phone bank team copyright-2013©los angeles unified school district-all rights reserved

Copyright-2013©Los Angeles Unified School District-All rights reserved.

Phone Bank Team


Goal

Contact students and/or families to discuss one of the following concerns: • Did not complete of high school• Excessive absences to school last year

Gather information about:• The student’s current enrollment status if “No

Show” or “Dropout”• Reasons for history of poor attendance if

“Excessive Absence” Recommend a follow-up conference with the

Pupil Services staff member at the school to discuss options and resources as appropriate


Phone Bank Toolkit

Attendance record for each identified student

Decision Protocol Phone Call Log form Contact information for the Pupil

Services staff member at the school

List of local community resources


Phone Bank Team Guidelines

Call all of the numbers listed on the student’s attendance record (AT10) until you are able to establish contact with a parent or guardian

Introduce yourself with your name, and state that you are calling on behalf of the school

If no one is available, leave a message requesting a call back to the Pupil Services staff member at the school


No Shows and Potential Dropouts

A student who is a No Show or Potential Dropout is not currently enrolled at an LAUSD school.

• Inquire if the student is enrolled in any school.

• If so, please ask for the name, location, and phone number of the school, and ask for the approximate date that the student enrolled.

• If not, try to gather some information and engage the parent in taking a next step to further their child’s education.


No Shows and Potential Dropouts (Cont.)

If the student is not enrolled:

• Ask the parent how long the student has been out of school, and why?

• Does the parent feel that any resources might be needed to help the family? Such as:

Counseling Parenting classes Substance abuse rehabilitation

The Pupil Services staff member is available to help, so please encourage the parent or guardian to call or come in for a conference.


Moved Out of Area

Please ask for:• The name and relationship of the person

providing the information• New contact information for the family,

including the city and state of residence• New school information

Name of school City, State Phone number Approximate date of enrollment

History of Excessive AbsencesIntroduce yourself and explain that you are calling from the school to discuss the student’s attendance.

Inquire if the parent is aware of any reasons why the student misses so much school.

Express concern about the impact of excessive absences on academic progress.

If you think it is appropriate, inform the parent of California Compulsory Education Code (EC 48200), which mandates that all children ages 6 to 18-years-old must attend school.

Encourage the parent to meet with the Pupil Services staff member for a conference to discuss possible solutions, to request resources or to consider alternative educational options.



Documentation

Please record all information on the Phone Call Intake Form

Questions & Answers

Student Recovery Day 2013


phone bank team copyright-2013©los angeles unified school district-all rights reserved

Documents

school copyright

school city

lausd school

high school excessive

appropriate copyright

student enrolled

phone bank team copyright

pupil services staff