product overview -...

Accelerating success.

PRODUCT OVERVIEW

1Partnering with your company

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We're committed to partnering with your company, providing accurate and comprehensive data that helps your business have deep insights into the property market, faster.

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We understand how important it is for your business to have accurate and comprehensive data. Our quality-assured data management systems mean that your company will only ever receive the most accurate and up-to-date data.

Offering comprehensive data across six Australian markets, Colliers Edge captures data from more markets than any other research provider.

Colliers Edge arms property professionals with the tools to delve deeper into Australian markets and help make better decisions, faster.

When your company needs help, you'll never reach a call centre. You'll speak to a dedicated team member, who will be fully informed of what you need and how to help you.

Your company will have a dedicated project management team, working just on your account to ensure that you receive priority service, support and the data scrutiny to give you peace of mind.

Led by Luke Dixon, who will be 100% dedicated to this account, your team will be there to help you in any way, at any time.

Your team won't just provide technical support, they'll provide critical insights into markets across the region.

With a variety of tailored packages available, you won’t have to pay for data you don’t need.

Our pricing is also is more flexible than the competition.

Talk to us to get your Colliers Edge quote.

Deeper insights Limitless support Fairer pricing

Colliers Edge provides:

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2Colliers Edge

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Better insights, faster

Proprietary data platforms are not new — many other property services firms have been warehousing data for decades as part of their in-house research function. The few that have commercialised their products, such as Colliers International, have done so to accelerate the success of their clients and enhance their decision-making.

Data services have come and gone, but we decided to tackle things differently. Instead of just the same old data collection approach, we wanted to build a tool that truly helped our clients, in a format that they could use easily. We designed Colliers Edge for our clients.

To do this, we interviewed analysts at more than 50 clients across Australia to find out what they really wanted in their data subscriptions. They told us they wanted three things from their data service providers:

1. Coverage: Wide geographical coverage and depth in multiple markets

2. REAL customer support: Not only technical support for the data we provide, but also insights into that data to help them get a clearer view of the market

3. Cost effectiveness: Packages tailored to their actual needs rather than paying for data they don’t need.

These three needs form the foundation of Colliers Edge, and our promise to all our current and future clients.

Comprehensive data, made for you

7,000+ transactions

2m+ data points

>100m sqm analysed

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Our processComprehensive, accurate data across six Australian markets

Quality assurance

During the collection process, our data is captured using a consistent methodology for each sector. There are three stages to our data capture and audit process:

1. Collection: A scientific approach using baskets of real assets in each geography by grade, which are focus-grouped with our regional valuations, leasing and sales teams. More than 500 Colliers professionals across Australia contribute to this data

2. Analysis: Post collection, our analysts compare and cleanse the data against sales and lease transactions to ensure our data properly reflects market conditions

3. Sign off: Post-analysis, our cleansed data is reported back to our focus groups. Necessary revisions are made, after which sign-off is completed by our sector research heads.

Throughout all three stages, quality and consistency are paramount in our data collection work. To ensure a seamless, ongoing process, all new Colliers International analysts are trained to ensure consistent outcomes. This enables us take a longer term view on market trends, and assure our clients that the data they receive is accurate, consistent and rigorously scrutinised.

The following charts show this process across data types.

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1. Collect

2. Analyse

3. Review

Categorise assets in each market by grade and precinct

Capture growth in sale and lease transactions

Agents and valuers review and audit data

Hold focus groups with agents and valuers

Compare categorised data against deals

Agents and valuers provide comments and edits

Input data into analysis model

Revise model inputs and check growth rates

Research manager reviews and approves first draft

Change data in line with audits

Research manager checks and approves

Local research head signs-off

Data accuracy validation point

Process: indicators

• Collected quarterly

• Data: rents, yields, capital values

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Process: forecasts

• Collected quarterly

• Data:

> Office, retail, industrial

> Rents, yields, supply

> Three to ten-year horizon


1. Collect

2. Analyse

3. Review

Primary data

• Economic indicators

• Supply

• Historical performance

• Government statistics

Secondary data

• Media information

• Third-party databases

Reality check with market indicators

Test assumptions with agents and valuers

Derive growth rates from data

Test assumptions in model

Incorporate feedback into assumptions

Input data into forecast model




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Process: supply

• Collected monthly

• Data:

> Office, retail, industrial

> Current, pipeline


1. Collect

2. Analyse

3. Review

Primary data

• Field work

• Government statistics

• Company announcements

Secondary data


• Third-party databases

Verify metrics from data

• Size

• Owner

• Delivery schedule

• Cost


Input data into supply model

Compare against historical data

Incorporate feedback into data




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We rely on the Colliers International research team for data we can’t source from anyone else. They are very responsive to our needs and we enjoy a high level of personalised service.”

Pete Carstairs, General Manager Research, Investa

Process: transactions

• Collected monthly

• Data: sales, leases


1. Collect

2. Analyse

3. Review

Primary data

• Third-party providers

• Valuations

• Company announcements

Secondary data


• Competitor research

Local analysts and specialists review transactions


Input data into sales and leases spreadsheet


Incorporate changes into database



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Using Colliers Edge

Designed for our clients, by our clients

Colliers Edge has been designed for end users, giving them a platform that provides data they need and want.

Using our clients' feedback, we designed Colliers Edge with their ease of use in mind. Streamlined, user-friendly workbooks will enable you and your clients to analyse quickly and easily.

How we get better insights, faster

1. Format. All data is in Excel format in three simple books — office, retail and industrial — with a clean, easy-to-use layout to maximise ease of use.

2. Compatibility. We designed Colliers Edge so that it can be used easily with third-party analysis tools such as Tableau, Google Maps and other data dashboards for visualisation and presentations. We wanted a tool that would adapt to the future needs of our clients.

3. Support and help throughout. No training is needed to use Colliers Edge, our data sets are in simple linear, Excel formats that even the most inexperienced analyst can understand quickly. But when challenges do arise, our dedicated project team will be always available to support your people.

We know one size doesn't always fit all

Our platform is agile, and because we place the customer first, we provide a product they feel comfortable using. As your data partner we will build the right model to suit your audiences.

We have worked with clients in the past to model our platforms and provide bespoke solutions, that suit their needs.

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Colliers Edge assists Stockland in developing an overview of the market. We enjoy the high level of service we receive from the Colliers research team.”

Sumana Hannan, Research Manager, Stockland

3Working with us

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Luke Dixon

Head of EdgeProject Leader

Daniel Lees

SydneyAnneke Thompson

MelbournePeter Willington

BrisbaneKate Gray

AdelaideMisha White

Perth

Your company

Your dedicated team

Supporting your team around the clock, wherever they are

Your dedicated project team will support your users 24/7, wherever they are.

Our full suite of support guarantees is outlined in our proposed Service Level Agreement (see p. 21).

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Luke will be your key point of contact. As project leader and manager, he will be responsible for ensuring the smooth delivery of our partnership, and that all your needs are met.

Luke brings nearly ten years' knowledge of the property sector, including roles at Colliers International, CBRE and the Property Council of Australia (the peak body for the property industry in Australia). There he specialised in public policy, public affairs, and research advocating for the interests of the commercial property sector to all tiers of government.

With a research background covering all sectors, Luke is experienced in delivering strategic advice to institutional, listed and private clients including KPMG, Brookfield, Mirvac, QIC, China Resources Group and Abu Dhabi Investment Co.

Your account management team

Partnering with your company

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Luke Dixon Head of Colliers Edge Associate Director, Research

Our Service Level AgreementAs your company’s data solution partner, we are committed to ensuring the highest levels of customer service and data quality. As such we propose a Service Level Agreement (SLA) to:

• Create an environment that is conducive to communication, clarity and support for the delivery of the data partnership project

• Document our responsibilities

• Ensure that Colliers Edge and the research team provide a high quality of service

• Provide both parties with an easily referenced document which clearly outlines the above.

The following outlines our proposed key performance indicators. However, we understand that your company may have its own SLA requirements and we welcome further discussions to develop an agreed SLA.

Deliverable Support

Data sets • Colliers Edge project leader coordinates all data enquiries with the research team

• 24-hour response time

• 24/7 email support

• Technical support 24 hour email service, business hours phone support

Market insights • Quarterly teleconferences/presentations with research heads

• Ad hoc support coordinated through your company’s project director in conjunction with the research team

• Report delivery schedule and timelines

Our service guarantee

• Respond to your enquiries: within 24 hours, with detailed replies no later than three business days

• Email support: 24/7 support and prioritisation for your queries from the research team

• Data delivery: on an agreed date each and every quarter

• Ongoing research support: market insights, quarterly market overview teleconferences

• Ongoing feedback: from your company to ensure any issues are quickly resolved

• Dedicated project management: to ensure the research team co-ordination and rapid responses to issues, as well as ongoing service improvement

• Telephone support: 9.00 am to 5.00 pm (Australian East Coast Standard Time) Monday to Friday

• Feedback/complaints: Handled in speedy manner within 24 hours

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4About Colliers International

Research

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Colliers' professionalism is at an international standard. The data provided is reliable and accurate, and the analyses and forecasts presented in the reports are professional and unbiased. We recommend this team and their services to anyone who wants to thoroughly understand the China property market.

Judy Wee, Ascendas Shanghai Co.

About Colliers International Research

40 years of data and intelligence

Colliers International is a global real estate success story. Founded in Australia in 1976, we’re now one of the largest property services firms worldwide with offices in 63 countries.

From our very foundation, research and business intelligence has been at the very heart of everything we do. Our research team of 13 staff across Australia delivers data, insights and analysis to our clients and brokers across the region.

Unified by the spirit of service and accelerating our client’s success, we collect and analyse millions of data points across sectors and markets to deliver market-leading research publications and presentations every year to some of the world’s largest property companies and financial institutions.

We’ve brought this expertise, and over 40 years of historical data from our regional knowledge base into our data subscription product, Colliers Edge. With Colliers Edge, you can be confident that you will be receiving the very best value and quality data in the market today.

Research is in our DNA

Founded in

1976

554 offices globally

16,000 professionals and staff

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Colliers International Sydney CBD Level 30, Grosvenor Place 225 George Street Sydney NSW 2000 +612 9257 0222 www.colliers.com/colliersedge

Disclaimer The opinions, estimates and information given herein or otherwise in relation hereto are made by Colliers International and affiliated companies in their best judgement, in good faith and as far as possible based on data or sources which are believed to be reliable. The material contained herein is not intended to substitute for obtaining individual advice from Colliers International or another advisor able to provide the services of a qualified professional person. Colliers International, its officers, employees and agents expressly disclaim any liability and responsibility to any person whether a reader of this publication or not in respect of anything and of the consequences of anything done or omitted to be done by any such person in reliance whether wholly or partially upon the whole or any part of the contents of this publication. COPYRIGHT Colliers International. All rights reserved. No part of this work may be reproduced or copied in any form or by any means (graphic, electronic or mechanical, including photocopying, recording, recording taping, or information retrieval systems) without the written permission of Colliers International.

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