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    Presenter

    EJAZ SHABBIR

    BC09007

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    Topics

    >>> Selection

    &

    >>> Training

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    Types of Selection Methods:

    Following are common selection methods

    employed by HR management at Warid Telecom:

    1. Interviews

    2. References and Biographical Daga

    3. Cognitive Ability Tests

    4. Work Samples

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    Interviews

    The HR staff keeps the interview structured, standardized,

    and focused on accomplishing a specific number of goals.

    They plan to come out of each interview with quantitative

    ratings on a small number of dimensions that are

    observable

    They ask questions dealing with specific situations that are

    likely to arise on the job

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    References and Biographical Data:

    Warid Telecom solicits information about the

    employee from the people who know thecandidate through reference checks.

    Biographical data is collected directly from thejob applicant.

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    Cognitive Ability Tests:

    These tests differentiate between the mental

    capacities of individuals. There are three

    dominant facets of the tests that the HRmanagement applies:

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    Verbal Comprehension:

    They check on the candidates capacity to understandand use written and spoken language

    Quantitative Ability:

    They check the speed and accuracy with which thecandidate can solve arithmetic problems of all kinds

    Reasoning:They check the candidates capacity to invent solutions

    to many adverse problems

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    Work Samples

    Work-sample tests and job-performance

    tests simulate the job in miniaturized form.

    HR management checks the behavioral

    consistency between the requirements ofthe job and the requirements of the test.

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    TRAINING

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    TRAINING ETHODS

    Warid Telecom uses the following training

    methods:

    Presentation Techniques:

    These involve traditional

    :: classroom instruction

    :: distance learning and:: audiovisual techniques

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    Classroom Instruction:

    The trainer lectures a group. In many cases thelecture is supplemented with question-and-answer

    periods, discussions and case studies.

    Distance Leaning:

    It will be used by the Head Office and Branch offices

    to provide information about new services, policies

    or procedures as well as skills training and expert

    lectures.

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    Audiovisual Techniques:

    This is a common method use by Warid Telecom that

    involves overheads, slides and video. Video is themore popular instructional method. It is being used

    by the organization for improving communication

    skills, interviewing skills and customer service skills

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    Hands-On Techniques:

    These include:On-the-job Training

    :: It is used for newly hired employees

    :: Upgrading the skills of experienced employees when

    new technology is introduced

    :: Cross-training employees within a department or

    work unit

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    Simulations

    A training method that represents a real-lifesituation, with trainees decisions resulting in

    outcomes that mirror what would happen ifthe trainee were on the job.

    They allow trainees to see the impact of their

    decisions in an artificial, risk-free environmentand use simulations to teach management,interpersonal as well as technical skills.

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    Interactive Video

    Instruction is provided one-on-one totrainees via a monitor connected to akeyboard. Trainees use the keyboard ortouch the monitor to interact with theprogram. This is used to teach technical

    procedures and interpersonal skills.

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    Group Building Techniques

    These help trainees

    share ideas and experiences

    Build group identity

    Understand the dynamics of interpersonalrelationships, and get to know their own strengthsand weaknesses and those of their co-workers.

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    THANKS