SA

MP

LE

Over 10 Years Administrative & Human Resource Experience

PROFESSIONAL ADMINISTRATIVE

&HUMAN RESOURCE

MANAGEMENT

SA

MP

LE

• EXPERIENCE• PROFESSIONAL MEMBERSHIPS•CERTIFICATIONS• REFERENCES

• INTRODUCTION•OVERALL

COMPETENCIES• RELEVANT SKILLS,

KNOWLEDGE, & EXPERIENCE

•MANAGEMENT EXPERIENCE• PROJECT

MANAGEMENT

AGENDA

SA

MP

LE

I am a detail-oriented professional, comfortable at multi-tasking, with more than 10 years’ experience in management, project management, collaborative team projects, public and customer service, and implementing administrative systems, polices and procedures. I am skilled in a variety HR functions, i.e. recruitment and on-boarding of new employees, as well as possess a high proficiency in a variety of word processing and database programs.

I have extensive experience working in city Municipality providing the public with detailed information and services regarding federally subsidized job placement and career enhancement programs available within their community. I am a multifaceted self-starter and I work effectively with executives, co-workers and the public. 

If the opportunity is made available for me to secure a position with your company, you will discover I am reliable, enthusiastic, and I work well under minimum to no supervision.  I have great conflict resolution skills and I am not intimidated by demanding environments.  I would appreciate the opportunity to contribute to your company’s continual success.

INTRODUCTION

SA

MP

LE

• Skilled at organizing complex projects,

defining project priorities, and delegating

tasks;

• Skilled at encouraging others and

developing rapport; 

• Goal-oriented strategist whose

confidence, perseverance and vision

promote success.

• Skilled with computer systems and

software:  (MS Office Suite: Excel, Word,

PowerPoint, Access & Outlook;  and

QuickBooks;

• Typing & Transcription 60 wpm

• Light bookkeeping and payroll.

• Over ten years supervisory, HR

support, project management, &

customer service experience;

• Detailed orientated, well-organized,

and efficient;

• Works well in a high pressure

environment;

• Professional appearance and

demeanor;

• Major strengths in planning, problem

solving and communication;

• Strong training skills;

• Teamwork collaboration;

• Self-starter.

OVERALL COMPETENCIES

SA

MP

LE

• PROJECT MANAGER FOR GOVERNMENT AUDITS AND MANDATED RE-CERTIFICATION PROCESS FOR FEDERALLY SUBSIDIZED JOB TRAINING AND EMPLOYMENT ASSISTANT PROGRAM;

• ORGANIZED ORIENTATION AND ON-BOARDING OF NEW CLERICAL STAFF MEMBERS;

• INTERPRET GOVERNMENT PROGRAMS AND ORGANIZATIONAL POLICY AND PROCEDURES TO PUBLIC AND PARTNER AGENCY INQUIRIES;COMPLETED REQUISITION FORMS TO ORDER SUPPLIES FOR DEPARTMENTS AND PARTNER AGENCIES;CHECKED IN MERCHANDISE, MATCHED PURCHASE ORDERS TO REQUISITIONS AND DISTRIBUTED MERCHANDISE TO THE APPROPRIATE DEPARTMENTS AND PARTNER AGENCIES;

• ORGANIZED AND MAINTAINED INVENTORY STORE ROOM; 

• USED EXCEL SPREADSHEETS TO ENSURE INVENTORY SUPPLY LEVELS WERE MAINTAINED AT ALL TIMES; I.E.;  LOGGED  ALL ITEMS RECEIVED, DISTRIBUTED, AND BACK ORDERED.

• PROCESSED INVOICES FOR PAYMENT.

• RESPONSIBLE FOR SUPERVISING, INTERVIEWING, AND RECRUITING OF CLERICAL STAFF AND MAINTAINING DEPARTMENT  INVENTORY FOR FOUR LOCATIONS FOR SEVEN YEARS;

• DELEGATED AND MONITORED CLERICAL, ADMINISTRATIVE AND SECRETARIAL RESPONSIBILITIES AND TASKS AMONG OFFICE CLERICAL STAFF FOR 10 ½ YEAR;

• MANUALLY PREPARED PAYROLL FOR ELECTRONIC ENTRY; 

• PROCESSED AND MAINTAINED EMPLOYEE I-9’S, W-2’S, W-4’S, DEPARTMENT WORKER COMPENSATION CLAIMS, LEAVE REQUESTS, AND ALL CONFIDENTIAL PERSONNEL FILES

• COORDINATED OFFICE STAFF ACTIVITIES TO ENSURE MAXIMUM EFFICIENCY;

• EVALUATED AND MANAGED STAFF PERFORMANCE;

• ASSIST PROGRAM COORDINATOR WITH CLIENT TRAINING, AUXILIARY REQUESTS AND PAYROLL  (CHECK DISTRIBUTION); 

• ESTABLISH AND MAINTAIN A VARIETY OF ELECTRONIC AND MANUAL FILE SYSTEMS;

• ORGANIZED ORIENTATION AND ON-BOARDING OF NEW CLERICAL STAFF MEMBERS.

RELEVANT SKILLS, KNOWLEDGE, & EXPERIENCE

SA

MP

LE

• SCHEDULING AND ORGANIZING COMPLEX ACTIVITIES SUCH AS MEETINGS, TRAVEL, CONFERENCES AND DEPARTMENT ACTIVITIES FOR ALL MEMBERS OF THE DEPARTMENT. 

• ESTABLISHING, DEVELOPING , MAINTAINING AND UPDATING FILING SYSTEMS FOR THE OPERATIONS MANAGER AND THE DEPARTMENT. RETRIEVED INFORMATION FROM FILES WHEN NEEDED. 

• RECORD AND TRANSCRIBE MINUTES FOR PLANNING COMMISSION MEETINGS.

• SORT AND DISTRIBUTED MAIL. OPENED MAIL FOR THE DEPARTMENT HEAD. DRAFTS WRITTEN RESPONSES OR REPLIES BY PHONE OR E-MAIL WHEN NECESSARY. RESPONDS TO REGULARLY OCCURRING REQUESTS FOR INFORMATION

• ANSWERS PHONES FOR DEPARTMENT HEAD AND STAFF. ADDRESSED ALL ROUTINE AND NON-ROUTINE QUESTIONS. 

• LIAISON WITH OTHER DEPARTMENTS AND OUTSIDE AGENCIES, INCLUDING HIGH-LEVEL STAFF SUCH AS CEOS, PRESIDENTS, AND SENIOR VICE PRESIDENTS. MANAGED CONFIDENTIAL AND NON-ROUTINE FILES AND INFORMATION, AND POLICIES WHEN NECESSARY.

Comprehensive Experience: 

Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication.

ADMINISTRATIVE ASSISTANT BACKGROUND

SA

MP

LE

E M P L O Y E E & O F F I C E M A N A G E M E N T

• Supervise, assist with and monitor training, work performance, conduct and leave for clerical staff; 

• Maintains office staff by recruiting, selecting, orienting, and training employees.

• Take charge, effectively delegate tasks and direct or coordinate work assignments for clerical staff, anticipate the

• needs and make necessary adjustments and within a timely manner; • Work with staff to determine the impact of revised policies and

procedures or new procedures on the clerical• work load and ensure policies are thoroughly understood and adhered

to; • Provide, schedule and oversee training for new clerical employees

beyond the initial orientation period. Hold• monthly staff meetings and solicit feedback; • Provide additional training as needed to ensure all new or updated

policies and procedures and work• performance expectations are understood; Prepare performance

objectives, continuously monitoring and• documenting work performance and conducting performance

evaluations annually; • Maintained office processes by organizing office operations and

procedures; preparing payroll; controlling• correspondence; designing filing systems; reviewing and approving

supply requisitions; assigning and monitoring• clerical functions; Designed and implemented office policies by

establishing standards and procedures; measuring • results against standards; making necessary adjustments;• Maintain office efficiency by planning and implementing office

systems, layouts, and equipment procurement;• Maintain working files for assigned staff and conduct regular,

consistent reviews of each file. 

MANAGEMENT COMPETENCIESComprehensive Experience

Supply Chain Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing, Managing Processes, Supervision, Developing Standards,

Promoting Process, Process Improvement, Inventory Control, Reporting Skills

SA

MP

LE

PROJECT MANAGEMENT COMPETENCIES

Comprehensive Experience:Manage the planning, implementation, and tracking of short and long-term

projects which has a beginning, an end and specified deliverable.• Act as project manager for special projects, at the request

of the operations manager, which may include: planning and coordinating multiple presentations, projects, disseminating information, coordinating, and delegating tasks. Define the scope of the project in collaboration with senior management

• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Determine the resources (time, money, equipment, etc) required to complete the project

• Develop a schedule for project completion that effectively allocates the resources to the activities.

• Manage project staff and/or volunteers according to the established policies and practices of the organization

• Contract qualified consultants to work on the project as appropriate

• Manage project staff and/or volunteers according to the established policies and practices of the organization

• Ensure that personnel files are properly maintained and kept confidential

• Ensure that all project personnel receive an appropriate orientation to the organization and the project Contract qualified consultants to work on the project as appropriate,

SA

MP

LE

Please Refer To The Following Link:

http://vgprofessionaladmnhrsupport.weebly.com/work-samples.html

WORK SAMPLES

SA

MP

LE

Please Refer To The Following Link:

http://vgprofessionaladmnhrsupport.weebly.com/professional-memberships.html

PROFESSIONAL MEMBERSHIPS

SA

MP

LEPlease Refer To The Following

Link:http://vgprofessionaladmnhrsupport.weebly.com/education-and-career-development.html

Educational & Training Background

SA

MP

LE

A Copy Of My References

Will Be Provided Upon Request.

R E F E R E N C E S