An Innovative Mobility Branch Banking Solution

PAPERLESS BRANCH BANKING

An innovation that aims to revolutionize the way branch banking is done

A recent study on mobile phone us-

age in US revealed that:

95% of workers who used mobile

for work said their productivity

increased

Net gain of mobile device use was

$28 Billion

Federal government of USA

gained 9 additional hours with the

use of mobile phones

30% gain in workers’ productivity

Quick Facts

With the advent of technology, banks are constantly looking

at ways to make their processes more productive and envi-

ronment-friendly. At the same time, providing good cus-

tomer service remains their top priority. Paperless Branch

Banking is an innovation that aims to revolutionize the way

branch banking is done. It involves a paperless approach

and utilizes tablet based banking, thus making banking

transactions effortless.

Traditional bank branches use teller machines for 1st level

customer interaction that provide tokens and entail long

waiting times. Moreover, paper based systems involve rep-

etition of customer data every time a customer interacts

with a teller. This not only annoys most customers but also

hinders customized interactions from teller’s point-of-view.

Major challenges faced by banks are:

Lack of quick customer interactions with 360 degree

view at branches

Cumbersome processes even for simple transaction

processing

High customer waiting time leading to dissatisfied cus-

tomers

WHAT IS PAPERLESS BRANCH BANKING?

WHY IS IT REQUIRED?

HOW DOES IT WORK?

Paperless Branch Banking involves implementing tablets at bank branches replacing traditional bulky

queuing machines. A customer at the branch can swipe in her card and move ahead with her trans-

action rather than taking a token and waiting in the queue. She can next authenticate her identity on

the tablet and choose the required product or service. After entering all the transaction related infor-

mation, the customer is provided a system generated E-voucher along with teller details. The token

& transaction information are maintained by the bank for reference. All the transaction related re-

ceipts are sent to the customer through e-mail and SMS. The customer can either choose to com-

plete the entire transaction or move to the assigned teller who already has access to transaction re-

lated details. Thus the teller interacts with the customer with pre-filled forms hence facilitating cus-

tomized interaction and thereby eliminating the use of age old paper based slips and receipts.

Customer enters the bank and finds a

tablet with a securely mounted card

reader. She swipes card & enters PIN

for authentication. Personalized mes-

sage is displayed along with relation-

ship summary

The customer next selects service

and enters transaction details. She

receives an E-voucher with teller

details for reference.

Teller has customer details available

on his screen in real-time. He cross-

sells offers to the customer as per

his requirements . Customer ac-

cepts & signs on the tablet

Customer receives transaction

related E-mail/SMS on her mobile

phone as a security measure. Bank

retains the E-voucher for record.

IMPLEMENTATION

Paperless Branch Banking is highly

scalable and can be easily integrated

with bank’s existing infrastructure. It

supports all major Operating Systems

including Android, Blackberry & iOS

and requires a maximum of 8-12

weeks of implementation time

including Hardware and Platform

signoff.

CONTACT US

PRODUCT FEATURES

Use of Tablets

Age old bulky teller machines are replaced by tablets that are

not only easy to implement but also provide customer friendly

interface

Paperless Approach

Online token generation and connectivity to database ensure

pre-filled information for faster completion of transactions by

tellers thereby eliminating paper based receipts

Use of E-vouchers

E-voucher generated for every transaction is stored by banks

for record. This is also forwarded to the customer through e-

mail and SMS in order to avert fraud.

Enhanced Image of an Innovator

Early adopter of ‘Paperless Approach’

Increased Brand Value

Cost effectiveness due to replacement of high-cost

teller machines by economical tablets

Use of tablet for routine activities

WOW ‘signature-on-tablet’ factor

Improved Teller Efficiency & Productivity

No data entry errors by the teller

Contextual cross-sell pitch

Entire customer related data on fingertips

Improved Customer Experience

Reduced waiting time in queues

No filling up of forms

Increased customer satisfaction & loyalty

BUSINESS BENEFITS CustomerXPs Software Pvt. Ltd.

SRIT House, #113/1B,

ITPL Main Road,

Kundalahalli, Bangalore– 560037

India

Phone: +91-80-32218294

E-mail: clari5@customerxps.com