ou technology practice. oracle technology coe snapshot 30+ technical consultants expertise in all...

OU Technology practice

Oracle Technology COE

Snapshot 30+ Technical consultants Expertise in all the different technology areas

Horizontal Competency Focus

Languages Java, J2EE, XML, SQL, PL/SQL

Basic Tools XML Publisher, JDeveloper, OAF/ADF, 10g Forms/Reports, UPK

Fusion Middleware

Current: BPEL, B2B Adapters, Single Sign-on, SDP, RFID, Sensor Edge Server, SOA (Web Services, ESB), BAM

DW/BI Oracle Warehouse Builder, BI-EE, Siebel Analytics, Hyperion

Database Administration

Oracle RAC, Max Availability, Oracle 10g/10gAS,

Fusion Middleware (10gAS), 10g Grid Management

MDM Oracle Centric: CDH and PDH

Siebel Centric: UCM and UPM

70

35

352420

140

OA Framew orks BPEL SOA Warehouse Builder ADF Workflow

Service Delivery: BizWare - SOA Compliant B2B integration Solution

Why B2B Integration?

To enable : Streamlined business

processes Real-time visibility into

processes like order-to-cash, order entry, order pricing etc.

IT Architectural scalability based on growing business needs

Why HCL?

Savings -• 100% ROI in 30

months• 50% reduction of

maintenance costs Stability-

• B2B system stability during ERP upgrades & SOA development

Benefits

No more manual document changes

Fully automated EDI management

One tool for managing translations,

transmissions and integration

Solution Architecture

Transaction Flow

Oracle Enterprise Service Bus

Oracle Business Activity Monitoring

OracleeBusiness Suite

POPO

Ship NoticeShip Notice

InvoiceInvoice

Payment Payment

• Document Processing• Process Orchestration• Human Workflow

OracleeBusiness Suite

POPO


InvoiceInvoice

Payment Payment

• Document Processing• Process Orchestration• Human Workflow

Oracle Integration B2B

POPO


InvoiceInvoice

PaymentPayment

PO Received

PO Received

ASNSent

ASNSent

InvoiceSent

InvoiceSent

PaymentReceived

PaymentReceived

• Inter-Enterprise Connectivity• Trading Partners Mgmt• Document Mgmt

• Batching• Encryption• Validation• Translation


POPO


InvoiceInvoice

PaymentPayment

PO Received

PO Received

ASNSent

ASNSent

InvoiceSent

InvoiceSent

PaymentReceived

PaymentReceived


POPO


InvoiceInvoice

PaymentPayment

PO Received

PO Received

ASNSent

ASNSent

InvoiceSent

InvoiceSent

PaymentReceived

PaymentReceived

• Inter-Enterprise Connectivity• Trading Partners Mgmt• Document Mgmt

• Batching• Encryption• Validation• Translation

POPO


InvoiceInvoice

PaymentPayment

• Intra-Enterprise Connectivity• Document Mgmt

• Validation• Transformation

• Process Orchestration• Human Workflow• Error Handling

OracleBPEL Process Manager

Oracle Fusion Middleware

POPO


InvoiceInvoice

PaymentPayment

• Intra-Enterprise Connectivity• Document Mgmt

• Validation• Transformation

• Process Orchestration• Human Workflow• Error Handling



B2B Gateway

AS2: MDN

AS2: MDN

HTT

P Se

rver

850: PO850: PO

AS2: MDN

AS2: MDN

856: ASN856: ASN

AS2: MDN

AS2: MDN

810: Invoice810: Invoice

AS2: MDN

AS2: MDN

820:Payment820:Payment

DMZ997: FA

997: FA

997: FA

997: FA

EDI850

EDI856

EDI810

EDI820

B2B Gateway

AS2: MDN

AS2: MDN

HTT

P Se

rver

850: PO850: PO

AS2: MDN

AS2: MDN

856: ASN856: ASN

AS2: MDN

AS2: MDN

810: Invoice810: Invoice

AS2: MDN

AS2: MDN

820:Payment820:Payment

DMZ997: FA

997: FA

997: FA

997: FA

EDI850

EDI856

EDI810

EDI820

B2B Mapping

Application

Ship ConfirmEvent TriggeredShip Confirm

Event Triggered

Order ProcessOrder Import

Open Interface Tables



AutoLockBoxProcess


AutoLockBoxProcess


Invoice ProcessInvoice Triggered


Application

Ship ConfirmEvent TriggeredShip Confirm

Event Triggered





AutoLockBoxProcess


AutoLockBoxProcess




Process Orchestration• Process Integration• Business Rules • Error Handling

Middleware

Transform POTransform PO

Transform ASNTransform ASN

Transform INVTransform INV

XML850

XML856

XML810

XML820

Transform PMTTransform PMT

Process Orchestration• Process Integration• Business Rules • Error Handling

Middleware

Transform POTransform PO

Transform ASNTransform ASN

Transform INVTransform INV

XML850

XML856

XML810

XML820

Transform PMTTransform PMT

Planning

Oracle Business Activity Monitoring

• Trading Partner ManagementProfiles, Agreements, Security, SLA Settings

• Document ManagementValidation, Batching, Translation, Encryption

• Inter-Enterprise ConnectivityTransports, Exchanges


• Process OrchestrationProcess Integration, Workflow, Error Handling

• Document ManagementData Integration, Validation, Transformation

• Intra-Enterprise ConnectivityAdapters, WEB Services



ApplicationseBusiness Suite, PeopleSoft, Retek, Seibel, SAP, composite

PartnersTrading Partners, Value Added Networks

TransportsHTTP (s), File, FTP (s), TCP/IP, SMTP, IMAP

Document ManagementUN/EDIFACT, X12, X12N, HL7, HIPAA, NCPDP Script, UBL, UCCnet, OAG, PIP BD, cXML, W3C XML Schema, Custom

Packaging / SecurityMIME, SMIME, XMLDSig, XMLEncrypt

ExchangesRNIF, AS2, ebMS, MLLP

Trading Partner Management


Deploying Fusion Platform

t

Data AccessTrading Partner:Oracle Integration B2B

Access• Trading Partner via AS2• BPEL PM via AQ

Structure: EDI X12• 850 Purchase Order• 856 Shipping Notice• 810 Invoice• 820 Payments

Process• Each transaction set is a

separate transaction• Translation EDIXML• AS2: Exchange process

Middleware:Oracle BPEL Process Manager

Access• Integration B2B via AQ• Application via DB

Structure: XML Schema• EDI XML from Trading Partner• DB XML from Application • Canonical XML as transition

Process• Transformation • Business process• Human Workflow process

Application:Oracle eBusinessSuite

Access• DB: Schema

Structure: Tabular• Inbound: Interface tables• Outbound: Database Views

Process• Setup to use API• Each transaction set has a

separate Concurrent Program to process data.

Error ManagementTrading Partner:Oracle Integration B2B

Error Levels• Transport

Connection failed–Exchange

Data not received Data not sent Security violation

• Business Data not valid

• Outbound errors:Middleware notified

• Inbound errors:Trading Partner notified


Human Workflow An Error Handling process was created to receive errors from both the Trading Partner and the Application. If an error occurs, a manager is notified for resolution.

• Outbound errors:Initiates a Workflow

• Inbound errors:Initiates a Workflow

Application:Oracle eBusiness Suite

Concurrent Program• Inbound:

Any error results in the rejection of the data and a notification via a Oracle Workflow

Outbound: Any error results in a

notification via a Oracle Workflow

• Outbound errors:Middleware notified

• Inbound errors:Middleware notified

Security ManagementTrading Partner:Oracle Integration B2B

• Authentication• Authorization• Secure Transport• Encryption• Non-Repudiation

–Origin & Content–Receipt


• Authentication• Authorization• Document Retention• Password Management• Role Management


• Authentication• Authorization• Database Access• Role Management

Visibility & Monitoring

Oracle Business Activity MonitoringBusiness

–How long does it take to process a PO?–How long does it take to process a PO and respond with an ASN?–What is the average time for the completion of the “Order-to-Cash” cycle?

IT–What are the average number of errors by Trading Partner?–What are the average performance metrics for each component?

Trading Partner:Oracle Integration B2B

Reports / Monitoring–Business Message –Error Reports

Middleware: Oracle BPEL Process Manager

Reports / Monitoring–Operational–Administrative


Reports–Business–Financial

Implementing Solution

CHALLENGES

Integrating OEM’s, Contract Manufacturers & Customers across the world.

Implement different B2B standards as requested by the partners

Integration with ERP to implement B2B Standards

Develop a robust business process with reclaimable sub processes

Iteration of requirement Changes. Working for Multiple Time Zones. Multiple conventions to meet client’s

business requirements.

PROJECT NOTE

Industry: Hi-tech

Topology: SCMTechnology Stack : GIS, EDI, XML, cXML

THE SOLUTION

To provide applications developed in GIS (Gentran Integration System) for seamless integration between Brocade and their partners

• Furnished process design using GIS to integrate client’s ERP with partners

• Integrating their major partners like DELL, IBM & Sanmina over different transportation protocols like FTP & Https.

• Establishing connectivity with new partners.

Maintenance & Support Activities:

• Identified key error prone areas in transaction traversal.

• Altered & Imparted sub processes to optimize some of the existing solutions.

• Track defective data at different levels of SCM process and work in conjunction with ERP team in reprocessing the data.

RESULTS / BENEFITS

• Reduced manual intervention by automating the complete order processing.

• Adhering to standards of B2B Industry and partners

• Reduced turn around time in processing faulty data

• Enhanced Process Monitoring

• Optimizing the process flow by identifying the reclaimable components

An industry leader in data center networking solutions

CLIENT

An industry leader in data center networking solutions and services that enable Global 500 companies manage their most vital information assets around the clock

Has pioneered technologies that enable highly reliable and secure data center connectivity

Most of the world’s data flows through its equipment and data center networks built on its technology

Dynamic Business needs Dynamic IT Solutions THE SOLUTION

HCL deployed the Oracle BizWare solutions to enable automated EDI management and streamline processes such as order entry, order pricing, sales compensation and scheduling using Oracle BPEL and B2B AdaptersDBI was implemented as an extension of the existing Oracle Applications.

Solution Highlights Streamlined 1100 custom mapped

applications with 300 business partners 75% less time spent managing message

maps 50% reduction of B2B integration

maintenance costs by leveraging industry standards of BPEL and Oracle B2B adapters

RESULTS / BENEFITSSavings

• 100% ROI in 30 months• 75% less time spent managing

custom B2B maps• 50% reduction of maintenance

costsStability

• B2B system stability during ERP upgrades

• No B2B problems during SOA development

Implementation• Domain expertise• Methodology and framework

reduce implementation timeManagement

• No more manual document changes

• Fully automated EDI management• One tool for managing translations,

transmissions and integration

CHALLENGES / OBJECTIVES

• Convert B2B integrations to an SOA compliant Architecture

• Convert Application Integrations - leverage SOA framework

• Upgrade ERP to Oracle R12 – SOA driven application

AN ORACLE CASE STUDY

Industry: Retail

Service Areas: Application Implementation & IntegrationTopology: Oracle BPEL; SOA based integration

CLIENT

The customer supplies electrical equipment to retailers and distributors and operates manufacturing and distribution centers in US, Canada, Mexico & China. The customer faced issues on ERP upgrade to R12 since existing B2B transaction processes ran on custom software and several hundred EDI transactions were routed through a mainframe and a custom EDI translator


Industry: Manufacturing

Service Areas: ERP Application Consolidation;Application Development (using Fusion MIddleware); Application Upgrade; Legacy System Migration

Topology: Oracle Application 11.5.10; Manufacturing, CRM, OM & Distribution, Oracle Projects, and Financial Modules

One of the largest global suppliers of rotating equipment solutionsCLIENT

Designs, manufactures and services a wide range of technologically advanced centrifugal and reciprocating compressors, steam and gas turbines, expanders, multiphase turbine separators, portable ventilators, and control systems; Has over a 100 year history in meeting energy conversion needs across key markets that include Oil & Gas Production, Refining, Chemical & Petrochemical, Gas processing, Storage & Transportation, Industrial power & Energy recovery, and General industry; Business operations spread across the Americas, Europe and the APAC region.


To train team members on the latest technology especially BPEL, part of the Fusion Middleware Family

The BPEL tool had issues in loading large files and exceptional handling

THE SOLUTION

The client was in the midst of upgrading its Oracle application from 11.5.8 to 11.5.10.2 and migrating legacy systems to the Oracle eBusiness Suite across 30 locations in the Americas, Europe and APAC region. It approached us for assistance in application development using the latest technology – Fusion Middleware to help it accelerate adoption of the SOA framework. As part of the application roll-out in France, we are involved in application development in 2 phases.

Phase 1 - development of conversions for Oracle Manufacturing (INV), Finance, Oracle Project, WIP, BOM, Oracle Services and PO

Phase 2 - development of workflows & reports using XML Publisher (such as Reports on Customer Code) using a multi-lingual functionality (in French, English, and German. We are assisting the client in rolling-out the application(s) across other locations and countries in the APAC region

RESULTS / BENEFITS

Reduced report development time - 6 complex reports using Reports 6i and XML Publisher time reduced from 132 to 120 man days); and for 6 medium reports from 90 to 84 man days

Reversed the manual process of disassembling and packing end units while shipping, by developing the functionality in Oracle. Process time has been reduced by 75%

A new report now shows consolidated information on the shortage of materials in relation to project/ job / sales order / PO / and PO Requisition, so users have a day-to-day forecast on material shortage. The excel report provides easy data analysis by which business process time has reduced by 75%; Furthermore, a new workflow notifies buyers immediately in case of a “Promise Date” change.

Cycle time has been reduced by 75% - (The Oracle application handling Export Compliance checks for Purchase Orders, Projects and Quotes has been integrated with Kewil (the third party providing the compliance check)


Industry: Assessment Agencies

Service Areas: Application Maintenance & Support; Database Design

Topology: Oracle SOA, Oracle Fusion Middleware; Developing reusable SOA components; Implementing Business logic using BPEL and ESB

Europe’s Largest Assessment AgencyCLIENT

Brand name of the University of Cambridge Local Examinations Syndicate (UCLES) and a non-teaching department; A not-for-profit organization which is Europe's largest assessment agency and one of the largest international assessment agencies recognized by governments around the world. Is responsible for setting and marking a large number of examinations, both in the United Kingdom and internationally.


Designing the entire database in the most normalized manner

Creating reusable components using SOA for various maintenance services.

Implementing the Determination Rules meant for the Assessment Element.

Integrating various web services created to automate the Claim Process using Oracle Fusion Middleware components like BPEL & ESB

Using Enterprise Service Bus (ESB) to route between various services.

Handling User defined and System defined Exception in the BPEL Process.

Using the looping activity to run the BPEL claim process as a batch program.

THE SOLUTION

The client was in the midst of developing reusable components using SOA to use them across the organization for various maintenance services. It approached us for assistance in application development using the latest technology – Fusion Middleware to help it accelerate adoption of the SOA framework.

Creation of EJB Web Services using XML DOM Parser for building an XML document comprising of Determination Rules meant for Assessment Element.

Transforming the XML data suitable for the input to the Determination Engine Web services developed using heterogeneous technologies.

Integration of these web services including all the business logic is implemented using the latest fusion middleware technology involving BPEL and ESB.

Also Created EJB Web Services for various application maintenance like Center Candidate, Assessment Element, Sales Order etc.

Developing standalone PL/SQL procedure which needs is to be called from the BPEL Process to automate the Claim Process.

Calling the BPEL process from the main application page created in JSP.

RESULTS / BENEFITS

Reduced development time by using the the built-in technical and business adapters available in JDeveloper .

BPEL console provides the facility to monitor business process and exception cases clearly

In-built Wizard in BPEL makes the transformation process easy

Benefit to the Client Running the BPEL Claim process as a

batch program substantially reduces the operation costs & time and also automates the process

Our Value Addition In-depth knowledge and expertise in

Oracle SOA with best solution design led to dramatic growth in the business process

Exceptional performance in terms of highly skilled resources with quality deliverables paved the way for more development requests from the client


Industry: MPE

Service Areas: Application Implementation; Application & Database Upgrade; Custom Apps Upgrade; 24x7 Post Implementation Support; Application Maintenance & Help Desk

Topology: RICE (Reports, Interfaces, Conversions, and Extensions); Financials – GL, AP, AR, FA; CRM - Telesales, Incentive Compensation; EDI; SCM – Order Management, Purchasing, Shipping, Warehouse Management System; MSCA; Manufacturing – Inventory, Bill Of Material, Routing, WIP, MRP; Custom Apps Support; Custom Modules – POSR (Point Of Sale Replenishment), and UNICEF support; Custom App WIP Shop Floor upgrade

A pioneer in greeting card innovation CLIENT

A pioneer in greeting card innovation since 1974; Products sold through wholesale channels & retail outlets throughout the U.S. and Canada; Greeting cards business divided into two divisions - Greeting Cards and Shipping Supply. While both were live on Oracle 11i, the Greeting Card division was yet to implement modules on Order Management; Shipping, WMS, MSCA; and Receivables.

Business interfaces (using EDI) had to be developed for information exchange with external customer applications that primarily dealt with Sales Orders, Investor & Sales information, product engineering information, & WIP manufacturing data

Oracle Implementation initially started by Oracle Corp, was later discontinued. Client’s internal IT team also discontinued the implementation. Faced tremendous challenges during implementation, and HCL stepped in to continue the implementation as per schedule


With Oracle unable to complete the implementation, responsibility shifted to the client’s in-house technical team. HCL faced the challenge of completing what Oracle and the client’s IT Team left unfinished; Patching up a system that had already been worked upon by predecessors meant volumes of issues right from the pre-implementation stage; Incomplete knowledge transfer due to lack of cooperation from the in-house technical team

Oracle Apps Implementation of 16 Modules in Financials, SCM, CRM & Manufacturing

End-to-end support was required for a number of heterogeneous systems and we were to provide support for 16 hours x 5 days based on US timings, and round-the-clock 24 x 7 support for all critical issues

Working in coordination with other vendors who had an unfair advantage with the parent company

THE SOLUTION

RICE Services - Developing EDI programs using a third party tool GE Translator & the Oracle E-Commerce Gateway for seamless information exchange with external customer applications to capture sales orders information, invoice, ASN & billing information

Developing 33 interfaces between custom applications (that run on Oracle forms 5.0, Forms 6i, MS Access) and standard Oracle functionality; The interfaces are written using Oracle Forms/ PL SQL/ Unix Shell scripts/ Pearl and Proc C programs

Creating a trouble shooting guide, functional documents, and KT documents by reverse engineering for an implementation done by their in-house IT team which has no supporting documents

Implementing 16 Oracle 11i modules in the manufacturing and financial domain with AR, OM, WMS, Shipping, and Incentive Compensation modules with customization of over 35 critical reports

Design, Development, Maintenance & Support of custom forms in versions ranging from 5.0 to 6i

Maintenance & Support for Oracle Applications 11i covering GL, AP, PO, OM, AR, Shipping/ WMS/ MSCA, WIP, MRP, CRM (IC) modules as well as the home grown systems; Upgrading custom applications from Oracle Forms Version 5.0 to 10g; Suggesting Business Process Changes in managing their Hubs; Specific to Oracle Database tuning, we offered DBA services as part of the transition from the Client DBA for the OEBS 11i- DBA support at the client’s site

Client Speak…

I can't thank you enough for all the effort and dedication in the Hub Sortation project. I appreciate you working the late shift in order to be in the office while I was testing, and how quickly you responded to any new issues that I found. Thanks for the good work that HCL has done in completing this request by the desired date. Thank you for your responsiveness, urgency, teamwork and flexibility. I had requested that 339 pending transactions be cleared so that they would be included in the month’s books, and the task was completed within 24 hours! Great job!!

- Project Manager, Client’s IT Team

“

”

RESULTS / BENEFITS

Increase in sales revenue by 78% within 4 months of implementing modules in OM, Shipping, WMS, and MSCA

Substantial increase in shipments processed per day – approx. $100,000 worth shipment in a single day

Increase in shifts operation from a single shift per day to three shifts operating round the clock, and taking care of increased volumes for order processing

The HCL ODC is the SPOC for all IT related issues – Substantial Cost Reduction; the client does not possess an in-house IT team after we moved in

Decrease in volume of tickets from 250 to just 50

Business process change by implementing Hub Sortation resulted in removal of third party vendors, which benefited the client to the tune of $80,000/month

Root-Cause Analysis - were able to identify and eliminate almost 48-50% of recurring technical issues

Extending an additional 2100 hours of contract for customizing forms and reports, based on our exceptional performance

Projects

Tim

elin

e in

mon

ths

Key Milestones

Custom Application – WIP Shop Floor – Upgrade Project Started

Custom Application (Bravo) Support – KT at onsite

Oracle Applications DBA Support

Go Live of WIP Shop Floor Upgrade Project

Custom Module – POSR (Point Of Sale Replenishment) – Support- KT at Onsite

Production Go Live and Support Contract signed

Custom Module – UNICEF – Support Started

Oracle Apps Implementation of 16 Modules in Financials, SCM, CRM & Manufacturing

Transportation Wave 1 & 2

Transportation Wave 3

Sep 04

Oct 04

Apr 05

Mar 06

Jun 06

Jul 06

Sep 06

Apr 04

2007

2008

Case Study

Business Objective:

Area of Engagement:

HCL Solution: Client Benefits: To use shipping services provided

by a third party company and to have a best strategy for the orders created in Oracle Order Management.

Build an interfaces between Oracle Applications and a third party systems, so that the order information is automatically sent to the third party system and the shipping/delivery information can be automatically updated to Oracle.

Handle errors and exceptions, support financial and reconciliation requirements.

Tools and Technologies:

Creating an BPEL process which sends the necessary information to the Third Party through the web-service by the third party.

An acknowledgement is sent back by the third party system upon successful completion of the Order.

Create process which automatically sends a query to the third party to get the status of shipment for a particular order.

Third party system sends back the shipment status for the order.

The order status is updated in the Oracle eBiz Suite

Providing best in Class Integration Practice to our Client

Substantial savings in operation costs due to automation between 2 different applications.

In-depth knowledge and expertise in Oracle SOA with best solution design led to a dramatic growth in business yielding a faster transfer of data across system, minimizing manual process between systems

Other Legacy systems are to be interfaced in a phased manner using Oracle SOA paving way for Legacy Modernization.

Provided dynamic decisions change in Business Process using Business Rules of Oracle SOA

The Client: One of the largest simulation software solution providers, with its footprint in the industry for almost 40 years.

ou technology practice. oracle technology coe snapshot 30+ technical consultants expertise in all...

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