WHO IS SMARTSOURCE?

• We are National. The Largest Technology Rental Provider in the U.S.

• 24 Company Owned Branch Locations

• Full Service Audio Visual and Digital Technology Provider

• 25+ Years in the Event, Trade Show, and Corporate Markets

• Official in Over 300 Trade Shows Per Year

• Providing support for well over 5,000 events each year

• A unique range of AV, IT, and specialty technology products

SMARTSOURCE RANKED 13TH IN AV INDUSTRYTOP 40 COMPANIES

We provide our clients the most comprehensive range of offices in the Technology Rental Industry

Anaheim · Atlanta · Boston · Chicago · College Station · Dallas · Eugene · Ft. Lauderdale Houston · Las Vegas · Long Island · Los Angeles · New Jersey · New Orleans · New York · Orlando

Philadelphia · Phoenix · St. Louis · San Diego · San Francisco · Seattle · Washington, DC

WE UNDERSTAND YOUR CHALLENGES

• Reduced Budgets, Tight Timeframes

• Limited Knowledge of New Technology for Events…

and How to Use It

• Reduced Staffing

• Managing Different Suppliers

• Creating the WOW and Keeping Your Clients Engaged

HOW CAN WE HELP/WORK WITH EACH OTHER?

WE ARE A TECHNOLOGY COMPANY

• We Use Technology to Save You Time and Money

- Planning-Ordering-Delivery

- Local-Regional-National Set-Up

• We Provide Technology that Helps to Bring the Client’s Brand to Life

- Simple to Complex Computer/AV Products

- Specialty Technology like Video Walls, Digital Signage

WE SIMPLIFY THE PROCESS FOR YOU AND YOUR CUSTOMERS.

AUDIO VISUAL - BACKGROUND

• One of New York’s top five corporate AV companies

• Company founded as ACE AV in 1956

• Range of experience from small dinner meetings to large events

• National network of equipment (floating inventory)

• Technicians at all skill levels

• Prompt professional service

• Account Executive on call

• Our own delivery fleet

VENUES

• The Flatotel

• The Strand Hotel

• Museum of American Finance

• New York Athletic Club

• The River Club

• The Harmonie Club

• The Central Park Boat House

• The Lotus Club

• The New York Road Runner's Club

YOUR ACCOUNT EXECUTIVE

• Our experience makes the process easy …

• Account Executive – 25 years of experience

• AE bring experience to bear in making sure that the correct equipment choices are made and all contingencies are covered

•Available via cell/email even on off hours

• Quick turnaround of paperwork

OUR EQUIPMENT

• Our Equipment

• Tested PRIOR to delivery – EVERYTIME

• Kept “up to date”

•Nationwide standardization of equipment ensures the ability to provide the same equipment no matter the size of the order

OUR TECHNICIANS

• Our Technicians

• Highly experienced

• Wide array of skills & specializations

• We make use of NYC’s talent pool of engineers and designers

THE PROCESS• Client contacts Account Exec

• AE will determine ACTUAL need making sure nothing is missed

• Where, When, What, How ….

• May suggest alternatives or options

• 3 Alternate AE contacts would be provided should the AE be unavailable

• Quote reviewed by Branch Manager

• Account Exec returns Quote

• Once Quote is approved, the reservation is made

• Operations preps equipment

• Dispatch loads trucks and delivers

•The entire process can happen in as little as 1 hour

THE SCOPE

• 4 Local offices

• More than 75 Employees locally

• More than 20 Operation & Technical Staff

• Depth of equipment unmatched through national floating inventory

• More than 12 delivery vehicles locally

ALL OF WHICH WILL ENSURE YOU GET WHAT YOU WANT

WHEN YOU NEED IT

INVESTMENT AND INNOVATION

• We Have Constructed a Nationwide Standard of Service with 24 Company Owned Branches

• Our Operations Use Data & Process Analysis to Drive Improvementon Key Customer Requirements Like: Equipment Availability, On Time Delivery, and Order Completeness

- A Single Enterprise System Provides Quick Access to Our Inventory.

• Our Range of Services Allows Clients to Stage Unique, Brand Building Events, Training Sessions, and Presentations

• In New York, we have a unique business- the largest technology provider, and one of the biggest and oldest Professional AV Companies

25+ YEARS OF INVESTMENT. WE ARE DEDICATED TO GETTING BETTER.

You cannot manage what you cannot measure.

- Peter Drucker

WE ENSURE OUR QUALITY• We consistently monitor our internal and external performances through quantifiable metrics to improve customer service

• Entire Department devoted to examining our operation

• Collect and measures data on such items as;

• Number of Operations Personnel• "Operations" costs as a % of Fulfillment Revenues • "Operations" costs by Branch Groups • "Variable Cost Analysis"   Fulfillment Revenues per Operations • Outsourced Technical Help as a % of Fulfillment • Cross Rentals • Lost Inventory • Overtime • Variable Operations Costs as a % of Fulfillment • Total Service Calls Taken • Calls relating to QC Issues • National Call Center vs. Service Log Entries

THE RESULTS

• Using the quantifiable metrics we can ….

• Find areas in operation in need of improvement

• Measure our performance against National Standards

• WE GET BETTER EVERY DAY

Audio Visual Support Computer Rentals Digital DocumentLibrary

Digital SignageFriendlyway Kiosks

Video Walls Lead Retrieval Attendee Tracking Audience Response Systems

Onsite Registration Equipment

OUR PRODUCTS AND SERVICES

AUDIO VISUAL SUPPORT

• General Session AV up to 5,000 Attendees

• Simple to Complex AV Solutions

• Set Design, Staging, Lighting, Draping

• Projection, Sound, Video Mixing

• Show Floor Services include Exhibit Level AV Rentals & Support

THE BREADTH OF INVENTORY, OPERATIONAL KNOWLEDGE AND THE NATIONAL NETWORK TO EXECUTE ON A LOCAL LEVEL

COMPUTER RENTALS

• Brand Name PC and Apple Desktops

and Laptops

• Plasma and LCD Touch Screen Displays,

LCD Projectors

• Printers, Copiers, Fax Machines, Scanners and Peripherals

• Rentals for Any Time Frame…One Day to Multiple Month Engagements

• 24 National Locations: Locally Configured, Delivered, and Supported

THE LARGEST SHORT TERM PC RENTAL PROVIDER IN THE U.S.

DIGITAL DOCUMENT LIBRARY

Provide a Digital Library of Critical Information

Onsite for Attendees to Access via… USB

Download, E-mail to Self, or Print On Demand

• A Green Substitute for Most Paper…

brochures, presentations etc…

• Save Thousands of Dollars in Printing and Shipping

• Flexible, Custom User Interface…Multiple Language Support

• Download Key Activity Data, Survey Results & Full Reports

FAST DYNAMIC WAY FOR SHOW CLIENTS TO GET WHAT THEY NEED AND GO

FRIENDLYWAY KIOSKS

HIGH IMPACT WAY TO REACH YOUR CUSTOMERS

A simple, familiar “Friendly Way” for Attendees

to Quickly Get the Information They Need.

• Touch Screen Technology

• Interactive, Configured and Internet Ready

• A Branding or Sponsorship Opportunity

DIGITAL SIGNAGE

A POWERFUL AND DYNAMIC WAY TO COMMUNICATE

Digital Signage is the Most Effective Way to

Inform, Engage and Motivate Your Attendees

• Interactive Exhibitor Map

• Event/Session or Room Agenda

• Message & Flight Departure Boards

• Go Green and Save Money

VIDEO WALLS

A POWERFUL AND DYNAMIC WAY TO COMMUNICATE

Tell Your Story in a Big Way…

• Grab an Audience with a Wall of Images

• Cutting edge Electronics and Systems:-Deliver a Powerful Punch

• A Flexible Platform to Customize Your Message

• Replace a Static Sign with Dynamic Video

LEAD RETRIEVAL AND ATTENDEE TRACKING

TRACK EXHIBITOR ATTENDANCE AND PARTICIPATION AT EVENTS & CONFERENCES

Capture, Display, Print and Download Attendee Info in Seconds.

• Convert Quality Leads into Sales

• Customize to Collect Specific Demographic or Products Data etc…

• Easily Organize the Info for Import into Databases for Follow-Up

• Flexible Solutions: Desk Top to Hand Held + Customizable Software

TESTIMONIALS

We estimate that SmartSource saved our association 20% on

our expenses for our key tradeshows and member conferences.

They were honest and transparent in their approach. Historically

we would bring our own staff and equipment. Now we use

SmartSource to provide the equipment and services. As an

added benefit, they teach the association leaders where and

how to use technology so we meet our members needs.

—Emily DeYoung, CASE-Council for Advancement & Support of Education

TESTIMONIALS

—Courtney Smith, QuadraMed

Our marketing budget has been slashed and we are expected

to deliver the same or better value in our Trade Shows and

conferences. SmartSource has become a virtual member of

our department. They understand our needs for each show

or conference and deliver great value. We view them as a

partner…not a vendor.

TESTIMONIALS

—Amanda Dawson, Morrow Technologies Corporation

…The SmartSource reps had replacement monitors in my

booth in mere minutes. Better yet, they went to work with my

labor crew to get the monitors mounted and hooked up in the

proper spots…

Headaches at HITEC…SmartSource steps up in an emergency

See the Full Article Online at:http://www.exhibitor online.com/exhibitormagazine/apr10/plan-b-exhibit-booth-help.asp

WHY SMARTSOURCE ?

• We sub-rent less – More discountable equipment

•National network of warehouses and equipment

• Quick efficient processes

•AE available at all times

•AE’s experience makes sure all aspects are addressed

•Process ENSURES accuracy

• Logistics and Staff to handle orders of ANY size

•Diversity of Products and Services

• Through measurable standards, we constantly improve our operation

HOW DO WE MOVE FORWARD?