ppt on winter final

8/7/2019 PPT on WINTER FINAL

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THE DETAILED REPORT ABOUT THE VARIOUS SERVICES OFFRED BY IDBI &

AXIS BANK

PRESENTED BYJAISWAR KAMAL KUMAR


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COMPANY PROFILE OF IDBI

Industrial development bank of IndiaThe industrial development bank of India (IDBI) was established in 1964 by

parliament as wholly owned subsidiary of reserve bank of India. In 1976, the banksownership was transferred to the government of India .It was accorded the status of

principal financial institution for coordinating the working of institutions at nationaland state levels engaged in financing, promoting, promoting, and developing

industries.IDBI has provided assistance to development related projects and contributed to

building up substantial capacities in all major industries in India. IDBI has directly of

indirectly assisted all companies that are presently reckoned as major corporate inthe country. It has played a dominant role in balanced industrial development.

IDBI set up the small industries development bank of India (SIDBI) as wholly ownedsubsidiary to cater to specific the needs of the needs of the small-scale sector.


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COMPANY PROFILE OF AXIS BANK

Axis Bank was the first of the new private banks to have begun operations in 1994,after the Government of India allowed new private banks to be established. The bankwas promoted jointly by the Administrator of the specified undertaking of the u of the

Unit Trust of India (UTI-I), Life Insurance Corporation of India (LIC) and GeneralInsurance Corporation of India (GIC) and other four PSU insurance companies, i.e.National Insurance Company Ltd., the New India Assurance Company Ltd., TheOriental Insurance Company Ltd. and United India Insurance Company ltd.

The Bank today is capitalized to the extent of Rs. 358.97 crores with the hold (other than promoters) at 57.59%.

The Banks Registered Office is at Ahmadabad and its Central Office is located atMumbai. Presently, the Bank has a very wide network of more than 729 branch

offices and Extension Counters. The Bank has a network of over 3171 ATMsproviding 24 hrs a day banking convenience to its customers.

This is one of the largest ATM met works in the country.


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ABOUT THE TOPICSABOUT THE V AR I OUS SER VIC ES OFFERED BY I DB I & AX I S BANK

One of the important functions of the Bank is to accept deposits fromthe public for the purpose of lending. In fact, depositors are themajor stakeholders of the Banking System. The depositors and their interests form the key area of the regulatory Act, 1949. TheReserve Bank of India is empowered to issue directives/advices oninterest rates on deposits and other aspects regarding conduct of deposit accounts from time to time . With liberalization in thefinancial system and deregulation of interest rates,banks are now free to formulate deposit products within the broad guidelines issued by RBI.


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This policy document on deposits outlines the guiding principles inrespect of formulation of various deposit products offered by theBank and terms and terms and conditions governing the conduct of the account. The document recognizes the rights of depositors andaims at dissemination of information with regard to various aspects

of acceptance of deposits from the members of the public, conductand operations of various deposits accounts, payment of interest onvarious deposit accounts, closure of deposit accounts, method of disposal of deposits of deposits of deceased depositors, etc., for thebenefit of customers.It is expected that this document will impart greater transparency indealing with the individual customers and create awareness among

customers of their rights. The ultimate objective is that the customer will get services they are rightfully entitled to receive withoutdemand.


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TYPES OF DEPOSITS

While various deposit products offered by the Bank areassigned different names. The deposit products can becategorized broadly into the following types.

Demand deposits means a deposit received by the Bankwhich is with drawable on demand.Savings deposits means a form of demand deposit which issubject to restrictions as to the number of withdrawals as alsothe amounts of withdrawals permitted by the Bank during anyspecified period.

Term Deposit means a deposit received by the Bank for afixed period withdrawble only after the expiry of the fixedperiod and include deposits such as Recurring/ReinvestmentIncome Certificate/ Encash 24/Short Deposits/FixedDeposits/monthly Income Certificate/Quarterly IncomeCertificate etc.


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Acc ount O pening and O peration of D eposit Acc ountsThe Bank before opening any deposit account will carry out due

diligence as required under Know Your Customer(KYC) guidelinesissued by RBI and or such other norms or procedures adopted bythe Bank. In the Bank, the authority to open a Deposit Account is

vested in the Branch Head. In very rare case clarifications arerequired to be sought from the higher authority. However, in suchunlikely event when the Branch Head cannot open the account andthe matter has to be referred to higher authority, the reasons for such delay would be conveyed to the customer.

The account opening forms and other material would beprovided to the prospective depositor by the Bank. The same willcontain details of information to be furnished and documents to beproduced for verification and or for record, it is expected of the Bankofficial opening the account, to explain the procedural formalitiesand provide necessary clarifications sought by the prospectivedepositor when he approaches for opening a deposit account.


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F or deposit products like Savings Bank Account and CurrentDeposit Account, the Bank will normally stipulate certain minimumbalances to be maintained as part of terms and conditions governingoperation of such accounts. F ailure to maintain minimum balance inthe account will attract levy of charges as specified by the Bank from

time to time.F

or Saving Bank Account the Bank may also placerestrictions on number of transactions,cash withdrawals, etc., for given period. Similarly, the Bank may specify charges for issue of cheques books, additional statement of accounts, duplicate passbook, folio charges, etc. All such details, regarding terms andconditions for operation of the accounts and schedule of charges for various services provided will be communicated to the prospective

depositor while opening the account.Savings Bank Accounts can be opened for eligibleperson/persons and certain organizations/agencies (as advised byReserve Bank of India (RBI) from time to time)


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Current Accounts can be opened by individuals/proprietorshipfirms/partnership firms/Private and Public limitedCompanies/HU F s/Associations/Societies/Trusts, etc.Term Deposits Accounts can be opened by individuals / proprietorship firms/ partnership firms / Private and Public Limited Companies / HU F s/Associations / Societies / Trusts, etc.

The due diligence process, while opening a deposit account will involvesatisfying about the identity of the person, verification of address, satisfyingabout his occupation. Obtaining introduction of the prospective depositor from a person acceptable to the Bank or through self introduction by way of production of certain documentary evidence and obtaining recentphotograph of the person/s opening / operating the account are part of duediligence process.

In addition to the due diligence requirements, under KYC norms the Bank isrequired by law to obtain permanent Account Number (PAN) or Generalindex Register (GIR) Number or alternatively declaration in F orm No. 60 or or 61 as specified under the Income Tax Act/ Rules.


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Deposit accounts can be opened by an individual in his own name (knownas account in single name) or by more than one individual in their ownnames ( known as Joint Account). Savings Bank Account can also openedby a minor jointly with natural guardian or with other as the guardian (knownas Minors Account). Minors above the age of 12 will also be allowed toopen and operate saving bank account independently.

Operation of Joint Account The Joint account opened by more than oneindividual can be operated by single individual or by more than oneindividual jointly. The mandate for operating the account can be modifiedwith the consent of all account holders. The Savings Bank Account openedby minor jointly with natural guardian only.The joint account holders can give any of the following mandates for thedisposal of balance in the above accounts:

Either or Survivor : if the account is held by two individuals say, A & B thefinal balance along with interest, if applicable, will be paid to survivor ondeath of anyone of the account holders.Anyone or Survivor/s : If the account is held by more than two individualssay, A, B and C, the final balance along with interest, if applicable, will bepaid to the survivor on death of any two account holders.


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An the request of the depositor, the Bank will register mandate/ power of attorney given by him authorizing another person to operate the account onhis behalf.The term deposit account holders at the time of placing their deposits cangive instructions with regard to closure of deposit account or renewal of deposit for further period on the date of maturity. In absence of suchmandate, the Bank will seek instructions from the depositor/s as to thedisposal of the deposit by sending an intimation before 15 days of thematurity date of term deposit. In absence of such instruction from theaccount holder, the deposit after maturity, shall be automatically renewedfor a further period equal to the original period of deposit.Nomination facility is available on all deposit accounts opened by theindividuates. Nomination is also available to a sole proprietary concern

account. Nomination can be made in favor of one individual only.Nomination so made can be cancelled or changed by the account holder/sany time. While making nomination, cancellation or change thereof isrequired to be witnessed by a third party. Nomination can be modified bythe consent of account holder/s. Nomination can be made in favour of aminor also.


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Interest PaymentsInterest shall be paid on saving account at the rate specified byReserve Bank of India directive from time to time to time. However,term deposit interest rates rates are decided by the Bank within thegeneral guidelines issued by the Reserve Bank of India from time to

time.In terms of Reserve Bank of India directives, interest shall becalculated at quarterly intervals on term deposits and paid at the ratedecided by the Bank depending upon the period of deposits, In caseof monthly at discounted value. The interest shall be calculated for the quarter and paid monthly at discounted value. The interest onterm deposits is calculated by the Bank in accordance with theformulae and conventions advised by Indian Banks Association.The rate of interest on deposits will be displayed in the branchpremises. Changes, if any,with regard to the deposit schemes andother related services shall also be communicated upfront to thedeposit account holders.


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M inors Acc ount The minor can open Savings Bank Account and thesame can be operated by the natural guardian or byminor himself / herself, herself, if he/ she is above theage of 12 years. The account can also be opened jointly.

On attaining majority, the erstwhile minor shouldconfirm the balance in his/ her account and if theaccount is operated by the natural guardian/ guardian,fresh specimen signature of erstwhile minor duly verifiedby the natural guardian would be obtained and kept onrecord for all operational purposes.


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Insuran c e Coverage on D epositsAll bank deposits are covered under the insurance scheme offeredby Deposit Insurance and Credit Guarantee Corporation of India(DICGC) subject to certain limits and conditions. The details of insurance cover in force will be made available to the depositor.

The DICGC insures all deposits such as saving, fixed, current,recurring, etc. deposits except the following tyopes of depositsDeposits of foreign GovernmentsDeposits of Central/State GovernmentsInter-bank depositsDeposits of the State Land Development Banks with the State co-operative bankAny amount due on account of and deposit received outside India.


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RESEARCH METHODOLOGY

2.1 Sampling design:Target population:The target population in this research refers to the bank customers who arehaving an account in IDBI bank and Axis bank due to the conveience incollecting the data. The respondents can be and gender, any income level,any occupation and any education level.Sampling unitThe sampling units are customers of IDBI bank and Axis bank.Sampling method

F or this research we use non-probability sampling. Zikmund (1997) statedthat in non-probability sampling, the probability of any particular member of the population being chosen is unknown. The element in the population

does not have any probability attached to their being chosen as samplesubjects.Snow ball sampling will be applied in this research. Snow ball sampling isused to collect the data from the customers. Snow ball sampling refers tothe procedure that involves the selection of additional respondents basedon referrals of initial respondents.


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Sample sizeGhauri (2002) stated that sample size depend on thedesired precision from the estimate. Precision is the sizeof the estimating interval when the problem is one of

estimating a population parameter. This research selects60 respondents as the samle size due to limited of timeby asking them that key are having an account in IDBIbank and AXIS bank due to the convenience in collectingthe data. The respondents can be any gender, anyincome level, any occupation and any education level.Sampling plan:The researcher is going to collect the data from theATMS and also by visiting the bank.


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Sources of data:The data is basically primary in natureIt was obtained from the customers.

Date Collection Method:Our communication approach was basicallystructured questioning, that is personal interviewwith the aid of printed questionnaires.Data Analysis:

Appropriate statistical analysis will beadopted. The data will be tabulated andanalyzed.


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Q UESTIONNAIRE

1- GENDER O F RESPONSE

F requency percent percent

F emale 15 48.4

male 15 48.4

total 300 100

Interpretation:F rom the above table 48.4% respondents are belonging to the category of female.

and the remaining 48.4% respondents are belonging to the category of male.


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SCHOOL 3 9.7UG 9 29.0PG 14 45.7

PROF

ESSIONAL COURSE 3 9.7

PHD 1 3.2total 30 100

2- Educational qualification of respondents


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Interpretation: F rom the above table 9.7% of respondents

are belonging to the category of schooland professional course. and 29.0% of respondents are belonging to the categoryof UG. AND 45.2% or respondents arebelonging to the category of PG. and 3.2%of respondents are belonging to thecategory of M.phil/phd.


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F requency per. percentSalaried person 25 80.6professionals 1 3.2supervisor 1 3.2managerial 3 10.0total 30 100

3- occupation of the respondants

Interpretation:F rom the above table 80.6% of respondents are falling under the category of salaried person. and 3.2% of respondents are falling under the category of

professionals and supervisor. and 10% of respondents are belonging to the categoryof managerial.


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4- Income level of respondants

F requency per. percentRs.5000-15000 17 54.8Rs.15001-25000 8 25.8

Rs.25001-35000 4 12.9Above Rs.45000 1 3.2total 30 100

Interpretation:F rom the above 54.8% of respondents are falling under the income range between Rs.

5, 000-Rs. 15, 000. and 25.8% are falling under the income range between Rs. 15,001-Rs. 25, 000. and 12.9% of respondents are falling under the income range

between R. 25, 001-Rs. 35,000. and 3.2% of respondents are falling under the incomerange between above Rs. 45, 000.


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4- Reason to chose the service

F requency per percent

Efficient customer

service

14 45.2

Time saving 8 25.8

Transaction cost 3 9.7

Technology 1 3.2More ATMs 4 12.9

total 30 100


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Interpretation: F rom the above table 45.2% of respondents are

saying that the reason to choose IDBI is they areproviding efficient customer service. and 25.8%of respondents are saying that the reason tochoose AXIS is they are reducing our waitingtime. and9.7% of respondents are saying thatthe reason to choose is Transaction costs. and3.2% of respondents are saying that the reasonto choose is Technology. and 12.9% of respondents are saying that the reason tochoose is they are provided more atm facility.


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5- Types of service prefer the most

F requency per. Percent.ATM service 19 61.3Mobile banking 3 9.7

Net banking 3 9.7Core banking 5 16.1total 30 100

Interpretation:

From the above table 61.3% of respondents prefer the ATM service. and 9.7% of respondents arepreferred the internet banking and mobile banking. and 16.1% of respondents prefer the core bankingsystem .


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6- Gender of the AXIS Bank Respondants

F requency per. Percent.Male 18 60F emale 12 40total 30 100

6-

Interpretation:F rom the above table 40% of respondents are belonging to the female category. and

60% of respondents are belonging to the male category.


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7- Reason for choosing AXIS Bank services

Frequency per. Percent.

Efficient customer service

8 26.7

Efficient complaintshandling

8 26.7

Tme savings 4 13.3

Transaction cost 2 6.7

Technology 4 13.3Reliable 4 13.3

total 30 100


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Interpretation: F rom the above table 26.7% of respondents are

saying that the reason to chose AXIS is they areproviding efficient customer service and efficientcomplaint handling. and 13.3% of respondentsare saying that the reason to choose AXIS isthey are reducing our waiting time, technologyand reliable. and 6.7% of respondents aresaying that the reason to choose AXIS isTransaction costs.


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Findings:Sum of the respondents to choose the IDBI bank is because thebank is proving more ATM facility to the customers.And many of the respondents are saying the reason to choose theservices of the IDBI bank is because they are good in efficientcustomer service.And the income level of the respondents who are having andaccount in IDBI bank falling under the income level of Rs. 5,000-Rs.15,000.The age group of 25yrs-35yrs respondents mostly is having anaccount in IDBI bank.

The both gender are equally having an account in IDBI bank.And many of the respondents are not aware of the many servicesrendered by the IDBI bank. The few are deposit cash in ATM,request for cheque book in ATM, end of the day balance in mobile,etc.


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Sum of the respondents to choose the AXIS bank is because thebank is more reliable to the customers.And many of the respondents are saying the reason to choose theservice of the AXIS bank is because they are good in efficientcustomer service and efficient complaint handling.

And the income level of the respondents who are having an accountin AXIS bank falling under the income level of Rs.5,000 Rs.15.000.The age group of 25yrs-35yrs respondents mostly is having anaccount in AXIS bank.The male gender is mostly having an account in AXIS bank.And many of the respondents are not aware of the many service

rendered by the AXIS bank. The few are deposit of cash in ATM,request for cheque book in ATM, end a the day balance in mobile,etc.


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RECOMMENDATIONSince many of the respondents are not aware of there key services.The bank has to take some initiatives.The bank can post a list of services that they are rendered to thecustomers inside the bank Premises.And they can post demo of all these services in their bank website.They can concentrate more on the respondents are falling under theage group 25ys 35yrs.The IDBI bank can concentrate on customer complaints handling.The AXIS bank can concentrate on the female gender.

The bank can also send a post to there customers by informingthere services and how to proceed with that all details they canmention it in the post.


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CONCLUSIONSince both the banks are competing equally with each other.But IDBI bank is little bit below the line in customer complaintshandling when compared to AXIS bank.The AXIS bank is little bit below the line in concentrating on femalecustomers when to IDBI bank.


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