padre dam mwd staffing workshop

1

Padre Dam MWD Staffing Workshop

May 17, 2010

Presented by:

The Management Team

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1.Workshop Goals

2.Introduction & Historical Data

3.Department Services and Organization- Operations- Engineering - Finance- Communications- Human Resources- Administration

4.Questions & Answers

Agenda

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1. Clearly define the services that Padre Dam MWD provides;

2. Identify the staff positions that provide our services;

3. Provide a historical perspective in terms of District service area changes and how they relate to staffing levels;

4. Examine efficiencies currently deployed in the District.

Workshop Goals

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“Organizations in every industry are becoming more and more aware that high-performing employees are the most critical source of their strategic success.”

Dan BoccabellaSenior Director at SumTotal Systems, Inc.

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“…to provide quality water, recycled water, park & recreational facilities, and wastewater management services to our customers. We accomplish this Mission in the most cost-effective manner possible, earning the Customer and Community Respect”

Mission

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AGE 45

AGE 55

2000/01 2009/10

On average, actual staffing levels have

been 3.6FTE lower than budget.

Historical Data

2007/085-Year Plan

Actual123

130136

131139 139 140

155 155 155

Budget133 131

142147

142 142 140

150155 156

7

AGE 45

AGE 55

2000/01 2009/10

Historical Data

2007/085-Year Plan

Actual123

130136

131139 139 140

155 155 155

Population

126051126759

127467128161

127562 127894 128103

130458

132509

136424

8

AGE 45

AGE 55

2000/01 2009/10

Historical Data

2007/085-Year Plan

Actual123

130136

131139 139 140

155 155 155

486496

505

544550 552

557566

584 588

Pipeline (mi)

102 miles of additional pipeline to maintain

9

AGE 45

AGE 55

2000/01 2009/10

Historical Data

2007/085-Year Plan

Actual123

130136

131139 139 140

155 155 155

106.3 106.3 106.3 106.3 106.3 106.3 106.3

107.8108.8 108.8

Gallons of water (mil)

2 million gallon increase in water storage, protection and quality management.

10

AGE 45

AGE 55

2000/01 2009/10

Historical Data

2007/085-Year Plan

Actual123

130136

131139 139 140

155 155 155

4

20 2119

27

21

45

49 50

Line Breaks

Line break frequency directly relates to the age of our District’s infrastructure.

11

AGE 45

AGE 55

2000/01 2009/10

Historical Data

2007/085-Year Plan

Actual123

130136

131139 139 140

155 155 15590

137

207

118106

184163

144156

Valves Replaced

12

AGE 45

AGE 55

2000/01 2009/10

Historical Data

2007/085-Year Plan

Actual123

130136

131139 139 140

155 155 155

129,250 132,599 125,189

226,990

CCTV Footage

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- Padre Dam has $250 million in existing infrastructure.

- 136,000 people rely on Padre Dam for 24/7 water and wastewater services.

- A direct correlation exists between:

Backdrop

Staffing Levels

Appropriate Infrastructure Maintenance & Improvement

&

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According to the “2009 Report Card for America’s Infrastructure”through the American Society of Civil Engineers:

“America’s drinking water systems face an annual shortfall of at least $11 billion to replace aging facilities that are near the end of their useful lives and to comply with existing and future federal water regulations.”www.infrastructurereportcard.org

Backdrop

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- Our District is 55 years old (pre–WWII pipes in some areas)

- The Five-Year Business Plan has increased our efforts to appropriate levels in terms of preventative & predictive maintenance & infrastructure improvements.

- Years from now, the Board and Management of Padre Dam will be judged based on the work we did to maintain and improve the infrastructure placed under our supervision and care.

Backdrop

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- Efficiency in our deployment of services is a requirement... A mandate from our customers.

- We are committed to efficiency with regard to the allocation of human resources.

- We recognize the need to continually examine our functions and organizational structure to realize the greatest efficiencies possible.

Backdrop

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Operations Department

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Operations24/7/365

Providing Safe Drinking Waterand

Wastewater Collections/Recycled Water

• Water Quality and Fire Flow Management• Emergency Response• After Normal Working Hours• Meet or Exceed all Compliance Issues with Regulatory Agencies

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Operations

• Operations is the Largest Department at Padre Dam MWD• 85 Employees = 82.5 FTE• 16 Cost Centers• Water Supply Permit / Licensed Operators• Staff Increase for 5-Year Business Plan• Maintenance Programs Created that were Never Being Done

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Water DeliveryDistribution/SCADA Department

• Shift work 24-Hour Coverage/Dynamic Hydraulics/ Potable Water Distribution

• Water Sample Compliance• California Department of Public Health (CDPH) Compliance• Site Security/Alarms• Operate 387 Miles of Potable Water Pipelines• 33 Miles of Recycled Water Pipelines• 27 Reservoirs • 17 Pump Stations• 17 Pressure Reducing Stations• 7 Flow Control Facilities

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Cross Training

• Operations Takes Full Advantage of Cross Training• Pump Techs / AMR / Distribution Operators/ and Electricians as

Examples• Current Economic Cycle / Developer Work• Org Charts May Not Reflect Where Employees are at a Certain Time

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Distribution System Maintenance (14 Employees),

SCADA (1 Employee) & Electrical (3 Employees)

• Main Flushing/Dead Ends• Valve Exercising• Fire Hydrant Maintenance• Sample Collections for Construction Projects• SCADA Maintenance• Cathodic Protection/Coatings Maintenance and Repairs • Valve Replacement Program• Pump Replacements• Chloramination Station Operation & Maintenance• Electrical Department-Electricians• Reservoir Inspections• Pump & Motor Reconditions • Calibration Program

28

Compliance/Backflow DepartmentRecycled Water Distribution System

2 Employees

• Backflow Device Tracking/Yearly Testing & Compliance of 2,351 Backflow Units

• Cross-Connection Shut-Down Tests (32) Per Year, 300 Turn-offs• CDPH Annual Compliance• Backflow Incidents are the Number 1 Threat to Public Health • Coordination with Recycled Water Customers

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Meter Technician Department6 Employees

• Automated Meter Reading (AMR) System Installed• 22,282 Meters Installed• Software Deployment/Customer Interface Beginning• Tracking New/Unknown Issues from AMR Going Forward• Assessing New Workload Issues and Staff Realignment • Meter Re-reads; Field Check Errors • Duties Interface and Assist Customer Service Department • First Line of Customer Service Interface in the Field

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Other Duties

• New & Discontinuance of Service • Leak Checks; Water Use Violations • Shut-Off Notifies (570 per month average) • Non-payment Shut-offs (45 per month average) • High & Low Pressure Calls • Meter Box Maintenance • Rebuild & Test Meters • Install New Meters - Replace Dead Meters • Construction Meter Sets • Construction Meter Repairs• Sequence New and Existing Routes • Replace Damaged Meter Boxes • Return to Sewer Audits

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20 Employees

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• 160 Miles of Sewer Collection Lines• 4 Lift Stations• Influent Pump Station (IPS)• Odor Control Facilities• Vactor Crews for Line Maintenance• Mandatory Compliance for Sewer Overflows/ Full System Assessment

with CCTV by 2012• Industrial Waste Compliance & Monitoring• Grease Trap Program• Sewer Strength Monitoring • CCTV Collection Lines 50-75 Miles Per Year• After Hours Emergency Response• Complete System Cleaning Turn Around Every Two Years • (SSO)-Sanitary Sewer Overflow & (WDR) Waste Discharge Requirements

Wastewater Collection System Department (10 Employees)and Industrial Compliance (1 Employee)

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Construction and Maintenance Department(23 Full-Time Employees, 1 Temporary Full-time Employee)

Warehouse Operations (2 Full-time Employees)

• Water Main & Service Lateral Break Repairs• Sewer Break Repairs• Valve Replacement Program• Heavy Equipment Operation• General Construction• Heavy Maintenance Work Orders• Water Service Installations• Sewer Lateral and Main Installations• Fire Hydrants/Fire Services• Inventory Control/Purchasing• Supplies - In stock for Emergencies

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Mechanics2 Employees

• Fleet Maintenance of 93 Road Compliant Vehicles and 60 Pieces ofHeavy Equipment

• DOT / CHP Transportation Compliance Programs• Fleet Software Tracking Program • Welding and Fabrication• Sewage Lift Stations• Assist with Pump Station Repairs• Department Use to have 4 Mechanics, Now 2

48

Facilities Maintenance6 Full-Time Employees

1 Temporary Full-Time Employee

• General Maintenance of all 78 off-site District Facilities• Reservoir Site Maintenance• Janitorial• Management of Outsourced Contracts• Emergency Response• Tree Maintenance• Landscaping Issues

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44 Employees

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Water Recycling Facility/Laboratory Operations (WRF)6 Plant Employees

3 Laboratory Employees

• Produces 2 MGD of Recycled Water to the Community (Purple Pipe) • Water Flow Support for Padre Dam’s Santee Lakes• Compliance Sampling Programs• Regional Water Quality Control Board (RWQCB) Permit Compliance• National Pollutant Discharge Elimination Permit (NPDES) Compliance• WRF Laboratory Supports Internal Sampling for Operations Environmental

Laboratory Accreditation Program (ELAP) through CDPH • Biological Testing of the San Diego River Basin (Compliance)• Monitoring and Record Keeping

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Laboratory (3 employees) fall under the supervision of the Director of Operations and Water Quality.

6 Employees

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Operations Administration

• Administrative and Organizational Oversight of 85 Employees in 16 Cost Centers

• Operating Budget Oversight• CIP Evaluations• Fleet Management and Purchasing• Rate and TOU Management• Project Design & Oversight• We Do Not Hire Staff for any Positions We Do Not Need in Operations

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Regulatory Agencies

Jurisdiction Agency Regulates or OverseesFederal Environmental Protection Agency (EPA)

Risk Management Plan, Vulnerability Assessments, Hazard MitigationDepartment of Transportation (DOT)Commercial Drivers LicenseVehicle Inspections, Random Drug and Alcohol ScreeningEqual Employment Opportunity Commission (EEOC) Americans with Disabilities Act (ADA)Federal Emergency Management Agency (FEMA)National Incident Management System Compliance (NIMS) Incident Command System ICS)

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Jurisdiction Agency Regulates or OverseesState Department of Public Health (DPH)

Water Supply PermitOperator CertificationSanitary SurveyAnnual Water Quality ReportDepartment of Toxic Substance Control (DTSC)Hazardous Waste DisposalDepartment of Motor Vehicles (DMV)Commercial Drivers License, Vehicle RegistrationsSmog Inspection ComplianceCalifornia Highway Patrol (CHP)BIT Inspections

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Jurisdiction Agency Regulates or OverseesState California Air Resources Board (CARB)

Diesel Engine Regulations Diesel Engine Smog ChecksDiesel Generator EnginesRegional Water Quality Control Board (RWQCB)WRF Permit to Operate Sewer Spill Compliance Storm Water Compliance Operator Certification

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Jurisdiction Agency Regulates or OverseesState Office of Emergency Services (OES)

Hazard MitigationDisaster PreparednessEmergency ManagementCalifornia Occupational Safety and Health (CAL-OSHA) Construction Activities, Trenching/Shoring, Inspections of FacilitiesPressure VesselsAsbestosGeneral Industry Safety OrdersInjury and Illness Prevention Plan (IIPP)California Department of Industrial Relations (DIR) Workers CompensationDepartment of Water ResourcesDam Safety

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Jurisdiction Agency Regulates or OverseesCounty Air Pollution Control District (APCD)

Diesel GeneratorsFuel Filling Stations Odor Control SystemsOffice of Emergency Services (OES)Disaster Preparedness Emergency ManagementDepartment of Environmental HealthHazmat Business PlansRecycled WaterSewer SpillsStorm Water DischargeUnderground/Aboveground Fuel Storage Tanks Universal Waste DisposalHazardous Materials Disposal

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Questions?

Questions?

65

Engineering Department

66


27 Employees

67

Infrastructure• Replacement

• Expansion

68

CORE FUNCTIONS• Feasibility

• Design

• Environmental

• Right of Way

• Agency Coordination

• Construction Management

• Utility Location

• Developer Services

• Customer Service

• Plan Checking

• Mapping/GIS

• Easement Acquisition

• Inspection

• Post Construction

• Cathodic Protection

69


27 Employees

70


27 Employees

71

Planning and Design• Master Planning

• Studies

• Project Feasibility

• Design


• Specifications

• Construction Documents

72

• Water

• Wastewater

• Recycled Water

• Park

• WRF

• As‐Builts

• Project Management

• Billing Credits

74


27 Employees

75

Development Services

• Customer Service

• Plan Checking


• Construction Monitoring

• Master Plan Implementation

• Recycled Water Coord.

• Special Projects

76

• Developer Conditions & Studies

• Additional Work– County/City Street Improvements/Drainage

– CALTrans

– School Districts

– Forrester Creek

– Fanita Ranch

78


27 Employees

79

Field Engineering

• Construction Management

• Inspection– CIP

– Development

• Utility Locations

• Cathodic Protection

80


27 Employees

81

Right of Way/Environmental• Encroachments• Quit Claims• Easements• Property Acquisition• CEQA• Mitigation• NCCP• Cell Sites• Special Projects

82


27 Employees

83

GIS• Mapping

• Asset Management

• Applications

• Predictive & Preventative Maint.

• GPS

• Special Projects– Drought

– AMR

– Detachment

• District Wide Support

84

Cathodic Protection

4%

86

Questions?

87

Finance Department

88

FINANCE DEPARTMENTFINANCE DEPARTMENT

Chief Financial Officer/Director of Finance(12 Employees)

Accounting Manager(6 Employees)

Accountant

Accounting Spec.

Accounting Spec.

PT Accounting Spec.

Account Spec./Tech Sup.

Interim Info. Systems Manager(5 Employees)

Info. Sys. Tech Spec.Vacant

Info Sys. Tech Spec.

Programmer/Analyst

Programmer/Analyst

89

ACCOUNTINGACCOUNTING



Accountant

Accounting Spec.

Accounting Spec.

PT Accounting Spec.





Programmer/Analyst

Programmer/Analyst

90

Staff (>150 Employees)

Vendors (>1,000 Active)

Board of Directors

Padre Dam Customers

External Entities

Compliance Requirements


SERVICE

91

ACCOUNTINGACCOUNTINGMAJOR FUNCTIONS

Accounts PayablePayroll

General LedgerBudget

Financial ReportingInvesting

Financing

92

Payment ManagementAssist Purchasing ProcessorsReview InvoicesVendor MaintenanceVerify Proper AuthorizationsVendor DiscountsCash Management

Weekly & On Demand

> 100 Checks / >$1M Week

Compliance / Reporting1099s, W9s, DE542


ACCOUNTS PAYABLE

93

155 employees, 5 Board Members

Bi-Weekly, On Demand & Board

Employee IssuesDeductions, Benefits, Accruals, Leave

ComplianceFederal & State Labor CodesWage & Hour LawsExempt & Non Exempt

Reporting W2s, PERS, IRS, State


PAYROLL

94


BUDGET

Capital, CIP & Operating

Track Performance

Historical Perspective

Projections

Financial Analysis

Work with Departments

95


FINANCIAL MANAGEMENTRate Setting

Water, Sewer, Pumping, Pass-Through

Investing & Monitoring

Financing: Debt / GrantsAMR, COP, Cabins’ Project, WRF

CovenantsBank, ’04 & ’09 COPs, Rating Agencies

Policies & Procedures

Strategic Planning

96

ACCOUNTINGACCOUNTINGFINANCIAL REPORTING

Financial Statements

Program ReportingRetail & Wholesale WaterRecycled WaterSewerPark

IRS/State Reporting

Periodic & Ad Hoc Reporting

Board Projects

Rating Agencies / Bondholders

Annual Audit

97

ACCOUNTINGACCOUNTINGCOMPLIANCE

“GAAP” Generally Accepted Accounting Principals

“FASB” Financial Accounting Standards Board

“GASB” Governmental Accounting Standards Board

IRS / State of California

Internal Policies

Government Code

Other LawsProp 218 / AB 3030 / Labor Law

98


OTHER TASKS

Leases / Other Income

Developer Projects

District Wide Requests

Purchasing Training

General Ledger

Fixed Assets

Bank Reconciliations

99

INFORMATION SYSTEMSINFORMATION SYSTEMS



Accountant

Accounting Spec.

Accounting Spec.

PT Accounting Spec.





Programmer/Analyst

Programmer/Analyst

100

Technical Support

Network Support

Hardware & Software Support

Project Support

Programming

Reporting


MAJOR FUNCTIONS

101

161 Desktop Computers

44 Laptop Computers

10 Physical & 19 Virtual Servers

70 Applications SupportedJDE, Utility Billing, AMR, Microsoft

5 LocationsCSC, Ops, WRF, Alpine, Park


STATISTICS

>200

102


TELECOMMUNICATIONSTelephone

Voicemail

Call Distribution Centers

Paging System

Blackberry Integration

Park

103


NETWORK MANAGEMENTLocal Area NetworkWide Area NetworkPrintingVirtualizationRemote AccessHardwareSystem UpgradesSCADA

104


SECURITYCYBER

FirewallsVirus ProtectionSpam & Web Filtering

SITEGate AccessSecurity Cameras

DISASTERBackups

105


INFORMATION MANAGMENT

E-Mail

Database Administration

Document Management

Website Support

Help Desk

User Training

106

INFORMATION SYSTEMSINFORMATION SYSTEMSSOFTWARE

Utility BillingCustomer DatabaseOn-Line Bill PayOnline Account AccessAMR

JDE WorldFinancialHRPayrollWarehousePurchasingGeneral LedgerBudgeting

Office Productivity SuitesWordExcelAccessPowerPointOutlookPublisher

OtherSCADAGISPark Reservation……… Over 70 different Programs

Software Deployment

Updates

Licensing

Support Contracts

107


CURRENT PROJECTSAMR

Radio UpdatesDuplicate Read MitigationImproper Radio-to-Meter Installation Mitigation

Information Reporting E-Billing, On-Line Bill Pay AutomationOn-Line Bill CalculatorLock Box TransfersThin ComputingFile Server ReplacementMS Configuration Manager File Server Replacement

108

INFORMATION SYSTEMSINFORMATION SYSTEMSPROJECTS IN QUE

Monthly BillingFile Serve ReplacementPayroll Check PrinterDocument Management UpgradeWRF Network UpgradeTax Software (Vertex)IBM I-5 Operating System UpgradeJDE A.92 UpgradeCustomer Service Point-of–Sale RegisterEmployee Self Service Over 200 Requests in Track-ItSecurity Camera InfrastructureRemote Reservoir Security Cameras

109

INFORMATION SYSTEMSINFORMATION SYSTEMSHIGHLY SPECIALIZED

Programming languagesRPG III, RPG IV, ILE, C++, JAVA, Java Script

Web ProgrammingJava, XML, HTML, XHTML

Operating SystemsWindows XP, 7, Windows 2003, 2008, IBM V5r3, V5r4, V6.1

DatabaseDB2, SQL Server

Network SupportRouting, Switching, LAN, WAN

Network ProtocolsOSI Model, TCP/IP, DNS, DHCP, IPv4, IPv6, 802.11

Network SecurityCisco IOS, IP SEC, SSL

110

Questions?

111

Communications Department

112

CommunicationsDirector of Communications

(12 Employees)

Communications Coord.

PT Staff Support

Cust. Serv. Manager

Lead Cust. Service Rep. Cust. Serv. Rep.

Cust. Serv. Rep. Cust. Serv. Rep.

Cust. Serv. Rep. Cust. Serv. Rep.

Cust. Serv. Rep. PT Staff Support

PT Staff Support

113

Staffing Levels

Communications Customer Service

.5.25‐1PTEs

21‐2FTEs

Current2000‐2009

2.5‐2PTEs

87‐8FTEs

Current1983‐2009

114

CUSTOMERCOMMUNICATIONSBrandingPrint and OnlineClassroom ActivitiesSpecial EventsPublic SpeakingMedia Relations

CUSTOMER SERVICECustomer AccountsCustomer BillingPayment ProcessingCustomer SupportCollections

WATER EFFICIENCYMulti‐Agency InitiativesCustomer OutreachIncentivesLandscape ClassesCSC Garden

Responsibilities

DEMAND MANAGEMENTDrought ResponseWater BudgetsWater Use RestrictionsEnforcement

COMMUNICATIONSSUPPORTBoardGeneral ManagerDepartments

SUPPLY CHAINMANAGEMENTLegislative Advocacy

115

Communications WorkloadBMPsBMP 1: Residential SurveysBMP 2: Residential RetrofitsBMP 3: System Water AuditsBMP 4: MeteringBMP 5: LandscapeBMP 6: Clothes WashersBMP 7: Public InfoBMP 8: School EducationBMP 9: CIIBMP 10: WholesalerBMP 11: RatesBMP 12: Conservation CoordinatorBMP 13: Waste ProhibitionsBMP 14: ULFTs

AB 1420Effective January 2009

SB 7Effective November 2009

AB 1881Effective January 2010

Mandatory ConservationEffective June 2008

Water BudgetsEffective July 2009

CSC GardenOpening June 2010

116

Customer Service Workload2005‐2009

2005 Outsourced billing2009 New vendor for billing

Process Improvement2008 Level billing cycles

Improved Customer Service2005 Credit card option2009 E‐billing2009 Online bill calculator

Increased Workload2008 Ag rates2009 Water budgets

Prior to 2005

Manual Billing• Printing• Folding• Inserting• Sorting

Manual Payments• Opening envelopes• Stubs & checks• Data entry• Bank deposit• Filing

2010

Outsourced payments

AMR

est. 12 hours/week fortransition to monthly billing

117

Outsourced BillingInfoSendFSSIIn‐House

73,0920.42796,9900.5346296,1400.427Total

1,3680.00766,2700.0348316,9400.094Staff Time

6,0600.16833n/an/an/an/aE‐Billing Cost

19,0080.13228,4400.153812,6000.07Per Piece Cost

$46,656$0.324$62,280$0.346$66,000$0.37Postage

AnnualPer pieceAnnualPer pieceAnnualPer piece

Efficiencies

RT LawrenceIn‐House

$20,836$21,935Annual Estimate

$1,736.77$1,827.92Monthly Estimate

Outsourced Payments

118

Questions?

119

Human Resources Department

120

Director of Human Resources(3 Employees)

Human Resources Specialist Safety & Risk Manager

Human Resources Department3 Employees

121

• Essential Functions:• Recruitments• Compensation• Benefits• Labor Relations• Training• Supervisory coaching• Employment issues

Human Resources, Safety and Risk Management

122

• Essential Functions Continued:• Health & safety• Risk management• Loss Control• Security • Emergency preparedness.


123

• Currently 155 employees, 31 volunteers and 81 retirees or widow(er)s retirees• Employees include both full and part-time

and temporaries

• Since 2007, average 23 recruitments per year• Recruitments include temps, interns and

volunteers• Reduced cost and turnaround time on

recruitments with technology


124

• Since 2007, average 13 retirements/resignations per year• Resignations include exiting temporaries and

seasonal workers• Retirees move from one benefit plan to

another


125

• Mandatory requirements affecting employee relations: • Training (harassment awareness)• Postings (i.e., minimum wage)• Insurance (i.e., dependent coverage)• ICE (I-9)• Dept. of Fair Employment & Housing• Equal Employment Opportunity Commission• Employment Development Department• Americans with Disabilities Act


126

• Responsible for Safety & Health Compliance: • Training• Injury/Illness Prevention Program• Workers’ Compensation claims liaison

• Average 12 claims per year• 296 modified duty days per year• 50 lost time days per year


127

• DOT Regulations for Commercial Drivers• 48 Commercial Drivers• 50% randomly tested for drugs every year• 10% randomly tested for alcohol every year

• Annual Safety Physicals


128

• Responsible to the following regulatory agencies for Safety & Health Compliance:

• OSHA and CalOSHA

• California Dept. of Industrial Relations

• Federal Dept. of Transportation


129

• Responsible for Loss Control and Risk Financing:

• Local Hazard Mitigation Plan

• Risk Management Plan

• Liability Claims Management• Average 15 claims per year

• Purchase all Insurance programs


130

• Responsible to the following regulatory agencies for loss control and risk financing:

• U.S. and State EPA

• California Dept. of Public Health

• California Dept. of Environmental Health


131

• Responsible for Emergency Preparedness:

• Emergency Response Plan amendments

• Training & Emergency Exercises


132

• Responsible to the following regulatory agencies for Emergency Preparedness:• FEMA• Cal-EMA• County of San Diego• Department of Homeland Security


133

• Responsible for Site and Employee Security from Threat Situations:

• Vulnerability Assessment

• Installation of security devices and programs

• Monitoring of security devices and programs


134

• Responsible to the following regulatory agencies for Site and Employee Security:

• U.S. EPA

• U.S. Dept. of Homeland Security


135

Questions?

136

Administration Department

137

Administration Staffing ATTACHMENT 2

Number of Employees represents both full and part-time employees; FTE is 155

Customers

Board of Directors(Elected)

Best, Best & KriegerGeneral Counsel

Chief Executive Officer/General Manager(155 Employees)

Board Secretary

PT Admin Asst.

Dir. of Ops & Water Quality(85 Employees)

Dir. of Eng. and Planing(28 Employees)

Chief Financial Officer/Dir. of Finance(12 Employees)

Dir. of Human Resources(3 Employees)

Dir. of Park & Recreation(20 Employees, 31 Volunteers)

Dir. of Communications(12 Employees)

138

1. General Manager 1

2. Board Secretary/Executive 1

3. ½ time Administrative Assistant ½

• Total Staff positions 2 ½• Prior staff positions 4

Administration Staffing

139

• Leadership

• Board Interaction and Support

• Policy implementation

• Strategic Planning – 5 Year Business Plan & Budget

• Manage Daily Operations thru Mgmt Team

• Oversee all Operations for water/sewer/park services for customers

• Workforce Partnership & Employee motivation

• High level Organization Performance

Administration Functions

140

• Long Term Planning

• Vision & Planning

• Develop a Plan-Water/Sewer system reliability

• Aging infrastructure

• Increase preventative/predictive maintenance

• 5-yr Business Plan & Budget

• Increase in staffing levels

• Increase in CIP projects

• Flexible-changing conditions

• Request Board Approval

Administration Functions

141

• Board of Directors Support

• Board and Committee meetings

• Agendas, minutes, resolutions, ordinances, public hearing notices, ensuring compliance with legal requirements

• Coordinate with legal counsel

• Activities related to elections, Board Member appointments, and division boundary changes

• District Website – Board of Directors information and meeting materials

• Annual Filings (FPPC, County Registrar, and State)

• Various meetings, conferences, travel

• Facilitate communications among Board, Management, Legal Counsel, and Customers

Administration Services

142

• Implementation Services

• Rules and Regulations

• Standard Practices & Policies

• Conflict of Interest Code

• Documentation and Record Retention

• Public Records Requests


143

• Budget Oversight

• Board and General Manager budgets

• District-wide expenditure and budget reviews

• Supply Chain Oversight

• SDCWA, Metro JPA, SD County, City of San Diego, City of Santee, State Gov’t

• Relationship Management

• Customers, employees, interagency relations, press, public media, management, Board

• Highest ethical & professional standards

• Highly regulated industry-compliance


144

• Provide stable & reliable Customer water/sewer/park services

• Provide stable financial condition-balanced budget-money for emergencies

• Live within the “household budget” concept

• Provide stable & reasonable water/sewer rates

• Control operating expenses


145

Questions?