octa strategic planning
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OCTA Strategic Planning . March 8, 2011. STRATEGIC PLANNING FOR PERFORMANCE-BASED MANAGEMENT. Strategic Planning. - PowerPoint PPT PresentationTRANSCRIPT
OCTA Strategic Planning
March 8, 2011
STRATEGIC PLANNING FOR PERFORMANCE-BASED MANAGEMENT
Strategic Planning
Strategic planning is an organization’s process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.
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Trends affecting OCTA• Challenges of constrained resources• Promises to deliver transportation solutions remained
unchanged• Recent and sustained attention to government
operations (need for transparency)• Need to bring greater focus to OCTA service delivery
and performance• Transform OCTA into an outcome-oriented
organization
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Purpose/Objective of OCTA Strategic Plan
• Define future business strategies• Establish priorities on allocating resources to pursue strategy,
including its capital and people• Focus goals and strategies to:
– fulfill missions– meet governmental mandates– satisfy constituents– create public value in the future.
• Create a performance-based approach to achieving goals
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Phase One
Consultation• Opinion Leaders• Employee Survey• Employee Focus
Groups• Department SWOT
MeetingsBoard
Adoption
Development• Values• Vision• Mission• Goals • Objectives• Strategic
Initiatives• Balanced
Scorecard
Board Mid-
Course Review
Board Workshop
Strategic Plan
Research• Combined
Planning Document
• Best Practices
Phase Two
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• Insert actual Plan Framework diagram here
Trends• Increased use of “dashboards” or “scorecards” to
inform • Application of balanced scorecard to monitor
organizational performance from four key perspectives – customer, employee, financial and process
• Measurements to include all aspects of operation• Greater use of performance measures to secure
specific outcomes
Balanced Scorecard to Measure Performance and Progress
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Performance-Based Management • Communicate results of
programs and services • Provide better
information for effective decision-making including resource allocation
• Supply continuous feedback for performance improvement
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Performance-Based Management • Measure progress in terms meaningful to customers
and employees• Ensure programs and resources are aligned with
mission and desired results• Increase organizational accountability
– Frequent reporting and relentless follow-up– Decisions driven by timely, accurate and pertinent data– Reward and recognition for individual and
organizational results• Use a balanced scorecard “dashboard” to monitor
progress
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Strategic Initiatives from 2011 to 2016
• Deliver the Capital Action Plan
• Create and Implement a Vision for the Future Transit System
• Sunset Measure M1 and Advance Measure M2
• Strengthen Regional Connections
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Strategic Initiatives from 2011 to 2016• Enhance Customer
Satisfaction• Ensure Fiscal
Sustainability• Promote Environmental
Sustainability• Pursue Public-Private
Partnerships• Sustain Organizational
Excellence
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Questions and Answers
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