Citi APAC O&T Management Associate Program

Our ambition: To be the world’s digital bank.

Your opportunity: To be a part of the team that pioneers new frontiers in banking.

Digitization is changing society, creating a connected world of infinite possibility. The new bank customer will be a digital native, born into this new environment, taking it and all its potential for granted.

Citi is pioneering the digitization of the industry to re-define banking. And at Citibank’s cutting edge is its Operations & Technology team.

Citi’s innovations impact the banking world 1897: First bank to open a foreign exchange department 1977: Pioneered the ATM so you can get cash when you want it 2006: Pioneered the World’s First Card less Biometric Payment Service. 2010: Pioneered Smart Banking to do almost all your banking without visiting a branch.

Citi’s innovations impact the banking world Citi was a pioneer among financial services companies in the mobile space, having launched its first smart phone app in 2007. Mobile Banking: Over 1.5 million users in Asia Pacific - highest mobile banking user base in the region Tablet Banking: Citibank for iPad was launched in July 2011 and Citi became the first major U.S. bank to depart from traditional ledger-style banking and offer graphs and visual representations of consumer banking accounts and transactions

What exactly is Operations & Technology?

Different business units: • Consumer Operations • Securities and Banking

Operations • TTS/SFS Operations • Citiphone • Technology • Risk and Control

It is Citi’s competitive differentiator

Technology Centers of Excellence

Singapore Regional Data Center

International Command Centers

Hong Kong COB Data Center

Shanghai GCT COE

Dalian CTI Customer Service COE

Manila CTI Customer Service COE

Kuala Lumpur CTI COE

India GCT COE, CATE COE

15,000,000,000,000,000 15 Peta bytes of raw storage (equal to 480-yr long MP3 file)

3,200,000,000 Online Transactions per month

130,000,000 Asia Pacific collections processed each year

122,000,000 Asia Pacific payments processed each year

100,000,000 Instant messages sent per month

10,000,000 Internal emails sent per day, delivered within 60 seconds

2,300,000 Batch jobs processed per month

120,000 Telephones

100,000 Desktops / Laptops / VDI

78,550 Mailboxes

24,000 Mainframe MIPS

26,000 Total Network Bandwidth (MB / Sec)

8,626 Blackberries

13,766 Servers

2,509 ICG Tech applications

1,500 Citibank sites supported

17 Asia Pacific countries with Citi operations

8 2 strategic data centers and 6 satellite centers – Singapore,

Hong Kong, Japan (3), Korea (2) and China – supporting 35

Countries

Philippines

Brunei

Sri Lanka

Vietnam

Bangladesh

Thailand

Indonesia

Malaysia

Singapore

China

New

Zealand

Australia

India

Hong Kong

Taiwan

Korea

Japan

Regional Hub

COE Site

Scale of APAC Operations & Technology

The Citi APAC O&T Management Associate Program

Program Definition and Selection Criteria

The Asia O&T Management Associate Program is a 2 year developmental program that aims to groom high potential junior talent to enable them to take on critical mid career positions within Operations & Technology. The program is uniquely designed to provide participants with a mix of challenging cross functional and cross country assignments, comprehensive training programs tailored on competencies that are critical for next generation leaders, personalized coaching and mentoring opportunities and exposure to senior management.

Eligibility

Post graduate degree from a premier B school.

Strong, long-term commitment to a career in Operations & Technology

Ability to think ‘out of the box’ and strong leadership skills

Ability to act as an owner and deliver results

• Drives Client Value*

• Delivers Results*

• Leads change*

• Problem Solving & Decision Making

• Analytical skills

• Project Management Expertise

• Industry Awareness/Knowledge

• Subject Expertise

Technical Competencies

• Acts as an owner*

• Works as a partner*

• Builds great Team*

• Global Mindset

• Cultural Awareness

• Interpersonal skills

• Influencing skills

• Innovation/Re-engineering

Behavioral Competencies

Assignments

70% on the Job*

Engagement& Support

20% Learning from

others*

Training

10% Classroom

training*

Program Competencies

Option to be

considered for the

LDP program

BLAZE

(1 Week onsite training in Singapore)

Business Overview, Design ,Presentation skills, Emotional

intelligence, Globe smart, Managing your career/Org Savvy,

Innovation, Strengthening your business acumen, Site visits.

In country training

(On going)

Technical training, certifications, project

management

Rotation 2

In Country

(12 months)

Rotation 1

Take on a full time well defined role within Country O&T to gain a good understanding of the business and deliver against set objectives.

(12 months)

Access to Senior Management

Lunch & Learn, O&T podcasts, Speaker series

Cross country and Cross Functional Projects

(Participants will work in virtual teams carefully selected to

promote cross cultural learning on projects screened and vetted

by LDC to maximize regional and cross functional exposure)

Support-Leadership Development Committee, Regional Program Manager, Country Program Manager, Mentor,

Alumni network.

70%

On the Job

20%

Engagement

& Support

10%

Training

Program Framework

“The Leadership Development Program (LDP) is a 2-year program that aims to accelerate development

and provide breadth of experience for employees to become future leaders in Asia Pacific Operations

& Technology. LDP provides geographical, functional, and product rotations, intensive training,

mentoring, networking and exposure to senior management, which participants are empowered to

use to meet career objectives.”

Eligibility & Selection Criteria

Exceptional performance during the one year in-country rotation

Strong, long-term commitment to a career in Asia Pacific Operations & Technology

Must be mobile; willing to live and work outside current country of residence for the duration of the

program

Rotation 3

(12 months)

Rotation 2

(6 months)

Rotation 1

(6 months)

Final Placement In

O&T

(The final

placement will be

decided based on

business need in

conjunction with

Participants

interests)

Mentoring Programs

Participants will be assigned

senior mentors

Access to Senior Management

Lunch & Learn, O&T podcasts,

Speaker series

Final Rotation- is split into two separate assignments. The first one would be for 8months in a business

group different from the previous rotation. The second assignment would be in one of the front line

business for a better understanding of banking and financial markets.

Contd…Senior Management-Lunch & Learn, Speaker series, O&T Podcasts, Virtual team

Support- Leadership Development Committee, Country Program Manager, Mentor, Alumni network

Projects

In country training

(On going)

Technical training, certifications, project

management

10%

Training

70%

On the Job

20%

Engagement

& Support

Program Framework

Compensation

Fixed: INR 15,00,000 Deferred Bonus: INR 2,00,000 CTC: INR 17,00,000

Questions?