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Online financial guidance – what’s the latest thinking?

• Online financial guidance – what’s the latest thinking?• How do you get the most out of your front-line staff through

efficient technology?

April 7th, 2011 bengoss@distribution-technology.com

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Online financial guidance – what’s the latest thinking?

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Online financial guidance – what’s the latest thinking?

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Online financial guidance – what’s the latest thinking?

Source: DT Survey of Meeting of Minds members, November 2010 45 responses

Source: DT Survey of IFAs, June 2010 152 responses

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How do you get the most out of your front-line staff through efficient technology?

Source: DT Survey of IFAs, June 2010 152 responses

All respondents “On average, how long do you spend on the following tasks?”

“On average, how long do you spend on the following tasks?”Respondents where technology is used

on a task ‘often’ or ‘all the time’

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How do you get the most out of your front-line staff through efficient technology?

More extensive use of planning tools with customer present.

Prior use of ‘what-if’ tools like risk profiling and health check so customer attends

meeting more prepared

Co-browsing

Tools / Fact find pre-completed online or

with para planner over phone. Adviser

consults rather than collects data

Customer and adviser see same data in single system. Data shared across all processes to remove re-keying and reduce time. Customer can amend own data

Greater use of model portfolios and solution

construction with customer present

Quote and apply at point of sale.

Automated disclosure documentation for customer to take

Online valuations and performance. Customer

accesses plan and progress online. Reviews

completed over the phone.

Average 3 hours

(50% improvement)