presentation 06/03/13 graham burns, regional director, cpl
DESCRIPTION
Presentation 06/03/13 Graham Burns, Regional Director, Cpl. Am I going to make a difference?. Today’s Agenda. Introduction. Real Jobs in the Midwest. Your CV & The Interview. Good news Stories. Q&A. Introduction. Who I am? What I want to Achieve tonight? - PowerPoint PPT PresentationTRANSCRIPT
Am I going to make a difference?
Today’s Agenda
Introduction.
Real Jobs in the Midwest.
Your CV & The Interview.
Good news Stories.
Q&A.
Introduction
Who I am?
What I want to Achieve tonight?
Some Practical Situations
Your Profile....What do Other people Think of You?
Real Jobs In Midwest
Where we have come from….
Signs of a recovery??
Today; Start up companies & Expanding Companies
Limerick Companies growing…
Am I going to make a difference?
Your CV & The Interview
Contact Details ProfileCareer & AchievementsEducation & TrainingOther Skills & Interests
Career ObjectivesReferences
Your CV & The Interview
“I did not have time to write you a short letter so I wrote you a long one”
Most CV’s are a First Draft
If a recruiter does not understand your CV or does not like the layout – its your fault
92%
Your CV & The InterviewBiographical
Key Words
Complexity
What does an employer want to see
Begin with the end in mind
Can someone out side your industry understand your CV
Your CV & The Interview
Managed a team of 6 people
Organised budgets and targets for the group
Recruited and interviewed staff
Motivated and built morale
Responsive to customer queries and issues
Your CV & The Interview
Managed a team of 6 people The team could not stand me!!
Organised budgets and targets for the group Always got the numbers wrong!!
Recruited and interviewed staff The reason everyone left!!
Motivated and built morale Was very political!!
Responsive to customer queries and issues All calls went to Voicemail!!
Your CV & The Interview
Your CV & The Interview
First Impression – Eye Contact
Your CV & The Interview
First Impression – Dress Sense
Your CV & The Interview
First Impression - Smile…
Your CV & The Interview Maximising your impact at interview
Can you do the Job?
Do you want the Job?
Do we like you?
Making That Difference
Some Practical Examples....
You work as part of a Customer Service Team, and have responsibility for dealing with a key customer, across a number of different divisions of your own company. Divisions. You have noted mistakes coming through on the deliveries from various divisions and having mentioned them to colleagues via email, they still continue. What approach do you take?
Making That Difference Some Practical Examples....
You work in a plumbing supplies company. Your customer calls and they are very annoyed about an invoice they have received. They are blaming you. You are nearly sure that you filled in everything correctly on your system. What do you do?
The STAR
Situation Task Action Result
Good News Story 1
• Previous Position: Self Employed (Dog Grooming Business)
• Job Obtained: Car Park Administrator (Dublin Airport Authority, DAA).
• How? Accepted a short term Administration role, which led to the above.
• Transferable Skills: Interpersonal, Up-to-date PC Skills, Interview preparation including a thorough understanding of role.
Good News Story 2
• Previous Position: Graphic Designer
• Job Obtained: European Sales Executive (ZAGG)
• How? Industry Sector.
• Transferable Skills: Interpersonal, passion for this industry, willingness to travel. Product Knowledge.
Good News Story 3
Previous Position: Tour Manager (Travel Company)
Job Obtained: Associate Client Services Representative (Glass Lewis)
How? Personal interest in the Financial Sector
Transferable Skills: General Knowledge of the Financial Services Sector, Excellent PC Skills, Thorough Understanding of Position, Interview Preparation.
Johari’s Window......
Johari’s Window......Able IdealisticAccepting KindAdaptable IngeniousBold IntelligentBrave IntrovertedCalm SmartCaring KnowledgeCheerful LogicalClever LovingComplex MatureConfident HappyDependable HelpfulDignified ModestEnergetic NervousExtroverted
Independent Friendly ObservantGiving Organised
Patient PowerfulProud QuietReflective Relaxed
ReligiousSearching Shy Silly
Self-assertiveTenseSelf-conscious
WarmSentimental
WiseSpontaneous
WittySympathetic
SensibleResponsive
Trustworthy
Thank You for your time......
Name: Graham Burns
Email: [email protected]
Phone: 061 - 208655
Website: www.cpl.ie
CPL - Core Values