ORGB Exam 1 Notes

Introduction

1.  Prof. Cynthia Lee

a.  Traveling, from Hong Kong

b.  Daughter loves instruments

2.  Introductions: say3 things you value about other person

a.  Saying positive things creates more energy than negative things

3.  Positiveness

a.  People with positive self-concept tend to

i.  Perform better

ii. 

Are more satisfied with their jobs

iii.  Are more motivated in their work

iv.  More helpful towards co-workers

v.  Are more creative

b.  How to cultivate positiveness in an organization

i.  Selecting and matching employee with jobs

ii.  Create work characteristics and climate factors that enable positive work

experiences

iii.  Create and maintain a culture that values employee

4.  Pfeffer’s 7 People-centered Practices

a.  Job Security

b.  Careful hiring

c.  Power to the people

d.  Generous pay for performance

e.  Lots of training

f.  Less emphasis on stayus

g.  Trust building

5.  Organizational Behavior: study of organizations, teams, and people to help manage work better

Ethics: study of moral issues; right versus wrong; shades of gray

1.  Ethical Decision Making (DM): thought process/rational people use to resolve ethical dilemmas

a.  Rules of Thumb

i.  Absolute universal rules & laws

ii.  Prohibited by law or policy

iii.  Cultural relativism/norms

b.  Cost/benefit analysis

i.  Enlightened self-interest (choose option with most favorable consequence for

themselves)

ii.  Utilitarianism uses (optimize the number of people it would benefit)

iii.  Light of day: Weighing cost and benefits according to opinion of others (what

others will think is right or wrong)

2.  Gender

a.  Male: justice perspective

b.  Women: care perspective

-  In the News:

Managing People in a Global Economy

-  Case #1 Managing a Global Team

o  How well has James managed his global team?

 

o  Who is responsible for the HS Holding crisis?

o  What role did the “Open Work” environment play in the case?

o  Analyze the issues using Chapter 3’s cross-cultural dimensions from the Globe and

Hofstede studies, differences in high versus low context cultures, etc.

o  How do you develop a global mindset for this team?

o  What role did diversity play on this team (ch. 3 and 4)?

o  What should James do in the short and long-term?

o  Relate this case to your co-op or study abroad experience.

-  In the News: Lenovo

Diversity

-  In the News

Social Perception

Happiness & Individual Differences

-  In the News: Google

Motivation

-  Needs

-  Job Performance

-  In the News: Whole Foods

-  Case #2 Coach K: A matter of the heart

o  Pretend you are Coach K, what would you say at the press conference? Prepare to give

that speech.

o  What is Coach K’s personality profile?

o  What are Coach K’s basic assumptions about motivation, leading and human nature?

o  Think of a time when someone else (e.g., your co-op manger, your

parents/teachers/professors) motivated you to do your best, why were they effective or

ineffective?

o  What outcomes should we care about? What are the criteria we should use to evaluate

effectiveness? Can we apply the criteria from sports to business organizations?

o  Think of a time when you motivated others to do their best, why were you effective?

o  Compare and contrast Coach K, your mentor, your co-op manager, and yourself, what

can you conclude about their personality, motivation, leading and human nature? What

are your preferred theories of motivation?