organisational culture - a comparative analysis
TRANSCRIPT
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
"IF YOU ARE WORKING ON SOMETHING EXCITING THAT YOU REALLY CARE ABOUT,YOU DON'T HAVE TO BE PUSHED. THE VISION PULLS YOU." -STEVE JOBS-
LEADING CHANGE
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A COMPARATIVE ANALYSIS OF CHANGE LEADERSHIP IN TWO REALWORLD ORGANISATIONS (APPLE VS MICROSOFT)
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
PART 1 - BACKGROUND AND BRIEF
PART 2 - CHANGE OVER TIME
PART 3 - CHANGE LEADERSHIP CULTURE
PART 4 - A COMPARATIVE ANALYSIS
PART 5 - CONCLUSION
TABLE OF CONTENTS
BACKGROUND AND BRIEF
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
THIS SECTION WILL EXPLORE AND RESEARCH THE RELEVANT COMPANIESBACKGROUND PROFILE
PART 1
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
THE TWO COMPANIES THAT HELPED PIONEER THE INDUSTRY AND DEFINE AN ERA. EACH DIFFERENTCOMPETED AND CHALLENGED ONE ANOTHER IN WAYS THAT HELPED SHAPE THE LANDSCAPE OF TECHNOLOGY
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
MISSION STATEMENT: "EMPOWER EVERY PERSON AND EVERY ORGANISATION
ON THE PLANET TO ACHIEVE MORE" -BILL GATES-
NAME: MICROSOFT CORPORATIONINDUSTRY: COMPUTER SOFTWARE, CONSUMER ELECTRONICS. COMPUTER HARDWAREFOUNDED: 1975MARKET CAP: $446 BILLIONFULL TIME STAFF: 118,000 PRODUCTS: WINDOWS, OFFICE, SERVERS, MOBILE
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
MISSION STATEMENT: "TO MAKE A CONTRIBUTION TO THE WORLD BY
MAKING TOOLS FOR THE MIND THAT ADVANCE HUMANKIND" -STEVE JOBS-
NAME: APPLE INCINDUSTRY: COMPUTER SOFTWARE/HARDWARE, CONSUMER ELECTRONICS, DIGITALDISTRIBUTIONFOUNDED: 1976MARKET CAP: $644 BILLIONFULL TIME STAFF: 110,000 PRODUCTS: MAC, IPOD, IPHONE, IPAD, APPLE WATCH
CHANGE OVER TIME
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
THIS SECTION WILL EXPLORE AND RESEARCH THE RELEVANT COMPANIES ANDTHEIR ORGANISATIONAL CULTURE OVER TIME
PART 2
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
ENCOMPASSES VALUES AND BEHAVIORS THAT "CONTRIBUTE TO THE UNIQUE SOCIAL ANDPSYCHOLOGICAL ENVIRONMENT OF AN ORGANIZATION" - DAVID NEEDLE- (2004)
ORGANISATIONAL CULTURE
CULTURE
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT MICROSOFT
"A DEVELOPING AND ELUSIVE CONCEPT ROOTED IN THE UNSPOKEN,
UNCONSCIOUS AND THE IMPLICIT” -MICROSOFT 1997-
CULTURE
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT MICROSOFT
THE 12 SIMPLE SECRETS OF MICROSOFT MANAGEMENT:1. TOTAL WORLD DOMINATION2. TOP 5 PERCENT3. BET THE COMPANY4. REQUIRE FAILURE5. MANAGERS ARE QUALIFIED6. PERFORM, PERFORM, PERFORM
7. "SHRIMP VS WEENIES"8. SIZE DOES MATTER9. BILL IS WATCHING10. ESPRIT DE CORPS11. STOP THE INSANITY12. HOME AWAY FROM HOME
CULTURE
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT MICROSOFT
1. FIND SMART PEOPLE2. ORGANISE SMALL TEAMS3. EMERGING MASS MARKETS4. FOCUS CREATIVITY5. DO EVERYTHING IN PARALLEL 6. IMPROVE THROUGH SELF CRITIQUING7. ATTACK THE FUTURE
THE 12 SECRETS ARE CONSISTENT WITH THE 7 STRATEGIESIDENTIFIED IN "HOW MICROSOFT COMPETES"-CUSUMANO AND SELBY-
CULTURE
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT APPLE
"INNOVATION DISTINGUISHES A LEADER AND A FOLLOWER" -STEVE JOBS-
CULTURE
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT APPLE
IN THE EARLY DAYS APPLES CULTURE CAN BE SIMPLIFIEDAS ADHOCRACY WHERE A SINGLE CHARISMATIC LEADERWAS SETTING THE DIRECTION:1. THE CULTURE WAS DESCRIBED AS "RENEGADES AND CRAZIES"2. TO FIND PEOPLE WHO WOULD FIT3. IT WAS ALL ABOUT GAMBLING ON VISION4. LEADING BY EXAMPLE5. APPLE MADE DREAMS DREAMABLE
CULTURE
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT APPLE
APPLES CHANGE OVER TIME IN ORGANISATIONALCULTURE WAS PRESCRIBED BY DIVERSITY :
1. JOBS WAS THE SOLE CREATIVE LEADER2. JOBS PARTNERS WITH IVY TO RELEASE THE FIRST IPOD3. THE INVOLVEMENT OF OTHERS4. VISIONARY LEADERSHIP BY EXAMPLE 5. DIVERSITY WAS A KEY FACTOR TO CULTURAL CHANGE
CHANGE LEADERSHIPCULTURE
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
THIS SECTION WILL EXPLORE AND RESEARCH THE CHANGE LEADERSHIP CULTUREIMPACT PRESCRIBED BY THEIR RELEVANT INFLUENTIAL LEADERS
PART 3
LEADERSHIP
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT MICROSOFT
MAPPING THE CULTURE UNDER GATES:1. HIERARCHY, POWER AND SYMBOLISM2. MYTHS / LEGENDS3. ORGANISATIONAL STRUCTURE4. CONTROL SYSTEMS5. RITES AND ROUTINES6. CREATIVITY AND CONFLICT7. DIVERSITY
LEADERSHIP
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT APPLE
MAPPING THE CULTURE UNDER JOBS:1. HIERARCHY, POWER AND LEADERSHIP2. SIMPLIFY 3. INNOVATION4. ORGANISATIONAL STRUCTURE5. SECRECY6. CREATIVITY7. APPLE MYTHS8. CONFIDENCE
A COMPARATIVE ANALYSIS
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
THIS SECTION WILL COMPARE AND CONTRAST THE ORGANISATIONAL CULTURE OFTHE RELEVANT COMPANIES HIGHLIGHTING THE STRENGTHS AND DIFFERENCES
PART 4
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
BOTH COMPANIES FOCUSED ON EMPLOYING PEOPLE THAT FIT THEIR CULTURE. THEY EXISTEDAS ADHOCRACIES WHERE A SINGLE CHARISMATIC LEADER WAS SETTING EACH COMPANY’S
DIRECTION.
VALUES
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT MICROSOFT
MICROSOFT HAS, PERHAPS UNCONSCIOUSLY DEVELOPED ADIFFERENT CULTURE TO THAT OF APPLE OVER THEYEARS. THE ESPOUSED CULTURE IS ONE OF:
1. FOCUSING ON INNOVATION2. TEAMWORK3. CREATIVITY4. SELF-IMPROVEMENT
-DAVID THEILEN- (FORMER MICROSOFT EMPLOYEE)
VALUES
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT MICROSOFT
1. PUSHED TO CONTINUALLY PERFORM2. NO ROOM FOR MISTAKES3. PRODUCT BEFORE INNOVATION4. FEAR OF FAILURE5. GATES CONTROLLED CREATIVITY6. DIVERSITY DISCOUNTED
THE ACTUAL CULTURE IS SIMILAR IN SOME AREASHOWEVER OFTEN COUNTER INTUITIVE TO THEESPOUSED CULTURE:
VALUES
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT APPLE
WHEN JOBS RETURNED IN 1997, HE LED ATEAM THAT COULD ASSIST HIM INNOVATEWITH CREATIVITY:
1. DIVERSITY WAS THE KEY TO CULTURAL CHANGE2. INCLUSION INSPIRES INNOVATION3. EMBRACING TEAMWORK4. LEADING BY EXAMPLE5. INNOVATION WITH CREATIVE MINDS
VALUES
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE AT APPLE
PERHAPS IT WAS THE FORCED LUXURY OF STEPPING AWAY THAT ALLOWEDJOBS TO CREATE THE APPLE CULTURE WHEREIN DIVERSITY WAS VALUED1. DIVERSITY DRIVES INNOVATION2. CREATING FAMILY CULTURE3. SHARED CREATIVE CONTROL4. LEADING TOWARDS COMPANY VISION5. SYNERGY FOSTERS ESPOUSED CULTURE
VALUES
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
A RESEARCH INTO ORGANISATIONAL CULTURE USING A VENN DIAGRAM
DIVERSITYINNOVATIONTEAMWORKCREATIVITY
SYNERGYLEADERSHIP
COLLABORATECULTURE
PERFORMSUCCESSCONTROL
DEVELOPMENT
CONCLUSION
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
THIS SECTION WILL SUMMARISE THE RESEARCH FINDINGS AND CONCLUDE THEPRESENTATION WITH A SINGLE-MINDED PROPOSITION
PART 5
SINGLE MINDED PROPOSITION
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
GREAT IDEAS PUSH THE WORLD FORWARD. AND THEY CAN COME FROM ANYWHERE. AS GLOBAL LEADERS, WE RELY ON OUR TEAMS DIVERSE BACKGROUNDS AND PERSPECTIVES TO SPARK INNOVATION.
#INCLUSION_INSPIRES_INNOVATION
GROUP MEMBERS
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
SERGIO MORENO-SCIUTTOSEAN MADIGAN
CAMDEN MCKENZIEKAZUYA MIYAKAWA
REFERENCES
7910EHR | MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
APPLE INC (2015). INCLUSION INSPIRED INNOVATION. RETRIEVED FROM: HTTP://WWW.APPLE.COM/DIVERSITY/CAMERON, K. S., QUINN, R. E., & EBRARY, I. (2011). DIAGNOSING AND CHANGING ORGANIZATIONAL CULTURE:BASED ON THE COMPETING VALUES FRAMEWORK (THIRDITION.;3; ED.). SAN FRANCISCO, CA: JOSSEY-BASS, P 84, 115.FORBES (2015). THE WORLDS MOST VALUABLE BRANDS. RETRIEVED FROM: HTTP://WWW.FORBES.COM/POWERFUL-BRANDS/LIST/#TAB:RANKINTERBRAND (2000). BEST BRANDS – GLOBAL RANKINGS. RETRIEVED FROM: HTTP://INTERBRAND.COM/BEST-BRANDS/BEST-GLOBAL-BRANDS/2000/RANKING/INTERBRAND (2015). BEST BRANDS – GLOBAL RANKINGS. RETRIEVED FROM: HTTP://INTERBRAND.COM/BEST-BRANDS/BEST-GLOBAL-BRANDS/2015/RANKING/LINZMAYER, O. (2006). 30 PIVOTAL MOMENTS IN APPLE’S HISTORY. RETRIEVED FROM: HTTP://WWW.MACWORLD.COM/ARTICLE/1050112/30MOMENTS.HTMLMICROSOFT CORP (2015). ABOUT MICROSOFT. RETRIEVED FROM: HTTP://WWW.MICROSOFT.COM/EN-US/ABOUTPOPOVA, M. (2014). HOW APPLE WENT FROM UNDERDOG TO CULT IN SIX DESIGN AND INNOVATION STRATEGIES FROM THE EARLY DAYS.RETRIEVED FROM: HTTPS://WWW.BRAINPICKINGS.ORG/2014/02/10/HARTMUT-ESSLINGER-KEEP-IT-SIMPLE-APPLE-STEVE-JOBS/THIELEN, D. (1999). THE 12 SIMPLE SECRETS OF MICROSOFT MANAGEMENT.