Welcome to Project ECHO Quality ImprovementWe will begin momentarily.

Join the Discussion!Use #QIECHO on TwitterSend questions via Zoom Q&A or Chat.

Welcome!Project ECHO Quality Improvement

Presented by the Weitzman Institute, a division of Community Health Center, Inc.

Session 1: Developing Your Professional PresenceApril 27, 2016

Faculty• Daren Anderson, MD, Director, Chief Quality Officer

• Patti Feeney, MS, QI Education Manager

• Tierney Giannotti, MPA, QI Data Analyst

• Wanda Montalvo, PhD RN, Associate Director

• Mark Splaine, MD, MS, Director of Education

• Deb Ward, RN, Senior Quality Improvement Manager3

Community Health Center, Inc.

Foundational Pillars Clinical Excellence- Research & Development Training the Next Generation

CHC Profile: Founding Year - 1972 200+ delivery sites 130k patients

Project ECHO“The mission of Project ECHO is to develop the capacity to safely and effectively treat chronic, common and complex diseases in rural and underserved areas and to monitor outcomes.” Dr. Sanjeev Arora, University of New Mexico

Weitzman Institute ECHO Learning Network• 141 Practices• 442 ECHO Sessions• 1617 Case Presentations• Primary care providers

from 23 States

Project ECHO QI SessionsApril 27, 2016 Developing Your Professional Presence

May 18, 2016 Managing Up – Enhancing Your Relationship with Leaders

June 8, 2016Buy-In – Gaining Support for Your Project

June 29, 2016Communicating & Advocating Using Data

July 20, 2016Plan-Do-Study-Act Cycles – Getting the Most from Your Tests of Change

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To register visit: http://weitzmaninstitute.org/clinics/qualityimprovement

• Functions we will use in this session – Chat, polling, Q & A

• Live tweet us @CHCProjectECHO and #QIECHO• Recording and slides are available after the presentation

on the Weitzman Institute On-line Learning Network

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Get the Most out of Your Zoom Experience

Lower right hand corner of screen

CORE TOPICSKey skills to be effective as a meeting leader, facilitator or coach

Content versus ProcessConnecting with your teamIntervention techniquesGround RulesIdea TreeParking LotOn-going Improvement

What do you see in this picture?

Does anything look different here?

COACHING & MEETING CHALLENGES??

Let’s hear from YOU!

Present in body, not in mind

Monopolizes conversation

Is not prepared for meeting

Not physically present

Quiet in the meeting

Generally negative

Fear of the unknown

Sharing Common Meeting Challenges

Some strategies to consider…

Content Process

WHAT HOWAgendaTopics

Outcomes

ToolsFlow

Interaction

ACTIVE LISTENINGFacilitator, Coach, Leader, Team Member

Encouraging Restating Reflecting Summarizing

You are conveying interest

You are showing you are listening

You are demonstrating understanding

You have been paying attention

Stay neutral positive tone

State the speaker’s basic ideas in your

words

Put the speaker’s feelings into your

own words

Recap dates, facts major ideas &

feelings

INTERVENEState your observation, impact to the team, redirect

DESCRIBE WHAT YOU SEE:I am noticing that….

DESCRIBE THE IMPACT:I’m concerned that…

REDIRECT THE BEHAVIOR:"Please…” (tell) OR “What should we do?” (ask)

GROUND RULESHolding your team accountable to meeting parameters they decided on

PARKING LOTUse for future projects, not a black hole

Does anyone remember when George left his car in the parking lot at Yankee

Stadium?

The Evolution of the Idea Tree!There IS a right & a wrong time for ideas

IMPROVE EACH MEETINGWhat worked well? What could be changed?

+ ∆

Let’s Answer Your Questions

Additional Resources

Weitzman Institute offers a range of additional QI training resources and opportunities. If you’d like to learn more, please contact QIecho@chc1.com

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Slides and recording of today’s session:http://moodle.weitzmaninstitute.org/course/view.php?id=16

Project ECHO Clinics

RemindersSign up for our next session in this series:

Managing Up – Enhancing Your Relationship with Leaders Wednesday, May 18th from 12-1p.m. EDT

Complete our post-session survey!

Sign up at http://weitzmaninstitute.org/clinics/qualityimprovement

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