notes_lecture1 introduction communication skills

8/8/2019 Notes_Lecture1 Introduction Communication Skills

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COMMUNICATIONSCOMMUNICATIONSSKILLSSKILLS

COMMUNICATIONSCOMMUNICATIONSSKILLSSKILLS

Rana Nadeem AnjumRana Nadeem Anjum03000300--51305075130507

[email protected]@uettaxila.edu.pk


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THIS LECTURE IS ABOUT TO

BEGIN .

IF YOU ARE IN POSSESSION OF A CELL PHONE, KINDLY TURN IT OFF NOW !


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Who am I?Rana Nadeem Anjum MS (Computer Science) MBA (Banking & Finance) SPM (Sof tware Pr o ject Management)Assistant Registrar

Planning & Development Direct orate

UET, [email protected]


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Course sc h eduleFive Class QuizzesTwo Presentati ons fo r eac h student.One Group Presentati on/One CaseStudy.5-7 Assignments

One Research Paper( Term Pro ject)


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Assignment Submissi on Rules

Submit your assignment via email andsubject of t h e assignment s ho uld be in

fo llowingfo rmat:CE-CSk-Assign#-Full Name-Reg. #.

Nameof t h e attac h ed f ile sho uld be as f allows: Title of t h e Assignment-Full Name-Reg. #

T h ere will be deducti on in th e late submissi on of Assignment(i.e. if t h e Assignment is n ot submitted wit h in due date,50% marks would be deducted i f it is submitted wit h in 24ho urs a f ter due date and 100% marks will be deducted i f itis submitted a f ter 24 H ours of due date.)

T h ere w ould be negative marking fo r t h e ch eating of assignment.


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Recommended Boo kEff ective Business C ommunication

ByHarts A. Murp h y

Jane T ho mas


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Overview of Course OutlinesWhat is Communication..? Components of Communication

Context

Medium Sender Receiver Message Feedback

Reading/Writing Techniques What is Technical Communication The History of Technical Communication Factors to consider in Technical communication How to present in front of others?

What is a presentation? Presentation Techniques Types of Presentation Rehearsals

Effective Communication in professional context Different Types of Audience Language and Style of writing Voices and their types The Appearance and Design of business Messages Essential and Optional parts of a latter How to write good sentences? word watch Tone and types of tunes in speaking and writing

The Job Application Process (interviews and Follow ups) Successful Preparation for the Job Interview Most Common Questions for the Interview..? Language and Style of writing.What is plagiarism..? Essential parts of Rsum ? Types of Rsum and Effective Rsum for getting right jobs Things to Know Before Writing Your First Rsum ? Seven Cs of Effective Communication Use of Seven Cs in Effective Communications


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Intr oducti onWh

at is communicati

on?In simple words we can say t h at

just t o convey th e message

If

we go

in more detail we can say t

hat communication is t h e pr ocess of

transmitting (A B) & Receiving(B A) Messages.


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Eff ective Communication:-

If some one ach ieve t h e desiredlevel of objective t h rough

communication , we can say t h at it iseff ective c ommunication.e.g. I f your c ommunication get t h e

proper resp onse f rom th e receiverit means t h at y ou eff ectivelyconveyed t h e message.


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Encourage crea tiv e and C r iti cal Thi nki ngConsi der au di ences i nforma ti on needs

Consi der Au di ence's T ech ni cal B ackgro u ndConsi der Au di ence's Cu ltu ral B ackgro u nd and Gender

Consi der Au di ence's K nowledge of th e Subj ec t

H ow t o achi eve effec ti ve Commu ni ca ti on


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What is effective communication?


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Consider the possibility of Communication Failure

Expect audience resistance

Recognize communication constraints

Legal, social economic,psychological, institutional


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Using gender-neutral terms for occupations, positions, roles,T erms that specify a particular gender can unnecessarily

effect certain stereotypes when used generically.

Avoid This Use Use This Instead

businessman businessperson, executive, manager, business owner, chair,chairperson

fireman firefighterhousewife homemakerlayman layperson, no specialist, nonprofessionalpostman mail or letter carrierpoliceman police officer or law enforcement officersalesman, saleswoman, salesperson, sales representative, sales associate,

salesgirlspokesman spokesperson,workman worker


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Components of Communication

1. Context Internal Means External Means

2. Sender (Encoder)3. Message

4. Medium

5. Receiver (Dec oder)6. Feed Back


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Context

Context tells us reas on fo rcommunication and reas ons may be

1. Internal

2. External


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Internal:Internal means a

company wants t o

Discuss an idea/Issue t o its empl o yees t h emessage s ho uld be eit h erin writing or verbal


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External:In eternal c ontext s ome queryf rom stake ho lders or f romoutside t

he

organizati

on-You may resp onse t o query

Email Fax Telep ho ne Letter Verbal etc.


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S ender ( Encoder)Wh en you sending t h e message, y ouare t h e Encoder .Here th e word you mean

writer/Speaker decides wh

eth

er th

emessage s ho uld be in written or oral.He/S h e may choo se Wo rds, Symb o ls,Pictures or Grap h ics t h at express t h eobjective in t h e real sense.


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MessageMessage is basically t h e basic idea t h at y ou wantt o communicate.T h e message may be Verbal, means ( W ritten or Sp oken) Non-Verbal, means( Symb ols, Pictures or unsp oken).T h is is very much important c omponent of communication Your message s ho uld be or MUST be clear and easy t o understandT h e most important element in message is y our

receiver . You must be well aware ab

out y

ourreceiver.

Wh ile preparing a message y ou sho uld keep in mindho w your receiver will i nterpret t h e message.


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Message (Cont.)

You (Sender) s ho uld also keep inmind your relati onsh ip with t h ereceiver w h ile preparing message.some times wrong message may

create a l oss t o your organizati on ,t o yoursel f .or it can create a bad impressi onfo r you/y our c ompany.


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MediumMedium is basically channel through which yourmessage reaches to receiver & channel vary fromsituation to situation.E.g. Lets say Govt of Pakistan wants to convey itsmessage to Pakistani Nation , now Govt will selectthe effective medium it may be.

T.VRadio PapersOr all of the above keeping in view the Importance of

the message.When we talk at Micro /Organizational Level the

medium may be writing or non-Verbal


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Receiver (Dec oder)T o who m th e message is being sent.

e.g. in case of Govt of Pakistan'sMessage, Pakistani Nati on is receiver

(Decoder).In simple words we can say t h at

receiver is y our reader (in case of press , letters etc.) or Listener (Incase of TV, radi o , Speaker Etc.)Receiver is also known as decoder .


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FeedbackFeedback is basically t h e

resp onse/reacti on of Receiver af terreceiving t h e message.Sender always need f eedback t o ch eck

weath er t h e message e ff ectively reac h edor no t? Or in o t h er words.Sender need f eedback t o examine t h e

success or f ailure of t h e message.


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G uessing the Occupation of aPerson

G uess the Occupation of these twopersons


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S t ereo typi cal t ra it s of a sc i enti st 1) lab coat2) eyeglasses

3)facial

hair4) large am ounts of h air on h ead

5) symbols of researc h : scienti f icequipment, laborat ory instruments

6) pens in th

e pocket7) male.


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Any Questi on

notes_lecture1 introduction communication skills

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