opentext - mÜŞterİ dokÜmanlarinizi dÖnÜŞtÜrÜn

Download Opentext - MÜŞTERİ DOKÜMANLARINIZI DÖNÜŞTÜRÜN

Post on 13-Jul-2015

159 views

Category:

Technology

3 download

Embed Size (px)

TRANSCRIPT

  • SAP FORUM ISTANBUL Experience the Future of Your Business

    Martin Vogel

    OpenText

    SAP Document Presentment by OpenText

  • 2013 SAP AG. All rights reserved. 2

    We need fast response to our document content or layout change request.

    SAP Document Presentment by OpenText Solving customers challenges

    We need reducing mailing costs for our outputs.

    Our call center is overloaded and therefore expensive.

    Consume-to cash is too long.

    Our processes driven by multiple applications are expensive. We need savings.

    Customers fluctuation is really big pain for us.

  • 2013 SAP AG. All rights reserved. 3

    Document change request turnaround decreased from 1-2 weeks to less than 24h

    SAP Document Presentment by OpenText CIO experience

    We support 85+ different types of documents across multiple states with one full time employee and no external consulting resources

    We reduced mailing and distribution cost by 50% per document

  • 2013 SAP AG. All rights reserved. 4

    Billing inquiries were cut by half, which led to a significant reduction in call center costs

    SAP Document Presentment by OpenText COO/CFO experience

    Consume-to-cash was shortened 2-3 days, which had a huge impact on our revolving credit line

    We saved EUR 2.5M annually optimizing the account opening process alone

  • 2013 SAP AG. All rights reserved. 5

    Our customer turnover rate was reduced from 25% to under 5%

    SAP Document Presentment by OpenText CMO experience

    We are now putting customer messages and campaigns on our bills, e.g. for fall furnace light-ups

    The solution is pretty easy for a business-oriented person to use

  • 2013 SAP AG. All rights reserved. 6

    SAP Document Presentment by OpenText Integrated, optimized document communication

    Improve customer experience: customized, proactive, 360 degree view

    Improve operational efficiencies: automate document processes in real-time

    Automated and Integrated

    Personalized Targeted

    Communications Document

    Generation

    Document

    Distribution

    Document

    Consolidation

    Document

    Composition

    Archiving

    Live individual

    correspondence

    Pdf

    Duplicaat/ Herbevestiging

    NL

    2807035

    EUR

    15.087,50

    2.866,63

  • 2013 SAP AG. All rights reserved. 7

    Produce and deliver customized documents exactly when and where you need them

    Leveraging CRM

    and back office

    information

    Multiple languages,

    any channel, any

    format

    Any document type

    formatted to customer

    requirements

    Enterprise Document Presentment

  • 2013 SAP AG. All rights reserved. 8

    Channels selection can be fully dynamic, which supports sustainability and

    decreases costs of delivery.

    235 metric tons of CO2 per year

    saved by paper reduction

    Financial Benefits

    100,000 Documents/day Environmental Benefits

    $8.4M to $36M savings per year

    20% electronic

    80% paper

    4.8M documents =

    Sustainability

    Output selection

  • 2013 SAP AG. All rights reserved. 9

    All templates are output independent and therefore can be shared across all

    output formats and channels.

    SAP Document Presentment by OpenText

    Rapid Design development

  • 2013 SAP AG. All rights reserved. 10 Copyright Open Text Corporation. All rights reserved.

    OpenText StreamServe

    Solution

    Marketing Line of Business IT Front Office

  • 2013 SAP AG. All rights reserved. 11 Copyright Open Text Corporation. All rights reserved.

  • SAP Document Presentment

    Customer Experience

    Slide

    12

  • 2013 SAP AG. All rights reserved. 13

    Direct impact to a bottom line

  • 2013 SAP AG. All rights reserved. 14

    Mails discarded without being opened or read

  • 2013 SAP AG. All rights reserved. 15

    Improved

    document

    layout

    Color in the

    invoice Transactional

    with graphics

    Integration of

    promotional

    offers

    Segmented

    personalized

    messages

    Document design in time

  • 2013 SAP AG. All rights reserved. 16

    Targeted Customer Communication

    Turning Insight Into Action

    Consistent branding and up-to-date assets Dynamic, personalized documents Store Tags Campaigns

    Shipping documents

  • 2013 SAP AG. All rights reserved. 17

  • 2013 SAP AG. All rights reserved. 18

    SAP Document Presentment drives business user

    focused, recipient-driven communications

    Business User

    Enterprise-wide

    Real-time

    Personalized Documents

    IT Dependent

    Application Dependent

    Batch

    Static Documents

    Now: Real-time Customer Centric Before: Formatting and Printing

    Recipient-driven Output-channel Driven

  • SAP Document Presentment

    in Turkey

    Slide

    19

  • 2013 SAP AG. All rights reserved. 20

    SAP Document Presentment Supports e-Invoicing

    Automated and Integrated

    Personalized Targeted Communications

    Human Beings Document

    Generation

    Document

    Distribution

    Document

    Consolidation

    Document

    Composition

    Archiving

    e-Invoicing

  • SAP Document Access

    Use Cases

    Slide

    21

  • 2013 SAP AG. All rights reserved. 22

    Customer Example:

    Distribution/Warehousing

    $66 billion in annual revenue, 25 Distribution

    Centers, 1 million order transactions per day,

    shipments to 30,000 locations

    80% Fewer process steps

    67% Faster overall document generation

    $2M Direct savings annually

    10 Different tractor-fed, specialized price-sticker forms, consolidated

    down to a single print stream that

    uses standard 8.5x11 label paper

    2 Printers instead of 7 at just one of

    the distribution centers

    0 Expensive, pre-printed forms needed to produce customer

    documents

    SAP DP solutions automate the composition, staging,

    collection, sorting, guaranteed printing, and stapling of all documents that are sent to customers along with

    their deliveries.

    Reduce costs by eliminating labor intensive warehouse

    processes, improve ability to get the right product to the

    right place at the right time

    Create the perfect order, eliminating lost, incomplete, misfiled and inaccurate customer paperwork that

    manual processes introduce into the system

    Increase customer satisfaction with on-time deliveries

    based on production of complete and accurate packs

    automatically sorted by route, stop and customer

    Fast, Accurate Driver-Ready Packs

    Improve Profits and Customer Satisfaction

    http://www.youtube.com/watch?v=cRJgLzQIuXI

    Reduce costs by eliminating labor intensive warehouse

    processes, improve ability to get the right product to

    the right place at the right time

  • 2013 SAP AG. All rights reserved. 23

    Customer Example:

    Retail

    Optimize typical Retail processes at lower cost

    Mercadona

    Reduction of time for printing and presentment from 9 to 1.5 hours

    Switch from manual document distribution to an automatic process

    On demand print capabilities in all supermarkets via Intranet

    Reduce maintenance costs by handling all documents on a single solution

    Reduce manual efforts/errors

    Open and flexible for future planning and development

  • 2013 SAP AG. All rights reserved. 24

    Customer Example:

    Retail

    Mercadona uses SAP Document Presentment

    as strategic document generation platform,

    achieving the following advantages

    Cost Avoid MS Office licenses for the

    local markets by providing pdf

    rendered documents Easy

    maintenance of multiples formats

    and languages

    Quality Reliable consolidated documents

    Documents are better readable,

    and improve audit processes

    Speed Fast decentralized updates of

    prices etc with central full control

    Complexity Only 1 single and simple platform

    for many complex tasks,

    Only 1 template for many different

    variations of a document

    SAP DP solutions automate the composition, staging,

    collection, sorting, guaranteed printing, and stapling of all documents in the daily retail business.

    Reduce costs by eliminating labor intensive warehouse

    processes, improve ability to get the right product to the

    right place at the right time

    Symplifying IT Landscape, by eliminating printers and consolidate documents by one single new platform that

    manages and consolidates all documents from all

    applications and for different languages.

    Optimizing the core processes

    Label printing decentral & central; central creation and

    local print, Optimize procurement process by automatic

    reordering and order document creation etc.; Optimized

    reporting with flexible formats & channel and at time;

    better readable documents

    Optimizing Human Resources

    Support HR processes employment ramp up, illness,

    birth , staffing timetables etc.) ;

    Optimize typical Retail processes at lower cost

    Mercadona