overlap of emotion and usability
DESCRIPTION
Discussion on usability are centered around logic, timing and goal completion. For a subject so focused on humans there is very little focus on the most human element, emotion. In this presentation I discuss how usability and emotion are inseparable and how you can use emotion to create more enjoyable websites.TRANSCRIPT
by Ross Johnson of 3.7 DESIGNS@3pointRoss / @37Designs
THE OVERLAP OF EMOTION AND USABILITY
@3pointRoss@37Designs
I AM ROSS “DANGER” JOHNSON
My background is a bit diverse...
DESIGNERSOCIAL SCIENTISTDEVELOPEREDUCATOR
I founded a company in 2005
3.7 DESIGNSWEB DESIGNBRANDINGUSER EXPERIENCEDIGITAL MARKETINGWORDPRESS (YEAH BABY)
I started teaching in 2008
WASHTENAWCOMMUNITYCOLLEGEIn 2012 I began teaching at
MICHIGAN STATEUNIVERSITY
Wrote a book in 2011
theSIX LAYERS of DESIGNMy research is the foundation for much of this discussion.
Whether designing commercial themes or custom ones for clients (or yourself)
GREAT DESIGN LEADS TO GREAT EXPERIENCES. GREAT EXPERIENCES LEAD TO SUCCESSFUL WEBSITES.
HOW DO WEAPPROACHUSABILITY / UX?
Now that we know what “UX” is...
WHAT ARE THE DELIVERABLES?
INFORMATIONORGANIZATION
LAYOUT & WORKFLOW
PROCESS MAPS
USABILITY STUDIES
Ease of use
Frequency of use
Difficulty to keep track of location in website
Learn ability
Information facilitation
Look & feel appeal
Site content
Site organization
✓
ALL HELPFUL & VALUABLE BUT...
IS THIS YOUR USER?
IS THIS YOUR USER?
SO I ASK...IS THIS YOUR USER?
WHAT’S MISSING?
LET ME INTRODUCE YOU TO HUMANS...
FOR A SUBJECT SO FOCUSED ON HUMANS, THERE IS LITTLE EMPHASIS ON THE MOST HUMAN CHARACTERISTIC
EMOTION
EMOTION DRIVES ALL OF OUR BEHAVIOR. WE JUSTIFY DECISIONS WITH LOGIC AFTER THEY ARE MADE.
THE PLANK EXAMPLE...
BEHAVIOR IS PREDOMINANTLY DRIVEN BY THE SUBCONSCIOUS.
X
1. Weinschenk, Ph.D. Neuro Web Design
AN EMOTIONAL QUESTION?WHAT CEREAL DO YOU WANT?2. Emotional Design, Norman
EMOTIONS
MOTIVATION
ACTIONS
JUSTIFICATION
EMOTIONS
SITE OBJECTIVES GOOD EXPERIENCES
UX != MAKE IT LOGICAL
UX == MANAGING EMOTIONS
PRIME EXAMPLE:
AESTHETIC USABILITY EFFECT.3. Norman, Emotional Design
HOW?MANAGING EMOTIONS FOR UX...
Three Types of Emotional Responses:
VISCERALBEHAVIORALREFLECTIVE
VISCERAL
BEHAVIORAL
REFLECTIVE
SUBCONSCIOUS
CONSCIOUS
Old Brain
VISCERAL
FIGHT orFLIGHT
DANGER or OPPORTUNITY
FIGHT orFLIGHT
DANGER or OPPORTUNITY
VILAYANUR RAMACHANDRAN
BRAIN IS MADE UP OF 100 BILLION NEURONS. MOTOR NEURONS FIRE WHEN PERFORMING ACTIONS.
VILAYANUR RAMACHANDRAN
THOSE SAME NEURONS FIRE WHEN YOU WATCH SOMEONE PERFORM THE SAME ACTION.
VILAYANUR RAMACHANDRAN
THE LIMBIC SYSTEM AND THE AMYGDALGA
VILAYANUR RAMACHANDRAN
SEEING IMAGERY OF IMPORTANCE CAUSES PHYSICAL REACTIONS.
“FEELS” SAFE
“FEELS” UNSAFE
VISUALS
EMOTIONAL REACTIONS
MOOD & MINDSET
What does it “feel” like to use?
BEHAVIORAL
INLINE WITH TRADITIONAL UX FACETS
Learn and Love
COST BENEFIT PRINCIPLE
Why we hate
LONG WEB FORMS...
Why we
DON’T READ INSTRUCTIONS UNLESS WE HAVE TO.
And love
CALORICALLY DENSE FOOD
EFFORT TO OBTAIN
BENEFIT OF OBTAINING
Hick’s Law in Action
EXAMPLE4. Weinschenk, Ph.D. Neuro Web Design
Selective Disregard
EXAMPLE #2
RECOGNITION OVER RECALL
PROGRESSIVE DISCLOSURE
MINIMIZE ALL OPTIONS
ULTIMATELY
MINIMIZE EFFORT REQUIRED.
Influencing Ones Conscious Thought
REFLECTIVE
Basic influence:
HOW DO I REMEMBER EXPERIENCING THIS WEBSITE?
Mid Level Influence:
DOES THIS REMIND ME OF A GOOD OR BAD EXPERIENCE?
Mid Level Influence:
DOES THIS SEEM LOOK LIKE IT SHOULD BE USABLE?5. Blink, Gladwell
Mid Level Influence:
IS THIS A PRESTIGIOUS WEBSITE?
Mid Level Influence:
IS THIS A PRESTIGIOUS WEBSITE?
Mid Level Influence:
IS THIS A PRESTIGIOUS WEBSITE?
Ross Johnson of 3.7 DESIGNS@3pointRoss / @37Designs
THANK YOU
Recommended ReadingNeuro Web Design by Weinschenk, Ph.D.100 Things Every Designer Needs to Know About People by Weinschenk, Ph.D.The Design of Everyday Things by Don NormanEmotional by Don NormanDesigning with the Mind in Mind by Jeff JohnsonBlink by Malcolm GladwellDesigning for Emotion by Aarron Walter