Presentation to DudleyHealth & Wellbeing Board

16th December 2014

 

 

 

Dudley Pharmaceutical Needs Assessment

Public views on pharmacy services and options for the future

Our findings…

Susan Perks – Healthwatch Dudley Volunteer

A warm welcome…

We distributed 7200 questionnaires to

72 pharmacies in Dudley borough

From this 827 people returned questionnaires

As you heard in our film…

people answered questions about how they use their local pharmacy services

820

said that they used pharmacies a lot for prescriptions

said that they used their pharmacy for repeat prescriptions

said that they used their pharmacy for non-prescription medicines

said that they used their pharmacy for information and advice

said that they had used their pharmacy for a health check

people answered questions about Healthy Living Pharmacies

787

of people were not aware of the Healthy Living Pharmacy brand

people answered questions about the pharmacy environment

813

said the staff were friendly

said their pharmacy was easy to get to

said their pharmacy was accessible

said that their pharmacy gave good information and advice

said they felt comfortable with private consultation areas – this meant that around a third felt that there was room for improvement

people answered a question about opening hours

657

said that lack of Sunday open hours was a barrier for them

people answered a question about a minor ailments scheme

786

said a minor ailments scheme would be useful to them

Our main conclusions…

There is a need for better promotion and publicity of the wide range of services offered within pharmacy to improve the uptake of services such as health checks and support for long term conditions

A need to encourage better take up of services such as:• immunisation and vaccination• stop smoking help• alcohol advice• HIV testing• Pregnancy tests and

contraception• Weight managementAmongst many others…

Making better use of technology including…Dudley’s Community Information Directory

www.dudleyci.co.uk

And finally…

Developing staff skills and making better links and partnerships between pharmacy and other primary care providers such as GPs

Thank you for your time!

Any questions?