Presented By: Bruce Keachie, Territory

Manager

Agenda

Meter Overview

Meter Maintenance

New Technology

Reading Water Meters

Customer Service

T-10 Pro Read

Neptune Water Meter Family

Tru-Flo Compound

HP Protectus III

Neptune’s T-10 Features No Lead Maincase

• 100% manufactured with No Lead

alloy

• ANSI/NSF 61 certified on all

residential T-10 meters

• Lifetime guarantee on meter main

case

• Resists internal pressure stresses

and external damage

• Handles in-line piping variations and

stresses

• Electrical grounding continuity

BiAlloy Provides Residual Value

Neptune’s T-10 Features

Nutating Disc Measuring Chamber

• Positive displacement = positive

revenue stream ($$$)

• Widest effective flow range for

maximum revenue

• Less wear equals better sustained

long-term accuracy

• Quieter operation on inside set meters

• Allows debris to pass more freely

• Proprietary polymer materials

maximize long term accuracy

• Lower head loss equals better

accuracy and line pressure

Nutating Disc Provides Better Long Term Accuracy

Positive Displacement Meter Types Neptune

• Trident Style 1&2 (Long neck) 1892-1960

• Trident Style 3 (Magnet) 1960-1971

• (Trident 8) T-8 1972-1983

• (Trident 10) T-10 1984-Present

Simple reliable nutating disc design. Only material has changed!

Positive Displacement

Advantages

Excellent low flow

accuracy

Not affected by

upstream flow

disturbances

Disadvantages

Limited in high flow

rates by pressure

losses

Limited in size by forces

on ball and disk.

HP Turbines Cold Water Measurement

No Lead Brass

NSF 61 certified 1-1/2”-10”

Velocity Meter

1 1/2” - 20” Sizes

Flow Range: 4-6500 gpm

Moderate to High Flow Rates

Accuracy to within +/-1.5%

Unitized Measuring Element

Hydrodynamically Balanced

Low Flow Sensitivity

Accuracy Calibration Vane

Optional TRICON/E3/S

output

Compound Meters - How Do They Work?

Two meters in one maincase

• PD meter for low flow rates

• Turbine for moderate to high

flows

Hydraulic valve

• To transition flows from PD

meter to turbine and vice-versa

Two registers

• Register for the PD meter and a

register for the turbine meter

Automatic Throttling Valve

• To protect the PD meter from

pre-mature wear

Test Ports

• Facilitates testing

TRU/FLO Compound

Cold Water Measurement

No Lead Brass

NSF 61 certified

2” - 6” x 8” Sizes

Flow Range: 1/8-2000 gpm

Low to High Flow Rates

High & Low Side Register

Patented Hydraulic Valve

Narrow Crossover Range

Std. T-10 & Turbine parts

Automatic Throttling Valve

UME / Calibration Vane

Test Ports / TRICON/E3/S

Calibration Vane

Disc (Low

Side) Register

Turbine (High

Side) Register

T-10 Chamber

Throttle

Tube

Throttle Tube Door

Valve

Piston Main Valve Assembly

Turbine

Measuring

Element

Cover

Main Case

TRU/FLO Compound

At low flow, the main valve prevents water from flowing through

the Turbine element.

All water is diverted through the cover, into the T-10 chamber

and out the throttle tube.

Low Flow

The actuation of the valve piston and the subsequent reduction

of flow through the T-10 chamber “shunts” a large volume of

water through the turbine measuring element forcing the main

valve open. Both the turbine and the T-10 are operating.

Crossover

At intermediate and high flow rates, the main valve is fully open and

the majority of the water flows through the turbine. Water continues to

flow through the T-10 at a greatly reduced rate. This helps “flush” the

the T-10 while simultaneously insuring that it does not “over-speed”

Intermediate and High Flow

HP Protectus III

Cold Water Measurement

Fire Service Applications

4” - 10” sizes / 3/8 to 6500 gpm

Low to High Flow Rates

Main line Turbine (EB cover) with

T-10 (NSF) or HPT (EB) on bypass

Continuous operation

Left or Right Side Bypass

UL/FM Listed basket strainer

Victaulic Coupling

Spring Loaded SS Valve

Automatic Throttle Valve

Lightweight / Test Ports

Fire Hydrant

Cold Water Measurement

Fire Hydrant Applications

3” size

5 to 450 gpm

2” Gate Valve included

Aluminum Construction

EnviroBrass II Cover

SS Internal Strainer

UME - Factory Calibrated

Accuracy Calibration Vane

Lightweight, easy to handle

Locking register lid

Large Meter Sizing

The Need for Correct Sizing

Historical “Rule of Thumb”:

Old sizing conventions - 3” meter for 3” pipe

Actual Realization:

Flow capacity not always dictated by pipe size

More and more customers use low flow devices - e.g. ULF Toilets

= less consumption

Often consultants recommend larger meter due to future growth

which never occurs

Buildings/facilities no longer used for original intentions - e.g.

processing plant used converted to office space

Sizing Meters

ALWAYS based on flow requirements

Not based on pipe size

AWWA M22 New Edition “Sizing Water Service Lines and

Meters”

Based on peak demand

• Pressures

• Type customer

• Fixture values

• Continuous use demand

Requirements can change over time

Large Meter Applications

Apartment Buildings

Motels

Hotels

Condominiums

Mobile Home Parks

Hospitals

Schools

Restaurants

Dormitories

Department Stores

Shopping Malls

Public Transportation Centers

WHERE PEOPLE LIVE!!

Low To High Continuous Flow Rates

Any TRU/FLO meter applications that utilize the same

service line to provide fire protection…An example would

be a looped water service that has fire hydrants on the

same line.

WHERE PEOPLE WORK AND LIVE!!

HP Protectus III meter

Why Replace Old Meters

Increasing Problems with Unaccounted for water

Increased focus on Revenue Recovery through

more accurate meters

Rising Water Demands

Decaying Infrastructure

Meter Replacement can be less expensive than

repair

Increased Operating Costs

Why we recommend a Meter Strainer

Use of strainer strongly recommended!

- Corrects velocity profile

- Protects turbine measuring element from debris

No strainer installed

- Risk turbine damage

- Need 6-10 (Estimated Pipe

Diameters) E.P.D. upstream

of meter.

- Test Tee at least 2 E.P.D.

downstream of meter on turbines.

Large Meter

Maintenance

Options for Maintenance Programs

UME Replacement Program

Routine testing and repairs-

Maintenance

Meter Replacement program

“New” UME’s have new moving parts

No Lead material

NSF 61

Tested to new meter standards of + / - 1.5%

Shipped with test tag

Install the “New” UME and keep the old or

defective UME for rebuilding

Available on TRU/FLO Compounds, HP

Protectus III meters

UME Replacement Program

Large Meter Testing

Factors to Consider:

AWWA recommends on-site testing of large meters

on a regular basis

Cost to remove and transport

Flow conditions are different

Liability if meter is contested

Benefit to cost ratio is easily determined

Size 2” 3” 4” 6” 8” 10”

Years 4 3 2 1 1 1

Large Meter Testing Schedule

Correct vs Irregular Flows

But what causes irregular flows?

Generally, any

abrupt change in

the plumbing is a

potential source of

flow irregularities.

Why AMR

Technology??

Market Drivers:

Rising Cost of Water & Sewer

Water Conservation

Residential Leak Detection

Drought and Water Supply

Management

Water Loss Management

Customer Service

High Water Bill Disputes

System Security

Distribution System Tampering

Residential Backflow Detection &

Monitoring

Technology Market Drivers

E-Coder “Solid-State” Absolute Encoder Register

The latest in Absolute Encoder

technology

Guaranteed reading accuracy

Proactive approach to Conservation

Initiatives, Customer Care and

System Security

Provides value-added data

Leak, Tamper and Backflow

detection

Enhanced 8-digit resolution for AMR

Optimizes AMR systems

Industry’s 1st Solid State Absolute Encoder

E-Coder Benefits

Proactive Water Loss Management

Supports water conservation initiatives

Enhances operational efficiency

Proactive Customer Care

Notification of water leaks on billing

statements

High water bill complaint resolution

Reduces unnecessarily high water bills due

to leaks

Proactive System Security

Flags potential tamper through backflow

Optimizes AMR Systems

Get more than a meter reading out of your

AMR system

Radio Frequency

Technology

R900 Benefits

Improved Operational

Efficiency

Improved Customer Service

Improved cost of ownership

No MIU programming

required

Multi-Port capable

Improved Revenue Optimization ($$$)

The NEW R900i

R900i – Basement Solution

Low Cost of Ownership

Solid State E-Coder and R900 RF MIU combined in a Single Enclosure

Rugged polycarbonate housing and lens

Field-replaceable battery

Reduces Installation Costs

No wires

No programming

Quick to install

Rugged design

R900i – Basement Solution Reduces Installation Costs

(cont’d)

Fits all existing (current) Neptune T-10, Compound meters without replacing meter body

No-hassle installation (i.e. new homes)

Field Repairs are easy to trouble shoot

Value Added features like

Leak detection

Backflow detection

Tamper detection

Improved Customer Service

Advanced notice of high bills

Pro-active leak detection

Data Collection

Neptune Data Collectors

CE5320X Handheld

Mobile MRX920

EZ Gate Unit

DAP Handheld Computers

Manufactured for Neptune by DAP Technologies at

their ISO 9001 Facility

Ruggedized Handheld Intended for Operation in

harsh Climates

MIL-STD 810E

Drop - Humidity - Static - Temperature

Vibration – Rain

Withstands drops from 6 ft.

Environmentally resistant: IP67

The Ultimate in Meter Reading Efficiency

Mobile Data Collection

High volume meter reading tool (5,000+ reads/hour)

Designed for use inside a motorized vehicle

AC powered by in-vehicle power outlet

Stores collected meter readings into “rugged” laptop

Communications to host software via USB Flash Drive

Meter readings downloaded into Equinox-ARB_Sight

Software facilitates route management and utility billing

MRX920 Features Optimal design for meter reader safety &

efficiency

Powerful system in a small easy to use

package

Portable - only 48 pounds with luggage

type handle and wheels

Ruggedized laptop with large, easy to

read, XGA transmissive touchscreen

display

Enhanced Range

1 mile + with R900v3 wall MIU

72 channel receiver

Processes over 70 unique meter

readings per second

Operates seamlessly with Equinox-MR

Customer Service

Questions

Dealing with Customer Concerns

Some Questions you can ask the homeowner if they call in

regarding a high bill:

1/ Ask them if they have experienced any recent plumbing issues

that could lead to higher than normal consumption

2/ Ask them to make sure outdoor taps are not turned on or

leaking

3/ Ask them to check their toilets to ensure the water isn’t running

through the valve

4/ Ask them to check the low flow indicator on the meter, first by

verifying all water is turned off followed by visually inspecting the

low flow indicator. If they have a leak the LFI will be turning in a

counterclockwise direction.

Dealing with Customer Concerns (cont’d)

5/ Ask them to verify the actual reading on the meter going from

left to right and including all leading zero’s.

Low Flow Indicator