A Report on Summer Training carried out at Big Bazaar, Shahadra,Delhi.

Is se sasta aur accha kahin nahi !

By:- Vijay pal PGDRMBLS Institute of education

Man Behind Big Bazaar

Kishore Biyani is the Managing Director of Pantaloon Retail (India) Limited and Group Chief Executive Officer of Future Group.

He was born in August 1961. Kishore founded Pantaloons in 1997onsiders ‘Indianness’ as the core value driving the group

Mr. Kishore has won following awards and honors:

2006 Ernst & Young Entrepreneur of the Year award. 2006 Lakshmipat Singhania - IIM Lucknow Young Business Leader

Kishore Biyani

Indianness : confidence in ourselves.

Leadership: to be a leader, both in thought and business.

Respect & Humility: to respect every individual and be humble in our conduct.

Introspection: leading to purposeful thinking.

Openness: to be open and receptive to new ideas, knowledge and information.

Valuing and Nurturing Relationships: to build long term relationships.

Simplicity & Positivity: Simplicity and Positivity in our thought, business and work.

Adaptability: to be flexible and adaptable, to meet new challenges.

Flow: to respect and understand the universal laws of nature.

Core Values

ORGANIZATION STRUCTURE

Store Manager

Asst. store Manager

Dept. mgr

Asst. Dept Mgr

Team Leader

CSD

HR Mgr

Visual Merchandising

Asst . DM

Administration

Maintenance

House Keeping

Info

Security

Mkt. Mgr

Sales Mgr

Cashiers

Sales Department

CashieringThis department is responsible for the collection of sales amount i.e., cash sales.

There are in all 25 cash counters in the Store. There is a Head Cashier, to whom all the cahiers report and , the total sales amount collected.

Operations-

Wednesday Bazaar is a very important and popular event in Big Bazaar. Every Wednesday fabulous offers and great discounts are given on most of the products.

Weekends attract most of the customers as such good offers and discounts are given .

Big Bazaar celebrated Independence Day by having ‘Maha Bacchat Sale’ from August 12-16 and did a business of 1.85 Crores

Cashiering This department is responsible for the collection of sales amount i.e., cash sales. There are in all 25 cash counters in the Store. There is a Head Cashier to whom all the cahiers report and submit the total sales amount collected throughout the day by the cashiers. In addition to cash all leading credit and debit cards are accepted at no extra charge. Also Big Bazaar vouchers and Sodexho coupons are also accepted. A cashier at the time of opening his billing counter will be given an opening balance of Rs.500. The cashier has to ensure that all the offers applicable on respective products are given to the customer in his/ her bill. Also if any free items are given on some purchases, it should be informed to the customer clearly. After the billing is done, the cashier has to pack the products neatly in a plastic cover according to the customer’s needs.

At the time of closing the billing counter, the cashier has to give a statement of cash, with all particulars of different denominations of cash, amount collected through credit cards, amount collected in debit cards, amount collected in Sodexho coupons & Big Bazaar vouchers and also amount collected through Credit Notes.

Operations Wednesday Bazaar is a very important and popular event in Big Bazaar. Every Wednesday fabulous offers and great discounts are given on most of the products. Customers arrive in large numbers as they realize that it is on Wednesday that products are offered at the lowest prices.

On Saturday and Sunday also the customer turnout is high, as it is on the weekends that most of the customers find time for shopping. They arrive along with their family to enjoy the shopping experience. Good discounts and offers are also provided to attract more number of customers. Retailing is not just about selling products —it is about selling an idea. Why do people in shop when they are bored or depressed? It is not just because they have the money to buy, but because they want to go through an experience. It is very crucial in retailing to make customers relate to every product that is being sold, as well as the Store’s environment.

The Store administration comes under the Store Manager. Its functions are store maintenance, housekeeping, security etc.

The store maintenance is concerned with the proper running of the store in co- ordination with all the departments.

The Housekeeping is concerned with keeping all the departments of the Store clean and neat all the time .

The Security section is concerned with the security of the entire store. Security department keeps a vigilant check on all the people entering and departing at the various entry and exit points in the store.

They also maintain all the registers like employees’ attendance register, stock register, visitors’ register etc. They ensure orderliness in the store and prevent shrinkage or pilferage of goods to minimise the loss arising out of it.

Administration Department

Departments In Big Bazaar

APPAR

ELS

•Formal wear•Casual wear•Night wear•T-shirt•Jeans•Sarees•Dress materials•Ethnic wears•Party wears

FOOD

•Ready to eat•Ready to cook•Spices•Staples•International foods•Tea & Cofee

HOME &

PERS

ONAL CARE

CHILL STATIONS

•Shampoo•Detergent•Soap•Liquid Wash•Creams•Deodrant•Home cleaners•Utensils•Crokery•Bundles

•Soft drink•Packaged juice•Milk Items•Frozen foods•Ice creams

ELECTRO

NICS

BAZAAR

•Television sets •Washing Machines •Refrigerator •Personal Care •mBazaar •Microwaves •Small Appliances •Laptops •Computer Accessories •Kitchen Appliances

FASHION & JEWELLERY

•Footwear Bazaar •Beauty Care •Navara •Star Parivar •Meena Bindre

FUR

NITURE BAZAAR

OTH

ERS

SER

VICE

S

•Bakery •Loot Mart •Tulsi •Future Money •Future Generally

Living Room Bed Room Kitchen Dinning Rooms Kids Room Been Bags Paintings Decorative Items

Thank You…Any quaries??