Online and on track delivering solutions for public library clients now

and into the future

CC-BY-NC-SA

Mylee Joseph, ConsultantPublic Library Services, State Library of NSW

LG Web Network We Believe in Community Conference Sydney, 18-19 August, 2011

Outline

• Stereotypes vs reality• Warehouses or workshops? • epublishing and book industry• Social lives of libraries• Hacking the library• Going mobile• Games and gamification

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Stereotypes vs reality

The Librarian http://www.youtube.com/watch?v=mJT-htIb8bM used with permission by Legoander

Public Libraries

• providing information and recreational reading• community building • community engagement• using digital technology to:

– deliver library services– create new services– communicate with clients – archive information for posterity

139 libraries in the greater Sydney area

Image: http://www.sl.nsw.gov.au/services/public_libraries/about/metro_map.html Map Data ©Google, 2011, Whereis(R), Sensis Pty Ltd

235 libraries in rural and regional NSW

Image: http://www.sl.nsw.gov.au/services/public_libraries/about/regional_map.html Map Data ©Google, 2011, Whereis(R), Sensis Pty Ltd

No one uses libraries anymore … do they?

over the last 5 years:• visits to NSW public libraries have grown by

15% to over 37 million pa• loans increased to over 50 million pa• Internet use in libraries has grown by more

than one third

Source: NSW Public Library Statistics 2009/10 http://www.sl.nsw.gov.au/services/public_libraries/statistics/docs/2009_10statistics.pdf

Your libraries may get busier…

• the ageing of the Australian population– more retirees who have time but limited incomes library use is

likely to increase – with a much larger 85 years and older population demand for

services such as home delivery will increase• e-government and an increasing reliance on the internet to distribute

information and services• multicultural communities requiring materials in community

languages, English as a second language and support for new arrivals learning about living in Australia

• increasing recognition of the vital role of early literacy activities before school begins in developing reading readiness

• the digital divide which limits use of the internet for many people in the community due to a lack of access or skills.

Libraries are a small part of local government … aren’t they?

In 2009/10:• 3.3 million members (46% of the NSW

population)• local govt expenditure = $303 million • state govt expenditure = $25.5 million• 13.7 million library items• open 14,800 hours per week• 2,365 employees

Source: NSW Public Library Statistics 2009/10 http://www.sl.nsw.gov.au/services/public_libraries/statistics/docs/2009_10statistics.pdf

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Libraries and digital literacy

• YOUMedia, Chicago Public Library http://youmediachicago.org/ “Teens learn how to use a variety of technology and digital equipment, including still and video cameras, drawing tablets, and video and photo editing software. YOUmedia also provides an in-house recording studio featuring keyboards, turntables, and a mixing board.”

• The Edge, State Library of Queensland http://theedge.slq.qld.gov.au/home/what “offers space for collaborative learning, experimentation and exploration of craft, technique and technology connecting informal learning with formal education, creative, cultural and business networks”

http://twitter.com/#!/nataliejcollins/status/103632164364632065

http://twitter.com/#!/ALIANational/status/103627932882305024

Source: Road Map for the Digital City: Achieving New York City’s Digital Future http://www.nyc.gov/html/media/media/PDF/90dayreport.pdf

e-publishing and the book industry

epublishing and book industry

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Changes in the book industry

In 2011, the book industry in Australia has experienced a year of unprecedented upheaval, characterised by media reports of the “death of the book” or at least the paper object we recognise as a book, the rapid growth of ebooks, a proliferation of ereader devices, the impact of online retailing and the loss of many local bookstores.

All of these things have impacts for public libraries…

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REDgroup went into voluntary administration earlier this year, trailing debts of $170 million. By mid-July, all of its 26 Australian-based Borders stores, along with 114 Angus & Robertson shops, had been shut down, with the loss of more than 2000 jobs. Together, these chains accounted for 20 per cent to 25 per cent of the nation's retail book sales.

Source: N

eill, R. (A

ugust 13, 2011) Paging all authors in The A

ustralian http://w

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s/arts/paging-all-authors/story-e6frg8n6-1226111025099

Australian digital publishing trends

• Book Industry Strategy Group (BISG) reports in September on a “strategy for securing Australia’s place in the emerging digital book market”.

• 32.6% of Australian publishers are currently in the process of developing their digital strategy

• 26.3% admitted to having no digital strategy at all

Source: CAL Digital Publishing Trends Survey May 2011 http://www.copyright.com.au/assets/documents/SurveyRawData_CAL%20Website%20Version.pdf

http://twitter.com/#!/Techland/status/75701306962087937

Simultaneous print and digital publishing

Geographic restrictions and territorial rights• Publishers trade geographic publishing rights (to

print, distribute and promote a title in their local market)

• In Australia, geographic publishing rights are legislated territorial rights.

• Geographic boundaries from print publishing have been applied to digital and electronic rights

Source: The future of the bookhttp://www.futureofthebook.org.au/news/recommendations-to-the-book-industry-strategy-group/

Source: Gottliebsen, R. (2011, Aug 1) Hurtling towards a retail cliff. Business spectator.

Online purchasing of books from overseas has had a significant effect on the local market.

e-reader options in Australia• Kobo e-readers (via Collins)

= 2.4 million e-titles Neill, R. (August 13, 2011) Paging all authors in The Australian http://www.theaustralian.com.au/news/arts/paging-all-authors/story-e6frg8n6-1226111025099

• Kindles (via Amazon) available in Woolworths, Dick Smith and Big W stores from 31 August 2011Starr, M. (August, 5, 2011) Kindle soon available in Woolworths, ik Smith, Big W in cNet Australia http://www.cnet.com.au/kindle-soon-available-in-woolworths-dick-smith-big-w-339319902.htm

• Sony ereaders• Smart phones, iPads and other readers...

econtent via libraries• Journal articles (database subscriptions)• Ebooks (via download)• Audio books (via download)• Digitised newspapers• Photos

IMPLICATIONS:Web design to optimise useWeb traffic Server spaceBandwidth Continued growth!

econtent via libraries

econtent via libraries

Source: http://trove.nla.gov.au/newspaper

Source: http://trove.nla.gov.au/newspaper

Maximising use of library eContent resources• website design

• discovery tools

• simplifying remote authentication

• marketing

• training staff

• optimising for smart phones

• website as a digital branch library (online services platform)

Further info: Ross Balharrie rbalharrie@sl.nsw.gov.au http://www.nswnet.net/

Social lives of libraries

http://nswpubliclibrarieslearning2.blogspot.com/

The beautiful Montbretia flower photo shown here is our 6 billionth photo! ... Over the last 5 years uploads have been increasing 20% year-over-year and we love hitting a milestone like this.

Source: K

remerskothen, K

. (April 4, 2011) 6,000,000,000 in Flickr B

log http://blog.flickr.net/en/2011/08/04/6000000000/

http://www.flickr.com/photos/24515188@N08/sets/

http://www.flickr.com/photos/statelibraryofnsw/sets/

Retrieved from http://twitter.com/#!/craigthomler/statuses/100704988719886337 9 August 2011

http://libraryhack.org/

http://www.conviz.info

A web app mashing up data from the British Convict Transportation Registry (123,000+ entries) http://libraryhack.org/2011/05/30/conviz/

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Source: Gartner Emerging Trends and Technologies http://www.gartner.com/

Libraries using games• Community engagement / crowdsourcing• Programs (board games / electronic)• Summer reading club vs summer game• Professional development tool• Product design (eg. library computer systems)

Further info: Ellen Forsyth eforsyth@sl.nsw.gov.au http://gamesandlibraries.wetpaint.com/

http://www.digitalkoot.fi/en/splash

http://play.aadl.org

Mylee JosephConsultant, Public Library ServicesState Library of NSW www.sl.nsw.gov.au email: mjoseph@sl.nsw.gov.auphone: 02) 9273 1521twitter: @myleejoseph

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Australia License.