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    Production Systems

    AndOperations Management I

    Anubha Walia

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    1. MANAGING OPERATIONS

    Nature and scope of production/operation management

    Relationship with other functional areas

    Standardisation and simplification

    Reliability and redundancy

    Value engineering Ergonomic considerations

    Product (and service) design for differentiation

    2. PROCESS DESIGNING

    Types of production systems and layouts

    Capacity requirements planning

    Facilities, location and influencing factors; evaluation of alternatives JIT, FMS, and Group Technology

    3. PRODUCTIVITY AND WORK STUDY

    Method study: Basic procedure, charts, diagram

    Work measurement & Time study

    Work sampling, learning curve, production standards

    Aggregate production planning; heuristic methods 4. PROCESS CONTROL

    Inventory management: Basic concepts; selective inventory control models; orderingsystems; material requirement planning; operations scheduling: Meaning; dynamicand static scheduling; design rules

    Quality control; variables and attributes

    Process control and acceptance sampling Maintenance: Facilities; total productive maintenance

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    Production

    Inputs (6Ms-Man, Machine, Method, Material,

    Money, Management)

    Process- Conversion

    Output-Good / Services

    Production is heart of Org Fin, Mktg, HR

    Material Mgmt dependant

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    (Input Conversion / Transformation Output)

    Input Transforming

    Resources

    Facilities

    Staff

    Output

    Good orServices

    Volume

    VarietyVariation

    Visibility

    Input

    Transformed

    Resources

    Material

    Information

    Customer

    The Transformation

    Process

    Physical PropertiesInformational Properties

    Possession

    LocationStorage/Accommodation

    Physiological State

    Psychological State

    Environment :- *Customer * Competitors *Suppliers*Government regulations * Technology * Economy

    Monitoring & Control

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    Production Management Function

    Planning- Course of Action. Pdt planning,

    facility planning, Designing

    Organizing- Est structure of tasks andassigning authority.

    Controlling ensure actual performance is in

    accordance with planned performance. Weprepare standard

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    Introduction

    Operations management is the management of

    an organizations productive resources or its

    production system. A production system takes inputs and converts

    them into outputs.

    The conversion process is the predominantactivity of a production system.

    The primary concern of an operations manager

    is the activities of the conversion process.

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    Organizational Model

    MarketingMarketing

    MISMISEngineeringEngineering

    HRMHRM

    QAQA

    AccountingAccounting

    SalesSales

    FinanceFinance

    OMOM

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    Some inter-functional relationships between the

    operations function and other core and

    support functions

    Engineering/technicalfunction

    Accounting

    and financefunction

    Humanresourcesfunction

    Informationtechnology(IT) function

    Marketingfunction

    Product/servicedevelopment

    function

    Financial analysisfor performanceand decisions

    Provisionof relevantdata

    Analysis of newtechnology options Understanding of

    process technologyneeds

    Understanding of thecapabilities and

    constraints of theoperations process

    New product andservice ideas

    Understanding of thecapabilities and

    constraints of theoperations process

    Marketrequirements

    Provision of systems fordesign, planning and

    control, and improvement

    Understanding

    of infrastucturaland systemneeds

    Recruitmentdevelopmentand training

    Understanding of humanresource needs

    Operationsfunction

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    Objective of PM

    Optimal use of resources

    Max use of Manpower and resource

    Quality of good at minimal cost

    Contributing towards all round productivity

    through Decision Making & QT

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    SCOPE of POM

    1- Activities relating to designing or

    formulation of the prod system

    Designing tools & drawingDesigning Development and installation equipment

    Selection of overall plan

    Location planPlant layout

    Material Handling system

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    2 Activities relating to analyzing and

    controlling of prod operation after the prod syshas been activatedProd Planning Prep of short term prod schedules,

    plan for maintaining records of RM finished good-

    semi finished stockProd Controlling Work assignment, check and

    remove discrepancies (control on inventory RM,purchase parts, finished goods), Control on WIP and

    quality through process control

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    Scope of POM

    A) GENERAL PHASE

    1Operations Management

    (Input Conversion / Transformation

    Output)

    2Strategic Role ( Strategy and performance

    objectives)

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    Scope of POM Cont

    B) DESIGN PHASE

    3 Design of Products and Services

    4 Design of Operations Networka) Capacity Decision

    b) Layout Decision

    c) Location Decision

    5 Process Technology

    6 Job Design & Work Organization

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    Scope of POM Cont

    C) PLANNING & CONTROL

    7 Capacity Planning and Control

    8 Inventory Planning and Control

    10 MRP ( Material Requirement Planning )

    11 Quality Planning and Control12 Project Planning and Control

    13 JIT ( Just In Time) Planning and Control

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    Scope of POM Cont

    D) IMPROVEMENT

    14 Failure Prevention & Recovery

    15 TQM ( Total Quality Management)

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    Scope of POM Cont

    E) OPERATION CHALLENGES

    a) Globalization and Environmental Protection

    b) Social Responsibility

    c) Technology Awareness

    d) Knowledge Management

    e) Industrial Safety and Security

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    Why Should you study POM

    A business education is incomplete without anunderstanding of modern approaches to managingoperations.

    Operations management provides a systematic wayof looking at organizational processes.

    Operations management presents interesting career

    opportunities. The concepts and tools of OM are widely used in

    managing other functions of a business.

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    They are alloperations

    Retail

    operation

    Back office

    operation in

    a bank

    Take-out /

    restaurant

    operation

    Kitchen unit

    manufacturing

    operation

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    The operations function is fashionable!

    The consultancy services market% of world revenues of 40 largest firms

    Marketing/sales

    2

    Operations and process

    management

    31

    Corporate strategy

    17

    IT strategy

    17

    Benefits/Actuarial

    16

    Organizational design11

    Financial

    6

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    POM

    Plan, design and operate production system / subsystems

    that create and deliver the firms primary products and

    services and to achieve organizational goals

    Note that:

    Operations management deals with process

    Management in a broad, systems sense

    Subsystems are operations too Multiple goals: efficiency, productivity, cost minimization

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    Managers Need Knowledge Of

    Production processes

    Operations management processes

    Decision making tools

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    Analytical Tools Used In

    Operations

    Forecasting methods

    Optimization models

    Queuing analysis

    Decision analysis

    Simulation

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    Operations Management as aOperations Management as a

    FunctionFunction

    Figure 1.3Figure 1.3

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    Operations Management As aOperations Management As a

    FunctionFunction Skill Areas Quantitative methods Organizational

    behavior General management Information systems Economics International

    business Business ethics

    and law

    Figure 1.3Figure 1.3

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    The position of the operations function

    Marketing Operations

    ChurchCall onnewcomers

    Manageappeals

    Retranslatescriptures

    Conductweddings

    Advertise ontelevision

    Paysuppliers

    Designhamburgers

    Makehamburgers

    Sell tostores

    Pay staffDesign newfurniture

    Assemblefurniture

    Identifyneeds

    Raisecapital

    Developproduct

    Make anddistribute

    Accounting

    and finance

    Product

    development

    Fast food

    chain

    Furniture

    manufacturer

    Process

    perspective

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    Continuum of CharacteristicsContinuum of Characteristics

    More like amanufacturingorganization

    More likea service

    organization

    Physical, durable product Output that can be

    inventoried Low customer contact

    Long response time Regional, national, or

    international markets Large facilities Capital intensive

    Quality easily measured

    Intangible, perishable

    product Output that cannot be

    inventoried

    High customer contact Short response time Local markets Small facilities Labor intensive

    Quality not easily measuredFigure 1.4Figure 1.4

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    Physical / Informational Output

    Physical Outputs

    Seller no longer owns

    when sold

    Replication requires

    manufacturing

    Output exists in single

    location Wears Out

    Informational Outputs

    Seller continues to

    possess after sale and

    can sell again

    Replication at negligible

    cost and without limit

    Output can exist inmultiple locations

    simultaneously

    Does not wear out

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    The output from most types of operation is a

    mixture of goods and services

    Cr

    udeoilproduction

    Pure goodsTangible

    Can be storedProduction precedes

    consumptionLow customer

    contactCan be transported

    Quality is evident

    IntangibleCannot be storedProduction andconsumption are

    simultaneousHigh customer contactCannot be transportedQuality difficult to

    judge

    Pure services

    Alumi

    niumsmelting

    Specialistm

    achinetool

    manufa

    cturer

    Restaurant

    Computersystems

    services

    Ma

    nagement

    consultancy

    Psychother

    apyclinic

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    Facilitating Good Concept

    Often confusion in trying to classify

    organization as manufacturer or service

    Facilitating good concept avoids thisambiguity

    All organizations defined as service

    The tangible part of the service is defined asfacilitating good

    Pure Services

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    The Range From Services to

    Products

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    Classification and Evolution of

    Economic Offerings

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    Comparison of Alternative

    Economic OfferingsEconomicOffering

    Commodities Goods Services Experiences

    Value added by Extracting Producing Delivering Staging

    Form of output Fungible Tangible Intangible Memorable

    Keycharacteristics

    Natural Standardized Customized Personalized

    Buyer Market User Client Guest

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    A Typology of Operations

    IMPLICATIONS IMPLICATIONS

    High Low Visibility

    High LowVariation in demand

    High LowVariety

    Low HighVolume

    Time lag betweenproduction andconsumptionStandardized

    Low contact skills

    High staff utilization

    CentralizationLow unit costs

    Short waiting toleranceSatisfaction governed bycustomer perception

    Customer contact skillsneededReceived variety is high

    High unit cost

    Changing capacity

    Anticipation

    FlexibilityIn touch with demand

    High unit cost

    FlexibleComplex

    Match customer needs

    High unit cost

    Low repetition

    Each staff member

    performs more of jobLess systemization

    High unit costs

    Stable

    Routine

    Predictable

    High utilizationLow unit costs

    Well defined

    Routine

    Standardized

    Regular

    Low unit costs

    High repeatabilitySpecialization

    SystemizationCapital intensive

    Low unit cost

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    Japanese Production System

    Quality comes first

    Continuous improvement of products &

    processes Eliminate all forms of waste

    7 waste Concept is called LEAN

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    Lean:

    A systematic approach to identifying and eliminating waste {non-value-added activities) through continuous improvement in pursuit of

    perfection by flowing the product at the pull of the customer.

    Lean champion:

    Subject matter expert in the tools of lean typically chosen to leadlean training, lean projects, and lean transformation.

    Lean enterprise:

    Any organization that continually strives to eliminate waste,reduce costs, and improve quality, on-time delivery, and service levels.

    Understanding lean

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    Lean production:

    The opposite of mass production.

    Muda:

    A Japanese word, usually translated as waste, that refers to

    those elements of production that do not add value to the product.

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    Taiichi Ohno's original enumeration of the seven wastes plus

    underutilized people. These are:

    Eight wastes

    1. Overproduction: Making more, "earlier, or faster than the next

    operation needs it.

    2. Waitingfor the next process, worker, material, information, or

    equipment.3. Transportation: unnecessary transport of materials.

    4. Over-processings of anything that does not add value.

    5. Inventories more than the absolute minimum required to meet

    customer demand. (KANBAN CARD)

    6. Motion: unnecessary movement (like waiting) of people.7. Production ofdefective parts or information.

    8. Not fully utilizing employees brain power, skills, experience,

    talents and creativity.

    Value- Added and

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    Value Added andNonvalue- Added Steps

    Value-Added Step:

    Customers are willing to pay for it.

    It physically changes the product.

    Its done right the first time.

    Nonvalue -Added Step: Is not essential to produce output.

    Does not add value to the output.

    Includes:

    Defects, errors, omissions.

    Preparation/setup, control/inspection.

    Over- production, processing,inventory.

    Transporting, motion, waiting, delays.

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    Operations Management Today

    Service economy

    Environmental awareness

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    D. Operations Management,

    Productivity & Competitiveness

    (1990-93) (1982-93)

    Productivity Labor cost

    growth (%) increase (%)

    U.S. 2.5 16.1

    Canada 2.4 16.2

    Japan 1.8 123.9

    Germany 1.2 100.8Sweden 4.2 26.3

    U.K. 4.5 27.0

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    Operations Management Uses

    apply quality tools to tax work

    project management used on merger

    inventory theory for personal purchases

    job design improves home chores

    flexible spending accounts analyzed as

    inventory models

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    POM Models

    Verbal Models- Express in words therelationship among variable a motorist asksyou to give directions for the nearest fast foodstation.

    Schematic Pictorial relationship map

    Iconic Physical replica of process eg arch

    model of new building

    Mathematical functional relationship amongvariables

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    Productivity & Wastivity

    Effectiveness of PM is measured by efficiency

    through which the i/p are converted into o/p

    Productivity output / input Standard / Actual Wastivity

    1/Productivity

    Amt of waste generated in the system. If we couldmeasure waste, then it becomes a tool for measuring

    the efficiency of the i/p call wastivity

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    Example of waste

    Idling of resources material waiting in the

    form of inventory in store, job order waiting to

    be processed Production of Defective good and services

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    Productivity problem In a manf unit the standard time allowed for the

    production of a unit is 5 hrs. If in a particular month126 units are produced by employing 4 persons and theallowable delays are found to be 44 man hours, find the

    productivity and wastivity Earned Standard Hrs 630 hrs

    Std time 5hrs, prod 126 unit = 5x126=630hrs

    Available Man hr = 756 hrs

    Manpower emp 4 person, Monthly working hr 4x25x8=800 hrs

    Allowed delay Actual Man hr 800-44 = 756

    Productivity ESH/AWH = 630/756x100=83.3%

    Wastivity 100-83.3 16.6%

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    ERGONOMICS British term systematic study of how people

    physically interact with the working environment, aswell as their equipment, facilities, and pdt.

    Alternative name is human factor, becoz people differin size, age, there are significant design question thatmust be decided

    Eg- AT&T Henry Dreyfuss designers created one ofthe first single unit mouth and ear telephone that wasused by both adult and kids

    Ergonomics starts with physical efficiency, issue ofsafety and comfort

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    Plant Layout & Location

    Factory Place in which the factors of

    production land, labour, capital and

    enterprises are brought together for creation ofgood and service. The term plant layout is used

    with factory layout

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    Optimal Criteria for Selecting Plant location

    Criteria is to achieve max ROI return on investmentover long run

    ROI depends on Profit Margin and Investment Turnover

    ROI (Average) = IT x PM

    IT =~ long run investment PM= ~ long run profit margin

    IT = SR / TA SR = Sales Revenue TA Total Assests PM = P / SR P = ~long run profit SR Sales Rev

    ROI = (SR / TA) x (P / SR) = P / TA

    P = SR TC were TC is Total Cost

    SR depends upon the market and not location hence ROI isdirectly proportional to TC/TA

    THUS, to MAX ROR, the location must be chosen so as to minimise the TA(land, building, equipment, material, cash) and TC (cost of material, transpcost, labour cost, conversion cost)

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    Factors Affecting Facility Location

    Nearness to raw material

    Nearness to Markets

    Availability of Labour Availability of Fuel and Power

    Availability of Water

    Climatic Conditions Government Policy

    Land

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    Factors Affecting Facility Location

    Community Attitude

    Security

    Transport Facilities

    Momentum of an early start

    Personal Factors

    Communication Facilities

    Other Considerations

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    Facility Location

    Manufacturing

    raw materials

    labormarkets

    Services

    proximity to customers

    Noxious facilities

    remote locations

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    Decision Stages & Factors

    Affecting Facility Location

    Identify set of alternatives

    Reduce set using evaluation procedures

    Hierarchy of decisionsregional

    local

    site

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    Regional Decision

    Market proximity

    Proximity to raw materials

    Availability of utilities

    Labor supply & unionization

    International locations also include

    national taxes

    legal restrictions

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    Local Decision

    Taxes

    Economic incentives

    Attractiveness of community

    Compatible industry

    Transportation network

    Government policy & attitude

    Environmental regulations

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    Site Decision

    Space for expansion

    Proximity of other industry

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    Planar Location

    Median (Steiner-Weber) problem

    travel time proportional to distance

    Center-of-gravity problem

    travel time proportional to squared distance

    Min transportation cost

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    Example

    Locate facility to minimize distance to regionsin city

    Customer Round Trips x y

    Center i per Month Coord Coord1 30 1 4

    2 50 2 5

    3 20 3 3

    4 60 3 65 30 5 2

    6 40 7 4

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    Formulation & Solution

    x=3.48

    [30(1)+50(2)+20(3)+60(3)+30(5)+40(7)]/[30+50+20+60+30+40]

    y=4.00

    [30(1)+50(5)+20(3)+60(6)+30(2)+40(4)]/[30+50+20+60+30+40]

    Optimal solution

    x= iw ix[ ] iw[ ], y= iw iy[ ] iw[ ]

    Minimize iw ix x( )2 + iy y( )2

    i=1

    6

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    Work Method

    k h d

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    Work Method

    Construction of charts such as workers

    machine charts, simulation charts and activity

    charts, time study.

    The choice of charts depends on

    Production process

    Workers at a fixed place

    Workers interacting with equipment

    Workers interacting with other workers

    d i

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    Production process - PP

    Obj of studying PP is to identify delays, transport distance,

    process.

    Main philosophy is to eliminate any step that does not add value

    to product

    Process chart is prepared O Operation, Transportation,

    Inspection, delay, storage

    Ask foll question

    What is done?, Must it be done? What would happen if not

    done? Where is the task done? Must it be done at that location?

    How is the task done?Can someone else do?

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    Operation (an activitythat directly adds value)

    Inspection (a check of

    some sort)

    Transport (a movement

    of some thing)

    Delay (a wait, e.g. for materials)

    Storage (deliberate storage,

    as opposed to a delay)

    Process mapping symbols derived

    from Scientific Management

    Decision (exercising discretion)

    Process mapping symbols derived

    from Systems Analysis

    Direction of flow

    Input or Output from the process

    Activity

    Beginning or end of process

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    Project Processes

    One-off, complex, large scale, high workcontent products

    Specially made, every one customized Defined start and finish: time, quality

    and cost objectives

    Many different skills have to becoordinated

    Fixed position layout, resourcesbrought to product

    Flow process chart for on day on an

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    Flow process chart for on day on anadventure holiday

    Flow process chart

    Activity .. . Location .

    Description of element

    1 Get up

    2 Go to washroom

    3 Wash, brush teeth

    4 Return to bedroom

    5 Dress

    6 Go to dining room

    7 Await serving

    8 Eat

    9 Go to rifle range

    10 Await instructor and equipment

    11 Check equipment

    12 Rifle shooting

    T pes of Prod ction S stem (PS)

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    Types of Production System (PS)

    2 types = Continuous and Intermittent PS

    CPS Continuous physical flow of material.

    Standard pdts are manuf which are large in dd.

    Standardized I/p and sequence of operations,

    machine tools and equipment are used. Less

    supervision, Possibility of Rigid Quality

    Control

    CPS are of two types- Mass production and

    Process production

    Mass and Process

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    Mass and Process

    Mass One type of product or max 2 or 3 type

    of pdt are manf in large quantities and muchemphasis is not given to consumer order.

    Process This system is used for manf those

    items whose demand is continuous or high.Here single Raw material can be transformed

    into different kinds of pdt a different stage of

    the production. (oil refinery to kerosene,gasoline

    Intermittent PS

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    Intermittent PS Good are manf specifically to fulfill order by

    customers rather than producing against stock.Eg switch gear

    Two types Job and Batch production

    Job production of a single complete unit byone operator or a group operators eg bridge

    construction whole project considered as one

    operation. Require skilled labour Batch Items are processed in lots. Printing

    press

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    Jobbing Processes

    Very small quantities: one-offs, or only a few

    required

    Specially made. High variety, low repetition.

    Strangers

    Skill requirements are usually very broad

    Skilled jobber, or team of jobbers complete wholeproduct

    Fixed position or process layout (routing decided

    by jobbers)

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    Batch Processes

    Higher volumes and lower variety than forjobbing

    Standard products, repeating demand. Butcan make specials

    Specialized, narrower skills

    Set-ups (changeovers) at each stage of

    production Process or cellular layout, predetermined

    planned routing

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    Mass (Line) Processes

    Higher volumes than Batch

    Standard, repeat products (runners)

    Low and/or narrow skills

    No set-ups, or almost instantaneous

    ones

    Cell or product layout: a fixed

    sequence of operations

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    Continuous Process

    Extremely high volumes and low variety:often single product

    Standard, repeat products (runners)

    Highly captial-intensive and automated

    Few changeovers required

    Difficult and expensive to start and stop

    the process Product layout: usually flow along

    conveyors or pipes

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    VolumeLow High VolumeLow High

    Variety

    Low

    High

    Variety

    Low

    High

    Project

    Jobbing

    Batch

    Mass

    Contin-

    -uous

    Professional

    service

    Service shop

    Mass service

    Service process

    types

    Manufacturing process

    types

    Different process types are appropriate for different

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    Different process types are appropriate for different

    Volume-Variety combinations

    High

    Variety

    Low

    Low Volume High

    Project

    Jobbing

    Mass

    Continuous

    Batch

    Different process types are appropriate for different

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    Different process types are appropriate for different

    Volume-Variety combinations

    High

    Variety

    Low

    Low Volume High

    Professional services

    Mass services

    Service shops

    Pl t it

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    Plant capacity

    Capacity may be defined as the max or limitingcapability of a production unit to produce ina

    specified period.

    This is expressed in terms of o/p per unit oftime.

    Measure of capacity different org used

    different measure of capacity. Steel plant-tons,

    beer cans produced, auto plant auto parts

    Capacity Planning

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    Capacity Planning

    Designed capacity i.e maximum capacity that

    a producing unit can produce under idealcondition.

    Whenever the existing dd changes or addition

    of new product has been made, then re-assessment of capacity at various stage ofproduction, depending upon the process details(i.e identifying ways of meeting desired

    capacity through better utilization, higherefficiency, overtime, adding machinery orshifts

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    Break-even Analysis

    Production cost = fixed cost + (variable cost x output rate)

    = FC + (VC x Q)

    Revenue = revenue x units sold = p x Q

    At break-even point Production cost = Revenue

    Solve for break-even quantity, Q

    Q = FC/ (p - VC)

    LAYOUT TYPES

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    LAYOUT TYPES LINE LAYOUT all equipment reqd for one part or pdt

    are grouped together in one department in sequence ofthe operation performed higher rate of o/p as no

    interruption, high division of work, less inspection,

    lower material handling cost, better machine utilization

    S, U, L shape Process / FUNCTIONAL LAYOUT The product is

    fabricated by moving it from one dept to another dept

    acc to sequence of operation to be performed ( high

    degree of pdt can be manf, flexibility to change, mach

    breakdown do

    FMS Flexible Manf System

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    FMS- Flexible Manf System

    The age of mass prod is gone and era of

    flexible prod is being started as competitive

    world is there pdt introduced, phase out results

    to lower order quantities.

    Rapid intro of new pdt

    Quick modification in pdt

    Consistently Q Control

    Ability to produce variety of pdt

    Increase productivity

    Saves labour cost

    Shorter preparation time for new pdt.