, etc


with SPMU and understand

the project records



CCTNS- Puducherry � Conduct a meeting with

Nodal Office and details out

and explain the records –

objective and purpose,

data stored, etc

� Share the records with the

Nodal Office

� Take all the project records

from SPMU

� Read all the project records

and make clarification from

SPMU

5 Project

Deliverable

� Prepare all project

deliverables as per the

contract and get approval

from UT

� Share all the deliverable

with Nodal Office and

explain the objective of the

deliverables


with SPMU and understand

the project deliverables

� Take all the project

deliverables from SPMU

� Read all the project

deliverables and make

clarification from SPMC

6 Meetings � Conduct meeting with

Nodal Office consultant to

transfer the project

learning’s and knowledge

� Attend meeting with SPMU

and participate and acquire

project learning and

knowledge

7 Post transfer

support

� SPMU would be providing

onsite support for 1 month /

offsite support to SPMU

consultant over phone /

email for a period of 3

months after its exit from the

project

� Nodal Office would take

inputs from SPMU during

initial stage of project

implementation after

phasing out of the SPMU

System Integrator for CCTNS project to Nodal Office Transition

Sr. Exit Strategy System Integrator Participation Nodal Office Participation

1 Hand

Holding

Support

� SI would provide hand

holding support to identified

employees of department

for taking over operations

and technical function as

performed by it

� Conduct orientation of

identified employees

toward operations and

� Identify resources /

employee to whom the

transfer of knowledge and

responsibility would be done

by SI

� Identified resources to

attend the orientation

program conducted by SI to

understand the work



CCTNS- Puducherry technical function

� Support and resolve issues /

queries / concern of the

identified employees on

performance of operations

and technical function

requirement

� Take help and support from

SI in discharge of duties and

responsibilities assigned in

lieu of the management

function performance

2 On the Job

Training

� Align SI resource with

identified employees /

resources by the Nodal

office on various operations

and technical function track

– network, connectivity,

application monitoring &

control, issues

management, escalation

management, etc.

� Make understand the work

requirement and process to

be followed by the

identified employees in

performance of the

operations and technical

function

� Identified resources by the

nodal office to perform


function in support with the SI

and understand the overall

process and system required

to be maintained and

improved for successful

implementation of the

CCTNS project in the UTs

� Learn the analysis and risk

management skill in

association with all the


function to be performed by

the identified group after

phasing out of SI

3 Class Room

Training

� Organize class room training

sessions for closed group of

identified resource by the

nodal office

� Undertake teaching session

for transfer of technical and

operational function

required for discharge of

duties for continued project

implementation


training session and

understand the requirement

of management function to

be performed


session and learn the

analytical session required

for successful discharge of

duties

4 Post transfer

support

� SI would be providing onsite

support for 1 month / offsite

identified resources over

phone / email for a period

of 3 months after its exit from

the project

� Identified resources from the

Nodal Office would take

inputs from SI during initial

stage of project

implementation after

phasing out of the SI



CCTNS- Puducherry

3.8. Detailed Project Plan

The overall scope of the System Integrator would be to implement CCTNS project

through “Bundle of Services” which would comprise of the following:

• Core Application Software (UT) and additional modules as suggested by UT

• Hardware (including PCs and peripherals) for police stations, higher offices,

Other offices and SCRB

• Connectivity infrastructure, using BSNL Broadband as Primary Connectivity &

PSWAN/Other service provider will be considered as secondary connectivity to

the extent possible.



CCTNS- Puducherry • Site preparation of Police Stations, Higher & other offices and commissioning of

equipment

• Capacity building for police personnel including senior officers responsible for

project implementation

• Strengthening of training infrastructure at existing & proposed police training

institutes.

• Digitization of historical data, Data migration from legacy systems.

• Specialized applications (State Specific Modules) and infrastructure (that are

approved under the CCTNS scheme).

• Consultancy and Program Management Services to support in implementation

of the project.

The following table represents a high level project plan for Implementation.

S. No. Activity Time of Completion (Months )

1 Date of Signing of Agreement with the successful bidder

T1

2 Customization and implementation of CCTNS Core

Application Software provided by NCRB on a pilot basis (Phase I)

T1 + 6

3 Development and deployment of additional functionality (State Modules) that is scoped under CCTNS on a pilot basis (Phase I)

T1 + 6

4 Procurement, installation and commissioning of hardware (including PCs, peripherals, etc.),

communication infrastructure (routers, switches etc.) at police stations and higher offices including site preparation (Phase-I)

T1 + 6

5 Procurement, deployment and commissioning of required equipment at State Data Center (for all the phases) and DR site

T1 + 4

6 Capacity building for police personnel for all phases T1 + 9

7 Data migration and Digitization of historical data T1 + 5



CCTNS- Puducherry

The roll-out of CCTNS in rest of the Police Locations of UT of Puducherry i.e. Phase II (3

months) and Phase III (3 months) will be done during a period of 6 months which will

include implementation of CAS, Installation & Commissioning of Hardware & Network

Infrastructure and training of police personnel.

Summary – Implementation Phases

Phase I – 6 months (Police Stations & Higher offices of Puducherry District)

Phase 2 – 3 months (Police Stations & Higher offices of Karaikal District)

Phase 3 – 3 months (Police Stations & Higher offices of Mahe & Yanam Region)

Total – 12 months (1 year)

Total Duration-1 year of Implementation with 2 years of maintenance

8 System Roll-out on a pilot basis T1 + 6



CCTNS-Puducherry 4. Financial Details This section will provide detailed information on cost of each component along with a consolidated view of the budget

required for the implementation of this project. Overall Project funding is

Sl No

Funds Category 2009-10 2010-11 2011-12 Total (In Lakhs)

Centre State Total Centre State Total Centre State Total Centre State Total

1 Hardware Cost for Police Stations (CIPA)

2 Hardware Cost for Police Stations (Non CIPA)

3 Hardware Cost for Higher Offices

4 Site Preparation Cost- Police Stations (including CIPA)

5 Site Preparation Cost- Higher offices

6 Application Customization/Development Cost

7 Data Centre & Disaster Recovery Cost

8 Networking Infrastructure Cost

9 Networking Connectivity Cost

10 Handholding Support Cost

11 Project Management Consultancy Cost

12 Data Digitization Cost

13 Capacity Building Cost

14 Strengthening of Institution Cost (Training Centers)

Total



CCTNS-Puducherry

4.1. Hardware Cost for Police Stations The table below provides a detailed break up of hardware required for Puducherry police stations. It covers 48 Police stations including 7-Non CIPA, 41-CIPA. Hardware Cost for Non CIPA Police Stations:

Items Qty Unit Cost

(In Lakhs)

Total

(In Lakhs)

Client Systems 4

HDD 160GB 1

Duplex Laser Printer 1

Multi-Function Laser

(Print/Scan/Copy) 1

UPS for 120min backup 1

2KVA Generator Set 1

16-Port Switch 1

Fingerprint Reader 1

Digital Camera 1

Electronic Pen 1

Antivirus 4

Operating System (MS-office) 4

MS office 4

Operational Expenses (for 3

years) 3

Any other NA



CCTNS-Puducherry Total

Note:

In line to the provisioning of 2KVA generators for all the Police Stations under CCTNS and considering the various facts of

maintenance of the same, it may be proposed to MHA for considering the provisioning of Inverters to the identified

locations for CCTNS. The advantages of inverter over generator are discussed below:

Sl. No Generator Inverter

1. Operates on fuel Operates on battery power

2. Recurring cost of fuel and

maintenance

No recurring cost

3. Generator is comparatively costlier

than inverter

Cost effective in comparison to

generator

4. Requires periodical servicing Periodical servicing is not required

5. Manual operation for which a

dedicated manpower is required

Switch over from main line to inverter

happens automatically

6. Generates smoke and contributes to

noise pollution

No such kind of pollution is caused by

inerter



CCTNS-Puducherry Hardware Cost for CIPA Police Stations

Explanatory Notes:

1. 41 police stations covered under CIPA have been excluded for personal computers and basic accessories. 2. Notification for VAC, PCR cell & Food Cell is provided at Annexure-7 3. Four personal computers for each station covered under CCTNS have been allocated.

4. Advanced equipments like Finger Print Reader, Digital Camera, Generator, Switch and Electronic Pen is allocated for CIPA police stations.

5. Unit cost of all items is as per the unit rates mentioned in the PIM guidelines. 6. Operational expenses of 0.12 lakhs are factored for 3 years as 0.36 lakhs.

Items Qty Unit Cost (In Lakhs)

Total (In Lakhs)

HDD 160GB 1

2KVA Generator Set 1

16-Port Switch 1

Fingerprint Reader 1

Digital Camera 1

Electronic Pen 1

Antivirus 4

MS office 4

Operating System 4

Operational Expenses 1

Total



CCTNS-Puducherry 7. Detailed explanation of locations are provided in Annexure-1

4.2. Higher Offices Hardware Cost The table below provides a detailed break up of hardware required for Higher offices in Puducherry. It covers 5 locations

including, CRB, PHQ and District offices.

Higher Office Hardware Cost (In Lakhs)

OPE

Higher Offices PC UPS MFP Switch Operating System

Antivirus MS

office (Paper/Toner)

(3 Years)

Any Other

Total (In

Lakhs)

Centre 3 1 1 1 3 3 3 3 NA

Total 3 1 1 1 3 3 3 3 NA

Unit Cost

Centre

SDPO

Total

Centre 3 1 1 1 3 3 3 3 NA

Total 3 1 1 1 3 3 3 3 NA

Unit Cost

Centre

Circles

Total

Centre 4 1 1 1 4 4 4 3 NA

Total 4 1 1 1 4 4 4 3 NA

Unit Cost

Centre

CRB

Total



CCTNS-Puducherry

Higher Offices

PC UPS MFP Switch Operating System

Antivirus MS office

OPE (Paper / Toner)

(3 Years)

Any Other

Total

Centre 10 10 10 0 10 10 10 3 NA

Total 10 10 10 0 10 10 10 3 NA

Unit Cost

Centre

Districts

Total

Centre 30 30 30 0 30 30 30 3 NA

Total 30 30 30 0 30 30 30 3 NA

Unit Cost

Centre

SHQ (Medium)

Total

Explanatory Notes:

1. 15 – Circles, 6-SDPOs, 7-SPs, 2 Districts, 1 – SSP (C&I), 1 PHQ and 1 SCRB are taken up for infrastructure

assessment. Detailed explanation of locations are provided in Annexure-1

2. Operational expenses of Rs 0.12 lakhs are factored for 3 years as Rs 0.36 lakhs.

3. Switches for District and PHQ have not been considered because both these offices will be having Leased

Line connectivity.

4.3. Hardware Cost for Jail, Finger Print Bureau & Police Control Rooms

Total Cost (In Lakhs) Sl No.

Items Jail & FPB

Control Rooms

Unit Cost (In Lakhs) Jail & FPB Cont Room



CCTNS-Puducherry 1 Client Systems 1 3

2 16-Port Switch 0 1

3 Antivirus 1 3

4 Operating System 1 3

5 MS-office 1 3

Total

4.4. Summary of Hardware Cost

Summary of Hardware Cost

Offices Qty (no.) Cost

Calculated (In Lakhs)

Total Cost (In Lakhs)

Police Station (Non CIPA) 7

Police Station (CIPA) 41

Sub Divisions/SP Offices 14

Circles 15

District 2

SHQ 1

CRB 1

Jail 4



Total



CCTNS-Puducherry

4.5. Site Preparation Cost for Police Stations & Higher offices

OFFICES

No of Offices

Unit Rate (In Lakhs)

Total (In Lakhs)

Police Station (Non CIPA) 7

Police Station ( CIPA) 41

SDPO 14

Districts 2

Circles 15

SHQ- Medium 1

CRB 1

Total 81

Note:

1. Site Preparation Cost for Police Stations (CIPA & Non CIPA)

2. Site Preparation Cost for Higher offices & other offices is

3. Please refer Annexure –1 for more details of Police Stations.



CCTNS-Puducherry

4.6. Networking Infrastructure Cost Network Infrastructure Cost for all Police Locations:

Networking Infrastructure

Items Qty (No. of locations)

Unit Rate (Lakhs) Total (in Rs Lakhs)

Routers at Sites (1yr warranty)

42

Modem Pair(Broadband) 42

Switch (1yr warranty) 5

AMC @ 10% (for 3 years)

Total

Network Connectivity cost for all police locations:

Cost Estimates for Network Connectivity (for 3 years)

Category Police Stations+

Sub

Divisions+ Circles

Districts + PHQ + CID/ Crime Branch/Special Branches + Jail + Finger Print Bureau +

SCRB + Control Rooms + Training centers

Unit Rate for 3 years (in lakhs.)

Total (in lakhs.)

Broadband 0 10



CCTNS-Puducherry Leased Line (including router, modem & switch)

0 9

Networking from DC to DR for 3 years

Total

Explanatory Notes:

1. All locations covered under CCTNS are provided with networking infrastructure.

2. Internet Service Provide for CCTNS project & PSWAN project is BSNL. Therefore for business continuity any

other major internet service provider (Reliance, Airtel, Tata etc.) based on the feasibility on all locations may

be considered for secondary connectivity for CCTNS Project.

3. Please refer Annexure- 2 for details of collocated offices for Network Infrastructure.

4. Network Connectivity from Data Center to Disaster Recovery Centre is Considered per years as per Rates

mentioned in BSNL website).

5. Routers have not been provisioned for Jail & finger Print Bureau because one 1 computer will be provided

to these offices.

6. Leased line connections will be given to those offices where no. of computers will be more than 10.

7. Following offices will be given Leased Line & Broadband connectivity.

Sl No Leased Line Locations

1 District Training Center,

Puducherry

2 DGP Office (SHQ) NO.4, Dumas Street, Puducherry - 1.

3 CID Complex, Puducherry

4 CRB Training Centers

5 SSP (HQ), Puducherry

6 SSP (KKL) office, Mari Amman Koil St., SSP Quadrangle, Karaikal

7 District Training centers, KKL 8 SP (North) , Puducherry



CCTNS-Puducherry Broadband Locations

SP Mahe

SP Karaikal

Administrative block, Puducherry

Control Room, Mahe

Control Room, Yanam

Jail - Puducherry, Karaikal, Mahe , Yanam

Total-10 offices

4.7. Capacity Building Cost The tables below provide detailed break up of Capacity Building required at Puducherry.

Year-wise Cost Estimates for Capacity Building (Training of Personnel)

2009-10 2010-11 2011-12 Total Cost

Training Program Cost per Unit (Rs.)

Qty Amt Qty Amt Qty Amt (In Lakhs)

Awareness and sensitization of

benefits of IT 0 0 80 0 0

Basic Computer Awareness

(Level-I) 0 0 2080 0 0

Role based training for

application users (Level-II) 0 0 2080 0 0

9 Police Training school, Puducherry



CCTNS-Puducherry Training of Trainers 0 0 55 0 0

System Administration &

Support Training 0 0 67 0 0

Total

Explanatory Notes:

1. As Puducherry police department do not have adequate technical staff, it is recommended that Basic Computer training needs to be provided to all Police personnel. The percentage for Group B has been raised to 15% and that of Group C to 20% to cover more staff in these training areas.

2. Special Group – This group will be formed with personnel who show special/keen interest in learning computers and related technology.

3. As suggested by the State Mission Team, the Basic Computer Training will be imparted to all Police Personnel for effective implementation of CCTNS Project in UT of Puducherry.

4. Increase in the Capacity Building Cost , being a small police force, the overall strength tunes to 2600 incorporation all levels and their posting also inter transferable between police station & other units. The Training syllabus given was classify into two levels (Level-I is MS-Office & Level-II s CCTNS Software & Data Base Management. The cost workout per head through the state owned Co-operative Training Institute as found to be highly minimal Per head per level inclusive of course material, Examination & Certification. The above training was outsourced as the training initiated well in advance before appointing System Integrator & no infrastructure available at Puducherry Police.

Cost of Training Infrastructure (Strengthening of Training centers)

Sl No.

Infrastructure needed PTS SCRB Pondicherry Karaikal Mahe Total Units

Cost per Unit

Total Cost (in Lakhs)

Distance from HQ HQ 170Km 700 Km

Police Personnel 2750 200 90

1 Desktop (OS Preloaded) 30 25 30 25 10 120

2 MS-office & Antivirus 30 25 30 25 10 120



CCTNS-Puducherry 3 Multi Function Printer

(MFP) 1 1 1 1 1 5

4 LCD Projector 1 1 1 1 1 5

5 Screen 1 1 1 1 1 5

6 White Board 1 1 1 1 1 5

7 UPS cum Inverter (120 minutes backup)

1 1 1 1 1 5

8 Inverter (fans & Tube lights)

1 1 1 1 1 5

9 Finger Print Reader 2 2 2 2 1 9

10 Digital Camera 1 1 1 1 1 5

11 Web Camera 30 25 30 25 10 120

12 Electronic Pen 2 2 2 2 1 9

13 Operational Expenses 1 1 1 1 1 5

14 Site Preparation 1 1 1 1 1 5

Total

Explanatory Notes:

1. Puducherry police department would like to set up 4 new training centers for the UT. Puducherry is geographically separated units. Considering the diversity in locations and practical constraints for police personnel to attend training, separate infrastructure for all the 5 locations has been recommended

2. The above recommended hardware for infrastructure of Training Centers are as per the Director General of Supply &Disposals (DGS&D).

3. Generator is specifically avoided because of cumbersome maintenance in terms of fuel & other recurring cost. 4. Site Preparation will include the Electrification, Computer Table & Chair for each Computer. 5. Since the existing Police Training school is not able to cater the training requirements of large no. of Police force at

UT of Puducherry and as per the MHA guidelines, the State Empowered Committee has proposed 4 new training



CCTNS-Puducherry centers including 2 District Training Centers at Puducherry & Kairkal. The proposed training centers at the following locations of UT of Puducherry.

Sl No

Proposed Training Centers

Location Reason Police Strength

1. District Training Center Puducherry (HQ)

Due to large no of Police Personnel at Puducherry

2500 (Apprx)

2. District Training Center Karaikal (HQ) A DTC is provisioned as per MHA Guidelines

200 (Apprx)

3. Crime Records Bureau

Puducherry It is provisioned as per MHA Guidelines

-

4. PTS Mahe Due to Long Distance from

Puducherry (700 KM)

90 (Apprx)

4.8. Data Digitization Cost A onePtime digitization effort to migrate the data of last ten years across the police stations into the system is required. The table below provides the no. of records to be digitized and the cost of digitization of these records.

Item Description Volume (Approx)

Unit Cost

Cost

1 FIR (Cases) 60,000



CCTNS-Puducherry 2 Registers 35,000

Grand Total

Explanatory Notes:

1. 53,792 records are the actual number of FIRs that needs to digitize. This value has been extrapolated to 60,000 to ensure that all the FIRs that would be registered before the project goes live are also digitized.

2. Register details are obtained from police stations in Puducherry and the same has been projected for the entire UT. 3. Even though the registers differ in size and number of pages, 100 pages are considered for each unit cost. 4. Quality Assurance during Data Digitization is explained in Annexure 5 5. Details of registers taken up for digitization are provided in Annexure 6.

4.9. Handholding Support Cost

A provision for handholding support for the Police Stations has been made for six months. The table below provides the

cost of handholding support as per norms provided by MHA.

Cost Estimates for Handholding Support (for 6 months) for Puducherry

Items No of Police Stations

Unit Rate (in Rs. For 6 months)

Total (In



CCTNS-Puducherry Lakhs)

One Manpower resource per police Station

48

Total Cost for Hand holding Support

Explanatory Notes:

1. Handholding support is required for all the police stations in Puducherry

2. Puducherry police department do not have adequate technical staff in the department, hence 6

months of handholding support is recommended for all the police stations

3. Unit cost for handholding support is as per the guidelines.

4.10. Project Management Consultancy Cost

Technical Consultants for Business Process Reengineering, StatePspecific DPR and proposal creation, StatePspecific

customization requirements, Project Management, Implementation Strategy and frameworks, Best Practices Survey,

monitoring of SI and other purposes at various stages are proposed to be engaged during planning, execution,

monitoring, and assessment activities of the Project. The table below provides the cost of Project Management

Consulting including SPMC and SPMU.

Cost Estimates Breakup for SPMU and SPMC



CCTNS-Puducherry Unit Members Cost/ Man

month[1] (in Rs. Lakhs)*

Resource Utilization Period (in Man months)

Total Cost (in Lakhs)

1st Year 2nd Year

3rd Year

Project Manager

Procurement Consultant

Technical Expert

Change Mgmt & CB Expert

Process Consultant

Sub Total Cost for SPMU

Out of Pocket Expenses based on actuals subject to a maximum of 15%

Service Tax @ 10.3 %

Total Cost (in Rs. Lakhs)

Cost of SPMC

Total Cost (in Rs. Lakhs)

* The rates of Consultants quoted above are as per the NICSI rate card as of 4th Oct 2010

Explanatory Notes: The State Project Management Unit (SPMU) would function for a period of three years, of which the first year would be to

manage the implementation of the project and for two years after that, SPMU would function as a management support

for the project. The SPMU would include the following members:

Project Manager: Overall management of the project would be done by the Project Manager for a period of 36 months.

The first 12 months would be focused on managing the implementation of the project. And for the next phase, i.e. the



CCTNS-Puducherry support phase, the project manager would be performing the tasks of Performance Evaluation, Best Practices Survey,

Implementation of GPR, SLA monitoring, Monitoring of refresher trainings etc.

Procurement Consultant: The Procurement Consultant would assist the UT for the procurement of hardware and other Non

IT infrastructure required to make the project operational. He role would be crucial during the first 6 months of the

implementation to ensure that hardware is available and functional in all the locations During the second and third

years he would be more involved in support activities for procurement related to hardware failure, ensuring anti-virus

updates, assessing the effectiveness of AMC.

Technical Expert: The Technical expert would monitor the implementation of the Data Center and the Data Recovery

Centre required for the project. Once the implementation is done, the technical expert would need to the conduct the

required IT audit and acquire the required certifications for the Data Center (DC) and Disaster Recovery (DR) Centre. Also

in case, the SWAN and State Data Centre (SDC) are operational in the UT, the technical expert would assist in integration

and shifting the application to the same. The total man months visualized for the technical expert is 14 months, of which 6

months would be utilized during the period of implementation and 1 month each year during the support phase (spread

across the year / part-time).

Change Management & Capacity Building expert: The Change management expert would facilitate and coordinate the

Change management programs envisioned in this project. The training programs required to be conducted by the SI as a

part of this project would also be coordinated by the Capacity Building expert. The Change management expert would

be functioning for a total of 11 months, of which the implementation year would be dedicated 6 months and support

phase would include a time frame of 3 months for the second year and 2 months for the third year.

Process Consultant: The Process Consultant would be responsible for verifying the functionality of CAS (state) processes

with the actual process of the department. Any deviation from the actual process, or change required in the application

would be highlighted by the Process Consultant and would be informed to the CAS (state) / SI as the case may be.

Further to this any change requirement would also be informed to CAS (state)/ SI from time to time. The Process

Consultant would be functioning for a total of 18 months, of which 12 months would be utilized for the implementation

period (1st year) and 3 months each for the two years in the support phase.



CCTNS-Puducherry 4.11. Data Centre & DR Site Cost State Empowered Committee has decided to use the State Data Centre (SDC) developed by the IT department. No

separate data center will be budgeted for CCTNS project. However, considering the mission criticality of the CCTNS application, the storage and server costs allocated under the CCTNS would be utilized by the UT.

Cost Estimates for Data Centre at State/UT

Items

Qty

Unit Rate(in

Rs.

Lakhs)

Total(in Rs.

Lakhs)

Data Center Storage Cost 1

Disaster Recovery (DR) Storage Cost 1

Data Center Server Cost 2

DR Center Server Cost 2

Automated Tape Library (ATL) for Data Center

Fibre Cabling and Networking items for Data Centers and DR

Centers

Software for Data Center and DR Center

AMC (@ 10% for 3 years)

Outsourced manpower for Data Centres 2nos. X 3shifts for 4

yrs., with 10% increase in cost / year

Total

Explanatory Notes: 1. The unit rates of server and storage are the standard rates as per the guidelines.



CCTNS-Puducherry 4.12. Additional Customization / Development Cost The table below provides the cost of CAS customization and any additional software application development -

Cost Estimates for Additional Customization / Development

Items No. of

Resources

used

Total Man

Month

Man month

Rate (In

lakhs)

Total

(In lakhs)

CAS Customization 5 20

Application Development 4 26.73

Maintenance (15% of App

Dev)

Total



CCTNS-Puducherry Application Development Cost: Detailed break-up of State Specific module to be prepared by System Integrator at UT of Puducherry

Man Months Efforts Name of the Module

Num

ber of Fo

rms

Avera

ge o

f fo

rm type

Stu

dy o

f SR

S a

nd

System

Requirem

ents

Pre

para

tion o

f Te

chnic

al Design &

Data

base

Codin

g o

f M

odule

s

Inte

gra

tion

Qualit

y A

ssura

nce

Docum

enta

tion

Imple

menta

tion

Tota

l

Information and General Requirements Module

15

Issue of Certificates Module

30

Cyber Crime and Mobile Crime Module

30

FRRO Module 20

Reporting Module 32

Personnel Information System (PIS)

27

Integration Module 27

Total Man Months

Unit Rate

Total Value



CCTNS-Puducherry

Estimated number of forms/screens

Man Days Required

Simple

Moderate

High Total Simple

Moderate

High

Total Average

Information and General Requirements Module

12 3 0 15 24 9 0 33

Issue of Certificates Module 15 15 0 30 30 45 0 75

Cyber Crime and Mobile Crime Module 15 5 10 30 30 15 50 95

FRRO Module 10 5 5 20 20 15 25 60

Reporting Module 7 10 15 32 14 30 75 119

Personnel Information System (PIS) 15 0 12 27 30 0 60 90

Integration Module 5 2 20 27 10 6 100 116

Customization and integration Components

10 5 22 37 20 15 110 145

89 45 84 218

Norms (Man days/Per Form)

Simple 2

Moderate 3

High 5

Base Data

No of Days required for coding and testing a form 5

SRS Preparation 20%

Technical Design 10%

Coding 20%

Integration 10%

QA 10%

Documentation 10%

Installation & Implementation 20%

100%



CCTNS-Puducherry



5. Conclusion and Way Forward

Project Implementation and Monitoring Report concludes the design phase of

CCTNS project for the Union Territory. The report contains all vital information

required for implementation of CCTNS project in the Union Territory of

Puducherry.

This deliverable would be forwarded to NCRB with funding request for the

project. It is deemed that NCRB would evaluate the deliverable. The UT would be

pleased to provide any further information / clarification asked by NCRB.

Assuming, that the report would be approved by NCRB, the UT would now

commence with the preparation of Request for Proposal document for Selection

of System Integrator for the UT.



Annexure 1 – Implementation Locations

Overall Implementation Locations

Offices No. of units

Police Stations 48

SDPO 6

Districts (SSP off) 2

Circles 15

SHQ 1

CRB 1

SSP office (C&I) 1

Training Centers 5

Jail 4


SP 7

Control Rooms 4

Total 95

Implementation will be done in the following Police locations (District, SDPO, and

Circles & Police Stations):

DISTRICTS/REGION SDPO CIRCLES POLICE STATIONS

Non CIPA Police Stations

VAC

FOOD CELL

PUDUCHERRY

EXCISE

EXCISE KARAIKAL

FOOD CELL

MAHE EXCISE

YANAM EXCISE

CIPA Police Stations

GRAND BAZZAR GRAND BAZAR

MUTHIALPET

LAWSPET LAWSPET

KALAPET

PUDUCHERRY NORTH

ORLEANPET ORLEANPET


135 Project Implementation and Monitoring Report DISTRICTS/REGION SDPO CIRCLES POLICE STATIONS

ODIENSALAI

AWPS

SP PCR CELL PCR CELL

SP TRAFFIC TRAFFIC

SP CID CID

MUDALIARPET MUDALIARPET

REDDIYARPALAYAM

D’ NAGAR D’ NAGAR

METTUPALAYAM

VILLIANUR

MANGALAM PS

AWPS

SOUTH

VILLIANUR

TRAFFIC

ARIYANKUPAM ARIYANKUPAM

THAVALAKUPPAM

BAHOUR BAHOUR

KIRUMAMPAKKAM

NETTAPAKKAM NETTAPAKKAM

THIRUBUVANAI

THIRUKKANUR

KATTERIKUPPAM

RURAL

THIRUKKANUR

SEDARAPET PS

TOWN

KOTTUCHERRY

AWPS

TRAFFIC

TOWN KKL

PCR CELL

TR PATTINAM TR PATTINAM

NERAVY

THIRUNALLAR

NEDUNGADU

KARAIKAL KARAIKAL

THIRUNALLAR

COASTAL

MAHE MAHE MAHE MAHE

PALLORE

YANAM YANAM YANAM YANAM

PCR CELL

2 6 15 48



Note:

1. Since FIR is being registered at Excise Police Stations at UT of Puducherry. It is

requested to consider it as Implementation Location under CCTNS Project.

2. Mahe & Yanam should not be considered as Districts. They are only regions.

3. PCR Cell, CID and Traffic Police Stations do not come under any Circle. They

come under their respective SP offices.

4. Police Stations such as Excise, Vigilance & Anti-corruption Cell (VAC), Food

Cell, Protection of Civil Rights (PCR) Cell and Traffic are registering Criminal

Cases on routine basis and prosecuting the offender before Court as like as

Law & Order Police Stations. The prosecution before the Court could not be

otherwise it is declared as Police Stations.

5. Notification for VAC, PCR cell & Food cell has been provided at Annexure-7

Other Higher offices:

DISTRCITS OTHER OFFICES NO.

POLICE HEAD QUATERS

1

CRIME RECORDS BUREAU

1

FINGER PRINT BUREAU 1

JAIL 1

CONTROL ROOMS 1

SSP (C & I) 1

TRAINING CENTERS

(PTS, CRB & DTC)

3

SP CID 1

SP PCR CELL 1

SP FOOD 1

SP VAC CELL 1

SP SB 1

SPSIGMA 1

PUDUCHERRY

SP PTS 1

JAIL 1

CONTROL ROOMS 1

KARAIKAL

TRAINING CENTER 1

JAIL 1

CONTROL ROOMS 1

MAHE

TRAINING CENTER 1


137 Project Implementation and Monitoring Report DISTRCITS OTHER OFFICES NO.

JAIL 1 YANAM

CONTROL ROOMS 1

TOTAL 24

Annexure 2- Locations Identified for Network connectivity (Co-

located offices)

Circle Inspector Office 15

Police Stations 45

SP offices 7

SDPO 6

SL Name of the PS/Office Postal Address of the PS / Office

1. Grand Bazaar PS

2. Circle Inspector Office Grand Bazaar

J.N. Street, Puducherry-605 001.

3. Muthialpet PS M.G. Road, Muthialpet, Puducherry – 605 003.

4. Solai Nagar OP Solai Nagar, Puducherry

5. Lawspet PS

6. Circle Inspector Office

Laswpet

Main Road, Lawspet, Puducherry – 605 008.

7. Kalapet PS East Coast road, Kalapet, Puducherry -

8. Orleanpet PS

9. Office of the SSP(L&O) Pondicherry

Maraimalai Adigal Salai, Orleanpet, Puducherry-

10. Circle Inspector Office Odiansalai

11. Odiansalai PS

Bussy Street, Puducherry – 605 001


138 Project Implementation and Monitoring Report 12. CID PS

13. Office of the SP(HQ)

14. Office of the SP(SB)

15. Office of the SP(SIGMA)

16. Office of the SP(CID)

17. Crime Records Bureau

18. Finger Print Bureau

19. Foreigners Registration Office

20.

21. DGP Office

22. Secretary Office

23. Personal Assistant office

24. DIG office

25. Reader Office

26. Office of the MTO

27. Office of the SSP(HQ)

28. Reader Office

29. Office of the SSP(C&I)

30. Reader Office

31. Control room

32. Office of the SP(MT)

33. Office of the SP(Wireless)

34. Office of the Inspector (SIGMA)

NO.4, Dumas Street, Puducherry - 1.

35. Office of the SP(HG)

36. Traffic PS, Puducherry

Office of the SP (Traffic) 37.

Puducherry

J.N. Street, Puducherry 605 001.

38. AWPS, Puducherry

39. Office of the SP(North) J.N. Street, Puducherry 605 001.

40. SP PCR Cell

41. PCR Cell, Puducherry

Iyyanar Koil Street, Orleanpet, Puducherry

42. SP VAC

43. VAC, Puducherry MG Road, Muthialpet, Puducherry

44. Excise, Puducherry 100 feet Road Ellaipillaichavady, Puducherry

45. Office of the SP(PTS)

46. Office of the Inspector

(Welfare)

Gorimedu, Puducherry


139 Project Implementation and Monitoring Report 47. Training Halls

48. D’ Nagar PS

49.

50.

Circle Inspector Office D’ Nagar

Kamaraj Salai, Gorimedu, Puducherry – 605 006.

51. Mettupalayam PS Vazhudavur Main Road,

52. Office of the SP (South) Mettupalayam, Puducherry – 605 009.

53. Reddiarpalayam PS Villupuram Main road, Reddiarpalayam, Puducherry 605 010.

54. Villianur PS


Villianur

56. Traffic PS Villianur

57. AWPS Villianur

South Car Street, Villianur, Puducherry-605 110

Uruvaiaru main road 58. Mangalam PS

Mangalam, Villianur.

59. Food Cell PS

Office of the SP(Food Cell) 60.

Puducherry

Villianur Main Road, Reddiarpalayam,

61. Mudaliarpet PS

62. Circle Inspector Office Mudaliarpet

Cuddalore Main road, Mudaliarpet,

Puducherry – 605 004.

63. Ariyankuppam PS


Ariyankuppam

Cuddalore main road, Tollgate, Ariyankuppam, Puducherry 605 007.

65. Thavalakuppam PS Cuddalore Main road,

Office of the SP(Rural) Thavalakuppam, Puducherry 605 007 66.

Puducherry

67. Bahour PS


Bahour

North Car St., Bahour, Puducherry – 607 402

69. Kirumampakkam PS Cuddalore Main road, Kirumampakkam, Puducherry 607 402

70. Nettapakkam PS

71. Circle Inspector Office Nettapakkam

Main road, Nettapakkam,

Puducherry.



72. Thirubuvanai PS Main Road, Thirubuvanai, Puducherry

73. Thirukkanur PS

Circle Inspector Office 74.

Thirukkanur

Thiruvannamalai Road, Thirukkanur, Puducherry 605 501.

75. Katterikuppam PS Katterikuppam, Puducherry

Mailam Main road, 76. Sedarapet PS

Sedarapet.

77. Mahe PS


Mahe

Tellecherry Road, Mahe

79. Office of the SP(Mahe)

80. Special Branch Cemetery Road, Mahe

81. Palloor PS Palloor, Mahe

82. Yanam PS


Yanam

84. PCR Cell Yanam

Yanam

85. Karaikal Town PS


Karaikal Town

Bharathiyar Street, Karaikal – 609 602

87. Office of the SSP(Karaikal)

88. Office of the SP(Karaikal)

89. PCR Cell PS

90. Special Branch, Karaikal

91. Central Control Room

92. AWPS, Karaikal

93. Traffic PS Karaikal

Mari Amman Koil St., SSP Quadrangle, Karaikal – 609 602

94. Food Cell PS MMG, Nagar, Karaikal

95. Kottucherry PS Karaikal Main road, Kottucherry, Karaikal

96. Nedungadu PS Kamaraj Salai, Nedungadu, Karaikal

97. T.R. Pattinam PS Nagore Main road,

Circle Inspector Office T.R. Pattinam, Karaikal 98.

T.R. Pattinam

Neravy Salai, Neravy, 99. Neravy PS

Karaikal – 609 604.

100. Coastal PS, Karaikal Beach Road, Fatima Nagar, Karaikal 609 602.


141 Project Implementation and Monitoring Report 101. Thirunallar PS


Thirunallar

North Car Street, Thirunallar, Karaikal 609 607

Remaining Offices for Network Connectivity:

Region Other Office Connectivity

District Training Centre Leased Line proposed Puducherry

Jail Broadband Proposed

District Training Centre Leased Line proposed

Excise Police Stations Have Broadband

Karaikal


Police Training school Leased Line proposed


Control Room Broadband Proposed

Mahe




Yanam

Control Room Broadband Proposed

Annexure 3 – Region wise Strength of Police Personnel identified

for CCTNS Project. Designation/Post Puducherry Karaikall Yanam Mahe Total

DGP/IGP 1 1

DIGP 1 1

SSP 3 1 4

SP 14 3 1 1 19

Group A 25

Inspector 49 5 2 2 58

Sub Inspector 93 24 3 3 123

Assistant Sub Inspector 139 3 2 2 146

Group B 327

Head Constable 308 47 7 9 371

Police Constable 1506 203 48 75 1832



Women Police Constable 6 4 10

Group C 2213

Total Police Strength 2565

Annexure 4 – Detail Functional Specification Requirement

Registration Module Complaint and FIR Management Service

Scope To register Cognizable, Non-Cognizable offence and other

complaints

User Complainant (Can either be citizen or police officer)

The system should allow the defined user to access the Complaint

Management application and display the digitized format of the

complaint register

Functionality

The system should provide for complaint specific templates

User Police officer (SHO/IO/Head Constable)

The system should provide the user to refer to the existing

repository of previous complaints before responding to the

complaints

The system should enable the designated officer to update the

General Diary after updating the complaint

Biometric device should be integrated with the system for

capturing fingerprints and storing the details in the database

The police personnel should be able to assign acts, sections, and

local Acts while recording the complaint

The police personnel should also be able to provide any

information specific to the assigned acts/sections/local acts

The System should be able to decide if a complaint is of type

cognizable or non-cognizable based on the acts and sections

(CrPC, IPC, and local)

The system should provide for a separate notes or remarks section

to be appended along with the complaint

Functionality

If the user chooses to ‘Save and Quit’, then the User should be

able to go through multiple iterations on the complaint

(MPR/UDR/Deserter’s Case) initiated. The user should be able to


143 Project Implementation and Monitoring Report export the report to a PDF, Word or Excel. The complaint should

be saved

If the user chooses “Save and Create FIR”, then an FIR number

should be provided to the complaint. User should be able to save

and proceed to generate a report for FIR. The complaint should

be saved or submitted and assigned to an investigation officer.

The investigation process should be started

After the FIR number is generated the system should allow

updating the following according to case:

• Part 1 Register

• Part 3 Register

• Loose Leaf Index

• Name war Index

• Ex Convict Register

• Finger Print Serial No.

• Village Crime Register

• Volume No. Page Sl. No

• Information Sheet No.

• Date of dispatch

The system should provide for submitting the FIR to the following:

• Complainant

• Court

• SP office

• CRB

• Filed in case file and counter file

In case of heinous crime:

• D.M /S.D.M [Collector (Revenue)/Sub-Collector(Revenue)]

• D.G.P

• I.G

• S.S.P (L & O)/ (C & I)

• SP

• S.P Traffic (Press Relation officer)

• CRB

If the user chooses to “Save and Create NCR (Non cognizable

report)”, then User should be able to save and generate an NCR

and the system should update the NC Register accordingly

If the court does not give permission to file FIR for non cognizable

offences, then the system should give NC disposal to the case

and record in the concerned register

If the user chooses to “Save and Create Complaint Report”, then

User should be able to save and generate a report for specific


144 Project Implementation and Monitoring Report complaint type

If the user chooses to “Generate and Zero FIR”, then System

should prompt the user to update the status of Zero FIR generated

by prompting user to enter the name of the Police Station to

which FIR is assigned. User should be able to assign the report to

the relevant police station and fill in the details. System should

notify the relevant police station

If the user chooses to “Save and Create Juvenile Crime Report”,

then User should be able to save and generate a report for

Juvenile Crime

If the user chooses to quit without saving, then System should not

save the changes made after login and returns to the previous

screen (Case Specific Details form)

If the user chooses to close complaint, then System should assign

status ‘closed’ to the complaint. Save and close (without

generating the report)

If the user chooses to create report and close the complaint, then

System should save the complaint, generate report and close the

complaint.

If the user cannot close the complaint, if there is an erroneous

situation (for example – the reason for closing the complaint is not

given), then Pop up with the error message should be displayed

There should be a provision in the system to enable the

concerned officer to give approval before an FIR is issued

Linking and delinking of complaints should be provided by the

system

The system should allow the user to assign the FIR to other police

personnel

System should allow for Duplicate complaints to be merged

User Police Department, CRB

Functionality The system should be able to generate following reports for

complaint services including following information ,

• Report on FIR day wise, month wise – Total no. of FIRs,

name of the complainant, FIR type, location of the

complaint filed, no. of out of jurisdiction FIRs, number of

non cognizable offenses, number of non cognizable

offenses approved/rejected for FIR, FIR assigned to, time

period allocated to each FIR

Pétition Management Service


145 Project Implementation and Monitoring Report Scope This Application will cater to any petition for No Objection

Certificate (NoC) for Job, NoC for Vehicle theft, NOC for vehicles,

NoC for Lost cell phone, License for arms, Processions etc.

User Petitioner

The system should allow the defined user to access the Petition


petition register

The system should have the provision for assigning petitions to

concerned police officer

The system should provide for petitions specific templates

Functionality

The system should allow the user to fill up the petition register

through key board inputs and do the following –

• Save the information and not submit in case the user wants

to modify it later

• Checks the correctness of information – text type, etc

before confirming completeness of the information.

Highlight the gaps in information to the user in case the

fields – mandatory as well as optional are not filled

• Allow the user to submit the completely filled information

on the digitized version of the petition register

User Police officer

The system should allow the defined user to access the Petition


petition register


to be appended along with the petition

The system should have the provision for assigning petitions to

concerned police officer

The system should provide for petitions specific templates

Functionality

The system should allow the user to fill up the petition register

through key board inputs and do the following –

• Save the information and not submit in case the user wants

to modify it later


146 Project Implementation and Monitoring Report • Checks the correctness of information – text type, etc

before confirming completeness of the information.

Highlight the gaps in information to the user in case the

fields – mandatory as well as optional are not filled

• Allow the user to submit the completely filled information

on the digitized version of the petition register

The system should provide the user to refer to the existing

repository of previous petitions before responding to the petitions

The system should allow users at the following level to access and

accept petition from the citizens –

• SI

• CI

• SSP

• DGP

Further, the system should allow the user as per the defined

hierarchy – from higher level to lower level to direct the petition

request for action

The system should allow the designated officer to allocate officer

to undertake action on the petition request and direct the

workflow to the identified user

The system should allow the user – designated officer to access

the information pertaining to specific petition request made

The system should allow the designated officer to key in, upload

relevant information document related to inquiry / action taken

by him on the petition request

Linking and delinking of petitions should be provided by the

system

System should allow for Duplicate petitions to be merged

The system, upon successful submission of inquiry / report by the

designated officer, should direct the workflow to the approving

authority for verification and approval purpose

The system should allow the verification authority to view and

approve / reject and reassign the petition request:

• View and approve in case of a valid petition


147 Project Implementation and Monitoring Report • Reject the petition in case it is an invalid petition

• Reassign the petition to another personnel in case it falls

outside jurisdiction

The system should provide the user to entrust/re-entrust the

petition and close the Petition

The system should allow the user to generate the certificate or

report or permission or the response to the petitioner



petition services including following information –

• Report on petition day wise, month wise – total no. of

petitions, name of the petitioner, Petition type, location of

the petition, no. of out of jurisdiction calls, number of

petitions approved/rejected/reassigned, Petition assigned

to, time period allocated to each petition

• Status report on petition redressal status – Petition assigned

to, Petition at which level, Petition approval/ rejection level

wise

PCR Call Interface and Management Service (Emergency Response)

Scope Some Complaints are registered through the Central Police

Control Room at the State Headquarters that is accessible to the

public through Emergency Contact number (100). The system

should provide an interface for the Police Control Room

personnel to capture the call and caller details in the Complaint

Management System. This functionality can be integrated with

the current project on modernization of control room in

Puducherry.

User PCR / Police Station

The system should provide an interface for the Police Control

Room personnel to capture the call and caller details in the

Complaint Management System through a “quick capture

complaint form” along with the timestamp

All the unanswered calls and the call/caller details should be

displayed to the user

Functionality

System should provide a unique number to each call and

sequentially order all the calls


148 Project Implementation and Monitoring Report The system should allow the user to answer /respond to the call

through the user interface

There should be a provision for recording all the calls in PCR

The system should have a search option to refer to the existing

database of complaints prior to any action on new complaints


to be appended along with the complaint

The system should provide for identification and transferring of

within jurisdiction complaints to appropriate police station, patrol

vehicle

The system should allow provision to the responder to fill in action

taken report

The system should provide for linking of complaints to already

existing registered complaints (if any)

The GPS shall be used to identify the closest ‘PCR’ and Patrolling

Vehicle to the caller/incident location. The Updated Map shall be

used for location identification.

The Call details shall be sent to the other agencies like Blood

Bank, Disaster Management team, Hospitals, Fire Station near to

the Emergency location nearest to the Caller/incident location

through SMS/Message Alert.

User PCR/Police Station, CRB


emergency services including following information –

• Report on emergency day wise, month wise – total no. of

emergencies, Type of emergency, name of the caller,

location of the caller, no. of out of jurisdiction calls, number

of approved/rejected/reassigned calls, Call assigned to

Investigation Module

Investigation Management Service


149 Project Implementation and Monitoring Report Scope The service shall enable the police personnel to process the

complaints through capturing the details collected during

the investigation process that are required for the

Investigation Officer (IO) to prepare a final report

User Administrator

System should associate pre-defined tasks / activities that

are required during the investigation to the case. The tasks /

activities should be customizable by the administrator to the

type of the case under investigation. The user should be

able to add / modify tasks / activities to the pre-defined list

associated with the case. The administrator should be able

to add / modify the super-set of tasks / activities defined in

the system and make them default to a case type

All IOs and no of cases/type of cases currently being

handled by them shall be displayed. Suggestion of the best

IO will be suggested by the system based on experience

and success ratio of IO

Functionality

System should allow the user to prepare, preview, print

requests/forms that are sent to external agencies (FSL, FPB,

hospitals, RTA etc.,) for expert opinion. The request/forms

should be made available to the user as templates that are

managed (created/edited) through administration

functionality

User Investigating Officer (IO)

The system should provide for customized templates/ forms

based on complaint type under investigation

Functionality

The system should allow the user to capture the details of

the investigation based on complaint type:

Indicative details captured during investigation are given

below.

• Crime scene details

• Victims Details

• Accused Details

• Witness Details

• Property Details (stolen/seized)

• Evidence details

• Forensics details

• Weapon details

• Injured/Deceased details

• Insurance details

• Bomb details


150 Project Implementation and Monitoring Report • Vehicle involved

• Medico Legal Case Details

• Other details in the Crime Details Form

The system should provide for recording the statement from

victim/injured

The system should provide for raising requisition letter for the

assistance of forensic aids

The system should allow recording of Talaash form (only for

CRB), look out notice, photo of the victim in case the victim

is deceased

System shall send the missing person detail sent to control

room and SSP office.

The details shall include:

� Name

� Age

� Address

� Photo

� Identification mark

� Body Structure

� Physical Appearance

� Special Features (eg. Six fingers)

� Tattoo marks

� Physically Handicapped

� Married / Unmarried – Identification marks

� Mental Status

� Last spotted location

At the end of one month duration the missing

person/unidentified body information shall automatically be

updated to CRB.

The updation in status of Missing person report reflects in

concerned higher Offices and thus will get added or

removed in Crime gazette.

The system should provide for recording witness

examination and inquest (only for bodily offense)

The system should provide the user to generate a VISCERA

report as and when required

The system should provide the user to record the enquiry

details from Medical officer after post mortem

The system should provide for recording Action drop report

in case the family members are not available after the


151 Project Implementation and Monitoring Report arrangements for burying the body are made

The system should provide for updating case diary in case

the body of the deceased is handed over to the family

members

The system should provide for recording the circular sent to

the local, border and other police stations

System should allow the user to prepare the final report

(charge sheet, undetected, untraced, mistake of fact, civil

nature). System should prompt the user with the list of

documents required for filing a charge sheet

The system should provide for reopening the case in case

the accused is traced. System should allow the case to be

reopened and reassigned to a different investigating

officer. In case of reopening, the case history should be

maintained

The system should record the details in property seizure

register and arrest memo if the accused is arrested and

prepare, preview, and print arrest card

The system should provide the user to record the details in

Personal Search Register and Sentry relief book and

inspection memo if required

The system should provide for recording the bail details in

the system if the accused is granted bail

If the accused is arrested out of jurisdiction location, then

the system should provide for transferring the accused to

the area of jurisdiction

If the accused surrenders in court, the system should

provide for capturing the court surrender details

The system should allow the user to capture the

custody/remand details

related to the decision of the court on the arrested that are

produced before the court

The system should provide for generating request to director

general CFSL for arranging polygraph during interrogation

System should capture the inquest report generated by the

magistrate in case of death in police or judicial custody or

death of lady within 7

years of marriage

The system should provide for recording disclosure

statement, remand report, seizure mahazure and form 95

along with property/material objects recovered from the


152 Project Implementation and Monitoring Report accused

The system should provide the user to record oral and

documentary evidence and consultation details of director

of prosecution (if any) and generate report

The system should provide the user to prepare consolidated

report on judgment/slip proceedings and generate part II

disposal

The system should provide the user to submit appeal to

competent court if required and capture the status

(granted retrial, appeal denied) of the appeal

The system should allow the user to generate an alteration

memo and

subsequently modify the acts and section details of the

complaint

System should allow preview and printing of all the required

forms (7 IIF’s, forms required for preparing the case dairy

and other forms necessary for submission to the external

entities such as courts).

System should allow the user to view the detailed and

summary views of the case

System should also track the remarks/suggestions posted by

higher officers during investigation

In case of changes made in the register regarding Crime

Investigation process, the system shall update all relevant

registers and record remarks on the status/case progress

User Director CRB

Functionality The system should enable the user to validate and submit

the requisition letter for assistance of forensic aid to the

concerned forensic department official

User Inspector in charge( Forensic Department)

Functionality The system should provide the user to allocate particular

forensic aid to report at the scene of crime

The system should allow for validating the findings of

forensic department

User Forensic Department

Functionality The system should provide the user to consolidate all the

findings of fingerprint bureau, photograph section, and dog

squad and submit them

User Police department, CRB


153 Project Implementation and Monitoring Report Functionality The system should be able to generate following reports for

investigation management service including following

information –

• Report on investigation management system day

wise, month wise: cases under investigation, cases

under trials, reopened cases to users based on roles

and their jurisdiction, type of evidences collected,

number of accused arrested, number of accused

absconding, non billable warrants of police station

• Reports on case progress and metrics only to higher

officials

• Status report investigation management system:

open, closed, re-open, disposed, unresolved and

case pending for trial to SHO and higher officials

• Summary reports to SSP and Senior Officers based on

type of case and cases falling in their jurisdiction

Unclaimed/Abandon Property Register Service

Scope The lost/stolen property will maintain the

unclaimed/abandon property. The Police Personnel would

search the registers to identify if the unclaimed property is

reported lost or stolen for different case

User Police Station, CRB

The system should provide for recording the abandoned

property details in Property seized register and record FIR

The system should provide for different templates/forms for

different kinds of property (vehicles, cultural, fire arms, cell

phones etc). The basic information that needs to be

captured includes Vehicle make, color, Registration

number, Serial Number, Engine number/Chassis number etc

Functionality

The system should provide for cross-referencing the RTO

database for searching/ gathering details. The search

should be character wise for effective results. Example, only

if third number and fifth number of a Chassis is visible then

the system should provide search capabilities in such

scenario also. Search should include numbers and

alphabets.


154 Project Implementation and Monitoring Report The system should provide for linking the

unclaimed/abandoned property with the case in case a

match is found

The system should provide for recording enquiry details after

the owner of the property is identified

The system should provide for preparing and generating

objection letter for handing over property after request for

handing over the property has been submitted and

approved

The system should provide for recording the case as

undetected if the owner of the property is not identified

In case if the property wasn’t claimed for more than 6

months then the

system should prompt and record the auction details after

requisite

approvals

User Police Station, CRB


unclaimed property register service including following

information –

• Report on abandoned property day wise, month

wise: Kind of property found, number of unclaimed

vehicles area wise, name of the identified owner,

number of claimed properties, number of auctioned

properties, number of property handover approvals/

rejections, time period allocated to each

investigation

• Status report on abandoned property: Case

assigned to, property seized at which level 1.e, SHO,

Court, SP, etc, Approval/ rejection of property

handover


155 Project Implementation and Monitoring Report Prosecution Module

Court, Jail Interface and Prosecution Management Services

Scope To act as interface for facilitating information and document

sharing for Prosecution and conviction between Police and

external agencies like Court/Jail.

User Police Department

System should provide the user to capture the charge sheet

acknowledgement details (interim and final) received from the

court after the submission of the Charge Sheet

System should provide the user to capture the summons/warrants

issued by court

System should provide the user for assigning the

summons/warrants to police personnel

System should provide for recording the status of execution on the

summons/warrants

System should allow the user to capture the Trial update / Court

disposal form.

Indicative details captured during trial day of the case are given

below

• Court Disposal Details

• Next hearing date

• Trial Status of the persons involved (Attendance, Examination,

Bail Plea, Required for Next Hearing…)

• Bail

• Accused Status

• Next Hearing date

• Court Order

Additional Information include

• Anticipatory Bail

• Token on File

• Court Number

• Appeal

• Judgment

• Acquittal (with reason)

• Conviction (with punishment details)

Functionality

The system should provide the user to record the court disposal

details in General Conviction Register


156 Project Implementation and Monitoring Report The system should allow the user to record conviction memo

received from court and submit along with fingerprint record slip

Based on the updated conviction memo received from CRB, the

system should enable the user to cross reference with database

and record in station register

System should provide for capturing the details if the convicted

appeals in the higher court

System should allow the user to capture jail / remand related

information (release from jail, sent on judicial remand, sent to

police custody …)

System should allow the user to manage and handle the split

cases

System should allow the user to proceed for re-investigation if

ordered by the court

The system should allow the prisoner / suspect / arrested / convict

/ acquitted movements into and out of jails

IO should get system generated information about availability for

the case

System shall allow to update the information of Visitors in jail:

• Name of visitor

• Name of Convict

• Detail of Conviction/Crime

• ID(DL/PAN/UID/Voter ID no)

• Photograph

System shall allow Intelligence Wing to access visitor Information

recorded in visitor’s register in jail

In case of changes made in the register regarding Prosecution

and Conviction process, the system shall update all relevant

registers

User CRB

The system should allow the user to record the court disposal form

number in the FIR register

The system should allow the user to verify conviction memo and

fingerprint record received from SP

Functionality

The system should allow the user to record fingerprint serial

number generated by the forensic department

User SP

Functionality The system should allow the user to approve conviction memo

received from SHO and forward it to CRB


157 Project Implementation and Monitoring Report User Forensic assistance

Functionality The system should allow the user to generate fingerprint serial

number


Functionality The system should be able to generate following reports for Court,

Jail Interface and Prosecution Management Services including

following information –

Report on Court, Jail Interface and Prosecution Management

system day wise, month wise: court appointment schedule,

summary of charge sheets, case disposed by court, summons and

warrants

Search Module Crime and Criminal Records and Query Management Service

Scope The functionality will help the police personnel in searching

(Quick and Advanced) complaint, crime, criminal ,

abandoned/unclaimed property, stolen/lost property, missing

person arrested, released from jails, convicted, acquitted,

pending warrants, pending summons and other investigation-

toolkit-data (Vehicle Registration, Driver License, Cell Phone

Numbers, Voter Details, Education Data, …) repository

User Police personnel, CRB

The system should provide the user to search the repository

based on:

• FIR No

• Beat area

• Case category

• Date range and year/month/week

It should also provide the user to select multiple values for a

single field

It should also provide the user to enter partial strings or complete

strings

The system should provide the user a quick search for given case

ID

Functionality

System should also provide an advanced search capability and

allow user to filter the search to a greater detail like crime

details, suspect details, victim details, modus operandi and

property


158 Project Implementation and Monitoring Report The system should provide for configuring / building a query on

the searchable data through query builders

System should enable the user to store, load and delete custom

queries for easy retrieval

System should provide for sorting the search results by clicking on

table header

System should organize the search results in paged manner. It

should also provide user the flexibility to navigate to the required

page

System should provide standard formats for the data from

external sources such as:

• Vehicle Registration

• Driver License

• Phone (cell and land line from multiple providers)

Numbers

• Voter Details

• Educational / Academic Certification Data)

Also the system should provide a utility to capture the data into

the investigation toolkit- data repository

System should provide for capturing the updates or a complete

feed of the external data and capture only the updates since

the last feed in case of a complete data set is re-fed into the

system

System should maintain the history of data in case of

modifications such as:

• Vehicle transferred to a new owner

• An old cell phone number acquired by a new user etc

System should enable the user to search (full and partial strings)

the investigation-toolkit-data repository. This search interface

should be made available both as a separate interface and as

well as an integrated interface, integrated with the crime and

criminal search interface

In case the searched entity has a history of ownership, the same

should be presented in the search results

System should provide the user to export the search results in the

format selected by the user like doc, pdf, xls, and spreadsheet in

printer friendly format with page numbers printed on every page


159 Project Implementation and Monitoring Report If a user requests access to, or searches for, a case which he

does not have the right to access, the system must provide one

of the following responses (selectable at configuration time):

• Display title and metadata

• Display the existence of a case but not its title or other

metadata

The system should not display any case information or indicate its

existence in any way. The System must not include such cases in

any count of search results; this level of security is normally

appropriate for cases dealing with matters such as national

security



search services including following information –

Report on search services day wise, month wise: Type of search:

Quick or Advanced, number of quick searches, number of

advanced searches, number of query builds on searchable

data, number of requests for cases for which the user is not

authorized

Customization

Puducherry Union Territory requests advanced search features

where in advanced algorithms for the “searches” should be

adopted / developed. Example of advanced search is as

follows,

• Using * character.

• Searching a value which has number and alpha numeric

values.

• Position specific search like Chassis number of a vehicle

with 7 on the third place or letter D on the fifth place.

Reporting (MIS) Module

Generation of Reports

Scope Various statistical and status reports are generated by the system

to keep track of the various policing processes. It will also help in

providing monitoring dashboards for senior management and

tracking of SLAs.

Functionality

Reporting module shall provide all the functionalities mentioned in

the above modules. In addition to them the additional

functionalities are


160 Project Implementation and Monitoring Report Statement of Crime for current month, previous month and

corresponding month of last year

Comparative statement of crime for the current year and

corresponding periods of last 2 years

Dashboards for monitoring citizen services and adherence to

SLAs.

Comparative statement of crime for the last three years

Statement showing the crime progress for the month

Statement showing Crime against women for the month

Statement showing Crime against SC/ST for the month

Statement showing accidents for the month

Statement showing automobile theft cases of two, three and four

wheelers for the month

Statement showing the cases disposals of other than the court

during the month

Statistical report on Crime area wise, year wise

Comparative statement of Petty cases for the current year as on

and last two years

Statement showing Cases Booked Under Special and Local Laws

Statement showing Automobile theft Cases and Recovered

Cases During the Month

Statement showing Arms/Ammunition Lost and Recovered

Statement showing Cultural Property Lost and Recovered

Statement showing Petty Cases Reported During the month

Statement showing Cases of atrocities against SC/STs and their

disposals of Police Station

Statement showing Split Up Cases

Statement showing Monthly returns of the various aspects cases

under various head of IPC cases and SPL and Local Laws during

the month

Statement showing Information on Gambling, Matka Den,

Prostitution in the month

Statement showing Information on clubs running and closed in

the district for quarter ending

Statement showing the teleconference of chief minister of the

state for the

fortnight of <<Every Month>>

Statement showing Guards checking report at the residences of

VIP’s and Government offices within the limits of Police Station


161 Project Implementation and Monitoring Report Configuration Module State CAS Administration and Configuration Management Service

Scope This functionality will help the individual union territory to configure

the Application to suit to their requirements. The configurability

should be by a business user through the user Interface of the

Application or through a technical user by changes to the master

data at the database without any requirements of changes to

code or redeployment of the Application.

User Administrator

The solution should enable the user to customize the application

without affecting the core

System should provide for changing the look and feel like font,

skins, images of the application

System should provide the flexibility in creating/modifying and

deleting the user Hierarchy and should allow the admin to assign

roles as proposed by Districts, Ranges, Zones and police stations

System should allow the user to define the organization with all its

units (police stations, districts, range, zone) and user hierarchy

System should present the data elements based on major and

minor heads selected by user

System should allow the user to add/modify/delete order of acts,

sections and local laws

System should provide the user to add/modify/delete order of

MO/property-type/castes/tribes details

System should not allow the user to delete/modify/modify-order

of the master data provided by the centre.

Functionality

System should allow the maintenance of different templates as

per the directive of local governments or standard guidelines


162 Project Implementation and Monitoring Report System should allow the user to maintain case specific service

levels/time limits/measurable indicators for each step in the case

progress from registration to investigation to trial

The system should provide for maintenance/tracking of change in

service levels/standards/benchmarks with start and end dates

The system should provide for maintenance/tracking of change in

role/designation with start and end dates

User Administrator

Functionality The system should provide for role based generation of reports for

configuration services including following information:

Report on configuration day wise, month wise: Number of

additions/modifications/deletions of order of acts, sections and

local laws, Number of additions/modifications/deletions of order

of MO/property-type/castes/tribes details



Emergency

Response

• Single Automated number i.e. ‘100’ should be used for any

emergency – Call taking & call dispatch, interface with fire

office, hospital & other district control rooms

• System should enable real time Fleet Management – GPS

enabled M.T. fleet with navigation system for quick response

• System should allow real time surveillance – Surveillance of

important intersections, vital installations etc.

• Citizen location should be automatically displayed if call is

from Landline number

• The Call detail should be recorded

• The Caller & Call detail should be feed on System

• The GPS should be used to identify the closest ‘PCR’ &

Patrolling Vehicle to the caller/incident location. The Updated

Map should be used for location identification.

• The Call detail should be send to the ‘PCR’, Patrolling Vehicle,

Police Station, Other agencies like Blood Bank, Disaster

Management team, Hospitals, Fire Station near to the

Emergency location nearest to the Caller/incident location


163 Project Implementation and Monitoring Report through SMS/Message Alert.

• System should have details of Police personnel/equipment etc

required to be deploy for tackling emergency

• The Police team should update the Status/action through

SMS/Message using PDA.

• The Police team should submit report on System

Beat

Management

system (Duty

Allocation)

• System should allow updating the duty allocation into the

system.

• System should be able to generate a request no for the

updates request

• System should be able to route the request to the addressed

officer

• System should allow the dealing clerk to mark the request to

concerned authority through a drop down list of officers.

• System should allow the concerned officer to retrieve the

request details.

• System should allow the concerned officer to add remarks to

the request.

• System should allow concerned officer to mark the request to

any other officer or dealing hand.

• System should be able to tag the finally approved request with

the employees’ account.

Information Module – Knowledge Management

Investigation Support (Knowledge Management) System

Scope Creation of reusable knowledge repository

User Police department, CRB, NCRB

System should provide for submitting learning documents to the

knowledge management system; digital versions of archived

documents should be incorporated into the system

System shall allow user to view data in logical sections in the KM

related to tagging

System shall allow user to search documents using multiple search

criteria

System shall present results in order of relevance

System shall allow storing of document (Image and Metadata)

Functionality

System shall support for viewing a large number of file formats

without the need of having the parent application. The system


164 Project Implementation and Monitoring Report should support all commonly used file formats as MSOffice,

Acrobat, TIF, JPEG, GIF, BMP, media files, flash file etc.

System shall provision to edit the document Metadata

System shall provide automatic facility for optimizing the size of

document/image/video while a user is uploading or

downloading.

System shall provide versioning of the document

System shall provision for marking comments

System shall allow role based access to the documents

System shall allow recording of Daily Occurrence Report

System shall allow users to view and participate in forums

System shall provide check list depending on the crime. This will

help the officers in ascertaining the status of their investigation. A

sample list of investigation check is provided in FRS document. This

list should be accessible from the investigation module also.

User Police department, CRB, NCRB


knowledge management services including following information

–

• Report on KM system day wise, month wise: Number of

documents submitted format wise, author of submitted

documents, number of editions to the documents

e-Mail/Message System

Scope Creation, store, sending of alert/messages in form of e-mails


Functionality The system should provide the Police Messaging system as a role

based communication system. It should provide the general

mailbox features such as:

• Address book

• Send / receive mail with attachments

• Creation / deletion of folders

• Moving mail to folders

• Spell check

• Multiple Language Support

• Mail filters

• Calendar

• Rich text editor

• Auto responders

• Signatures


165 Project Implementation and Monitoring Report • Server side mail filters

• Spam filters

• Support the mail protocols (IMAP and SMTP)

The system should provide the above general mailbox features in

email systems and it should not be role based.

The system should enable the user to create or import the

organizational hierarchy

and the users of the police department

The system should allow the selection of the user list from the

organization hierarchy

The system should enable the user to create personal address

books, personal groups

The system should allow the user to send messages to groups

Template creation and selection for message standardization

should be provided by the system

The system should provide the user to select the option for read

receipt

The system should provide for encrypting the message

The system should enable the user to print the message in printer

friendly format

Searching of messages from archive based on message subject

and between two dates should be provided by the system

Cell phone alerts subscription on receipt of new email in inbox

should be provided by the system

Usage statistics at all levels and departments should be provided

by the system


Functionality The system should be able to generate following reports for email/

messaging services including following information –

• Report on email/messaging system day wise, month wise:

Usage statistics at each level; usage statistics at each

department, number of cell phone alerts subscription

Notification System ( Alerts, Important Events, Reminders and Activity Calendar or

Tasks Service)

Scope Automated generation of alert through email/popup/alert

windows for any pending, new event



166 Project Implementation and Monitoring Report System should automatically generate alerts for the following:

• Suspect in one case or wanted either because of pending

warrants / summons apprehended / arrested in a different

case

• Vehicle reported lost in one case is either recovered or

found abandoned

• Dead body details captured in the system matches the

details for a missing person reported in a different case

• Complaint of certain kind (attention diversion gangs)

registered in a police station

• Approval alerts of general petition for a procession or road

work to the affected police station

• Alerts in case an activity is pending for more than a week

or an advance alert in case the stipulated time is about to

expire (ex, police remand about to expire and the IO has

to file for remand extension)

• Alert for a case coming up for trial where the IO has to be

present as a witness

• Alert in the case of a suspect leaving the country (via road,

air or sea) – identifying the suspect through the passport

number

Provision for Automatic generation of reminders for any pending

cases with the following status:

• Pending registration

• Pending investigation

• Pending trial

The system should provide for creation and sending user alerts /

events / reminders to identified group / subscribed users / police

stations

The system should provide for scheduling the activities and

maintaining calendars with reminders

The system should provide for sending the alerts / events /

reminders either to the respective IO / SHO handling the case or in

charge of the police station with the jurisdiction of the case.

The system should provide for sending alerts / events / reminders in

the form of an email, or SMS to the registered phone or as an alert

in the application once the user logs into the system or all

available modes

System shall send alerts to the concerned department and

witness about hearing date through SMS/Messages

Functionality

The system should provide the IO to view the tasks that he/she


167 Project Implementation and Monitoring Report had set in calendar, the court appointments, and Administrative

related tasks

In case of new event, system shall automatically generate alert in

advance to all concerned Police Station/Other Police Offices for

all Applications


Functionality The system should be able to generate following reports for alerts

and events services including following information –

• Report on alerts/events system day wise, month wise: type

of alert (i.e. event, reminder, activity calendar or task) ,

Usage statistics at each level; usage statistics at each

department



Configuration

of

Application

Following are the additional functionalities to be developed by

SDA/SI for easy configuration of CCTNS application

• System should allow the user to define the organization with all

its units (police stations, districts, range, zone) and user

hierarchy

• System should present the data elements based on major and

minor heads selected by user

• System should allow the user to add/modify/delete order of

acts, sections and local laws

• System should provide the user to add/modify/delete order of

MO/property-type/castes/tribes details

• System should not allow the user to delete/modify/modify-

order of the master data provided by the centre.

• System should allow the maintenance of different templates

as per the directive of local governments or standard

guidelines

Common Component and Work Flow Module Common Component and Work flow Module

Common • System should allow user to fetch requisite information


168 Project Implementation and Monitoring Report Component regarding G2C Services

• System should provide information like:

o Centers for collecting application forms

o Procedural information related to service

o Service fee

o Service levels for the delivery of service

o Process to validate authenticity of the certificate

o Escalation matrix

• System should allow user to upload and update content on

information pertaining to G2C services

• System should automatically publish information on the

Puducheey Police/CCTNS Portal once uploaded

• System should keep track of contents which have not been

updated for a given period.

• System should communication with the Alerts & Notification

component and alert the users for updating content which

have not been updated for a given period

• System should allow users to fetch requisite Application Forms

for all G2C Services

• System should allow user to upload and update standardized

application forms pertaining to G2C services

• System should automatically publish application forms

Puducherry Police/CCTNS Portal once uploaded

• System should keep track of application forms which have not

been updated for a given period.

• System should communication with the Alerts & Notification

component and alert the users for updating application forms

which have not been updated for a given period

• System should allow users to register applications in the System

by selecting relevant e-forms

• System should communicate with the Data validation

component for validating entered data

• System should allow users to scan and upload supporting

documents for an application

• System should generate Acknowledgement Identification

number once the application data has been validated and

submitted for registration. This should act as a proof of

submission of documents & act as a Reference number for all

further processing / enquiries / escalations.

• System should generate an Acknowledgement receipt and

allow user to print it so that it can be given to the applicant.


169 Project Implementation and Monitoring Report This receipt should contain following details

o Acknowledgement Identification Number (AIN)

o Applicant details

o Service Type

o Date of Issue

o Expected date of delivery

• System should detect status updates whenever status of

application is updated

• System should communicate with the Alerts & Notifications

component and alert the user whenever there is a status

update against an application

• System should check if applicant’s mobile no. has been

registered and will communicate with the SMS gateway to

send status updates directly to the applicant’s mobile no.

• System should allow user to check status of an application by

with the help of AIN. i.e. will fetch the status of the application

based on the AIN

• System should allow citizens to register grievances through

Help Desks, PS, Portal

• System should generate a grievance tracking number just like

the AIN. This number should act as the reference no. for

tracking the status of grievance registered

• System should allow user to track the progress of the grievance

registered by entering the grievance no.

• System should communicate with the grievance redressal

module for further routing the grievance to appropriate

authority

• System should communicate with the status tracking

component to alert on status updates regarding the progress

of grievances

• System should allow searching in databases for Verification

• System should allow to generate alert to concerned officials

for Physical verification

• System should allow to upload/prepare and submit verification

report

• System should allow user to update and submit acceptance

reason

• System should allow to update status against AIN

• System should generate alert for acceptance

• System should allow to print acceptance report

• System should allow user to update and submit rejection


170 Project Implementation and Monitoring Report reason

• System should allow to update status against AIN

• System should generate alert for rejection

• System should allow to print rejection report

• System should alert delivery officer after acceptance

• System should alert citizen to collect certificate/document

• System should allow to generate certificate with digital

signature and print the same

• System should allow movement of file/request on various

parameters

• System should provide facility to mark the application to pre-

defined hierarchy

• System should allow FIFO principle for taking action on

application

• System should alert for delay in action

• System should provide facility to mark the application to other

officer

• System should provide facility track File Movement & Receipt/

Dispatch of Government orders, Circulars & Notifications.

Master Requirements Module

Master Requirements

Scope Master Requirements are the generic functionalities that are

required across all the processes

The system should enable the user to log petitions/ complaints

online

The system should generate electronic acknowledgement

regarding receipt of petition/ complaint

The system should provide the user to search for the request

based on service request number

The system should display petition/service request details and

status on the screen based on the user search

The system should provide for saving the status as a pdf file and/

or print status

Functionality

The system should provide the users to give comments and

feedbacks on online services


171 Project Implementation and Monitoring Report System shall provide for involvement of external agencies

through mail and SMS

The Escalation alert shall be generated from System as defined in

CCTNS FRS

The system should provide the reports and search capabilities on

the case progress

The system should allow for scanning and uploading of

documents/images/videos

System shall have details of Police personnel/equipment etc

required to be deployed for tackling multiple issues

Login Component

Should allow only the authentic users (NCRB, Department

Officials) to login to the system through the use of:

� User id and Password combination

Should display the login page as the first page when the user

enters the CCTNS application.

Should give a welcome message once the user is able to

successfully login to the CCTNS application.

Should give an error message once the user provides wrong login

information and ask the user to re log in.

User id & Password Combination

The user login and password both should be a combination of

following:

� Alphabets

� Symbols

� Numeric

The user name and password should have a minimum defined

characters – Suggestive is eight

Should not create duplicate user ids

Should not allow the user to have the same password for more

than 45 days

Should generate alerts for password expiry from five days of

actual expiry


172 Project Implementation and Monitoring Report Should not allow blank spaces while setting user id or password

Should notify the user in case the Caps Lock or Caps Lock is on

Should notify the use if Num Lock is on

Should generate user id based on criteria like rank, employee id

etc.

Should allow a user who forgets password to access the password

retrieval mechanism

Should allow only the machines whose mach id is registered with

the application enter the CCTNS application

Should block the user to enter into the CCTNS application if he

puts in wrong login info continuously thrice. Account lock out

problems will be sorted out by a designated CCTNS Administrator.

Hence, this feature is to be provided CCTNS Administration

module.

Portal Module

Citizen Portal Service and Employee Portal Service

Scope The Portal Service should enable users to log and track the

progress of General Service Petitions and Citizen Services online.

General Service Petitions/Citizen Services include passport

verification requests, NOC (No Objection Certificates, NOC for

vehicle theft, Lost Cell Phone Certificate, etc.)


173 Project Implementation and Monitoring Report User Citizen

The portal will have 2 interfaces; one for the employees (Internal)

and another for citizens

Functionality

System Integrator shall Re-design develop and manage

Puducherry Police website. Department currently has only a

website in English. SI has to redesign the website for multiple

language support: English, Tamil, French, and Malayalam. Website

will be the external interface for the CCTNS portal.


System shall provide an interface for all Applications to the

employees

System shall enable the employee to reorder, pages, remove

content, and modify page layout to organize content in their

personal workspaces

Functionality

Authorized User shall be allowed to create, update and publish

contents without requirement of technical knowledge(HTML etc)


Functionality The system should be able to generate following reports for portal

services including following information –

Report on portal services day wise, month wise: Type of users i.e.

citizens or employees, number of citizen users, number of

employee users, number of petitions, number of FIRs, type of

petition, type of FIR


174 Project Implementation and Monitoring Report Issue of Certificates Module

Issue of Certificates

Scope This application caters to issue of No objection Certificates/

Licenses for vehicles, arms license, certificate for missing

properties such as passport/mobile/jewels/records etc. Also it

caters to the issue of non conviction certificate (NCC) to prove

individuals’ innocence and good character while applying for

Passport/Visa or for jobs (private/government). NCC is also issued

for Tenant verification, and servant verification. Marriage and

senior citizen registration is also performed under verification

User Petitioner

Functionality The system should provision for the petitioner to log the request for

issue of certificates

User Police Personnel, Traffic Police, CRB

In case of NOC for vehicles, the system should provide for

database search to check for the involvement of vehicle in any

offense

The system should provide for recording of Daily and Weekly

Crime and Offense (C and O) sheet in case of missing properties

in the system

Issuance of certificates should be generated through the system

and the petitioner should be able to view it online

Functionality

Verification of request should be done in system and recorded in

the database


Functionality The system should be able to generate following reports for issue

of certificates Services including following information

• Daily Occurrence report and statistics for crime

• Dashboard to view Applications being developed by State

–SI

• Statistical report on type of verification request, location

wise request number of arms license request, issued

license, location wise and duration wise, type of license,

number of request for NOC

• Status report on verification, Arms License, and NOC

request processed and pending


175 Project Implementation and Monitoring Report Cyber Crime and Mobile Crime Module

Cyber Crimes and Mobile Crimes Prevention Services

Scope The service shall enable the police personnel to track the

offenders by providing them access to the customer

information through service providers. The methods of

tracking the information can as follows,

• PC & Laptop –> IP –> Internet service provider and

Landline service provider

• SMS –> Mobile service provider –> Customer

• Web SMS –> Internet service provider and Landline

service provider

The Investigation Officer (IO) should be able to feed the

information pertaining to the crime and prepare reports

based on his findings.

User Administrator

System should have predefined tasks / activities that are

required during the investigation of a cyber or mobile

crime. The tasks / activities should be customizable by the

administrator to the type of the case under investigation.

The user should be able to add / modify tasks / activities to

the pre-defined list associated with the case. The

administrator should be able to add / modify the super-set

of tasks / activities defined in the system and make them

default to a case type

All IOs and no of cases/type of cases currently being

handled by them shall be displayed.

Functionality

System should allow the user to prepare, preview, print

requests/forms. The request/forms should be made

available to the user as templates that are managed

(created/edited) through administration functionality

User Investigating Officer (IO)

The system should provide for customized templates/ forms

based on complaint type under investigation

Functionality

The system should allow the user to capture the details of

the investigation based on the following complaint type:

• Bank Frauds

• Credit Card Frauds

• Phishing

• Hacking Websites

• Pornography


176 Project Implementation and Monitoring Report • Bulk e-mails

• SMS frauds

• Eve-teasing through SMS

The system should provide for recording the statement

from victim/injured

The system should allow for identifying the following,

• Identification of Service Provider

• Identification of IP address in the case of internet

• Identification of residential address of the offenders in

the case of Mobile phones

• GPRS mapping

The system should allow recording of investigation report

(only for CRB), look out notice, photo of the victim

The system should allow for updating the different stages

of the case and its outcomes.

User Director CRB

Functionality The system should enable the user to validate and submit

the requisition letter for assistance of cyber crime

prevention officials in case of serious crimes that require

expert intervention.


Functionality The system should be able to generate following reports

for investigation management service including following

information –

• Report on investigation management system day

wise, month wise: cases under investigation, cases

under trials, reopened cases to users based on roles

and their jurisdiction, type of evidences collected,

number of accused arrested, etc

• Reports on case progress and metrics only to higher

officials

• Status report investigation management system:

open, closed, re-open, disposed, unresolved and

case pending for trial to SHO and higher officials

• Summary reports to SSP and Senior Officers based

on type of case and cases falling in their jurisdiction


177 Project Implementation and Monitoring Report FRRO Module Foreign Regional Registration Office Services

Scope Various information collected from foreigners using Form “C” and

the verification performed by Investigation Officer (IO) in case the

person stays more than 180 days in India needs to be covered in

this module

The system should have a screen similar to Form “C” to input

information about each foreigner staying in hotels and other

accommodations in Puducherry.

The user interface can be provided to the police official or to the

registered accommodation providers of Puducherry

The investigating officer should be able to enter information

based on his field verification in case the foreigner has stayed for

more than 180 days

The system should be able to provide reports based on dates,

nationality and status of the foreigner

Functionality

System should be able to update itself in case the person leaves

the country through air, road or sea. This can be achieved

through integration of passport information at all the exit and

entry points of the Union territory along with the police

department

General Requirements Module

State SCRB-NCRB Data Transfer and Management Service

Scope This functionality will enable the states to transfer the crime and

criminal data from states to organize its suitability to serve NCRB

requirement

User CRB, Administrator

Functionality The system should provide for extracting the crime, criminals, and

other related data or updates from the previous extraction from

States and UTs database at regular and pre-specified periods. The


178 Project Implementation and Monitoring Report periodicity might differ from data group to data group

The system should provide for transforming the extracted data

from States/UTs into standard formats required by NCRB

The system should provide for quality checks to identify any

possible duplicates or wrong data before sending to NCRB

The system should provide for uploading of only transformed and

cleansed data on to NCRB databases

The system should provide the flexibility to cleanse and transform

data

The system should support automatic extraction of data

System should provide an option to monitor and manage data

extraction, transformation and loading process

System should allow the user to kick start the load process

manually in the absence of load failure

System should allow reconciling those records which failed during

the load process

User CRB, Administrator

Functionality The system should be able to generate following reports for Data

Transfer and Management service including following information

–

Report on Data Transfer and Management system day wise,

month wise: total number of transformations, Number of

reconciliations

User help and Assistance Service

Scope This functionality will help the user in providing the details about

each page and also help in guiding the police personnel in

capturing the data

User Police department

The system should provide detailed context-sensitive help material

for all the possible actions and scenarios on all user interfaces in

the application

The system should provide context-sensitive help facilities and also

on-line help at functions, screen and field level that can be

customized by the State

The system should provide for comprehensive help facility for the

users to obtain system specific technical / functional help on line

Functionality

The system should provide help to the users both in the offline and

online mode


179 Project Implementation and Monitoring Report Repository of frequently asked questions should be made

available to the user


Functionality The system should be able to generate following reports for User

help and Assistance Service including following information –

Report on for User help and Assistance system day wise, month

wise: number of times on-line help taken

User feedback tracking and resolution Service

Scope This functionality will help the police personnel in logging

issues/defects occurred while using the system on to issue tracking

system

User Police department

The system should provide an interface to the user to log any

defects or enhancement requests on the application and track

thereafter

The system should send alerts (e.g., email, SMS) to the user if the

user chooses to whenever any action has been taken on the alert

The system should provide the user for tracking the submitted

defect or enhancement request

Functionality

The system should provide for accessing support solution to the

users both from within the application and also outside the

application through a different interface (ex, in case the CAS

application is down).



feedback tracking and resolution Service including following

information –

Report on User feedback tracking and resolution system day wise,

month wise: number of defects requests category-wise, status-

wise, and age-wise , number of enhancement requests category-

wise, status-wise, and age-wise, number of alerts subscribed to

User Access and Authorization Management Service

Scope This functionality will clearly differentiate users based on their

access privileges with the system and also help in authenticating

and authorizing the user to access specific set of functionalities

User Both internal as well as external authorized stakeholders

Functionality The system should provide the user to create / update / delete

user and user profile.

The System should provide the user to limit access to cases to


180 Project Implementation and Monitoring Report specified users or user groups

The system should provide the user to have role-based control for

the functionality within the system

The System should provide the user to be a member of more than

one group

The System should authorize only admin-users for setting up user

profiles and allocating users to groups

The System should allow a user to specify which other users or

groups can access cases

The System must provide authority only to super-user to change

security attributes for groups or users (such as access rights,

security level, privileges, password allocation and management)

System should provide the user to access the functionalities based

on authorization

System should allow a maximum of three attempts to login

System should provide the user for regenerating a lost

password/reset password with set of hint questions

System should encrypt the user passwords

System should provide for new users creation, transfer of postings

for existing users and actions affecting their authentication and

authorization settings

System should provide for changes in roles/ authorization based

on transfer / promotions of staff

User Both internal as well as external authorized stakeholders


Access and Authorization Management Service including

following information –

Report on User Access and Authorization Management system

day wise, month wise: Type of users i.e. internal or external,

number of internal users category-wise, status-wise, and age-wise,

number of external users, number of failed log in attempts for both

internal and external users

Activity Log Tracking and Audit Service

Scope This functionality will help to maintain sequence of audit records,

each of which contains evidence directly pertaining to and

resulting from execution of a business process or System function

User Administrators, authorized users

Functionality An audit trail service is a record of actions taken by either the user

or the system triggers. This includes action taken by users or

Administrators, or actions initiated automatically by the system as


181 Project Implementation and Monitoring Report a result of system parameters. The System must keep an

unalterable audit trail capable of automatically capturing and

storing information about:

• All the actions (create/read/update/delete) that are taken

upon the critical entities (case, suspect, property,…) in the system

• The user initiating and or carrying out the action;

• The date and time of the event.

• Administrative parameters

Note: “Unalterable” means that the audit trail data cannot be

modified in any way or deleted by any user; it may be subject to

redepartment and copying to removable media if required, so

long as its contents remain unchanged.

The System should track events without manual intervention after

the initiation of audit trail functionality and store information in the

audit trail

The System should maintain the audit trail at least till the life of the

case to which it refers to

The System should ensure that authorized external personnel with

little or no familiarity with the system can access audit trail data for

inspection on request, so that a specific event can be identified

and all related data made accessible,

The System must be able to export audit trails for specified cases

(without affecting the audit trail stored by the System). This

functionality can be used by external auditors, who wish to

examine or analyze system activity.

The System should be able to capture and store violations (i.e. A

user’s attempts to access a case to which he is denied access),

and (where violations can validly be attempted) attempted

violations, of access control mechanisms.

The system should store in the audit trail any access to cases and

activities involving the cases and related documents or data to

ensure legal admissibility and to assist in data recovery

User Administrators, authorized users, CRB


Activity Log Tracking and Audit Service including following

information –

Report on Activity Log Tracking and Audit system day wise, month

wise for actions on cases:

• By case

• By user


182 Project Implementation and Monitoring Report • In chronological sequence

Integration Module

Integration with Line Departments

Scope This module will help in accessing information from line

department that will be useful in crime investigation

Information related to passport of citizens, vehicle registration

details, birth and death records are vital information for many

investigations.

Read access to line department database will provide a platform

for quicker access to information on citizens. Additional

information related to recent history of records in terms of

modification/updation and deletion will also be useful for police

department.

Functionality

The system should be able to provide reports based on dates,

relevant identification numbers and status of the citizen

Annexure 5 – Quality Assurance during Data digitization

Data quality assurance is the process of profiling the data to discover

inconsistencies and other anomalies in the data and performing data cleansing

activities (e.g. removing outliers, missing data interpolation) to improve the data

quality. This is of relevance in CCTNS wherein past data pertaining to case files is

to be digitized / migrated.


183 Project Implementation and Monitoring Report A stringent quality assurance process will be followed to ensure that correct and

accurate data is entered in the system. Random data check, verification of

record conditions, transaction based testing etc will be conducted to review the

data. Stringent Service Level Agreements will be formulated to ensure quality

and reduce financial loss to the department.

It is important to establish benchmarks of data quality assurance and to adjust

the expectations through the use of data quality assurance indicators when

possible.

Data quality assurance components

This table describes the various parameters of data quality assurance and the

practices to be undertaken for assuring compliance with the quality parameter.

Component Procedures and Practices

Accuracy Ensure that data is only collected by staff members who have

completed training on the data collection system

Precision Ensure that data has sufficient detail such that every data

attribute or field is measured in its lowest atomic level

Completeness Ensure that the data entry is complete and no data fields are

left empty

Integrity It is the responsibility of data managers or analysts to ensure that

data generated by database systems is protected from

manipulation. Integrity of data should be maintained when

doing data migrations

Reliability Data is collected based on protocols and procedures that do

not change according to who is using them and when or how

often they are used

Timeliness The timeliness of data products reflects the length of time

between their availability and the event they describe. Data is

timely when it is up-to-date and when the information is

available

Accessibility The accessibility of data products reflects how readily the data


184 Project Implementation and Monitoring Report can be located and accessed.

Interpretability Managing interpretability is primarily concerned with the

provision of metadata

Coherence Coherence of statistical data includes coherence between

different data items pertaining to the same point in time,

coherence between the same data items for different points in

time, and universal coherence

Relevance Data is in line with our activities, objectives, goals and vision.

Relevance is the component that should be observed in every

step of data management.

The management of relevance embraces those processes that

lead to the determination of what information the network

produces and the level of resources to be devoted to each

program

Data Quality Assurance Indicators

The following table lists the data quality parameter, the key indicators and the

probable targets for the Data Entry / digitization agency to achieve.

Data Quality

Assurance

Dimension

Data Quality Assurance Indicator Data Quality

Assurance target

Accuracy • Misclassification error rate

• Editing rates and ratios <5%

Precision • % of fields measured in their

lowest atomic level 100%

Completeness • Number of missing pages

• Blank free rate in all data fields 100%

99%

Integrity • Statistics are compiled on an

impartial basis

• Rate of data values

maliciously changed in the

database

• Passwords used to logon

• Users access privileges

100%

<1%

100%

100%


185 Project Implementation and Monitoring Report defined

• Network and host based

firewalls set and configured

Timeliness

• Punctuality of time schedule of

effective reporting or

publication

• Average time between the

end of reference period and

the date of the first results

• Average time between the

end of reference period and

the date of the final results

All source extracts

simultaneously

available by the 1st

of each month

<5 days

<=7days

Accessibility • Number and types of efficient

means used for disseminating

data/statistics

• Rate of available data

>=95%

Coherence • Number and proportion of sets

of statistics comparable over

time or over previous datasets

>=95%

Relevance • Proportion of data sets

measuring program activities

and quality of service delivery

• Data audience satisfaction

index

100%

Quality activities

A few classic approaches to quality assurance is listed below.

S No Quality Activities Frequency

1 Random checking will be

conducted by the

officer/agency appointed by

the data digitization

committee

Random Sampling - 1% or 10 records /

1000 records digitized

2 All records are entered and no

record is entered more than

once.

Random Sampling – 10 records / 10000

records digitized

3 Print out and verification of

print out and correction

2 times

4 Data accuracy should be 98% Random Sampling – 10 records / 10000


186 Project Implementation and Monitoring Report records digitized


187 Project Implementation and Monitoring Report Annexure 6 – Registers for Data digitization

Sl No Registers 1 year 10 years

All PS

1 General Diary 300 3000 2190

2 FIR Book 550 5500 4015

3 FIR index 575 5750 4197.5

4 SC History

Part1 200 2000 1460

Part2 75 750 547.5

5 Name War Index 200 2000 1460

6 Conviction Memo Book 100 73

7 Local Ex-Convict Register 175 127.75

8 Non Local Ex-Convict Register 200 146

9 KD Check Register 50 500 365

10 Village Crime Register 150 1500 1095

11 Sentry Relief Book 100 1000 730

12 Prisoner Search Register 300 219

13 Interrogation Register 200 2000 1460

14 Bail bond 150 1500 1095

15 House Search Slip 75 750 547.5

16 From 95 Book 70 700 511

17 RCS Notice 100 1000 730

18 Final Report Oblique CS 300 3000 2190

19 Process Register 125 1250 912.5

20 Panchayathar Summon Book 50 500 365

21 Unidentified Dead Body Register 20 14.6

22 Missing Person Register 10 7.3

23 Duty Roster 150 1500 1095

24 Pocket Notebook and Second Pocket Note Book

75 750 547.5

25 NC Case Register 100 1000 730

26 Petty Case Register 90 900 657

27 Casual Inspection Register 50 500 365

28 GO Visiting Register 20 200 146

29 Formal Inspection Register 200 2000 1460

30 Petition Register 100 1000 730

31 Government Property Register 200 146

32 Stock Register 200 146

33 Govt. Fire Arms Register 125 91.25


188 Project Implementation and Monitoring Report 34 History Sheet of Arms 150 109.5

35 Gun License Register 200 146

36 Arms Deposit Register 80 58.4

37 Permanent Advance Register 150 109.5

38 Bus Warrant 650 474.5

39 Rail Warrant 650 474.5

Total 31944.8

Annexure 7 – Specialized Police Station

Vigilance and Anti-Corruption Cell

The Vigilance and Anti-Corruption Police Unit, Government of Puducherry was

established in this Union Territory in the Year 1965 in pursuance of the

Government of India’s instructions, under the charge of a Superintendent of

Police and its jurisdiction extends to the entire Union Territory of Puducherry

comprising the four regions namely Puducherry, Karaikal, Mahe and Yanam

having the Head Quarters at Puducherry.

As per the Notification No.F.35/5/65-Home dated 7th June, 1965

issued by the Chief Secretary to Government, Government of Puducherry had

declared specially that the office of the Superintendent of Police (V&AC) shall

be a Police Station for the whole U.T. of Puducherry.

In super session of this notification No.F.35/5/65 dt. 7-6-1965 another

notification vide No.G.O.Ms. No.2,dt.20.11.2000 (Confidential and Cabinet Dept)

was issued stating that Vigilance & Anti-Corruption unit, Puducherry shall be a

Police Station for the whole U.T. of Puducherry and SP(VAC) all Inspr’s and SI’s of

VAC shall have all the powers on an officer in charge of a Police Station.

As per the notification No.G.O.Ms No.1 dt.20.11.2000 (Confidential and Cabinet

Dept) the Inspectors of Police VAC Unit are authorized to investigate any

offence punishable under, the prevention of corruption Act 1988 except section

13,(1), (e), which shall not be investigated without the order of SP (VAC),

Puducherry.

STRENGTH OF VAC


189 Project Implementation and Monitoring Report Police Ministerial Staff SN Details SP

INS SI HC PC DRI Steno L.D.C PEON

1 Sanctioned Strength 1 3 3 7 13 1 1 1 1

Then a separate Cell consisting of one Inspector of Police, 1 Sub-Inspector

of Police , 1 Head Constable, 1 Constable, and 1 Peon known as Cooperative

cell to investigate the offences of Criminal breach of Trust, Criminal

Misappropriation committed in various cooperative Societies of Government of

Puducherry was created in the year 1986 vide GO.Ms.No.6/Coop,/219/86 and

the same was merged with VAC Police Unit, Puducherry during the year 1992

vide Order No.G.O.Ms.No.4/Coop. Puducherry dated 2.3.1992.

The superintendent of Police (VAC) works under the direct control of the

Chief Vigilance Officer of the Union Territory of Puducherry. The Chief Vigilance

Officer entrusts the investigation of the following types of cases to the Vigilance

and Anti-Corruption Branch:-

1. Allegations involving offences, relating to bribery, corruption as

contemplated under the POC Act.

2. Offence of forgery, cheating, criminal breach of trust, falsification

records, etc. committed by Govt. servants.

3. Possession of assets disproportionate to known sources of income by the

public servants.

4. Cases in which the allegations aren such that the truth cannot be

ascertained without making inquiries from non-official persons or those

involving examination of Non-Government Records, Book of Accounts,

etc, and

5. Other Cases of a complicated nature-requiring expert police

investigations.

6. Any other case entrusted to the unit by the Chief Vigilance Officer or the

Administrator of the U, T. of Puducherry.

NATURE OF DUTY

The Vigilance and Anti-Corruption police Unit has been assigned to

handle investigation of the cases mentioned above. This Unit also undertakes

cases of misappropriation and Criminal Breach of Trust committed in the

Cooperative Societies, Puducherry.


190 Project Implementation and Monitoring Report Further the Vigilance and Anti-Corruption Police Unit conducts preliminary

enquiries into the allegations of corruption and other malpractices of the public

servants, collect intelligence about the corrupt practices of the Govt. Servants

working in various departments, Municipalities, Government Undertakings. This

unit also lay traps against the public Servants who accept bribe to discharge

their official duties.



Food Cell Police Stations

The Food Cell Unit in Puducherry and Karaikal was created on 5.11.1975 vide

G.O. M.s.No.146/HEW/CS dated 5.11.1975. His Excellency the Lt. Governor, of

Puducherry had approved the duties, responsibilities and function of Food Cell

Vide G.O.Ms.No.157/CS/HEW/CS dated 6.12.75. As per the G.O, the Food Cell

will function as a unit of the Civil Supplies Directorate under the complete

Administrative Control of the Director of Civil Supplies and the Collector. Cum

Secretary (Revenue & Civil supplies), Puducherry

One Food Cell Police Station consisting of 2 Sub-Inspectors of Police,3 Head

constables and 9 Police Constables will be located at PUDUCHERRY, one sub-

Inspector, one Head constable and 2 police constables at the out post at

MADAGADIPET and One Sub-Inspector, One head constable and 2 Police

constables at the other out post at BAHOUR and all these Food Cell Police

stations will function under the Supervision of Superintendent of police Food Cell

located at Puducherry. While the other wing i.e Food Cell P.S. KARAIKAL

consisting of One Inspector of Police, One Head constable and 6 police

constables will be located at KARAIKAL under the over all control of the

Superintendent of Police, Food Cell, Puducherry. The Officer and men posted at

Karaikal will have their Head quarters at Karaikal itself. The Directorate Civil

supplies, Puducherry will have the overall control of the whole cell for

Administrative Purposes. The Food Cell wing located at Karaikal headed by the

Inspector of police will have Jurisdiction over Karaikal and Mahe regions and the

Food Cell wing located at Puducherry will have Jurisdiction over Puducherry and

Yanam Regions.

The Superintendent of Police, Food Cell, is the Head of the Office and he is the

D.D.O. of Food Cell, Puducherry and Karaikal. The Inspector of Police, Karaikal will

be Disbursing Officer in respect of Pay and Allowances. The office of

Superintendent of Police, Food Cell and Food Cell P.S. Puducherry is presently

located in a rented building at No.63,Vth Cross, Jaya Nagar (West),

Reddiarpalayam, Puducherry -10. The contact Telephone No.2292277. The office

of Inspector of Police, Food Cell P.S. Karaikal is located in rented building at

No.62,IIIrd cross, MM. G. Nagar, Karaikal. The contact Telephone No. 95 4368

222494

STRENGTH PARTICULARS

S.N Strength Particulars SP SI HC PC WPC LDC

1 Sanctioned Strength 1 4 5 12 1 1



FUNCTION OF FOOD CELL

REGISTERING OF CASE UNDER ESSENTIAL COMMODITIES ACT

Food Cell Police under the instructions of Superintendent of Police,Food Cell

conduct frequent raids/Inspection at border areas of Puducherry. Any body

found violating Essential Commodities Act 1955 cases are registered against

them.

ASSISTING THE CIVIL SUPPLIES SQUARED

A squad is being maintained in civil supplies. Whenever the squad conducts

inspections, raids, checking’s of Fair Price shops, Petrol Bumps, and Kerosene

outlets etc., Food Cell Police will associate and assist them. Whenever the squad

goes for enumeration of cards, vetting out of bogus cards or for other duties, the

Food Cell Police will assist the squad.

SPECIAL TASK

1. Food Cell Police performs bandhobust duties during Deepavali, Pongal

Bazars and during the Natural calamities like cyclone and floods. The Food Cell

police ensures proper Public Distribution System. During bundh calls, called by

lorry owners/ drivers the Food Cell police ensures proper transport of Essential

commodities from one place to other places, by performing escort duties.

2. In additions to the above, Food Cell Police perform station Sentry duties,

Station Writer, Court duty, Process duties, guarding of government and case

properties and escort duties. Etc….

IMPORTANT SECTIONS UNDER WHICH CASES ARE REGISTERED

PETROL & DIESEL

PONDICHERRY MOTOR SPIRIT & HIGH SPEED DIESEL OIL MAINTENANCE OF SUPPLIES

ORDERS 1985 (ABOVE FIVE (5) LITERS PETROL & DIESEL)

POWERS


193 Project Implementation and Monitoring Report 1. U/cl 2 (b) (iii) of pondicherry motor

sprit and high speed diesel

oil(Maintanance and Regulation

supply) order 1985

Not below the rank of sub-Inspector of

police is empowered to register FIR

sub-Inspector of Police,is order order

1985. empowered to register FIR.

2. U/cl 18(f) of Pondicherry motor sprit

and high speed diesel oil(Maintance

and Regulation supply order 1985

Not below the rank of sub-Inspector of

police is empowered to Search, seize

and remove stocks of Motor spirit or

high speed diesel oil together with the

vehicles, vessels or other containers.

3.U/cl 19 of pondicherry motor sprit

and high speed diesel


supply) order 1985

Prosecution sanction by the secretary

Department of Civil Supplies &

Consumer Affairs, Pondicherry . to lay

the charge sheet after getting opinion

from D.O.P. Law Department,

Pondicherry .

OFFENCE

1. U./cl 6 of pondicherry motor sprit



supply) order 1985.

Illegal possession((Petrol/Diesel) Above

5 ltrs

2. U/cl 15 of pondicherry motor sprit



supply) order 1985.

Illegal Transportation(Petrol/diesel

above 5 ltrs

KEROSENE

PONDICHERRY KEROSENE CONTROL ORDER 1969

OFFENCE

1 U/cl 19 of Pondicherry Kerosene control

order 1969

Illegal Possession-Above 20

ltrs

2 U/cl 25 of Pondicherry Kersene control

order 1969

Illegal Tranporation-Above

20 ltrs

GAS

LIQUEFIED PETROLEUM GAS (Regulation of Supply of Distribution) order 2000



1

U/cl 4(1)© of liquefies petroleum Gas

(Regulation supply and distribution) order

2000

LPG storage without proper

safety measure. safety measure.

2 U/cl 3(1)© of liquefies petroleum Gas

(Regulation Supply and distribution) order

2000

Using LPG for other than the

registered purpose.-

3 3.U/cl 3(1)(a) of liquefies petroleum Gas

Possession more than one connection

(Regulation supply and distribution) order

2000.

Possession more than the

authorize number.

4 U/cl 3(1)(b) of liquefied petroleum Gas

(Regulation supply and distribution)Order

2000

Possess and use LPG in bulk unless

received from a oil company or

an authorized distributor.

RICE

PUBLIC DISTRIBUTION SYSTEM ORDER 2001(RICE)

POWERS

1.U/cl 2 ( C ) public distribution

system(control) order 2001.

Not below the rank of Inspector in the

state Government deleing with Food

and Civil supplies

OFFENCE

1. U/cl 6 ( 4 )(1) public distribution

system(control) order 2001.

Diversion (Unauthorized possession

and transportation of rice meant for

beneficiaries under the public

distribution system are released from

FCI godowns for the purposes under

any Government Scheme.

GENERAL

FOR ALL THE OFFENCES OF(1.) PETROL & DIESEL (2)KEROSENE (3)LPG GAS

CYLINDERS (4) RICE THE SECTION OF PUNISHMENT IS

U/S 7 (1) (a) (ii) OF ESSENTIAL COMMODITIES ACT, 1955 PUNISHABLE WITH.

PUNISHMENT


195 Project Implementation and Monitoring Report IMPRISONMENT FOR A TERM WHICH SHALL NOT BE LESS THAN 3 MONTHS BUT

WHICH MAY EXTEND TO 7 YEARS AND SHALL ALSO BE LIABLE TO BE FINED



Protection of Civil Rights

BRIEF NOTE ON THE DUTIES AND FUNCTIONS OF PCR CELL POLICE STATIONS IN THE

UNION TERRITORY OF PUDUCHERRY

INTRODUCTION

(1) A separate Cell was constituted in Puducherry and the same started

functioning from February 1982. P.C.R. Cell Units were also started in

Karaikal and Yanam in the year 1987. Prior to the formation of this Cell, PCR

Act, cases were registered and investigated by the C.I.D. Unit, Puducherry.

(2) The Protection of Civil Rights Cell, Puducherry is located in Puducherry

Region at Shanmugapuram at a distance of 6 Kms from Police Head

Quarters. This PCR Cell is functioning in the Government building from

30.10.99. Prior to that the CID Police Station and ‘D’ Nagar Police Station

were functioning in this building.

(3) The PCR Cell Unit is registering and investigating cases under the PCR

Act, 1955 and the SC/ST(POA) Act, 1989. In addition to the investigation

and prosecution Criminal cases under these acts, the officers of the cell are

also making enquiries on the related complaints and also indulge in the

collection of intelligence about the atrocities, ill-treatment and practice of

the “untouchability” and other relevant social evils.

(4) The PCR Act cases are registered and investigate by the Inspector and

Sub-Inspectors of Police under the immediate supervision of the Supdt. of

Police(PCR Cell), Puducherry. The legal opinion of the Director of

Prosecution, Puducherry is being sought in regard to the disposal of all

cases under PCR Act, 1955.

(5) The cases under SC/ST(POA) Act, 1989 are being investigated by Supdt.

of Police, P.C.R. Cell. After having completed investigation of the cases,

the Director of Prosecution is being consulted in regard to the disposal of

the cases. The Assistant Public Prosecutor has been entrusted with the

function of conducting the prosecution of the P.C.R. Act cases in the courts

of the concerned Judicial Magistrate, the Additional Public Prosecutor is

conducting the prosecution of the case under SC/ST (POA) Act, 1989, in the

court of II Additional District Session Judge, Puducherry.

(6) In the Union Territory of Puducherry untouchability is not practiced in a

virulent form. Some stray cases alleging harassment to Scheduled caste

people arising out of untouchability are reported and hence taken up by


197 Project Implementation and Monitoring Report the PCR Cell. No discrimination was shown to the members of the

Scheduled Castes in public places like Hotels, Restaurants and Temples on

the grounds of untouchability. The service of Dhobis/Barbers is fairly

available to Scheduled caste people in the Union Territory of Puducherry

including even in the small hamlets without discriminations.

(7) The staff members of PCR Cell are frequently visiting rural and urban

areas. The provisions of PCR Act and evils of untouchability and heinous

practices are explained to the public to avoid any hardship to “Scheduled

Caste People”. The PCR Cell is presently performing the following duties.

1. Visiting all Harijans villages and educating them the need to develop

and maintain cordiality with other communities.

2. Collecting intelligence about atrocities, torture, III – treatment and

practice of untouchability

3. Collecting information about agriculture wage disputes and arranging

amicable and early settlements with land owners/Caste Hindus.

4. Functioning as Liaison Officer between the Harijans and other

Government Enforcement Agencies during communal disturbances

though they are very rare in this Union Territory.

5. Forming mobile squads in rural areas of Puducherry/Karaikal and

Yanam.

6. Enquiring into details of petitions received through Harijans Association

and Director of Welfare of SC/ST

7. Conducting enquiries on allegations leveled by Harijans against rival

communities and vice versa.

8. Most of the cases registered in the PCR Cell Unit have ended in

acquittal for the obvious reasons that all the concerned incidences

occurred either in drunken brawl or due to sudden provocation that

both the complaint parties (SC/ST) and the accused parties (Caste

Hindus) want live in amity after the such occurrence and as a result

most of the witnesses concerned are turning hostile in the open court

during the trial of the cases. Moreover there is no area in the U.T. of

Puducherry prone to the occurrence offences under PCR Act, 1955 and

SC/ST(POA) Act, 1989.


198 Project Implementation and Monitoring Report 9. However strict Vigilance is being maintained to prevent such atrocities

to be committed by higher caste people against the SC/ST people.

PCR Cell has been taking immediate necessary action as and when

warranted.

APPOINTMENT OF OFFICERS FOR EXERCISING SUPERVISION OVER PROSECUTION:

The Directorate of Prosecution functioning under the Law Department is

exercising effective supervision over prosecution conducted by the Assistance

Public Prosecutors.

SETTING UP OF SPECIAL COURT:

No Special Court was set up in the Union Territory of Puducherry to try the

offences under PCR Act, 1955. Taking into consideration of registration of

minimum number of cases the Government have vested powers to the Judicial

Magistrates, Puducherry, Karaikal and Yanam to try the offences under this Act.

SPECIAL COURT:

As per G.O. Ms.No.24/90-LLD, dt.30.03.1990 the Lieutenant Governor,

Puducherry with concurrence of the Chief Justice of the High Court, Madras, has

Specified the II Additional Session Judges, Puducherry to be special Judge for

the whole Union Territory of Puducherry to try the offences under the

SC/ST(Prevention of Atrocities ) Act, 1989).

Appointment of Special Public Prosecutor to conduct the cases of atrocities

on SCs/STs in the Special Courts (Section 15 of POA).

Thiru. R. Singaravelu, Senior Advocate has been appointed as Special

Public Prosecutor to handle cases tried in the Special Court vide G.O. Ms.

No.57/2006-LD dt.19.07.06 of Law Department, Puducherry for the purpose of the

said Act.

IMPLEMENTATION OF THE PROTECTION OF CIVIL RIGHTS ACT, 1955

1. As regards the provision of adequate facilities including legal aid to the

persons subjected to any disability arising out of “untouchability” to enable

them to avail themselves of such rights, cases are being registered by the

PCR Cell Unit, Puducherry depending upon the nature of offences

committed. Immediate relief such as food, water, clothing, shelter, medical

aid, transport facilities and other essential items necessary for human being

are being provided to the affected victims as prescribed under Rule 12(4) of


199 Project Implementation and Monitoring Report Scheduled Caste/ Scheduled Tribes (Prevention of Atrocities) Rules 1995. The

assessment of the value of properties damaged during such occurrence are

being obtained by the PCR Cell Unit from the Revenue Department,

Puducherry and the same is communicated to the Director, Adi-Dravidar

Welfare Department for providing necessary relief to the affected persons.

The Department of Adi-Dravidar Welfare will provide 25% of the value of

damages immediately to the affected persons and the relief regarding the

remaining 75 % of the damages will be provided to the affected persons,

soon after the disposal of the concerned case in the Court.

2. As regards the prosecution of Protection of Civil Rights Act cases the

Government has appointed the Assistant Public Prosecutor through Law

Department for conducting Prosecution of the cases under this Act.

3. Taking into consideration of the registration of minimum number of cases,

the Government has vested powers to the Judicial Magistrates, Puducherry,

Karaikal and Yanam to try the offences under Protection of Civil Rights Act.

4. The Protection of Civil Rights Cell is functioning under the immediate

supervision of Superintendent of Police (PCR Cell) and under the direct

control of Senior Supdt. of Police(Crime and Intelligence) and the Inspector

General of Police, Puducherry is reviewing the cases under the provisions of

the Protection of Civil Rights Act, 1955 every month. Apart from this the

Secretary Welfare, Puducherry is also conducting review meeting periodically

that is once in three months to survey the working of the provision of this Act

with a view to suggesting measures for the better implementation of the

provisions of this Act.

5. There is no prone area in the Union Territory of Puducherry as far as the

Protection of Civil Rights Act, 1955 is concerned.

IMPLEMENTATION OF THE SCHEDULED CASTES AND THE SCHEDULED TRIBES

(PREVENTION OF ATROCITIES) ACT, 1989

1. As regards the provision for adequate facilities including legal aid to

persons subjected to atrocities to enable them to avail themselves of

Justice, the Director, Adi-Dravidar Welfare Department, Puducherry is

providing necessary facilities to the affected persons as in the cases of

Protection of Civil Rights Act, 1955.

As per the G.O.Ms. No.24/90/LLD, dt.30.03.1990 the Lieutenant Governor,

Puducherry with the concurrence of the Chief Justice of the High Court,


200 Project Implementation and Monitoring Report Madras, has specified the II Additional Sessions Judge, Puducherry to be

the Special Judge for the whole Union Territory of Puducherry to try the

offences under the scheduled Caste and Scheduled Tribes (Prevention of

Atrocities) Act, 1989.

2. The trial Courts are providing for traveling and maintenance

expenses to the witnesses including the victims of atrocities during the trial

of offences under this act.

PROSECUTION

As regards the prosecution of Scheduled Caste and Scheduled Tribe

(Prevention of atrocities) Act, 1989 cases concerned the Government has

appointed the Additional Public Prosecutor through Law Department for

conducting the prosecution.

3. The protection of Civil Rights Cell is functioning under the immediate

control of Superintendent of Police (PCR Cell) and under the direct

control of senior Superintendent of Police (Crime and Intelligence). The

Inspector General of Police, Puducherry is reviewing the cases under the

provisions of the Scheduled caste Scheduled Tribes (Prevention of

Atrocities) Act, 1989 cases every month. Apart from this the Secretary

Welfare, Puducherry is also conducting review meeting periodically that is

once in three months to survey the working of the provision of this Act with

a view to suggesting measures for the better implementation of the

provisions of this Act.

4. There is no prone area in the Union Territory of Puducherry as far as

the Scheduled Caste and Scheduled Tribe (Prevention of Atrocities) Act,

1989 is concerned.

8 (G). PROTECTION OF CIVIL RIGHTS CELL

In order to protect and uplift the Scheduled Castes and Scheduled Tribes

from social inequalities, the Constitution of India extended certain privileges to

these Communities. The Untouchability (Offences) Act, 1955, was amended with

additional provisions and renamed as the Protection of Civil Rights Act, 1955.

Protections of Civil Rights Cells are functioning in Puducherry, Karaikal and

Yanam Regions. The Government of India Ministry of Social Justice and

Empowerment is meeting the entire expenditure.


201 Project Implementation and Monitoring Report As recommended by the National Police Commission, non-

cognizable cases reported by these classes need not be investigated by the

cells as that would amount to favoring only one community. But adequate

number of Legal Aid Centers may be established and attached to the PCR Cells.

Wide publicity could be given so that the affected Scheduled Caste members

can approach these centers for legal aid.

DETAILS OF SANCTIONED STRENGTH

Region SP INS SI ASI HC PC

Puducherry 1 1 2 - 8 4

Karaikal - - 1 1 2 2

Yanam - - 1 1 1 2



CID Police Station

Criminal Investigation Department of Puducherry Police having

jurisdiction throughout the Union Territory of Puducherry was set up in the Police

Head Quarters Puducherry on 19.05.1967 vide order No.A1/681/672(2), dated:

19.05.1967 of Home Dept, Puducherry . The CID Police Station is functioning in

the CID Complex located just in front of the Administrative Block of the office of

the DGP, Puducherry. The Union Territory of Puducherry contains four packets

namely 1. Puducherry Region enclaved by Villupuram District and Cuddalore

District of Tamilnadu, 2. Karaikal Region enclaved by East Tanjore District of Tamil

Nadu. 3. Mahe Region surrounded by Cannore District and Calicut District of

Kerala and Yanam Region surrounded by East Godavari District of Andhra

Pradesh. The CID Unit is functioning under the immediate control of the

Superintendent of Police (CID), Puducherry and under the overall supervision of

the SSP(C&I), Puducherry .

The CID Unit is registering cases directly on such cases besides the

cases being transferred to CID Unit from various Police Stations for further

investigation on the orders of Inspector General of Police, Puducherry, since such

cases require sustained and elaborate investigation. The CID Unit is also taking

action suo-moto under the various provisions of ITP Act, NDPS Act and Special

Local and Laws. It enjoys the power as that of all the Police Stations.



GOVERNMENT OF PUDUCHERRY

HOME DEPARTMENT

(G.O.Ms.No.4 Home (Police), dated: 12th January 1973)

O R D E R

The Crime Branch, CID, Puducherry is taking up investigation of certain

special types of offences involving elaborate investigation. Sometime inter

regional and inter state, which the ordinary Police station cannot attend on

account of their preoccupation with Law and Order and other duties. The

Inspector of Police in charge of the Crime Branch, CID or his subordinators do not

have legal authority to register and investigation cognizable cases since they

cannot exercise the power of a Station House Officer. Therefore, the Inspector-

General of Police has proposed that the Crime Branch, CID, Puducherry may be

declared as a Police Station having jurisdiction throughout the Union territory of

Puducherry under section 4 (s) of the Criminal Procedure code and the same is

accepted by Government.

2. Accordingly, approval of the Lieutenant Governor is hereby

accorded to the declaration of the Crime Branch, CID of the Office of the

Inspector General of Police, Puducherry as a Police Station having jurisdiction

throughout the Union Territory of Puducherry under the provisions of sections 4 (s)

of the code of Criminal Procedure.

(By order of the Lieutenant – Governor)

Sd/-

M. CHANDRAMOULI,

Chief Secretary to Government.

(Refer Gezzette de 1’ Etat. No.4/73 dt: 23.1.73, Page 02)


204 Project Implementation and Monitoring Report No.PA/IGP/DR/2/77-

Office of the Inspector – General of Police,

PUDUCHERRY, dated: 17-10-77.

C I R C U L A R

In continuation of this office circular No.PA/IGP/DR/2/77, Dated: 2.5.77

regarding the cases involving juvenile delinquents and order

No.124/Secy/IGP/DR/77, dated: 11.10.77 regarding the cases under the

protection of civil Rights Acts, in connection with the allocation of work to CID,

Crime Branch, PUDUCHERRY, it is hereby further ordered that in the following

categories of cases the investigation will be taken up by the CID Crime Branch,

PUDUCHERRY.

1. Cases of forgery;

2. Cases of Counterfeit of coins and currency;

3. Thefts of Govt. arms and ammunitions and illicit trade in arms;

4. Important cases in which Foreigners are concerned (Including

cases of

International Criminals and traffic in Women by Foreigners);

5. Frauds by means of advertisements, bogus funds and companies,

personating as

public servants, swindling, etc;

6. Important cases of defalcation of public money;

7. Cases of smuggling of opium, etc;

8. Important gang cases;

9. Any serious crime which appears to have a political motive;

10. Any other case of special importance for which the IGP

may decide the investigation to be taken over by the CID.

The cases will be transferred to the CID Crime Branch, PUDUCHERRY from

the Police Stations under the orders of the Senior Superintendent of Police,

PUDUCHERRY.

Sd/-

(T.R. KAKKAR)


205 Project Implementation and Monitoring Report INSPECTOR GENERAL OF POLICE

PUDUCHERRY.

To

All Gazetted Police Officer

All Circle Inspectors

All SHO’s.

Copy to : A1/A$/Stock file/Secy. To IGP.

OFFICE OF THE INSPECTOR GENERAL OF POLICE, PUDUCHERRY

No. FR/22/secy/igp/86-

PUDUCHERRY,

Dt: 4.7.86.

O R D E R

The functions of C.I.D. (Crime) Branch are hereby engaged and it is

divided into two sections under the overall supervisions of Superintendent of

Police (Crime).

Each section will consist of one Inspector, two Sub-Inspectors/Asst. Sub-

Inspector, two Head Constables and eight Police Constables. The two sections

will register, investigate and prosecute the type of offences assigned to them. As

under:-

SECTION – I

1. Forgery and Counterfeiting;

2. Thefts of Government arms and ammunitions;

3. Trade in illicit arms;

4. Cases involving foreigners and international criminals;

5. Frauds and Defalcation;

6. Offences relating to drugs and psychotropic substances;

7. Cases involving gangs of criminals;

8. Any other important case which IGP may decide to be

investigated by the CID.

SECTION – II


206 Project Implementation and Monitoring Report 1. Murder for gain;

2. Dacoit and Robbery;

3. Theft of electrical wires from Posts;

4. Thefts, House-Breaking involving loss of property over

Rs.20,000/-.

5. Thefts of idols and antiques.

The jurisdiction of the Crime Branch will extend to the entire

PUDUCHERRY region. The Station House Officer if all PS’s/Op’s shall take the

following steps whenever any offence falling in the categories mentioned above

is reported:-

1. Register the F.I.R.

2. Send immediate information to the concerned. Section of the Crime

Branch through telephone and wireless.

3. Record the report in the General Diary of the Police Station/Out Post to

this effect.

4. Preserve the scene of crime for examination by the investigating officers

of the Crime Branch.

5.

6. Transfer of the investigation of the case to the investigating officer of the

Crime Branch at once.

Sd/-

(KULBIR SINGH)

INSPECTOR GENERAL OF

POLICE,

PUDUCHERRY.

To

All Gazetted police Officers.

All Inspectors of Police.

All Station House Officers.

Accounts Officer/Estt. Section/Accounts Section/

Estt. II Section.



Copy to : The Senior Supdt. Of Police, PUDUCHERRY.

Chief Secretary, PUDUCHERRY for information

NO. FR/32.IGP/SECY/88

DT:06.0050.88

OFFICE OF THE INSPECTOR GENERAL OF POLICE, P0NDICHERRY.

Dated: 6th May, 1988.

STANDING ORDER NO: 3/88

In partial modification of the Standing Order No.FR/SECY/IGP/86-265,

dated: 4.7.1986 of the Office of Inspector General of Police, PUDUCHERRY, the

following instructions are issued.

1. It has been noticed that a cases of all categories mentioned in the

above order are being transferred to C.I.D. for investigation,

irrespective of the nature of their seriousness. C.I.D. being a

specialized agency should be entrusted only with difficult cases or

cases requiring specialized investigation like terrorist act wherein

sustained investigation has to be carried out. C.I.D. should not be

dragged unnecessarily to investigate cases of routine nature.


208 Project Implementation and Monitoring Report 2. Therefore, it is hereby ordered that hereinafter cases are to be

transferred to C.I.D. only on the orders of SSP – II/SSP-I/IGP.

3. This will come into force with immediate

Sd/-

(P.V. SINARI)

INSPECTOR GENERAL OF POLICE

PUDUCHERRY

To

All Gazette Police Officer, CI’s and SHO’s

Traffic Police Station

The Traffic Police Station Puducherry has started functioning from 26-09-1967

consequent to the Govt. of Puducherry Notification No. 63-61/57 Dated 26-09-

1967. The Jurisdiction of each zone, duties and responsibilities and the records to

be maintained in the Police station were formulated vide Police Standing Order

No. 18/89 Dt. 15-09-1989. At present The Traffic Police Station, Puducherry and

the Office of the Superintendent of Police (Traffic) are functioning at door

No. No.22, Jawaharlal Nehru Street, Puducherry at the Junction of

Jawaharlal Nehru Street and H.M. Kasim Salai. It is flanked by Raj Nivas on

Eastern Side, 500 meters away from the Station. Grand Bazaar Police

Station and the main Markets are located 500 meters away on the

Western side. The Traffic Police has the jurisdiction of the entire North and

South Sub-Divisions expect Villianur PS. This Police station is manned by Two

Inspectors, 4 Sub-Inspectors, 6 Head Constables, 68 Police Constables under

the direct supervision of the Superintendent of Police (Traffic).


212 Project Implementation and Monitoring Report ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~END OF THE

DOUCUMENT~~~~~~~~~~~~~~~~~~~~~~~~