presentation by paul vine in partnership with 2008 version 1.0 0800 849 2080 [email protected]...
TRANSCRIPT
Presentation by Paul Vine
In partnership with
www.sabretele.com August 2008 Version 1.0
0800 849 [email protected]
Sabre and Business Continuity Planning
• Installer and service provider of B2B telephony equipment
• Specialising in SME and Enterprise sectors since 1993
• Avaya Gold Business Partner and associated reseller of Mitel and Nortel equipment
• Part of Sabre Group - Used Telecoms, Switchcare and Ciptex
• Over 50 employees
• Over 185 engineers nationwide (sub contractual agreements)
• In house fully accredited AVAYA engineers (3 @ ACE level)
• ISO 9001 accredited
• In 2008 hit £4 million turnover mainly on AVAYA products
www.sabretele.com August 2008 Version 1.0
Sabre and Business Continuity PlanningAbout Sabre Telecom
www.sabretele.com August 2008 Version 1.0
Sabre and Business Continuity PlanningOur Clients
www.sabretele.com August 2008 Version 1.0
Sabre and Business Continuity PlanningOur Partners
Emergency Only ServiceProvide re-routing of telephones calls in the event of a Disaster Recovery incident
Service Features and Benefits
• Initiated by contacting our service department Sabre liaise with service provider to divert calls on your behalf
• Call diverts set up, on average between 2 to 4 hours
• Free of charge, until incident occurs
• £149.00 charge per incident to begin re-routing of calls *
• 0.02p per minute for national diverts *
• 0.12p per minute for mobile diverts *
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Sabre and Business Continuity PlanningReactive Solution - Bronze
* Service providers also charge 0.01p per minute for national diverts. Additional charges may apply, subject to number of lines. Divert rates subject to fluctuation.
• Lines adopted and re-routed via carrier grade infrastructure
• 10 –15% Savings on line rental and call charges ongoing
• Pre programming of employee details to provide an automatic switchover
• Ability to divert ISDN “Direct dial numbers” to location or device
• Set up fee £10.00 per number
• £12.00 per user annual retainer fee
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Sabre and Business Continuity PlanningProactive Solution - Silver
Seamless ServiceSabre take ownership by managing communications and lines on your behalf
Service Features and Benefits
• Redundancy planning – e.g. applying additional power supplies to telephony equipment to reduce risk of failover
• Resiliency – duplication of services to another site, whether it be another office in a separate location who can seamlessly take over your mission critical call traffic; or
alternatively utilise our managed services to direct your calls to contact/call centre.
• IP & SIP Technology – to provide a load balancing across your telco services, by implementing IP or SIP trunks.
Business need assed by free health check conducted by Sabre engineer.
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Sabre and Business Continuity PlanningIn House Solution - Gold
Precautionary ServiceSabre take ownership by managing communications and lines to support your business requirements
Service Features and Benefits
Fully Managed Solution - PlatinumCIPteX Rapid Business RecoveryFor Loss of Office Access or IT / Phone Communications
Service Features and Benefits
Sabre and Business Continuity Planning
• Rapid setup of office phones and data / internet access• Minimal capital expenditure / Pay per use structure• Minimal onsite structure (satellite, mobile and WiFi technology)• Call redirection• Rapid response against SLA’s• Use as part of a control centre
• 0800 number with messages to provide up to date information to staff without office access Automated or staffed messaging – update managers on work availability.• Relocation to backup site• Home or remote / mobile working• Location independent with access to International communication networks• Prioritise mission critical parts of the business such as call centres
Costs start from £20.00 per month per Handset, subject to existing telco services
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Our Reliability
• System located within a secure data centre incorporating the maximum level of resilience and reliability.
• State of the art technologies utilised from industry leading vendors.
• 24hour, 365 days per year Support; sustained by a number of the countries highest qualified technical personnel.
• Other features; inc Call Billing, Call Recording, Call Centre, Real time reporting and
Mobility Solutions.
• Relocation to backup site
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Sabre and Business Continuity PlanningFrequently Asked Questions
Sabre and Business Continuity Planning
Summary of Services
Bronze Service - Reactive Solution Emergency Only Service FOC until incident
Silver Service – Proactive Solution Sabre take ownership by managing communications and lines on your behalf - Set up fee £10.00 per number
Gold Service - In House SolutionSabre take ownership by managing communications and lines to support your business requirements – FOC initial Health check
Platinum Service - Fully Managed SolutionCIPteX Rapid Business Recovery with no capex, costs start from £20.00 per month per Handset