Presented by Mogg Osborne Pty Ltd

Do you want to inspire, develop,

and improve leaders and

managers in your business?

Bring your leaders and managers along to a full

day training, dealing with leadership and

effective business relationships, situational

leadership, delegation, managing individuals

through change and managing ongoing

performance.

“Money Back Guarantee” we are so

confident, that you will not be disappointed with

the content presented, that we offer a money

back guarantee if you are not completely

satisfied.

WHERE:

Mogg Osborne Pty Ltd 40 - 44 High Street COBRAM, VIC WHEN: 9th April, 2013

Cost per attendee:

Early Bird: $450 plus GST (paid by the 20th March) Normal Price: $500 plus GST

Presented in Regional Victoria

COBRAM

Scott Henderson (Bachelor of Science, Master of Arts - Psychology)

Scott is a registered psychologist with a solid background as an educator. He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney. Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology. His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.

Since 1999, his work in the corporate sector has spanned the spectrum from industrial

psychologist to corporate trainer. In 2004 he became a certified Master Coach in

Behavioural Coaching and continues to coach both individuals and teams at all levels within

the companies with which he works.

His unique perspective of inter- and intra-personal understanding complements the delivery

of his training programs and ensures a rigorous and scientific approach to each participant’s

growth and development. As Director of Training at BSI Training & Development, Scott has

delivered training throughout Australia and New Zealand including courses in Customer

Service, Team Building and Team Integration, Communication, Leadership and

Management, Performance Management, Coaching, Conflict Resolution, Sales and Business

Development, Time Management, Life Balance, Interpersonal Skills and Professional

Presentation Skills.

Scott has a reputation of being a lively and entertaining speaker, and his ability of relating to

a wide range of people has been further honed by his work as a psychologist and counsellor.

However his greatest loves have always been teaching and training. Additionally Scott

continues to work hard to dispel the stereotype that psychologists actually get people to lie

down on couches!

OUR PRESENTER

As leaders and managers, we all have something to learn and ways to develop. We owe it to our team to ensure that we are not passing on bad habits or ineffective techniques. We all want the most out of our teams and good management is essential to this goal. For upcoming managers, it’s best to learn the proven tools and techniques from the outset. Your organisation is no place for management trial and error. This seminar gives you the essential tools,

management techniques, and strategies for getting

the most out of your team.

This one day seminar is an essential training day for anyone with responsibility for managing or supervising people. That’s everyone from existing directors and managers to team members responsible for other employees. A recent Harvard Business Review study found that managers first get leadership training 10 years after they began supervising people. The obvious problem with this is that:

Practising without training ingrains bad habits;

Practice makes perfect only if you are doing

it right in the first place; and

Your team members are practising on the job regardless of whether you have trained them or

not.

Best practice performance reviews & appraisals You know you have to do a performance review of team members so why not make it count?

What your performance review and appraisal should cover Preparing for the meeting Maintaining control of the appraisal and performance management process Building your confidence in your performance appraisal and what to document Evaluating the results Common problems in the appraisal process What now? The essential follow up actions Creating meaningful performance objectives – make sure what you’re asking for

can be achieved and measured Setting clear, well defined goals that everyone can agree to

Giving feedback Most of us are seriously bad at giving feedback. The performance appraisal is not the only time to be truly honest with team members. We show you the techniques for making what you say relevant and effective.

Managing excuses for why things are not happening Having practical performance conversations - overcoming fault and blame Why all feedback is constructive (not just corrective) How to receive feedback objectively Overcoming resistance and selling the need for behavioural change The essential follow up process

“Leadership and learning are indispensable to each other.“

John F. Kennedy (1917-1963);

35th US President

Ongoing development - getting the most out of your team

Recognising the developmental levels of each staff member Leveraging diversity and building intrinsic motivation The 12 Step Delegation Process – how to let go and avoid dumping Choosing the appropriate staff member to delegate to – building trust Driving responsibility and accountability Getting staff to show initiative – creating a supportive culture Making delegation attractive to the delegate Moving your team beyond their comfort zone Using coaching as a tool for accelerated development Building technical skills and motivation in staff members Informal coaching - when and where to coach Dealing with non-work related issues Why people don’t think they can do better - addressing distorted thinking and self-

limiting beliefs

Beyond the appraisal - managing poor performance Managing performance is more than a once a year piece of paper.

Why people don’t do what they are supposed to and what to do about it Where does responsibility for performance issues in your firm lie? Managing expectations – why people expect you to thank them for turning up Signs that a performance problem is developing You’re still not listening! Dealing with performance deviation When to address poor performance -why it won’t go away on its own

Tools & templates included

Performance review workpaper Job descriptions including KPIs for key accounting roles Performance management plan workpaper

REGISTRATION DETAILS Please fax your completed registration form to 03) 5872 1008 or email to admin@moggosborne.com.au Firm Name: ________________________________ Email: _________________________

Phone: ______________________ Fax:__________________

Attendee Name 1: _________________________________

Attendee Name 2: _________________________________

Attendee Name 3: _________________________________

Payment Method

Visa Mastercard Cheque Direct Deposit

Credit Card Number____________________ Expiry____________

Name on Card________________________ Signature____________________________

Direct Deposit details: BSB: 083 894

Acc No: 821872885 Acc Ref: LEAD <Firm Name>

Date 9th April, 2013 Venue Mogg Osborne Pty Ltd 40 - 44 High Street COBRAM, VIC 3644 Time

Registration 8:00am –8:30am

Commence 8:30am (sharp) – 4:00pm

Early Bird Special Payment must be received by 20th March, 2013

$495 (inc GST) per person

Normal Price

$550 (inc GST) per person

Numbers are limited so reply early!

Effective leaders need to

create a sustainable

leadership culture so that

their leadership

requirements are

understood, that they matter

and that they last. In this

manner the tasks being

addressed are a shared

responsibility among the

team, which is increasingly

important in today’s complex

business environment.