pcso 2015 strategic training plan - pcso.gov.ph · manual of corporate governance (communication...

PCSO 2015 STRATEGIC TRAINING PLAN Objectives:

1. The PCSO CY 2015 Strategic Training Plan (PLAN) aims to align professional development programs towards the attainment of the agency’s targets;

2. The PLAN reinforces PCSO’s investment and commitment towards the continuous and structured career development of its most valuable resource- PCSO Workforce- in that the PLAN would result in equipping its workforce with enhanced and/or new skills under the rationalized PCSO; and

3. The PLAN will serve as a strategic approach towards the establishment and promotion of an engaged workplace where seminars/trainings/for a and workshops are categorized according to job competencies, operational requirements of each offices and ultimately, the agency’s outcomes under the balanced score card and/or strategy map.

EXPECTED COMPETENCY/

AGENCY OUTCOME

TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE

RESPONSIBLE

OFFICE & PROVIDER

NUMBER OF

PARTICIPANTS

BUDGET (inclusive kits,

venue, meals ,PF of facilitator and taxes)

GOOD

GOVERNANCE

Annual Strategic

Corporate Planning/ Islands of Good

Governance

(2 DAYS-OUT OF TOWN)

Review of the agency’s

balanced score card and target setting

Board, AGMs, DMs

and Executive Offices Head

Within April-May

of each year

Corporate Planning

Department (CPD) in collaboration with

Institute for Corporate Directors

(GCG Accredited Training Provider)

40 pax (with support

staff)

600,000.00

Annual cascading of

agency targets, Board initiatives and Strategic

Performance Management Planning

(SPMS)

(1 DAY PER BATCH)

Aligning individual performance

towards the attainment of agency targets

Note:

Required under GCG MC 2013-

02 (re-issued) ; the PCSO Manual of Corporate

Governance (Communication plan for workforce and SPMS); CSC MC No. 6, series of 2012

AGENCY WIDE

Batch 1:

AGMs, DMs and Executive Offices

Head:

Batch 2: Branch Managers

and Division Chiefs (to be tasked to do

cascading to subordinates)

Batch 3-onwards:

All other personnel up to the lowest in

rank

2 weeks after Performance Agreement Negotiation

(PAN) with GCG

CPD

(Responsible Department for

Office Performance Commitment and

Review (OPCR) under the SPMS)

Human Resource

Department (HRD) –IPCR under the

SPMS

Batch 1: 90 pax (with support

staff)


staff)

1,000,000.00

Annual Operations/

Services Review and Risk Management Planning

(2 DAYS/BATCH;

Customized/i-house)

SWOT analysis of the day to

day operations and management of current and anticipated

risks in gaming operations and delivery of charity services

Batch 1

Pre-Assessment (hearing it from the

ground): Branch Managers

and Division Chiefs

Within 2

rd week

of November of each year

CPD in collaboration with Gutherie Jensen

Consultants, Inc.


staff) Batch 2: 40 pax (with support

staff)

600,000.00

GOOD GOVERNANCE

Note:

Required under the PCSO Manual of Corporate

Governance (Communication plan for workforce and risk

management plan)

Batch 2 Assessment Proper Board, AGMs, DMs

and Executive Offices Head:

Addressing issue in the alignment of individual performance to office

performance and ultimately to agency

performance using the CSC approved PCSO-

SPMS

(1 day per batch)

To highlight the phases of office

and individual performance objective-setting, progress

review, monitoring/coaching and intervention, rewards

systems including problem areas under the PCSO SPMS.

Batch 1: AGMs, DMs and Executive Offices

Head:




4th

week, November of

each year

(i.e., to give time for performance

negotiation at the Sector down to

individual level in the month of

December in time for next year’s

SPMS cycle

CPD and HRD in

collaboration with the CSC Field Office

assigned to PCSO for CY 2015

In-house c/o CPD for the succeeding years

(CY 2016-2017)


staff)


staff)

400,000.00

At least two (2)

Distinguished Corporate Governance Series for

Directors/Board Officers per annum

Best practices sharing on good governance

Board of Directors General Manager Board Secretary

Available

every quarter

Institute for

Corporate Directors (GCG Accredited

Training Provider)

7 pax

(@P25,000 x 2 sessions)

350,000.00

EXPECTED

COMPETENCY/ AGENCY OUTCOME

TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE

RESPONSIBLE OFFICE & PROVIDER

NUMBER OF PARTICIPANTS

BUDGET (inclusive kits, venue, meals ,PF of facilitator

and taxes)

LEADERSHIP

(MANAGEMENT AND SUPERVISORY

SKILLS)

Leading Strategy

Execution for competitive advantage

(2 days; customized/

in-house)

Follow through of the annual

Strategic Corporate Planning for Middle Management

Best practices sharing in executing/implementing

performance targets

Branch Managers

and Division Chiefs

2

nd week of

January 2015

CPD in collaboration with Gutherie Jensen

consultants, Inc.

90 pax

(with support staff)

450,000.00

Managing High

Performance Teams

Workplace engagement

towards the attainment of the agency’s targets

Batch 1

AGMs, DMs and Executive Offices

Head:


and Division Chiefs

2

nd week

February 2015

HRD in collaboration

with CSC-CSI

90 pax

450,000.00

Annual Supervisory

Training Tracks 1, II & II

Succession planning for

middle management

Batch 1: (CY 2015) Branch Managers

and Division Chiefs Batch 2 onwards:

SG 18 to SG 23

Every August

(CY 2015-2017)


with CSC-CSI

CY 2015-90 pax CY 2016-90 pax CY 2017-90 pax (@ P5,000/pax)

450,000.00/annum

Effective Branch

Management Tracks I, II and III

Leadership competency in

managing unique operational constraints of all PCSO Branch

Office

Select Branch

Operations technical staff, Branch

Managers,& DMs

4

th week

February 2015


with the OAGM, Branch Operations

(identified provider or with the CSC-CSI

87 pax 6 DMs

(@P5,000/pax)

465,000.00

Fundamentals of an

effective Project Management

Basics of project

conceptualization, management, monitoring & evaluation

Batch 1:AGMs, DMs

and Executive Offices Head:

Batch 2:Branch Mgr. &Division Chiefs

2

nd week

March 2015


with CSC-CSI

Batch 1-30 pax

Batch 2-90 pax

600.000.00

EXPECTED


TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE




and taxes)

ADMINISTRATIVE SUPPORT

(Common to all offices)

Electronic records filing, management and control

Effective data management and retrieval

All secretaries, clerks, Division assistants and

administrative aides

CY 2015-2017 4

th week March

HRD in collaboration with CSC-CSI;

Customized/in-house

At least 200 pax per year until

CY 2017

500,000.00/year

Effective Communication Skills (Level 1)

Basic English and writing skills All secretaries, clerks, Division assistants and

administrative aides including driver

couriers

CY 2015-2017 2

nd week April

HRD in collaboration with CSC-CSI

Customized/in-house


CY 2017

500,000.00/year

Microsoft office fundamentals and tricks

for effective office reports

Basic computer literacy (MS Office, Excel and power point)


administrative aides including driver

couriers

4th

week April HRD in collaboration with CSC-CSI

Customized/in-house


CY 2017

500,000.00/year

Fundamentals of income taxation, personal exemptions. Fringe

benefits , de minimis and BIR Updates

Basics of Income tax Batch 1: AGMs, DMs and Executive Offices

Head:




CY 2015

4th

week January 2015

HRD in collaboration with Accounting and Budget Department

and BIR; Customized/in-house

.

Batch 1-30 pax Batch 2-90 pax

300,000.00/year

Fundamentals of supply and inventory management

Consumption based office supply inventory (distribution/

monitoring) and prudent forecasting

ASMD and Security Printing Department

and all supply personnel per Department

2

nd Qtr. CY 2015

HRD in collaboration with CSC-CSI;

Customized/in-house

90 pax @ P5,000/pax

450, 000.00

EXPECTED


TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE




and taxes)

CUSTOMER CARE

COMMON (IN ALL OFFICES)

Customer Service Series:

People handling skills

Good grooming and good inter-

personal skills in handling customers


2

nd week May

HRD in collaboration with Gutherie Jensen

Consultants, Inc.

Customized/in-house


CY 2017

600, 000.00

Customer Services Series:

Orientation on Citizen’s Charter (work flow) for

all PCSO frontline services to the public

Cascading of PCSO’s Manual of Operations- ISO certified QMS.

Corporate Governance

All personnel

February-March

2015

Customized/in-house HRD in collaboration

with the QMS Training Team

All personnel

1,000,000.00

Customer Services Series: Creating a responsive

and simplified customer feedback mechanism

Monitoring, evaluation and

providing a pro-active action plan for customer feedbacks for

all frontline services

Branch Managers

and Division Chiefs

1

st week, March


with CSC-CSI

90 pax@

P5,000/pax

450,000.00

EXPECTED


TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE




and taxes)

FINANCIAL OUTCOME

(Sales and marketing series

specific to PCSO’s revenue

targets)

4Ps of Marketing (Price, Product, Promotion and

Place)

To know the fundamentals of sales and marketing and crafting strategic sales and

marketing plan

Product Standard & Development Dept. (PSDD)-All staff & DM

Gaming Technology Department (GTD)-DM and Division Chiefs

Security Printing Dept.-DM and Division Chiefs

Branch Operations Sector (AGM, DMs BMs and Division Chiefs)

1st

Quarter 2015 Ateneo Center for Continuing Education

Or

Gutherie Jensen Consultants, Inc

Batch 1- Gaming Product and

Marketing Sector

Batch 2-Branch Operations

Sector

800,000.00

Creating a Strategic Marketing Plan: Aligning

strategy, structure, people and process to

improve revenues

To know the fundamentals of sales and marketing and crafting strategic sales and

marketing plan

Product Standard & Development Dept. (PSDD)-All staff & DM

Gaming Technology Department (GTD)-DM and Division Chiefs

Security Printing Dept.-DM and Division Chiefs

Branch Operations Sector (AGM, DMs BMs and Division Chiefs)

1st


Or

Gutherie Jensen Consultants, Inc.


Marketing Sector


Sector

800,000.00

FINANCIAL OUTCOME

(Sales and

marketing series specific to

PCSO’s revenue targets)

TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE




and taxes)

Fundamentals of market research and customer satisfaction surveys to build and retain clients

Development, penetration of new market niche including introduction of marketing

strategies based on what the customers need and preference.

Same as above 1st


Or



Marketing Sector


Sector

800,000.00

Managing retailers and creating new marketing

channels for competitive advantage

Stakeholder management of retailers and provision for

retaining their loyalty to PCSO and its gaming products.

Same as above 2nd


Or



Marketing Sector


Sector

800,000.00

Brand differentiation and management in the

competitive market place

Unique product marketing for PCSO games in the light of proliferating illegal number

games and evolving preference for social media marketing

Same as above 3rd Quarter 2015 Ateneo Center for Continuing Education

Or



Marketing Sector


Sector

800,000.00

Annual Marketing trends, innovations in the

digital age

Best practices for building and retaining customers and

marketing strategies in the Philippine Setting

Same as above 4th

Quarter 2015 The Sales and Marketing Institute of

the Philippines Or

Gutherie Jensen Consultants, Inc


Marketing Sector


Sector

800,000.00

EXPECTED


TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE




and taxes)

SOCIAL IMPACT

(Specific to Charity and Social Services

targets)

Re-Orientation on IMAP

and other Program

Compliance with COA and GCG reportorial requirements, latest

Board initiatives, etc.

Part of Charity Sector’s Strategy Execution

CAD, Medical

Services, Branch Managers/ Social

Workers and Accountants

1

st Quarter 2015

OAGM for Charity

Batch 1-CAD and medical Services Batch 2- Branch

Managers, Accountants and Social Workers

800,000.00

Public Relations-Effective

Customer Care for indigent and institutional

clientele and fostering corporate goodwill

during calamities and disasters

Effective customer care and

relations

CAD and Medical

Services

1

st Quarter 2015

HRD in collaboration with Gutherie Jensen

Consultants, Inc.

90 pax,

450,000.00

Strategic Charity project development, monitoring

and evaluation

Charity Project management

capability building

CAD and Medical

Services

2

nd Qtr.2015


with CSC-CSI

40 pax

200,000.00

Essentials of project

impact evaluation and importance of customer

satisfaction surveys

Charity Project management capability building

CAD and Medical Services

2nd

Qtr.2015 HRD in collaboration with CSC-CSI

40 pax 200,000.00

EXPECTED


TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE




and taxes)

INTERNAL PROCESS

/LEARNING & GROWTH

OUTCOME

COMPUTERIZED ACCOUNTING SYSTEM(CAS)

Orientation, Training and

Technology Transfer (8 Modules)

Annual Budget Orientation Seminar for CY 2016

Integrated and electronic fiscal

management system (to link system gaps of all offices) and

a program geared towards judicious fund management and

monitoring.

Accounting and Budget Department (ABD)

Assets and Supply Mgmt. Dept.(ASMD)

Treasury Department (TB)

CAD

All Branches

Procurement/BAC

ABD personnel

1st

-2nd

Qtr. 2015

3

rd Qtr. 2015

OAGM Management Services and ABD together with the out-sourced provider of CAS ABD

Identified staff from the ff. offices:

Accounting and Budget Department (ABD)

Assets and Supply Mgmt. Dept.(ASMD)

Treasury Department (TB)

CAD

All Branches

Procurement/ (BAC/SBAC)

ABD

1 lot with separate budget

(14, 451,900.00)

50,000.00

HUMAN RESOURCE INFORMATION SYSTEM (HRIS) Capability building and introduction of Competency Based Recruitment & Promotion System (CRPB-4 Modules) and complementary programs

CRPB Modules: − Competency Modelling and

Profiling − Development of Competency-

based QS and Job Descriptions − Competency Assessment − Integration in the recruitment

and promotion system Competency based training planning and evaluation:

− Training needs analysis − Training Tool Kit

HRD

HRD

1

st-2

nd Qtr. 2015

3rd

-4th

Qtr. 2015

HRD in collaboration with CSC-CSI HRD in collaboration with CSC-CSI

30 pax @ 5,000/pax x 4 modules 30 pax @ 5,000/pax x 2 modules

600,000.00

300,000.00

INTERNAL PROCESS

/LEARNING & GROWTH

OUTCOME

Cascading of HRIS and employees handbook

All personnel

CY 2015-2016

HRD

By batches

1,000,000.00

NATIONWIDE ON- LINE LOTTERY SYSTEM (NOLS) Orientation, Training and Technology Transfer (CY 2015-2016)

Integrated and electronic

gaming management and control system link system gaps

of all offices) and a program geared towards judicious revenue generation and

monitoring.

Orientation on the new software and hardware including

system operations manual (troubleshooting and preventive

maintenance)

Batch 1- Gaming

Product and Marketing Sector

(GPMS)

Batch 2-Branch Operations Sector (BOS) Batch 3-onwards: All retailers

Subject to the

approval by the Office of the

President of the Terms of

Reference (TOR) for the bidding

for NOLS;

To be implemented

during the test-run of NOLS

GPMS and BOS

To be confirmed upon OP approval of the NOLS TOR and after its successful public bidding

Separate Budget to be confirmed upon OP approval of the

NOLS TOR and after its successful public

bidding

MANAGEMENT INFORMATION SYSTEM(MIS) 35 Modules

IT competency building and provision for efficient and effective IT services within and among all PCSO offices (i.e., Software development and implementation; web development;, intranet hardware management, trouble shooting and maintenance, system data integrity and security, etc.) Requirements of National Computer Center for PCSO’s ISSP program

ITSD

Within 2015

ITSD (Out-Sourced)

30 pax

8,152,500.00

INTERNAL PROCESS

/LEARNING & GROWTH

OUTCOME

GAMING DATA SECURITY MANAGEMENT 8 Modules

For gaming security enhancement and capability building against on-line threats:

IT Security Auditing

Foundations of Information Security

Network Penetration Testing

Network Vulnerability Assessment

Web Application Penetration Assessment

OWASP Top Ten OWASP Security Testing Framework

All personnel under the Data Security Division, OGM

Within 2015

Out-sourced

11 pax

1,043,900.00

QualityManagement System (QMS) ISO Certification for

Head Office QMS

ISO Certification for Branch Offices QMS

For uniform and industry standard delivery of core processes Trainings, documentation requirements, etc,

Agency wide

(CY 2015-2017)

PCSO QMS Team and Sub-Committees

Agency wide

8,000,000.00

(Head Office and Branch Offices)

Philippine Government Internal Audit Manual (PGIAM)/National Guidelines on Internal Control System (NGIS)

Updating and strengthening of PCSO’s Internal Controls

IAS

(All Auditor II-V)

Within CY 2015

Out-sourced

17 pax

578,000.00

EXPECTED


TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE




and taxes)

AFFILIATION IN PROFESSIONAL ASSOCIATIONS

LAWYERS:

At least one (1)

Mandatory Continuing Legal Education (MCLE)

IBP National Convention

(Every 2 years)

Supreme Court Bar Matter No.

850 (all lawyers must attend continuing legal education); and

Supreme Court Bar Matter 1922

Best practices sharing and law updates

All lawyers within

the agency

Per Compliance Period (every 3

years)

Every 2 years

Legal Services in

collaboration with the OGCC or any SC

Accredited MCLE providers

All lawyers at

PCSO regardless of assigned

office including members of the Board and Board

Secretaries.

5 Lawyers from Legal Services

and other offices (rotation)

600,000.00

300,000.00

ACCOUNTANTS/ AUDITORS:

Annual convention/seminar

Best Practices sharing and updates on applicable laws, rules and regulation including innovations

AGM Management Services

Concerned staff: ABD /IAS including Branch Accountants

Annually AGIA GACPA PICPA

AGM Management

Services Concerned staff:

ABD /IAS including Branch

Accountants

900,000.00

SOCIAL WORKERS; Annual convention /seminar

Best Practices sharing and updates on applicable laws, rules and regulation including innovations

Charity Sector (CAD Social Workers) Branch Operations (Branch Office Social Workers)

Annually

Association of Medical Social Workers, Inc. (AMSWPI)/ Philippine Association of Social Workers, Inc. (PASWI)

All Social Workers under the OAGM for

Charity and Branch Offices

nationwide

900,000.00

Medical (Doctors) Annual convention /seminar

Best Practices sharing and updates on medical

breakthrough and ethical standards

Charity Sector (Medical Services)

Annually

Philippine Medical Association (PMA) or Specialty Medical Society/Association

All Medical Doctors under the OAGM for

Charity

450,000.00

AFFILIATION IN PROFESSIONAL ASSOCIATIONS

Ancillary Medical Profession (Dentist, etc. ) Annual convention /seminar

Best Practices sharing and updates on ancillary medical breakthrough and ethical standards

Charity Sector (Medical/Dental Services)

Annually Philippine Dental Association, etc,

All dentist and other ancillary medical professional under the OAGM for Charity

450,000.00

Allied Medical Profession (Nurse, Medical Technologist, etc.) Annual convention /seminar

Best Practices sharing and updates on ancillary medical breakthrough and ethical standards

Charity Sector (Medical/Dental Services)

Annually PMET, PNA, etc.

All allied medical professionals under the OAGM for Charity

450,000.00

EXPECTED


TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE




and taxes)

VOCATIONAL

TRAININGS

TESDA Vocational Seminars

Capability building, re-tooling

and skills enhancements

Security Printing Personnel, mechanics and technicians and driver couriers

Within CY 2015

TESDA

All qualified

personnel based on job

description

800,000.00

EXPECTED


TRAINING/ SEMINAR/

WORKSHOP

PURPOSE

FOCUS GROUP

SCHEDULE




and taxes)

AFFILIATION IN WORLD GAMING ASSOCIATIONS AFFILIATION IN ASIA-PACIFIC GAMING ASSOCIATIONS

WORLD LOTTERY ASSOCIATION (WLA)-International Conference

Exposure to world gaming

industry best practices; gaming risk updates; and responsible

gaming practices

Board, Management and officers from GPDMS and/or Branch Operations

Annually

WLA

(By invitation)


2,000,000.00

ASIA PACIFIC LOTTERY ASSOCIATION (APLA)- International Business Seminar/ Regional Conference

Exposure to regional (Asia-Pacific) gaming industry best practices; gaming risk updates; and responsible gaming practices


Annually APLA (By invitation)


2,000,000.00

AFFILIATION IN INTERNATIONAL PROFESSIONAL ASSOCIATIONS

World Jurist

World Congress of Accountants

Poverty Alleviation Congress

Disaster Response Congress

Industry standard best practices exposure

Board officers and Management

Annually

By invitation

Board officers AGMs/DMs

2,000,000.00

PRODUCTIVE TEAM

Team Building Sectoral and Departmental

Within 2015 1,726 Officials and Employees

4,315,000.00

PROPOSED BUDGET FOR CY 2015 STRATEGIC TRAINING PLAN 49,354,400.00

CONTINGENCY 645,600.00 GRAND TOTAL 50,000,000.00

pcso 2015 strategic training plan - pcso.gov.ph · manual of corporate governance (communication...

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