Precision Thinking and Problem

Solving Skills

OVERVIEW

Are you facing too many problems at work

and finding it difficult to develop adequate

solutions? It’s a common dilemma, but

SkillPath can help you solve it! Let us teach

you the critical thinking processes you

need for problem solving. We’ll show you

how to replace the “reactive process” with

“proactive thinking.” We’ll spell out the

seven critical steps to take to solve

virtually any problem. You will learn how

to recognize the value of data collection

and analysis when it comes to problem

solving. And you’ll learn how to use tools

such as brainstorming and mind mapping

to come up with the best possible

solutions.

LEARNING OBJECTIVES

Recognizing problems and gaining the qualities you need to become a problem solver

Assessing risk and understanding the impact it has on your decision making

Generating solutions—and searching through the alternatives to choose the right one

Planning and implementing solutions and evaluating your results

Follow‐up and planning for future decision making

Precision Thinking Skills for the Best Solutions

How to use brainstorming and mind mapping tools to generate potential solutions

The four methods most commonly used to select the best solution

The keys to planning and implementing solutions

Risk Analysis

How to perform a risk analysis

How to determine your risk readiness

Evaluating Your Results

The right way to evaluate the results of your solution

What the Shewhart Cycle is and how it applies to problem solving

Why it’s important to celebrate your success

TRAINING DELIVERY

Pre-training: Tailoring and customization of content

Delivery of training using presentation, small group exercises, case studies, role-plays, games, etc.

Post-training: Follow-up within 30 days to review information, provide coaching, set goals, etc. (optional)

COURSE HIGHLIGHTS

Problem Solving Foundations

Identify the qualities of a good problem solver/decision maker

Distinguish Quadrant II problems (important/not urgent) from Quadrant I, III and IV problems in order to eliminate crisis management and reactive problem solving

Explain how to apply the seven steps involved in the problem‐solving process

Problem Identification and Analysis

How to properly identify a problem that needs to be solved and the critical questions that must be answered before you tackle any problem

How to use a Pareto Analysis to determine which problems to solve and in what order

Why it’s important to collect data to analyze a problem and why most people want to skip this step

Understanding the different types of data that are collected during a problem analysis

Root Cause Analysis and Monitoring

How to perform a root cause analysis

Understanding the difference between normal and abnormal process variation

How to use a control chart to monitor a process

OSPROB