p tran service oard meeting - palm beach …discover.pbcgov.org/palmtran/ptsb_agendas/december...

NOTICE OF MEETING

PALM TRAN SERVICE BOARD

MEETING

THURSDAY, DECEMBER 15, 2016 1:30 P.M. - 3:30 P.M.

PALM BEACH COUNTY MAIN LIBRARY 3650 SUMMIT BLVD

WEST PALM BEACH, FL 33406 If a person decides to appeal any decision made by the Palm Tran Service Board with respect to any matter considered at such meetings or hearings, he/she will need a record of the proceedings, and for such purpose he/she may need to ensure that a verbatim record of the proceedings is made which record includes the testimony and evidence upon which the appeal is to be used. A copy of proceedings may be requested in another format.

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Bus Stop 909

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December 15, 2016 Palm Tran Service Board Meeting Location:

Palm Beach County Main Library3650 Summit Blvd

West Palm Beach, FL 33406This location is on the south side of Sumitt Blvd between Congress Ave and Kirk Road.

Palm Tran Route 2 serves this location

Bus Stop 949

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PALM TRAN SERVICE BOARD

Palm Beach County Main Library 3650 Summit Blvd, West Palm Beach, FL 33406

Thursday, December 15, 2016

MEETING AGENDA 1:30 P.M. – 3:30 P.M.

1. Call to order

2. Roll Call

3. MOTION TO ADOPT Agenda for December 15, 2016

4. MOTION TO APPROVE Minutes for October 27, 2016

5. Comments from the Palm Tran Service Board Chair a) New Board Members and Reappointments b) Follow-up Letters from October 27, 2016 Meeting

6. Safety Message

7. Comments from Palm Tran Executive Director

a) New Board Members and Reappointments b) Sean K. Smith, Director of Operations c) TDP Presentation to the Board of County Commissioners

8. Action Items - None

9. Information Items

a) Baseball Themed Customized Bus Shelters b) Performance Office c) Holiday Service Schedule d) Route 43 e) Public Comment for Information Items

10. Committee Reports - No meetings

11. Public Comments

12. Board Member Comments

Palm Tran Bus Service is available to Main Library via Route 2

NEXT MEETING January 26, 2017 at the Vista Center - Room 1W47/50 2300 North Jog Road, West Palm Beach, FL 33411 via Route 43

If a person decides to appeal any decision made by this Board with respect to any matter considered at this meeting, he or she will need a record of the proceedings, and that, for such purpose, he or she may need to ensure that a verbatim record of the proceedings is made, at his or her own expense, which record includes the testimony and evidence upon which the appeal is to be based. A copy of this agenda may be requested in another format. 3

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Palm Tran Service Board Minutes Mounts Botanical Auditorium

531 N Military Trail, West Palm Beach, FL 33415 Thursday October 27, 2016

1. Call to Order 1:32 P.M. 2. Introduction of Members / Roll Call

Quorum Present/ Members present: Terry Brown

Robert Weinroth Martin Rothman

Robert Templeton Andre Cadogan

Dennis Martin Frank Stanzione Beverly Scott

3. MOTION TO ADOPT AGENDA for September 22, 2016.

Action Taken: Motion to adopt agenda made by Robert Weinroth, seconded by Myra Goldick. Motion approved unanimously.

4. MOTION TO APPROVE MINUTES for July 28, 2016. Action Taken: Motion to adopt agenda made by Martin Rothman, seconded by Terry Brown. Motion approved unanimously. 5. Comments from Palm Tran Service Board Chair.

• Frank Stanzione 6. Safety Message- Jafari Bowden, Interim Safety and Training Manager

• Mr. Bowden reminded everyone about Halloween safety tips. Safety tips included slowing down and being alert in residential neighborhoods, enter and exit driveways and parking lots slowly and carefully, as well as to drive slow and anticipate heavy pedestrian traffic. It was also recommended that drivers turn on headlights to spot children from greater distances.

7. Comments from the Executive Director (Clinton B. Forbes)

• Mr. Forbes introduced Mr. Keith Clinkscale, who was recently promoted as the new Manager of Performance at Palm Tran, Mr. Forbes also mentioned Sean Smith the new Director of Operations who will be starting November 14, 2016. In addition, Mr. Forbes introduced Todd J. Bonlarron the new Assistant County Administrator.

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Comments from the Board Terry Brown asked if the buses will be equipped with WiFi; Mr. Forbes indicated they are wired for WiFi and can be upgraded. Beverly Scott was concerned about which bus routes will receive the new fleet; Mr. Forbes responded that federal law requires that the new fleet be distributed equitably among all Palm Tran routes. Ms. Scott wanted to know about the retirement age of buses; buses are typically retired within 500,000 miles or 12 years. Robert Weinroth commented on the professionalism of the uniforms and the look of the buses. He was concerned that the advertising wrap on the outside of the buses, could takes away from what we are trying to do with the look of the new buses and cautioned Palm Tran about potentially blurring our image. Mr. Forbes responded that while we do receive revenue for the advertising wraps, it is less than 1% of the agency operating budget and he will direct staff to evaluate alternatives. Mr. Weinroth also wanted to know had staff evaluated the feasibility of alternative fuels for the Palm Tran fleet. Mr. Forbes iterated that Palm Tran currently has 110 clean diesels, 40 hybrid buses. Mr. Forbes responded that all clean fuel options (natural gas, clean diesel, hybrid/electric) will be evaluated moving forward. Andre Cadogan commented on the new vehicles and suggested having the ability to charge cell phones via USB ports would be a needed amenity. Mr. Forbes responded that the new fleet of buses have USB ports for customers. Dennis Martin also warned about advertising on more than 10% of the buses, as it may dilute the Palm Tran brand.

8. Action Items a). None 9. Information Items

a). Palm Tran 2016-2027 Transit Development Plan (TDP) Update Mr. Fred Stubbs, Planning Manager, introduced Laura Everitt, from Tindale-Oliver to present the TDP update. Ms. Everitt presented the following topics:

• Public Involvement • Routes and Service Hours • Future Role of Transit • Amenities • Connectivity • Palm Tran Connection • On-board Survey: Rider Perception • Existing Conditions: Density and Demographics • Ridership (Current & Projected) • Palm Tran Peer Comparison

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• Peer Review • Palm Tran Performance Trend • Transit Needs Development • Preliminary Alternatives Development • Frequency Improvements • Span of Service Improvements

Board Members Comments on the TDP Update (Item 9a)

Robert Weinroth inquired about the funding stability and available funding mechanisms in the plan. Ms. Everitt responded that the finance plan is still being updated by staff. Mr. Forbes also commented that any funding needs county approval and is an ongoing, dynamic process. Ms. Everitt also reminded the Board that one major Palm Tran initiative is the Comprehensive Operational Assessment (COA) to take place in the next 12-24 months. Mr. Forbes commented that he and staff have renamed the pending Palm Tran COA the Route Performance Maximization (RPM) initiative. It is a dynamic process that has to be locked in with the county. Mr. Forbes reiterated that the agency, through the RPM process, hopes to be more efficient and use gleaned resources to improve service. Joe Doucette, Finance Director, added that any grant opportunity and/or outside funding will be maximized whenever possible in order to leverage an opportunity for additional grant funding for Palm Tran. Mr. Weinroth commented on a slide that illustrated Palm Tran cost per passenger trends over the last few years, and was concerned about a recent downward trend. Ms. Everitt explained that the metric is trending downward because costs have stayed consistent but ridership has decreased. Mr. Mattingly did question the data being used for the peer review/ financial analysis, Ms. Everitt explained it was data available from the National Transit Database (NTD). Mr. Doucette responded that the agency strives to lower cost wherever possible, while maximizing efficiency. Mr. Forbes further added that there are many variables and potential agency initiatives that will increase revenue in next few years. He also reminded the Board that Palm Tran plans on introducing new fare payment system that will eliminate or mitigate fraud and potentially feature mobile ticketing which will all help increase revenues.

Mr. Weinroth commented that he hopes paratransit customers are continually encouraged to utilized the fixed-route buses as a way of reducing expenditures.

Dennis Martin was concerned with bus scheduling with the potential Transit Signal Priority (TSP) initiatives. Mr. Stubbs responded that TSP is a passive system that has a prioritization that allows the bus to activate the signal only during certain conditions. Dwight Mattingly was hopeful that the TDP will become an active plan to lead the agency strategically in the next 5-10 years.

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(b) Report on Performance Measures and Standards – Center for Urban Transportation Research (CUTR)

Mr. Brian Pessaro, from CUTR, gave recommendations for the initial performance management dashboard. Mr. Pessaro gave an overview and brief descriptions on:-

o Key Performance Indicators Measure and Management Process o Dashboard Five Cores Areas for Fixed Route & Demand Response Services o Fixed Route Dash Board o Safety o Mobility o Customer Satisfaction o Employee Success o Financial Stability o Dashboard Explained o Peer Agencies o Fixed Route o Connection Dashboard o Customer Satisfaction o Employee Success o Financial Stability o Connection Service

(c) Public Comment on Information Items

Mr. Weinroth commented on the some of the indicators (farebox recovery ratio, cost per trip) gave him concern.

Mr. Pessaro reiterated this report was still a draft, and that staff and CUTR will continually refine the dashboard.

Mr. Forbes further said to provide oversight of the performance metrics, a new performance management office was created. The new performance manager will report directly to him. Mr. Martin asked to see a narrative included each month with each data table. Mr. Forbes responded that is a great suggestion, which we will take into consideration. Robert Weinroth inquired about making sure the data is tested and validated. Mr. Forbes reiterated the report is still under internal review until he is comfortable with the report. Dennis Martin asked if the Board has any input to which metric will be included in the monthly report. Mr. Charles Frazier responded that there are hundreds of KPI(Key Performance Indicators) KPI and metrics that staff can include in the performance report and as we implement the performance management office over the next several months and the reported metrics are still in flux. Mr. Frazier also reiterated that the Board and staff will collaboratively have say over KPI's moving forward. Public Comments on Information Items

Stanley Voice warned about making changes before securing paratransit customer input, and stressed the need for public outreach.

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Shelly Yarbrough wanted to ensure that the public is made aware of all changes, including what the on-time performance standard will change to. Mr. Forbes responded that as a customer what to expect from the printed schedule says 5:00, than a bus should not depart until 5:00, and not a minute before. Jeffrey Levine commented on the mobile devices, but warned that not all customers have a smartphone/cell phone. 10. Committee Reports (a) Paratransit Subcommittee Update

• Mr. Brown, Paratransit Subcommittee Chair, spoke briefly about the following items: o Service Provider Meeting update o Rider’s Hand Book Update o ADA ID Replacement Card o organizational structure chart

11. Public Comments Mr. David London has continued concerns about smoking at the Intermodal as well as the loud onboard announcements. Stanley Voice commented on how he is disappointed in the number of vacancies on the new organizational chart and was also again concerned about the lack of information (bus shelters, contract compliance, elderly care concerns) being disseminated by Palm Tran. 12. Board Member Comments

Mr. Weinroth commented that he has just finished up his first term and has recently gotten reappointed. He commended Clinton's leadership through the many changes at Palm Tran. He also mentioned concern the need for Rider's Guides as he thought many people may not use them. Dwight Mattingly went on record recognizing Shannon LaRocque on the work that she did as Interim Executive Director of Palm Tran.

ADJOURNMENT: Adjourned at 3:40 P.M Respectfully submitted, Dwight Mattingly, Chair Myra Goldick, Vice-Chair Minutes are draft and subject to approval by the PTSB and signatures of Chair and Vice-Chair.

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November 14, 2016 Jeffrey Levine 2785 10th Avenue North, Apt 108 Palm Springs, FL 33461 Dear Mr. Levine, Thank you for your recent concerns voiced at the Palm Tran Service Board (PTSB) held on October 27, 2016 at the Mounts Botanical Auditorium. As a daily rider of Palm Tran, we appreciate your advocacy. With regards to your concern pertaining to the "shabby look" and physical conditions of the buses, I would like you to know that we have addressed that issue in two ways. First better cleaning of existing buses. Second, by purchasing fifteen (15) new 1600 series buses with a brand new, sleek design and color scheme. The new fleet also features USB ports that will allow phone and/or computer charging onboard. We anticipate the new Palm Tran buses will be out on the road in the next couple of weeks. I can assure you that the problems you have observed as a passenger on the bus including the GPS system, announcements and handicap buttons GPS system, announcements and handicap buttons will be addressed by our Maintenance Department. With regards to your concerns regarding the new bus stop seats, (the Simme-Seats) please be advised the seats are approximately 17 inches off the ground and are ADA-compliant. Over 100 transit agencies in the country utilize these innovative transit seats. We plan on installing 23 more seats throughout the County in the next 1-2 months. We appreciate your comments, in the future please provide specific bus numbers and stops so we can follow up with your concerns. Palm Tran will strive to continue to provide safe efficient, affordable, and the best public transportation service for the residents and visitors of Palm Beach County. Sincerely,

Clinton B. Forbes Executive Director c: Palm Tran Service Board (PTSB) Executive Leadership Team (ELT) 9

November 14, 2016

David London P.O. Box 269 West Palm Beach, FL 33402 Dear Mr. London, Thank you for your recent comments at the Palm Tran Service Board (PTSB) meeting on October 27, 2016. Palm Tran is committed to the satisfaction, comfort and convenience of all our customers and we apologize for any inconvenience. With regards to your concern pertaining to smoking at the Intermodal Transit Center, please be advised that staff and the County's legal department are developing policies and procedures in order to create designated areas for smoking at the Intermodal. We are anticipating that a finalized smoking policy and designated area, which will also feature signage, will be in place by early 2017. With regards to your suggestion that Palm Tran discuss with students creative ways to make transit more attractive, thank you for this suggestion. Community outreach is a top goal for Palm Tran moving forward and we will be discussing solutions with all our stakeholders in order to be world-class transit system. With regards to your concerns about cold temperatures onboard buses, all temperatures are set at 68 degrees for the comfort of all of our passengers. Drivers cannot control the temperature on the vehicle however, they have the ability to help regulate the temperature by turning the fan on and off on an occasional basis. We appreciate your comments and Palm Tran will strive to continue to provide safe, efficient, affordable, and the best public transportation service for the residents and visitors of Palm Beach County. Sincerely,

Clinton B. Forbes Executive Director c: Palm Tran Service Board (PTSB) Executive Leadership Team (ELT) 10

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SAFETY TIPS December marks the beginning offamily holiday travels, with a significant increase

oftraffic on the roadways. This is the time of year when all drivers must be extra careful, as many others on the road may be fatigued, distracted or drive aggressively.

Remember to:

o Set your mirrors properly •

"

tl... Be alert for pedestrians and bicyclists I/~"

~&\ • •

Maintain a proper following distance (give yourself an out) Yield the right of way

It is up to you to identify potentially dangerous situations in advance and remain in control of your driving environment.

SAFETY TIPS December marks the beginning offamily holiday travels, with a significa

oftraffic on the roadways. This is the time of year when all drivers must increase extra

careful, as many others on the road may be fatigued, distracted or drive i:ldlcJressi'velv.

Remember to: • o Set your mirrors properly I.

tt... Be alert for pecjes,tri,lns and bicyclists 1 1;\"

~~ • •

Maintain a proper following distance (give yourself an out) Yield right of way

It is up to you to identify potentially dangerous situations in nce and remain in control of your driving environment.

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*:. Palm Tran

Public Transportation

Palm Tran Administrative Offices 3201 Electronics Way

West Palm Beach, FL 33407-4618 (561) 841-4200

FAX: (561) 841-4291

Palm Tran Connection 50 S. Military Trail, Suite 101


FAX: (561) 514-8365 www.palmtran.org

Clinton B. Forbes Executive Director

RoseAnn LaBella Voils Service Board Liaison

• Palm Tran Service Board Membel"S

Dwight Mattingly, Chairman Seat 10 - Fixed-Route Bus Operator

Myra Goldiek, Vice Chairwoman Seat 2 - Disability Advocate

Terry Brown Seat I - Rep. with Transportation Experience

Viola Walden Seat 3 - Rep. with Multi-Cultural Experience

Robert Weinroth Seat 4 - Elected Municipal Official

Robert Templeton Seat 5 - Business Community Rep.

Frank Stanzione Seat 7 - Senior Citizen Rep.

Martin Rothman Seal 8 - Cerlillt:o Paralransil User

Shelly Yarbrough Seat 9 - Regular Fixed-Route Bus Rider

Andre Cadogan Seat II - Citizen at Large

Dennis Martin Seat 12 - Rep. with Extensive Paratransit Experience

Beverly Scott Seat 13 - Resident of Glades/Lake Region Area

Official Ekclronic Lellerhead

DATE: December 6, 2016

TO: PTSB Members

FROM: Clinton B. F

RE: New Members

Please help me welcome new board members Viola Walden and Shelly Yarbrough who have been appointed to Seat 3 (Representative with MultiCultural Experience) and Seat 9 (Regular Fixed-Route Bus Rider), respectively.

Also, please help me welcome back Myra Goldick who has been reappointed to Seat 2 (Disability Advocate).

Professional resumes of each are attached for your review.

We thank you in advance for your service!

*. Palm Tran


Palm T.-an Administrative Offices 3201 Electronics Way


FAX: (561) 841-4291






• Palm Tran Service Board Membel"S


Myra Goldick, Vice Chairwoman Seat 2 - Disability Advocate

Terry Brown Seat 1 - Rep. with Transportation Experience



Robert Templeton Seat 5 - Business COlIlmunity Rep.


Martin Rothman Seal 8 - Cerlilleo Paralransil User


Andre Cadogan Seat 11 - Citizen at Large



Official Ekclronic Lellerhead


TO: PTSB Members

FROM: Clinton B. F

RE: New Members

Please help me welcome new board members Viola Walden and Shelly Yarbrough who have been appointed to Seat 3 (Representative with MultiCultural Experience) and Seat 9 (Regular Fixed-Route Bus Rider), respectively.

Also, please help me welcome back Myra Goldick who has been reappointed to Seat 2 (Disability Advocate).

Professional resumes of each are attached for your review.

We thank you in advance for your service!

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Objective

Viola A. Stephens Walden 4500 Portofino Way, Suite 303

West Palm Beach, FL 33409 Phone: (803) 810-3959

Seeking to be an Expert Witness for educational cases; not influenced by personal feelings, interpretations, or prejudice; based on facts.

Education Louisiana State University-B/S in English, Minor in Social Studies Duquesne U niversity- MIA in Educational Psychology Duquesne University-Masters in Secondary Education Indiana University-Completion of Doctoral Course Work (ABD)

Employment 2003-2005 Washington Polytechnic Academy Middle School Pittsburgh, PA

Assistant Principal: Assisted with student assessment to help improve student test scores; assigned duties and learning development, conducted teacher observations; assisted the building Principal in the Employee Appraisal Program.

2002 - 2003 Connelly Trade High School Pittsburgh, P A Assistant Principal: Conducted teacher observations, provided age appropriate problem solving strategies; monitored low truancy rates, consulted with outside business and corporate partners to facilitate learning, business and life skills for students.

2001 - 2003 Knoxville Middle School (half time, morning) Pittsburgh, PA Assistant Principal: Conducted teacher observations, assisted teachers in maintaining lesson plans, maintained teacher master schedule; organized substitute teacher placement; and developed staff development workshops for staff professional enhancement.

2001 - 2002 Washington Polytechnical Middle School (half time, afternoon) Pittsburgh, PA Assistant Principal: Assisted with student assessment to help improve student test scores; assigned duties and learning development, conducted teacher observations; assisted the building Principal in the Employee Appraisal Program.

1999 - 2001 Columbus Middle School Pittsburgh, P A Assistant Principal and Acting Principal: Monitored and maintained the physical school center facility, nutrition program and security; facilitated community meetings; conducted teacher observations, facilitated the Employee Appraisal Program (EP AS); conducted yearly entrance teacher interviews for goal setting and the standards based curriculum.

1999 - 2000 Carrick High School Pittsburgh, P A Assistant Principal: Conducted teacher observations; supervised the Mathematics and Computer Departments; implemented and provided staff development and instructional strategies for the school district curriculum.

1998 - 1999 Langley High School Pittsburgh, P A Assistant Principal: Collaborated with building principal to develop world class computer programs which the school district adopted; worked with the parent involvement program; implemented the decision making and proactive discipline strategies programs; conducted teacher observations.

1996 - 1997 Sunrise School for Special needs Students Pittsburgh, PA Assistant Principal: Implemented the Sign Language Program; facilitated the Dysphasia (swallowing disorders) workshops; monitored the school center state regulations from the IDEA workshops; and served as the Extended School Year Program Coordinator.

Objective

Viola A. Stephens Walden 4500 Portofino Way, Suite 303

West Palm Beach, FL 33409 Phone: (803) 810-3959

Seeking to be an Expert Witness for educational cases; not influenced by personal feelings, interpretations, or prejudice; based on facts.

Education Louisiana State University-B/S in English, Minor in Social Studies Duquesne U niversity- MIA in Educational Psychology Duquesne University-Masters in Secondary Education Indiana University-Completion of Doctoral Course Work (ABD)

Employment 2003-2005 Washington Polytechnic Academy Middle School Pittsburgh, PA

Assistant Principal: Assisted with student assessment to help improve student test scores; assigned duties and learning development, conducted teacher observations; assisted the building Principal in the Employee Appraisal Program.

2002 - 2003 Connelly Trade High School Pittsburgh, P A Assistant Principal: Conducted teacher observations, provided age appropriate problem solving strategies; monitored low truancy rates, consulted with outside business and corporate partners to facilitate learning, business and life skills for students.

2001 - 2003 Knoxville Middle School (half time, morning) Pittsburgh, PA Assistant Principal: Conducted teacher observations, assisted teachers in maintaining lesson plans, maintained teacher master schedule; organized substitute teacher placement; and developed staff development workshops for staff professional enhancement.

2001 - 2002 Washington Polytechnical Middle School (half time, afternoon) Pittsburgh, PA Assistant Principal: Assisted with student assessment to help improve student test scores; assigned duties and learning development, conducted teacher observations; assisted the building Principal in the Employee Appraisal Program.

1999 - 2001 Columbus Middle School Pittsburgh, P A Assistant Principal and Acting Principal: Monitored and maintained the physical school center facility, nutrition program and security; facilitated community meetings; conducted teacher observations, facilitated the Employee Appraisal Program (EP AS); conducted yearly entrance teacher interviews for goal setting and the standards based curriculum.

1999 - 2000 Carrick High School Pittsburgh, P A Assistant Principal: Conducted teacher observations; supervised the Mathematics and Computer Departments; implemented and provided staff development and instructional strategies for the school district curriculum.

1998 - 1999 Langley High School Pittsburgh, P A Assistant Principal: Collaborated with building principal to develop world class computer programs which the school district adopted; worked with the parent involvement program; implemented the decision making and proactive discipline strategies programs; conducted teacher observations.

1996 - 1997 Sunrise School for Special needs Students Pittsburgh, PA Assistant Principal: Implemented the Sign Language Program; facilitated the Dysphasia (swallowing disorders) workshops; monitored the school center state regulations from the IDEA workshops; and served as the Extended School Year Program Coordinator.

14

Viola A. Stephens Walden Page 2

1992- 1995 Cedar Crest High School Pittsburgh, PA Assistant Principal: Student services and discipline for grades 9-12; facilitated the Beneficial Learning Environment programs for both teachers and students; provided English and Math staff development sessions; conducted teacher evaluations; reviewed curriculum for bias content; developed, implemented and evaluated curriculum.

1990 - 1992 Gladstone Middle School Pittsburgh, P A Teacher: Designed goal oriented programs, stressing creativity and organization, which encouraged students to reach their potential. Through creative and energetic efforts, stressed the importance of students, parents and teachers working together to achieve results.

1970- 1989 Teacher

Boards

Community College of Allegheny County, Allegheny Cam pus- English Composition Cornell Senior High School - 12th grade, English & Business English, sponsored the school

newspaper. Duquesne Junior High School-7th & 9th grade, English, sponsored the Drama Club Westinghouse High School-12thgrade, Grammar, Composition & English Composition Gateway Senior High School- 11th & 12th grade, English & Social Studies Penn Hills Senior High School - 9th grade, English & Social Studies Wilkensburgh Senior High School - 9th grade, English Woodland Hills School District - Full Time Substitute, English

Peoples Natural Gas, Pittsburgh, P A Grandmother's House, West Palm Beach, FL 100 Black Women, West Palm Beach, FL Sorority Delta Sigma Theta

Awards and Honors Nominee for Principal of the Year by Gladstone Middle School Recommended by Pennsylvania Secretary of State, Dr. Francis Barnes, for the Ph.D. Program Thank You letters from parents and teachers

1st in Class in Advanced Curriculum at Duquesne University Excellent ratings from all supervisors Worked with and was recommended by Secretary of Education for the Commonwealth ofpennsylvania,

Vic Phillips

Court Cases- testimony at hearings on student physical violence (65+ cases) Washington Polytechnic Academy Middle School Knoxville Middle School Carrick High School Columbus Middle School Cedar Crest High School Langley High School Gladstone Middle School Allegheny County Housing Authority Workers Comp

Viola A. Stephens Walden Page 2

1992- 1995 Cedar Crest High School Pittsburgh, PA Assistant Principal: Student services and discipline for grades 9-12; facilitated the Beneficial Learning Environment programs for both teachers and students; provided English and Math staff development sessions; conducted teacher evaluations; reviewed curriculum for bias content; developed, implemented and evaluated curriculum.

1990 - 1992 Gladstone Middle School Pittsburgh, P A Teacher: Designed goal oriented programs, stressing creativity and organization, which encouraged students to reach their potential. Through creative and energetic efforts, stressed the importance of students, parents and teachers working together to achieve results.

1970- 1989 Teacher

Boards

Community College of Allegheny County, Allegheny Cam pus- English Composition Cornell Senior High School - 12th grade, English & Business English, sponsored the school

newspaper. Duquesne Junior High School-7th & 9th grade, English, sponsored the Drama Club Westinghouse High School-12thgrade, Grammar, Composition & English Composition Gateway Senior High School- 11th & 12th grade, English & Social Studies Penn Hills Senior High School - 9th grade, English & Social Studies Wilkensburgh Senior High School - 9th grade, English Woodland Hills School District - Full Time Substitute, English

Peoples Natural Gas, Pittsburgh, P A Grandmother's House, West Palm Beach, FL 100 Black Women, West Palm Beach, FL Sorority Delta Sigma Theta

Awards and Honors Nominee for Principal of the Year by Gladstone Middle School Recommended by Pennsylvania Secretary of State, Dr. Francis Barnes, for the Ph.D. Program Thank You letters from parents and teachers

1st in Class in Advanced Curriculum at Duquesne University Excellent ratings from all supervisors Worked with and was recommended by Secretary of Education for the Commonwealth ofpennsylvania,

Vic Phillips

Court Cases- testimony at hearings on student physical violence (65+ cases) Washington Polytechnic Academy Middle School Knoxville Middle School Carrick High School Columbus Middle School Cedar Crest High School Langley High School Gladstone Middle School Allegheny County Housing Authority Workers Comp

15

SHELLY YARBROUGH

561-685-1537 [email protected]

Sales & Customer Service Specialist

Outgoing & solution oriented, with over 10 years of customer service excellence; I enjoy meeting new people, building relationships and fuJfilling all my customer's needs.

Highlights of Qualifications

• Bachelor of Arts, Florida Atlantic University -~or: Communications; Minor: Business Administration.

• Exceptional written and verbal abilities.

• Excellent interpersonal communication skills and very attentive listener.

• Proven record of retUning clients and resolving problems in a friendly manner.

• Highly skilled in customer services activities - both on telephone and in person.

• Multitask and time management efficient, especially under pressure.

Reliable and flexible with open availability.

Recent & Relevant Experience

Promotional Sales Consultant 2013 - Current

• Bath Crest Special Events Marketing Team - PBC, FL • Cross Country Magic Carpets Sales Rep. - W ellington, FL • Eco-Drink Sales Promoter - Lantana, FL Costco

Food & Beverage Concession - Villa Delray Golf Course

• Managed golf-cart food concession service to all golfers on an I8-hole course. • Maintained a strict and accurate account of beginning, sold and ending inventory daily. • Produced daily and weekly net sales reports by recording itemized sales activity .

Leasing Agent - San Merano at Mirasol, Palm Beach Gardens

• Interacted daily with residents, helping wherever necessary. • Managed maintenance requests Lor tcnants, assuring timely and efficient execution. e Maintained a spotless Clubhouse and all immaculate Property.

2011- 2012

2004

SHELLY YARBROUGH

561-685-1537 [email protected]

Sales & Customer Service Specialist

Outgoing & solution oriented, with over 10 years of customer service excellence; I enjoy meeting new people, building relationships and fidfilliog all my customer's needs.

ffighlights of Qualifications

• Bachelor of Arts, Florida Atlantic University -~or: Commuruicarions; Minor: Business Administration.

• Exceptional written and verbal abilities.

• Excellent interpersonal communication skills and very attentive listener .

• Proven record of retUning clients and resolving problems in a friendly manner.

• Highly skilled in customer services activities - both on telephone and in person.

• Multitask and time management efficient, especially under pressure.

Reliable and flexible with open availability.

Recent & Relevant Experience

Promotional Sales Consultant 2013 - Current

• Bath Crest Special Events Marketing Team - PBC, FL • Cross Country Magic Carpets Sales Rep. - W ellington, FL • Ero-Drink Sales Promoter - Lantana, FL Costro

Food & Beverage Concession - Villa Delray Golf Course

• Managed golf-cart food concession service to all golfers on an I8-hole course. • Maintained a strict and accurate account of beginning, sold and ending inventory daily.

• Produced daily and weekly net sales reports by recording itemized sales activity.

Leasing Agent - San Merano at Mirasol, Palm Beach Gardens

• Interacted daily with residents, helping wherever necessary. • Managed maintenance requests Lor tcnants, assuring timely and efficient execution. e Maintained a spotless Clubhouse and an immaculate Property.

2011- 2012

2004

16

·MYRA GOLDICK 9729 Savannah Estates Drive

Lake Worth, PL 33467 Horne: 561-439-0230/Cell! 561-302-2447

[email protected]

Obl,£ctive Achieving E:draordinary: Success

Entertainment with a message that motivates, inspires; and inform.s. Personal expel'ience has taught this speaker. a polio survivor, that passion, compassion, knowledge and understanding of others at home or at work are the keys, which can. unloc.k what appears insunnountable and circumstantial anversity. The desi.re to Succeed knows no limitations.

EXperience

Twenty Years of innovative marketjn~ training. creative sales experience jn corporate America

09/1984--01/1993 Derroablend IFlo:d Roberts Cosmetics New York, NY • Regional Manager

o Guided, motivated; and directed a sales force consisting of 10 direct territory managers as well as 15 manufacturers' representatives

o DeveJ.oped and managed a territory-including the areas of New York~ New England. Philadelphi~ and Washington, DC~tesulting jn$6 millio:n. in sales

o Utilized a multitude of approaches in order to enhance territory growth. o Conferred w.ith se.n1or level management on relevant sales and marketi.ng

issues as well as recommendations for the purpose of inoreasing profitability

061J.981-09/1984 Halston Fragrances & Cosmetics. New York, NY • Key Account Manager .

o Planned new product introductions and allocated them nationwide o Plan.ned new visuals o Managed a territory-involving Federated Depa.rtrnent Stores and May

Company-serving the New York Tn-State Area producing in excess of $7 million in annual sales

0311973-06/1981 Diane Von Furstenberg New York; NY • Account Executive

o Managed a territory in the New York T:r.i-State Area with an annual sales volume exceeding $4.5 miIUon.

o Supervjsed 11 staff :members inclnding makeup artists and models

·MYRA GOLDICK 9729 Savannah Estates Drive

Lake Worth, PL 33467 Horne: 561-439-0230/Cell! 561-302-2447

[email protected]

Obl,£ctive Achieving E:draordinary: Success

Entertainment with a message that motivates, inspires; and inform.s. Personal expel'ience has taught this speaker. a polio survivor, that passion, compassion, knowledge and understanding of others at home or at work are the keys, which can. unloc.k what appears insunnountable and circumstantial anversity. The desi.re to Succeed knows no limitations.

EXperience

Twenty Years of innovative marketjn~ training. creative sales experience jn corporate America

09/1984--01/1993 Derroablend IFlo:d Roberts Cosmetics New York, NY • Regional Manager

o Guided, motivated; and directed a sales force consisting of 10 direct territory managers as well as 15 manufacturers' representatives

o DeveJ.oped and managed a territory-including the areas of New York~ New England. Philadelphi~ and Washington, DC~tesulting jn$6 millio:n. in sales

o Utilized a multitude of approaches in order to enhance territory growth. o Conferred w.ith se.n1or level management on relevant sales and marketi.ng

issues as well as recommendations for the purpose of inoreasing profitability

061J.981-09/1984 Halston Fragrances & Cosmetics. New York, NY • Key Account Manager .

o Planned new product introductions and allocated them nationwide o Plan.ned new visuals o Managed a territory-involving Federated Depa.rtrnent Stores and May

Company-serving the New York Tn-State Area producing in excess of $7 million in annual sales

0311973-06/1981 Diane Von Furstenberg New York; NY • Account Executive

o Managed a territory in the New York T:r.i-State Area with an annual sales volume exceeding $4.5 miIUon.

o Supervjsed 11 staff :members inclnding makeup artists and models

17

• The Desire To Succeed Knows No Limitations- (Motivationalluspirational story telling and learning to say '~ever Say Impossible" to your dreams)

• Dancing On Your .Disabilities~ celebrating our differences. Disability awareness and support for those challenged w.ith visible or invisible disabilities· their caregivers, medical providers, and workplace associates.

It Focused~ Unstuck, and Back in Action- The Keys to Use To Restart our Engine 'Wb.en Life Grinds us to a Halt

TESTlMONALS

Myra Goldick)s powerful personal story of resilience in the face of daunting challenges makes her a favorite with audien.ces. Her effervescence~ congeniality and poise are umnatched. Rarely do you :fi.nd such a winning combination of talent, personality, and professionalis.m. As a radio host~ Myra is a genuine, likeable, and empathic interviewer. She made me feel completely comfortable, and r am grateful for the honor of being her guest.

- Marti Mac Gibbon, Human. trafficking s~rvivO:T\ HUIIl.orous inspirational Speaker, Author and addiction treatment professional.

Thank. you so much for your generous tim.e at our Annual Dinner. Your speech will inspire others to give their time and life experiences to others. The Salvation Anny could not serve effectively without people like you . .. .T 000 Corapi Director of Development

Thank you Myra for your uplifting and inspiring speech a.t the Post~PoHo Or.ganization of Boca Raton. You captivsted out audience with your bumot and heart felt message.

Maureen Sinkufe Co-founder

May 10,2012 To Whom It May Concern~ As the president of the Rotary Club of Naples, I have au opportunity to meet a. number of very gifted speake:r:s. In that group I include Ms. Myra Goldick. Myra is a woman who exudes courage and pos.itive attitude. She had the ability to view her life story as a crisis or :as having been given. a lot of opportuniti¢s. There is no doubt that she has chosen opportunity.

• The Desire To Succeed Knows No Limitations- (Motivationalluspirational story telling and learning to say '~ever Say Impossible" to your dreams)

• Dancing On Your .Disabilities~ celebrating our differences. Disability awareness and support for those challenged w.ith visible or invisible disabilities· their caregivers, medical providers, and workplace associates.

It Focused~ Unstuck, and Back in Action- The Keys to Use To Restart our Engine 'Wb.en Life Grinds us to a Halt

TESTlMONALS

Myra Goldick)s powerful personal story of resilience in the face of daunting challenges makes her a favorite with audien.ces. Her effervescence~ congeniality and poise are umnatched. Rarely do you :fi.nd such a winning combination of talent, personality, and professionalis.m. As a radio host~ Myra is a genuine, likeable, and empathic interviewer. She made me feel completely comfortable, and r am grateful for the honor of being her guest.

- Marti Mac Gibbon, Human. trafficking s~rvivO:T\ HUIIl.orous inspirational Speaker, Author and addiction treatment professional.

Thank. you so much for your generous tim.e at our Annual Dinner. Your speech will inspire others to give their time and life experiences to others. The Salvation Anny could not serve effectively without people like you . .. .T 000 Corapi Director of Development

Thank you Myra for your uplifting and inspiring speech a.t the Post~PoHo Or.ganization of Boca Raton. You captivsted out audience with your bumot and heart felt message.

Maureen Sinkufe Co-founder

May 10,2012 To Whom It May Concern~ As the president of the Rotary Club of Naples, I have au opportunity to meet a. number of very gifted speake:r:s. In that group I include Ms. Myra Goldick. Myra is a woman who exudes courage and pos.itive attitude. She had the ability to view her life story as a crisis or :as having been given. a lot of opportuniti¢s. There is no doubt that she has chosen opportunity.

18

Eight Years of hands on Experience as Bead Millinery Designer at Dorel, Inc. New York, NY 0111995 .... ·11/3003

Served on the board of the VSA-Florl.da~ The state Organization on Arts and Disability-20l0·2011

Internet Talk Show Host-Foun.der and creator of '<TIle Never Say Impossible & Dancing On Out' Disabilities shows -lO/2011-present

Co-author of "Mastering the Art of Success n: A unique guide and inspirational book for goal achieving and creating a successful1ife. . Author of: hFocused, Unstuck, And Back In. Action" htstant Audio Workbook A guide to reinventing yourself

Education

Fashion InstitUte of Technology New York, NY

Boca Raton School of Art Boca Raton, FL

Toastmasters International ACE

Bill Gove Speech Workshop Graduate -lACS-International Association of Corporate Speakers

Certificates of Completion: PC Professor Boca Raton~ FL

.Kenotes

.. :Myra Goldjck~s original keynotes are customized to meet the needs of your organization. She delivers a serious, powerful ro.essage~ while at the same time keeping her delivery on the humorous side.

• Keynote Topics:

* Never Say Impossible - Anything is possib.le urttH you say it's not

Eight Years of hands on Experience as Bead Millinery Designer at Dorel, Inc. New York, NY 0111995 .... ·11/3003

Served on the board of the VSA-Florl.da~ The state Organization on Arts and Disability-20l0·2011

Internet Talk Show Host-Foun.der and creator of '<TIle Never Say Impossible & Dancing On Out' Disabilities shows -lO/2011-present

Co-author of "Mastering the Art of Success n: A unique guide and inspirational book for goal achieving and creating a successful1ife. . Author of: hFocused, Unstuck, And Back In. Action" htstant Audio Workbook A guide to reinventing yourself

Education

Fashion InstitUte of Technology New York, NY

Boca Raton School of Art Boca Raton, FL

Toastmasters International ACE

Bill Gove Speech Workshop Graduate -lACS-International Association of Corporate Speakers

Certificates of Completion: PC Professor Boca Raton~ FL

.Kenotes

.. :Myra Goldjck~s original keynotes are customized to meet the needs of your organization. She delivers a serious, powerful ro.essage~ while at the same time keeping her delivery on the humorous side.

• Keynote Topics:

* Never Say Impossible - Anything is possib.le urttH you say it's not

19

~t ~ PalmTran




FAX: (561) 841-4291






• Palm Tran Senrice Board Members



Terry Brown Seat 1 - Rep . with Transportation Experience





Martin Rothman Seat 8 - Certified Paratransit User




Beverly Scott Seat 13 - Resident of GladeslLake Region Area

Official Electronic Letterhead


TO: PTSB Members

FROM: Fred Stubbs, Planning Manager "b RE: Agenda Item # 9a. (Baseball Theme Bus Shelters)

Attached please find the backup documentation for agenda item # 9a. Palm Tran plans to construct custom baseball-themed bus shelters at the new Ball Park of the Palm Beaches scheduled to open in 2017.

The ball park is located between Military Trail and Haverhill Road, south of 45th Street, and is currently served by Route 3 on Military Trail. I will be presenting this item at the meeting should you have any questions.

'>'t Palm Tran


Palm Tran Administratjye Offices 3201 Electronics Way


FAX: (561) 841-4291






• Palm Tran Service Board Members














DATE: December 6,2016

TO: PTSB Members

FROM: Fred Stubbs, Planning Manager 'b RE: Agenda Item # 9a. (Baseball Theme Bus Shelters)

Attached please find the backup documentation for agenda item # 9a. Palm Tran plans to construct custom baseball-themed bus shelters at the new Ball Park of the Palm Beaches scheduled to open in 2017.

The ball park is located between Military Trail and Haverhill Road, south of 45th Street, and is currently served by Route 3 on Military Trail. I will be presenting this item at the meeting should you have any questions.

Palm TranCustomized Baseball-Themed

Bus Shelters

Palm Tran Service BoardDecember 15, 2016

20

• Ballpark of the Palm Beach Beaches due to open early 2017– Spring Training Park Facility

• Located between Military Trail and Haverhill Road, south of 45th Street – Currently served by Route 3– One existing bus stop on-site

• County-owned facility located in the City of WPB

• Palm Tran to design, install bus stops

Background

221

BallParkSite Plan

3 3

County SOCCER FIELDS

City Park

CitySoccer Fields

Location 1

Location 2

22

Stadium Rendering (looking east from Haverhill Rd.)

423

• FEATURES– 7 ‘ clearance, NTE 10’ height,

40’ length– All aluminum design – Baseball themed figures on

panels, benches– Solar lighting– PSA/System Map on ad-panels

– Capacity for 15-20 people per shelter, seating for approx .15 people

– Vandal-resistant– Bike racks, Garbage cans– Connection to existing

sidewalks along Military Trail

524

• Palm Tran to design, build, and maintain two custom baseball-themed high-ridership bus shelters

• Shelters to utilize cantilevered shelter design • Three areas for shelters have been provided

• Currently in the permitting process with the City of West Palm Beach

• Construction Completed by: February 2017

Proposal/Timeline

6 625

26

.. < Palm Tran


Palm T .. an Administ .. ative Offices 320 I E[ectronics Way

West Palm Beach, FL 33407-4618 (56 1) 841-4200

FAX: (561) 841-4291

Palm T .. an Connection 50 S. Military Trai[, Suite 101

West Palm Beach, FL 334[5-3132 (561) 649-9838

FAX: (56 1) 514-8365 \vww.pa[mtran.org

Clinton B. Fo .. bes Executive Director


• Palm Tran Service Boa .. d Membe .. s

Dwight Mattingly. Chai .. man Seat [0 - Fixed-Route Bus Operator

My .. a Goldick, Vice Chai .. woman Seat 2 - Disabi[ity Advocate

Te .... yB .. own Seat 1 - Rep. with TranspOltation Experience

Viola Walden Seat 3 - Rep. with Multi-Cu[tura[ Experience

Robe .. t Weinroth Seat 4 - E[ected Municipa[ Official

Robe .. t Templeton Seat 5 - Business Community Rep.

F .. ank Stanzione Seat 7 - Senior Citizen Rep.

Ma .. tin Rothman Seat 8 - Certified Paratransit User

Shelly Yarb .. ough Seat 9 - Regular Fixed-Route Bus Rider

And .. e Cadogan Seat 11 - Citizen at Large

Dennis Martin Seat 12 - Rep. with Extensive Para transit Experience

Beve .. ly Scott Seat 13 - Resident of Glades/Lake Region Area

Official Electronic Lenerhead

DATE: December 15,2016

TO: PTSB Members

FROM: Keith A. Clinkscale

RE: Agenda Item #9B Performance Management Office

Attached please find the backup documentation for agenda item #9B. The Performance Management Office has been busy assessing the management and existing capabilities at Palm Tran as they relate to Performance Management. In addition, three peer visits were conducted to understand other agencies' challenges and best practices. I will be presenting this item at the meeting should you have any questions .

Keith A. Clinkscale ~~ Performance Manager

P: 561-841-4273 3201 Electronics Way West Palm Beach, FL 33407 [email protected]

·~ Palm Tran Public Transportation


West Palm Beach, FL 33407-4618 (56 1) 841-4200

FAX: (561) 841-4291








Myra Gol<lick, Vice Chait-woman Seat 2 - Disability Advocate

Tel'I'y Brown Seat 1 - Rep. with TranspOltation Experience



Robert Templeton Seat 5 - Business Conmlllnity Rep.







Otlicial Electronic Lenerhead


TO: PTSB Members

FROM: Keith A. Clinkscale

RE: Agenda Item #9B Performance Management Office

Attached please find the backup documentation for agenda item #9B. The Performance Management Office has been busy assessing the management and existing capabilities at Palm Tran as they relate to Performance Management. In addition, three peer visits were conducted to understand other agencies' challenges and best practices. I will be presenting this item at the meeting should you have any questions .

Keith A. Clinkscale ~~ Performance Manager

Tran P: 561-841-4273 3201 Electronics Way West Palm Beach, FL 33407 [email protected]

1

Performance Management

December 15, 2016Palm Tran Service Board

27

1. The Vision – The Executive Director’s vision for the organization and performance sets the direction

2. Management Assessment – Strengths & Weaknesses- Conducted one-on-ones - Management meetings

3. Peer Assessments – Build off of Mr. Forbes prior successes!- Visited 3 Peer Agencies- Leverage Best Practices

4. eKPI Development – How do we enable in the future- Partnering with Palm Beach County’s own ISS Organization

Palm Tran Performance Management Office 2

Building the office - Outline

28


Vision:

To enhance the quality of life for those who live, work and play in Palm Beach County.

Mission:

To provide access to opportunity for everyone; safely, efficiently and courteously.

The building of Performance Management at Palm Tran is a direct result of Mr. Forbes commitment to fulfilling the Vision and Mission established by him and his Executive Leadership Team

29

Update skillsets to aligned with Executive Leadership Team vision Need to enhance cross-functional problem-solving ◦ - Break silos

Ownership and management of metrics vs just reporting of metrics◦ - New day at Palm Tran…we find problems, we solve problems

Establish excellence in “everything” we do◦ - meetings, response time, problem resolution, follow-up

Enhance data reporting capabilities◦ Own, develop, report and post and review performance with employees

Tools are needed to help managers develop organizational scorecards to begin solving problems: eKPI

Data collection/validation meetings to be held regularly


◦ Miami-Dade Dept of Public Works - Strategy, Vision, Mission, Objectives and KPIs Strongly Linked - Strong Performance Management Staff, QA Staff & System Capabilities

◦ Central Ohio Transit Authority (COTA) - Management/employee team involvement is stellar - Teams are rewarded for performance at the end of the year - Teams present monthly to Executive Leadership Team - Employees at all levels are actively engaged in process improvement

◦ Jacksonville Transit Authority (JTA) - 2016 Outstanding Transportation System – American Public Transportation

Association (APTA) - Best overall in Leadership, Implementation, Employee Involvement - Strategy, Vision, Mission, Objectives and KPIs Strongly Linked - Leadership committed to IMPROVEMENT and to being the best - Management actively engaged in process improvement


We have an opportunity to leverage the stellar successes Mr. Forbes has helped these agencies accomplish

31

Reviewed demo of eKPI application developed by ISS group of Palm BeachCounty

- web-based- user-friendly- rolls metrics up to department and organizational level scorecards- pulls from multiple systems or data can be entered manually- develops graphs on-demand- gives management the tools they need to “actively” manage their

performanceDemo to Management Leadership Team Scheduled for January


The ability for each department to build monthly graphs and scorecards that roll up to the Executive Level Dashboard…

32

Metrics Meeting Drill Down◦ - Who is the metric owner?◦ - Where do the numbers come from?◦ - Walk through of how data is collected◦ - Understand and Validate data collection efforts◦ - Ensure data integrity


36

~( Palm Tran




FAX: (561) 841-4291






• Palm Tran Sel"Vice Board Members


MYI'a Goldick, Vice Chairwoman Seat 2 - Disability Advocate



Robert Weinl'Oth Seat 4 - Elected Municipal Official










TO: PTSB Members

FROM: Fred Stubbs, Planning Manager -* RE: Agenda Item # 9c. (2017 Holiday Service Schedule)

Attached please find the backup documentation for agenda item # 9c. Palm Tran will have no bus service on the following seven holidays in 2017:

New Year's Day Easter Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day

January 1, 2017 April 16, 2017 May 29, 2017 July 4,2017 September 4, 2017 November 24, 2017 December 25, 2017

I will be presenting this item at the meeting should you have any questions,

,)< Palm Tran




FAX: (56 1) 841-4291








Myra Goldiek, Vice Chairwoman Seat 2 - Disability Advocate



Robert Weinl"Oth Seat 4 - Elected Municipal Official







Beverly Scott Seat 13 - Resident ofGladeslLake Region Area



TO: PTSB Members

FROM: Fred Stubbs, Planning Manager --::J:;;; RE: Agenda Item # 9c. (2017 Holiday Service Schedule)

Attached please find the backup documentation for agenda item # 9c. Palm Tran will have no bus service on the following seven holidays in 2017:

New Year's Day Easter Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day

January 1, 2017 April 16, 2017 May 29, 2017 July 4, 2017 September 4, 2017 November 24, 2017 December 25, 2017

I will be presenting this item at the meeting should you have any questions.

p tran service oard meeting - palm beach …discover.pbcgov.org/palmtran/ptsb_agendas/december...

Documents