Pin Based Calling Service

Make Official Calls from any Reliance Phone

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STD/ISD calls can be made from selective lines only. Also, you need to know the line locking password to open the line

No accountability of long distance calls made using the Conference Room Phone or common lines

Users have to wait at office to make late night international conference calls

Your current Experience & Gaps

Users should be able to make STD/ISD calls from any phone, irrespective of the call class / lock mode

Calls made by users should be billed to that particular user‟s line / account

Users should be able to make officials calls from home & bill it to their office phone

Present experience Gaps

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Pin Based Calling Service for Smart Office Customers

introduces

An enhanced functionality to make long distance or other calls from any Smart Office extension /

Reliance Landline and have the calls billed to the respective Smart Office extension

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P1Input DN No. Generate Pin

Suppose Extn 1,2,3…N are Smart Office extensions of same group

Using the portal you generate pin P1 on Extn 1

You can use pin P1 to make calls from any Smart Office extension of same

group and you can also make calls from any Reliance Landline in the same

SDCA

All calls made using pin P1 will be billed to Extn 1

.

Extn 1

Extn 2Extn 3 Extn 4

Extn N…..

How does it work?

Smart Office Group

Portal

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What‟s in it for you?

Complete accountability & control

− Monitor Official & Personal voice spend of individual users

− Monitor your Project Communication Costs

− Stop worrying about misuse of conference room phone

Ease & Flexibility

− Make official long distance calls from any SmartOffice extension or any Reliance landline in your city, irrespective of the call class of that line

Work from home

− No more waiting at Office for late night conference calls

− Make official international calls from Reliance Landline at home

− No more settling of official calls from your home telephone bill

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PIN Based Dialing Facility

− From any Smart Office Phone or Reliance Wireline within the SDCA

− 6-digit PINs.

− You can request for single or multiple PIN/s against any SmartOffice extension / DN (Directory Number)

Calling Facility

− You can define calling class for each pin either as

− NLD or

− NLD+ILD

Call charges billed to your Reliance Wireline Voice A/c

- Against the SmartOffice extension on which pin was generated

Complete Self-service model through Web-portal

Features

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Toll-free Access

− The access number (*339) for the PBC service is a toll-free number available

across Reliance Wire line network

Last Number Redial

− The last number called using the PBC service can be redialed without re-

entering the phone number

Correction of Wrong number dialed

− You can cancel the wrong number dialed in case wrong number is entered.

Follow on calls

− In case the dialed number is busy or does not reply, you can dial a new

destination number when prompted.

Features contd..

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Subscribing to the service Subscription Form

- The Subscription Form for the PIN Based Calling Service can be procured through

your Reliance Communications Account Manager.

For Submission Form you would be required to mention the following

– CAN

– BAN

– BG ID

– Service Administrator‟s Name, Contact Details & Email ID.

The duly filled and signed form must be submitted to your Account Manager. You would

require as many Forms as the number of BG IDs you wish to avail this service for

Delivery of URL, User ID & Password

− Upon submission of the form and its validation, you would receive an email containing

the Service Portal link, your User ID and a system generated password

− The email shall be sent on the Service Administrator‟s email ID mentioned in the form

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Tariff & Business rules Service is available only to Reliance Wire line Smart Office customers

No extra charges for subscription

Calls made using pins will be charged as per the applicable rate plan for the

DN (on which the pin was generated)

Pins cannot be generated on DN‟s with Intracircle / Intercircle On-Net Rate

Plan or on One India plans

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Making calls using pins Making calls using pins from your Smart Office lines

− Dial 0 to get PSTN dial tone

− Dial the service access number (*339). You will be guided by an IVR for

making calls

− Enter your PIN number when prompted

− Dial the destination number when prompted

Eg:

0*33912345602030381395#

PSTN

Access

Code

PBCS

Access

Code

Pin Destination

Number

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Making calls using pins

Making calls using pins from other Reliance Fixed Lines

− First dial the service access number (*339). You will be guided by an IVR for

making calls

− When prompted, dial your Registered Phone Number (SmartOffice DN on

which the pin was generated)

− Dial the PIN

− Dial the destination number

Eg: *33991223033100012345602030381395#

PBCS

Access

Code

PinSmart Office

Extension

Number

Destinatio

n Number

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Invoice for PBCS

Call made not using PINs

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Invoice for PBCS

Break up of Calls made

using PIN

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Portal & its Features…

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Portal login You (or System Administrator) will receive the Email with a URL link of PIN Based

Calling Service Portal, User ID and Password to provide access to portal.

Enter correct login Id,

password and CAN Id

Click on the login button

Click on the forget

password link to know

your password

Click on the change

password link to change

your password

Note: if the User is accessing the portal for the first time, then there will be a forced password change request and the

user will have to change his/her password.

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Generate, Edit and View PINs

On successful login this

page will be displayed

3 options are available to

you select

- New: To Generate New

PINs for DNs

- Edit: To Change Status or

reset the PINs for DN‟s

- View: To View the Status

of PINs for DNs

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Generating PINsSelecting New option will bring the User (Customer Administrator) to this page

User can select 1 of the 2 options

depending on the requirement

All DNs - A single PIN will be

generated for each DN in the group

(BG). Each pin will have the same call

type (either NLD or NLD+ILD)

Specific DNs – In this option, you

will be asked to enter number of lines

on which pins are to be generated.

After entering the same, click on “Get

Rows” button to get those many rows.

Enter SmartOffice numbers (10 digit)

& click “Generate Pin” for pin

generation.

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Options: Single/Multiple PINS & call type

On specifying no. of DNs required

and clicking „Get Row‟ button

those many rows shall be made

available.

Administrator can select single /

multiple option for every DN

Selection of attributes:

1. Enter the directory number in

the respective column

2. Select ‘Single PIN’ for

generation of single PIN for a

DN

‘Multiple PIN’ for generation of

more than one PIN for a DN

3. In „DN Call Type‟, select either

„NLD‟ or „NLD+ILD‟. Generated

pin will have that call type

allowed

4. Click „Generate Pin‟ for

generation of pins

When multiple option is

selected, number of pins can be

specified here (Max:50)

NLD or NLD+ILD

option can be

selected here

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Savings the PIN details

On generation of pins,

administrator can save the

same by clicking one of the

buttons:

Export to Excel

Export to HTML

Clicking OK will bring you to

the Welcome Page

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Editing PINs Options available to the

administrator

– All

– Specific DN‟s

Can change pin status to

„Active‟, „Suspend‟, „Delete‟

Can change the call type to

NLD or NLD+ILD

Reset option available

The „Old‟ and the „New‟

status of the PINs will be

displayed

User can save the DN-PIN

combination in „Excel‟ file

format and „html‟ file format

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View PINsThe User (Customer Administrator) will come to this page after selecting the View

Request option

User can view all the existing DN-

PIN combination along with the call

type & status of each pin

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In Summary, what you get is..

Capability for your users to make official calls from any Reliance Landline in the city

Complete Online Self Service Portal - Generate, Assign, Edit & Delete pins as required

Monitor your projects / individual user communication costs

Thank you