part 6 in human behavioral organization

8/12/2019 Part 6 in Human Behavioral Organization

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Chapter 6COMMUNICATION

Abante, Vea Gypsy

Alcaraz, Maribeth

Gutierrez, Hennie Alyssa

Gonda, MajicelNoche, Jerica

Rea, Emerson
http://localhost/var/www/apps/conversion/tmp/scratch_8/A%20Brief%20History%20of%20Communication.mp4


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What is Communication?

Purpose:

requirement for survival and growth

Basic definition:

transfer of information

Goal:

to have the receiver understand the message as it was

intended


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The Conflict in the Communication Process

The transfer process is affected by a

number of factors that either HELP or

HINDER the message.


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Importance of Communication

...is to know and be knowledgeable aboutimportant concerns in their organization:

what their organization is

what objectives wants to achievewhat their roles are in achieving the organizations

objectives

how they will achieve those objectives

who the individual member of the organizations are
http://localhost/var/www/apps/conversion/tmp/scratch_8/Communication%20in%20the%20Workplace.mp4


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Goal

EFFECTIVE COMMUNICATION


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The Communication Process

Noise

Sender

Receiver

Noise

CHANNEL

MESSAGE

FEEDBACK

ENVIRONME

NT

ENVIRONMENT

ENVIRONMENT

ENVIRONMENT
http://localhost/var/www/apps/conversion/tmp/scratch_8/The%20Communication%20Process%20Model%20Captioned.mp4


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Basic Methods of Interpersonal

Communication

1. Verbal

2. Written

3. Non-Verbal Communication


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Functions of Communication

1. Information Function2. Motivation Function

3. Control Function

4. Emotive Function


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BASIC GOALS OF

EFFECTIVE COMMUNICATION

1.To gain goodwill2.To inquire

3.To inform

4.To persuade


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BARRIERS TO

COMMUNICATION


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FILTERING

refers to manipulation ofinformation so that it will be seen

more favorably by the receiver.


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SELECTIVE PERCEPTION

receivers selectively see and

hear messages based on theirneeds, motivations,

experience, background, and

other personal characteristics.
http://localhost/var/www/apps/conversion/tmp/scratch_8/How%20to%20avoid%20arguments%20and%20confrontation%20in%20the%20work%20place%20_%20Effective%20Dialogue.mp4


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INFORMATION OVERLOAD

refers to the condition in which

information inflow exceeds anindividuals processing capacity.


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EMOTIONS

The receivers feelings affecthis ability to understand any

message sent to him.


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LANGUAGE

Words do not always mean thesame thing to different people.


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COMMUNICATION APPREHENSION

refers to undue tension andanxiety about oral

communication, written

communication or both.


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ABSENCE OF FEEDBACK

does not provide the sender theopportunity to correct misimpressions

about the message sent.


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PHYSICAL SEPARATION

refers to inferences to effective

communication occurred I theenvironment where the

communication is undertaken.


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LACK OF CREDIBILITY OF THE

SENDER

a type of barrier that should beovercome by leaders of

organizations.


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KINDS OF COMMUNICATION

FLOW


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DOWNWARD COMMUNICATION

refers to message flows fromhigher levels to lower levels


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UPWARD COMMUNICATION

refers to messages from person inlower lever positions to persons in

higher position.


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HORIZONTAL COMMUNICATION

refers to messages sent to

individuals or groups from another of

the same organizational level ofposition.


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IMPROVING COMMUNICATION IN

ORGANIZATIONS

1. The message should be improved so itwould be easily understood.

2. The receiver must improve his skill and

understanding the messages sent tohim.

part 6 in human behavioral organization

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