Fast Forward reportGovernment response

Andrew Mills

Queensland Government Chief Information Officer

Envisaging our digital future• A co-design process– a kick off

workshop with industry, academia and all levels of government

• Extensive analysis of international and other jurisdictions digital strategies and success measures

• Surveys completed by 500 + public servants state-wide

Measurement a key

LOW HIGH

LOW

Characterising the marketplace for Queensland Government services (e.g. health, education, transport, accommodation, community and other services) in the year 2025.

Digital immersion

Insti

tutio

nal C

hang

e Scenario 4 – Stargate A complete reinvention of digital technologies and the institutional

landscape and a deep dive into the knowledge and services economy

transforms service delivery systems. This is a world laden with amazing opportunities for individuals and

society. But does everyone make the transition or do we see a digital

divide?

Scenario 2- New Order

Service delivery occurs with mostly current day technologies combined

with bold new organisational designs and innovative institutional arrangements. Can the new

institutional arrangements perform adequately without much change in technological capabilities and use?

Scenario 3 - Turbocharge

Rapid advances and adoption of digital technology improves service delivery capabilities and modes but organisational and administrative

structures are relatively unchanged. Will our existing structures perform adequately for a digitally enabled

service delivery setting?

Scenario 1 - Heritage

Despite limited advances technology penetration is bumpy and uneven. There is little change to business models. The landscape for public

services is similar to today. But if the rest of the world is plugged in and

connected what happens to incomes and job opportunities in Queensland’s

economy?

The scenarios HIGH

The scenariosA tool for ‘Wind Tunnel Testing’ Digital Strategy

Health services

Policingservices

Transportservices

Education services

Accommodationservices

Community services

Performs well?

Revise Strategy

No

Heritage

New Order

Stargate

Turbocharge

Implement StrategyYes

Scenarios

Data61 relationship

What we hear and see are the barriers to Cloud Computing*:• Security• Switching costs• Lack of Expertise• Conflict with internal technology/operations*Data sourced from ABS, Huddle Whitepaper, KPMG

• As-a-service delivery model utilising cloud computing

• Pilot new cloud-based capabilities (etc. Google mail, Basecamp, Wrike)

• Assisting agency with on-boarding of O365 mail services

• 1WS ICT

Leverage industry innovation

Opportunities for transformational change

• Questions• For further information contact:

Andrew Millsqgcio@qgcio.qld.gov.au

Thank you