presented by (insert instructor’s name) (insert organization)

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Presented by (insert instructor’s name) (insert organization) Developed by Grace Wittman, Steve Hines, Sarah Schumaker, and Susan Traver

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Presented by (insert instructor’s name) (insert organization). Developed by Grace Wittman , Steve Hines, Sarah Schumaker , and Susan Traver. Probably not Bank President or CEO of Micron!. What kind of jobs?. - PowerPoint PPT Presentation

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Page 1: Presented by (insert instructor’s name) (insert organization)

Presented by (insert instructor’s name)(insert organization)Developed by Grace Wittman, Steve Hines, Sarah Schumaker, and Susan Traver

Page 2: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

What are some of the jobs that you will hold either right now, during the summer, or shortly after you leave high school?

What kind of jobs?

Probably not Bank President or CEO of Micron!

Page 3: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

Delivering service that makes a positive, lasting impression takes more than simple courtesy.

It starts with understanding what good service is, from your customers’ point of view.

The Fundamentals

Page 4: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

What do you see?

Page 5: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

How can you provide

experiences?UNEXPECTE

DUNEXPECTED

Page 6: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

attitudeCustomer relations is about:

Page 7: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

• What does the customer experience in the first six seconds?

• Start with the right attitude.• Greet customers promptly within one minute.• Smile sincerely and maintain eye contact.• Be courteous.• Put customers at ease, build rapport.• Always look your best.

Make a Good First Impression

Hospitality Habits

Page 8: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

• Know the full name and spelling of your place of business.

• Know the complete address, phone number, and directions.

• Know the products and services you provide.• Know all the systems, procedures and policies.• Be able to use all equipment properly.

Know Your Job

Hospitality Habits

Page 9: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

• Know how to get around and how to give correct and easy directions.

• Be able to describe main attractions.• Keep informed of events.• Be able to use visitor resources.• Know about other businesses, what they offer and

their location.

Know Your Community

Hospitality Habits

Page 10: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

• Listen carefully for clues (80% is nonverbal).• Recognize feelings and concerns.• Ask questions to be sure of what the customer

wants.• Answer questions clearly. Avoid using local slang

or technical terms that may not make sense.• Be reliable. Do what you say by when you say it

will be done. Get it right the first time.

Communicate Clearly

Hospitality Habits

Page 11: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

• Listen carefully to identify problems correctly.• Use common sense to identify solutions.• If you can’t solve the problems, connect the

customer with someone who can.• Be responsive, act quickly.• Work cooperatively with others.

Handle Problems Effectively

Hospitality Habits

Page 12: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

• Ask how everything was. • Ask if the customer was taken care of and if they

received everything they needed.• Make them feel good about their choice to do

business with you.• Thank them for coming and invite them to come

back.

Make a Good LAST Impression

Hospitality Habits

Page 13: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

Treating others as you would like to

be treated!

It really comes down to…

Page 14: Presented by (insert instructor’s name) (insert organization)

University of Idaho Extension

?Questions?

Unit 7: La Familia Insert Instructor’s Name. WWarm – Up RReview la Familia DDe RRelaciones LLast Names – OPTIONAL PPhonebook – OPTIONAL PPeer

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[Insert System Name (Acronym)] - JustAnswer · Web view2014/06/15 · [Insert Group/Organization Name] [Insert System Acronym] SSPVersion [Insert #] [Insert Group/Organization Name]

Insert: Presenter Name Insert: Presenter Title / Organization

Presented by (insert instructor’s name) (insert organization)

Chap 5: Community Organization/ Building and Health Promotion Instructor’s Name Semester, 200_

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Shop Production and Organization Module 04401-09 ...qualifications.pearson.com/content/dam/pdf/NCCER/Sheet...Shop Production and Organization Annotated Instructor’s Guide MODULE

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Instructor’s Guide Bikeability Guide V2 Nov 2012.pdf · Cycling Advocates’ Network can.org.nz Instructor’s guide to cycle training Instructor’s Guide. 2 CAN Bikeability Instructor’s

-ito & -ísimo Unit 9: Las Actividades Insert Instructor’s Name

Volunteer Orientation [Insert your presentation title] [Insert presenter information:] Presenter Name(s) Organization Name Program Name Date [Or insert

The Business Case for Active Living At Work (Insert name of organization)

BRINGING WELLNESS TO [INSERT NAME OF COMMUNITY HERE] [INSERT YOUR NAME OR YOUR ORGANIZATION NAME HERE] [INSERT PRESENTATION DATE HERE]

Instructor’s Guide: General Notes · Web viewOverall Organization This instructor’s guide provides background information, teaching ideas, and resource suggestions for each of

Presented by: Name Month XX, 2012 When To Worry About Your Child’s Worries Insert logo of speaker’s organization Insert host logo Insert local partners’

Introduction to Employee Handbook Presenter INSERT NAME INSERT ORGANIZATION NAME

IT Project Plan Template Version 0.3 - Dalhousie Universityhawkey/3130/Proj… · Web view · 2011-05-17PROJECT PLAN TEMPLATE < INSERT ISSUING ORGANIZATION > < INSERT

Presented by: Name Month XX, 2012 Is It ADH or Just Inattention? Insert logo of speaker’s organization Insert host logo Insert local partners’ logo 1

Presented by (insert instructor’s name) (insert organization) Developed by Grace Wittman, Steve Hines, Sarah Schumaker, and Susan Traver

Presented by: Name Month XX, 2012 When To Worry About a Child’s Worries Insert logo of speaker’s organization Insert host logo Insert local partners’ logo

1 [insert briefing type here] [insert program name here] for [insert name and organization of person(s) to be briefed here] [insert “month day, year” of