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Who Are We?
Total marketing and customer care solution providers located in Dubai – UAE. Through our extensive distribution, network, diverse product offering and expertise in advertising sales and supply-chain management, we serve a variety of customers nationwide. Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value, thus optimizing system functionality and improving operation efficiency.It’s our great pleasure to introduce ourselves as a full-fledged Distribution Company and Customer Care Solution Providers that deals with the strategic marketing area of the business industry in an excellent promotional service through distribution networks, in-house or sourced contact centers solutions …etc. With this, our company developed a market survey distribution and customer services firm in the flourishing hub of the Middle East, UAE.
Our motto is to provide low prices and 100% guaranteed service to all our clients & provide smart solutions in all levels
Our Services
Hosted Contact Centers Services
Be our guest in our fully equipped contact center facilities located in the prestigious area of Business Bay, and enjoy our diversified business services
Dedicated telephone numbers Have your own central dedicated number with customized greeting messages and flexible routing system based on customer selection, you can route your calls to agents, branches or simply recorded menus.
Static IVR menusYou can use the advanced IVR system (Interactive Voice Response) to place information about your products, services and even FAQs in nice voice menus where your customers can reach and get answers
without the need to interact with live agents. These menus can be frequently updated to catch with your latest information; all sound files are recorded in professional studios that were built from the ground up for telephony audio production and prompts recording.
Dynamic IVR menusThere are unlimited usages for dynamic voices response provided by our advanced telephony interfaces, in general, you can activate these features in your telephony portal to allow customers to retrieve current
and updated information from your database; then the system will use advanced text-to-speech engine to read back the result for them.
Such features can be useful for self-services scenarios also without the need for agent’s interventions after providing required
credentials using phone digits.
Live AgentsWith complete understanding of business environment and nature in UAE; live services are provided by our professionally trained, multi-lingual and 24/7 available staff, and every effort is made to assure that your calls are professionally processed and logged.
Our agents can cover wide scope of services such as customer service, help desks, order taking, marketing campaigns, customers survey …etc.
Customized queuing system Walk your customers through rich experience using our simple queuing system to provide access to your different services (i.e. for sales press 1, for support press 2 … and so on),When all allocated agents for given queue are busy, you can use music on hold to broadcast promotional clips, you can also use in-queue announcements to provide customers with their current location in the queue and estimated time to reach agents, hence, waiting is not boring any more.
Multi-channel access (web Chat, SMS and social media)
With the current accelerating technology pace in our world, telephony access is no longer the sole method for accessing call
centers; customer would like to access your portal through social networks, SMS, web chat …etc. We`ve got you covered with our unified communication platform; all communications are gathered in a single agent desktop.
CRM and Call Management Systems
o Advanced web based ticketing system. o Real-time performance monitoring.o Database verification. o Lead generation. o Back offices automatic assignment for generated tickets.
Agents Staffing and Recruiting
We can also provide your in-house call center with skilled, well trained and carefully selected agents.Agents are usually trained for basic call center and communication skills; furthermore, our representatives can discuss different scenarios should you have any additional training needs or extra knowledge base,
SMS Serviceso Bulk Messaging Services for promotion and mass
reach. o Notification Services through simple API that can
easy integrate with 3rd parties applications. o 2 way messaging services (receive queries from
customers through SMS and reply back automatically form any data source.
Promotion and distribution services Flyers Printing & Door to Door Distribution Magazines Printing & Distribution Brochures Printing & Distribution Corporate & Individual Gift Items
Printing & Distribution Sample Packaging & Distribution Menu Cards & Promotion Printing &
Distribution Leaflets Printing & Distribution
Our Clients
Mob: 050-4805249Integres Resources for Call Center Solutions Office# 606 - Opal Tower - Business Bay, P.O. Box 98300, Dubai - UAE
[email protected], dhamu@[email protected] , www.integres.net