(A Government of India Enterprise)

PRE-QUALIFICATION CRITERIA OF VENDORS FOR AIR / TRAIN TICKETING

SERVICES ON ALL INDIA BASIS

i. The Vendor should have atleast 5 years of experience in providing the air / rail ticketing

services in India. The Vendor should have a proven track record of having provided such

services with Large Corporate / PSU’s / companies etc.

ii. The vendor should have direct presence/ office in Mumbai/Navi Mumbai, Delhi, Kolkata,

Chennai and Kochi. Vendor need to submit documentary proof for the same.

iii. The total Air (Domestic & International Sectors) / Rail ticket booking has been estimated

to be approximately `40 Cr. Per annum for BPCL all over India. Vendor / Division

handling the Air / rail ticketing services should fulfil following mentioned criteria and the

same has to be supported by Audited Financial statements. Franchisees / franchisee

partners of the Vendor will not be considered for evaluation.

a. Average Annual financial turnover of the Vendor / Division handling the Air / rail

ticketing services (in case of Group of companies) during the last 3 years, ending

31st March of the previous financial year, should be at least `12 Cr.

b. Experience of having successfully completed similar works during last 7 years

ending last day of month previous to the one in which applications are invited

should be either of the following: -

1. Three similar completed works costing not less than the amount equal to `16

Cr.

Or

2. Two similar completed works costing not less than the amount equal to `20 Cr.

Or

3. One similar completed work costing less than the equal to `32 Cr.

iv. The Vendor should be in a position to provide implants during office hours / Saturday at

all travel desks and to take care of international ticketing, provide other services viz. Visa,

Passport, insurance services and other formalities pertaining to international sector.

Thereafter, for any such requests after office hours / Sunday/ Holidays, a Help desk to be

maintained through a dedicated mobile/landline number.

v. The Vendor should be IATA approved and should provide air ticketing services not only

for major airlines but also for low cost / low budget airlines on All India basis. A copy of

the IATA approval should also be submitted along with the Vendor Registration Form.

vi. Vendor should have done at least two on-line system with integration with ERP solution

like SAP/Oracle etc. for large corporate houses. Appropriate proof from client has to be

submitted for the same. As a prerequisite, BPCL would want to have B2B data exchange

between BPCL and vendor’s system. Issuance of tickets and generation of bills/ invoices

should be automated (without manual interventions).

vii. Vendor should have existing LIVE online booking engine capabilities in use for at least 2

years.

viii. Tool should be able to display all flights, availability of seats, cost and timing, able to

suggest / recommend the lowest fares within the desired time as stipulated by BPCL. Tool

should be able to do real time monitoring of all travel management activity along with logs

of bookings and audit trail. The entire arrangement should be in real time and the view to

the airline option should display rates and availability of seats etc. Air ticket should be

issued with on flight meal facility and airfare should be inclusive of charges for on flight

meal.

ix. Creation of Travel Requests and Travel approvals will be in BPCL’s system. On approval,

travel requests will flow to the Vendor system along with the information required for

ticket booking/ rescheduling/ cancellation.

There will be essential 3 types of travelers:

For the first set of travelers (no choice – automatic booking of lowest cost airline):

Travel request details to automatically get populated onto the tool

Ticket should get automatically issued on the lowest fare through email within a time

search window of ½ hour before and after the schedule time of departure. This time search

window is only indicative. BPCL may change/remove this time search window in due

course. If no flight is available in the designated time search window, a mail should go to

the employee informing the same.

Delivery of tickets (through e-mail) should be made immediately on placing request with

the successful Service Provider.

Once ticket has been issued, an invoice gets automatically generated on the tool without

manual intervention.

The same ticket will need to be rescheduled. The Tool should issue necessary rescheduled

ticket without manual intervention and a revised invoice to be generated.

The same Ticket will need to be cancelled. The Tool should cancel the ticket and Credit

memo issued for cancelled ticket.

For the second set of travelers: (lowest cost airline to be displayed but employee will

have a choice of selection)

The request details should get populated on the tool

Search results on the Tool should show 3 lowest options within a time search window of

½ hour before and after the schedule time of departure. This time search window is only

indicative. BPCL may change/remove this time search window in due course.

The traveler will select one of the options and tickets should be issued immediately through

email.

Delivery of tickets should be made immediately on confirming option with the successful

Service Provider.

Once ticket has been issued, an invoice gets automatically generated on the tool without

manual intervention.

For Rail travelers

Rail Ticket to be booked from the tool for the travel request detail received by the Service

Provider.

Once ticket has been issued, an invoice gets automatically generated on the tool.

The above process mentioned is indicative and for illustration purpose. We may adopt best in class

practices for online real time booking in due course with certain change/modification in above

mentioned process. Vendors should be able to support such change in process.

x. The Vendor should submit the Technical capability document detailing how their on-line

system solution will integrate with our SAP. The same should be demonstrated to the

Technical Team of BPCL during technical evaluation. Inability to demonstrate the above

will qualify for rejection. The decision of the Technical team in this regard will be final.

xi. The Vendor should provide international ticketing in all international airlines and should

also provide other services viz. VISA, Passport, insurance services and other formalities

pertaining to international sector. Vendor through their business partners in international

sector should be in a position to provide hotel booking on economical rates, surface

transportation and other related services to BPCL staff when they are on official

assignments aboard. Vendor to facilitate Tatkal / normal passport issue – seeking

appointments and documentation guidance etc.

xii. Vendors to provide rail ticketing services. The travel request will flow into the corporate

tool in the same manner through the travel request, but booking of the tickets can be done

either through IRCTC or can be processed offline.

xiii. The Vendor should be in position to facilitate with the Airlines for providing services at

the Airport for our Sr. Executives, i.e. check-in at the airport and receiving them at the

airport, wherever requested by BPCL. No extra changes will be paid towards these services

requested.

Last date for receipt of applications will be 3 pm on 28th July 2017. Completed application

forms to be submitted in a sealed cover, superscribing, ‘Pre-qualification of vendors for

Air / Train Ticketing services on All India basis’ to be deposited at the following address

:

Bharat Petroleum Corporation Ltd.

1st floor, Admin. Dept.,

Bharat Bhavan-I, 4 & 6 Currimbhoy Road,

Ballard Estate, Mumbai – 400 001

BPCL reserves the right to accept or reject any or all applications without assigning any

reasons thereof.

Pre-qualification doesn’t give any way the compulsory provision to place an order /

agreement for the services without going through the tender process.

Any further Corrigendum on the above subject, if any, shall be published in our website

and not in Press.

For any further queries, you may contact Ms. Divya Vutukuru, Manager Admin Proc.

& Cont. (HRS) HQ on 022-22713153/divyavutukuru@bharatpetroleum.in or Mr.

Subrata Saha, Ch. Manager Admin (HRS) CO on 022-

22713171/sahas7869@bharatpetroleum.in between 10:00 am and 4:00 pm on working

days.

BHARAT PETROLEUM CORPORATION LTD.

(A GOVT. OF INDIA ENTERPRISE)

Details to be filled by Vendor seeking pre-qualification of Air / Rail ticketing services (you may

refer to the pre-qualification criteria mentioned below):

1. Name of the Organization

2. a) Full Postal Address of Registered

office

b) Contact Phone / Fax No.

3. Type of Organization

(Individual / Prop. / Partnership / Pvt.

Ltd. / Public Ltd.) & Date of

incorporation under The Companies

Act, 1957.

(Attach copy of the Memorandum and

Articles of Association. / Partnership

deed, bio-data or prop./partner/directors,

as applicable).

4.

Does the Vendor have branch Office in

Mumbai/Navi Mumbai, Delhi, Kolkata,

Chennai and Kochi. Please also mention

offices, if present, in any other

locations.

Give details of your Offices in these cities.

5. Name of the Bankers and full address

6. Details of 3 highest valued job

contracts handled in the last 7 years

(details and value, attach documentary

proof)

Client M/s.

Address

Client M/s.

Address

Client M/s.

Address

7. Details of registration with other

Companies (You may specifically

mention details of registration with large

corporates & PSUs, attach documentary

proof)

Organization

Financial limit

Scope of Works

8.

9.

10.

11.

Are you rendering Air / Rail ticketing

(including international ticketing) and

other allied services (like Visa, Passport

(normal and tatkal), insurance and other

formalities) on All India basis?

Details of nature of services rendered

during the past 3 years

Extent of Solvency

Financial standing supported by Balance

Sheet for last 3 years (kindly enclose a

If Yes, please provide details viz. Name of the

Organization, Nature of services rendered etc.

Please furnish relevant details (details of major

jobs executed during the past 3 years as per

Annexure A)

To be submitted in the format as per Annexure-

B (in original)

12.

copy of the Audited Financial

Statement)

Whether empanelled with another

Department/Public Undertaking for

similar service? If so, in which class and

category showing amount up to which

qualified to tender?

13. Are you IATA approved? Yes/No

(Attach proof)

14.

15.

16.

17.

Total no. of persons in permanent

employment (please attach documentary

proof)

Whether the applicant is already

empanelled in the Organization.

Whether the applicant has executed any

works in the past for BPCL.

Whether the applicant or any of his

partners or shareholders is a / are member

of the Indian Parliament or any State

Legislatures?

18. Whether the applicant have under his

employment a dismissed Govt. Servant /

employee of the Undertaking.

19. Whether the applicant or any of his

partners or shareholders been blacklisted

or removed from the approval list of

Vendors or demoted to lower class or

orders passed, banning or suspending

business with the applicant etc. by any

Dept. in the past

20. Whether the applicant has carried out

atleast two online system with

integration with ERP solution

(Applicant to submit documentary proof

along with a technical capability

document for integration with our SAP)

21. Whether the applicant has existing LIVE

online booking engine capabilities in use

for at least 2 years

22. I) I/we certify that I/we will not get myself/ourselves empanelled as contractor/ Vendor

(s) in the Undertaking under more than one name.

II) a) I certify that I did not retire as an employee of Bharat Petroleum Corporation ltd.

(BPCL) during the last two years. I also certify that I have neither such a person under

my employment nor shall I employ any such person within two years of his retirement

from BPCL except with the prior permission of the undertaking (For individuals

seeking registration in their own name).

b) We certify that none of the partners/Directors retired as employees of this undertaking

during the last two years. We also certify that we have neither under our employment

any such person nor shall we employ any person within two years of his retirement

except with the prior permission of Undertaking (For limited companies and

partnership firms).

I/ We hereby confirm that the above information is true to the best of my / our knowledge & belief.

I / We also undertake that, if at any stage, the above information are found to be incorrect, the

Corporation shall reserve the right to cancel my /our registration, at any time, without notice, at its

discretion.

Date:

Place:

Signature of the Proprietor /

Partner / Authorized representative

Seal of the Firm

NOTE: Incomplete application forms/application forms submitted without any/all of the

documents as mentioned in the application form may be summarily rejected.

ANNEXURE-A

DETAILS OF MAJOR ORDERS EXECUTED FOR LAST 3 YEARS

S. No.

Name / Address

of the Party

Brief details of

order

Job

Value

Name / telephone no.

(of the contact person)

1

2

3

4

5

ANNEXURE-B

BANK SOLVENCY CERTIFICATE

(Format to be furnished on Bank letter head)

1. Name of the party :

2. Address :

3. Account No. :

4. Credit Facility :

5. Overdraft Facility :

6. Current Balance :

7. Average Balance in last year :

8. Party is financially solvent to handle the work upto ______________ lakhs.

We hereby declare that the particulars given above are correct and complete.

Date:

(…………………………………………………)

Signature of the Account Holder

Certified that the particulars furnished above are correct as per our records.

Bank Stamp

Date:

(…………………………………………………………………………………

……)

Signature of the authorized official of the bank