OFFICE 2010 ADOPTIONBEST PRACTICES

MICROSOFT AND BRAINSTORM PRESENT

Office 2010 Adoption Best Practices with… » Dan See

• Microsoft• 4-years Account Technology Strategist (ATS)• Responsible for overall deployment of Office 2010 &

Windows 7 for Greater Southwest District • 11-years Director of Infrastructure at Franklin Covey• Fell out of tree, landed on head

» Derek Adams • BrainStorm • 7-years VP of Technology • Lover of all things bacon

Office 2010 Adoption Agenda

» Philosophies: Adoption & Training» Need: Why Office 2010?» Preparation: Ensuring IT readiness» Preparation: Ensuring user readiness» Benefits: What is already available?» More Free Resources: Office 2010 Adoption Kit

Defining the Adoption Need

13On average, only 13% of desktop software features are used.

- IDC, 2001

Office applications overhaul UI and introduce a Ribbon.

- Microsoft, 2007-2010

Longevity is confused with familiarity

80%From introduction of Word 1.0 to Word 2003, functionality increased from 50 to 300 menu items and from 100 to 1,500 commands.- Microsoft, 2007

Customers submit feature requests for Office 2003, 80% of which are already in the product.

- Microsoft, 2003-2006

Users Have Specific Moments of Need

Affinity and awareness

Deployment Monday

Skill development

Performance support

New Office Ribbon UI» Office’s Ribbon

60 to 70 percent most commonly clicked Office functions while using 13 percent less screen real estate

» Office 2007 New UI AppsWord, Excel, PowerPoint, Access, Outlook (well, ½ of it)

» Office 2010All products share same user experience “Ribbon Everywhere”

» Consist user experience – in Windows 7 now too

Why Adopt Office 2010 Now?

» Advanced breakthrough features (multi-user editing)

» Most recent security enhancements

» Faster» Maximum Supportability» Easier deployment options» Best disaster recovery

options» Best BI insight from Excel,

PowerPivot and more

Best leverages customer’s investment with deepest integration into Microsoft platform technologies:» Exchange» Presence (OCS)» SharePoint» Forefront Identity Management

(FIM)» Rights Management (RMS)» Windows Server 2008 R2» Active Directory – Group Policy» Windows Workflow Found.

(WWF)» SP Enterprise Search + FAST

Why Adopt Office 2010 Now?

» Reduces Operational risks with new compliancy features

» Competitive Advantage» Same UI for Visio, Project,

WebApps and free office.live.com consumer version

» Social connectors» Best support for

telecommuting workers

» Contains numerous advancements from multi-billion R&D investments

» Supports App-V» Supports latest hardware

advances(e.g. DEP, ALSR, 64-bit)

» Lessens dependencies on 3rd party photo tools

Most Impactful Features of Office 2010

What is your deployment strategy?» Choose a strategy that fits your organization and helps you deploy

in the quickest, most streamlined fashion.

High touch

Lite touch

Zero touch

1

Options: Things to consider:

Deploy Through• Fork-lift, hardware

refresh or hybrid model

• Rich client, RDS, VDI

• Network based, standard image deployment with limited / no interaction

License Agreement• Select

Agreement• Enterprise

Agreement• MDOP

Existing Infrastructure • Distributed

locations• Managed networks• Standard config (#

of images)• Windows Server ,

SCCM

Expected Interaction• Manual, hands-

on• Limited• 100%

automated

Tools to use• VL Media• Windows AIK• MDT 2010• ACT 5.5• Microsoft

Assessment and Planning Toolkit

• WDS• SCCM

2

3

Key stages of deployment & associated tools

Organization

readiness

• Determine your organization’s Windows 7 readiness by utilizing the Microsoft Assessment and Planning Toolkit

Compatibility

testing

• Check your hardware compatibility

• Utilize ACT 5.5 to conduct Application Compatibility and remediation

Develop the gold image

• Create the gold image with necessary apps, drivers and updates

Prepare infrastruc

ture

• Use MDT 2010, USMT

• Configure desktop management tool along with AD

Deploy the

image

• Install MDT 2010 and create additional packages (USMT, Customer setting, etc.)

Right time. Right audience. Right medium.

Buzz Days

Quick Start Cards

QuickHelpTM

Video TrainingInstructor-Led

Training

Train-the-Trainer

Features

Benefits

Personality

Change

» BrainStorm QuickHelpTM

Video training right in the Ribbon

Video clips run 1- 4 min

100s of clips per application

Full search functionality

In-product performance support

Content is where, and when users need it

The Do Better Work Faster Solution

“The BrainStorm QuickHelp video training solution helps its customers be productive with Microsoft Office.

It’s a great complement to our existing content for users”

Jessica Reading Content Publishing Director, Microsoft Corp.

As featured in October 2010 Product Press Release

QuickHelp Demo

The Printed Power House Solution

6-Page, trifold, durable quick reference

Step-by-step, full-color instructions

New popular features, key board shortcuts

Free additional online video resources

Available for most desktop applications

Customization available

Multiple Languages Available

» BrainStorm Quick Start Cards

Build Awarenes

s• Home

Use program

• Posters and Flyers

• First Look Free e-Book

• Microsoft Experience Center

• Enterprise Learning Framework

• IW Branded Store

Train

Users

• Productivity Hub

• Buzz Days

• Getting Started Guides

• Product Guides

• Training Partners

• Interactive Guides

• Office Ribbon Guides

• SA E-Learning Courses

Provide

Additional Resources• Tips and

Tricks Webcasts

• Weekly E-mail Templates

• Office Online

• Microsoft Office Specialist (MOS) Certification

• Ribbon Hero

Your Microsoft Account Benefits

Microsoft Experience CenterHands-on environment for key corporate and LOB influencers and leaders to test drive our integrated business productivity platform. e.g. HR, Sales, Execs, Trainers

Build Awareness

Contact your local account team for assistance in scheduling a session.

Productivity Hub

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1

Requires SharePoint

CAL

Train Users

Posters and Flyers

http://www.microsoft.com/downloads/details.aspx?FamilyID=730978c2-432e-4496-a40e-59bd6ab1a37d&displaylang=en

Build Awareness

Weekly E-mail Templates

» IT managers can send to end users over 12 weeks

» Helps users ease into learning about the new features in Office 2010

http://www.microsoft.com/downloads/details.aspx?FamilyID=730978c2-432e-4496-a40e-59bd6ab1a37d&displaylang=en

Additional Resources

Office Branded Store

To generate launch excitement, customers can order Office merchandise

http://www.co-store.com/iwbrandedmerchandise/

Build Awareness

Home Use Program» Home-use rights for

information worker products

» Employees naturally gain more skills which helps improve productivity

» Bulk order is available

http://www.microsoft.com/licensing/software-assurance/home-use-program.aspx

Build Awareness

Interactive Guides » Use it online or install it – this fast (really fast) guide helps

you find key Office 2003 commands in Office 2010.

http://office.microsoft.com/en-us/outlook-help/learn-where-menu-and-toolbar-commands-are-in-office-2010-HA101794130.aspx

Train Users

…and just for fun Ribbon Hero

» Game for Word, PowerPoint, and Excel 2007 and 2010.

» Boost Office skills and knowledge.

» As a concept test, this add-in is not supported, but is an opportunity for you to try out an idea Office Labs is working on.

http://www.officelabs.com/ribbonhero

Additional Resources

Additional Resources

» Office 2010 Solution Centerhttp://support.microsoft.com/gp/gp_off_main#tab0

» Office 2010 Springboard Serieshttp://technet.microsoft.com/en-us/office/ee263913.aspx

» Windows 7 TechCenterhttp://technet.microsoft.com/en-us/windows/dd361745.aspx?ITPID=article

Additional Resources

Training Partners» Training partners are a great resource to help you round

out your training plan» Example training formats:

• Auditorium• Live Online Training

­ For customers with national or global footprints• Hands-On Training• Training Solutions • Executive Coaching (white-glove treatment)• Help Desk• Adoption Kit

Train Users

More Tools to Aid in the Process

» Office 2010 Adoption Kit • Deployment Quick Start Card

­ 6-page quick reference illustrating a deployment path to kick-start your preparation and answer IT questions

• Quick Start Cards­ A sampling of 6-pages of step-by-step,

illustrated instruction cards, available for major Microsoft Office applications

• Video-Based Training from the Ribbon ­ 3-month trial to QuickHelp, the video training

solution delivering thousands of short, easy-to-search clips right from to the Ribbon in Microsoft Office

What to do next...

» Contact your training partner, BrainStorm, to create your adoption training plan

» Create the custom-build solution that works for your organization

» Identify key internal early adopters

BrainStorm Adoption Experts

1.888.909.4244