ec ppt final 1.10.ppt

Download EC PPT FINAL 1.10.ppt

If you can't read please download the document

Post on 29-Sep-2015

223 views

Category:

Documents

1 download

Embed Size (px)

TRANSCRIPT

  • By : MFM, Batch (2012-15), Sem: IIISubject: Effective Communication Skills Date: DD/MM/YEAR MET Institute of ManagementTEAM MEMBERS

    ROLL NO.STUDENT NAME71Gorivale Yogini82Khedekar Pooja92Mhatre Pratik95Mujawar Juber100Patil Virendra102Pawar Sachin

  • MET Institute of ManagementROAD MAPReducing Employee Turnover through Effective Communication

  • MET Institute of ManagementObjective of the Study1 of 20

    To understand the causes of the employee turnover in an organisation and how they can be solved through Effective Communication.

    To suggests possible solutions for reducing employee turnover under different situations through Effective Communication.

  • MET Institute of ManagementINTRODUCTION1 of 20 The ratio of the number of workers that had to be replaced in a given time periodto the average number of workers.

    A process of disengagement that can take days, weeks, months or even years until the actual decision to leave occurs.

    Can Effective Communication be the Problem Solver?

  • MET Institute of ManagementKEY FACTS The highest attrition rates recorded in the ITeS (17%), Advertising & Media (16%), IT (15%), Pharmaceuticals (14%), Infrastructure & Real Estate sectors(14%)- Deloitte Human Capital Consulting, March 2013 Pg. No. 8.

    One in four employees in the organised sector in India is set to switch jobs. - Global Human Resource and Management Consultancy- 2013.4 of 20

  • MET Institute of Management5 of 20Understanding CAUSES of Employee TurnoverThe Job or Workplace as Not as ExpectedThe Mismatch Between Job and PersonToo Little Coaching and FeedbackToo Few Growth and Advancement OpportunitiesFeeling Devalued and UnrecognizedStress from Loss of Trust and Confidence in Senior LeadersOverwork and Work-Life ImbalanceLow Compensation and other facilities

  • MET Institute of Management Barriers to Effective Communication6 of 20

  • MET Institute of Management 6 of 207 of 20 From EMPLOYEEs point of viewManagers Style

    Barriers to Effective Communication (Contd..)Fear and MistrustPhysical Barriers

  • MET Institute of Management9 of 20 Barriers to Effective Communication (Contd..)From EMPLOYERs point of viewBad Timing Lack of Sensitivity Favoritism Office Politics

  • MET Institute of Management9 of 20 Barriers to Effective Communication (Contd..)BiasesCultural Barriers Interruptions and NoiseLinguistic BarriersAssumptions

  • MET Institute of Management10 of 20Situation Employee Freedom

  • MET Institute of Management11 of 20KEY FACTS

  • MET Institute of Management12 of 20Situation HR Exit Interview

  • MET Institute of Management13 of 20Points to be remember It should not be carried out by individual's immediate line manager

    Confidentiality must be ensured

    Best time is probably a week or so prior to last day

    Traditional approach involving the use of standard questionnaire should be avoided

    Prompting must be avoided

    Sum up what he or she thinks has been stated

  • MET Institute of Management14 of 20 Alternate Tools

    1. Staff Attitude Surveys:It often reveals general dissatisfaction with some aspects of an org. and general satisfaction with others.2. Survey of Former Employees: Survey staff some weeks or months after they have left.3. Stayers' Survey:It involves establishing a focus group made up of long stayers and asking them why they have remained employed for so long.4. Last Job Move Survey:It involves asking new employees to talk frankly about their last job moves at right time.SBC BANK EG.

  • MET Institute of Management15 of 20

  • MET Institute of Management12 of 20Situation HR Exit Interview

  • MET Institute of Management15 of 20 ROLE PLAY

    Situation : Rumors

  • MET Institute of Management16 of 20 An organization must communicate early, frequently and consistently Sufficient access to information Ongoing learning and Professional development Monitoring Workloads Supervisors should be communicate Meeting with employees Example : Fedex

  • MET Institute of Management17 of 20 How will this change affect me?So what am I supposed to do now? Is it true?

  • MET Institute of Management17 of 20

    Proper Induction Strong Communication Proper on Job Training Job Rotation Encourage Creativity Career Development Opportunity Regular Feedback Information in Small Chunks Be Truthful Communicate through Photos and Videos

  • MET Institute of Management17 of 20 Relate, Understand and ListenProviding clarity on roles for engaging and retaining Gen Y Rewards and Recognition Mentoring Making sure that their opinions count To remember that work can be fun, too Treat them fairly Flexibility in working

  • MET Institute of Management1 Develop strong communication channelsProvide conflict resolution trainingHelp staff develop positive work relationshipsImplement team building activitiesMake sure employees are clear about organizational goals and prioritiesTreat everyone fairly

  • Conclusion

  • MET Institute of Management1

  • 1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau Jun 7, 2013.Available At: http://articles.economictimes.indiatimes.com/2013-06-07/news/39815456_1_three-employees-indian-employees-attrition2. Compensation Trends Survey 2013 14 Deloitte Human Capital Consulting, March 2013 Pg. No. 8.*1. Attrition in India to top world charts in 2013; one in four employees to change jobs, Shreya Biswas, ET Bureau