EXCHANGE STANDARD OF OUTGOING GLOBAL COMMUNITY DEVELOPMENT PROGRAM IN MoC

STANDARD DESCRIPTION

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Selection

Selection should be competency-based:

Language Level

Cultural Understanding

Experience

Independence

Flexibility

and value-based:

Jump out of your comfort zone

Voluntary Spirit

Deep and Diverse Cultural Experience

Positive Social Impact

Interview Feedback Both selected and unselected applicants have the right to receive constructive feedback after interview from Home Entity.

Contract EP together with EP manager will sign contract to clarify responsibilities between them as well as EP will confirm payment procedure.

Regional Induction Conference

All EPs that are selected for winter and summer peak are obligated to attend Regional Induction Conference. If EP is selected in other time or can`t come to the conference LC is obligated to deliver all knowledge by local conference or meeting. Topics that are covered in Regional Induction Conference:

AIESEC introduction (AIESEC Way, AIESEC Experience)

Global-issue session

Mother entity understanding

Program Introduction (Program objective, impact)

Personal goal & expectation setting (life goal & life purpose, personal value, talent & weakness, self-awareness)

Trainings At least 3h training session per month in local level. Total topics that should be covered:

EXPA usage

Global issue (delivered by Issue Team)

LEAD session (delivered by Personal Development Team) - Hard skill & knowledge to complete the tasks/JD - Soft skill to achieve the goal

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Communication Channel

All EPs once they are selected will have EP manager as well as will be informed about stable communication channel with Home LC and LC Quality Head contacts. Once EP is matched, EP manager will ensure EP knows Host LC needed contacts (LCP, LCVP, TN manager, Buddy, host family).

Visa Within 3 x 24 hours EP need to confirm acceptance of the opportunity and EP together with EP manager will send EPAN to TN manager. After EP is matched in the system EP manager will support him/her to receive complete, clear information about visa process application in the Hosting Entity.

Insurance & Vaccination

Each EP is obligated to have International SOS and Insurance before departure to the Hosting Entity. In the same time Home Entity will provide vaccination consultancy.

Outgoing Preparation Seminar

All EPs after match, before departure need to attend local Outgoing Preparation Seminar. If EP can`t come, EP manager should deliver all knowledge by separate meeting. Topics that are covered in Outgoing Preparation Seminar:

XPP education

Understanding about Standard & Satisfaction: Standards introduction, NPS Survey (aim of survey, meaning of scores), Firefighting procedure (local & national contacts of Entity Control Board, open cases solving)

Crisis management

Expectation setting

Culture Shock

Destination’s basic information

Case Study about Hosting Entity

Exchange preparation basics

External Touch Point

All EPs will have opportunity, provided from local level to have at least one external touch point. Possible ways: External training session/ Social Issue Forum/ NGO Visit/ Board meeting/ Personal conversation/ AIESEC events.

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Customer Relations Management Team

Customer relation management team/manager is the group of people/person, who will check Opportunity preparation (before EP`s arrival) as well as ensure co-delivery:

Opportunity Clarity & Alignment

Integration support during the experience: into LC activities, introduced to other trainees, activities plan

Global Standards Implementation: pick up, accommodation, buddy, first day of work, departure support

Incoming Preparation Seminar: - Detailed explanation of internship timeline& JD - Information about all possible expenses during internship (excursions, travelling, meal etc) - Culture shock preparation - Basic education of language - Practical training of using public transportation - Internal communication channel, especially for case solution - Visa extension process information (in needed)

Team minimum implementation (if there is any team)

As well as together with Personal development team will check personal development situation and collected feedback: - every 2 weeks before abroad - after arrival to the Hosting Entity - mid of exchange - 1 week before the end of internship

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Internship Report EP need to submit 1 review report after the program ends (including impact review & legacy review).

Certificate

EP will receive certificate after submitting 2 surveys (System survey after Ma, NPS Survey after Re) and internship report. LC will organize awarding for EP`s with outstanding behavior.

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Reintegration Event All EPs after internship will be invited to the Reintegration event not later than one month after internship. In case EP was realized not in the peak time, he/she will have opportunity to have personal reintegration meeting with LC representative. Topics that are covered in Reintegration event:

Personal learning review: - Expectations evaluation - Review initial intention - Leadership development review

Future development session

AIESEC possible opportunities.