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Learn anytime from anywhere!Contact

Learn anytime from anywhere!Contact

NZQA National Certificatein Business (First LineManagement) LEVEL 4

How icontact works

Become Qualified in Management SkillsStart Anytime from Anywhere!

Interactive, Fun Learning Style

0800 DEVELOP0800 338356

Phone Rapid Results for enrolment details on:

Rapid Results & iContact LimitedPO Box 302 263 North Harbour, Auckland 0751

www.icontact.co.nz

The course is conducted entirely online.

There are no requirements to attend workshops.

You can learn anywhere, any time.

You can access the interactive on-line site from any internet connected computer and will receive a graphical user guide to help.

You will spend between 1-4 hours study time on average for each unit, then download and complete the NZQA assessment.

Manager verification is necessary on some units.

You will have full ongoing support from your assessor and our qualification management team.

Learn anytime from anywhere!Contact

icontact is the online learning system used by New Zealand based company Rapid Results. Specialising in providing training services to the Contact Centre industry since 2003, Rapid Results’ icontact solution won a TUANZ Innovation Award for General Education.

Hundreds of people have completed their NZQA qualifications using theicontact solution.

icontact is a division of Rapid Results

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Level 4 Unit Standards: 45 Credits

Business > Business Operations and Development > People Development and Coordination

COMPULSORY The following standards are required

ELECTIVE A A minimum of 18 Credits at Level 4 or above

Business > Business Operations and Development> Systems and Resources Management

ELECTIVE B Balance of 14 Credits is required

The following unit standards are included in the course and form the complete certificate course. Upon completion of the requirements for all units, an NZQA certificate will be issued.

WHAT YOU’LL LEARNNATIONAL CERTIFICATE IN BUSINESS(FIRST LINE MANAGEMENT) LEVEL 4

www.icontact.co.nz

WHO IS IT FOR?

This qualification will increase your confidence and skills in dealing with others, especially those who may report to you.It recognises the skills and knowledge expected of people who are, or are seeking to be first line managers. It combines a variety of skills in people and relationship management as well as organisational skills.

By completing this qualification, participants will develop skills to:

Plan and monitor performance of others

Improve time management skills

Lead a group to achieve objectives

Manage interpersonal conflict

Problem solve

Improve business writing techniques

And much more!

ID TITLE LEVEL CREDIT

11099 Develop strategies for communicating in a culturally diverse workplace 4 4

16612 Use effective business writing skills in a business organisation 4 4

9696 Apply problem-solving techniques 5 4

21335 Lead a group/team to achieve an objective(s) 4 5

9704 Manage interpersonal conflict 4 6

ID TITLE LEVEL CREDIT

23397 Plan and monitor performance of others 5 6

16614 Apply time management concepts and methods in business situations 4 3

18336 Demonstrate and apply knowledge of team-building skills 4 5

15189 Implement a health and safety plan for a workplace 4 5

ID TITLE LEVEL CREDIT

16342 Identify key workplace organisational principles 4 4

ID TITLE LEVEL CREDIT

1987 Develop strategies to establish and maintain positive workplace relationships 4 5

23396 Demonstrate knowledge of performance management planning 4 3