performance report quarter 2 - dwfire

Performance Report Quarter 2

Dorset & Wiltshire Fire and Rescue Service Dorset

Dorset Local Performance & Scrutiny Committee

01/07/2018 - 30/09/2018

Item 18/37 Appendix A

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Dorset

Priority: Making safer and healthier choices

KLOE 1: How are we working with our partners to reduce fire and other community risks to improve the well-being and

independence of vulnerable people?

Action Code Action Name

1.1.1.35 How are we working with our partners in Dorset to reduce fire and other community risks to improve the well-being and independence of vulnerable people?

We are continuing to work with partners to try to ensure that we are targeting resources at the most vulnerable and trying to make every contact count. Our approach uses data and information to support the delivery of our prevention and education activities. We endeavour to identify those most at risk through a number of methods. This includes referrals from our partners, direct referrals from the public and by using specialist computer modelling software Pinpoint and MOSAIC. The modelling software uses data sets and algorithms to help us to determine where the most vulnerable in our communities are and this is actively used to target resources. We also ensure that our activities are being delivered to reduce local risks through the knowledge and relationships that are developed within the Area Management Team (AMT) via their partnership work and engagement with public and voluntary sector organisations. This use of intelligence across teams and departments informs the full range of activities we deliver including Safe and Well checks, youth engagement programmes, arson reduction and road safety initiatives. Records are kept, and work allocated across the service using the Community Fire Risk Management Information System (CFRMIS). Data sharing exists between key partners and although they are limited in their extent in some areas, our approach is being strengthened through the Dorset Information Sharing Concordant. Area Management teams also continue to coordinate work and build on partnership arrangements across the Service’s area to see where we can add value and help to protect vulnerable people though active participation in Community Safety Partnerships, safeguarding boards, strategic road safety boards, Drug and Alcohol boards and in supporting the domestic abuse strategies through signposting and our safeguarding arrangements. We have ensured that our Safe and Well advisors have been trained by public health to recognise more complex needs and to understand how and where individuals can be signposted to so that they receive a person-centred approach. In addition, all of our Safe and Well advisors and our operation crews have received safeguarding and dementia awareness training which has been invaluable in making sure we are able to signpost and request interventions from partners that are proportionate and appropriate. We continue to react to individual needs during our Safe and Well visits, but we have recognised that we need to develop our more consistent and thorough approach in areas such as translation services or where individuals may have disabilities that affect their communication. Crews are actively utilising Pinpoint in order to identify, prioritise and target higher risk members of the public. Work is progressing to further upgrade the pinpoint data overlays in order to better identify and define risk levels. Training for managers and crews is scheduled to take place this autumn. Work is continuing to update risk information held on premises and sites in order to better plan for incident response, where possible using partner agencies expertise and data. Specifically, work is ongoing with selected heath sites to batter capture access points, water supplies etc to allow a degree of operational pre-planning.

Officers are engaging with Police and Environment agency within the Dorset Rural Partnership group. Within this group a variety of intelligence led rural crime issues are targeted linking to driving down Arson and education farmers and remote businesses on fire and arson prevention.

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KLOE 2: How are vulnerable people receiving the support, advice and information they require reduce their risk of fire?


1.1.5.11 How are vulnerable people in Dorset receiving the support, advice and information they require to reduce their risk of fire

Progress comment: In Quarter 2 Dorset area undertook 970 visits, 85% of these visits have been carried out on homes that are classed as high to very high risk. The total of Safe and Well visits this financial year is 1832. These visits have been carried out by our team of Safe and Well Advisors as well as operational fire crews. All stations and advisors now have heat detectors to enable them to start fitting one in every kitchen when attending a Safe and Well visit. Crews now have CO detectors, which they can provide if they feel that the occupier doesn’t have the means to purchase their own but is in need of one.

In Sherborne we have attended three flu clinics to gain referrals and carers group to offer fire safety advice. We attended the Beaminster and Villages Local Area Partnership meeting, which was an excellent opportunity to network with foodbanks, PCSOs, POPPs and Bridport Community Shed. On Blandford station ground we have pinpointed a park home site in Tarrant Keyneston and 15 referrals were generated, as well as attended a flu clinic at Eagle House Surgery. In Wareham we conducted a talk at the Library; good contacts were gained and will plan another informal talk in the future.

The team have identified that some referral partners don’t seem to be making as many referrals and we have emailed them all reminding them of our eligibility criteria and how to make referrals. Our team are also actively visiting local groups and are looking at key Flu Clinics where appropriate referrals might be gathered. We have also attended the Weymouth and Portland Health and Wellbeing board as well as the sub group in East Dorset to look at loneliness and Isolation.

Our Autumn campaign will see us using the press and social media to increase the public’s knowledge of kitchen fire safety and statistics. We will use the National Fire Chiefs Council’s fire safety campaigns as well as our own. We will be using social media to particularly pass on safety messages to younger families, who may not be eligible for a Safe and Well visit and these messages will be boosted in Swindon. Resources will be available for occupiers who appear to be carrying out unsafe cooking practices. They will be provided with literature, a tea towel with safety messages, a spatula and a kitchen timer.

We currently reviewing the SAIL process and re-engaging with key stakeholders. A stakeholder meeting is being planned for November, with a view to gain support to fund SAIL for 2019/20 and beyond. The Safe and Well Team Leader has attended various partner meetings to present the benefits of our Safe and Well service, these have included Dorset County Partnerships; Weymouth and Portland Health and Wellbeing Locality Group; East Dorset District Council Locality Officers; West Dorset Locality Team Meeting. These meetings have provided us with the opportunity of speaking to Social Workers, Occupational Therapists, Area Practice Managers, Mental Health Practitioners, Assessment Support Coordinators etc

Case study - We visited a resident who was concerned about fire safety due to family members living with her, as a result of them being a victim of a recent arson attack. This caused huge anxiety for all the family. The fact that the child was registered blind added further risks. The elderly mother was also living with her, although she was fit and well, she was on the top floor and living entirely in one room. We provided fire safety advice, fitted smoke and heat detectors on each floor; sensitively approached and highlighted the increased risks present; looked at safe escape routes bearing in mind the very open plan layout and the lack of vision for the youngest member of the household; and not increasing the anxiety being experienced by the sister.

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Key Performance Indicators

KPI Title Period Time Frame Period Actual

Number of safe and well visits in Dorset County Council Month Sep 2018 352

The Advisor was able to reduce fire risks; was able to offer advice and explanation for all risks, which suited the homeowners learning style and provided reassurance to the family on all the identified issues. An escape route suitable for all members of the household was identified and alternative strategies explored. The home owner felt much safer and would follow all the advice given. She was confident that her family felt safer as a result of the visit and was grateful for all the help and information.

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Percentage of safe and well visits undertaken to high risk households in Dorset Quarter Jul-Sep 2018 90.7%

PRE01 - Number of fire related deaths - Dorset County Month Mar 2018 0

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PRE01A-Number of fire related deaths in accidental dwelling fires - Dorset County Council Month Mar 2018 0

PRE02A-Total number of fire related injuries in accidental dwelling fires - Dorset County Council Month Sep 2018 1

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PRE02-Total number of fire related injuries - Dorset County Month Sep 2018 1

PRE03_Number of accidental dwelling fires - Dorset County Month Sep 2018 14

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KLOE 3: How do we deliver our safety education to children, young people and communities, helping them build safer and

healthier lives?


1.1.6.12 How do we deliver our safety education to children, young people and communities in Dorset, helping them build safer and healthier lives?

Progress comment: Quarter 2 July – September. School visits continued during July and September delivering to 1558 children. Delivering the new Safe and Well lessons the children have learnt about fire/ burn prevention, smoke alarms, escape plans and calling 999, where possible these visits have been supported by Firefighters. Following a number of large incidents in the Shaftesbury area, a reassurance and consequences of anti-social behaviour assembly was delivered to Shaftesbury Primary School with the Education Officer and Shaftesbury Station. In addition, schools are being offered support by DWFRS Firefighters and Education Officers in their “Daily Mile”, encouraging physical activity and healthier lives. 133 pre-school children have been educated in not touching matches and what to do if they hear the smoke alarm. During the school holidays 384 children attended the “Safety Story” sessions at their local library.

The summer story was based around water safety, and we supported the Royal National Lifeboat Institution’s (RNLI) “Respect the Water” campaign with our delivery. Feedback was 100% positive on the suitability of the lesson, quality of resources, delivery. All responders felt the story was useful to the children and would recommend the Safety Story Session to other libraries. The comments were all positive such as “The ‘Water Safety’ event over the summer was very well received. The children enjoyed the activity and spoke very positively about it afterwards. It was obvious from the conversations that they had learnt about being safe around water whilst enjoying themselves. By far the best response though was from parents/carers who were pleased and impressed by the visit and how their children learnt about the dangers without being too frightened by the whole thing … we had several comments about the need for more talks regarding other various ‘dangers’ that children need to be aware of – ‘food for thought?’ Following the positive reception and delivery of the safety messages we will be running Safety Stories during October Half Term, looking at Halloween and Fireworks safety, including the road safety message of “Be Safe, be Seen”.

Over the holidays five family fun days were held across North Dorset. run by the North Dorset family partnership zone (Gillingham, Shaftesbury, Blandford, Sherborne and Sturminster Newton). These were attended by an Education Officer and three were supported by fire crews with a fire appliance. The Education Officer delivered the new Junior Firefit session to 206 children aged between 3 – 14 years old. The Junior Firefit session is an interactive session which helps the children take part in “firefighter” related activities, whilst learning about the importance of being active and eating healthily. Safe and Well messages were also delivered to the children and their parents/ carers. The feedback was positive and the education team will further develop the Junior Firefit to be delivered at Family Events and leisure centres during the school holidays. 129 children were educated in staying safe and well at Holiday clubs over the summer in Dorset and 24 young people in Community and Voluntary groups. This included the new programme for Pony Club Fire safety badge which will help those young people involved in ponies and horses to understand the importance of fire safety in rural locations such as stables and farms. A SPARC course was delivered at Dorchester Fire Station in September in partnership with Ansbury, a Dorset based charity that provides specialist careers advice and support for young people aged 16-25 who are not in education, employment or training. The course was commissioned as a result of a successful course delivered for the same Charity in Hamworthy during May 2018. Ansbury were solely responsible for the recruitment of young people to the programme and unfortunately only five Young People took up the opportunity to get

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involved however all five completed the course and gained an AQA Award in Fire Services Training.

The Young People that engaged in the course were high needs and hadn't engaged with education for a number of years. James (name changed) has been diagnosed with high functioning Asperger’s. He struggled initially with some of the instructions he was given due to him feeling they were too broad and not specific enough. He continued to work hard throughout the week and despite saying he wouldn't, he gave a short speech in front of family and friends at the Pass Out Parade. His Mum, who was in attendance thanked everyonefor their support to help him finish the course and even admitted "We normally really struggle to get him out of bed on a daily basis however this week he has been up before us nagging us to hurry up because he didn't want to be late!!"

Due to the success of the recent SPARC courses we have delivered in partnership with Ansbury they have booked in a five-day course to be held at Blandford Fire Station in March 2019. This will be aimed at their young people aged 16-25 who are not in Education, Employment or Training and will aim to develop their confidence, communication and team work skills.

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KLOE 4: How are we delivering effective road safety education to reduce the risk of road traffic deaths and injuries?

Actions


1.1.7.6 How are we delivering effective road safety education in Dorset to reduce the risk of road traffic deaths and injuries?

Progress comment: DWFRS has representation on the Strategic Group, Road Death Overview Panel, Tactical Group and Education Training and Publicity Meetings. All three DWFRS Road Safety Staff have now qualified road safety practitioners. They have attended both recognised road Safety courses run by Road Safety GB academy as recommended by The National Fire Chief Council

We have supported the Dorset Road Safe launch of the Don’t drink drive campaign for June and we delivered Safe Drive Stay Alive to Sir John Colfox Academy and The Beaminster School. We delivered SDSA to Queen Elizabeth School, Wimborne, 250 students (end of 2018 term) attended & Ferndown in September (200 students)

We have assisted the Police with Operation Close Pass in Weymouth in September. This targets drivers that do not provide 1.5 meters of clearance when overtaking cyclists (plain- clothes officer on a bicycle with cameras). Offending drivers are directed away from the road by police to a safe area, where they receive education through a practical demonstration. The education is an area where fire can assist as generally, it is better received.

Safe Drive Stay Alive - Schools We will be delivering the school SDSA roadshow with 30 schools currently booked (up from 12 at combination). We have a further seven schools targeted. This year expect more than 5,540 students to attend across Dorset, Poole & Bournemouth. The following schools are not currently attending in Dorset;

The Grange School, Christchurch Canford School, Wimborne Sturminster Newton High School, Dorset Shaftesbury High School, Dorset Bryanston School, Dorset Clayesmore School, Dorset Milton Abbey School, Dorset

Mod Project - We have completed the filming of the new MOD Road Safety Video (6 days in August). The new presentation will be called ‘Survive the drive’ and will be launched at the MOD’s Rose Bowel Awards in October. We will be testing and evaluating the presentation with the Army in November and we plan to have the whole presentation complete and ready for distribution from February 2019. This will then be delivered to Blandford and Bovington. Survive the Drive is a military-specific adaptation of the Safe Drive Stay Alive roadshow. Developed during 2018 in a partnership between DWfire, DSfire, Safe South West and the Ministry of Defence.

Launched at the MOD Rose Bowl Awards on the 8th October. We are delivering eight roadshows and carrying out an evaluating throughout November. The final version will be available to every RAF, Navy and Army establishment in the UK from the 7 January. 29 November will be a video only version, this will undergo an evaluation to see how effective it is compared to live speakers. This is because remote military establishments may not be able to recruit a live SDSA team, so we have developed the video module in place of the full team.

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In Dorset on the 21 November we will be visiting Blandford Camp for the first time.

The next Dorset event will be the 21 November. Same day as our Blandford Survive the Drive. Would like to get some fire personnel involved

National Road Safety Week 19 - 25 November Main Theme: Bike Smart – aimed at educating road users on Cyclists and Motorcyclists.

As a Service we will have • 1 school SDSA • 4 Military Survive the Drives • 2 Operation Close passes

Dorset area • 19th – Weymouth Pavilion SDSA – three colleges • 21st – Operation Close Pass – North Dorset or Bournemouth • 21st – Survive the Drive – Weymouth

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Number of people killed in road traffic collisions - Dorset Month Sep 2018 0

PRE07-Number of people seriously injured or killed in road traffic collisions - Dorset County Month Sep 2018 0

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Priority: Protecting you and the environment from harm

KLOE 5: How are we effectively working with our partners to safeguard the vulnerable people we come into contact with?


1.2.1.5 How are we effectively working with our partners in Dorset to safeguard the vulnerable people we come into contact with?

Progress comment: DWFRS represent on a Local Safeguarding Children’s Board (LSCB) Quality Assurance Sub Group. We have completed a report on Organisational Headlines’ to alert the LSCB to performance headlines and emerging issues. This will support the LSCB in its monitoring of key performance Information and help demonstrate the effectiveness of the partnership’s safeguarding activity. The report covers information about the strengths and challenges that we have in respect of our service’s safeguarding responsibilities, with a particular focus this quarter on Early Help.

Safeguarding Adults Boards are required to complete an Annual Report each year to provide an overview and evaluation of work completed by each partner organisation throughout the year, in line with the Boards’ four strategic priorities –

• Effective Prevention • Effective Safeguarding • Effective Learning • Effective Governance

We provided a critically reflective overview of our organisations’ work. From both a single agency perspective and multi-agency one, highlighting successes but also any challenges we face and how we propose to resolve these in the year ahead. This has been published in the Boards Annual Report.

Adults Boards requested that representatives from the partner agencies undertook “Line of Sight” visits to each-others partner agencies. The purpose of the visit is to increase understanding of how partner organisations operate and how safeguarding adults is incorporated into their service provision. The Boards Voluntary Sector Representative carried out a Line of Sight visit to DWFRS. A report followed which was presented at the next board meeting. Findings shared were positive. “This was a very interesting line of sight visit, I was really made to feel welcome (in DWFRS) and I was really impressed by the co-ordinated approach to safeguarding and the genuine commitment to the safety and wellbeing of vulnerable adults”.

The Safeguarding lead and Safeguarding administrator have developed a survey which will shortly be launched to all staff who have completed enhanced safeguarding training. The survey has been created to find out how well safeguarding has been embedded into the organisation and to see what direction safeguarding training needs to take in the coming year.

The Safeguarding lead has met with the Fire Control Manager to look into additional safeguarding training for fire control operators. By fire control staff having extra training it is hoped that they may prompt the need for the raising of a safeguarding concern if missed by crews providing information about the incident they are reporting back on.

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Safeguarding Co-ordinator has joined the National Fire Chiefs Council (NFCC) Safeguarding Co-ordination Work stream. The purpose of the work stream is to provide direction for the (NFCC) in relation to safeguarding children and adults at risk. To enable the NFCC complies with government legislation and guidance. This will also support DWFRS aligning local and national policy with HMICFRS inspection criteria. The Safeguarding Co-ordinator met with Devon and Somerset FRS and Hampshire FRS Safeguarding Co-ordinators to share best practice. The meeting was really useful, not only from the perspective of reviewing current practice, but also to remind us that the issues we face are common to us all.

The Safeguarding Co-ordinator attends a monthly meeting with other Safeguarding Leads (SL) from external agencies, ensuring we are compliant with national safeguarding legislation. We share best practice and receive peer support and supervision. The SL’s review cases referred to the group by the Safeguarding Adults Review Sub Group. The group look at complex cases where lessons can be learnt and how this can effectively translate into actions as a result of the group across partner organisations. This will be ongoing

DWFRS continue to attend Poole Hoarding and Self-neglect Panel meetings contributing knowledge and experience to complex cases. Following guidance which sets out the shared understanding across key agencies of how we jointly respond to very serious situations of adult self-neglect). The aim is to prevent death or serious injury by ensuring there is a shared multi agency understanding and recognition of issues involved in working with individuals who self-neglect, ensuring effective multi agency working and practice, agencies and organisations uphold their duty of care. Working alongside: Poole Adult Social Care, Dorset Health Care, Environmental Health, Dorset Police and Poole Housing Partnership plus other agencies when required on specific cases.

The Safeguarding Co-ordinator continues to work closely with Fire Safety, Safe and Well, Information Manager and the Community and Partnership Data Co-ordinator. Seeking advice on cases when required.

The Area Managers continue to represent the service on the local safeguarding boards across Dorset, Bournemouth and Poole, Wiltshire and Swindon. Area Manager Baker continues to meet with Dorset Police to discuss how as a service we can work with the Police to set up an Adult Multi Agency Safeguarding Hub (MASH).

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Number of adult safeguarding referrals from DWFRS - Dorset County Council Area Quarter Jul-Sep 2018 12

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Number of child safeguarding referrals from DWFRS- Dorset County Council Area Quarter Jul-Sep 2018 3

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KLOE 6: How are we providing advice, support and consistent regulation for local business, so they can meet their legal fire safety

obligations?


1.2.2.7 How are we providing advice, support and consistent regulation for local business in Dorset so they can meet their legal fire safety obligations?

Fire Safety teams are committed to working at the heart of local communities. We have a targeted business support programme to audit local and high street businesses to raise awareness of their fire safety responsibilities, to educate and drive up voluntary compliance in fire safety standards. We will focus on buildings where there is a sleeping risk, in line with Service Strategic Target of ‘Auditing 100% of high risk sleeping premises before 2020’ The current cumulative target of 52 is being exceeded by 11.9% and the department is on track to complete all by end of March 2020. In 2018/19 we have also targeted Residential Care Homes, accommodation above commercial units and Rogue Landlords of Houses of Multiple Occupation (HMO) and of course, continue to support the owners and occupants of the four high rise buildings in the Dorset area, following the sad losses at Grenfell Tower. The Protection department continues to support the provision of ‘High Rise Plates’ in order to provide risk critical information to Fire Crews during an incident. Our Aim is to: • Pursue a positive approach to business support and education aimed at promoting residential and commercial sprinkler systems • Further enhance our effective working practices with partner agencies such as the Care Quality Commission, Food Standards Agency, Environmental Health, Immigration and the

Environment Agency. To share intelligence and maximize our impact in reducing both commercial and residential risks. • Jointly address compliance issues in HMOs with Local Authority Housing to protect vulnerable people who often reside in this type of housing. Multi-Agency work continues to

support Housing and Police, Border Force and food standards agencies. • Promote the Primary Authority Scheme to offer professional and consistent fire safety advice across a broad spectrum of businesses. In this quarter (Q2) we have completed the following: 119 Building Regulations consultations all completed within the statutory 15 working day target13 ‘INS1’ Fire Safety Complaints (69% attended within 24 hours following

assessment) 20 Post fire audits 69 Fire Safety Audits with approx. 45 Licensing applications 117 false alarm activations - Department working with area team to identify repeat offenders and drive down instances

Common failings of inspected premises include - the failure to have completed a Fire Risk Assessment, wedged open or poorly maintained fire doors, inadequate education of staff in what to do in the event of fire, poor records relating to weekly fire alarm and monthly emergency lighting tests and out of date fire extinguishers.

Teams are progressing with Local Enterprise Partnerships to offer support to a wide range of businesses in fire safety. This will take place over the year at planned events with other teams such as Trading Standards, Environmental Health and Building control.

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The team promote the Primary Authority Scheme across the Service which supports business growth and consistency of enforcement action. The service currently has seven signed up Primary Authority partners including Astor, Selwood and Magna housing groups, RNLI and Oakland Furniture Group Protection Inspectors work with the Group Management team to identify instances of high occurrences of Unwanted Fire Signals and work with premises owners and managing agents to drive these down. Post Grenfell in June 2017 to date, much of the team’s work was dedicated to high rise and supporting building owners through testing times. We continue to contribute to the national debate on High Rise Improvements through analysis of the Hackitt report and contributing to the review of Building Regulations. The department supported the National Fire Chiefs Council (NFCC) Business Safety and Fire Door Safety Weeks during September with a series of seminars, drop in sessions and updates on the Service website. We will maximise our impact by using data within our management systems to overlay layers of risk data to target commercial buildings at greatest risk from fire. This is in addition to the corporate high risk sleeping target. We will work with operational crews and partners to expand our activity, where appropriate we will use Prevention teams in blended activity.

Our multi agency joint partner agency work such as Operation Galaxy has resulted in fire safety standards being raised. Our inspectors work closely with Safe and Well teams to deliver home safety advice ‘behind the front door’ to protect vulnerable people from fire. We have worked closely with partner agencies and organisers of large events throughout Dorset over the summer months in conjunction with the Event Safety Group. These include Bourne Free, Bestival and the Great Dorset Steam Fair.

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Number of enforcement notices served in Dorset (CC) Month Sep 2018 0

Number of prohibition notices served in Dorset (CC) Month Sep 2018 0

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Number of prosecutions in Dorset (CC) Month Sep 2018 0

PRO01-Number of fires in Non domestic properties-Dorset County Month Sep 2018 9

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KLOE 7: How are we identifying and driving down risks to the community, heritage and environment?


1.2.3.5 How are we identifying and driving down risk risks to the community, heritage and environment in Dorset?

Progress comment: We have a system and process for identifying and assessing operational and community risk, this is called Site Specific Risk Information. We liaise and coordinate with partners and risk owners/occupiers to produce operational information and guidance on the risk. This can include; tactical fire plans, salvage plans and environmental protection plans. This pre-planning allows greater focus on hazards to firefighters, the environment, heritage etc in the event of an incident. Winfrith is located within a heathland/SSSI area and we continue to liaise with the site especially now they no longer have their own fire and rescue response. We continue to run table top exercise to ensure their emergency plans are tested as part of their licencing processes for the site and are in the process of assisting with the planning of a practical exercise in the autumn.

We are reviewing our plans/maps and risk data for heath-land areas to give crews the best possible information to deal with incidents and reduce their impact. Work is continuing to test and validate risk information for Portland Bunkers UK Ltd (to become a top tier COMAH site) utilising an upcoming table top exercise in conjunction with the Civil Contingencies Unit and other partner agencies. We continue to work with Trigon Waste Management and revise our operational plan as necessary. We work with the local authority to integrate plans to deal with issues on the South West coast path and potential cliff collapse. Work has been undertaken with HM Prison Service to improve pre-planning and operational considerations at the County's prisons, following the fire at HMP Guys Marsh. The lessons jointly learned have been fed up to Governmental level to shape policy and the construction of prison buildings.

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Number of safe and well visits in Dorset County Council Month Sep 2018 352

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PRE01 - Number of fire related deaths - Dorset County Month Mar 2018 0

PRE01A-Number of fire related deaths in accidental dwelling fires - Dorset County Council Month Mar 2018 0

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PRE02A-Total number of fire related injuries in accidental dwelling fires - Dorset County Council Month Sep 2018 1

PRE02-Total number of fire related injuries - Dorset County Month Sep 2018 1

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PRE03_Number of accidental dwelling fires - Dorset County Month Sep 2018 14

PRE05-Number of deliberate fires (primary + secondary) - Dorset County Month Sep 2018 28

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PRE06-Number of fires - Dorset County Month Sep 2018 93

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KLOE 8: How do we effectively support local resilience partnership arrangements to make sure we can fulfil our statutory

responsibilities and improve community resilience?


1.2.4.5 How do we effectively support local resilience partnership arrangements In Dorset to make sure we can fulfil our statutory responsibilities and improve community resilience?

Progress comment: Dorset & Wiltshire Fire and Rescue Service (DWFRS) have continued to support the Local Resilience Forum by contributing to risk assessments of local risk, plan preparation, prevention activities, training, and response. This has been achieved by actively engaging with the LRF groups; Business Management Group, Risk Management Group, Training and Exercising Group and other sub groups.

As well as these routine planned activities DWFRS has worked closely with partner agencies to deliver a safe Camp Bestival and Bestival at Lulworth Castle it is normal that up to 30,000 people will attend each event (including approximately 15,000 children at Camp Bestival) plus up to 5,000 staff and entertainers on site. Unfortunately, due to severe weather (high winds and rain) the organisers decided to cancel the evening of the 29 July, this decision ensured that people could leave the site and move to a place of safety preventing anyone from coming to any harm.

DWFRS had to tackle a very large fire on Ferndown Heath and because of the size of the fire National Resilience Assets were used, this was a High Volume Pump (HVP) based at Christchurch. This was used so that large volumes of water could be pumped over long distances to tackle the fire. The HVP unit consists of two demountable modules transported on Prime Mover Lorries. Each module consists of two further sub-units, a hose retrieval system and all the associated ancillary equipment. The sub-units carry either 1km of hose of which there are three or the Hydrosub pumping unit. The speed and effectiveness of firefighting operations ensured that the fire was extinguished quickly and safely.

Staff are working with the Civil Contingencies Unit (CCU) and contributing to the Community Risk Register. Officers have attended meetings of the pan Dorset Prevent Meetings. Officers are an integral stakeholder in the recently formed 'Melcombe Regis Board' which is looking at creating opportunities for improvement in retail, housing, crime, health and environment in the Weymouth area. At the last meeting it was decided that DWFRS would also commit to part of the funding for this initiative and are currently involved in scoping for options in regard to Houses in Multiple Occupation. The District Commanders attend the Partnership Coordination Groups (PCG) in Weymouth, Purbeck, North, East and West Dorset. Where appropriate the safe and well co-ordinator has also attended these meetings to promote the work of the service and to look at how we can support partners. Officers attend the Pan Dorset Early Help board which seeks to identify and assist the most vulnerable in the community, focusing specifically on loneliness and transportation. The newly updated SAIL process is integral to this partnership approach. An increased focus on rural crime and disorder is being addressed by Dorset Police Rural Crime Team with Dorset officers included in this approach. The principal of the group is to drive down rural crime, educate farms and businesses in rural areas on crime prevention including arson.

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Priority: Being there when you need us

KLOE 9: Are appliances available when we need them?


1.3.1.5 Are appliances available in Dorset when we need them?

Progress comment: Current Performance is remains high with 82.6% RDS availability for the Dorset area this quarter. This figure remains stable as cover for shortfall is provided by RDS Liaison Officers working with station commanders to predict issues in advance. In addition, the area has developed an overtime management system, managed by the RDS Support Officers, which provides cover outside of office hours.

Some RDS sections provide 100% availability in addition to the wholetime stations. We are reviewing the RDS and Service degradation plan to prioritise station crewing when staff numbers are low. We are aware that, RDS retention is becoming increasingly challenging with knock-on effects in training and developing new drivers and supervisory managers.

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Percentage of sleeping risk properties where the first appliance met the response standard within the travel time ischrone-Dorset County

Quarter Jul-Sep 2018 75%

RES01-Percentage of sleeping risk properties where the first appliance met the response standard-Dorset Area Quarter Jul-Sep 2018 54.1%

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RES03-Percentage of incidents to other properties where the first appliance met the response standard-Dorset Area Quarter Jul-Sep 2018 52%

RES05-Percentage of road traffic collisions where the first appliance met the response standard-Dorset Area Quarter Jul-Sep 2018 63.64%


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RES07-Percentage of time RDS pumps are available to respond to incidents (RDS availability)-Dorset Area Month Sep 2018 0%


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KLOE 10: How effective and efficient are our response arrangements for dealing with the range of incidents we attend?


1.3.2.9 How effective and efficient are our response arrangements in Dorset for dealing with the range of incidents we attend?

Progress comment: Dorset Area's availability and performance against the response standards are good, especially when considered against the backdrop of supporting predominantly rural locations. Current performance to sleeping risks in quarter 2 is just over 60%, and an improved performance to RTCs achieving just over 87%. Officers review our performance against the service response standards and look to rectify any issues that impede our performance to individual incidents, such as traffic congestion, to wider service issues around mobilising technology. Where patterns emerge, specific plans are developed to reduce the impact. In Dorset there are five stations participating in the South West Ambulance Service Trust co responding scheme. These are Lyme Regis, Beaminster, Gillingham, Swanage and Cranborne and they attended 181 incidents in the first quarter which represents an increase from previous quarters. This is currently a SWAST trial.



Percentage of sleeping risk properties where the first appliance met the response standard within the travel time isochrone-Dorset County

Quarter Jul-Sep 2018 75%


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PRO02-Attended false alarms from automatic fire detection equipment - non domestic premises-Dorset Area Month Sep 2018 22

RES01-Percentage of sleeping risk properties where the first appliance met the response standard-Dorset Area Quarter Jul-Sep 2018 54.1%


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RES03-Percentage of incidents to other properties where the first appliance met the response standard-Dorset Area Quarter Jul-Sep 2018 52%

RES05-Percentage of road traffic collisions where the first appliance met the response standard-Dorset Area Quarter Jul-Sep 2018 63.64%


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RES11-Number of people rescued at fire related incidents-Dorset Area Month Sep 2018 1

RES12-Number of people rescued from RTCs-Dorset Area Month Sep 2018 11


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RES13-Number of people rescued from flooding-Dorset Area Month Sep 2018 0


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KLOE 11: How are our operational staff prepared for the identified hazards and risks associated with the range of

incidents they are likely to attend?


1.3.3.13 How are our operational staff prepared for the identified hazards and risks associated with the range of incidents they are likely to attend in Dorset?

We proactively manage and monitor our staff's operational competence, including attendance on courses and other events. The current performance against the elements of the operational licence measures are generally high although unavoidable cancellation of some supervisory incident management courses has affected this figure temporarily while the courses are rescheduled. Training continues to be planned quarterly for the RDS and this includes combined training between stations and district exercises. This supports the maintenance of competence; current levels are 78% (RDS) 91%(WDS)

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PEO101-Percentage of Operational managers maintaining the Incident Command assessment aspect of their Operational licence- Dorset Area RDS stations

Month Sep 2018 91.01


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PEO101-Percentage of Operational managers maintaining the Incident Command assessment aspect of their Operational licence- Dorset Area Stations (WT)

Month Sep 2018 100


PEO102-Percentage of Operational personnel maintaining the SIM3 aspect of their Operational licence - Dorset Area Stations (RDS) Month Sep 2018 37.93

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PEO102-Percentage of Operational personnel maintaining the SIM3 aspect of their Operational licence - Dorset Area Stations (WT) Month Sep 2018 64.71


PEO103-Percentage of Operational drivers maintaining the ERD aspect of their Operational licence-Dorset Area (RDS) Month Sep 2018 94.57

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PEO103-Percentage of Operational drivers maintaining the ERD aspect of their Operational licence-Dorset Area Stations (WT) Month Sep 2018 100

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PEO104-Percentage of Operational personnel maintaining the BA/FBT aspect of their Operational licence - Dorset Area Stations (WT)

Month Sep 2018 93.33


PEO104-Percentage of Operational personnel maintaining the BA/FBT aspect of their Operational licence - Dorset RDS Stations Month Sep 2018 78.15

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KLOE 12: How do we learn from operational and community risk to improve the response services we provide?


1.3.4.5 How do we learn from operational and community risk in Dorset to improve the response services we provide?

Progress comment: For larger incidents and those of special interest we hold formal, and sometimes multi-agency debriefs to determine any learning points and to build on good practice. In addition, we have an operational effectiveness procedure to capture individual learning points and successes which are then fed back into the Service. Where regrettably we may have had a fire fatality we hold a multi-agency case conference to determine what if anything could have been done better and to better inform how to improve our service along with our partners.

Debriefs held for the Blandford brewery fire and planned for the Ferndown common fire. Routine at incident debriefs help operational staff to maintain and develop their skills. Learning from these events is easily recorded through the operational effectiveness system.

performance report quarter 2 - dwfire

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