organization psychology report(final)

8/12/2019 Organization Psychology Report(FINAL)

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GENERAL STUDENT SATISFACTION

SURVEY REPORT

SHIKHAR AGARWAL (2012B4A8613P)

BIRLA INSTITUTE OF TECHNOLOGY AND SCIENCE,

PILANI (RAJASTHAN)

ABSTRACT

A research oriented strategy for understanding the satisfaction level

was conducted through an online survey consisting of around 20

participants. It aimed at studying the motivation and satisfaction

level of the students studying in this private institute BITS-Pilani.

Pains have been taken to prepare the questionnaires for sophomores

and seniors who have been here for at least a year and for the

freshmen who joined the campus last year. Survey was conducted in

the last week before the mid-semester.

Relative analysis was done for every student who was characterised

on the basis of his or her gender, batch, and academic pressure.

Finally recommendations are provided for enhancing the quality of

lives of students residing on the campus and to improve their human

resource management.


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KEY WORDS: Student behaviour, organizational commitment,

private institute, job satisfaction, job motivation, non-governmental

organization, Hostel life, Mess food

1.INTRODUCTIONThe Birla Institute of Technology & Science, Pilani is an

Indian institute of higher education and adeemed

universityunder Section 3 of the UGC Act. It is a premier

institute that trains human resources in the fields of science,

engineering and humanities and thus cultivates in thegrowth and development of national economy.

BITS mission is to advance knowledge and educate students

in science, technology, and other areas of scholarship that

will best serve the nation and the world in the 21st century.

The Institute is committed to generating, disseminating, and

preserving knowledge, and to working with others to bringthis knowledge to bear on the world's great challenges. BITS

is dedicated to providing its students with an education that

combines rigorous academic study and the excitement of

discovery with the support and intellectual stimulation of a

diverse campus community.

It becomes important from the human resource point of viewto timely know the level of commitment and motivation of

the students which could help in finding their satisfaction.

So based on the above core values, we are studying the

student behaviour in our institute which will help us

conclude their organisational motivation, commitment and

job satisfaction.
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2.METHODOLOGY2.1 SUBJECTS AND SAMPLING

The survey was conducted through google forms which

included 20 participants from various departments as a

sample for survey. Among the sample, 9 were from second

year, 6 were from first year and 5 were from 3rdyear. I aimed

to have at least 5 participants from every year which was

successfully achieved as the turnout was appreciable.

Questionnaire forums were mailed to respective participants

during the pre-mid-semester period.

2.2 SURVEY QUESTIONNAIREIt was a self-designed questionnaire which contained several

formats of questions. Different sets of questions were

designed for the freshmen and senior students. Three sections

Academic, Mess food and Hostel life were kept almost same

for all the categories. Recorded results were statistically

analysed.

2.3 DATA ANALYSISTo maintain the secrecy of the identity of the all students,each of them have been allotted certain ID codes. Each

option in the questions of the questionnaire was scaled to a

certain score. For a positive reply, a higher score was set and

vice versa. Accordingly, the feedback of all students was

scaled to the decided scores and a complete chart was made.

i. Cumulative scores of all questions


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Cumulative scores of questions was individually calculated

firstly when they were categorised/sorted as per a desired

criteria after which the calculation was rounded up to three

places after decimal. Formula for calculation of the samecan be referred from the formula bar of the excel image

below.

ii. Categorising motivation and satisfaction questionsI have grouped all the questions in certain groups to measure

the desired result. Then the students having score above thecombined average of the specific combination will be having

good score for the respective measure. Measuring the

satisfaction of students was difficult to measure as the

question combination for measuring the same included

CGPA of the student as a factor.


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iii. Measuring how much the students are satisfied withthe facilities available on the campus.

The various facilities are divided into subcategories- Mess

food, hostel life and various other on-campus facilities.

Using the formulas referred before in i. motivation and

satisfaction level was measured.


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iv. Calculating year wise

Batch-wise sorting of students was done and using the

formulas referred before in i., motivation and satisfaction level

was measured.


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v. Calculating gender wise

Gender-wise sorting of students was done and using the

formulas referred before in i., motivation and satisfaction level

was measured.


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3.RESULTSi. Estimating the no. of students that are satisfied with

the various on-campus facilities.

(MF=Mess food, HL=hostel life, CG=CGPA, OF =

Other facilities)

Facilities Satisfaction MotivationMF1 79.75% 79.92%

MF2 78.31% 81.20%

HL1 75.42% 77.12%

HL2 77.80% 79.56%

HL3 74.79% 71.81%

CG1 76.04% 73.75%

OF1 79.10% 80.46%


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Now well be discussing the analysed data and results

inferred to help us conclude further plan of action. From

the results presented in the previous section, we can very

roughly infer that around 60% of the students are havinga good level of motivation and satisfaction. But the aim

of the study is also to plan our actions in the future which

would lead to efficient human resource management and

can thus enable us to achieve the institutes vision. To

accomplish the same, we shall divide our whole analysis

into four portions

i. On-campus facilities data analysis.Under this topic, we shall study the student

behaviour by which on a whole we could infer the

tactics the supervisors have to follow to enrich the

student life on the campus.

From the results provided in the above section, MF2

and OF1 are having highest overall satisfaction and

motivation, whereas HL3, CG1 and OF2 are having

the lowest scores. MF1, HL1 and HL2 are

maintaining an average score in this respect.

Looking at the above results, appropriate actionsneed to be taken to revise the course structure. More

over issues regarding sanitation need to be taken

care of.

ii. Batch based analysis


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With the time and experienced gained during the

tenure of each student in the institute, he/she

incorporates in itself several different changes either

positive or negative. This generally affects thestudent behaviour which we shall be discussing

under this heading.

Looking above in preceding section, 1st year students

are least motivated and satisfied. Then a sudden

increase is observed in the scores when for the 2nd

year students. This might be because of the fact that

by now they are well settled in the college as well in

the organisation. A slight drop is observed for the

3rd year students for which the most probable reason

is increment in academic pressure. 4th year students

have maximum motivation and satisfaction which is

due to the fact that by this time, their academicpressure is also low and due to much less

involvement in other activities, they can give most of

their time to the institute.

iii. Gender based analysis

In BITS, Pilani, the sex ratio of the students isaround 125/1000 and given the atmosphere and

environment in the town, it sometimes becomes

necessary for the administration to impose certain

rules in order to protect and ensure the safeguard of

the females. So gender based analysis plays might

not seem to be factor but plays an important role in

shaping student behaviour.


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The preceding data tells that gender isnt a very big

factor in deciding the motivation and satisfaction

level of the students. But still, there are restrictions

because of which girls are not able to show their fullpotential, for example, time restrictions.

iv. CGPA/Academic pressure based analysisIn this competitive world, for the college students,

most of the time success is measured on the base of

academic excellence of the student, which in turn

leads to an another important factor of academic

pressure. But since many of the students constituting

the sample are freshmen, measuring the CGPA effect

on all the students might not be a very good option.

5.CONCLUSIONSi. Appreciation to mess workers and officials of

various departments such as SWD and ARCD should

be given so that they can feel good and proud of the

work that they are doing. This would further help

them in increasing their motivation. This also tells

us that a large no. of students is satisfied with thequality food served in the mess. Moreover, many feel

that departments like ARCD and SWD are providing

quality services to them.


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ii. The variety of food served in the mess needs to beimproved. Moreover, the sanitation facilities

provided in the hostel need to be taken care of.

iii. Security guards of respective hostels should becomemore responsive. Course structure, at BITS, needs to

be revised. Moreover, the cleanliness issue of the

campus must be taken into consideration. This will

build up the motivation level of students and thereby

enhance the integrity of the institute.

iv. Seniors must encourage freshmen so that they canincrease their motivation and commitment level.

Human resource team must also be formed as it

would help in increasing the bonding and interaction

amongst the seniors and freshmen.

6.REFERENCESOnline help:

i. Docs.google.comii. Various student satisfaction survey reports

available online.

Software used:

i. Microsoft office 2008-2010ii. IBM SPSS Statistics Version 20

(Questionnaire provided on the next page)**


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QUESTIONNAIRE

1.What is your age?i. 18ii. 19iii. 20iv. 21v. 22vi. 23vii. 24viii. None of the above2.Which of the following year of study do you belong to?

i. First yearii. Second yeariii. Third yeariv. Fourth yearv. Fifth yearvi. None of these

3.What is your gender?i. Maleii. Female


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4.To which of the following range does your CGPA belong to?i. 4-5ii. 5-5.5iii. 5.5-6iv. 6-6.5v. 6.5-7vi. 7-7.5vii. 7.5-8viii. 8-8.5ix. 8.5-9x. 9-9.5xi. 9.5-10

5.How do you find the quality (or taste) of the food available inthe mess? Rate it on a scale of 1 to 10 where 1 denotes the

worst case and 10 denotes an excellent quality.

i. 1ii. 2iii. 3iv. 4v. 5vi. 6vii. 7viii. 8ix. 9x. 10

6.Do you think that the mess workers are cooperative with you?i. Yesii. Noiii. Sometimes


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7.Do you think the hostels security guard is cooperative?i. Yesii. Noiii. Sometimes

8.Do you think the Hostel toilets are kept clean as and whenrequired?

i. Yesii. Noiii. Sometimes

9.Rate the condition of the furniture available, for use, in yourroom, where 1 stands for very poor quality and 10 stands for

an excellent quality.

i. 1ii. 2iii. 3iv. 4v. 5vi. 6vii. 7viii. 8ix. 9x. 10

10. Rate the quality of infrastructure provided by BITS on ascale of 10 where 1 denotes very poor condition and 10

denotes an excellent condition.

i. 1ii. 2


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iii. 3iv. 4v. 5vi. 6vii. 7viii. 8ix. 9x. 10

11. Do you feel that you timely served as and when you needhelp from departments like ARCD and SWD?

i. Yesii. Noiii. Sometimes

12. Do you feel motivated after joining such a prestigiousinstitute?i. Yesii. Noiii. Cant say

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organization psychology report(final)

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