Products 9197 W. Sixth Avenue. Lakewood, CO 80215. Phone: 303.778.0600. Fax: 303.778.8056

CUSTOMER INFORMATION COMPANY NAME ADDRESS

CITY STATE ZIP

CONTACT PHONE FAX

REQUEST DELIVERY AND I OR PICK UP DATE

o Delivery Date: o AM 0 PM o Pickup Date: o AM 0 PM

DELIVERY INSTRUCTIONS

o Freight Elevator o Dock High Loading o Standard Elevator o Stairs (No. of steps __)

SETUP

Equipment to be installed on network I computers? DYes 0 No

Equipment placement for: 0 Sales I Lease o Demonstration o Rental o Service Loaner

CUSTOMER EQUIPMENT TO BE RETURNED

MODEL SERIAL #

Equipment to be retained by ABP? DYes 0 No Equipment to be returned to lease company? DYes 0 No

ADDITIONAL NOTES

MODELS AND ACCESSORIES

NEW I REBUILT MODEL AND ACCESSORIES VENDOR ID # SERIAL # ABP ID# METER READ

ACCOUNT MANAGER

Customer Satisfaction Acknowledgment

I agree that the System, as listed on this Equipment Delivery Request form, has been installed, customer personnel trained, and are functioning to our

satisfaction:

CUSTOMER PRINTED NAME CUSTOMER AUTHORIZED SIGNATURE DATE

ASP REPRESENTATIVE ASP REPRESENTATIVE SIGNATURE DATE

Lease End Date

& E­mail

Account Name: ___________________________________

NEW / REBUILT MODEL AND ACCESSORIES VENDOR ID # SERIAL # ABP ID # METER READ

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MODELS AND ACCESSORIES

CUSTOMER INFORMATION

FULL LEGAL NAME OF COMPANY STREET ADDRESS

CITY STATE ZIP PHONE FAX

BILLING NAME (IF DIFFERENT FROM ABOVE) BILLING ADDRESS

CITY STATE ZIP FEDERAL TAX ID# EMAIL

EQUIPMENT AND PAYMENT INFORMATION

QUANTITY EQUIPMENT DESCRIPTION PRODUCT CODE PURCHASE PRICE

Miscellaneous Charges (i.e. Netconnect, etc)

Delivery Charge

Subtotal

NOTES: Tax

Balance Due ORDER AGREEMENT ACCEPTANCE

I have read and understand the terms and conditions (see back) of this agreement.

X CUSTOMER (COMPANY NAME) AUTHORIZED SIGNATURE TITLE

PRINT NAME OF SIGNOR DATE

AUTOMATED BUSINESS PRODUCTS X

ABP AUTHORIZED SIGNATURE TITLE

ABP ACCOUNT MANAGER PRINTED NAME DATE

ORDER AGREEMENT

ABP Order Agreement Terms and Conditions Automated Business Products (“ABP”) hereby sells and conveys to Customer, and Customer purchases from ABP, the personal property (the “Equipment”) described on the ABP Order Agreement (“Order”) signed by the Customer, and ABP agrees to provide, and Customer to accept, the maintenance services (“Maintenance Services”) described herein, upon the terms and conditions set forth below. 1. PURCHASE AGREEMENT: Customer and any individual cosigner hereby grant to ABP a purchase money security interest in and to the Equipment. This Agreement or a reprographic copy hereof may be filed with any appropriate agency to protect or perfect ABP’s rights hereunder. By its signature, Customer hereby constitutes any office or designated employee of ABP as Customer’s attorney-in-fact to execute and file a Uniform Commercial Code financing statement covering the Equipment and reflecting ABP’s interests therein on the public records. Such power of attorney granted hereby is coupled with an interest and is irrevocable. 2. LIMITATION OF LIABILITY: ABP shall not under any circumstances be liable for special, indirect, incidental, or consequential damages. Including without limitation, loss of profits or revenues, loss of damage to other property or equipment, cost of capital, or of purchased or replacement goods, or expense or inconvenience caused by or arising from the purchase, sale, use, or inability to use the Equipment or by any breach of the Agreement. 3. PATENT AND COPYRIGHT INDEMNITY: Customer agrees to promptly notify ABP in writing of any notice, suit, or other action against Customer based upon a claim that the Equipment infringes a U.S. patent or copyright. ABP will defend at its expense any such action, except as excluded below and shall have full control of such defense, including all appeals and negotiation, and will pay all settlement costs or damages awarded against Customer; but ABP shall not be liable to Customer for any consequential or incidental damages. 4. If a final injunction shall by obtained against customer’s use of the Equipment, ABP will at its expense procure for Customer the right to continue using the equipment, or modify the Product to render such non-infringing, or replace such with substantially equivalent non-infringing Equipment, or accept return of the Equipment and refund or credit to Customer the amount of the original purchase price, less with a reasonable charge for depreciation and damage. 5. The preceding agreements by ABP in this section shall not apply to any infringement action arising out of use of the Equipment in combination with other equipment not furnished by ABP, or to use in a manner not normally intended, or to any patent or copyright in which Customer, or subsidiary or affiliate thereof, has a direct or indirect interest, or if Customer has not provided ABP with prompt notice, authority, information, and assistance necessary to defend the action. The foregoing states the entire liability of ABP for patent and copyright infringements by the Equipment. 6. WARRANTY: ABP warrants that it has and hereby conveys good title to the Equipment and that the Equipment is free of defects in workmanship and materials appearing within ninety (90) days of the date of installation in the case of new items of Equipment and within thirty (30) days of installation in the case of used or reconditioned items of Equipment. ABP shall, upon notification of a defect and substantiation that the Equipment was stored, installed, and maintained in accordance with ABP’s recommendations or standard industry practice, correct such defects by suitable repair or replacement at its own expense. The foregoing warranty does not apply to consumable parts such as, but not limited to, drums, cleaning brushes, filters, heat and oiler tubes, lamps, lenses, and fuses. ABP MAKES NOT FURTHER OR ADFDITIONAL WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND CUSTOMER’S REMEDY SET FORTH HEREIN IS THE SOLE AND EXCLUSIVE REMEDY. 7. DEFAULT: If Customer fails to make payments as agreed, or if Customer becomes insolvent, ceases to do business as a going concern, makes an assignment for the benefit of creditors, or if a petition for a receiver or in bankruptcy, or for an arrangement or reorganization is filed by or against Customer, or if any property of Customer is attached, or Customer breaches any of the terms of the conditions of this Agreement, the entire unpaid balance shall at once become due and payable, with interest at the highest lawful rate from date of this Agreement, at the election of ABP. ABP may, without notice or demand, by process of law or otherwise, take possession of the goods free from all claims of the Customer and retain all payments made by the Customer for the reasonable use of the goods. The Customer waives all claims and rights of action for trespass or damages by reason of such entry, taking of possession and removal. The remedies provided in this paragraph are in addition to those provided aggrieved sellers under the Uniform Commercial Code. 8. EXCUSED PERFORMANCE: ABP shall not be liable nor deemed to be in default on account of any failure to perform hereunder if due to any cause or condition beyond ABP’s reasonable control. 9. ATTORNEYS’ FEES: In the event that ABP finds it necessary to enforce any right under this Agreement, ABP shall be entitled to reasonable attorneys’ fees and court costs. 10. INTEGRATION: This Agreement, consisting of the signed Order Agreement and these Terms and Conditions constitutes the sole and complete agreement between ABP and the Customer with respect to the sale of the Equipment. 11. GUARANTEE: ABP is dedicated to serving the needs of our customers. We fully stand behind all products, as warranted above, and will commit to providing ongoing customer support. All leases and purchases are subject to a 30 day money back guarantee unless otherwise stated in this agreement.

___________________________________ ____________________________

Customer Signature Date

FULL LEGAL NAME OF COMPANY STREET ADDRESS

CITY STATE ZIP PHONE FAX

BILLING NAME (IF DIFFERENT FROM ABOVE) BILLING ADDRESS

CITY STATE ZIP FEDERAL TAX ID# EMAIL

PREMIUM MFP Contract (Includes All parts, labor, toner and drums; excludes paper and staples)

Includes parts and labor only Excludes toner and drums

Includes Labor Only

HP CARTRIDGE PLUS Program Includes Labor Only with a commitment of ____ toner cartridges.

EQUIPMENT AND PAYMENT INFORMATION

QUANTITY EQUIPMENT DESCRIPTION UNIT PRICE / PER EXTENDED AMOUNT

Network Connectivity Fee (Allows for up to 2 hours IT time if required - $200.00)

Delivery & Removal Charge Each

NOTE: Toner, Developer, and Fuser Oil are included (excludes supplies for Printer-Only and Facsimile Only devices, unless otherwise indicated) excludes Paper and Staples Subtotal Includes Minimum No. of Monthly Images - B&W Excess Image Charge -

B&W* Tax Includes Minimum No. of Monthly Images - Color Excess Image Charge -

Color* *Plus applicable taxes Balance Due

Monthly Bi-Annually Quarterly Annually Disclaimer: If, due to the age of your equipment, at any time during this contract, we are unable to acquire parts or supplies for your machine, we will credit your account with the unused portion of the agreement ORDER AGREEMENT ACCEPTANCE

I have read and understand the terms and conditions (see back) of this agreement.

X CUSTOMER (COMPANY NAME) AUTHORIZED SIGNATURE TITLE

PRINT NAME OF SIGNOR DATE

AUTOMATED BUSINESS PRODUCTS X

ABP AUTHORIZED SIGNATURE TITLE

ABP ACCOUNT MANAGER PRINTED NAME DATE

CUSTOMER INFORMATION

ABP SmartSupport (Includes network & application related technical

SERVICE AGREEMENT

­­­­­­­­­decline support services around each device connected to customers network; ref. item 13 below).

Exhibit D -- Service Maintenance Agreement Terms and Conditions 1. Automated Business Products (ABP) will provide maintenance service for copiers, printers, facsimiles and multi-function machines under the terms of this agreement for

machines specifically listed on this agreement. ABP may provide preventive maintenance calls in conjunction with regular emergency calls. Installation of toner, staples and

certain image units are key-operator functions and are the customer’s responsibility.

2. Paper and staples are not covered by this agreement. Image units for facsimile and printers are not covered. Fiery or other non-OEM print control devices or support are not

covered by this agreement unless specified.

3. ABP will provide toner and developer to customers with premium MFP agreements. ABP reserves the right to charge for toner in excess of manufacturer’s expected yields

which are based on page coverage of 5% print, 6% copy or 20% color (5% per color – CMYK). Toner provided under this agreement stored at customer location is the property of

ABP. ABP reserves the right to take a physical inventory of stored toner during normal business hours. Covered supplies in customer possession at contract termination must be

returned to ABP. Customer will be charged per supply delivery (standard, overnight and same day) at then current ABP rates.

4. Service calls provided by this agreement will be made by ABP during ABP normal business hours. Normal Business hours are 8:00 a.m. to 5:00 p.m. Mountain Time, Monday-Friday except for legal holidays. Customer agrees to provide adequate operating and maintenance space for machines on this agreement. Customer agrees to provide manufacturers specified electrical outlets(s) excluding, but not limited to proper voltage, amperage, grounding and dedicated circuits within 7 feet of machine. If machine is a network capable device, Customer agrees to furnish properly wired LAN connections and RJ-45 patch cables within 10 feet of machine. 5. ABP will provide without charge, replacement of parts, which have been worn or broken due to normal usage or premature failure due to machine circumstances beyond the

control of the customer. Panels, covers, doors, latches, platen glass, control panels or other parts, labor or consumables requiring replacement due to abuse neglect, operator

error, unauthorized movement, fire, water damage, vandalism, electrical failure or power surge, or other similar instances, or due to unauthorized service and non OEM supplies

are not covered and will be invoiced at published ABP retail rates. Damages to electrical components, circuit boards, etc are not covered unless the machine is protected by

approved power filter furnished by customer. Non- OEM Supplies are not covered and will void this agreement.

6. Movement of covered equipment to an address other than the address listed on the front of this agreement must be authorized by ABP service manager in writing for

machine(s) to remain covered by this agreement. Machines moved outside of ABP’s normally covered service zones might be removed from ABP maintenance coverage without

refund. ABP reserves the right to impose a surcharge for machines moved within ABP service zones but substantially farther than originally contracted. This agreement is between

ABP and customer listed on the reverse side of this page. Transfer or assignment of this contract shall not occur without written approval by ABP service manager.

7. When service beyond the scope of this agreement becomes necessary, including computer network support or software installation, ABP will notify customer and submit a cost

estimate whenever possible. Once such work is authorized, ABP will invoice and customer agrees to pay for these services. If customer decides against recommended work or

delays in authorization, ABP may suspend or terminate maintenance coverage without refund until successful resolution is reached and approved by ABP service manager in

writing. This includes print driver installation, scanning issues and other issues in customer network, not related to the device.

8. If ABP determines that the equipment or accessories covered by this agreement cannot be repaired by normal maintenance due to extensive total copy volume, advanced age

of equipment, or operation in excess of manufacturer specifications, refurbishment of machine may become necessary to maintain coverage by this agreement. Rebuilds are not

covered under this agreement and must be authorized by customer to retain coverage by agreement. If customer does not authorize refurbishment, ABP may discontinue

agreement immediately with written notice and may return a portion of any prepaid payments on a prorated basis at ABP service manager’s discretion.

9. All taxes applicable to this agreement are the responsibility of the customer. State and local sales taxes will be invoiced by ABP regardless of whether they are listed on this

document. Tax-exempt customers agree to provide ABP with a valid tax-exempt or resale certificate on a timely basis.

10. Agreement invoiced monthly or quarterly are subject to administrative processing fee. If customer defaults on any payments of this agreement, ABP shall be entitled to all

expenses of collection including reasonable attorney fees, whether or not a suit is brought, plus an interest or finance charge of 1 and 1/2% per month (18% per annum) of the

outstanding balance. ABP reserves the right to disable any equipment when agreement default reaches 30 days or longer.

11. This agreement (consisting of the price and billing cycle/signature page and these terms and conditions) constitutes the entire agreement between the customer and ABP with

respect to the service of machines listed on the front side. This agreement shall be deemed to accurately represent the intent of parties, notwithstanding any variance with the

terms and conditions of any order submitted by customer in respect to ABP service, of any oral representation made by any ABP representative.

12. This agreement shall remain in full force and effect for successive coverage periods but may be terminated at any time with a 30-day written notice to the other party or as provided for in paragraph 8. Customer agrees to pay all charges which have accrued should customer cancel the agreement at a date other than the renewal date which is specified on the front of this document. Unless originally contracted for multiple years at a fixed rate as specified on the front of this agreement, copy volumes will be reviewed and automatically adjusted accordingly each year. Rates may also be adjusted to reflect volume changes, age of equipment, increased costs to ABP or other circumstances as determined by ABP. This agreement automatically renews unless Customer provides 30 days written notice of cancellation. ABP reserves the right not to renew this agreement for machines, in ABP’s sole discretion it believes to be in need of a service overhaul or has exceeded its useful life as determined by ABP service personnel. If customer cancels this agreement, ABP reserves the right to recapture any services that were rendered but not invoiced. 13. This agreement does not provide coverage, or place liability or obligation to ABP for Customers computers network operations (LAN, WAN, peer-to peer, etc.) support, repair, installations, upgrades or failures. ABP’s responsibilities under this agreement shall be limited to that of the output devices (printers, multi –functional machines). When necessary for purposes of output device repair, software or firmware upgrades, driver interfaces installation for similar procedures, customer agrees to provide ABP technical personnel with assistance by, or access to a qualified network administrator at customer’s expense. Should such support be unavailable, ABP technical staff may be unable or limited in their testing, troubleshooting or intended services and therefore not liable for failure of output devices to perform properly, which may incur a fee. Cables, connectors, hubs, routers, switches and similar network components and the support thereof remain the responsibility of the Customer. If ABP has to perform any technically related services that customer is unable to furnish as previously mentioned, these services will be billed at a rate of $150 per hour. If any software applications are installed on machine(s), and SmartSupport is declined, customer may incur an annual $99 support fee. If SmartSupport is accepted, it will be billed At $19.95 per month. 14. Data Collection Agent (DCA): The Customer agrees to allow ABP to install data collection software for the purpose of automating the capture of device counts, supplies replenishment and support. If ABP is unable or not allowed to install the DCA to automatically collect the meter information, ABP will charge a $10 additional monthly fee to manually collect the meters. If for any reason ABP has to physically appear at customer location to capture a meter, customer will be subject to a $50.00 fee. 15. SCANS: Scans in excess of ½ of print/copy volume accumulated during contract billing period will be charged @ $.003 per scan (example; 1000 chargeable scans @ .003 = $3.00). 16. Consent to law, jurisdiction, and venue. This Agreement shall be deemed fully executed and performed in the state of Colorado and shall be governed by and construed in

accordance with its laws. If ABP or its Assignee shall bring any judicial proceeding in relation to any matter arising under the Agreement, the Customer irrevocably decrees that

any such matter may be adjudged or determined in any court or courts in the state of Colorado and county of Arapahoe or in any other court having jurisdiction over the

Customer or assets of the Customer, all at the sole election of ABP or its Assignee. The prevailing party shall have the right to collect from the other party its reasonable costs and

necessary disbursements and attorneys’ fees incurred in enforcing this Agreement.

___________________________________ ____________________________

Customer Signature Date Date

v.5.20.9

Network Connection Survey

Standard network TCP/IP print connection (If using other than TCP/IP printing please list below and ask for additional forms)

Install postscript printer driver Install PCL print Driver Activate User Codes?

Install scan to email (only internal email servers supported) Install scan to FTP (please have list of codes ready before installation. )

Install scan to SMB (Network Folder) -- OS/Model Specific PC fax option: (Model/OS Specific)

Inbound Fax Routing: (Model Specific) Install Apps (how many licenses purchased?)__________

Install OSA Application (Model/OS Specific) Name of OSA Application________________________________________________________

Subnet Address:______________________________________

Contact:_____________________________ Domain Workgroup Name:_____________________________

Phone Number: IP address of email Server:__________________________________________________

Initial:_________________________ Date:_______________

installation and resolution:_____________________________________________________________________________________________

___________________________________________________________________________________________________________________

Automated Business Products REPRESENTATIVE

Date Signature Date Signature Date

_______________________________ ________ _________________ ___________________________________ ________

CUSTOMER ACCEPTANCE

By initialling below Customer acknowledges that the information provided above is accurate. Please continue to the back of this page to confirm the Scope of Work Agreement.

The information below is to be filled out by the network integrations tech during installation.

This section to be completed by customer: Customer Information and Requested Copier Network Configuration

IP Address:__________________________________________

Gateway Address:_____________________________________

Customer: ___________________________________________

Address:_____________________________________________

_____Quark _____Acrobat _____Photoshop _____PageMaker _____Illustrator _____Freelance

Other applications or Mainframe Programs:_______________________________________________________________________________________________________________

This section to be completed by network integration tech:

Tech Name: _________________________________Install Date______________________ Was PrintAudit Installed?_________

Must be Windows OS 2000 or Higher, Server Preferred

Applications that need to print to the MFP (please indicate version numbers)

Ethernet USB Computer name:_______________________________

Connection Type (Model Specific) Machine on which Third Party Apps be installed on (KFS, PrintAudit, Apps, etc)

Desktop Computing Environment Network Operating System Environment

Win 7 Mac OSx version:______________

CHECK APPROVAL

Authorized Signature/Date

__________________

Win 8 ____32____ 64 Win 10 ____ 32____ 64

Peer to Peer Netware__________ ver ____________

Win 2012 Server Citirix

Win 8.1_____ 32_____ 64 Other _________________

Equipment ID#___________________ Driver type/Version installed:_______________________________________________________________

Applicable Software installed (version): _______________________________. All applications listed above tested: _______________________

Please note any install variances from information provided above, any customization or non-standard install methods. Please note any issues

Conformation of MFP Connectivity: Customer signs upon completion of network install

_____MS Office _____Visio _____Publisher _____Auto Cad _____Corel Draw _____InDesign

Customer Network Information

***This form determines what your service includes, deviation may result in

chargable service.

Win 2016______32______ 64 Terminal Services

Win 2019______ 32______ 64 Other_______________

What OS is your Active Directory server __________

City:___________________________ State:______ Zip:_________

By signing above Customer acknowledges Automated Business Products’s integration of MFP onto customer network has been successful and has been tested to customer’s

Satisfaction. Customer also acknowledges they have received all software/drivers for there particular integration.

Additional Notes:____________________________________________________________________________________________________

_________________________________________________________________________________________________________________

Centennial11999 E. Caley Ave, Unit A, Centennial, CO 80111Phone: (303) 778-0600 Fax: (303) 778-8056

Colorado Springs4905 N. Union Blvd. Suite 100Colorado Springs, CO 80918Phone: (719) 434--4080

1. Fill-out and return the Automated Business Products Network Analysis Survey to your sales representative

2. Provide a tested network port near the MFP Copier/Printer

3. Provide a tested patch cable to reach from network port to the MFP, or a Printer Cable for a stand-alone installation.

5. Provide proper power & phone line (if applicable) & ensure space is clear for placement of new machine

6. Have workstations in good working order for install, with admin rights for installing print drivers.

7. Install all updates and service packs to computers. IT staff is responsible for GPO and Active Directory polices (print drivers, user codes, etc.)

8. Provide workstations that meet or exceeds minimum operating requirements of purchased software & drivers

Automated Business Products' RESPONSIBILITIES:

1. Your equipment will be setup and pretested before delivery to your location unless requested otherwise.

2. Your equipment will be delivered and setup to the location of your choosing and retested to verify system integrity.

3. Connect the Copier/Printer to the network port with provided patch cable.

4. Configure the Copier/Printer for the appropriate network or PC environments.

5. Train (1) client IS staff member on server setup and configuration.

6. Train (1) client IS staff member on workstation printer setup and configurations.

7. Train (1) client IS staff member on the use of the print driver in a "Train-the-Trainer" format.

8. Generate a server and workstation printer test pages.

9. Analyze your Automated Business Products Network Analysis responses and explain any possible limitations and/or configuration recommendations.

10. Automated Business Products agrees that information viewed is CONFIDENTIAL and may not be disclosed without consent unless

ordered by law.

11. Confirm completed installation with a customer signed "Customer Confirmation of Connectivity Form"

Automated Business Products' PRINTING, SCANNING, AND SOFTWARE SUPPORT:

PRINTED NAME

Date

__________________________________ ________ _________________________ ___________________________________

CUSTOMER SIGNATURE TITLE

NOT COVERED UNDER Automated Business Products MAINTENANCE AGREEMENT: (PLEASE READ CAREFULLY)

1. Changing of Network Configuration or OS 4 Customer Loss or Deletion of Software or Drivers (including Manuals)

Scope of Work Agreement

Automated Business Products intends to provide our customers with the highest achievable quality products and services available during the execution of your connected

product installation. This "Scope of Work Agreement" provides a complete explanation of the project and details all of the items to be completed by each party. Automated

Business Products is not responsible for PC/Server configuration, maintenance, power supply or troubleshooting issues unless directly related to the installation of your printer.

ABP will dedicate 2 hours for installation and configuration. Anything outside of this scope not at the fault of ABP will be billable at $175.00 per hour.

CLIENT RESPONSIBILITIES: (PLEASE READ CAREFULLY)

Authorized Signature/Date

4. Ensure that an IT staff member or equivalent will be available during the entire installation process.(Automated Business Products Technicians are not allowed to

touch a customer's server or workstation)

2. Additional Client Installs 5. Equipment Repairs Necessitated by improper Power (i.e.: customer reloads or changing OS on the workstation)

3. Changing of Protocol Configuration 6.

Automated Business Products wants to ensure that your new printing environment exceeds your expectations. Your installation entitles you to the

remainder of your initial "Connectivity Block of Time" up to 90 days of support from the installation date of your new copier/printer, provided

that your network environment has not changed as defined in your initial Automated Business Products Network Analysis Survey. Simply call our

dispatch center whenever you have a connectivity problem that you cannot resolve. If your connectivity issue is not ultimately related to the

equipment, Automated Business Products will provide a recommendation outlining possible courses of action for your IT staff. If connectivity of the equipment is a top

priority in your organization, additional "Connectivity Block of Time" may be purchased separately in yearly increments providing you with

continuous "Connectivity Support." Additional work outside the scope of this agreement may be provided on a time and materials basis at

Automated Business Products' discretion and at current rates. You only receive the connected install and support if the above form is completed.

Customer Acceptance of Scope of Work Agreement

10. The PrintAudit program is based on Automated Business Products obtaining accurate monthly meter readings. Failure by customer to submit accurate and timely meter

readings will result in estimates, surcharges. rate increases and/or cancellation of this program. For efficient and electronic meter reading. Automated Business Products utilizes

specialized software that reports current meter readings on all print devices connected to your Network. Customer agrees that meters may be accessed and reported in this

manner.

9. If you have a 3rd Party email server or FTP and are getting one of these features installed. it is your responsibility to have necessary ports

open by date of install with your hosting provider.

4. Running Wires or Cabling for network drops

11. Any MAC environments w/ different OS versions may incur additional charge if intrusive to installation (driver issus, scanning issues, etc)

Why do you need ABP SmartSupport?

Because at $19.95 per month, it’s a $mart choice*.

With SmartSupport Without SmartSupport

Help Desk Support – INCLUDED Help Desk Support - $43.75 every 15 minutes

Ongoing Training – INCLUDED Ongoing Training - $150.00 per hour

Remote Monitoring – INCLUDED Remote Monitoring - $25 per month

Service Loaners – INCLUDED Service Loaners – Rentals starting at $250 month

Network Troubleshooting – INCLUDED Network Troubleshooting - $175.00 per hour

Scanning Issues – INCLUDED Scanning Issues - $0.003 per scan

Fax Issues – INCLUDED Fax Issues - $175.00 per hour

Print Driver Updates – INCLUDED Print Driver Updates - $25.00 per update

Automated Meter Collection – INCLUDED In-person Meter Collection – 50.00 per collection

Automated Supply Monitoring – INCLUDED Automated Supply Monitoring – 50.00 per alert

App Help Desk Support – INCLUDED Help Desk Support - $43.75 every 15 minutes

App Ongoing Training – INCLUDED Ongoing Training - $150.00 per hour

App Remote Monitoring – INCLUDED Remote Monitoring - $25 per month

App Updates – INCLUDED App Updates– Billable at $150 per hour

App Troubleshooting – INCLUDED App Troubleshooting- Billable at $150 per hour

App Issues – INCLUDED App Issues Billable at $150 per hour

Why worry about all the additional charges that you would incur with other companies? With ABP

SmartSupport, your technology experience is simple and worry-free WITHOUT additional charges!

*Minimum 1 year commitment.