pinellas county business technology services county business technology services board meeting...

1February 16, 2017

Pinellas County Business Technology Services

Board Meeting

Partnering to provide the solutions most important to our customers’ business

Agenda1. Call to Order – Chair, Commissioner Welch

2. Designation of Voting Proxies – Chair, Commissioner Welch

3. Approval of Meeting Minutes – Chair, Commissioner Welch

BTS Board Meeting – November 17, 2016

DISCUSSION ITEMS

4. Welcome New BTS Board Members – Commissioner Welch and Marty Rose

5. Chairman’s Comments – Commissioner Welch

6. 2016 Metrics and Key Accomplishments – Marty Rose

7. Pipeline and Projects Update – Lynda Morrill

8. Application Portfolio Management – Jeff Rohrs

9. Cloud Disaster Recovery Update – Belinda Huggins

10. Adjournment – Chair, Commissioner Welch

2


Metrics and Key Accomplishments

Marty Rose, CIO


3

Operations Center (OC)

In Fiscal Year 2016:

11,774 Incident tickets opened

11,766 Incident tickets closed

25,440 Request tickets opened

25,403 Request tickets closed

1,142 PC’s deployed

Also see attached Operations Center Infographic

4

BTS Executive Scorecard

5

Change Metrics

6

Partner Key Accomplishments

SOE Election Support (Primary and General)

Public Safety Complex Data Center Migration 24 Major Systems moved Consolidated Case Management System (Odyssey) Oracle Project Unified System (OPUS) Geospatial Information System (GIS)

BCC Enterprise Asset Management (EAM) Funded

Justice E-Filing System

Disaster Recover and Business Continuity Plan

7


PW/OMB Oracle Project Management Module

Health Services Bayside Health Clinic Build

Justice Odyssey Enhancements

BCC Granicus Agenda Automation Implemented

EGIS Release 2016 (16 work items)

County Attorney ProLaw Implementation

Animal Services PetPoint Installation

PIE Airport Cell Phone Lot Connectivity

Utilities SCADA Infrastructure Redesign

8


PIE New Airport Fiber Design

Parks Metro-E Installation

Security Awareness Training and testing

HR, CJIS, and Utilities SCADA Security Audits

Clerk OBTS 2014 Implemented

Courts JAWS applications support migration to BTS

Justice Citations Automation Implementation

DRS Q-Matic system implemented

Justice CCMS Project Closure

9


Clerk CCIS 3.0 Deployed

BCC Funeral Home Billing Module

PCCLB Cash Register Application

EGIS Legacy System (MapGuide) retired

Tax Collector Relocation to North County

Clerk Mobile Router Buildout

Utilities Scale House Platform migration

Utilities LIMS and WIMS architecture

BCC PCI Compliance Discovery

10

BTS Key Accomplishments

Microsoft Enterprise Cloud Suite Deployment

Internet Explorer 11 Deployed

Change Control Improvement

Resource Capacity Improved

Capital Improvement Plan Updated

BTS Operation Center Created (see Handout)

Enterprise Service Bus Funded

Created the BTS “New Work” Pipeline

Implemented Portfolio Management

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BTS Key Accomplishments

Enhanced Executive Scorecard Measures

New One-Page Customer-Focused Strategic Plan

Created the BTS Insider Newsletter

Engage Amazon Web Services for BC/DR Plan

Microsoft System Center Configuration Manager (SCCM) Implementation

Migrated backup system from Tivoli to Veeam

Automated Call Distribution Implementation

12


Pipeline and Major Projects Update

Lynda Morrill, Manager

Project Governance


13

BTS Work Effort Pipeline

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Project Name Customer Priority BTS Target Date End User (Dept / Sponsor) Mandatory

PCI Compliance ACA Paul Sacco; Clerk 1 3QTRFY2017 BCC/Paul Sacco Yes

Justice Gap 360 Replacement (Odyssey) Clerk of Circuit Court 2 2QTRFY2017 Clerk of the Court /Jeff Gates No

Public Safety Complex Build Out Enterprise 3 3QTRFY2017 BTS / Marty Rose No

Permits Plus Upgrade ACA Jake Stowers 4 2QTRFY2017 BRRS/David Howdeshell No

IVR Enterprise 5 2QTRFY2017 BTS / Marty Rose No

WIMS (Water Information Management Solution) ACA Bill Breckinridge 6 3QTRFY2017 Utilities /Jim Dulaney /Megan Ross No

SCADA Infrastructure Upgrade ACA Bill Breckinridge 7 2QTRFY2017 Utilities /Jim Dulaney No

Human Services Custom Web App ACA John Bennett 8 2QTRFY2017 Human Services /Clark Scott,Geni Trauscht No

AWS Disaster Recovery Enterprise 9 4QTRFY2017 BTS/Marty Rose No

EAM Cityworks Implementation ACA Paul Sacco; Enterprise 10 3QTRFY2020 Utilities, PCR, REM, SW and PW /Fletcher No

2017 March Municipal Elections Supervisor of Elections 10 2QTRFY2017 SOE/Marg Gillette Yes

2017 St. Petersburg Primary Election Supervisor of Elections 10 4QTRFY2017 SOE/Marc Gillette Yes

2017 County Referendum/ Municipal Elections Supervisor of Elections 10 1QTRFY2018 SOE/Marc Gillette Yes

St Pete Special Referendum Election Supervisor of Elections 10 3QTRFY2017 SOE Marc Gillette Yes

Network Segmentation Enterprise 11 3QTRFY2017 BTS /Marty Rose No

Own Cloud Electronic Document Review ACA Jake Stowers 12 2QTRFY2017 DRS/ Blake Lyon No

Security Awareness Training County-wide Enterprise 13 2QTRFY2017 BTS /Marty Rose No

Windows 10 Upgrade Enterprise 14 1QTRFY2018 BTS /Marty Rose Yes

Airport - Gateway Fiber Project ACA Bill Breckinridge; BTS 15 3QTRFY2017 Airport / Tom Jewsbury Yes

Acclaim Migration Infrastructure Clerk of Circuit Court 16 3QTRFY2017 Clerk of the Court / Chris Short No

Permit Inspections ACA Jake Stowers 17 2QTRFY2017 Building/David Howdeshell No

Agenda Automation Clerk; County Admin; UPS 18 2QTRFY2017 Clerk/ Claretha Harris No

Secure Authorization (IDM) - HR/Taleo BTS; Unified Personnel System 19 3QTRFY2017 HR/ Chris White No

Microsoft Enterprise Agreement Enterprise 20 1QTRF2018 BTS /Marty Rose No

BTS Pipeline 2016

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Pipeline Quantity

Initial Load of Pipeline (Jan '16) 197

Work Items added in 2016 264

Total 461

Work Items Closed in 2016 225

% Work Items Closed in 2016 49%

Major Project Update

Payment Card Industry (PCI) Compliance

Public Safety Complex Data Center Migration

Enterprise Asset Management

DRS Accela Workforce Automation

PIE Fiber Re-Engineering

Justice Web Based Document Queue

Enterprise Microsoft 365 Rollout

SOE Elections

16


Application Portfolio Management

Jeff Rohrs, Principle

Enterprise Architect


17

Application Portfolio Management (APM)

“Application Portfolio Management is the set of activities

that documents and drives how an organization

measures and responds to the business value, cost,

performance and risk of it’s portfolio of application

assets”1

1 Maturity Assessment for Application Organizations: Application Portfolio Management (Gartner, July 2009)

18

leanIX APM Data Model

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Application Portfolio Statistics

Business Applications 411

IT Components 157

Business Capabilities 62

Business Processes 117

Interfaces 21

Data Objects 109

Customer/User Groups 128

Projects 10

Providers 6

Technology Stacks 20

20

APM StatisticsBusiness Applications COTS/Custom

COTS (Commercial Off the Shelf) 147

COTS Vendor Provided/Supported 67

COTS-GIS Dev/Templates 36

SaaS – Vendor Hosted/Supported 41

Total COTS 291

Custom Apps-BTS 118

Custom Apps-Third Party 2

Total Custom Applications 120

Total Applications 411

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Why do APM?

Better roadmap planning and budget forecasting

22

Dynamic Roadmap for Planning and Budget Forecasting

23

Why do APM?


Enhance customer involvement in planning process

24

Enhance the customer involvement in the planning process

25

Enhance the customer involvement in the planning process

26

Why do APM?



Better Strategic/Business Alignment

27

Improved Strategic/Business Alignment

28

Why do APM?




View into relationships between business capabilities & applications

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Viewing the relationship between Business Capability/Applications

30

Why do APM?




View into relationships between business capabilities/processes, applications, and IT components

Reduce overlap / redundancy

31

Reduce Redundancy

32

Why do APM?



Better Strategic/business Alignment



Document the complex relationships between applications (Interfaces)

33

Interfaces:

34

Why do APM?






Document the complex relationships between applications (Interfaces)

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* Maximize value through enhanced planning

2017 Next Step

36

Continue to enhance the portfolio data

Complete Interface mapping

Working with BRM’s to collaborate with your departments, to introduce the application portfolio management process as a way enhance the planning/budget process.

Create an Application Improvement Plan (AIP)

* APM is a process; it doesn’t have an end


Business Continuity

Cloud Disaster Recovery Update

Belinda Huggins, Director

Applications Services and Support


37

DR/BCM

Current State of DR in the Cloud

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Application Name DR Environment StatusWebEOC Moved to AWS Cloud

Consumer Complaints Requires CJI Compliance (1st in State of FL – working w/ FDLE)

JAWS Requires CJI Compliance

Medical Examiner Requires CJI Compliance

Odyssey Requires CJI Compliance

CHEDAS HIPAA Certification

OPUS HIPAA Certification

Damage Assessments (GIS) Scheduled to be moved

GIS (Storm Surge, Know Your Zone) Scheduled to be moved

PCCLB Scheduled to be moved

Pinellas County Web/Mobile Pending decision on production environment

SCADA Revisiting DR solution in 2018

Agile Assets Moving to CityWorks

Maximo Moving to CityWorks

Permit Plus Moving to ACCELA Civic Platform

DR/BCM

What is ….

CJI Compliance

HIPAA Certification

BTS Readiness

39

DR/BCM

Operations Center secured seating during

activation

Next Steps

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