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Presented by Colleen A. Rickenbacher, CMP, CSEP, CPC Lay-offs, Cutbacks and Closing Down: What Are You Doing to Make a Difference? Slide 2 Before We Begin This webinar will be broadcast live through your computer speakers. Please turn the volume up so that you are able to hear. If you do not have sound through your computer, dial the number provided in your registration confirmation e-mail Please use the WebEx chat functionality to send in questions or email them directly to conversations@mpiweb.org. Also, follow Twitter hashtag #MPIMM.conversations@mpiweb.org After the webinar, the panel will create a summary FAQ document based on the questions submitted. We will email this document to you when it is complete and will post it on the MPI website. For Technical Assistance from WebEx: Toll Free 1-866-229-3239 or Toll International 1-408-435-7088 Slide 3 Not a Member of MPI? Visit MPIWeb.org to join and get connected to over 24,000 meeting and event professionals across the globe. MPI is the essential knowledge, networks and marketplaces you need to be successful in your career. Slide 4 How Etiquette and Protocol Can Make the Difference Changing Economy What You Need to Be Doing Slide 5 Are You Taking Advantage of Every Opportunity Lay-offs, cutbacks, and closing down How prepared are you? What will separate you? What are your next steps? How can, believe it or not, etiquette and protocol help? Slide 6 Do You Have Any Back-Up Plans? What should you be doing in this economy? How safe are our jobs? What are you plans if you lose your job or as an independent your business dwindles? Do you have a Plan B or C? Slide 7 Possibilities Job eliminated Hours cut-back Transferred to a lesser paying job Not receiving full fees or even half Company shuts down No insurance No benefits No bonus and salary cut/freeze Slide 8 Possible Options How to Start Preparing Database updated Connect and reconnect with leaders, past acquaintances and employers, peers Where are the jobs in our industry Who is hiring Read the papers, trade journals Attend meetings within budget and needs Slide 9 If You Lose Your Job or Worried You Will Be visible, be social and be out there (three different things) Update your resume Be willing to change Partner/Share jobs Take classes Rebrand yourself Slide 10 Thrive and Survive Rethink Reskill Rekindle Redefine Reestablish Return Reconnect Retouch Regroup Relearn Reactivate Review Re-up Redesign Recreate Reenhance Revamp Repeat is all again Slide 11 Interviewing Again First time or first time after many years Be prepared Dress Portfolio/briefcase Have questions Many resumes Thank you note Slide 12 Resume The Whole Truth and Nothing But the Truth Slide 13 Resume The image you present to future employers Make your resume fit the job you want and the one you aspire to have Get their attention so grab them instantly Use statistics and numbers Power words and dont constantly repeat Slide 14 Resume Match the ad or job description Anticipate needs and be ready for solutions The lengthbe concise Five years or less one page More experience two pages Extreme knowledge three pages (I dont agree) Slide 15 Resume Watch length of descriptionscondense Watch an, a, the Do not identify yourself with I or My Eliminate unnecessary material Marital status, age, irrelevant awards, scholarships, recreational activities, two mailing addresses, references or available upon request, previous supervisor names, middle name you never use Slide 16 Resume Sell, sell, sell yourself Do you match the salary you want? Dont save the best for last Have a friend read again and again Proofread many times Use plain, white paper and look professional Bring plenty **Reference: Taos Mountain, Inc. and #1 Resume Writing Services Slide 17 Transitioning to a New Job Changing Positions Getting Adjusted Or making your existing job better Slide 18 Transition Know your employer and management team Web sites and on-line references Listen more than you talk Observe and learn Decision makers and process Ask questions to gain information But pay attention and stay engaged Slide 19 Transition Office staff Be careful of complainers and gossipers Dont be sucked into their negative feelings Backstabbers Getting up to speed quickly Meet with the team leader Schedule a lunch or coffee with team players Find out what has been done, still needs to happen How do you fit in? Slide 20 Joining the Team Becoming a Team Player Join an organization/sports team Involvement in office activities/committees Offer assistance to co-workers Take an assignment no one wants Slide 21 The Extra Touch Be early for work Dress a notch above the norm When you meet someone new, focus on them Greet them with a good handshake and warm smile Always come prepared with notepad and pennever ask them to repeat something to you or to borrow a notepad or pen Slide 22 Things to Remember You were the boss or owner and now you are an employee Your decision might not be the final one You might have people that worked for you in the past and now your supervisor Things change and how you handle it can make the difference Get back on track Slide 23 In the Meantime Spend time with your family, friends Involve your family Chores for children, allowances Share cut-backs Go back to school to learn new trades Partnerships Slide 24 First Impressions Your look Body language Handshakes and introductions Business card exchange Meetings Entrance and connecting Dining etiquette Slide 25 Your Dress You are on 24/7 Slide 26 At First Glance Your style Proper image and perception Appropriate dress Business/business casual Trends (Hip and trendy) Update your wardrobe 18 months Plan in advance Quality over quantity Slide 27 What Are You Saying Without Ever Speaking a Word Body language Non-verbal communication Miscommunication Your Attitude Slide 28 Handshakes and Introductions Tells a Story Slide 29 The Handshake Introduce yourself Always be ready Web to web Eye to eye Shoulder to shoulder Clammy or dead fish shake Rings and bringing me to my knees Slide 30 The Handshake Remember their name. Help me! Name badge Shake from the elbow. Number of shakes The double hand shake The release Gloves Hugs and kisses? Slide 31 Introductions HOW Introduce Higher rank (higher person first) Introduce Older person to younger Woman introduced to a man Rank is # 1 Slide 32 Business Cards Present Out of date Always have them Dont pass outthey are not flyers Read them Writing on them Sitting on them Storing them during a meeting or interview Slide 33 Thank You Notes 3-3-3 3 Minutes 3 Lines 3 Days Handwritten Address Stamps Handwritten or e-mail Slide 34 Connecting Now Is The Time The basics Arrive on time Dress appropriately Do your homework Plenty of business cards Follow-up When to exit Slide 35 Meeting Etiquette Interview Tips Look Ready Slide 36 Meetings and Interviews Treat a meeting like an interview Arrive 5-10 minutes early (no more) and be ready Remain standing while greeting and wait to sit Always have your right hand free/firm handshake Table shake Use their name and good eye contact Be prepared Slide 37 Meetings Turn off cell phones Coffee/refreshments Check their Web site No big chitchat (a little personal talk is ok) Appropriate dress Gum Know when to leave Follow-up (24 hours) Slide 38 Advancing Getting Noticed Slide 39 My Suggestions Write articles Be visible Be socially there Create a high profile Serve on committees (not too many) or on Boards in the industry Be solid and dependable Remember...surround yourself with leaders Slide 40 Plans Plans for the next 12 months Next 3 years Next 5 years Ultimate goals Rich and famous Slide 41 Essential Business Communication The Rules Slide 42 Guidelines RSVPs Telephone Etiquette Electrical Devices E-mails It is time to have some rules Slide 43 Now Lets Talk About Your Dining Etiquette Interviewing/Meeting Over a Meal Slide 44 Dining Tips When to order Where to sit When to eat/drink The spread out Purses, glasses, junk, briefcases Womans role Paying the bill Slide 45 Dining Big Nos Dont act staved No doggie bagsever No lipstick or toothpicks No gum Small bites so you will never talk with your mouth full Slide 46 More No-Nos Difficult foods (what to order) Cutting Keep the pace Desserts and coffee Drinking Slide 47 Be Prepared to Make the Difference Remember that etiquette and protocol can make that difference. Slide 48 Be On Your Best Business Behavior Be On Your Best Cultural Behavior MPI Bookstore or www.colleenrickenbacher.com Slide 49 Thank you! Colleen A. Rickenbacher, CMP, CSEP, CPC Colleen Rickenbacher, Inc. 10747 Rose Creek Court Dallas, TX 75238 USA 214.341.1677 214.341.1676 (fax) colleen@crspeaks.com www.colleenrickenbacher.com Author Be On Your Best Business Behavior and Be On Your Best Cultural Behavior Slide 50 Brought to you by MPI Foundation Sponsored by Freeman AV Slide 51