optimize your it training. a five step plan for improving efficiency
DESCRIPTION
OPTIMIZE YOUR IT TRAINING. A five step plan for improving efficiency If you’re responsible for IT systems training at your organisation, I hope you'll find the ideas in this presentation helpful. I discuss five ways to reduce waste in your IT training approach and introduce ways to improve training efficiency, accelerate change and build training that works any time, anywhere for moment of need support. Key learning points: • Five major causes of waste in IT Training • How to accelerate training development and delivery • Minimising rework when updating or translating content • Enabling moment of need learning and contextual guidance • How to embed 70:20:10 thinking into your IT Training approach.TRANSCRIPT
A five step plan for improving efficiency
Nigel Warren and Scott Drew
TTS Knowledge Solutions Ltd
OPTIMIZE YOUR IT TRAINING
Learning & Development budgets
65% of large organisations are cutting L&D budgets by an average of 12%
Bersin Deloitte, UK Learning Factbook® 2013
Speed of chnageSpeed of
Change
Half-life of knowledge
Compliance burden
Increasing burden of regulatory compliance
There’s a widening training gapin most organisations
Time
Training
Training capacity
Training need
Training GapNEED
CAPACITY
65%ILT
Percentage of training delivered
Top 4 categories
Management & Supervision 13%
Professional / Industry Specific 12%
Process, Procedure & Business Practice 11%
IT systems 9%
20%Reduce the delivery cost of this 20%
IT Training seems to be broken
17%User productivity loss
(take Fridays off!)
52% User
Adoption
Effective usage rate down 2% since 2010
2012 Adoption Insight Report
“IT Choke”Since 2010 - unprecedented level of IT deployment exceeds the absorption capacity of users.
Neochange.com
The 70:20:10 Framework
70%
20%
10%
Learn throughexperience & practice
Social Learning(conversations & networking)
Formal Training(structured & planned)
90% Experience & Social10%
5 causes of waste in IT systems training
Slow content development & maintenance
Too much training & learners forgetting
Avoidable logistics costs
Avoidable support costs
Redundancy of content
Lean analysis – the seven types of waste
Waste / Types of waste
Transportation& Handling
InventoryHumanMotion
WaitingOver
productionOver
processingDefects
Slow content development & maintenance
x x x x
Too much training & learners forgetting
x x x x
Avoidable logistics costs x x
Avoidable support costs x x x x x
Redundancy of content x x x x
Lean analysis – the seven types of waste
Waste / Types of waste
Transportation& Handling
InventoryHumanMotion
WaitingOver
productionOver
processingDefects
Slow content development & maintenance
x x x x
Too much training & learners forgetting
x x x x
Avoidable logistics costs x x
Avoidable support costs x x x x x
Redundancy of content x x x x
Slow content development & maintenance
User Manuals
Trainer Guides
Help
Demonstrations
Simulation Exercises
? Content management? Task assignment? Workflow / Approval? Deployment
SingleCapture
SingleEdit
Multiple Outputs
Printed Manuals
Short instructions
Simulation Exercises
Demonstrations
Assessments
In-application guidance Content management Task assignment Workflow / Approval Portal or LMS Deployment
Too much training & learners forgetting
The remedy?
Shorter – training events Focus more on concepts &
process Focus less on transactional
skills
Strengthen self service learning Specific, targeted learning
nuggets Easy to find …
Role personalised Process orientated
navigation Search
100 -
90 -
80 -
70 -
60 -
50 -
40 -
30 -
20 -
10 -
The EbbingnhausForgetting Curve
1 hour 1 month
KnowledgeRetention
Avoidable logistics costs
Avoidable support costs
TrainingContent
Trainers
System
Classroom
Redundancy of training content
Is your training content resilient or fragile to change? Risks to avoid …
Built for ILT, but not for self service delivery Dependent on exercise data (system) Not suited to moment of need support Time consuming and costly to maintain
Remedy Build & deploy for self service Build & deploy for moment of need help Data-less Ensure you can update efficiently
TrainingContent
Demonstration:Process & Systems Knowledge lifecycle
ModelCreat
eDeploy
Consume
Assess
Improve
Capabilities to look for
Model processes, topics and user roles
Streamline TNA (training needs analysis)
Assign development tasks to team members
My tasks
Monitor progress
Efficiently create consistent content
Rapid authoring - advanced object recognition
Single capture & edit process
Review & approval workflow
Deploy for multiple usage scenarios –
• ILT (documents)
• eLearning (LMS)
• Moment of need access
Instructor led
ELearning
Moment of need learning
• Browse
• Search
• Notify
• Personalised delivery
Report on usage & competence
Capture improvement suggestions
Agree new requirements
Task assignment
Efficient update
Review and approve
Efficiently redeploy
Demonstration Points
Model processes, topics and user roles
Streamline TNA (training needs analysis)
Assign development tasks to team members
My tasks
Monitor progress
Efficiently create consistent content
Rapid authoring - advanced object recognition
Single capture & edit process
Review & approval workflow
Deploy for multiple usage scenarios –
• ILT (documents)
• eLearning (LMS)
• Moment of need access
Instructor led
ELearning
Moment of need learning
• Browse
• Search
• Notify
• Personalised delivery
Report on usage & competence
Capture improvement suggestions
Agree new requirements
Task assignment
Efficiently update
Review and approve
Efficiently redeploy
TTS – The Knowledge Transfer Company
The European leader for talent management & corporate learning in the IT and SAP
environment
10 offices across Europe: Heidelberg, Berlin, Cologne, Vienna, Zurich, Madrid,
Barcelona, Paris, Amsterdam, London.
Over 170 employees from 21 countries
Average length of service more than 5 years
400 customers in worldwide
2008 2009 2010 2011 2012 20130
5
10
15
20
25
30Revenue € M
AutomotiveChemical and PharmaceuticalConsumer ProductsFinancial ServicesManufacturingPublic SectorSoftware & ServicesTransportationTradingUtilities
Questions
Nigel Warren and Scott Drew
TTS Knowledge Solutions Ltd
OPTIMIZE YOUR IT TRAINING
Contact / Next StepsNigel [email protected]
+44 7789 721351
Request a proof of concept We’ll show you how this works on your
target software applications
Read our case studies
http://en.tt-s.com/the-company/customers/
OPTIMIZE YOUR IT TRAINING
Thank you
Nigel Warren and Scott Drew
TTS Knowledge Solutions Ltd
OPTIMIZE YOUR IT TRAINING
