presentation ht 101
TRANSCRIPT
6.0 – TOURISM & HOSPITALITY CAREER PATHWAY AND ENTREPRENEURIAL OPPORTUNITUES.
6.1.1 – Identify career opportunities in tourism and hospitality industry.
•Food and beverage restaurant owner•Accommodations hotel owner•Tour and travel bus line owner•Attractions amusement park general manager
Entrepreneur
•Restaurant manager•Hotel manager•Tour bus line manager•Director of special attractions
Manager
•Maitre D’•Ass. Executive housekeeper•Superintendent of bus maintenance•Amusement park supervisor
Supervisor•bartender•Operation chambermaid•Tour bus driver•Operations ride operator•Food and beverage server •Entry chambermaid•Ticket agent•Entry ride operator
Entry level
6.1.2 – Explain employability skills necessary for success in tourism and hospitality profession.
a) Communicatio
n skills
Developing Effective
communication skills
Non-Verbal Communicatio
n skills
Body language
Key body language aspects
Eye contact
Facial expressions
Body posture
Verbal communicatio
n skills
The choice of words
Cross-cultural challenges
Responsibility of the cross-
cultural communicator
Presenting a professional
image
b) Team work
Contribute
ideas
Help others
Give feedba
ck
Check understanding
Ask questio
ns
Respect
differences Follow
procedures
Share leaders
hips
Agree on
goals
c) PROBLEM SOLVING
Focus on customer
Listen attentively
Be courteous and discreet
Suggest alternative
Refer if necessary
Implement solution
Follow up
Record the situation
D) GOOD INITIATIVE AND ENTERPRISING ATTITUDE
Beyond hello
How to treat
others
The membe
r mindse
t
Who are
your greeter
s
E) PLANNING AND ORGANIZING SKILLSArrange the activities, people, or materials involved into a sensible order.
List and figure the equipment, time and manpower needed for the job.
Next list your plans in their order of importance.
Take time to write down a plan of action.
Identify action steps, resources or obstacles involved in reaching a goal.
Prepare a schedule.Set priorities.
F) GOOD SELF-MANAGEMENT
Have a good work ethic.
Keep healthy and take care of yourself.
Be more productive by creating good
habit & rejecting bad
ones.
Be self-disciplined.
Get on time.
Be patient
interest
Non-emotional
Willing to learn
g) Lifelon
g learnin
g attitud
e.
H) GOOD TECHNOLOGY KNOW-HOW.
Efficient in handling modern
technology.
Should have your own
email.
Must alert and
efficient.
Willing to learn.
6.1.3 –PLAN A CAREER LADDER IN THE TOURISM AND HOSPITALITY INDUSTRY.
Entry level ( certificate 1,2 & 3 in hospitality)
Supervisor( certificate 1,2 ,3 & 4 in hospitality
Manager ( minor e.g.; diploma, degree, master)
Entrepreneur ( degree, master)
6.1.4 – EXPLAIN THE IMPORTANCE OF ENTREPRENEURIAL ACTIVITIES IN TOURISM AND HOSPITALITY.
Economy Provide employmen
t
Increase people status
Tourist attraction Expended local product
6.1.5 – ENTREPRENEURIAL OPPORTUNITIES WITHIN THE TOURISM AND HOSPITALITY INDUSTRY SECTOR.
6.1.5 – entrepreneurial opportunities
within the tourism and hospitality industry sector.
Chalet
Hotel
Restaurant
Catering
Travel trade
Bridal
6.1.6 – PRACTISE PRE-REQUISITE KNOWLEDGE, SKILLS AND APTITUDE NEEDED TO BE SUCCESSFUL AS AN ENTREPRENEUR IN TOURISM AND HOSPITALITY.
a) Must have knowledge in tourism and hospitality
a) Must have knowledge in tourism and hospitality
b) Skilled all off part in tourism and hospitality
a) Must have knowledge in tourism and hospitality
b) Skilled all off part in tourism and hospitality
c) Are aptitude person
6.2 – EDUCATION PATHWAY IN TOURISM AND HOSPITALITY STUDIES.
Vocational school Colleges
university
6.3 – DISCUSS THE CHALLENGE IN THE DYNAMIC TOURISM AND HOSPITALITY WORK PLACE.
a) Treat the customer
b) Time management
c) Environment of work place d) Competitor
e) Sanitation
THANK YOU!